Warranty

If you have difficult with your T18X, please try the following suggestions.
Most problem can be corrected quickly and easily
FAQ
1.Question：Is there a way to turn Alexa off? If so, can the light be turned off as well?
Answer ：Alexa can be turned off by mute, so it will no longer listen.But in mute mode, the light will be in red can not be turned off.
2.Question: When will the T18X allow its wake word to be changed? We've made Alexa's word be "Computer" and want to change
the T18X too.
Answer ： The wake word was determined by amazon,unfortunately,user can not to change wake word currently,But if amazon
makes this feature available, we’d love to add it.
3.Question Does the T18X have an audio output like the dot? we currently plug one of our dots into the stereo, and the thermostat is ：
right next to it.
Answer ：It does not. The T18X doesn't have a AUX output for other audio equipment. But it does have a built-in speaker for music
and other audio.
4.Question: Does anybody know if the manufacturer gives people a hard time in fulfilling the warranty?
Answer ： Service and Support: All products come back by a 30-day change period, 1 Year maintenance period and lifetime support,
But before that,please contact our customer service firstly.
5.Question: If i wired my ceiling fans to be controlled via wifi will the T18X control the ceiling fans also?
Answer ： As long as your ceiling fan is compatible with the Amazon Alexa Voice service, then you would be able to talk to the
T18X for control with your fans.
6.Question: Have a single gas fired hot water heating system with 4 zones. Will one T18X be able to control all four zones? If not,
what are my options?
Answer ： You would need a T18X per zone, if you want to control and monitor each zone remotely.
7.Question: Can i use an T18X with a heat pump?
Answer ： Yes, all our T18X smart thermostats work with Heat Pump systems. Air to air or geothermal.
8.Question: Does the package contain the trim plate and if so what are the dimensions?
Answer ： The T18X does come with a large trim plate:：Length：165mm Width：129 mm
9.Question: Can the "alexa" feature of this thermostat be used to control the rainmachine mini-8 2nd gen sprinkler controller?
Answer ： As long as your sprinkler control is able to be controlled by Alexa, like other smart home devices, then T18X will be able to
take voice commands for that system.
10.Question: If i want this to hold a temperature and not do any program or anything automatic will it hold that temp?
Answer ： You can set the Hold action (when you manually adjust to a new temperature) to be indefinite. Then, whenever you change
the temperature, it will stay on that new set point until you change it.
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