Siemens Wireless Terminals July 1998 Siemens is a registered trademark of Siemens AC. Siemens Wireless Terminals is a division of Siemens Business Communication Systems Inc. RBRC is a trademark of the Rechargeable Battery Recycling Corporation. Information subject to change since Siemens reserves the right, without notice, to make changes in equipment design or components as progress in engineering or manufacturing methods warrant.
Table of Contents IMPORTANT SAFETY INSTRUCTIONS AND PRODUCT INFORMATION 1. INSTALLATION CONTENTS OF SYSTEM BOX STEPS FOR INSTALLATION QUICK START HOW TO REACH US 2. THE BASICS V 1 1 2 7 11 13 GENERAL INFORMATION DESK STATION CORDLESS HANDSET 14 16 22 3. MAKING, ANSWERING, AND TERMINATING CALLS 27 MAKING CALLS ANSWERING CALLS TERMINATING CALLS 4. MANAGING CALLS 27 22 35 HOLD TRANSFER CONFERENCE CALL BARGE IN 5. DIRECTORY AND CALL LOG 37 29 39 41 37 43 DIRECTORY CALL LOG 6.
APPENDIX C - PROGRAMMING WORKSHEETS 111 DESK STATION SETTINGS ANSWERING SYSTEM SETTINGS CORDLESS HANDSET SETTINGS INDEX 111 113 114 115
Important Safety Instructions and Product Information BEFORE USING YOUR TELEPHONE EQUIPMENT, BASIC SAFETY INSTRUCTIONS SHOULD ALWAYS BE FOLLOWED TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK AND INJURY TO PERSONS AND DAMAGE TO PROPERTY. 1. Read and understand all instructions. 2. Follow all warnings and instructions including those marked on the product. 3. Unplug this product from the wall telephone jack and power outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.
1 2. Avoid using telephone during an electrical storm. There may a remote risk of electrical shock from lightning. 13. Do not use the telephone to report a gas leak in the vicinity of the leak. 14. The antenna on the base of this telephone does not retract. To prevent injury, do not place the telephone where persons can step, trip or fall on the telephone. 15. Do not place metal objects on the antenna.
void the FCC authority to operate the equipment. Note: This telephone system complies with Part 68 of the FCC rules. On the bottom of the base station is a label that contains, among other information, the FCC Registration Number, Ringer Equivalence number (REN and the Universal Service Order Code (USOC), which is RJ-1 1 C, for this equipment. You must, upon request, provide this information to your telephone company.
Safety Instructions and Product Information receipt. Our obligation under this warranty is limited to repair or replacement (at our option) of the product or any part(s) which are defective provided that the product is returned to the original place of purchase or an authorized service location during the warranty period. Products returned must be accompanied by a copy of the purchase receipt. In the absence of a purchase receipt, the warranty period shall be one (1) year from the date of manufacture.
Chapter 1 Installation Desk Station Desk Station's Handset AC Power Cord System Box's • Accessory Kit: e • Coiled Handset Cord Telephone Line Cord Y Telephone Line Cord Documentatione • package: System User Manual/ Gigaset 2420 Quick Reference Guide for the Gigaset 2400HS • Quick Reference Guide for the Gigaset 2420DS Cordless Handset • Cordless Handset (Gigaset 2400H5) Box: Cordless e Charger Cradle (Gigaset 2400CG( Handset's • Warning about Proper Battery Use Charger Cradle • User Guide for the Gig
These appliances may cause electrical interference. For more information on appropriate locations, see the Important Safety Instructions section of this manual. Your desk station must be placed on a hard, flat surface and connected to both a phone wall jack and an AC power outlet. Use within a temperature range of 32 to 120 F. Locate the desk station's AC power cord. Plug the power supply into a functional 120 vat electrical outlet. The outlet should not be controlled by a wail switch. 3. 3.
telephone jack on the bottom of the desk station labeled Lines 1 & 2 in the illustration on page 2. b. Snap the other ends of the Y telephone line cord into the wall jacks. Note: You may need to purchase additional supplies for other configurations. 5. Thread the long straight section of the coiled handset core into Cord Channel 4 and snap the plug into the desk station. 6. Snap the other end of the coiled handset cord into the desk station's handset (receiver). 7.
7. 8. capacity decreases over time, shouldn't we recommend several discharge/charge cycles to rejuvenate them? JIM McDermott The charger cradle has a separate battery charger compartment in the back. You can purchase two spare AA rechargeable NiCd batteries and store them in the charger compartment. Do not put nonrechargeable batteries in the spare compartment. When you replace the cordless handset's batteries 'with the spare batteries, replace both batteries.
cordless handset to a desk station. You can register up to eight cordless handsets to one desk station and register a cordless handset with two different desk stations. Under normal circumstances, you only register once. Page 8 Chapter • installation 2. Bring the charged and powered-up handset to the desk station. Registration and deregistration can be done at a distance, but it is much better to do them when you are sure that the handset is not out of range.
nistakes. Press OK 12. When the cordless handset finds the desk station, scroll to the number you wish to assign to the cordless handset. Numbers already being used are not displayed. Press OK. 13 A suocessfuI registration is acKnowledged in both the desk station's and the handset's display. 14 If you customize the Gigaset 2420 system, record your changes using Appendix C Programming Worksheets Note: Do not stick foreign objects into any of the holes on the desk station or cordless handset.
Chapter 2 The Basics This chapter will familiarize you with your new phone system. It covers the following topics: General Information Terminology used in this Manual System Capabilities System Requirements Audible Signals Desk Station Keys and the Display Area Understanding Displays How Menus Work Speakerphone and Headset Mobile Handset Keys and Display Area Understanding Displays How Menus Work Using a Headset Special Features Chapter 2 .
desk station. System Capabilities Your phone system can handle up to two external phone lines and one intercom phone line. Each desk station can support up to eight cordless handsets. Each handset can be registered with two desk stations. A cordless handset can handle two calls at a time. The desk station can handle three calls simultaneously. This means the system as a whole can handle five callers at one time. The cordless handset must stay within 200 feet of the desk station.
back< Moves to previous menu option Backspace key during text entry >fwd Moves to next menu option Enters a space or moves to next letter during text entry delete Deletes a Call Log or Directory entry Deletes Answering System voice message Chapter 2.
Line 1, Line 2, And Intercom Key OFF Line Available ON Line in Use Fast Wink Incoming Call Flash Call on Hold Slow Wink Barge-In Possible Speaker/Mute Key OFF Speakerphone Off ON Speakerphone On Fast Wink Speakerphone Muted Flash Handset Microphone Muted See Chapter 6 Answering System for information about tne MAIL and MSG's keys. See Chapter 5 Directory and Ca/I Log for information about the CALLERS key.
Note: Throughout this manual, you will be asked to "press MENU" and "scroll to a particular screen." This really means "press the MENU key" and "scroll to a particular screen using the FWD and BACK keys unless otherwise noted." The same principle applies to other references to keys. 3. A blinking cursor shows which character can be edited. The text in the second line of the display will also show which option you are adjusting. Press FWD or BACK to the desired character position.
Adjusting the Volume Adjust the listening volume on the desk station's headset, speakerphone, or the corded handset during a call or while listening to a dial tone by pressing the "A" or" v" volume keys. Your choices can range from 0 (low) to 9 (high). Press the" A" or "v" volume keys to the desired setting. This setting persists for the speakerphone and headset, but it is only a temporary adjustment on the corded handset.
How Menus Work The soft keys directly underneath the cordless handset's display are defined by the text immediately above them. Pressing up arrow and down arrow moves the list of menu options. Pressing the soft key under , the MENU key or a dashed line (--- -) moves the menu to the previous level. A dashed line indicates the end of a menu list. In this manual, the names of displays will be in quotation marks.
Room Monitor You can use one or more cordless handsets to alert you when a specific level of noise occurs within the handset's hearing" range. For instance, you can use a cordless handset to monitor activities in another part of the building. The handset will not ring or generate other tones if there is an incoming call; but, if the noise in the room being monitored is loud enough, the Room Monitor handset will call you. In order to set the following features, press MENU on the cordless handset.
Chapter 3 Making, Answering, and Terminating Calls Making Calls An external" line is one that a phone company provides. An "internal" line is an intercom line. When you are on an intercom line, you are talking to a cordless handset or the desk station like you would on a walkie talkie. The phone company is not providing the connection. HOW MANY CALLS CAN THE SYSTEM HANDLE AT ONCE? Making Calls at the Desk Station You can begin using the desk station as soon as it is properly installed.
The REDIAL key allows you to automatically dial the last external number dialed from the desk station. Initiate a dial tone then press the REDIAL key or simply press the REDIAL key. If you disabled Automatic Line Seizure, pressing the REDIAL key will allow you to use the BACK key to edit the number before placing the call. Press a line key after you finish editing to automatically dial the number. Press the REL or MENU key to stop editing without dialing.
number. The name of the cordless handset or desk station you are dialing appears as soon as the number starts ringing. • Dialing 0 calls the active desk station. • Pressing the BASE soft key, also calls the active desk station, but the desk station will not ring. The speakerphone activates for a two-way conversation. This feature is called Voice Call. • The dialing number of each cordless handset a the number you assign when registering that handset to a desk station.
Chapter 3 . Making, Answering, and Terminating Calls 31 the "Dial Number" option. Press OK again to dial the number. Dialing from the Directory and Call Log For information about dialing from the Directory or Call Log, see Chapter 5 Directory and Call Log. Answering Calls Desk Station Answer a call at the desk station by pressing the flashing line or INT key, picking up the corded handset, or pressing the unlit SPEAKER/MUTE key.
• ignore the incoming call and let the answering system or one of the other system users answer it. You will not be able to listen to a message being left on your answering system while you are actively engaged in a conversation on another line. Call Waiting Call Waiting is a service provided by the telephone company. If you subscribe to Call Waiting and an external call comes into an active line, a special call waiting tone sounds.
Desk Station Line keys flash for each call, but the display shows only caller information for the last call. Press a line key to pick a specific call or press the SPEAKER/MUTE key or pick up the corded handset to answer the last call. The display updates to reflect the information of the current active line.
Chapter 4 Managing Calls This chapter explains how to manage calls from both the desk station and the cordless handsets. Calls can be placed on hold, transferred, or added to a conference. Hold The Hold feature enables you to place an active call on hold by pressing the HOLD key. Using the Hold Feature on the Desk Station and the Cordless Handset 1. To place a call on hold.. • • 2. On the desk station - press the HOLD key, or press any other available line key.
internal line. 3. 4. You can now toggle between the two parties. • On the desk station - press the flashing line key to toggle between the two parties. This will place the active party on hold and the current party active. • On the cordless handset - press the Toggle key to toggle between the two parties. To end the consultation, hang up the active call by pressing the REL key on the desk station or Release key on the cordless handset then retrieve the call on hold.
5. To remove the last party from the conference, press CONF key if you are at the desk station or the EndConf key if you are using a cordless handset. Note: The party that was called last is dropped from the conference and conversation continues with the original caller. 6. To connect the two parties in the conference without including yourself .n the call, press the REL key if you are at the desk station or the END key if you are using a cordless handset.
Chapter 5 Directory and Call Log This chapter describes the Directory and Call Log features of your telephone system. It also provides information on how to use these features. The Directory feature allows you to store frequently used phone numbers in a telephone book format. The directories for the desk station and each cordless handset are unique. On the cordless handset, a directory can also be sent from one cordless handset to another.
• save a number from redial or from the call log entry into the directory • delete the entire directory • view remaining memory in the Directory. Dialing a Number from the Directory To dial a number from the Directory: 1. 2. Access the Directory menu. Scroll through the list of entries using the FWD or BACK key. Press SELECT when the desired entry is displayed. At the prompt "Dial Number?" press the SELECT key. The system will automatically dial the number for you.
Table 1 Key Presses Key 1 2 3 4 5 6 7 8 9 0 * # 1st Space a d g j m p t w 0 Shift # 2nd 1 b e h k n q u x * 3rd 4th c f i l o r v y . / 2 3 4 5 6 s 8 z , ( 5th 6th 7th 8th J R P T > L H Z 7 d 9 : ) \ ^ É j f ' & ? @ ⊇ 9th 10th ! ⊄ Saving a Number from Redial or Call Log into the Directory You can save a redialed number or a number from the call log entry into the directory. To save the redial number: 1. Press the DIR key to access the Directory. 2.
2. Select the entry you want to delete then press the FWD key until you see the Delete Entry option displays. Press SELECT to remove the entry. Or, you can also delete an entry by pressing the DELETE key while the entry is displayed. Deleting the Directory To delete ail entries in the directory: 1. 2. 3. 4. Access the Directory menu. You will see the first entry in the directory list on your display. Press SELECT then press FWD until you see "Delete Directory" on your screen. Press SELECT.
Chapter 5 e Directory and Call Log • 49 send the list of entries in the directory from one cordless handset to another cordless handset • view remaining memory in the directory. Creating a New Entry in the Directory To create a new entry in the directory 1. Access the Directory menu. Select the Next Entry option on your screen. 2. Enter a name for the entry The name can be from 1 to 16 characters in length Press the > key when you have finished entering the name.
receiving cordless handset are added to its existing directory. Note: You cannot send a directory list from a cordless handset to a desk station or from a desk station to a cordless handset. 1. Access the Directory menu. Select the Send Directory option on your screen. 2. You will be prompted to enter the intercom number of the receiving handset. Checking Memory in the Directory To display the amount of available memory in the directory 1. Access the Directory menu. 2.
3. Edit the entry using the same guidelines as described in Creating a New Entry in the Directory Deleting an Entry in the Directory To delete an existing entry in the directory 1. Access the directory list Scroll through the list and press OK to select your entry. 2. Select the Delete Entry option from the screen by pressing OK. You will see the message "Entry Deleted" on your screen Sending an Entry in the Directory To send an entry in the directory of one cordless handset to another cordless handset.
You can access the Call Log by pressing the CALLERS key 00. the desk station. When you press this key, your display changes to show the first entry in the Call Log list. You can scroll through the list using the FWD or BACK key.
The Caller ID name and number are displayed in the Directory editor. Edit and save the entry as described in Creating a New Entry in the Directory. Deleting an Entry in the Call Log To delete an entry in the Call Log: 2. Access Call Log. Scroll through the list to select your entry. Select the Delete Entry option from the menu. Note: You may also delete an entry by pressing the DELETE key while the entry is displayed. Deleting the Entire Call Log To delete all entries in the Call Log: 1.
Example1 Example2 In example 1, the first line of the display shows the line number followed by the date and time of the call. The second line of the display shows the caller's name and the number of times called. The third line of the display shows the phone number and the answered (A), called back (C), and voice message )M) indications. The letter 'A specifies that the call was answered. The letter 'C' specifies that the call was returned.
Chapter 6 Answering System This chapter describes the many features of the built-in Answering System. It also provides information on how to use the basic features and how to access the Answering System remotely. The Answering System enables you to record and assign announcements, play and delete messages.
• Announcement 2 - this is a general use announcement that can be assigned to any line. • Answer Only Announcement - this announcement is used when you do not want the caller to leave a message. It can be assigned to any line. • Blocked Call ID Announcement - this announcement is used when the caller has blocked the caller ID information. • Default Announcement - this announcement is the system default and cannot be changed. It can be assigned to any line.
Processing Messages Message status is indicated by the MSG~S key and by information on the display. The following table applies to the MSG~S key: Status Light Meaning Unlit ON there are no messages there are messages but no new messages Slow Flash there are new messages Fast Flash the Answering System is currently in use Flicker the Answering System memory is full When a caller's message is recorded, additional information is stored along with the message.
• DELETE- Deletes the current message and proceeds to the next message. Deleting Messages There are several methods for deleting messages. You can delete all old messages, all messages, or a specific message. Access the Answering System menu and select Process Messages. Select the Delete Messages option from the menu and then select which message to delete. Note: You can also delete a message during message playback by pressing the DELETE key.
2. Begin recording the call by pressing the SELECT key. Call Recording is stopped either by pressing the SELECT key or disconnecting from the external call. Call Recording can be restarted by pressing the BACK key. Note: A call that is being recorded cannot be put on hold. Using the Answering System from the Cordless Handset or an External Line The Answering System can be accessed remotely from a cordless handset and from an external line (a phone other than the desk station or the cordless handset).
• Pressing # to get help while in a playback or record mode causes the playback to pause or the recording to stop The help information is then played.
Chapter 7 Customizing Your System This chapter explains how you can adjust the Gigaset 2420 to suit your needs. Features are discussed in the order you will encounter them in the various menus. At the beginning of each section, we tell you how to scroll or maneuver to the menu being discussed. We do not repeat these directions for every feature. So, if you need help finding the correct display go back to the beginning of the section for guidance.
System Settings The System Settings branch of the Main Menu leads to another list of choices. It is covered later in this chapter. Date/Time Setting the Date and Time Is one of the first things you should do since it affects your answering system. See Chapter 2 The Basics for detailed directions. Language You can select a language by scrolling to the "Language" display and pressing SELECT, then scrolling to the desired language ( English, Espanol, or Francais ) and pressing SELECT.
1. Scroll to the "SpeedDial Key" display and press SELECT. 2. Press the desired SpeedDial key or the MAIL key if you are using it as a SpeedDial key rather than as a voice mail key. 3. To edit an existing number or enter a new number, scroll to the "Store SpeedDial Key" display and press SELECT. When entering a number or to override an existing number, use the BACK key. Press SELECT when finished. Note: Enter an internal call number by pressing the INT key then the cordless handset's number.
3. You can enter, edit, or clear a name. If you want to enter a new name or edit an existing name scroll to the "Enter/Edit Name" display and press SELECT. Enter the new name using keypad and the BACK key as a backspace key. Names cannot be longer than 16 characters. Press SELECT. See Chapter 5 Directory and Call Log for more information about text entry. If you want to clear the name, scroll to the "Clear Name" display and press SELECT. This resets the phone's name to its generic name.
Call Barge In On The Call Barge In feature allows you to interrupt an active call of a non-Gigaset 2420 phone on a shared line. Call Barge In is possible only at the desk station. The desk station and cordless handsets can share a line with non-system phones, but calls on the shared line can be interrupted by the non-system phones. You can prevent the desk station from interrupting non-system phone calls by setting the Call Barge In feature.
Line Seizure Time Short You can choose which lines your system phones access by setting Automatic Line Seizure which will be discussed later in this chapter. The Line Seizure Time Short option controls the amount of time the Gigaset 2420 system pauses after seizing a line. To set the length of the post-seizure pause, scroll to the "Line Seizure Time Short" display. Adjust the setting by pressing SELECT (Qn for short, Qff for long).
To set Automatic Line Seizure preferences: 1. Scroll to the "Automatic Line Seizure" display and press SELECT. Scroll to the desired phone and press SELECT. 2. Scroll to the desired option and press SELECT. There are five options. • Both Prefer Line 1 means that when you initiate a dial tone, the Gigaset 2420 system will check for Line 1 availability first. If Line 1 is busy, the system will seize Line 2, if available.
MENU key to back out of toe menu without changing the settings. Caller ID/Call Log Caller ID is a subscription service that supplies incoming caller identification information. It is provided by the telephone company and must be purchased. Your phone generates a Caller ID record for every incoming external call. If no Caller ID information is available from the telephone company, the name or number will not be provided to you as part of the information in the Call Log entry.
If you have Caller ID, you can define one local area code and up to three extra area codes. These extra area codes are used in large cities where local calls use multiple area codes. This option saves you the trouble of having to enter the area codes when calling back from the Call Log. To specify the area codes in Call Log: 1. From the Caller ID/Call Log menu, scroll to "Area Codes" on your screen and press SELECT. 2.
"hearing" range. Room monitor is discussed in detail in Chapter 2 The Basics. Mobile Settings The options in Mobile Settings allow you to adjust the way information is presented: the volume, display contrast, what tones you will hear, etc. You can also decide to answer calls by a simply removing the cordless handset from the charger cradle, reset your handset to the factory defaults, or change the language.
Some of these features can only be enabled or disabled A checkmark next to a feature means that the feature is enabled or on Press MENU or ⇑ to back out of the menu without changing the setting Set Search The Set Search option can force a cordless handset to prefer one desk station over the other, even if the signal is not as strong. Adjust this option only if you have more than one desk station in your Gigaset 2420 system 1 2.
1. Bring the charged and powered-up handset to the desk station. 2. Highlight the desired desk station and press OK 2. Highlight "Deregister" and press OK 4. Press OK. A confirmation tone assures you that deregistration is complete. Local Settings Local Settings is the largest sub-menu in Mobile Settings. You can customize your display or audio signals, decide to answer calls by removing the cordless handset from the charger cradle, reset your handset to the factory defaults, or change the language.
handset from its charger cradle. If you want to require that the TALK key be pressed when answering a call, you must disable the Auto Call Accept option. To enable/disable Auto Call Accept, highlight "Auto Call Accept" and press OK Change PIN Each desk station and cordless handset has its own PIN personal identification number) which protects system configurations and personal information on that phone To change the cordless handset's PIN 1. Highlight "Change PIN" and press OK 2.
Appendix B Troubleshooting This section presents some simple procedures that may help you correct problems with your Gigaset 2420 telephone system. If you still need assistance with your telephone system after reading this section, call (888) 777-0211 or for TDD access call (888) 777-0209. Problems with the Gigaset 2420 Desk Station The phone is dead. • Verify that there is power at the electrical wall outlet where the power supply is connected.
• The corded handset may be defective. Replace tne handset. There is no audible ringing signal but the status lights behave as ii there is an incoming call. Verify that the ringer volume is not set to MUTE. The display is blank. The power supply may be defective. Replace the power supply. The telephone will not ring. The line cord may be defective. Replace the line cord. There is a problem with one of the two lines. There is dial tone on only one line. Calls are being received on only one line.
Appendix B e Troubleshooting 107 Problems with the Gigaset 2420 Cordless Handset The handset is dead. There is no dial tone. The display is blank. No buttons operate. • The battery pack on the handset is completely drained. Make sure that the battery in the handset is fully charged. • There is no power to the desk station. Verify that the power supply to the desk station is plugged into a functioning electrical outlet.
Your telephone system supports display messages in English, Spanish, or French. Verify that the appropriate language has been selected. For information on how to change the language setting, see Chapter 7 Customizing Your System. Cannot make outgoing calls from the handset, though incoming call can still be received. TH0 handset is locked. Unlock the handset using your correct 4-digit PIN. Use the following steps to unlock the handset: 1. Press the MENU key on the handset. 2.
Key Click Tone ON / OFF Acknowledgement Tone ON / OFF Error Tone ON / OFF System Settings System PIN: Call Timer ON / OFF Assign Name Desk Station Assigned Name: _________________ Call Barring ON / OFF List of Earrings: ON / OFF Call Barge-In Line Data Flash Key Short ON / OFF Line Seizure Time Short ON / OFF Tone Dialing ON / OFF DTMF Tone Short ON / OFF Appendix C .
Group Ring: ON / OFF Trunk Access: In & Out Incoming Intercom ON / OFF Desk Station Line 2 Group Ring: Fax/Modem Line 1 Trunk Access: Group Ring In & Out Incoming ON / OFF Fax/Modem Line 2 Trunk Access: Group Ring: In & Out Incoming ON / OFF ON / OFF Hold Tone Appendix C .
Cordless Handset Settings Make a copy of this page for each cordless handset. Name.