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Top Troubleshoot Items

Below are the most common reasons your SkyBell may not be working correctly and how best to troubleshoot those situations.

1. Incorrect Setup

2. After Installation

3. Syncing SkyBell

4. Using the App

5. Using Advanced Features

6. Issues after successful operation

Incorrect Setup

Please consult our Compatibility Checklist to make sure your setup works with SkyBell.

After Installation

1. The LED light does not turn on (red LED)

1. First, check to make sure you turned your power back on at the circuit breaker.

2. If your power is on and you still do not see a blinking red LED light, make sure you are connected to a transformer

that has power from 10-36 VAC 10 VA current to adequately charge the device. If you have an old transformer, you

may need to purchase a new transformer. Click link for a list of recommended transformers. Click link for Power

Diagrams.

2. I cannot hear my normal doorbell chime

1. *If you are in the initial install process, you may need to completely install sync SkyBell in order for your home

doorbell chime to work

2. Take a moment to make sure you turned your power back on at the circuit breaker.

3. If your power is on and you still do not hear your doorbell chime, reconnect the wires with new connectors.

4. **SkyBell is compatible with mechanical and digital doorbell chimes. Digital doorbell chimes require an additional

adapter, which may be sold separately.

3. I hear humming from my transformer or doorbell chime

1. If you have a digital doorbell chime, please install a digital doorbell adapter.

2. If this does not work, please contact us.

4. My Doorbell Rings Constantly

1. Do you have a digital or wireless doorbell chime? If yes, SkyBell is compatible with digital doorbell chimes with the

required adapter. SkyBell does NOT work with wireless doorbell chimes. If you have a wireless doorbell, you’ll

need to install a mechanical or digital doorbell chime. Click here for a list of recommended doorbell chimes.

2. If you do not have a wireless or digital doorbell chime and still have this issue, please contact us.

Please read the things not to do when troubleshooting

Syncing SkyBell

1. If your first sync was not successful, please consider the following and retry:

1. Give SkyBell 10 minutes to charge the battery. Then re-attempt the syncing process.

2. Android Users – Log out of the app and the sign back in before attempting to sync.

3. Confirm you have the correct Wi-Fi Setup

1. 2.4ghz Band – SkyBell only works on the 2.4ghz band network. If you have a dual-band router, you must

create a new SSID for the 2.4ghz network and connect your smartphone to that network before syncing the

SkyBell.

2. B/G Network – SkyBell only connects to the b/g network. If you have an “N-only” router, you must add the

b/g mode as well so SkyBell can connect.

4. Check to make sure that your smartphone is connected to the correct WiFi network BEFORE you attempt to sync.

You must connect your smartphone to a 2.4 Ghz network BEFORE syncing to SkyBell. SkyBell does not

work with a 5ghz network.

5. Check your speed. SkyBell requires at least 1.5 mbps upload speeds to sync to the server and 1.5 mbps to initiate a

live video feed. Conduct a speed test. If you are below this speed level, please either (1) move your router closer to

SkyBell, (2) add asignal repeater or (3) increase your bandwidth/connection speeds.

6. If the “configuring screen” pinwheel continues to spin, hit cancel in the app. Then go back and re-enter your Device

ID and WiFi password. Then make sure SkyBell is still in the blinking red mode. If it is not, press and hold the

Summary of content (3 pages)

PAGE 1
Top Troubleshoot Items Below are the most common reasons your SkyBell may not be working correctly and how best to troubleshoot those situations. 1. 2. 3. 4. 5. 6. Incorrect Setup After Installation Syncing SkyBell Using the App Using Advanced Features Issues after successful operation Incorrect Setup Please consult our Compatibility Checklist to make sure your setup works with SkyBell. After Installation 1. 2. 3. 4. The LED light does not turn on (red LED) 1.
PAGE 2
. 3. button until you see a blinking red light. You may need to put the SkyBell device into sync mode each time after a failed attempt. 7. Check to make sure you entered the correct password for your WiFi network (it can be case sensitive). 8. Confirm you entered the correct Device ID (found in the packaging and the back page of the user manual booklet). 9. Confirm that your WiFi network has a working internet connection. 10. Check to make sure the WiFi setting on your smartphone is on and working. 11.
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Be sure you are holding the “Hold to Talk”, “Push to Talk”, “Talk” or “Mute” button (button text is different on different phones) the entire time you are speaking into your smartphone. It works like a walky-talky. 8. I can’t hear out of my SmartPhone 1. Be sure you are NOT holding the “Hold to Talk”, “Push to Talk”, “Talk” or “Mute” button (button text is different on different phones) while your visitor is speaking. 2. If you still cannot hear from your smartphone, please contact us. 9.