Troubleshooting guide

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MOON intelligent Network Device

MiND Troubleshooting Guide

V1.05 2013.08.08

All questions below assume the following:

1. The user has a stable network set up and the network is connected to the internet;

2. The user has an iPad or iPad Mini, the MiND app is installed, and the iPad is setup for landscape mode; viewed

this way, the left-most side is called the zone view; the center is called the queue view and the right side is

called the browser view;

3. The user has installed the latest version of the MiND app, and that the MiND unit itself has up-to-date

firmware;

4. The user knows, or has a network administrator who knows, all the settings related to the user’s private

network to which MiND is connected. Please note that Simaudio cannot provide assistance in the setup of the

user’s network (such as, but not limited to, determining SSID’s, encryption, etc.) For all such inquiries please

contact the network administrator.

5. If the music is stored on a local computer, the user has installed one of our recommended media servers and

has gone through the configuration settings. If using a local NAS, the user understands how to connect it to a

network.

6. Except when the 180 MiND is specified, all other Q&A also refer to the 380D equipped with a MiND module.

1. Why does the app not work correctly, or not install?

A: MiND is compatible with most Apple devices, however, it will not work with the following:

- 1

and 2

Generation iPod Touch

- 3G or older iPhone (it

will work with 3GS)

You must also install the correct version of the app. MiND app is designed for iPod Touch, while the MiND HD

app is optimized for iPad and iPad Mini. We recommend the latest iOS be installed, but if you have an older one,

it cannot be older than iOS5.

Finally, we recommend you close all open processes on your Apple device. Please consult your Apple user’s guide

on instructions on how to do this. Although this step is rarely required, it can help solve certain issues.

2. Why doesn’t the network see the MiND in a hard-wired connection?

A: There are many reasons why this may be the case. Check the following:

- reboot the router, followed by the MiND. Some routers need to be rebooted when certain connections are made

or changed.

- when you start up the app on the tablet, it may take up to half a minute for the MiND to be discovered by the

network, and then it will show up on the left side (i.e. zone view) of the app.

- check the integrity of the Ethernet cable. It could be defective. Ethernet cables are delicate.

- Make sure that the DHCP setting of the wireless router is set correctly. This is a very critical setting and you

should contact your network administrator for assistance. An incorrect setting can interrupt your entire home’s

network.

- you may be using a router that has compatibility issues with some network players. This is even more likely if

your router is a combination router/modem device.

Summary of content (5 pages)

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MOON intelligent Network Device MiND Troubleshooting Guide V1.05 2013.08.08 All questions below assume the following: 1. The user has a stable network set up and the network is connected to the internet; 2. The user has an iPad or iPad Mini, the MiND app is installed, and the iPad is setup for landscape mode; viewed this way, the left-most side is called the zone view; the center is called the queue view and the right side is called the browser view; 3.
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3. Why doesn’t the network see the MiND in a wireless (wi-fi) connection? A: Unlike many network player setups whereby the setup looks for broadcasted wi-fi signals (and then all you have to do is select the correct one to connect to), MiND works differently. It will not look for and display for you any available wi-fi signals. You need to input the parameters of the wi-fi setup manually: network name (SSID), method of security (encryption) and password.
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9. Some of my music cannot play, and I know it is not due to the file type. Why? A: If you are certain the file type is compatible, then the resolution is probably not. If you wish to stream files with a resolution of 24 bits (and sampling frequencies of 88.2kHz or higher), this will only work in a wired configuration. If the MiND is connected wirelessly to your network, you will get no sound. In addition, check the settings in your media server software.
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17. I want to fast-forward into a song, but when I try to drag my finger on the progress bar, nothing happens. A: The scan feature (the ability to fast forward or rewind while playing a track) is a feature that is not yet enabled in the MiND, but will be later on. 18. I am using my iPhone as the controller (as opposed to my iPad), and I have music on my phone. Can this be streamed into the MiND? A: Not at this time. However, later versions of the MiND app will support this feature. 19.
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27. If I want the MiND to switch from Ethernet to wi-fi, what is the procedure? A: You must do the following: - go into the network settings for that MiND (zone), and enter the following wi-fi settings: Network name (SSID) security type (WPA, WEP, etc.) and passphrase; make sure you hit ‘Save’ before exiting the network settings menu; - disconnect power from the MiND; - remove the Ethernet cable; - reconnect power to the MiND.