Owners manual

Technical Support and Warranty
QUESTIONS? SIIG’s Online Support has answers! Simply visit our web site at www.siig.com and
click Support. Our online support database is updated daily with new drivers and solutions. Answers
to your questions could be just a few clicks away. You can also submit questions online and a
technical support analyst will promptly respond.
SIIG offers a 2-year manufacturer warranty with this product. This warranty covers the original
purchaser and guarantees the product to be free of any defects in materials or workmanship for two
(2) years from the date of purchase of the product. This warranty is not transferable and is available
only to the original purchaser of the product.
SIIG will, at our discretion, repair or replace (with an identical product or product having similar
features and functionality) the product if defective in materials or workmanship. This warranty gives
you specific legal rights, and you may also have other rights which vary from state to state. Please
see our web site for more warranty details.
If you encounter any problems with this product, please follow the procedures below.
A) If it is within the store's return policy period, please return the product to the store where you
purchased from.
B) If your purchase has passed the store's return policy period, please follow the steps below to have
the product repaired or replaced.
Step 1: Submit your RMA request.
Go to www.siig.com, click Support, then REQUEST A PRODUCT REPLACEMENT to submit
a equest to SIIG RMA or fax a request to 510-657-5962. Your RMA request will be processed,
if the product is determined to be defective, an RMA number will be issued.
Step 2: After obtaining an RMA number, ship the product.
• Properly pack the product for shipping. All accessories that came with the original package must
be included
• Include a copy of your original sales receipt inside the package with date of purchase and place
of purchase circled and clearly visible
• Clearly write your RMA number on the top of the returned package. SIIG will refuse to accept
any shipping package, and will not be responsible for a product returned without an RMA number
posted on the outside of the shipping carton
• You are responsible for the cost of shipping to SIIG. Ship the product to the following address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #:
• SIIG will ship the repaired or replaced product via Ground in the U.S. and International Economy
outside of the U.S. at no cost to the customer
About SIIG, Inc.
Founded in 1985, SIIG, Inc. is a leading manufacturer of IT connectivity solutions (including Serial
ATA and Ultra ATA Controllers, FireWire, USB, and legacy I/O adapters) that bridge the connection
between Desktop/Notebook systems and external peripherals. SIIG continues to grow by adding A/V
and Digital Signage connectivity solutions to our extensive portfolio.
SIIG products offer comprehensive user manuals, many user-friendly features, and are backed by an
extensive manufacturer warranty. High quality control standards are evident by the overall ease of
installation and compatibility of our products, as well as one of the lowest defective return rates in the
industry. SIIG products can be found in computer retail stores, mail order catalogs, through major
distributors, system integrators, VARs and through e-commerce sites.
PRODUCT NAME
USB-C Multi-Function 4K HDMI Video Mini Dock with PD Charging
FCC RULES: TESTED TO COMPLY WITH FCC PART 15, CLASS B
OPERATING ENVIRONMENT: FOR HOME OR OFFICE USE
FCC COMPLIANCE STATEMENT:
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
THE PARTY RESPONSIBLE FOR PRODUCT COMPLIANCE
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
Phone: [phone]
USB-C Multi-Function 4K HDMI Video Mini Dock with PD Charging is a trademark of SIIG, Inc.
SIIG and the SIIG logo are registered trademarks of SIIG, Inc. All other names used in this
publication are for identification only and may be trademarks of their respective owners.
May, 2017 Copyright © 2017 by SIIG, Inc. All rights reserved.
04-1073A