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Licenses The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license.
Important information IMPORTANT There are critical software updates for the display that you need to install to ensure the display is fully functional and provides the best experience. Connect to a wired or wireless network to automatically download and apply these updates as well as future updates. WARNING l Failure to follow the installation instructions shipped with the display could result in injury and product damage which may not be covered by the warranty.
IMPORTANT INFORMATION l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments with care when disposing of them. l Do not move or mount the display by connecting rope or wire to its handles. The display is heavy, and failure of the rope, wire or handle could lead to injury. l Use only VESA®-approved mounting hardware.
IMPORTANT INFORMATION l You must connect the USB cable that came with the display to a computer that has a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the display.
IMPORTANT INFORMATION CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. Radiation exposure statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons.
IMPORTANT INFORMATION Innovation, Science and Economic Development Canada statement This device complies with RSS-247 of the Innovation, Science and Economic Development Canada Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation.
IMPORTANT INFORMATION EU declaration of conformity: AM40 Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: smarttech.com/compliance The frequency band and the maximum transmitted power in EU are listed below: Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm) 2400–2483.
Contents Important information Federal Communication Commission interference statement Innovation, Science and Economic Development Canada statement EU declaration of conformity EU declaration of conformity: AM40 Chapter 1: Welcome About this guide About the display Components Related products More information Chapter 2: Installing the display Transporting the display Installing the display on a wall Installing the display on a stand Chapter 3: Connecting power and devices Connecting power Connecting to a n
CONTENTS Cleaning the display Maintaining ventilation Preventing condensation Replacing the pens and eraser Turning the display off and back on Resetting the display Removing and transporting the display Chapter 7: Troubleshooting Troubleshooting the display Troubleshooting the display’s software Referring to the SMART knowledge base for additional troubleshooting information Contacting your reseller for additional support Appendix A: Using settings iQ appliance (AM30) iQ appliance (AM40) Appendix B: Remot
Chapter 1 Welcome About this guide About the display Features Identifying your SMART Board 7000 series interactive display model Identifying your iQ appliance model Components iQ appliance Screen Home button Pens Eraser Convenience panel Presence detection sensors Internal speakers Related products SBA-100 projection audio system SMART Audio 400 classroom amplification system USB extenders More information 1 2 2 3 3 4 5 5 5 6 7 8 9 9 9 9 10 10 10 This chapter introduces the SMART Board® 7000 series inte
CHAPTER 1 WELCOME In addition, this guide includes information on the display’s settings and remote management support. This guide is intended for those who install and maintain displays in their organizations. Other documentation and resources are available for those who use displays (see More information on page 10). About the display The SMART Board 7000 series interactive display is the hub of your classroom or meeting room.
CHAPTER 1 WELCOME Identifying your SMART Board 7000 series interactive display model The following models of SMART Board 7000 series interactive display are available: Model Frame style Screen size (approximate) iQ SBID-7075 White 75" (190 cm) No SBID-7086 White 86" (218 cm) NO SBID-7275 White 75" (190 cm) Yes SBID-7286 White 86" (218 cm) Yes SBID-7075P Black 75" (190 cm) No SBID-7086P Black 86" (218 cm) No SBID-7275P Black 75" (190 cm) Yes SBID-7286P Black 86" (218 cm) Y
CHAPTER 1 WELCOME Components The display consists of the following components: No. Name More information Pictured 1 Screen Page 5 2 Presence detection sensor (×2) Page 9 3 Home button Page 5 4 Eraser Page 7 5 Pen (×4) Page 6 6 Convenience panel Page 8 7 iQ appliance Page 5 8 Connector panel Page 27 Not pictured 9 AC power inlet, outlet and switch Page 32 10 RS-232 connectors Page 20 Page 85 11 4 Speakers smarttech.
CHAPTER 1 WELCOME iQ appliance The iQ appliance is installed in the accessory slot on the back of the SBID-7275, SBID-7286, SBID-7275P and SBID-7286P models. Take advantage of iQ technology and access collaborative tools. CAUTION The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1.
CHAPTER 1 WELCOME Pens The display comes with black, red, blue and green pens. Each pen has an attached eraser and an indicator light. The display’s bottom frame includes magnetic holders for the pens. Removing a pen from its holder activates it, and you can use the pen to draw or erase digital ink. Replace the pen when you’re done using it to charge it.
CHAPTER 1 WELCOME IMPORTANT l Use only pens designed for SMART Board 7000 series interactive displays (see smarttech.com/kb/171230). l After you install the display and turn it on for the first time, place the pens in the holders for at least five minutes. This pairs the pens with the display and charges them for testing purposes. l If you previously paired a pen with a SMART Board 7000 series interactive display, you must pair it with another display to use it with that display.
CHAPTER 1 WELCOME Convenience panel The convenience panel contains buttons for turning the display on and off and controlling the volume. It also includes connectors for USB peripherals and a computer or other input source. No. Name 1 Power Procedure l Press to enter or exit Standby mode. l Press and hold for four seconds to turn off the display. l Press and hold for 10 seconds to reset the display. 2 Volume increase Press to increase the volume.
CHAPTER 1 WELCOME Presence detection sensors The display has two presence detection sensors on its top frame that can detect people up to 16' (5 m) away when the display is in Standby mode. When the sensors detect people in the room, the display is ready to turn on. To turn on the display, press the Power button or pick up a pen or eraser. If the room is empty for a specified period, the display returns to Standby mode. Internal speakers The display includes two 10 W integrated speakers.
CHAPTER 1 WELCOME SMART Audio 400 classroom amplification system Available for education models, the SMART Audio 400 classroom amplification system provides high-quality audio amplification. The system comes with a teacher microphone and optional student microphone. Multiple speaker options are available, including wall- and ceiling-mounted speakers. The amplifier receives audio signals from the microphones and translates them into crystal-clear sound through the speakers.
CHAPTER 1 WELCOME Document Link SBID-7086P specifications smarttech.com/kb/171212 SBID-7275P specifications smarttech.com/kb/171213 SBID-7286P specifications smarttech.com/kb/171214 Comparison smarttech.com/kb/171161 These documents are available in the Support section of the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view the SMART Board 7000 series interactive display with iQ pages in the Support section. 11 smarttech.
Chapter 2 Installing the display Transporting the display Using transportation aides Accommodating doorways, hallways and elevators Dealing with cracked, chipped or shattered glass Saving the original packaging Installing the display on a wall Choosing a location Choosing a height Mounting the display Mounting multiple displays Installing the display on a stand 13 14 14 15 15 16 16 17 18 20 20 SMART recommends that only trained installers install the display. This chapter is for installers.
CHAPTER 2 INSTALLING THE DISPLAY l When transporting the display, do the following: o Follow local safety regulations and standards. o Keep the display in its original packaging. o Move the display so that its top frame faces up. o Have at least two people move the display. Using transportation aides You can use the following aides to transport the display: l Cart l Furniture dolly l Mechanical lift NOTE The display features eyebolt mounting holes for use with mechanical lifts.
CHAPTER 2 INSTALLING THE DISPLAY Dealing with cracked, chipped or shattered glass The display contains safety-tempered glass. Although this glass is heat-strengthened to help withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a minor crack or chip to become worse, possibly causing the glass to shatter.
CHAPTER 2 INSTALLING THE DISPLAY Installing the display on a wall Typically, you install the display on a wall in a classroom or meeting space. Choosing a location A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting room. Selecting an appropriate location for the display is crucial for ensuring the best possible experience with the product.
CHAPTER 2 INSTALLING THE DISPLAY Factor Environment and ventilation Considerations l l l l The location meets the environmental requirements in the display’s specifications (see More information on page 10). The display isn’t subjected to strong vibrations or dust. There is adequate ventilation or air conditioning around the display so that heat can flow away from the unit and the mounting equipment.
CHAPTER 2 INSTALLING THE DISPLAY Mounting the display Mount the display following the included installation instructions. In addition, consider the following: l Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in landscape orientation. SMART doesn’t support mounting the display at other angles or in portrait orientation. l 18 Use a standard VESA mounting plate. smarttech.
CHAPTER 2 INSTALLING THE DISPLAY l Use M8 screws to fasten the wall bracket. Screw length 12 mm + x mm < M8 < 45 mm + x mm where x is the combined thickness of the wall bracket and washer Fasten force 97.36–177.01 in-lb. (11–20 N·m) CAUTION Do not over-tighten the screws. NOTE SMART recommends M8 × 30 mm mounting screws for standard installations where the total wall mount bracket and washer thickness is less than 7 mm.
CHAPTER 2 INSTALLING THE DISPLAY Mounting multiple displays If you mount multiple displays side by side, you can connect a RS-232 cable from the rightmost display’s RS-232 OUT connector to the next rightmost display’s RS-232 IN connector, and so forth, to turn on, turn off and otherwise operate all of the displays from the right-most display’s convenience panel. IMPORTANT Use only standard RS-232 cables. Do not use a null modem cables. Null modem cables typically have ends of the same type.
Chapter 3 Connecting power and devices Connecting power Connecting to a network Connecting cables for room computers, guest laptops and other input sources Using recommend cables Connecting to the connector panel Connecting to the convenience panel Viewing a connected computer or other device’s input Connecting external speakers Connecting other devices Connector reference Display connector panel Display convenience panel iQ appliance Other connectors 22 22 23 24 24 25 25 25 26 27 27 28 28 29 Connect the
CHAPTER 3 CONNECTING POWER AND DEVICES Connecting power Connect the supplied power cable from the AC power inlet on the bottom of the display to a power outlet. NOTE Refer to the display’s specifications for power requirements and power consumption information (see More information on page 10). Connecting to a network The display requires a network connection for downloading software and firmware updates, and a number of the iQ appliance’s apps require a network connection as well.
CHAPTER 3 CONNECTING POWER AND DEVICES TIP If you’re using one of the display’s RJ45 jacks to connect to a network, you can connect the other RJ45 jack to a computer to provide network access for the computer. This is particularly useful if there is only one wired network connection in the room.
CHAPTER 3 CONNECTING POWER AND DEVICES Using recommend cables SMART recommends the following varieties of cable: Cable type Maximum length Recommendation HDMI 23' (7 m)1 Use only certified HDMI cables that have been tested to support the performance standard you require. DisplayPort 23' (7 m) Use DisplayPort 1.2 compliant or better cables. VGA [N/A] Use VGA cables with all pins in their connectors fully populated and wired. Stereo 3.
CHAPTER 3 CONNECTING POWER AND DEVICES Connecting to the convenience panel In addition to the three sets of computer connectors on the connector panel, there is one set of computer connectors on the convenience panel: HDMI 2: This set of connectors can accommodate a USB cable for touch control and an HDMI cable for video and audio. (This input supports HDMI 1.4.) Viewing a connected computer or other device’s input Users can use the Input app to view the computer or other device’s input on the display.
CHAPTER 3 CONNECTING POWER AND DEVICES In addition to the stereo 3.5 mm out connector, the display provides a Sony/Philips Digital Interface (S/PDIF) out connector. S/PDIF is a digital audio transmission medium. You need an audio receiver that supports S/PDIF to decode this connection to analog for use with external speakers.
CHAPTER 3 CONNECTING POWER AND DEVICES Connector reference Display connector panel The following diagram and table present the connectors on the display’s connector panel: No. Connector Connects to Notes 1 Stereo 3.5 mm out External speakers See page 25. 2 S/PDIF out Digital audio output See page 25. 3 Stereo 3.5 mm in VGA input (audio) See page 23. 4 USB Type-B VGA input (touch) See page 23. 5 VGA in VGA input (video) See page 23. 6 USB Type-B HDMI 1 input (touch) See page 23.
CHAPTER 3 CONNECTING POWER AND DEVICES Display convenience panel The following diagram and table present the connectors on the display’s convenience panel: No. Connector Connects to Notes 1 USB Type-A (×2) Supported peripherals [N/A] 2 USB Type-B HDMI 2 input (touch) See page 23. 3 HDMI 1.4 in HDMI 2 input (video and audio) See page 23. iQ appliance The following diagram and table present the connectors on the iQ appliance: AM40 AM30 No.
CHAPTER 3 CONNECTING POWER AND DEVICES No. Connector Connects to Notes 2 USB Type-A (×2) Supported peripherals [N/A] 3 HDMI out N/A This connector is not supported. 4 USB Type-B OPS/HDMI input (touch) Do not use this connector. Use the connectors on the display instead. See page 23. 5 HDMI in OPS/HDMI input (video and audio) Do not use this connector. Use the connectors on the display instead. See page 23. 6 USB Type-B [N/A] This connector is a service port.
Chapter 4 Configuring the display Turning on the display for the first time Connecting to a network Configuring the display’s network connection Configuring the network Connecting the display to a network Evaluating the impact of Screen Share on your network data usage Updating system software Applying an automatic system software update manually Updating system software manually Switching to the Beta channel Before switching to the Beta channel Switching between the Beta and Stable channels Getting suppo
CHAPTER 4 CONFIGURING THE DISPLAY Turning on the display for the first time Turn on the display after mounting it and connecting power and devices. To turn on the display for the first time 1. Flick the switch beside the AC power inlet to the ON (I) position. 2. Select your preferred language, and then tap Next. 3. Select your country, and then tap Next. 4. Name the display, and then tap Next. 5. Set the date and time, and then tap Next. 6.
CHAPTER 4 CONFIGURING THE DISPLAY Connecting to a network You can connect the display to a network using either Wi-Fi or an Ethernet connection. Before you do so, your organization’s network administrators need to configure the network for the display. Configuring the display’s network connection IMPORTANT Configuring the network properly allows the display to download important iQ system software and feature updates automatically.
CHAPTER 4 CONFIGURING THE DISPLAY To configure the network Add thefollowing URLs to the network whitelist. URL Feature https://ws.kappboard.com Automatic iQ system software update NOTE Block access to https://ws.kappboard.com to prevent automatic iQ system software updates 34 https://*.mixpanel.com iQ system software *.hockeyapp.net iQ system software https://*.smarttech-prod.com SMART Notebook® Player http://*.loggly.com SMART Notebook Player http://*.smarttech.
CHAPTER 4 CONFIGURING THE DISPLAY To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share app 1.
CHAPTER 4 CONFIGURING THE DISPLAY To allow SMART Notebook Player to connect to the display NOTE The network may have been configured to allow Network Time Protocol in To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share app. Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers Connecting the display to a network The display can connect to a network using either Wi-Fi or an Ethernet connection.
CHAPTER 4 CONFIGURING THE DISPLAY To connect to an Ethernet network Connect an Ethernet cable to the RJ45 receptacle on the display. NOTE The network must provide network settings via DHCP. If you require a static IP, use DHCP reservation on your router. To configure a proxy 1. Tap the Home button on the screen. The launcher appears. 2. Tap Settings . The Settings window appears. 3. Tap Wi-Fi. 4. Tap and hold the network to which you’re adding a proxy. A dialog box appears. 5. Tap Modify network. 6.
CHAPTER 4 CONFIGURING THE DISPLAY 4. Tap Wi-Fi > … > Advanced > Install Certificates. The USB Drive window appears. 5. Tap USB Drive. 6. Select a certificate to install. 7. If required, enter a password to extract the certificate. 8. Optionally, enter a name for the certificate in the Certificate name box and reason for certificate use in the Credential use box. Tap OK. A window appears requesting that a lock screen PIN, pattern or password be set before using the certificate. 9. Tap OK. 10.
CHAPTER 4 CONFIGURING THE DISPLAY Content being shared Data rate transmission Gaming or streaming video with major screen 700 kb/sec–1.2 Mbps changes Updating system software When the display is connected to the Internet, it updates the system software and the firmware automatically. When an update to the system software or firmware is available, the display downloads the update in the background then waits for four hours of inactivity.
CHAPTER 4 CONFIGURING THE DISPLAY Updating system software manually You can download system software updates at smarttech.com/downloads and update your display using a USB drive. Switching to the Beta channel The Beta channel is meant for advanced users who are comfortable using pre-release software. System software releases in the Beta channel contain new features that are still in development. Sign up to receive Beta channel announcements at smarttech.com/SMARTBetaProgram.
CHAPTER 4 CONFIGURING THE DISPLAY 4. Tap Update Channel, and then select Beta Channel. A dialog box appears asking you to confirm the switch to the beta system software releases. The display checks for a Beta system software update. To switch to the Stable channel 1. Tap the Home button on the screen. The launcher appears. 2. Tap Settings . The Settings window appears. 3. Tap Auto Update. 4. Tap Update Channel, and then select Stable Channel.
CHAPTER 4 CONFIGURING THE DISPLAY Adding or removing apps from the launcher You can add or remove apps from the launcher. To add or remove apps from the launcher 1. Tap the Home button on the screen. The launcher appears. 2. Tap Settings . The Settings window appears. 3. Tap Launcher. 4. Select the apps you want to include in the launcher. OR Clear the check boxes for apps you want to remove from the launcher. Enabling the Whiteboard Library The display saves Whiteboard sessions to the Library.
Chapter 5 Configuring connected computers Installing SMART software on connected computers Installing SMART Learning Suite Installing SMART Meeting Pro software Setting connected computers’ resolutions and refresh rates Install SMART software and set the resolution and refresh rate on any computers you connect to the display. NOTE For information about connecting computers, see Connecting cables for room computers, guest laptops and other input sources on page 23.
CHAPTER 5 CONFIGURING CONNECTED COMPUTERS Installing SMART Meeting Pro software The SBID-7075P, SBID-7086P, SBID-7275P and SBID-7286P models come with one room license and ten personal licenses of SMART Meeting Pro software. You can download SMART Meeting Pro software from smarttech.com/downloads and install the room license on a room computer and the personal licenses on up to then users’ laptops. You can purchase additional licenses of SMART Meeting Pro software to install on other computers.
Chapter 6 Maintaining the display Checking the display installation Cleaning the display Maintaining ventilation Preventing condensation Replacing the pens and eraser Turning the display off and back on Resetting the display Removing and transporting the display 45 45 46 46 47 47 48 48 With proper maintenance, the display will provide years of use. Checking the display installation Inspect the display installation frequently to ensure that it remains securely installed.
CHAPTER 6 MAINTAINING THE DISPLAY l Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate or discolor the screen. To clean the screen 1. Turn off the display (see Turning the display off and back on on the facing page). 2. Wipe the screen and frame with a lint-free, non-abrasive cloth. NOTE Alternatively, you can use a damp cloth with a drop of dish soap. Maintaining ventilation The display requires proper ventilation.
CHAPTER 6 MAINTAINING THE DISPLAY 3. Remove any moisture from the display with a smooth, dry cloth. 4. If the display has been moved from a colder environment to a warmer environment (for example, from storage to the installation site), leave the display turned on for 48 hours. Otherwise, leave the display turned off for 48 hours. Replacing the pens and eraser To prevent damage to the display’s anti-glare coating, replace a pen if its nib or eraser pad become worn.
CHAPTER 6 MAINTAINING THE DISPLAY Resetting the display You can reset the display and the iQ appliance using the convenience panel. To reset the display Press and hold the Power button on the convenience panel for 10 seconds. The display and iQ appliance reset. Removing and transporting the display If the display is wall mounted, you might need to remove it from its current location and transport it to another location on occasion. To remove the display safely, use two or more trained installers.
CHAPTER 6 MAINTAINING THE DISPLAY 6. Lift the display from its mounting location. WARNING Do not place the display on a sloping or unstable cart, stand or table. The display could fall, resulting in injury and severe product damage. CAUTION Do not leave the display face up, face down or upside down for an extended period. This could cause permanent damage to the screen. 7. Remove the mounting brackets. To transport the display See Transporting the display on page 13. 49 smarttech.
Chapter 7 Troubleshooting Troubleshooting the display Resolving issues with power Resolving issues with presence detection Resolving issues with video Resolving issues with image quality Resolving issues with audio Resolving issues with touch and digital ink Troubleshooting the display’s software Resolving general issues Resolving issues with Activities Resolving issues with Workspaces Resolving issues with SMART Notebook Player Resolving issues with Browser Resolving issues with Input Resolving issues wit
CHAPTER 7 TROUBLESHOOTING l Video l Image quality l Audio l Touch and digital ink Resolving issues with power Issue Solutions The display doesn’t turn on and its power light isn’t lit. The display turns on, its power light is lit, but nothing shows on the screen. l Make sure the power cable is securely fastened to the power outlet and the display. l Make sure the switch beside the AC power inlet is in the ON (I) position.
CHAPTER 7 TROUBLESHOOTING Resolving issues with video Issue Solutions You’re experiencing general issues with video. l l Make sure any connected computers are on and not in Standby mode. Set connected computers’ resolution and refresh rate to values that the display supports. See Setting connected computers’ resolutions and refresh rates on page 44. l Restart the display and any connected computers. See Turning the display off and back on on page 47.
CHAPTER 7 TROUBLESHOOTING Issue Solutions Colors don’t appear correctly. l l The image is cut off or shifted to the left or right. l Be aware that if two or more displays are mounted side-by-side, there could be minor differences in colors across the displays. This issue is not unique to SMART products. If you’re using a VGA video input, use a different cable or connect a different source to see if the issue is with the cable or input source.
CHAPTER 7 TROUBLESHOOTING Resolving issues with audio Issue Solutions You’re experiencing the following or similar issues with audio: l l l l l No sound is coming from the speakers. If you’re using external speakers, make sure the speakers are turned on. Make sure the cables connecting the display to the computer are securely fastened. NOTES Sound is coming from the speakers, but the volume is low. The sound is distorted or muffled. l l o The display’s stereo 3.
CHAPTER 7 TROUBLESHOOTING Resolving issues with touch and digital ink Issue Solutions You’re experiencing the following or similar issues with touch and digital ink: l l l l When users touch or write on the screen, the pointer or digital ink appears in the wrong place. Touch and digital ink are intermittent. Digital ink disappears as you write. Digital ink colors change unexpectedly. l Restart the display. See Turning the display off and back on on page 47.
CHAPTER 7 TROUBLESHOOTING Troubleshooting the display’s software This section explains how to troubleshoot the display’s software. Resolving general issues Issue Solutions An app or feature is missing or not available. l The apps and features available depend on the iQ appliance model. See the Identifying your iQ appliance model wizard. l The iQ system software may not include that feature or app. See the iQ system software release notes. l The app may be disabled.
CHAPTER 7 TROUBLESHOOTING Issue Solutions You can’t ink on the screen when you press the Freeze button. To ink on the screen, pick up a pen and start drawing. Resolving issues with Activities Issue Solutions There is an issue with Activities. l Make sure the display is connected to a network. See Connecting to a network on page 33. l If Activities can’t visit secure (https) websites, make sure the display’s date and time are correct. If you have an iQ appliance (AM30), see Date & time on page 77.
CHAPTER 7 TROUBLESHOOTING Issue Solutions I’m unable to sign in to Notebook Player. Use your Google or Microsoft account to sign in. There are no SMART Notebook files in the mobile app. You need to share a SMART Notebook file with the display. The mobile device or Notebook Player is no longer connected to the display. The display or the mobile device is unable to connect to the Internet. Check the settings for the display and the mobile device and try connecting again.
CHAPTER 7 TROUBLESHOOTING Issue Solutions There is an issue with touch. l l Make sure the USB cable is securely fastened to both your computer and the display. Use a USB 2.0 cable and make sure it’s connected to the correct USB receptacle. See Connecting cables for room computers, guest laptops and other input sources on page 23. l l If touch interactivity is slow, close some open applications on the computer. Make sure the latest version of SMART Product Drivers is installed on your computer.
CHAPTER 7 TROUBLESHOOTING Resolving issues with Android mobile devices Issue Solutions The display’s name doesn’t appear in the list of available devices. l l l Make sure your mobile device is on the same network as the display. Not all Android devices can initiate Screen Share from the notification drawer. Download the Google Home app from Google Play™ to use Screen Share. If your display is using a wired network connection, try connecting it to a wireless network.
CHAPTER 7 TROUBLESHOOTING Issue Solutions The video is choppy or the audio isn’t in sync with the video. l l l l If your network is slow or congested, Screen Share is affected. Contact your administrator. Your mobile device could be connected to a different access point than your display, which can increase latency. Turn Airplane mode on and then off on your mobile device to try to connect to a closer access point. Make sure the antenna is attached to the iQ appliance.
CHAPTER 7 TROUBLESHOOTING Resolving issues with Apple devices Issue Solutions The display’s name doesn’t appear in the list of available devices. l l Make sure your mobile device or computer is on the same network as the display. If your display is using a wired network connection, try connecting it to a wireless network. NOTE Wired and wireless networks don’t often share the same network subnet.
CHAPTER 7 TROUBLESHOOTING Issue Solutions The video is choppy or the audio isn’t in sync with the video. l l If your network is slow or congested, Screen Share is affected. Contact your administrator. The display and the mobile device or computer could be connected to different wireless access points, which can increase latency. On the mobile device, turn Airplane mode on and back off to try to connect to a closer access point.
CHAPTER 7 TROUBLESHOOTING Resolving issues with Chrome™ browser and Chromebook™ Issue Solutions The display’s name doesn’t appear in the list of available devices. l l Make sure your computer is on the same network as the display. If your display is using a wired network connection, try connecting it to a wireless network. NOTE Wired and wireless networks don’t often share the same network subnet.
CHAPTER 7 TROUBLESHOOTING Issue Solutions The video is choppy or the audio isn’t in sync with the video. l l l If your network is slow or congested, Screen Share is affected. Contact your administrator. Not all devices are designed for video encoding for Screen Sharing, so video streaming might not behave as expected. Sharing videos or playing video games with frequent screen updates requires more network bandwidth. Try reducing the video quality to improve performance.
CHAPTER 7 TROUBLESHOOTING Resolving issues with Windows® computers Issue Solutions The display’s name doesn’t appear in the list of available devices. l l Make sure your computer is on the same network as the display. If your display is using a wired network connection, try connecting it to a wireless network. NOTE Wired and wireless networks don’t often share the same network subnet.
CHAPTER 7 TROUBLESHOOTING Issue Solutions The video is choppy or the audio isn’t in sync with the video. l l l l If your network is slow or congested, Screen Share is affected. Contact your administrator. The Wi-Fi signal could be weak. Contact your administrator. Your device could be connected to a different access point than your display, which can increase latency. Turn Airplane mode on and then off on your computer to try to connecting to a closer access point.
CHAPTER 7 TROUBLESHOOTING Issue Solutions When using Miracast, the text on your display is fuzzy or images stutter NOTE Projecting fast-action games to thedisplay might not work well. Change the screen resolution on your PC. a. On your computer, swipe in from the right edge of the screen, and then tap Search. OR With a mouse, point to the lower-right corner of the screen, move the pointer up and click Search. b. Enter Screen resolution in the search box and click Display settings. c.
CHAPTER 7 TROUBLESHOOTING Issue Solutions Screen Share is not working for Windows computers. l l Screen Share is not working for Mac computers. l l l AirPlay is not displaying on an iOS mobile device. Windows 7 operating system: See Allow a program to communicate through Windows Firewall. o Windows 8 operating system: See Windows Firewall from start to finish. Your antivirus product might be blocking access. See the antivirus product’s help for more information.
CHAPTER 7 TROUBLESHOOTING Your reseller might ask you for the serial number for the display or the iQ appliance. Locating the display serial number The display’s serial number is located in the following places: l In the iQ settings if the AM40 appliance is installed (see Serial Number on page 82) l On the bottom frame l On the back of the display Locating the iQ appliance serial number The iQ appliance’s serial number is located on the iQ appliance.
Appendix A Using settings iQ appliance (AM30) About device Diagnostics Language Country Security Wi-Fi Advanced Wi-Fi options Ethernet Date & time Usage Data Auto Update Display Audio Launcher SMART Whiteboard Screen Share iQ appliance (AM40) Network settings Application settings System settings 73 73 74 74 75 75 75 76 76 77 77 77 78 78 78 78 79 79 79 80 80 You can access the display’s settings using the icon in the launcher.
APPENDIX A USING SETTINGS Option Values Function Notes Help [N/A] Shows the SMART support site for the display [N/A] Send Feedback [N/A] Send feedback to SMART about the display experience [N/A] Legal Information [N/A] Shows the open source licenses, the SMART end user license agreement and SMART intellectual property information [N/A] Build number [N/A] Shows the iQ system software’s version number [N/A] Touch controller version [N/A] [N/A] [N/A] Scaler version [N/A] [N/A] [N/A]
APPENDIX A USING SETTINGS Country Option Country Values Function Notes [Countries] Sets the display’s country [N/A] Values Function Notes Disabled Sets how often the display cleans up [N/A] Security Option Clean up Clean up policy Manually reset with the Clean Up button in the launcher 1 hour 2 hours 3 hours 1 day Clean up the whiteboard [N/A] Saves the Whiteboard session to the Library and erases the Whiteboard [N/A] Clean up the browser [N/A] Closes the browser tabs and clears the his
APPENDIX A USING SETTINGS Option Values Function Notes WPS push button [N/A] Connect to a wireless network using Wi-Fi Protected Setup [N/A] Add network [N/A] Add a wireless network [N/A] Values Function Notes Network notification [N/A] Notifies you when an open wireless network is available [N/A] Keep Wi-Fi on during sleep Always Determines if the Wi-Fi remains on when the display goes to sleep [N/A] Advanced Wi-Fi options Option Advanced Only when plugged in Never Scanning always
APPENDIX A USING SETTINGS Date & time Option Values Function Notes Automatic date & time [N/A] Sets the display’s date and time automatically Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers. See page 33. Set date [N/A] Sets the display’s date Disable Automatic date & time to set the date manually. Set time [N/A] Sets the display’s time Disable Automatic date & time to set the time manually.
APPENDIX A USING SETTINGS Display Option Values Function Notes Adjust Brightness and Contrast Brightness 0–100 Sets the display’s brightness level [N/A] Contrast 0–100 Sets the display’s contrast level [N/A] Values Function Notes On Enables or disables the display’s internal speakers When analog speakers are connected to the display, it automatically disables the display’s internal speakers.
APPENDIX A USING SETTINGS Option Values Function Notes On Enables or disables the Capture function in the SMART kapp app If this is off, the QR code is not visible. The SMART kapp app is unable to connect to the display and your mobile device is unable to save snapshots of the display in the app. Off Enables or disables the Invite function on the SMART kapp app If this is off, you’re unable to invite people to your session.
APPENDIX A USING SETTINGS Application settings Option Launcher Values Function Notes [Apps] Select which apps appear in the launcher. See page 42 for more information. [N/A] [N/A] [N/A] On Enables or disables saving whiteboard sessions [N/A] Sets how long the whiteboard sessions are saved [N/A] [N/A] [N/A] [N/A] On Enables or disables the Capture function in the SMART kapp app If this is off, the QR code is not visible.
APPENDIX A USING SETTINGS Option Values Function Notes Balance 0–100 Sets the audio output from the speakers Drag the slider all the way to the left to have all audio from the left speaker. Drag the slider all the way to the right to have all the audio from the right speaker.
APPENDIX A USING SETTINGS Option Clean Up Policy Values Function Notes Disabled Sets how often the display cleans up [N/A] Manually reset with the Clean Up button in the launcher 1 hour 2 hours 3 hours 1 day Clean Up the whiteboard [N/A] Saves the Whiteboard session to the Library and erases the Whiteboard [N/A] Clean Up the browser [N/A] Closes the browser tabs and clears the history, cache and cookies [N/A] Clean Up other applications [N/A] Closes open applications [N/A] Stable Channel
APPENDIX A USING SETTINGS Option Values Function Notes [N/A] [N/A] [N/A] [N/A] [N/A] [N/A] End User License Agreement [N/A] Shows the SMART end user license agreement [N/A] Open Source Licenses [N/A] Shows the open source licenses [N/A] SMART Intellectual Property [N/A] Shows the SMART intellectual property information [N/A] Scaler version Legal Information 83 smarttech.
Appendix B Remotely managing the display Connecting a computer to the display Connecting multiple displays Configuring the computer’s serial interface settings Power states Commands and responses Command inventory Power state Input Brightness Freeze Volume Mute Firmware version Serial number Part number Resolving issues with remote management You can connect a computer to the room control input on the display to remotely select video inputs, turn the display on or off and get information about the displa
APPENDIX B REMOTELY MANAGING THE DISPLAY Connecting a computer to the display Connect an RS-232 cable from the computer’s serial output to the RS-232 IN connector on the bottom of the display. IMPORTANT Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type. 86 smarttech.
APPENDIX B REMOTELY MANAGING THE DISPLAY Connecting multiple displays You can connect up to ten displays to a room control system by connecting a RS-232 cable from the computer’s serial output to the rightmost display’s RS-232 IN connector and then connecting another RS-232 cable from the rightmost display’s RS-232 OUT connector to the next rightmost display’s RS-232 IN connector: NOTES l When you connect displays in this manner, they behave as a single unit (see Mounting multiple displays on page 20).
APPENDIX B REMOTELY MANAGING THE DISPLAY 3. Activate local echo. 4. Configure the serial interface settings using the following values, and then press ENTER. Baud rate 19200 Data length 8 Parity bit None Stop bit 1 A command prompt (>) appears on the following line, and the display can now accept commands from the computer. NOTE If no message appears or an error message appears, the serial interface isn’t configured correctly. Repeat steps 3 and 4.
APPENDIX B REMOTELY MANAGING THE DISPLAY Power state Description UPDATEON The display is updating firmware. Do not turn off the display. UPDATEREADY The display is updating firmware while the screen is off. Do not turn off the display. With the exception of get powerstate and set powerstate, commands are available only when the display is in ON power state.
APPENDIX B REMOTELY MANAGING THE DISPLAY To identify the current value of a setting Use a get command. This example shows how to get the volume: >get volume volume=55 > To assign a value to a setting Use a set command. This example sets the volume to 65: >set volume=65 volume=65 > To increase or decrease the value of a setting Use the set command to increase or decrease the value by a designated number.
APPENDIX B REMOTELY MANAGING THE DISPLAY This example sets the input for the rightmost display to HDMI 2: >A,@ set input=hdmi2 @,A input=hdmi2 > NOTES o The rightmost display is labeled A, the next rightmost display is labeled B, and so on. o You can identify a specific display for only the get input, set input and get fwver commands.
APPENDIX B REMOTELY MANAGING THE DISPLAY Input Get command Set command Response set input[Value] input=[Value] Where [Value] is one of the following: Where [Value] is one of the following: If one display is connected get input l =hdmi1 l hdmi1 l =hdmi2 l hdmi2 l =dp1 l dp1 l =vga1 l vga1 l =ops1 l ops1 If multiple displays are connected [Display],@ get input [Display],@ set input[Value] @,[Display] input=[Value] Where [Display] is the display’s label (A, B, and so on).
APPENDIX B REMOTELY MANAGING THE DISPLAY Volume Get command Set command Response get volume set volume[Value] volume=[Value] Where [Value] is one of the following: Where [Value] is a number between 0 and 100 l +[Value] l -[Value] l =[0–100] Mute Get command Set command Response get mute set mute[Value] mute=[Value] Where [Value] is one of the following: Where [Value] is one of the following: l =on l on l =off l off Firmware version Get command Response If one display is conn
APPENDIX B REMOTELY MANAGING THE DISPLAY Part number Get command Response get partnum partnum=[Value] Where [Value] is the part number, including the revision. NOTE If multiple display are connected, the response includes the part numbers for all displays separated by commas. Resolving issues with remote management The following table presents common issues with remote management and explains how to resolve them: Issue Solutions You’re experiencing general issues with remote management.
Appendix C Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) Electrical and electronic equipment contain substances that can be harmful to the environment and to human health.
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