SMART Board® 6000S and 6000S Pro series interactive displays USER GUIDE SBID-6265S | SBID-6275S | SBID-6265S-PW | SBID-6275S-PW Was this document helpful? smarttech.
Learn more This guide and other resources for SMART Board 6000S and 6000S Pro series interactive displays are available in the Support section of the SMART website (smarttech.com/support). Scan this QR code to view these resources on your mobile device. Licenses The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc.
Important information NOTE Refer to the SMART Board 6000S and 6000S Pro series interactive displays installation and maintenance guide (smarttech.com/kb/171414) for important information about installing and maintaining the display. WARNING l Do not open or disassemble the display. You risk electrical shock from the high voltage inside the casing. Opening the casing also voids the warranty. l Do not stand (or allow children to stand) on a chair to touch the surface of the display.
IMPORTANT INFORMATION Federal Communication Commission interference statement FCC Supplier’s Declaration of Conformity 47 CFR § 2.1077 Compliance Information Unique Identifier: IDS665-1, IDS675-1, IDS686-1 Responsible Party – U.S. Contact Information SMART Technologies Inc. 2401 4th Ave, 3rd Floor Seattle, WA 98121 compliance@smarttech.com This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2.
IMPORTANT INFORMATION Innovation, Science and Economic Development Canada statement This device complies with RSS-210 of the Innovation, Science and Economic Development Canada Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation.
IMPORTANT INFORMATION Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.
Contents Important information Federal Communication Commission interference statement Innovation, Science and Economic Development Canada statement Innovation, Science et Développement économique Déclaration du Canada EU Declaration of Conformity Microsoft statement regarding Windows 10 operating system Chapter 1: Welcome About this guide About the display Identifying your specific model Accessories More information Chapter 2: Using basic features Waking up the display and putting it back to sleep Using th
CONTENTS Connecting a SMART OPS PC module Connecting USB drives, peripherals, and other devices Chapter 5: Troubleshooting The display isn’t turning on The display is turning on when it shouldn’t The screen is blank or there’s a problem with the image on the screen There’s no sound or there’s a problem with the sound Touch isn’t working as expected The pens and erasers aren’t working as expected iQ apps aren’t working as expected SMART software on connected computers isn’t working as expected The SMART OPS
Chapter 1 Welcome About this guide About the display Touch Writing, drawing and erasing Support for additional pens and tools iQ experience Display Audio Network connectivity Room computers and guest laptops Accessory slot Convenience panel Proximity sensor Ambient light sensor Remote control and IR sensor Temperature and humidity sensors Mounting hardware Accessory mounting points Identifying your specific model Accessories Pen accessory kit SMART OPS PC module SBA-100 projection audio system Stands USB
CHAPTER 1 WELCOME This guide is for people who use SMART Board interactive displays. Documentation and resources for those who install and maintain displays is also available (see More information on page 9). About the display The SMART Board 6000S or 6000S Pro series interactive display with iQ is the hub of your classroom or meeting room. The display includes an extensive set of features and components: 2 smarttech.
CHAPTER 1 WELCOME Touch You can do everything on the display that you can do at your computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the display’s surface. You can use an array of gestures within applications, including panning, scaling, rotating and zooming in and out.
CHAPTER 1 WELCOME manual software and firmware updates. NOTE Some features, such as Browser and Screen Share, require a properly configured network connection. Press the Home button on the display (pictured) or the remote control to open the Home screen. From the Home screen, you can open the iQ apps, switch inputs, and adjust settings. For more information about the Home button and the Home screen, see Using the Home button on page 12.
CHAPTER 1 WELCOME You can connect to a network using Wi-Fi or an Ethernet cable: l The Wi-Fi module supports both 2.4 and 5 GHz bands. l The two RJ45 jacks allow you to connect the display and an external device, such as a computer, to a Gigabit Ethernet network. Room computers and guest laptops You can connect room computers and guest laptops to the display and view and interact with their inputs.
CHAPTER 1 WELCOME Proximity sensor The proximity sensor is located in the top-left corner of the display’s frame. The proximity sensor can detect people up to 16' (5 m) away when the display is in Standby mode. When the proximity sensor detects people in the room, the display turns on or enters ready mode, depending on how its configured. If the room is empty for a specified period, the display returns to Standby mode. For more information, see Waking up the display and putting it back to sleep on page 11.
CHAPTER 1 WELCOME Temperature and humidity sensors The display features integrated temperature and humidity sensors that enable real-time measurement and recording of the environmental conditions surrounding the display. This data is easily accessible using the temperature and humidity app in the display’s App library. NOTE Temperature and humidity sensors are available only when iQ is enabled. For more information, see Using the SMART Sensors app on page 24.
CHAPTER 1 WELCOME Accessories Accessories for the display include: l Pen accessory kit l SMART OPS PC module l SBA-100 projection audio system l Stands l USB extenders NOTE For more information about these and other accessories, see smarttech.com/accessories. Pen accessory kit The pen accessory kit includes blue, green, purple, and orange pens and a holder that you can mount on the side of the display.
CHAPTER 1 WELCOME SBA-100 projection audio system Available for education models, the SBA-100 projection audio system consists of two 14 W speakers designed for wall-mounted displays. You can control volume using the display’s convenience panel or the volume controls on a connected computer. Stands If you want to move the display from place to place, you can install it on a SMART mobile stand.
Chapter 2 Using basic features Waking up the display and putting it back to sleep Using the Home button Using the convenience panel Using the remote control Using touch Using the pens and erasers Writing and drawing in digital ink Using the SMART Ink dynamic (floating) toolbar Changing a pen’s default color, thickness, and other properties Erasing digital ink Adjusting the volume Freezing or hiding the screen Freezing the screen Showing and hiding the screen shade 11 12 13 14 16 18 18 19 19 19 20 21 21 2
CHAPTER 2 USING BASIC FEATURES If the display is on, it will return to Ready mode when one of the following occurs: l The sensor detects no motion in the room for 60 minutes. l You press the Power button on the convenience panel. The display enters Standby mode 60 minutes after entering Ready mode when the sensor doesn’t detect anyone in the room.
CHAPTER 2 USING BASIC FEATURES Using the convenience panel The convenience panel contains buttons for turning the display on and off, controlling the volume, freezing and unfreezing the screen, and showing and hiding a screen shade. It also includes connectors for USB peripherals and a computer or other input source. No. Name 1 Power Procedure l Press to enter or exit Standby mode (see Waking up the display and putting it back to sleep on page 11).
CHAPTER 2 USING BASIC FEATURES The Power button’s color indicates the display’s status: Power button Display status Off Not receiving power Amber Standby mode White Normal operating mode Using the remote control The display comes with one of two infrared remote control models. These models are similar, except one has a button screen sharing button. Use the infrared remote control to turn the display on or off, change the input source, change the volume, access the display’s iQ apps, and more.
CHAPTER 2 USING BASIC FEATURES The image and table below list the remote control’s functions. No. Name 1 Power Procedure l Press to enter or exit Standby mode (see Waking up the display and putting it back to sleep on page 11). l Press and hold for four seconds to turn off the display. l Press and hold for 10 seconds to reset the display. 2 Home Open the Home screen or the Input screen (see Using the Home button on page 12). 3 Up and down buttons Select a menu option in the settings.
CHAPTER 2 USING BASIC FEATURES No. Name Procedure 8 Settings Open iQ Settings. 9 Screen shade Hide screen contents behind a screen shade (see Showing and hiding the screen shade on page 21). 10 Freeze frame Freeze and unfreeze the screen (see page 21). 11 Volume increase Increase the volume (see Adjusting the volume on page 20). 12 Volume decrease Decrease the volume (see Adjusting the volume on page 20). 13 Volume mute Mute the volume (see Adjusting the volume on page 20).
CHAPTER 2 USING BASIC FEATURES 17 Pan (one finger) Pan (two fingers) / scroll Pinch to zoom in / scale (enlarge) Pinch to zoom out / scale (reduce) Rotate Flick Erase with palm Erase with fist smarttech.
CHAPTER 2 USING BASIC FEATURES Using the pens and erasers The display comes with a black pen, a red pen, and two erasers. You can use the pens to write and draw in digital ink on the display, and you can use the erasers—or your palm or fist—to erase digital ink. The display has magnetic holders for the pens and erasers at the bottom of the display’s frame. Return the pens and erasers to their holders when you’re done with them.
CHAPTER 2 USING BASIC FEATURES Using the SMART Ink dynamic (floating) toolbar If you pick up a pen while viewing a connected computer’s input, the SMART Ink® dynamic (floating) toolbar for SMART Ink appears on the screen. You can use this toolbar to temporarily change the pen’s color, thickness, or other properties, you can also access SMART Ink’s tools, such as screen capture, spotlight, screen shade, and so on. To learn more about SMART Ink and its toolbar, visit the SMART Ink support page.
CHAPTER 2 USING BASIC FEATURES Move your palm or fist over digital ink to erase. Adjusting the volume Use the buttons on the convenience panel or the remote control to increase, decrease, or mute the display’s volume. NOTE See There’s no sound or there’s a problem with the sound on page 40 if you encounter issues with the display’s sound. To turn the volume up or down Press the Volume Up or Volume Down button on the convenience panel or the remote control.
CHAPTER 2 USING BASIC FEATURES Freezing or hiding the screen You can temporarily freeze or hide the contents on the screen using the display’s freeze and screen shade features. Freezing the screen You can temporarily freeze the screen by pressing the Freeze button on the convenience panel or remote control. This is particularly useful when you want to pause a video, an animation, or other moving images. NOTE Freezing the screen does not pause applications that are running on the connected computer.
Chapter 3 Using the iQ apps Using the Apps Library Using the SMART Sensors app Using the Files Library Using kapp Whiteboard Using SMART Notebook Player Using Browser Using Screen Share Using screenshots Installing third-party apps Cleaning up the display 23 24 24 25 25 25 25 26 26 26 The display comes with the following iQ apps: l SMART Notebook Player l Browser l Input l Screen Share l kapp Whiteboard You can use these apps along with the Files Library and Apps Library to deliver lessons in a
CHAPTER 3 USING THE IQ APPS NOTE SMART Notebook Player is available on education models only. To open the Apps Library From the Home screen, tap Apps Library . To learn how to use the other features of Apps Library, see Understanding the Apps Library. Using the SMART Sensors app The SMART Sensors app shows the ambient temperature and humidity in the classroom or meeting room. To show the temperature and humidity 1. From the Home screen, tap Apps Library . 2. Tap SMART Sensors.
CHAPTER 3 USING THE IQ APPS Using kapp Whiteboard Use the kapp Whiteboard to write and erase notes on the display just as you do on a traditional dry erase board. You can also save your notes for later and share them using the SMART kapp® app. The kapp Whiteboard app is the default whiteboard for enterprise models. To learn how to use the display’s pens and eraser to write, draw, and erase in kapp Whiteboard, see Using the pens and erasers on page 18.
CHAPTER 3 USING THE IQ APPS l Mac computers and iOS devices, using AirPlay l Android™ devices, using Cast Screen You can also download the SMART Screen Share app for Chromebooks, Windows computers, Mac computers, iOS devices, and Android devices. To learn how to use the other features of Screen Share, see Sharing your device’s screen to the display. Using screenshots When using the Browser or Screen Share apps, you can write or draw on a screenshot and save it to the Files Library.
CHAPTER 3 USING THE IQ APPS To learn more, see Preparing the display for the next user. 27 smarttech.
Chapter 4 Connecting computers and other devices Installing and using SMART software Downloading and installing SMART software Using SMART software Connecting room computers and guest laptops Viewing a connected computer’s input Setting a connected computer’s resolution and refresh rate Using recommended cables Connecting USB drives, peripherals, and other devices Troubleshooting connected computers Connecting a SMART OPS PC module Viewing the OPS PC module input Connecting external displays Connecting USB
CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES Software Description Notes SMART TeamWorks room edition Software that simplifies meetings and Pro models only. facilitates deeper, more natural interaction with on-site and remote participants. SMART Meeting Pro Software that enables you to capture ideas in a virtually unlimited interactive workspace. Pro models only. SMART Product Drivers Software that enables the computer to detect input from the display.
CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES l SMART Learning Suite l SMART TeamWorks l SMART Meeting Pro l SMART Product Drivers l SMART Ink l SMART Remote Management Connecting room computers and guest laptops You can connect room computers and guest laptops to the display to view and interact with them. Connector panel Convenience panel NOTES l Install SMART software on computers you connect to the display (see Installing and using SMART software on page 29). 31 smarttech.
CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES l Your organization’s installers might have connected cables to the display and run the cables behind a wall or under the floor to a desk or table where you can place your computer. Viewing a connected computer’s input Use the Input app to view a connected computer’s input on the display. To view a connected computer’s input 1. Connect the computer to the display. 2.
CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES Input source Resolution Refresh rate HDMI 3 3840 × 2160 60 Hz VGA 1920 × 1080 60 Hz If possible, set connected computers to these resolutions and refresh rates. See the computers’ operating system documentation for instructions.
CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES using the display’s USB plugs. For more information, see Connecting USB drives, peripherals, and other devices on the facing page. Troubleshooting connected computers For troubleshooting information for connected computers, see Chapter 5: Troubleshooting on page 37.
CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES Viewing the OPS PC module input To view the OPS PC module input 1. Do one of the following: If iQ is enabled If iQ is disabled Tap the Home button below the screen, and then tap Input OR Press the Input button control. . on the remote Tap the Home button screen. below the OR Press the Home button button or the Input on the remote control. A screen appears, showing thumbnails of the inputs connected to the display, including the OPS PC module.
CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES NOTE If a SMART OPS PC module is installed in the accessory slot, you can connect USB drives, peripherals, and other devices to the USB 2.0 Type-A, USB 3.0 Type-B, and USB Type-C receptacles on the OPS PC module to access those devices from the OPS PC module input. 36 smarttech.
Chapter 5 Troubleshooting The display isn’t turning on The display is turning on when it shouldn’t The screen is blank or there’s a problem with the image on the screen There’s no sound or there’s a problem with the sound Touch isn’t working as expected The pens and erasers aren’t working as expected iQ apps aren’t working as expected SMART software on connected computers isn’t working as expected The SMART OPS PC module isn’t working as expected Contacting your reseller for additional support This chapt
CHAPTER 5 TROUBLESHOOTING Symptom The power light is lit, but the screen is blank. Troubleshooting steps l Press the Power button on the convenience panel or the remote control. l Make sure the proximity sensors aren’t blocked. l Restart the display. l Determine if the problem is with the video. See The screen is blank or there’s a problem with the image on the screen below. The display is turning on when it shouldn’t Symptom The display turns on or enters Ready mode when it shouldn’t.
CHAPTER 5 TROUBLESHOOTING Symptom The image on the screen is distorted. Troubleshooting steps l OR There are lines, snow or, other visual noise on the screen. OR The image if flickering or flashing. OR l Switch to a different input and then back to the first input. l Make sure any connected computers are on and not in Sleep mode. l Restart the display and any connected computers. l The image is dim. l l Colors don’t appear correctly.
CHAPTER 5 TROUBLESHOOTING There’s no sound or there’s a problem with the sound Symptom Troubleshooting steps There’s no sound. l OR l There is sound, but the volume is low. If you’re using an external audio system, make sure it is turned on. Make sure the cables connecting the display to the computer are securely fastened. NOTES OR The sound is distorted or muffled. l l l l o The display’s stereo 3.5 mm in connector works with the VGA input only.
CHAPTER 5 TROUBLESHOOTING Touch isn’t working as expected Symptom The display doesn’t respond to touch. Troubleshooting steps l l l l l l The display responds to touch intermittently. l l OR When you touch the screen, the pointer doesn’t appear in the correct place. l l Make sure SMART Product Drivers 12.14 or later are installed and running on any connected computers. Make sure the USB cable between the display and the computer doesn’t exceed the supported maximum cable length.
CHAPTER 5 TROUBLESHOOTING Symptom When you write on the screen, the ink appears in the wrong place. Troubleshooting steps l l OR Writing is intermittent. l OR Ink disappears as you write. l OR Ink colors change unexpectedly. l l You change the width or color of a pen’s digital ink, but the width and color revert to the pen’s defaults when you next pick up the pen from its holder on the display. You can’t write or draw in Microsoft Office. l l Restart the display.
CHAPTER 5 TROUBLESHOOTING Symptom Troubleshooting steps SMART Product Drivers isn’t working as expected. See Troubleshooting SMART Product Drivers. The SMART OPS PC module isn’t working as expected Symptom The on-screen keyboard isn’t visible. Troubleshooting steps l Enable the on-screen keyboard: a. Select Start > Settings. The Settings window appears. b. Tap Ease of Access, and then tap Keyboard. c. Enable Use the On-Screen Keyboard.
CHAPTER 5 TROUBLESHOOTING Your reseller might ask you for the serial number for the display. The serial number is on a label located on the left side of the display (pictured). TIPS l Scan the QR code on the label to view the SMART Board 6000S or 6000S Pro series interactive display support pages on the SMART website. l You can also find the serial number in the iQ settings. Refer to the SMART Board 6000S and 6000S Pro series interactive displays installation and maintenance guide (smarttech.
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