Network Camera Model No.: NC335SPW View Your World Anywhere……Anytime！ Camera Installation on PC and Mac This manual applies to all products. Please read this manual carefully before attempting to install or operate this product.
1.0 Introduction ································································································································································· - 3 2.0 Installation···································································································································································· - 5 2.
7.0 TROUBLESHOOTING ·····················································································································································92 Contact US ·············································································································································································93 1.0 Introduction Thank you for purchasing the internet video camera.
Notice This product may cause interference with other wireless equipment that operate at 2.4GHz ISM band. In the event of interference please turn off one of the devices or move it to a safe distance. Product Assurance This 2.4GHz wireless camera meets wireless frequency security standards and recommended indexes during operation. These standards and indexes are certificated by the academic organization as illustrated in the following paragraphs.
2.0 Installation 2.1Pre-requisites and Initial Connection 1. Mini indoor models, Indoor models, Mini bullets outdoor , bullets outdoor , bullets outdoor 3G models, indoor 3G models, mini spy cameras ,3G spy Camera, DVS. 2. Windows PC or Mac OS or Linux computer with internet browser Computer is only required for initial setup, later the camera can work by itself without any computer present at the camera location 3.
2.2 PC Quickstart This Quickstart section applies to the most common configuration for PC users: You have a current generation router such as NetGear, LinkSys, or Dlink connected to a standard, non-routing DSL or cable modem, or you have a combination modem and router which has all functions in one box. Some of our customers have more complicated networks because they have added a wireless router to a wired router, or have business firewalls or VoIP routers in front of the main router.
2.2.1 Camera Setup Software Installation for PC For PC users, we supply a program on the CD called Camera Live for PC with Windows7, Windows 8, XP or Vista. This will install utility called Camera Live software on your computer. The Camera Live software searches your local network and displays any cameras it finds. It's very useful if you ever forget the address of you camera or in this case. If this is the first time you are running the program you may need to click “Search” several times.
2.2.2 Finding your Camera with Camera Live Utility Now you have your camera attached and the software ready, you are ready to find your camera on your network. Double-click the Camera Live icon on your Desktop to launch the Camera Live program. The Camera Live utility should automatically find your camera if it is correctly connected (See image below). You can use this program to set up cameras but we recommend that you use this program only to find your IP address.
2.2.3 Camera Live Menu Function Introduction After install this software , doule click on the utility , and sure your camera is connected to your computer or internet . Here are 2 ways for you to searched your connected cameras with it . First , click on to add the camera , If your camera is online ,manually input the UID or click “Discover” , the connected camera’s UID will show as picture above ,then Click “OK” You will request to fill the user name and password.
You will find you saved pictures and video here - 10 -
The second way is click the setup icon on top menu , for more details pleare refer to page 8 . Multiview function is added to this software too . If you want to see several cameras on one screen .
Please Note: To get a best multiview viewing , the Maximum number of camera is 16 . However, there is no limit of adding camera to this window .
2.3 Mac Quickstart This Quickstart section applies to the most common configuration for Mac users: You have an Apple Airport (Extreme or Time Capsule), and your Airport is directly connected to a standard, non-routing DSL or cable modem. In this section you will be interacting mostly with the Airport Utility.
4. Click on the + (add) button below this box and enter a description for your camera such as “Network camera”, and select “Reserve address by Mac Address”. Enter the MAC address shown on the back of your camera. Be careful about typos. There are numbers from 0-9 and letters in the range of A-F only. There is no letter O, just number 0 and letter D . Then select a ip address which is in the Airport DHCP range.
2.3.1 Apple Airport Remote Access Setup In order to access the camera remotely from outside your network, you have to tell your Airport to allow access to the network ports used by the camera.This is called “port setting” and is done with Airport utility as follows: In the Airport Utility version 6.3.1, go to manual setup and select the “Network” icon. 1. Click on the + (add) button below the “port setting”. 2.
2.4 Camera Homepage Regardless of the method you used to find your camera’s IP address, Once you have used the Camera Live Software to find your camera and opened your selected camera or entered the IP address manually into your browser” (with http:// in front) , you will be greeted with the Homepage for your camera (which should look something like the below screenshot depending on your model): [Enter] Lets you view live video transmitted by the camera.
2.5 Live View (using Internet Explorer) When using the camera for the first time on a PC with Internet Explorer, your PC will ask you for permission to install the viewing software (called ActiveX). This ActiveX is needed to decode the H.264 or MPEG4 video stream and control the camera. Click to “OK” this at the top of your screen, then again click on “OK” on the install menu that will pop up in the middle of your screen. If you have a popup blocker like Google Toolbar you will need to disable it.
1)Mute: Click the Mute button to silence the audio stream from the camera. 1) Volume: Slide the slide block horizontally to adjust volume. 1) napshot: Press the Snapshot button to capture a still image of the camera view, these will automatically be saved to the My Documents/ Pictures folder. 2) Video Clip: Press the video record button to enable video recording to your local computer. Once finished press the button again to stop recording. The video clip will be saved by default to the Videos directory.
2.6 Live View (using Firefox, Safari) Upon verification of the username and password, the camera image will begin to load. Adobe Flash Player or QuickTime or your media program may ask you to re-enter your login username and password at this point. This is common on most systems. Please note: You need to have QuickTime Pro Installed on your system to record videos directly from the web browser if you are using a program other than Internet Explorer.
3.0 Wi-Fi Wireless & WCDMA (3G)Setup for PC and Mac Most likely your wireless network was set up with a password (also known as wireless key). If you don’t remember it, you can check your router’s wireless setup menu or ask the person who set up your wireless network. Without your password you cannot proceed with your camera’s wireless setup, so you can either continue to use your camera in wired mode or set up a new password in your router.
Click the Search button for the camera to scan for available Wi-Fi networks to connect to. You may see a whole list of networks in your neighborhood. A new screen will display all the wireless networks found. Select the desired network, and click Apply. The camera will automatically choose the best options for connecting to the network. You then need to enter your Wi-Fi password.
experiment to see if the setup succeeds with no passwords. Then put the password back in and try again. Many times this will refresh your memory about the exact spelling of your password. Also, it could be either that the camera is too far from your router, or that your router was set up with the tightest possible security which allows only known devices to connect to your network. In this case, do not forget to add the MAC address of this camera to your allowed list.
3.1 Wi-Fi Troubleshooting If the camera does not connect and you’ve already checked the settings mentioned on the previous page, please log in to your router and double check the setting for wireless channel selection. On an Apple airport you would use the Airport Utility. If the “Search” function of the wireless setup page found your Wi-Fi network it means that the wireless networking hardware is working. If it then doesn’t connect it means that there is a password or IP address related issue.
4.0 Remote Access Setup 4.1 Is the Remote Access Setup already done? If your computer had automatically discovered the camera earlier, this is good news because it means that the “Universal Plug and Play” feature is available on your network and most of the setup may already be done. Your camera would be visible from the internet to anyone who knows the exact IP address and usernames and passwords that you choose.
4.2 UPNP SETUP---Enabling UPnP for Automatic Remote Access Setup Usually it is very simple to enable UPnP. You just need to log in to your router’s setup screen and find the UPnP menu. Then you click on enable, save the setting and restart both the router and the camera (in that order). The camera comes from the factory with the UPnP enabled. You can double check by selecting the UPnP Setup tab under the camera’s Network menu: [UPnP] Enable or disable the UPnP function.
4.3 Overview of Manual IP address setup (without UPnP) In the previous section we showed how to tell if your camera was able to automatically configure itself using your router’s UPnP feature. If UPnP worked, please skip ahead to 4.4.1 DDNS SETUP Step 1---Choosing a Name for your Camera on the Internet In this section we provide an overview of the manual IP address setup procedure. You would only need to do this if UPnP is not available on your network, for example if you have an older router.
4.3.1 TCP/IP SETUP --Manual Setup Step 1: Assigning a permanent IP address for your camera on your local network (Without UPnP) On your home network (LAN) all your computers, printers and other network connected devices have an IP address. In every IP address there are 4 groups of digits that can each vary from 1 to 255. For your home network the first 3 numbers are already determined by your router’s address, which is typically something like 192.168.0.1 or 192.168.1.1 or 10.0.
[Use the following IP address] Select this option when a fixed IP is required. [IP address] Type the IP address of your camera (Required). [Subnet mask] Type the subnet mask (Required). [Default gateway] Type the default gateway (Required). [Primary DNS IP address] Type the IP address of the primary DNS server, if necessary (Optional). [Secondary DNS IP address] Type the IP address of the secondary DNS server, if necessary (Optional). [HTTP port number] The default HTTP port number is 80.
4.3.2 Manual Setup step 2: Configuring your router to allow access to your camera from the Internet (Without UPnP) If you are not using UPNP or UPNP is disabled on your router, you will need to open a port on your router so that you can access your camera from the internet. If you are unsure if UPNP is working on your camera, visit your camera Settings System page. Under UPNP port forwarding it will be labeled as “Success”, “Failed” or “Disabled”.
4.4 DDNS SETUP 4.4.1 DDNS SETUP Step 1---Choosing a Name for your Camera on the Internet With typical residential internet service your router’s IP address can change from time to time. Looking up the current IP address can be inconvenient, and buying a static IP address is an unnecessary monthly expense. www.dtdns.com and www.dyndns.com are the recommended companies for “Dynamic DNS” service. Also known as DDNS, this is a totally free service that allows your own name to be assigned to your camera.
4.4.2 DDNS SETUP 2--Automatic Updating of your Camera’s Internet IP address In the previous step we set up a name for your camera. To make sure that this hostname always corresponds to the correct IP address for your camera we have to make sure it is updated automatically when there is a change. Dynamic DNS (DDNS) is simply a way of using a static hostname to connect to a dynamic IP address. When connected to your ISP, you are assigned a temporary IP address.
via UPnP or manually. For example: DDNS Host name account: http://yourname.dtdns.com Port: 8150 So with the above information, your camera would have the address of: http://yourname.dtdns.com:8150 Open any internet browser on your computer, and type your own DDNS account name, followed by :8150 (that’s a colon, followed by 8150). After a few moments, your Camera Homepage should be displayed. You can then login to view your camera or change your settings as normal.
5.0 Positioning and Mounting Indoor cameras: The included desktop stand can also be used for wall or ceiling mounting. For some angles you may need to loosen the main mounting ring by turning the big flat screw on the back of the bracket with a coin, so that the notch in the mounting ring allows the pin to point in the desired direction. You can then tighten it again with the coin.
Indoor Camera P/W/G series Loosen the set screen at the side of the bracket with the included hex wrench to allow adjustment of the angle. To mount the camera under an overhang, you can replace one of the sunshade mounting screws with the included special mounting nut to allow attachment of the camera bracket from above. Please note that the sunshade can be mounted in several positions depending on your needs.
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Mini outdoor W/PW series The outdoor cameras are completely weatherproof including the connection box at the wire ends. If not fished through a wall, the wire ends can be placed inside the small metal waterproof electrical box. This also helps simplify further connections to optional equipment such as an alarm system, control relay, or amplified speakers for the new bi-directional audio feature. See connection details towards the end of this User Guide.
Outdoor Camera W/PW/G series - 39 -
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For Mini Pinhole camera , most customers found it hard for them to understand how install them. Please follow below steps to install this camera: Please not this Board (on step 1) could be ceiling ,door and wall or other flat object where customers want to install . 1. Drill a suitable hole on the board by a drill . 2. Stripped off the tape on the little converter and stick it the the board . 3. Insert the lens to the converter and use the equipped tools to screw tightly .
6.0 CAMERA SETTINGS 6.1 Login Password Modification You can now view your camera live, but this is only on your local network, so you can now refine and customize the settings of the camera. To continue with camera customization, access your camera’s Settings page by clicking on the “Settings” word from your Live View, or click on the word “Settings” from the Camera Homepage.
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6.2 Quick Setup with the Wizard To make the setup process slightly quicker for users, we have created a Setup Wizard which takes you through common options to getting your camera setup wirelessly and with your custom settings. Within the Settings screen, click on “Wizard” in the Header Menu. The Wizard will launch in a new window. Follow the simple instructions on the screen and enter the required details, clicking next to proceed through each step.
6.3 System Page From within the Settings menu, clicking on “System” at the top right will list the system information of your camera. This screen is one of the most useful in the camera Settings. This screen lists information you may need if you want connect to your camera from other systems. It’s a great way to check if your camera has all the details needed to operate correctly. Firmware Version – Your current firmware version. Check the .com website or contact our technical support: support@ .
6.4 Reboot Click Reboot in the Header Menu to access the Camera Reboot page to restart the camera. Rebooting the camera will retain all the settings and configurations. A reboot is normally necessary when you insert a microSD card into the camera. 6.5 Camera Menu 6.5.1 Camera Setup The Camera menu is located on the right of the Settings screen. When you click on the word “Camera”, a sub-menu of camera setup options will be displayed. For most users, many of these settings can be left as default.
6.5.2 Stream Setup Click on Stream Setup under the Camera Menu to change the streaming settings for your camera. This is useful if you require a certain size of video stream, a certain quality, or different streams for different devices (such as laptop or mobile phone). Default settings will normally suffice for most users. There are a number of video streams available. You can configure settings for the primary and an optional secondary video stream.
Stream Setting Options [Present] There are five pre-programmed stream profiles for quick set-up. Please choose the one according to your bandwidth. [Image size] Image resolutions available are as follows: 480P Model: 640 x 480(VGA), 320 x 240(QVGA), 160 x 120 (QQVGA). The mobile stream has a fixed image size of 176x144. HD 720 Model: 1280x720 (HD720p), 768x432, 512x288, 256x144). The mobile stream has a fixed image size of 176x144.
6.5.3 Image Setup [Brightness] make the image brighter or darker by a specified amount. When increasing brightness, you may find that you lose some contrast on the brightest details in the image while the rest of the image has the same contrast as before. [Contrast] Contrast is defined as the separation between the darkest and brightest areas of the image. Increase contrast and you increase the separation between dark and bright, making shadows darker and highlights brighter.
6.5.4 OSD Setup Click on OSD Setup under the Camera Menu to change the on-screen display parameters of the camera. On Screen Display Setting Options [OSD] Enable or Disable the On Screen Display. OSD Options [Display date and time] Set the OSD to display the Date and Time of the camera.
6.5.5 Night Vision Settings At night, with the infra-red lights, the cameras simply show reflected light. If the camera is pointed at empty space (not pointed at trees, grass, or other objects), the night time picture will be entirely black. The infra-red lights seem to project out roughly 50 feet - of course at that distance at night it will be difficult to pick out many details about the object that is recorded.
With LED and Moonlight mode “OFF” With LED and Moonlight mode ON or Auto Please note: If you are using the cameras to look through a window, you should set the night vision mode to turn off the IR LEDs instead turn on the automatic moonlight mode. Otherwise the IR LEDs would reflect off the window glass and the glare would make everything almost invisible. 4. “IR Cut Filter control”-- IR is present naturally in day light, this can cause discolouration of images where the greens can look purplish.
6.6 Network Menu The Network menu is located on the right of the Settings screen. When you click on the word “Network”, a sub-menu of network setup options will be displayed. Skip the wireless setup chapter, please check page 18 to 21. Skip the TCP/IP setup chapter, please check page 25 to 26. Skip the DDNS setup chapter, please check page 28 to 30. Skip the UPnP setup chapter, please check page 23. Skip the P2P setup chapter, please check QuickGuide. 6.7 STORAGE 6.7.
6.7.2 MicroSD Card Information and Installation Adding a Micro SD to your camera will allow you to record footage and motion alerts direct to memory card for future review. Please note: It is advised to insert the microSD card before any other setup begins as the card will not be recognized if inserted once the camera is turned on. Every time the card is re-inserted, you will need to turn the power off and then on again for the card to be recognized.
6.7.3 MicroSD card installation The MicroSD card is not included in packages. The slot for the Micro SD card is at the right side of the indoor cameras and behind the lens cover on outdoor cameras. (See diagram below). The card can only be inserted into the camera with the golden pins of the microSD card facing the front of the camera. The SD card should not be forced into the SD card slot as this may damage the camera.
To access the Micro SD card slot on the outdoor camera, please bring the camera indoor (in an area of low humidity), then unscrew the entire front part of the camera. It is easiest to do it if you take the sunshield off first. The Micro SD card slot is right under the reset button show below Please be very careful not to touch the lens. The Micro SD slides into the slot and there is a positive “click” when it is locked in place. If it doesn’t want to go in effortless it is probably upside down.
When done, please be careful when screwing the front part back on to make sure the threads are engaging nicely. Do not use any tools, hand tight is good enough. 6.7.4 NAS STORAGE SETUP [NAS remote path] This is the address & path where to save the files on NAS Drive (up to a maximum of 2 directory levels). [Authorization1] Select whether authentication is required by the NAS Drive. [User name] & [Password] Type the user name and password of the NAS Drive.
6.7.5 Browse Storage Clicking on Browse Storage will take you to the following screen where you can view or download the contents of the storage drive. The resulting video files can be viewed with the free QuickTime for Windows or Mac. You do not need QuickTime X or Pro unless you want to compress the resulting video to iPhone/iPod format. Shorter video clips will download much faster.
6.7.6 Format SD Card To format SD card, all files will be lost after format. Login to the camera, under Settings>Storage>Format SD card Note: Before the SD card is formatted the Format SD card page will display status as "Not Ready". The SD card format can take a few minutes depending on the size of the SD card. A reboot is normally necessary when you insert a microSD card into the camera and after formatting the microSD card with the camera’s format tool.
6.8 TASK 6.8.1 Motion Detection Using Internet Explorer Motion Detection can trigger an alarm that sends images via e-mail or FTP (File Transfer Protocol). You can set up to four different Motion Detection windows. The camera refers to motion detection as an “alarm”. You can select what you want the camera to do once the motion is detected. In general, motion detection works by comparing the current video frame with the averages of the previous video frames.
[Threshold] Determines at what point the alarm is triggered. A lower threshold means less motion is needed to trigger the alarm. A higher threshold means more motion is needed to trigger the alarm. Threshold is indicated by the blue bar when motion is detected. [Sensitivity] Determines how easily the camera detects motion. Lower sensitivity means the camera is less likely to detect motion. Higher sensitivity means the camera is more likely to detect motion.
6.8.2 Motion Detection using other browsers(Firefox, Chrome, Safari) [Window] Check this box to enable the window. [Threshold] Determines at what point the alarm is triggered. A lower threshold means less motion is needed to trigger the alarm. A higher threshold means more motion is needed to trigger the alarm. Threshold is indicated by the blue bar when motion is detected. [Sensitivity] Determines how easily the camera detects motion. Lower sensitivity means the camera is less likely to detect motion.
6.8.3 Schedule Setup The alarm that the motion detection triggers can be set to be active or inactive at certain times of the week. By default, the schedule is set to be “active” at all times “always”. However you can set the schedule not to trigger alarms at certain times (useful for instance if you don’t want alarms to go off while your office is open from 9am until 5.30pm). You can set up to 4 schedules, and you can use these to send alarms to different places – such as emails, FTP or SD card.
6.8.4 Task Management There are various tasks you can enable on your camera. This section will explain the various tasks and their functions [Enable] Enable task. [Schedule] Option to choose always or set a particular schedule. Check Schedule setup to select the right schedule ID for your task. [Task] Task function. Click on the task to login the task setting screen below.
6.8.4.1 Email Alarm Sending/Email Periodic Sending For automatic emailing you will need both an outgoing email server and one or more email receiving addresses. If you don’t have this information handy you may want to refer to your internet service provider’s help pages or your Microsoft Outlook or other email program account settings. Following is an example of a proper configuration for using Gmail as the outbound server, which then can send email to any receiving email address.
Note: Gmail requires that you go to your account settings on Gmail.com and enable the POP feature (Post Office Protocol). If your Gmail account does not have POP enabled, the camera will not be able to send email. [Enable] Enable task. [Schedule] Option to choose always or set a particular schedule. Check Schedule setup to select the right schedule ID for your task.
[Task] Task function. Click on the task to login the task setting screen below. Click Apply to confirm your setting 1. Snapshot from--- Select snapshot stream source which can be “Primary stream” , “Secondary stream” and “ Mobile Stream” . For smaller pictures you can select from “Secondary stream”. 2. Snapshot Duration-- The number of seconds that the camera should keep sending emails with attached image after motion stops. 3.
16. Note that if you have a typo in any of this information, the camera would have no way to let you know about that. You just won’t get emails. To summarize, Gmail requires: Port: 465 Authentication: Yes Secure SSL connection: Yes Username must include: @gmail.com Other mail servers have their own unique settings and requirements.
Period Interval-- Time interval between snapshots. It allows you to designate a time (in seconds or minutes or hours) during which new emails are suppressed. For example, if you want to avoid a flood of emails, you could set this time to 60 minutes so that you wouldn’t get any new emails for 1 hour. Some email server settings to use your camera with popular email providers: gmail.com SMTP server name: smtp.gmail.com SMTP server port: 465 Secure SSL: Yes Authentication: Yes Username: YourUserName@gmail.
Please note: The most common reason for Email Alerts not being sent is that the cameras Primary DNS IP Address is not set. You can check this on your camera Settings System page. If it is empty, you can set it on the TCP/IP settings page, set to your Default Gateway address and this should solve the problem 6.8.4.3 FTP Alarm Sending/FTP Periodic Sending If you prefer, you can have the pictures uploaded to an FTP server instead of an email address. There are many choices for FTP servers.
Setup of the FTP alarm sending menu is very similar to setting up the Email alarm Sending/Email periodic sending, so we don't explain the Snapshot from, Snapshot duration, Snapshot frame rate, Alarm interval,Image file name, Suffix of file name again here. [Enable] Enable task. [Schedule] Option to choose always or set a particular schedule. Check Schedule setup to select the right schedule ID for your task. [Task] Task function. Click on the task to login the task setting screen below.
[Snapshot from] Select snapshot stream source. [Snapshot duration] The number of seconds that the camera should keep sending images after motion stops. [Snapshot frame rate] The number of frames per seconds that the camera should keep sending images at when an alarm is triggered. [Alarm Interval]--Number of seconds for which the camera should stop sending e-mail alerts after the first set. Setting the time to 0 disables this feature.
6.8.4.5 Record to Storage on Alarm/ Record to Storage Continuously [Enable] Enable task. [Schedule] Option to choose always or set a particular schedule. Check Schedule setup to select the right schedule ID for your task. [Task] Task function. Click on the task to login the task setting screen below. Click Apply to confirm your setting 1. [Record from]-- Select the stream from which it should record. It can be “Primary stream” , “Secondary stream” and “ Mobile Stream” .
[Enable] Enable task. [Schedule] Option to choose always or set a particular schedule. Check Schedule setup to select the right schedule ID for your task. [Task] Task function. Click on the task to login the task setting screen below. Click Apply to confirm your setting [FTP server name] Type the name or IP address of the FTP server. At a minimum you need the IP address (FTP server name) for your FTP server.
6.8.4.7 Push Notification [Enable] Enable task. [Schedule] Option to choose always or set a particular schedule. Check Schedule setup to select the right schedule ID for your task. [Task] Task function. Click on the task to login the task setting screen below. Click Apply to confirm your setting [Post time]--The number of seconds that the camera should keep alarm message sending after motion stops.
6.9 Tools Menu The Tools menu is located on the right of the Settings screen. When you click on the word “Tools”, a sub-menu of setup options will be displayed. 6.9.1 System Identity [System Name] Type a name to easily identify the camera. [System Contact] Type the contact name of the administrator of the camera. This is useful in large organizations. [System Location] Type the location of the camera. This is useful when using a multi-camera viewer program.
6.9.2 User Management Allows you to add or remove users who can view your camera. Useful if you want to allow others to view your camera, without having full admin rights. [Add] Up to 64 users (including the admin) can be created. Adding users: Click Add on the Camera User List page, then fill in a username and password (twice) and then click Add. To edit a user’s password: Click on the user name then enter the new password for that user twice and click Save.
6.9.3 Date & Time Allows you to set the date and time - used for the timestamp of any files created by the camera [Current device time] Internal time of the camera. [Proposed device time] PC system time. On clicking Apply the internal time of the camera will be changed to this time. [Select to change the time zone for the device location] Choose your time zone. [Daylight saving time] tick the box to enable daylight saving time. [Date and Time format] Select the format of the date and time.
6.9.4 Backup and Reset Allows you to reset the camera to factory defaults, backup the configuration in case of accidental reset and restore settings from a backup. [Reset] Click Reset to initialize the camera to default factory settings. All users and settings will be lost, requiring you to reconfigure the camera. [Backup] Click Backup to back-up the current configuration of the camera for future reference. Once you have your camera setup as you require, this is recommended.
6.9.5 Automatic Reboot Setup [Auto reboot] Enable task to keep camera automatic self-checking the connectivity status. [Reboot Time] Option to choose always or set a particular schedule. 6.9.6 Firmware Upgrade From time to time a new firmware may be released for your model of camera. To check for updates, consult with our technical support before firmware upgrade. Once you have downloaded the latest firmware, store it in a place that is easily to get to.
make a note of your settings before upgrade. The backup/restore configuration may not work between firmware upgrades, so always make a note before starting. Click “Tool”, then click “Firmware ”, and you’ll get to this screen : Click “ Continue” , then you will get to this screen. Select Browse... and locate the file you have uncompressed from the ZIP file. Please note: Once you have located the file and selected it, click Upgrade. When you click upgrade, the process will start.
Wait 3-5 minute till the warning message “ Caution ! Upgrading Firmware! Please don’t turn off power or reset the camera till firmware upgrade successfully” displayed. Till warming message above displayed, then Wait 2-3 minutes again till the message. After the upgrade completes, you will be prompted “ Firmware upgrade successfully, reboot now ?” to reboot the camera, then click “reboot”, after this your latest firmware will be recorded.
6.9.7 Resetting the Camera back to Factory Settings Note: Do not turn off the power during the Restore function since this might corrupt the camera’s firmware. If you ever forget your admin password or have any other reason to reset the camera to its factory settings, please use the following procedure: 1. Make sure the camera is powered up 2. For indoor cameras insert the tip of a paper clip in the hole at the side of the camera to press the reset switch. You’ll feel the click when the switch engages.
Appendix A: Wireless setup instructions without Cat5 We have received inquiry from customers with no available wired network jack to plug the camera into for the initial configuration. For instance, if an Airport Express is used as the only router for a network, the signal network jack is taken by the required connection to the cable or DSL modem. While we don’t recommend this, it is still possible to configure the camera without an initial wired connection using the following procedure: 1.
Appendix B: Setup instructions for ATT (2Wire) Router On the ATT/2Wire 2701HG and similar routers we found the UPnp does not work. For access from the internet you need to log in to the router. ATT usually has the IP address of the router configured to http://192.168.1.254, and the password is usually on a sticker on the bottom of the router.
Appendix C: Manually entering TCP/IP Settings for a Camera In most cases, this is not required as the router will assign the correct settings to the camera. It is however useful if you want to setup the TCP/IP settings of the camera before you connect to it, if DHCP is disabled across your network, or if you have subnet network problems. Assigning an IP address to the Camera with Camera Setup utility 1. Launch Camera Setup to detect the camera on your local network. 2.
your IP range. For example if the IP address of your PC is 192.168.1.52 then the IP address of your camera should be unique and on the same subnet, i.e. 192.168.1.X where X is any number between 1 and 255 except 52. Ensure the IP address you chose is not the same as other devices on your network as this will result in conflict and may cause the device to not work properly. 6.
Appendix D: Enabling Active X in Internet Explorer Your browser must have Active X enabled to view the camera in Internet Explorer. To activate this, do the following: 1) Open a new Internet Explorer window. 2) From the menu bar, select Tools, and then select Internet options… 3) From the Internet Options window, select the Security tab. 4) Click on the Custom Level… button. 5) Scroll down to the section labelled ActiveX controls and plug-ins.
There is a procedure you can try yourself, however it is quite advanced, so should only be attempted by those with a solid understanding of TCP/IP and running commands from the DOS command prompt. Procedure: 1. Download the correct new firmware for your camera from our technical support and save this to your hard disk. 2. Unzip (uncompress) the firmware to a directory on your PC. Copy the firmware .MFW file to an easy to access place, such as C:\firmware. 3. Write down the full name of the firmware .
Appendix F: Connecting your Camera directly to a Computer You can also connect the camera directly to a computer. Please note that in this mode you will not be able to view your camera from anywhere else apart from the computer you are currently using. 1. Connect one end of the network cable in to the Camera Network Connection socket, and plug the other end in to a spare network port on your computer. 2.
4. Turn the power on to the camera. 5. The Connectivity Status indicator on the front of the camera will light up. You can now proceed to the Software Installation section. Appendix G: Burglar Alarm system integration with digital I/O The outdoor cameras have additional connectors to help with integration of the cameras into a complete burglar alarm system. Typically this type of wiring is carried out by a professional security system installer.
7.0 TROUBLESHOOTING Problem I forgot the IP address of the camera I forgot my password to access the Settings menu Wi-Fi connectivity doesn’t work. The picture viewing interface does not appear. The color of the picture is strange. Unreadable characters are displayed. I cannot see the controls of the Live Feed as the pictures goes over them The motion detection feature does not send e-mail alerts.
Contact US If you encounter any problems, do not return product to the factory If you have purchased this product from an authorized retailer worldwide, you are eligible for priority email based technical support. We are always glad to help, however we ask that you read this short manual first. Most issues can be resolved very quickly. Even complicated issues are no problem for us.
FCC STATEMENT : This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
