PocketPro USB Ethernet and Wireless Print Servers Installation and User’s Guide Part Number 40171-120 Revision AX1
Notice TROY GROUP, INC. SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS OF THIS PRODUCT FOR A PARTICULAR PURPOSE. TROY shall not be liable for any errors contained in this manual or for any damages resulting from loss of use, data, profits, or any incidental or consequential damages arising from the use of TROY products or services. The information contained in this documentation is subject to change without notice.
User’s Guide TABLE OF CONTENTS Introduction............................................................................................. 1 Package Contents .................................................................................... 1 About this User’s Guide.......................................................................... 2 Print Server Components ........................................................................ 3 LED Indicators.......................................................
User’s Guide READ ME FIRST TROY Installation Instructions (FOR USE WITH TROY POCKETPRO USB PRINT SERVERS) NOTE: This User’s Guide is available in other languages that can be printed from the TROY PocketPro USB Installation CD. Introduction The TROY PocketPro USB is a high-performance compact print server that connects to the USB port of your printer.
TROY Group, Inc. IMPORTANT " For advanced software configuration for your computer and PocketPro USB print server, please refer to the TROY PocketPro USB Administrator’s Guide (provided electronically in PDF format on the TROY PocketPro USB Installation CD). " You must use Adobe Acrobat Reader 5.0 or higher to view or print the PDF files contained on the CD. " Be sure to fill out and mail back the electronic warranty card provided on the TROY PocketPro USB Installation CD.
User’s Guide Print Server Components The PocketPro USB print server includes the following components. Detailed descriptions of these components are provided below: Power connector – The power supply cable plugs into this connector. Test button – Pressing this button for less than three seconds will print a test page on the printer. Pressing and holding this button for more than five seconds will reset the print server to factory default settings.
TROY Group, Inc. LED Indicators The back edge of the PocketPro USB print server provides three LED (Light Emitting Diode) indicators for easy monitoring. The following table defines the function of each LED. Label Color POWER State Status ON The device is receiving power. OFF The device is not receiving power. ON The unit is transmitting at 100 megabits per second.
User’s Guide Windows™ System Requirements To configure the settings of the PocketPro USB print server (wired and wireless versions) using the provided ExtendView Utility in Windows, your Windows-based system should include the following components: A PC with a 133 MHz or higher processor Microsoft Windows 98SE, ME, 2000, or XP operating system At least 64 MB of RAM (memory) At least 3 MB of free hard disk space to install the software A CD-ROM drive (to load the software) A PC equipped with a USB version 1
TROY Group, Inc. Wireless Print Server Requirements To print to the PocketPro USB Wireless version, you need an 802.11b wireless network consisting of either of the following: An 802.11b wireless-enabled PC or Macintosh printing straight to the printer (Ad-Hoc or Peer-to-Peer Mode). An 802.11b wireless access point that allows wireless and wired Ethernet-enabled computers to print to the wireless print server.
User’s Guide Hardware Setup (wired and wireless versions) NOTE: Be sure to review the hardware requirements in the previous section to ensure you have the necessary information before installing the print server. 1. Before attempting to install the TROY PocketPro USB print server, make sure you have installed and set up your printer as described in the documentation that came with the printer. 2.
TROY Group, Inc. Desktop mount – attach the adhesive rubber feet (provided in the desktop mounting kit) to the bottom of the PocketPro USB print server as shown below. 4. Connect the PocketPro USB print server to your printer using a standard USB A (print server side) to B (printer side) cable. 5. Plug the PocketPro USB print server power supply adapter into a suitable AC receptacle, and then plug the power supply cable into the PocketPro USB print server.
User’s Guide Verifying the Connection to the Printer NOTE: Before attempting to print, it is very important to verify the connection between the print server and printer. If this connection is not working, you will not be able to print! 1. Verify that both the print server and the printer are powered on and ready, and that a USB cable is properly connected between the print server and printer. 2. Print a test page by pressing the Test button once.
TROY Group, Inc. Configuring the PocketPro USB After the hardware setup has been successfully completed, the PocketPro USB print server can be configured via the Ethernet connection. If you are using a wireless print server, you can still configure it via the Ethernet connection, or optionally configure the print server via a wireless connection as described on Page 13.
User’s Guide 8. Double-click on the print server that you want to print to in the list. The default print server name is TWC_xxxxxx (where xxxxxx is the last six digits of the MAC address from the label located on the back of the print server). 9. If you are using TCP/IP (recommended for Windows printing) and you do not have a DHCP server (see note below), you will need to manually assign a valid IP Address (if you are not sure what IP address is valid, ask your network administrator), and click on OK. 10.
TROY Group, Inc. USING THE WEBXADMIN UTILITY (NON-WINDOWS OPERATING SYSTEMS): 1. Ensure your PC is connected and has access to your network. 2. Connect an available Ethernet cable from your network hub to the PocketPro USB print server. Ensure the print server is powered on. 3. With your printer and print server switched on and ready, press the test button on the print server to print a test page. The test page will display the current IP address assigned to the print server by your network DHCP service.
User’s Guide First-Time Configuration of the Wireless Print Server To configure the PocketPro USB Wireless print server for the first time from a computer via an 802.
TROY Group, Inc. Windows Print Queue Configuration TROY recommends using the ExtendNet Connect for TCP/IP software for Windows printer port configuration (provided on the TROY PocketPro USB Installation CD). TROY print servers are also compatible with Windows standard TCP/IP port and LPR ports. If you are using the standard TCP/IP port, the default port number is 9100. Perform the following steps to install and use ExtendNet Connect for TCP/IP: 1.
User’s Guide Macintosh Print Queue Configuration The TROY print server supports the AppleTalk protocol running over Ethernet (also known as EtherTalk). This capability allows Macintosh computers to print jobs to a printer simultaneously with jobs from Windows, UNIX, NetWare, and other computers. NOTE: TROY print servers are also compatible with the Macintosh TCP/IP Printer option in the Print Center as long as you have a valid IP Address configured (refer to the section “Configuring your PocketPro USB”).
TROY Group, Inc. MACINTOSH CONFIGURATION (OS 10.X) 1. If you have not done so already, set the name of your computer by going to the Applications folder*, selecting System Preferences, and then Sharing. Type in the computer name in the Network Identity section (you can also set the IP address here if you want). 2. Turn on Ethernet and AppleTalk by clicking on the Applications folder and clicking on Network. Next to Configure: select Built-in Ethernet (you can leave the Location: setting as Automatic). 3.
User’s Guide Management Methods TROY offers a variety of ways to configure and monitor the PocketPro USB print server (wired and wireless versions) using one or more of the following utilities that can be downloaded from the specified web site: ExtendView Utility used for advanced configuration of the print server, and allows you to configure for Netware, TCP/IP, AppleTalk settings (and wireless settings for the wireless print server). uses a 32-bit graphical user interface.
TROY Group, Inc. WebXAdmin Utility allows you to configure the print server with a standard web browser like Netscape Navigator or Microsoft Internet Explorer. no additional software is needed on the system. can be used on any system that supports web browser capabilities. type the IP address into your web browser address bar to connect. the default password is ACCESS. HP JetAdmin Utility an HP Windows-based utility (TROY print server works transparently with JetAdmin).
User’s Guide Troubleshooting This section describes procedures for troubleshooting problems you may encounter with the TROY print server, and is divided into the following sections: Installation Problems Intermittent Problems Protocol-Specific Troubleshooting If you have followed the steps in this section and you believe that you have a defective print server, then please refer to the Customer Support and Warranty chapter in the PocketPro USB Administrators Guide (provided in PDF format on the TROY PocketP
TROY Group, Inc. If the self-test does not print, then there is possibly a hardware problem. Double-check the connections. If you still cannot print, then make sure that your printer is capable of printing text, PCL or PostScript (the self-test will not work unless one of these is supported). The only way to test such printers is to use an application program with the correct printer drivers.
User’s Guide If you have a bridge or router located between the TROY print server and the host computer, make sure that the device is set up to allow the print server to send and receive data from the host. For example, a bridge can be set up to only allow certain types of Ethernet addresses to pass through (a process known as filtering); therefore, such a bridge must be configured to allow TROY print server addresses.
TROY Group, Inc. The problem may be the result of mismatched or duplicate IP addresses. Verify that the IP address is correctly loaded into the TROY print server (via the self-test page or through the remote console) and make sure that no other nodes on the network have this address (duplicate addresses are the biggest cause of TCP/IP printing problems). If the address is not correct, then check whether the loading procedure was properly executed.
User’s Guide Make sure your computer is set to infrastructure mode if you are connecting through an access point, or ad-hoc (802.11) if you are connecting to the print server without an access point. See the documentation for your wireless adapter for details.
TROY Group, Inc. Loading New Firmware (Using the TCP/IP Update Utility) NOTE: The print server firmware can also be upgraded using the XAdmin32 Utility by downloading the software and procedures from the TROY web site at http://www.troygroup.com. 1. Run the TROY Wireless Update utility for TCP/IP. The About Update for TCP/IP window will be displayed. Click on OK to continue. The Select Update File window will be displayed. 2. Select UpdateFiles (*.
User’s Guide 3. Verify that the file(s) are correct, and then click on OK. The utility will start searching for qualified print servers present on the network. 4. When the search process is complete, click on OK to continue. A list of found devices will be displayed. Document #40171-120 Rev.
TROY Group, Inc. 5. Select the desired PocketPro USB to be upgraded, click on the green icon, or click on UPDATE START. The firmware update process will begin automatically as soon as the PocketPro USB is ready.
User’s Guide 6. When the PocketPro USB is ready, the firmware upgrade will begin. The IP address of the print server as well as the file you are loading will be displayed. 7. The update log will be displayed when the update process is finished. Click on Close to continue. Document #40171-120 Rev.
TROY Group, Inc. Loading New Firmware (Macintosh OS-X) NOTE: To upgrade your print server’s firmware from operating systems other than Windows or Macintosh, refer to the PocketPro USB Administrator’s Guide (provided in PDF format on the PocketPro USB Installation CD). 1. If you are using the Macintosh OS-X operating system, download the firmware file to your desktop. 2. Go to the terminal command prompt and type cd desktop. 3. Type tftp , and then press Enter (e.
User’s Guide Obtaining Technical Assistance TROY technical support is available to assist you with any questions concerning the setup, operation, or maintenance of your TROY PocketPro USB print server. Worldwide Web Support Located at http://www.troygroup.com/wireless, the TROY web site provides answers to many common technical questions and also includes copies of product manuals and literature, as well as utilities and firmware load images.
TROY Group, Inc. Returning Products If you need to return a TROY product for any reason (failures, incorrect shipments, etc.), follow the steps below: 1. Contact the TROY Technical Support group at (304) 232-0899 to request a Return Goods Authorization (RGA) number (for North and South American customers), or call +49-7032-9454-21 (for European customers) and request a Return Material Authorization (RMA) number. 2. Be prepared with the serial number of the unit you are returning.
User’s Guide Contacts Corporate Headquarters TROY Group, Inc. 2331 South Pullman Street Santa Ana, CA 92705 USA (949) 250-3280 Technical Support North and South America U.S. 48 contiguous States: (800) 332-6427 Canada, Alaska, Hawaii, and South America: +1-304-232-0899 E-Mail: technicalsupport@troygroup.com Europe Phone: +49-7032-9454-21 E-Mail: support@troygroup.de Web: http://www.troygroup.de Document #40171-120 Rev.
TROY Group, Inc. Safety and Regulatory Notices FCC Compliance Statement for United States Users This equipment has been tested and found to comply within the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
User’s Guide For European Users This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. TROY Group cannot be responsible for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.
TROY Group, Inc. Declaration of Conformity According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers: We: Located at: TROY GROUP, INC. 2331 South Pullman Street Santa Ana, CA USA Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and 15 of the FCC rules as a Class B digital device.
User’s Guide Regulatory Information To satisfy RF exposure requirements, this device and its antenna(s) must operate with a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users must be provided with specific operating instructions for satisfying RF exposure compliance. European Union (EU) TROY hereby declares that the 802.
TROY Group, Inc. United States of America and Canada Tested to Comply With FCC Standards FOR HOME OR OFFICE USE. See FCC 47CFR, Part 15.19(b)(2). This device complies with part 15 of the FCC rules and with RSS-210 / RSS-139 of the Industry Canada. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
