Sierra Wireless AirCard 763S Mobile Hotspot User Guide 4111813, Rev 1
Preface Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
AirCard 763S Mobile Hotspot User Guide Patents This product may contain technology developed by or for Sierra Wireless Inc. This product includes technology licensed from QUALCOMM®. This product is manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more patents licensed from InterDigital Group. Copyright © 2012 Sierra Wireless. All rights reserved. Trademarks Sierra Wireless, Watcher and the Sierra Wireless logo are trademarks of Sierra Wireless.
Preface Contact Information Sales Desk: Phone: 1-604-232-1488 Hours: 8:00 AM to 5:00 PM Pacific Time E-mail: sales@sierrawireless.com Post: Sierra Wireless 13811 Wireless Way Richmond, BC Canada V6V 3A4 Fax: 1-604-231-1109 Web: www.sierrawireless.com Consult our website for up-to-date product descriptions, documentation, application notes, firmware upgrades, troubleshooting tips, and press releases: www.sierrawireless.
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Contents Get Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Know Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Manage your Device and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Mobile Hotspot Buttons and Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Lock / Unlock all Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AirCard 763S Mobile Hotspot User Guide Use the microSD Card to Share Files over Wi-Fi . . . . . . . . . . . . . . . . . . . . 33 Before you Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Share or Access Files over Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Recharge the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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1 1: Get Started This chapter provides an overview of AirCard 763S Mobile Hotspot features, and instructions on how to set up your mobile hotspot and connect to the Internet. Know Your Device Your mobile hotspot enables you to create a Wi-Fi access point anywhere there is cellular network coverage. You can use that Wi-Fi access point to connect your laptop and other Wi-Fi capable devices to your service provider’s mobile broadband network and connect to the Internet.
AirCard 763S Mobile Hotspot User Guide • AirCard Watcher App for Smartphones and Tablets (see page 18) Mobile Hotspot Buttons and Keys The mobile hotspot has a Power key, Navigation key and a WPS button. Press these buttons or keys alone or in combination to activate various functions. Here’s a summary of how to use them. Button / Key Power Action Result / Indicates More details Press and hold for 2 seconds Power on / off. Press and release Select or save an option when prompted on the LCD screen.
Get Started Mute or Enable Audio To mute or enable audio: 1. Do one of the following: · Press and hold the WPS button + Navigation key for 3 seconds. · Press the Navigation key repeatedly until you see the Alerts LCD screen. Press the Power key to mute or enable audio alerts. 2. Optional: On the Web UI, you can select the events for which the mobile hotspot will beep. For more information, see Set Audio Alerts on page 30.
AirCard 763S Mobile Hotspot User Guide Icons on the LCD Screen The icons on the LCD screen indicate the status of the mobile hotspot. Home Screen Messages and alerts View at http://rogers.
Get Started Icon Indicates Wi-Fi radio disabled or device is in standby mode To adjust the standby timer, see Extend Battery Life on page 28. For information on enabling Wi-Fi, see page 59. (The Wi-Fi radio is disabled icon appears on the LCD screen.) Battery status Indicates the charge status of the battery 4 bars — 80 – 100% 1 bar — 10 – 29% Battery outline (no bars) — 0 – 9% Recharge immediately. Battery charging No battery The mobile hotspot is powered on and connected to the AC charger.
AirCard 763S Mobile Hotspot User Guide Set Up and Connect to the Internet Insert the SIM Card Depending on your service provider, the SIM card may already be inserted. If you need to insert it: 1. Slide the SIM card under the cover. Install the Battery 1. Insert the battery as shown in the illustration. Ensure that the gold contacts on the battery are lined up with the gold contacts on the device. Battery Gold contacts Default security credentials 2. Replace the back cover.
Get Started Connect to the Internet Note: Your mobile hotspot does not need to be connected to the computer with the USB cable to connect to the Internet. The USB cable is used mainly for recharging the battery. (If you want to connect to the Internet with the mobile hotspot tethered to the laptop with the USB cable, see Tethered mode before connecting for the first time.) To connect to the Internet: 1. Press and hold the Power key for a few seconds to turn on the mobile hotspot.
AirCard 763S Mobile Hotspot User Guide AirCard Watcher App for Smartphones and Tablets Download the complimentary AirCard Watcher app from www.sierrawireless.com/AirCardApps. Use this app to view your connection, settings, and data usage from your smartphone or tablet. To manage all hotspot settings, go to the homepage http://rogers.hotspot.
Get Started You can view some information about the device without being logged in as Administrator, but to view detailed information and to change any settings and use some features, you must be logged in as Administrator. To log in as Administrator: 1. Place your cursor in the Admin Password field and type swiadmin (the default Admin Password). 2. Click Login. The first time you log in, you will be asked to accept the terms and conditions. Click Agree to accept.
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2 2: Use Your Mobile Hotspot This chapter provides information on how to use your mobile hotspot. Note: To change settings you need to be logged in as Administrator. See Homepage on page 18. Set Auto Connect and Network Options By default, the mobile hotspot automatically connects to your service provider’s mobile broadband network. You can change this feature so that the mobile hotspot automatically connects to another network when you are roaming, or never auto connects.
AirCard 763S Mobile Hotspot User Guide · Always auto connect except when roaming — The mobile hotspot automatically attempts to connect only to your service provider’s mobile broadband network when powered on (default). · Never auto connect — The mobile hotspot will not attempt to automatically connect to the mobile broadband network when powered on. If you choose this option, press the Power key and follow the instructions on the LCD screen to connect, or go to the homepage http://rogers.
Use Your Mobile Hotspot To reset the data counter manually, click Reset. To view details of your Rogers account usage, click View Usage. Select a Language The first time you power on the mobile hotspot, you can choose the desired language. Press the Navigation key to cycle through the available languages and press the Power key to select a language. The selected language is used for the homepage and the LCD.
AirCard 763S Mobile Hotspot User Guide 3. To disable the Wi-Fi radio, beside Enable Wi-Fi, select Off. 4. Click Ok to confirm. View / Block Connected Users To view a list of devices connected to your mobile hotspot and block undesired users: 1. On to the homepage, log in as Administrator. 2. Click the Wi-Fi icon( ). If you notice a user or Wi-Fi device that you do not recognize, you can block that device from connecting to your Wi-Fi network. To block a user (or device): 1.
Use Your Mobile Hotspot 3. Click List of connected devices. 4. Clear the box beside the device in the Block column. 5. Click Save. Add a Wireless Device to your Wi-Fi Network You can connect up to ten wireless devices such as smart phones, laptops, tablets, digital cameras, printers, gaming consoles, and digital picture frames to your mobile hotspot network.
AirCard 763S Mobile Hotspot User Guide • If the Wi-Fi device you are adding to your Wi-Fi network does not have a PIN associated with it: a. Select WPS button method. b. Click Connect. c. Within 2 minutes, press the WPS button on the wireless device you want to connect. Your mobile hotspot and the wireless device will communicate and establish the connection. • If the Wi-Fi device you are adding to your Wi-Fi network has a PIN associated with it: a. Select WPS PIN method. b.
Use Your Mobile Hotspot 3. Click the alert or message subject line to view the entire alert / message. To delete messages, select the box beside the message and click Delete selected. Alerts are deleted automatically when the device status changes. Note: By default, you receive an audio alert when the mobile hotspot receives an alert. For more information on Audio alerts, see Set Audio Alerts on page 30.) Use the GPS Feature 1. On to the homepage, log in as Administrator. 2. Click the GPS icon ( ).
AirCard 763S Mobile Hotspot User Guide 3. Optional: Select the desired mapping service from the drop-down menu and click Save. 4. Select the desired option: · Get GPS Location (One-time satellite fix) · Start GPS Tracking (Continuous tracking) A new window with an animated GPS satellite opens to indicate that the mobile hotspot is attempting to get a GPS fix.
Use Your Mobile Hotspot 3. In the drop-down list beside Standby Timer on Battery, select the desired time. (The shorter the time, the longer the battery life.) The Standby Timer sets the length of time the mobile hotspot remains active when no devices are connected to the Wi-Fi network. 4.
AirCard 763S Mobile Hotspot User Guide 4. Set the desired options. For example, you can: · Turn the Power LED and LCD backlight off. · Set the time after which the LCD backlight turns off. (The shorter the time, the longer the battery life.) · Set the LCD backlight settings to DIM. 5. Click Save. For more details, see Set Display Options on page 42. Set Audio Alerts You can configure your mobile hotspot to sound an audio alert (beep) when the status changes.
Use Your Mobile Hotspot 4. Select the desired options. 5. Click Save. Change Device Security Settings To change security settings such as Admin Password, SSID, Wi-Fi encryption, and Wi-Fi Passphrase: 1. On to the homepage, click the Device Security icon ( ). 2. Change the desired options. · Admin Password: Length 5 – 31 characters · Wi-Fi passphrase: Length 5 – 31 characters · By default, the Network name and Wi-Fi Passphrase are shown on the LCD screen.
AirCard 763S Mobile Hotspot User Guide boxes beside Wi-Fi Passphrase visible on device and Show SSID on device. The Wi-Fi encryption options are: · WPA2 Personal AES — Strong security supported by newer Wi-Fi devices (default) · WPA/WPA2 Personal — Strong security supported by most Wi-Fi devices (Use this if you want to connect Wi-Fi devices that do not support WPA2 Personal AES.) · None — Not recommended. Anyone can access your Wi-Fi network without a password and you are responsible for charges incurred.
Use Your Mobile Hotspot 4. Click Save to File. The file is saved in your Downloads folder as a text file. Contact Rogers Click the My Account icon ( ) on the homepage to go to the Rogers Web site. Use the microSD Card to Share Files over Wi-Fi Your mobile hotspot is equipped with a microSD reader. You can use this feature to share music, photos, data files, etc. over your Wi-Fi network or in tethered mode. The mobile hotspot supports microSD cards with up to 32 GB capacity. Before you Begin 1.
AirCard 763S Mobile Hotspot User Guide 3. Replace the back cover. 4. On the homepage, click the microSD icon ( ). 5. Choose the File Sharing option: · Network — For sharing files over your Wi-Fi network · USB Tethered — For sharing files using the USB cable to connect the mobile hotspot to the computer. 6. Optional — If you select Network, you have the option of adding a password that users must enter before viewing your files.1 To enable the password option: a.
Use Your Mobile Hotspot Share or Access Files over Wi-Fi If you want to upload, as well as view and download shared files, see View, upload and download files on page 35. If you only want to view and download files, see View and download only on page 36. View, upload and download files To upload files over Wi-Fi, you need to map a network drive. The method used to map a network drive depends on your computer's operating system. Windows 7 1. Go to Computer. 2. Click Map network drive on the toolbar. 3.
AirCard 763S Mobile Hotspot User Guide 4. Click Connect. If you are asked for a user name and password, leave the user name blank, and enter a password (if password-protection has been set up), and click OK. Otherwise, leave the password blank and click Cancel. 5. Drag and drop (or copy and paste) files to the rogers.hotspot shared drive that appears in Finder.
Use Your Mobile Hotspot Recharge the Battery The battery comes partially charged. You can recharge the battery from a wall socket or from the USB port on your computer. To recharge the battery from a wall socket (fastest option): 1. Attach one end of the micro USB cable to the mobile hotspot and attach the other end to the AC adapter. 2. Plug the AC adapter into a wall socket. An animated battery icon on the LCD screen indicates that the battery is charging.
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3 3: Advanced Settings This chapter provides information on how to change advanced settings. The advanced settings enable you to configure various aspects of the device such as Wi-Fi settings, WAN settings, router settings, etc. Show Help for Advanced Settings The Advanced Settings section of the homepage comes with built-in context-sensitive online help to assist you in configuring the mobile hotspot. By default, online help appears when you mouse-over a field in the Advanced Settings windows.
AirCard 763S Mobile Hotspot User Guide 3. Click Save. Do not Automatically Install Driver for USB Tethering By default, a host driver is installed the first time you connect your mobile hotspot to the computer via the USB cable. This driver enables the mobile hotspot to connect to the Internet when it is tethered to a USB port on the computer via the USB cable instead of using the Wi-Fi network.
Advanced Settings 3. Click Save. Export / Import Router Options You can export and import hotspot (router) settings. This is useful if you have more than one device and you want the same settings on both, or to save your settings before doing a factory reset or changing the settings. To export router settings: 1. On the Device > Basic tab, beside Export Router Settings, click Export. 2. Save the file to the desired location. By default, the file (export.cfg) is saved to your Downloads folder.
AirCard 763S Mobile Hotspot User Guide 2. On the Device > Basic tab, beside Import Router Settings, type the path or use the Browse button to navigate to the file you want to import. (By default, router setting files are saved to your Downloads folder.) 3. Click Open, and then click OK to confirm restart. Set Display Options You can use the display options to customize the mobile hotspot display and to conserve battery power. To set the display options: 1.
Advanced Settings 3. Click Save. Lock or Unlock Device Keys You can lock the device keys and buttons so you do not accidently select an option you did not intend. To enable the lock / unlock keys feature: 1. On to the homepage, click the Advanced Settings icon ( ). 2. Go to Device > Display tab. 3. Under Key Lock Settings, select On.
AirCard 763S Mobile Hotspot User Guide 4. Click Save. Once this feature is enabled, click Key Lock Now to lock the device keys, or press and hold the Navigation key for 3 seconds to lock / unlock the keys. View WAN Information To view network information, such as the active network, connection status, signal strength, etc.: 1. On to the homepage, click the Advanced Settings icon ( ). 2. Click the WAN tab. Set Connection Preferences To set the connection preferences: 1.
Advanced Settings 3. Select the desired options. You can use the manual network selection mode to select a mobile network other than your service provider’s when roaming. When a network is manually selected, the device does not automatically connect to your service provider’s mobile network when you re-enter your service provider’s coverage area. In this case, go to the homepage and reset this option to use your service provider’s mobile network. We recommend that you leave it set to “Auto”. 4. Click Save.
AirCard 763S Mobile Hotspot User Guide 4. Enter your PIN and click Submit. You are allowed 5 attempts to enter the correct PIN. If you run out of available attempts the PIN will be locked. If this happens, contact your service provider to receive a PUK number to unlock the PIN. View Wi-Fi Status and List of Connected Devices To view Wi-Fi status and a list of connected devices: 1. On to the homepage, click the Advanced Settings icon ( ). 2. Go to Wi-Fi > Status. 3.
Advanced Settings 3. Select the desired options. · SSID Broadcast — If you select Enable, your SSID (network name) will be broadcast to everyone nearby. (Select Disable to not broadcast the SSID.) · Max Wi-Fi users — From the drop-down menu, select the number of users (devices) you want to allow to connect to your Wi-Fi network, up to a maximum of 10. · RTS Threshold — The smallest packet size (in bytes) used by the Request to Send/Clear to Send handshaking protocol. The recommended value is 2347.
AirCard 763S Mobile Hotspot User Guide 3. Select the desired options and click Save. The options available depend on the Wi-Fi rate. If you want to choose a Wi-Fi encryption other than WPA2 Personal AES or WPA / WPA2 Personal: 1. Change the Basic Rate to 802.11b/g compatibility. 2. Select the desired encryption options. Mouse-over the options for more information. (Be sure you have the Help set to Show. See Show Help for Advanced Settings on page 39.
Advanced Settings 3. In the drop-down menu, select Block all in list. 4. Either: · Enter the MAC address of the device and click Add, or · Click List of connected devices and select the box beside the device in the Block column. 5. Click Save. To unblock a device so it can connect to your Wi-Fi network: 1. Click List of connected devices. 2. Clear the box beside the device in the Block column. 3. Click Save.
AirCard 763S Mobile Hotspot User Guide 3. Select Enabled beside Port Forwarding. Incoming traffic is forwarded to specific ports and devices on your network (using their local IP addresses). Note: Port forwarding creates a security risk. When not required, port forwarding should be disabled. 4. Enter the Port Forwarding information and click Save. Enable Port Filtering Port filtering enables you to select which applications (for example, http, ftp, email servers) can access the Internet.
Advanced Settings · White List —To select applications allowed to access the Internet Note: Only one list at a time can be active, either a Black List or a White List. 4. Once you have selected the desired applications, click Save. Enable VPN Passthrough If you want to connect to a corporate network using a VPN, you first need to enable VPN connections (passthrough). To enable VPN passthrough: 1. On to the homepage, click the Advanced Settings icon ( ). 2. Go to Router > LAN. 3.
AirCard 763S Mobile Hotspot User Guide 3. Select Enable. 4. In the Designated IP Address field, enter the IP address of the computer you want to have in the DMZ. For tips on finding a computer’s IP address, see How do I find my computer’s IP address? on page 57. 5. Click Save. Enable Universal Plug and Play Universal Plug and Play (UPnP) is a set of protocols that enables seamless communication between UPnP devices on the network.
Advanced Settings 3. Select Enable. 4. Click Save. Set Router LAN Options To set the router LAN options: 1. On to the homepage, click the Advanced Settings icon ( ). 2. Go to Router > LAN. 3. Enter the desired information. If the DHCP Server is enabled, it automatically assigns an IP address to each device on the network and manages their configuration information. The DNS Mode setting specifies how the DNS servers are obtained.
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4 4: Frequently Asked Questions This chapter provides answers to questions you may have about your mobile hotspot. (Also see Troubleshooting on page 59.) What do I do if I forget my Wi-Fi Passphrase or Admin Password? The Wi-Fi Passphrase appears on the LCD, unless you have configured it not to show. The default Admin Password (swiadmin) is printed on a label under the battery. If you have changed either of these and then forgotten them: 1. Reset the device to the factory settings.
AirCard 763S Mobile Hotspot User Guide How do I turn the mobile hotspot off? Press and hold the Power key for a few seconds, or click the Power off button on the homepage. How do I find out how many users are connected to my mobile hotspot network? The number beside the Wi-Fi icon ( ) on the mobile hotspot LCD shows the number of users (or devices) connected to your Wi-Fi network.
Frequently Asked Questions How do I find my computer’s IP address? The steps for finding your computer’s IP address depend on the operating system. Windows 1. Open the command prompt window. a. Click Start > Run. b. Type cmd or command and click OK. 2. At the command prompt, type ipconfig and press Enter. 3. Write down the IP address for the entry that relates to the wireless network connection. (The IP address may be listed under “IPv4 Address” or something similar.) Mac OS X 1.
AirCard 763S Mobile Hotspot User Guide Linux Refer to the user documentation for the Linux distribution. Other operating systems Refer to the user documentation for your operating system or computer.
5 5: Troubleshooting This chapter provides suggestions for troubleshooting problems that may arise when using your mobile hotspot. The mobile hotspot network name does not appear in the list of networks. Refresh the list of networks. 1. Ensure that the Wi-Fi setting on your laptop (or other device) is turned on. 2. Ensure that Wi-Fi is enabled on the mobile hotspot. The Wi-Fi 0 icon on the LCD should have a “0” beside it (not an x ). “x” If you need to enable Wi-Fi on the mobile hotspot: 1.
AirCard 763S Mobile Hotspot User Guide b. Launch your browser and go to the homepage. c. Click the Wi-Fi users icon ( ). d. Under Enable Wi-Fi, select On. e. Click Save. Unable to connect to the Internet in Tethered mode If you are unable to connect to the Internet when the mobile hotspot is connected to the computer using the USB cable, it may be because the device driver is not installed.
Troubleshooting Reset the Mobile Hotspot You can reset the Mobile hotspot to the factory setting on the device or on the homepage. This is useful if you have lost your Wi-Fi Passphrase. To reset the mobile hotspot on the device: 1. Press and hold the WPS button and Power key for 5 seconds. Power key WPS button 2. Reconnect Wi-Fi devices. To reset the mobile hotspot on the homepage: 1. On to the homepage, click the About Your Mobile Hotspot icon ( ). 2. Click Reset Device to Factory Defaults. 3.
AirCard 763S Mobile Hotspot User Guide Alerts SIM not installed Ensure that the SIM card is installed correctly. See Insert the SIM Card on page 16. SIM Error — Check SIM Ensure that the SIM card inserted in your mobile hotspot is from your service provider. If there is still a problem, contact your service provider. (The SIM may be damaged and need replacing.) SIM Locked 1. Contact your service provider for the PIN to unlock the SIM. 2. Go to the homepage. (See Homepage on page 18.) 3.
Troubleshooting Connection Alerts If you receive any of the following connection alerts, contact your service provider.
AirCard 763S Mobile Hotspot User Guide Table 5-1: Connection alerts (Continued) 64 Alert Description 101 Message not compatible with the protocol state 111 Protocol error, unspecified 256 Invalid Connection ID 257 Invalid NSAPI 258 Invalid PRI NSAPI 259 Invalid Field 260 SNDCP Failure 261 RAB Setup Failure 262 No GPRS Context 263 PDP Establish Max Timeout 264 PDP Activate Max Timeout 265 PDP Modify Max Timeout 266 PDP Inactivate Max Timeout 267 PDP Lower layer Error 268 PDP
6 6: Specifications Mechanical Specifications Weight 108 g (3.8 oz.) Length 97.4 mm (3.8 in.) Width 57.1 mm (2.25 in.) Thickness 15.7 mm (0.6 in.
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7 7: Regulatory and Safety Information Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (that is, have errors), or be totally lost.
AirCard 763S Mobile Hotspot User Guide Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, legal action, or both. Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. The mobile hotspot may be used normally at this time. • While operating a vehicle The driver or operator of any vehicle should not use a wireless data device while in control of a vehicle.
Regulatory and Safety Information If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Increase the separation between the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/TV technician
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Index A I accessories included, 15 purchasing optional accessories, 15 add a wireless device, 25 Admin Password, 19 Admin Password, forgot, 55 AirCard Watcher App, 18 alerts, 26, 30 audio, mute / enable, 13 auto connect options, 21 icons on the LCD screen, 14 IP address, finding, 57 K keys description, 12 lock / unlock, 12, 43 L B battery, 28 inserting, 16 recharging, 37 battery life, 55 black list, 48, 50 block users, 24 buttons, description, 12 C connect / disconnect button, 55 connect to Internet,
AirCard 763S Mobile Hotspot User Guide security, change settings, 31 share files over Wi-Fi, 33 SIM card, inserting, 16 SIM security, enable, 45 specifications, 65 V T WAN information, view, 44 white list, 49, 51 Wi-Fi network options, 46 Wi-Fi Passphrase, 19 Wi-Fi Passphrase, forgot, 55 Wi-Fi radio is disabled, 59 Wi-Fi range, 28 Wi-Fi security options, 47 Wi-Fi status, view, 46 Wi-Fi, enable/disable, 23 Windows Vista, unable to connect to mobile hotspot, 60 WPS, 25 tethered mode first time you use it
