AirCard 402 Modem with User Guide (Windows) 2131145 Rev 1.
AirCard 402 Modem - User Guide Important Notice Safety and Hazards Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
Preface Limitation of Liability The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless.
AirCard 402 Modem - User Guide Trademarks AirCard and “Heart of the Wireless Machine” are registered trademarks of Sierra Wireless. Watcher is a trademark of Sierra Wireless, registered in the European Community. Sierra Wireless, the Sierra Wireless logo, TRU‐Install, TRU‐Locate, and the red wave design are trademarks of Sierra Wireless. Windows® is a registered trademark of Microsoft Corporation. PC Card and ExpressCard are trademarks of PCMCIA.
Table of Contents Introducing the AirCard 402 modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Wireless modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . TRU-Install . . . . . . . . . . . . . . .
AirCard 402 Modem - User Guide Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Account configuration procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Manual activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Watcher Basics . . . . . .
Contents Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Document 2131145. Rev 1.0 Feb.
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1: Introducing the AirCard 402 modem • • • • • Welcome Feature summary Package contents System components Care and maintenance of your modem 1 Note: This document applies to you, only if your wireless card is the AirCard 402 modem from Sierra Wireless. Welcome The Sierra Wireless AirCard 402 modem is a dual‐band wireless ExpressCard/PC Card modem for cellular and PCS networks, and the GPS frequency band.
AirCard 402 Modem - User Guide Feature summary Note: For step-by-step instructions to access features of the modem, consult the online help available with the Watcher® software (page 34). The ExpressCard/PC Card is designed to provide a wide range of capabilities using CDMA network technology. Implemen‐ tation of these features depends on the particular service provider and account features you have chosen.
Introducing the AirCard 402 modem Your modem requires an unobstructed view of GPS satellites (in the sky), and, like any other GPS device, might not perform well within forested areas or near tall buildings. Depending on your account, you may be charged for each position fix or after you have performed a certain number of fixes. For details, contact your service provider.
AirCard 402 Modem - User Guide • Circuit switched (dial‐up) data, using the earlier CDMA IS‐95 specification, supports data connections to any dial‐ in service at rates up to 14.4 Kbps. • QNC (Quick Net Connect) provides a simplified way to dial into an Internet connection (using circuit switched data) where 3G (1xEV‐DO or 1X) high‐speed packet service is not available. • SMS (Short Message Service) allows you to send and receive short text messages using the modem.
Introducing the AirCard 402 modem Your host computing device Your notebook or desktop computer hosts the modem hardware and runs the communication software: your web browser or e‐mail application, and Watcher—the enabling software for the modem. You may also have other software on your computer that can be used wirelessly with the modem, such as: file transfer appli‐ cations (FTP), chat or instant messaging, a VPN (Virtual Private Network) client, client software for a corporate server application.
AirCard 402 Modem - User Guide CDMA service provider account Companies that operate CDMA networks and provide access to these networks are called service providers. To use the modem, you must have an account with a CDMA service provider. Note: You can use the Lock Modem feature to prevent others from using your account, should your modem be stolen. Each service provider has its own pricing options.
Introducing the AirCard 402 modem Care and maintenance of your modem As with any electronic device, the modem must be handled with care to ensure reliable operation. Follow these guidelines in using and storing the modem: Document 2131145. Rev 1.0 Feb.09 • Do not apply adhesive labels to the modem or card adapter. This may cause the modem or card adapter to become jammed inside the card slot. • The modem should fit easily into your ExpressCard/ PC Card slot.
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2: Getting Started • The AirCard 402 software • Account activation and configuration 2 Before you can begin using the modem, you must: 1. Insert the modem, to install the enabling software and drivers. 2. Activate an account and configure the modem to use your account (unless the modem has been pre‐activated). This section provides an overview of this process.
AirCard 402 Modem - User Guide Your service provider may need to know: • The billing information to use to collect payment for your network usage. • The ESN (Electronic Serial Number) or MEID (Mobile Equipment Identifier) assigned to your modem during the manufacturing process. (The ESN or MEID is printed on a label on the modem and can be displayed in the software.) This number is used to help authenticate your account when you connect for service.
3: Installation • System requirements • Installing the modem and software • Removing the modem • Attaching an external antenna 3 This chapter guides you through the steps necessary to install the modem on a notebook or desktop computer. The basic steps are: 1. Insert the modem into the ExpressCard/PC Card slot to install the modem drivers and software. 2. If the modem has not been pre‐activated, use the Activation Wizard to configure the modem (as described in “Activation” on page 25).
AirCard 402 Modem - User Guide To install Watcher and the modem drivers: Note: Do not forcefully insert the modem. This may damage the connector pins. 1. If your computer has a WiFi or Bluetooth adapter, turn it off. (For instructions, see the user guide or online Help of your computer). 2. If your computer has a PC Card slot, grip both sides of the card adapter and insert the modem and card adapter into your computer (modem label facing up); proceed to step 6 on page 21.
Installation Note: Do not forcefully insert the modem. This may damage the connector pins. 4. Holding the locking tab, use your other hand to free the modem from the card adapter. 5. Gripping both sides of the modem, insert it into your computer (modem label facing up). 6. If the TRU‐Install window is not displayed, in Windows Explorer browse to the entry (under My Computer), then browse to the Win folder and run Setup.
AirCard 402 Modem - User Guide 9. If the Open With... window appears, cancel the installation (your computer is missing some files required for the installation). Search for Instmsiw.exe (if you’re running Windows 2000) among the downloads at www.microsoft.com. Install the file on your computer, remove the modem from your computer, then rerun the installation. 10. If the Ikernel Application Error window appears: a) Cancel the installation. b) Download the file: http://support.installshield.
Installation Removing the modem To remove the modem: 1. Close Watcher if it is open. 2. If you’re running Windows 2000, click the Unplug or Eject Hardware icon in the system tray, and click the entry for NEC PCI to USB Open Host Controller or Standard Enhanced PCI to USB Host Controller. If a dialog box appears notifying you that it is safe to remove the device, click OK. 3. Use the ejector (located on your computer, next to the ExpressCard/PC Card slot) to remove the modem from the slot.
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4: Activation • Account configuration procedures 4 Account configuration procedures The final step to making the modem operational is configuring it to use your CDMA service provider account. The process of activation configures your modem with the required account parameters (phone number, username, password, and so on). If you purchased a pre‐activated modem, this step is not necessary. Once the application software and drivers are installed, the modem is ready for use.
AirCard 402 Modem - User Guide Note: If the window does not display “Activation successful”, retry the process. If the process continues to fail, use manual activation (below) or contact your service provider. At this point your modem is ready to use. Proceed to “Watcher Basics” on page 27. Manual activation Manual activation involves phoning your service provider, exchanging information, and entering your account infor‐ mation into the appropriate fields in the wizard.
5: Watcher Basics • Starting and closing Watcher • Components of the Watcher Window • Interpreting icons • GPS Monitor window • Online Help • Warranty • Troubleshooting 5 Watcher is the application that allows you to manage and monitor the connection between the modem and the CDMA network.
AirCard 402 Modem - User Guide The standard Windows control buttons in the upper right corner of the window are used to minimize or close Watcher. When minimized, Watcher does not appear as a taskbar button. Instead, an icon is shown in the system tray, usually at the right end of the taskbar. (See “Minimized icons” on page 32.
Watcher Basics Window controls • The Minimize button closes the Watcher window but leaves the application running. When Watcher is minimized, you can use the Watcher icon in the system tray to determine the modem status. (See “Minimized icons” on page 32.) This icon replaces a taskbar button for Watcher.
AirCard 402 Modem - User Guide Interpreting icons Watcher makes extensive use of icons to indicate status and events. The various icons are described in the following sections on the display areas of Watcher. Connection Status Area The Connection Status Area uses the icons shown in the following table. Table 5-1: Connection Status Area icons Icon Meaning Modem not detected.
Watcher Basics Table 5-1: Connection Status Area icons (continued) Icon Meaning The Roaming Status indicator shows whether you are roaming onto the network of a service provider other than your own. When the indicator is off (gray), you are within the local coverage area of your service provider. When the indicator is on (solid black), you are roaming. Your coverage area and account charges depend upon your service provider and the type of account you have. There may be surcharges for roaming service.
AirCard 402 Modem - User Guide Indicator area The Indicator area displays an icon that notifies you when you receive SMS messages, and an icon that reflects the GPS status (subject to feature availability; network operator dependent). Table 5-2: Indicator Area icons Icon Meaning The SMS message indicator shows whether you have unread messages. A blinking icon indicates that there are one or more urgent or important unread messages.
Watcher Basics Only one icon can be displayed at a time. The priority of icons, from highest to lowest, is: • No modem detected • SMS message(s) • Active or inactive connection. For example, if you have unread SMS messages, and then establish a data connection, the icon still displays as an unread SMS message. GPS Monitor window The GPS Monitor window reports GPS data from your modem.
AirCard 402 Modem - User Guide • GPS port — port used for GPS activity. • Updated — date/time that the GPS values were last acquired. The display format is based on your Control Panel settings in Windows.
Watcher Basics Troubleshooting The online help includes descriptions of most common error messages. Look in the table of contents under Troubleshooting. For help with other problems: • Consult the Sierra Wireless web site at www.sierrawireless.com, where you will find an extensive knowledge base that can be searched to address most problems. • Document 2131145. Rev 1.0 Feb.09 Contact your service provider.
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6: Technical Specifications • LED operation • Radio frequency and electrical specifications • Environmental specifications 6 This chapter describes the function of the LEDs, and provides technical product data for the modem. LED operation The modem has two LED lights. The LEDs operate as follows: Table 6-1: LED operation LED Document 2131145. Rev 1.0 Feb.09 State Indicates Off The modem has no power, or the LED has been disabled through the software.
AirCard 402 Modem - User Guide Table 6-1: LED operation (continued) LED State Indicates Amber, blinking The modem is searching for service. If this LED state persists: • Ensure the modem is properly connected to your computer. • If you are inside a building or near a structure that may be blocking the signal, change the position or location of your computer. • You may be able to improve the signal strength by attaching an external antenna (page 23).
Technical Specifications Table 6-2: Radio frequency and electrical specifications (continued) Current Maximum: 1300 A Typical data call current (talk mode): 350 mA (1X) 430 mA (1xEV-DO) Standby: 100 mA (1xEV-DO/IS2000 hybrid mode) Transmitter power 200 mW (+23 dBm) average Transmit PCS: 1850 to 1909.95 MHz Cellular: 824.04 to 848.97 MHz Receive PCS: 1930 to 1989.95 MHz Cellular: 869.04 to 893.97 MHz GPS: 1575.42 MHz Channel spacing 1.
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7: Regulatory Information • Important safety/ compliance information • Information pertaining to OEM customers 7 Important safety/compliance information The design of the AirCard 402 modem complies with U.S. Federal Communications Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S.
AirCard 402 Modem - User Guide mitter that has not been approved to operate in conjunction with this modem. Note: This modem must not be used in any unapproved configurations. For details, contact Sierra Wireless. Use of this device in any other configuration may exceed the FCC RF Exposure compliance limit. Note: If this modem is intended for use in any other portable device, you are respon‐ sible for separate approval to satisfy the SAR requirements of Part 2.1093 of FCC rules.
Regulatory Information Cet appareil numérique respecte les limites de bruits radioélec‐ triques applicables aux appareils numériques de Classe B prescrites dans la norme sur le matériel brouilleur: ʺAppareils Numériquesʺ, NMB‐003 édictée par le ministre des Communi‐ cations. If you have purchased this product under a United States Government contract, it shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions Regulations (DFARs) Section 252.
AirCard 402 Modem - User Guide Note: If this modem is intended for use in a portable device, you are responsible for separate approval to satisfy the SAR requirements of FCC Part 2.1093 and IC RSS-102.
Appendix A: Glossary 1X One Times Radio Transmission Technology (the ʺone timesʺ refers to the frequency spectrum). Supports Internet connections with data rates up to 153 Kbps. Actual speed depends on the network conditions. Compare to 1x‐EVDO. 1x-EVDO A high‐speed standard for cellular packet data communica‐ tions. A Rev. A supports Internet connections with data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network). Rev.
AirCard 402 Modem - User Guide FCC Federal Communications Commission—The U.S. federal agency that is responsible for interstate and foreign communi‐ cations. The FCC regulates commercial and private radio spectrum management, sets rates for communications services, determines standards for equipment, and controls broadcast licensing. Consult www.fcc.gov. firmware Software stored in ROM or EEPROM; essential programs that remain even when the system is turned off.
Glossary roaming SMS system tray TIA VPN Document 2131145. Rev 1.0 Feb.09 A cellular subscriber is in an area where service is obtained from a cellular service provider that is not the subscriber’s provider. Short message services—A feature that allows users of a wireless device on a wireless network to receive or transmit short electronic alphanumeric messages (up to 160 characters, depending on the service provider).
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Index Numerics 1X description, 11 icon, 30 LED ‐ coverage is detected, 38 1x‐EVDO description, 11 icon, 30 LED ‐ coverage is detected, 38 3G description, 11 connection status area, 30 contact information, 4 coverage description, 14 CSD (circuit switched data) description, 12 current location get, 34 map of, 34 D data A account configuration, 25 activation automated, 25 manual, 26 altitude, 33 always on top, 29 antenna, external, 23 approvals, 38 automated activation, 25 B circuit switched ‐ description
AirCard 402 Modem - User Guide full view description, 28 toggle button, 29 G GPS overview, 10 GPS Monitor window, 33 icon, 32 port number, GPS, 34 GPS Monitor window, 33 H hardware modem, removing, 23 hazards, 2 help, online, 34 help, troubleshooting, 35 HEPE (Horizontal Estimated Position Error), 33 high‐speed packet data, 11 Horizontal Estimated Position Error (HEPE), 33 humidity, 39 I icons connection status, 30 coverage, 30 GPS, 32 indicator area, 32 minimized, 32 roaming, 31 SMS messages, 32 system
Index regulatory information, 41 requirements, system, 19 roaming definition, 14 indicator, 31 S safety, 2 sales desk, 4 satellites being tracked, number of, 34 searching for service, 38 service indicator, 32 short text messaging See SMS.
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