Sierra Wireless ™ AirPath 300 for ™ Visor Handheld User Guide 2130060 Rev 1.
™ ™ AirPath 300 for Visor Handheld User Guide 2130060 Rev 1.
AirPath 300 for Visor User Guide Preface Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
Preface AirPath 300 for Visor User Guide Patents Portions of this product are covered by some or all of the following US patents: 5515013, 5617106, 5629960, 5682602, 5748449, 5845216, 5847553, 5878234, 5890057, 5929815, 6169884, 6191741, 6199168, D367062 , D372248, D372701, D416857, and other patents pending. Copyright ©2001 Sierra Wireless, Inc. All rights reserved.
AirPath 300 for Visor User Guide Preface WARNING (EMI) - United States FCC Information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in an appropriate installation.
Preface AirPath 300 for Visor User Guide WARNING (EMI) – Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled 'Digital Apparatus', ICES-003 of the Department of Communications.
AirPath 300 for Visor User Guide Contents Contents 1. About this Guide .....................................................................1 1.1. AirPath 300 Checklist ......................................................1 1.2. References........................................................................1 1.3. Currency ..........................................................................2 1.4. Definitions .......................................................................2 1.5.
Contents AirPath 300 for Visor User Guide 4.4. Checking the Signal Strength.........................................15 4.5. Checking the Status of the Connection ..........................16 4.6. Removing the AirPath Module ......................................18 4.7. Synchronizing your Handheld Device ...........................19 4.8. Running the AirPath Configuration Program.................19 4.9. Upgrading the AirPath 300 Firmware and Software......20 5. Care & Maintenance ..........................
AirPath 300 for Visor User Guide Contents 9. Technical Support .................................................................31 10. Index .....................................................................................33 List of Tables Table 1-1: Package Checklist...........................................1 Table 1-2: Definitions ......................................................2 Table 4-1: LED Status....................................................13 Table 4-2: Signal Strength ..........
1. About this Guide This guide describes how to configure and use the Sierra Wireless AirPath™ 300 wireless modem for Handspring™ Visor™ handhelds. 1.1. AirPath 300 Checklist Each AirPath 300 package should include the following parts: Table 1-1: Package Checklist Sierra Wireless Description Part No.
About this Guide AirPath 300 for Visor User Guide 1.3. Currency This document may be revised from time to time as new firmware and software are made available. Please check our web site frequently for revisions. The revision of this User Guide is: Rev 1.1 May 2, 2001 This document is current with the following AirPath 300 software and firmware revisions: Revision 1.0. To determine your software and firmware revisions: 1. From your handheld’s HOME screen, tap Watcher. 2.
AirPath 300 for Visor User Guide About this Guide HotSync The synchronizing process of sending information between the handheld and a host PC for the purpose of installation or upgrading. IP Internet Protocol – The basic Internet transport mechanism. NEI Network Entity Identifier – The official name for the IP address of a CDPD device. A 32-bit device identifier containing the Internet Network Identifier and the Internet Host Identifier.
About this Guide AirPath 300 for Visor User Guide 1.5. Conventions Used in this Reference WARNING Notes in this form denote a physical hazard. The warning calls attention to a procedure or practice, which, if not performed correctly, could result in personal injury. CAUTION Notes in this form highlight a procedure or practice which, if not performed correctly, could result in loss of data or damage to equipment. This is also used to highlight issues related to regulatory limitations.
2. System Overview The Sierra Wireless AirPath 300 is a CDPD radio modem, in the form of a Springboard™module, that you insert in the Springboard expansion slot of a Visor, Visor Deluxe, Prism, Platinum, or Edge handheld device. The AirPath 300 keeps you connected to the wireless network. You can receive and send email, browse the Internet, and use other applications wirelessly. The AirPath 300 consists of a CDPD radio modem, a rechargeable battery, and embedded firmware.
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3. Getting Started Before you use the Sierra Wireless AirPath 300, you must: 1. Charge the battery for at least four hours 2. Attach the antenna 3. Insert the AirPath 300 into the handheld device 4. Configure the AirPath 300 with your CDPD account The following sections describe these tasks in detail. 3.1. Charging the Battery NOTE Before you use the AirPath 300 for the first time, you must charge the battery for at least 4 hours. Use only the provided DC power adapter to charge the AirPath 300.
Getting Started AirPath 300 for Visor User Guide is sufficient to provide a trickle charge to the AirPath module battery but is not enough to simultaneously power the radio/modem for normal use. To use the AirPath module while trickle charging the handheld, the AirPath 300 DC adapter must also be used. Handheld devices without their own rechargeable battery may also be able to use the Travel Charger to deliver power to the AirPath module.
AirPath 300 for Visor User Guide Getting Started 3.3. Inserting the AirPath 300 You do not have to turn the handheld device off before you insert the AirPath 300. Insert the AirPath 300 into the Springboard expansion slot of your handheld device until the connectors are secure. Do not use excessive force, since this may damage the connector pins. If the handheld device was off, it will automatically turn on.
Getting Started AirPath 300 for Visor User Guide • • • You exit your web browser or e-mail application (power off is delayed by a duration you configure in the Network Preferences of the handheld) You turn off the handheld device (the AirPath 300 turns off after approximately 10 seconds) You remove the AirPath module from the handheld device (the AirPath 300 turns off after approximately 10 seconds) NOTE The handheld will reset when the AirPath 300 module is removed.
AirPath 300 for Visor User Guide 3. 4. Getting Started list is empty, then service will be accepted from any provider. Tap Save. In the Update AirPath Configuration confirmation screen, tap Save. 3.5. Connecting to the Wireless IP Network After you have configured your AirPath 300, you can connect to the Wireless IP network anytime, simply by inserting your AirPath 300 into the handheld’s Springboard expansion slot.
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4. Using the Modem When you insert the Sierra Wireless AirPath 300, the Service Connection Progress screen displays the connection status. Once the connection is “Established”, you can start Watcher or the network application of your choice. The LED indicators show the status of your connection (as described in Table 4-1 below). Watcher provides a display of the battery and signal strength (RSSI) indications.
Using the Modem AirPath 300 for Visor User Guide LED Color State When Power Red Blink and a long pause The AirPath 300 is running from battery power, and the battery has adequate charge. Double blink, then long pause The AirPath 300 is running from battery power, and the battery is low. Blink and pause of equal duration The AirPath 300 is running from power provided by the adapter, and the battery is charging.
AirPath 300 for Visor User Guide Using the Modem 4.3. Checking the Battery Status The status of the AirPath 300’s battery is displayed in the top right corner of the Watcher screen. The Power LED gives a general indication of the battery status (see the table in section 4.1). 4.4. Checking the Signal Strength To use wireless services, you require a sufficiently strong radio signal. If the signal is too weak, you may not be able to register on the CDPD network and use the wireless services.
Using the Modem AirPath 300 for Visor User Guide 4.5. Checking the Status of the Connection The OnAir LED reflects the status of the connection (see the table in section 4.1). The Watcher screen also displays a Status message. See Table 4-3 below for descriptions. Table 4-3: Interpreting the “Status” Message “Status” message How to interpret / suggestions Awaiting confirmation This step is the equivalent of "logging-on" to a network.
AirPath 300 for Visor User Guide Using the Modem “Status” message How to interpret / suggestions Unable to start data link Failure to establish a connection at the most basic level. 1. Remove the AirPath 300 from the handheld device. No response from network 2. Reset the handheld device. 3. Reinsert the AirPath 300. The CDPD network did not respond to registration attempts. Contact your CDPD service provider. Denied Registration was rejected by the network; no reason was given.
Using the Modem AirPath 300 for Visor User Guide “Status” message How to interpret / suggestions Denied: Unsupported credentials The modem is not authorized to use this NEI. • Check that the correct NEI is being used. • Contact your CDPD service provider to reset the modem’s credentials. Usage limits exceeded The network has failed to authorize the AirPath 300 because your account limits your use of network services. Your service provider sets this limit.
AirPath 300 for Visor User Guide Using the Modem When the AirPath module is removed, the power indicator will go on for approximately 10 seconds; this is normal. To preserve battery life, remove the AirPath from the handheld if you will not need network access for an extended period. 4.7.
Using the Modem AirPath 300 for Visor User Guide 4.9. Upgrading the AirPath 300 Firmware and Software New versions of the AirPath 300 firmware and software may be released periodically. To take advantage of new features of the AirPath 300 modem, you may need to download, from the Sierra Wireless website (www.sierrawireless.com), new versions of the firmware. Instructions to perform the upgrade will be provided on the web site along with the upgrade file(s). Page 20 2130060 Rev 1.
5. Care & Maintenance As with any electronic device, the Sierra Wireless AirPath 300 must be handled with care to ensure reliable operation. Follow these guidelines in using and storing the AirPath 300: • Do not apply adhesive labels to the AirPath 300. This may cause the AirPath 300 to become jammed inside the handheld device. • When you are adjusting the antenna, the antenna should bend easily at the hinge. Do not forcefully bend the antenna.
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6. Troubleshooting If you cannot resolve a problem after reading this section, please contact your carrier, service provider, or the reseller from whom you purchased the AirPath 300. Besides consulting the following table, check the Status message in the Watcher screen (see the table in section 4.5). Table 6-1: Troubleshooting Problem Description Suggestions All the LEDs on the AirPath 300 are not lit. Recharge the battery. See section 3.1. The handheld device “hangs”. 1.
Troubleshooting AirPath 300 for Visor User Guide Problem Description Suggestions You can receive email, but cannot send. Check the settings of the POP3 and SMTP server in your e-mail application. If you are accessing a corporate e-mail server, ensure that your NEI has permission to access the SMTP mail server. Some of the values are not displayed in the AirPath Configuration screen. Slow response from the CDPD network. Page 24 Check that your service provider allows relay access. 1.
7. Specifications 7.1. Dimensions Table 7-1: Dimensions Length (without antenna) 4.53” (115 mm) Length (external to the handheld device) 0.67” (17 mm) Length (external with antenna) 0.90” (23mm) Width 2.6” (66mm) Depth (external to the handheld device) 0.375” (9.5mm) Weight 4.0oz (113g) 7.2. Cellular Specifications Table 7-2: Cellular Specifications CDPD, Release 1.1 Transmission speed 19.
Specifications AirPath 300 for Visor User Guide 7.3. Power Consumption Table 7-3: Power Consumption Sleep Typical 10 mA Transmit Typical 600 mA, Max 750 mA Receive Typical 180 mA Operating Voltage 5 VDC 7.4. Power Supply The AirPath 300 uses a rechargeable lithium ion battery. The battery is charged through an external DC adapter. The battery is not user replaceable. Table 7-4: Lithium Ion Battery Voltage 3.
AirPath 300 for Visor User Guide Specifications 7.5. Environmental Specifications Table 7-5: Environmental Specifications Operating Temperature 0°C to +55°C Long-term Storage Temperature -20°C to +40°C 7.6. Antenna WARNING The FCC has developed guidelines to reduce any possible hazard due to exposure of the human body to electromagnetic radiation (i.e. to radio waves). In accordance with these guidelines, the antenna should be positioned at a distance greater than 9 cm (3.
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8. Warranty Warranty coverage is offered by the seller of the AirPath 300 module. Consult the appropriate section below based on where you purchased your unit. 8.1. From a Reseller or Service Provider If you purchased your AirPath 300 module from a reseller or service provider: To register your warranty, and for warranty information and warranty service, contact your service provider or the reseller from whom you purchased the AirPath 300. 8.2. From Sierra Wireless, Inc.
Warranty AirPath 300 for Visor User Guide 8.2.2. Obtaining Service In the event of equipment malfunction, Sierra Wireless, Inc., or one of its authorized agents should perform all repairs. It is the responsibility of users requiring service to report the need for service to Sierra Wireless, Inc. or to one of its authorized agents. For warranty service or out-of-warranty repair: 1. Contact Sierra Wireless Technical Support (see www.sierrawireless.com) to determine the nature of the problem.
9. Technical Support For technical support, contact your carrier, service provider, or the reseller from whom you purchased the AirPath 300. If you purchased your AirPath 300 directly from Sierra Wireless, consult our web site (www.sierrawireless.com) for support and contact information. 2130060 Rev 1.
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10. Index A account parameters, changing . 19 AirPath Configuration....... 10, 19 values not displayed in ........ 24 AirPath Watcher screen........... 14 antenna attaching ................................ 8 orienting ................................ 8 applications, loading ................. 9 attaching the antenna................. 8 Awaiting confirmation ............ 16 B battery charging................................. 7 specifications....................... 26 status, checking ...................
Index L LEDs .......................................13 lights........................................13 lithium ion battery ..... See battery loading applications...................9 M maintenance.............................21 mechanical specifications........25 N network connecting to .......................11 no response from .................17 slow response from..............24 No encryption key received.....18 No response from network ......17 O obtaining service AirPath 300 purchased from reseller ..
AirPath 300 for Visor User Guide status of battery, checking....... 15 status of connection, checking 16 storing the AirPath 300 ........... 21 synchronizing .......................... 19 charging the battery, and ....... 7 T TCP/IP..................................... 27 technical support ..................... 31 trademarks.................................ii transporting the AirPath 300 ... 21 Travel Charger ........................ 19 troubleshooting........................ 23 turning unit on/off ........
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