Residential Carpet Care & Warranty Information shawfloors.
About Shaw 1 Shaw is more than a name or a label. It’s a promise of outstanding performance, unique styling and overall value. For more than 50 years, consumers just like you have trusted Shaw products to stand up to their busy lifestyles.
Table of Contents 2 This brochure was designed to help you better understand the warranties and stain protection that come with your new carpet. It also provides tips for care and cleaning of your carpet, as well as a place to keep records of professional cleanings. R2X. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Preventive Maintenance. . . . . . . . . . . . . . . . . . . . . . . . 5 General Stain Removal. . . . . . . . . . . . . . . . . . . . . . . . .
In 2001, following years of extensive research and testing, Shaw introduced a revolutionary stain and soil resistance system that has become the standard of excellence in the industry. There is simply no better stain and soil treatment than Shaw’s patented process. R2X® is as much of an innovation today as were the first treatments introduced in years past. wicking The superior repellency of R2X keeps liquid stains on the face of the carpet where they can be easily removed.
R2X® - Simply the Best Protection Available • Patented, proprietary system combines stain and soil resistance • Provides superior resistance to stains through total fiber coverage • Continues to protect after repeated cleanings • Offers exceptional soil resistance on nylon, polypropylene, and polyester carpets • Offers ease of maintenance and cleanability Which spill would you rather clean up? R2X® patented co-application (not a topical sprayedon application) Topically treated Non-treated stain resistanc
Preventive Maintenance 5 Protecting your investment is up to you… Like other fine furnishings, carpet requires proper care, and you should reference your residential warranty for specific care requirements.There are also a few simple steps you can take to insure the lasting beauty of your new carpet: Prevention Keep the dirt/soil out. Use walk-off mats at entrances and other areas to keep outside dirt and moisture from being tracked onto the carpet. Clean mats frequently.
General Stain Removal Instructions 6 Spots & Spills Prompt attention to spots and spills is essential. Some spilled materials will stain or discolor carpet if not removed promptly. Other spills can leave a sticky residue that may result in increased soiling if not removed. No carpet is stain proof, although many are stain resistant, which allows time for removal. Scrape: Remove as much of food spills as possible by scraping gently with a spoon or dull knife.
Stain Removal/Cleaning Solutions 7 Spot Removal Shaw’s R2X® Stain & Soil Remover is recommended for all types of spot cleaning and is available from your floor covering retailer or through www.shawfloors.com. It is approved under the Carpet and Rug Institute’s (CRI) Seal of Approval certification. Additional cleaning products in the CRI certification program are listed at www.carpet-rug.org.
Stain Removal Procedures 8 The following chart lists the most common household stains and the procedure used to remove them. If using more than one procedure, allow to dry in-between.
Stain Removal Procedures 9 Reminder: Always follow up with water to remove detergent residue that may become sticky and cause rapid resoiling. Procedure A: Apply solvent to dry towel/cloth. Blot, don’t rub. Repeat application as above. Blot, don’t rub. Follow with Procedure B. Procedure B: Scrape or blot up excess spill. Apply detergent (see “Cleaning Solutions”), use damp towel. Blot, don’t rub. Apply water with damp towel. Blot; finish with weighted pad of towels.
Stain Removal Procedures 10 Procedure P: Vacuum as much as possible. Loosen remaining material by tapping with a scrub brush or toothbrush. Tap with brush, do not scrub.Vacuum again. Follow with procedure “B.” Clean Most Frequently Used Areas More Often The most frequently used areas of your carpet — entrances, doorways, traffic lanes, seating areas, etc. will collect dirt much faster than other areas.
Nominal Changes in Carpet Appearance 11 Shading/Vacuum Cleaner Marks Shading is normal in luxurious, cut pile carpet constructions, such as velvets or saxonies. This visual effect is a result of light reflecting differently from the tips of the carpet tufts versus the sides of the tufts. It is an aesthetic quality built into the carpet design and not considered a defect. Seams Reputable carpet stores use qualified installers who know how to minimize the appearance of seams.
Nominal Changes in Carpet Appearance 12 Tip Bloom Over time, day-to-day foot-traffic can cause the tips of cut pile carpet tufts to untwist and splay open, or “bloom.” This is a normal occurrence. Look for carpet styles with dense pile and tightly twisted tufts to minimize the likelihood of excessive tip bloom. Crushing Crushing is the compression of the carpet tufts. Heavy foot traffic and furniture indentations can crush the surface pile of the carpet.
Warranties Applicable to Shaw Industries Carpets 13 The following details the Residential Limited Warranties issued by Shaw Industries, Inc. (“Shaw”) for Shaw residential carpets. These warranties apply to purchases of Shaw carpets made on or after January 1, 2010. A. Who is covered: These warranties protect you, the original purchaser, if you have purchased a Shaw carpet for your own residential use in an owner-occupies residence. B.
Warranties Applicable to Shaw Industries Carpets 14 Shaw may, at its sole option, elect to have the affected area of the carpet cleaned professionally. 2 Limited 10-Year Quality Assurance Warranty This warranty covers manufacturing defects that could occur in any Shaw carpet for a period of ten (10) years when used in an owner-occupied residence in a proper indoor installation. By manufacturing defect we mean any defect in material or workmanship.
Warranties Applicable to Shaw Industries Carpets 15 4 Limited 10-Year Texture Guard Warranty Shaw warrants that this carpet will not exhibit significant twist loss or loss of texture from foot traffic for a period of ten (10) years when used in an owner-occupied residence in a proper indoor installation. Proper installation requires use of a suitable pad meeting FHA/HUD requirements, following the Carpet & Rug Institute Installation Standard effective October 1, 2009.
Warranties Applicable to Shaw Industries Carpets 6 16 Limited 10-Year Abrasive Wear Warranty Shaw warrants that the surface pile of your polyester carpet will not abrasively wear away by more than 10% in any area of the carpet for a period of ten (10) years when used in an owneroccupied residence in a proper indoor installation. Proper installation requires use of a suitable pad meeting FHA/HUD requirements, following the Carpet & Rug Institute Installation Standard effective October 1, 2009.
17 Shaw General Warranty Terms and Conditions The following outlines the general warranty terms and conditions applicable to all Shaw warranties. Once a product has been installed, such product is deemed accepted by buyer and no warranty shall apply for color, characteristics, cut, fit or appearance-related claims. A. Limitations on Your Shaw Warranties Non-transferability These Shaw warranties are extended only to the original purchaser and are not transferable.
Shaw General Warranty Terms and Conditions Problems with moisture Your Shaw warranties do not cover problems caused by wetting, flooding, or the persistence of excessive moisture. For immediate assistance, contact a certified water damage restoration specialist. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) maintains a registry of trained, certified specialists: call 1-800-835-4624.
19 Shaw General Warranty Terms and Conditions B. Homeowner Obligations under the Shaw Warranties In order to maintain and protect your coverage under the terms of your Shaw warranties, you must do the following: 1. Keep proof of purchase in the form of a bill, invoice, or statement from your Shaw retailer, showing the price you paid for the carpet, excluding pad and labor. 2.
Shaw General Warranty Terms and Conditions 20 PLEASE NOTE: Shaw reserves the right to repair the defective area in question if restoration is practical. In such cases, repair will be effected in lieu of carpet replacement, at the sole discretion of Shaw. Shaw will not provide credit for labor charges for appearancerelated manufacturing defects that should have been detected before or during installation, such as missing tufts, dye spots, tears, loose backing, etc.
21 Warranty Service & Proration Schedule Be sure to include a full description of the problem, photos if available, proof of purchase showing the price paid for the carpet excluding pad and labor, and proof of periodic cleaning by hot water extraction. How to contact the Shaw Information Center 1.800.441.7429 or www.shawfloors.com/customer-care/contact-us Quick Guide How to ensure fast and easy warranty service: • Retain two square feet of excess, unused carpet after installation.
Maintenance Record 22 Maintenance Record You may use this record to keep track of periodic cleanings. 1. Date Cleaned______________________________________ Cleaning Company____________________________________ Cleaning Method Used (e.g. hot water extraction)___________ Cleaning Products Used________________________________ Other Products Used_________________________________ Area(s) cleaned (e.g. master bedroom, etc.)________________ 2.
Download our free Carpet Stain Center app on your iPhone now! About Shaw: Shaw is the world’s largest carpet manufacturer and a leading producer of all types of flooring. Shaw has been voted as the #1 supplier in terms of quality, style, and service by our retail customers for 8 consecutive years. Shaw embraces a mission to create a better future for all those in communities we serve.
