MODEL: MX-5500N MX-6200N MX-6201N MX-7000N MX-7001N DIGITAL FULL COLOUR MULTIFUNCTIONAL SYSTEM Safety Sa ety Guide CAUTIONS INSTALLATION REQUIREMENTS SUPPLIES Before installing this product, be sure to read the "CAUTIONS" and "INSTALLATION REQUIREMENTS" sections.
Caution! For complete electrical disconnection, pull out the main plug. The socket-outlet shall be installed near the equipment and shall be easily accessible. Shielded network cable and USB cable must be used with this equipment to maintain compliance with standards. ➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢ Required in IEC-950 (EN 60 950) - Europe • The equipment should be installed near an accessible socket outlet for easy disconnection.
For the users of the fax function FAX interface cable and Line cable: These special accessories must be used with the device. Notice for Users in Europe This equipment has been designed to work on the British analogue public switched telephone network. This equipment has been tested according to the pan-European TS103 021 regulation. It will operate on all analogue telephone networks which comply with the TS103 021.
Contents CAUTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Finisher specifications . . . . . . . . . . . . . . . . . . . . . 11 Laser information . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Saddle stitch finisher specifications . . . . . . . . . . . 12 INSTALLATION REQUIREMENTS . . . . . . . . . . . . . 4 Punch module specifications (for finisher / saddle stitch finisher). . . . . . . . . . . . 13 SUPPLIES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CAUTIONS 1. Do not touch the transfer belt. Scratches or smudges on the transfer belt will cause dirty prints. 2. The fusing unit is extremely hot. Exercise care in this area. 3. Do not look directly at the light source. Doing so may damage your eyes. 4. When the machine is installed, the adjusters (4) must be lowered to the floor Fusing unit to secure the machine (prevent it from moving). Rotate the adjusters in the locking direction until they are in firm contact with the floor.
CAUTIONS Laser information Wave length Colour: 785 nm +10 nm -15 nm B/W: 788 nm Pulse times (North America and Europe) Colour: MX-5500N/6200N/6201N/ 7000N/7001N *1 (4.9 µs ±4.9 ns)/7 mm MX-5500N/6200N/7000N : (3.5 µs ±3.5 ns)/7 mm MX-6201N/7001N : (2.8 µs ±2.8 ns)/7 mm +12 nm -15 nm B/W: MX-5500N/6200N/6201N/ 7000N/7001N *1 (4.8 µs ±4.8 ns)/7 mm MX-5500N/6200N/6201N : (4.0 µs ±4.0 ns)/7 mm MX-7000N/7001N : (3.4 µs ±3.4 ns)/7 mm *1: heavy paper Output power Max 0.
INSTALLATION REQUIREMENTS Improper installation may damage this product. Please note the following during initial installation and whenever the machine is moved. 1. The machine should be installed near an accessible power outlet for easy connection. 2. Be sure to connect the power cord only to a power outlet that meets the specified voltage and current requirements. Also make certain the outlet is properly grounded.
SUPPLIES Standard supplies for this product that can replaced by the user include paper, toner cartridges, and staple cartridges for the finisher. Be sure to use only SHARP-specified products for the toner cartridges, finisher staple cartridge, saddle stitch finisher staple cartridge, and transparency film. For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products.
SPECIFICATIONS Machine specifications / copier specifications Name Digital Full Colour Multifunctional System MX-5500N/6200N/6201N/7000N/7001N Type Console Photoconductive type OPC drum Printing method Electrophotographic system (laser) Developer system Dry-type two-component magnetic brush development Fusing system Heat rollers Black and white scanning: 600 x 300 dpi (factory default values), 600 x 600 dpi Colour scanning:600 x 600 dpi (factory default values) Document glass Scanning resolutio
SPECIFICATIONS Machine specifications / copier specifications (Continued) Paper sizes: Tray 3 A3W, A3, B4, A4, A4R, B5, B5R, A5R, 12" x 18", 11" x 17", 8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11", 8-1/2" x 11"R, 7-1/4" x 10-1/2"R, 5-1/2" x 8-1/2"R, 8K, 16K, 16KR (Includes automatic paper size detection function.) Paper weight: Plain paper (60 g/m2 to 105 g/m2 (16 lbs. to 28 lbs.)), heavy paper (106 g/m2 to 209 g/m2 (28 lbs. to 56 lbs.)) Paper capacity: 500 sheets (80 g/m2 (21 lbs.
SPECIFICATIONS Continuous copying speeds* Model MX-5500N MX-6200N Copy ratio MX-6201N 100% / Reduced / Enlarged Copy mode Colour copying Black and white copying Colour copying Black and white copying Colour copying Black and white copying A3W, 12" x 18" 18 copies/min. 28 copies/min. 18 copies/min. 31 copies/min. 23 copies/min. 31 copies/min. A3, 11" x 17", 8K 19 copies/min. 30 copies/min. 19 copies/min. 33 copies/min. 24 copies/min. 33 copies/min.
SPECIFICATIONS Acoustic noise emission (measurement according to ISO7779) MX-5500N MX-6200N / 7000N MX-6201N/7001N Sound power level LwA Colour 7.1 B 7.1 B 6.9 B Black and white 7.2 B 7.3 B 7.1 B 5.1 B 5.1 B 5.
SPECIFICATIONS Large capacity tray (MX-LCX2) specifications Model MX-LCX2 Paper sizes A4, B5*, 8-1/2" x 11" Paper weight Plain paper (60 g/m2 to 105 g/m2 (16 lbs. to 28 lbs.)), heavy paper (106 g/m2 to 209 g/m2 (28 lbs. to 56 lbs.)) Paper capacity 3500 sheets (80 g/m2 (21 lbs.
SPECIFICATIONS Finisher specifications*1 Model MX-FNX3 Paper sizes A3W, A3, B4, A4, A4R, B5, B5R, A5R, 12" x 18", 11" x 17", 8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11", 8-1/2" x 11"R, 7-1/4" x 10-1/2"R, 5-1/2" x 8-1/2"R, 8K, 16K, 16KR Paper weight Thin paper (55 g/m2 to 59 g/m2 (15 lbs. to 16 lbs.)) plain paper (60 g/m2 to 105 g/m2 (16 lbs. to 28 lbs.)) heavy paper (106 g/m2 to 256 g/m2 (28 lbs. to 68 lbs.)), envelopes (75 g/m2 to 90 g/m2 (20 lbs. to 24 lbs.
SPECIFICATIONS Saddle stitch finisher specifications*1 Model MX-FNX4 Paper sizes A3W, A3, B4, A4, A4R, B5, B5R, A5R, 12" x 18", 11" x 17", 8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11", 8-1/2" x 11"R, 7-1/4" x 10-1/2"R, 5-1/2" x 8-1/2"R, 8K, 16K, 16KR Paper weight Thin paper (55 g/m2 to 59 g/m2 (15 lbs. to 16 lbs.)), plain paper (60 g/m2 to 105 g/m2 (16 lbs. to 28 lbs.)), heavy paper (106 g/m2 to 256 g/m2 (28 lbs. to 68 lbs.)), envelopes (75 g/m2 to 90 g/m2 (20 lbs. to 24 lbs.
SPECIFICATIONS Punch module specifications (for finisher / saddle stitch finisher) Model MX-PNX2A MX-PNX2B MX-PNX2C MX-PNX2D Hole punching 2 holes 2 holes or 3 holes 4 holes 4 holes, broad width 2 holes: 8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11"R 3 holes: A3, A4, 11" x 17", 8-1/2" x 11" A3, A4, 11" x 17", 8-1/2" x 11" A3, A4, 11" x 17", 8-1/2" x 11" Allowed paper sizes for punching A3, B4, A4, A4R, B5, B5R, 11" x 17", 8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11", 8-1/2" x 11"R, 7-1/4" x 10-1/2", 8
SPECIFICATIONS Inserter specifications* Model MX-CFX1 Paper sizes A3W, A3, B4, A4, A4R, B5, B5R, A5R, 12" x 18", 11" x 17", 8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11", 8-1/2" x 11"R, 7-1/4" x 10-1/2"R, 5-1/2" x 8-1/2"R, 8K, 16K, 16KR Paper weight Thin paper (55 g/m2 to 59 g/m2 (15 lbs. to 16 lbs.)), plain paper (60 g/m2 to 105 g/m2 (16 lbs. to 28 lbs.)), heavy paper (106 g/m2 to 256 g/m2 (28 lbs. to 68 lbs.)) Paper capacity 100 sheets (80 g/m2 (21 lbs.
SPECIFICATIONS Printer specifications Type Built-in Continuous printing speed Same as continuous copying speed (When printing same document continuously on A4 (8-1/2" x 11") plain paper in non-offset mode, excluding processing time.
SPECIFICATIONS Network scanner / Internet Fax*1 specifications Type Built-in 100 x 100, 200 x 200, 300 x 300, 400 x 400, 600 x 600 Scanning resolution (dpi) Internet Fax: 200 x 100, 200 x 200, 200 x 400, 400 x 400, 600 x 600 (200 x 100, 200 x 200 when file type is TIFF-S) Halftone can be selected for resolutions other than 200 x 100 dpi. Scanning speed Colour (A4 / 8-1/2" x 11")One-sided: 35 pages/min. (200 x 200 dpi), Two-sided: 35 pages/min.
SPECIFICATIONS Facsimile specifications Model MX-FXX1 Applicable telephone line Public switched telephone network, PBX Scanning resolution (supports ITU-T standards) 8 x 3.85 lines/mm (Standard), 8 x 7.7 lines/mm (Fine, Fine-Halftone), 8 x 15.4 lines/mm (Super Fine, Super Fine - Halftone), 16 x 15.4 lines/mm (Ultra Fine, Ultra Fine - Halftone) Transmission speed 33.6 kbps down to 2.
INFORMATION ON DISPOSAL A. Information on Disposal for Users (private households) 1. In the European Union Attention: If you want to dispose of this equipment, please do not use the ordinary dust bin! Used electrical and electronic equipment must be treated separately and in accordance with legislation that requires proper treatment, recovery and recycling of used electrical and electronic equipment.
✂ Administrator Name: Contact at: Information that the administrator of the machine requires is printed on the back of this page. (Separate this page from the manual and keep it in a safe place. In addition, fill in the name of the administrator and the administrator's contact information in the left hand margin.
TO THE ADMINISTRATOR OF THE MACHINE (Separate this page from the manual and keep it in a safe place.) Factory default passwords When accessing the system settings, the administrator password is required to log in with administrator rights. The system settings can be configured in the Web pages as well as on the operation panel. To access the system settings using the Web pages, a password is also required.
TO THE ADMINISTRATOR OF THE MACHINE For the users of the fax function Important safety information • If any of your telephone equipment is not operating properly, you should immediately remove it from your telephone line, as it may cause harm to the telephone network. • The AC power outlet shall be installed near the equipment and shall be easily accessible. • Never install telephone wiring during a lightning storm.
TO THE ADMINISTRATOR OF THE MACHINE Trademark acknowledgments The following trademarks and registered trademarks are used in conjunction with the machine and its peripheral devices and accessories. • Microsoft®, Windows®, Windows® 98, Windows® Me, Windows NT® 4.0, Windows® 2000, Windows® XP, Windows Server® 2003, Windows® Vista and Internet Explorer® are registered trademarks or trademarks of Microsoft Corporation in the U.S.A. and other countries.
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Troubleshooting REMOVING MISFEEDS COPYING PRINTING FACSIMILE SCANNING DOCUMENT FILING INSTALLATION OTHER PROBLEMS 24
About this manual This manual provides solutions to possible problems in a question and answer format. The questions are grouped into the chapters "REMOVING MISFEEDS", "COPYING", "PRINTING", "FACSIMILE", "SCANNING", "DOCUMENT FILING", "INSTALLATION", and "OTHER PROBLEMS". Locate the question that relates to your problem and use the answer to help correct the situation. If you are unable to solve a problem using this manual, please contact your dealer or nearest authorised service representative.
Manuals provided with the machine This manual provides solutions to possible problems. For the detailed procedures for using the machine, see the following manuals.
REMOVING MISFEEDS This chapter explains what to do when a paper misfeed occurs in the machine. Removing misfeeds When a paper misfeed occurs, "A misfeed has occurred." appears in the touch panel and printing stops. In this event, touch the [Information] key in the touch panel. When the key is touched, instructions for removing the misfeed will appear. Follow the instructions. (The approximate locations of possible misfeeds are indicated by blinking marks as shown below.) A misfeed has occurred.
(1) Paper misfeed in the finisher / saddle stitch finisher Rotate roller knob (A) until it no longer turns. (A) Push and rotate knob (B) and remove the misfed paper. Open the top cover and remove the misfed paper. (B) Paper misfeed in the transport area and the output area (the saddle stitch unit) Open the front cover. (2) Paper misfeed in the punch module Turn knob as shown in the illustration. (A) Move lever (A) to the right and remove the misfed paper.
(3) Paper misfeed in the inserter Open the automatic document feeder. Rotate the transfer roller in the direction of the arrow and remove the original. While pulling the lever, slide the inserter to the left until it stops. A Open the top cover and remove the misfed paper. Press switch A to release the cover lock and remove the misfed original. After removing the original, be sure to attach the cover securely.
(6) Paper misfeed in the fusing unit (9) Paper misfeed in the bypass tray Rotate knob and remove the misfed paper. (10) Paper misfeed in the large capacity tray Open the top cover and remove the misfed paper. Caution The fusing unit is hot. Take care not to burn yourself. (Do not touch any metal parts.) When using the MX-LCX2 Pull out the tray and remove the misfed paper. Unfused toner may remain on the paper that is removed. Take care that it does not soil your hands or clothing.
(11) Paper misfeed in the transport area Turn roller rotating knob in the direction of the arrow to remove the misfed paper. (13) Paper misfeed in tray 2 to tray 4 (side) While holding the lever, open the transport area cover. (12) Paper misfeed in tray 1 to tray 4 (in the tray) Pull out the tray gently until it stops and remove the misfed paper. The misfeed may have occurred inside the machine. Check carefully and remove it. After removing the misfeeds, be sure to close the transport area cover.
COPYING This chapter provides solutions to possible copying problems. See the following table of contents to locate the appropriate page for your question or problem. Problems related to copying operation • Copying does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 • Auto selection of the colour mode does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Problem Image rotation does not take place. Two-sided copying does not take place. The paper size of a tray cannot be set. Point to check Solution Did you select the paper size or copy ratio manually? Copy using automatic paper selection and automatic ratio selection. Are you copying using settings that do not allow rotate copying? Rotate copying can generally be combined with other special modes, however, some combinations are not possible.
Problems related to copy results Problem The image is too light or too dark. Point to check Solution Is the image too light or too dark? Select an appropriate exposure mode for the original being copied and adjust the exposure level manually. Has an appropriate exposure mode for the original type been selected? Select one of the following modes depending on the original type. • Text Use this mode for regular text documents. • Text/Prtd.
PRINTING This chapter provides solutions to possible printing problems. See the following table of contents to locate the appropriate page for your question or problem. Problems related to printing operation • Printing does not take place.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 • Colour printing does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Problem Printing does not take place. 36 Point to check Solution Is the IP address selected correctly? (Windows) If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), printing will not be possible if the IP address changes. Print the "All Custom Setting List" in the system settings and check the IP address of the machine. If the IP address has changed, change the port setting in the printer driver.
Problem Printing does not take place. Point to check Solution Is the I/O timeout setting too short? If the I/O timeout setting is too short, errors may occur while writing to the printer. Ask the administrator of the machine to configure an appropriate time in "I/O Timeout".
Problem A tray, finisher, or other peripheral device installed on the machine cannot be used. Point to check Have the peripheral devices that are installed on the machine been configured in the printer driver? Solution Open the printer properties and click the [Auto Configuration] button on the [Configuration] tab. (Windows) * If auto configuration cannot be executed, see the Software Setup Guide / Sharpdesk Installation Manual.
Problem Part of the image is cut off. The image is upside down. Point to check Solution Does the paper size specified by the job match the size of paper loaded in the tray? Make sure that the paper size setting matches the size of paper loaded in the tray. The paper size setting is selected as follows: Windows: On the [Paper] tab of the printer driver. If [Fit to Paper Size] is selected, check the loaded paper and the paper size setting. Macintosh: In the [Page Setup] menu.
Problem Many nonsense characters are printed. 40 Point to check Is your computer or the machine in an unstable state? Solution If little free space remains in the memory or hard drive of your computer, or many jobs have been spooled on the machine and it has little free memory remaining, printed text may turn into nonsense characters. In this situation, cancel printing, restart your computer and the machine, and try printing again.
FACSIMILE This chapter provides solutions to possible facsimile problems. See the following table of contents to locate the appropriate page for your question or problem. Problems related to transmission • Transmission does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 • The transmitted fax prints out blank at the receiving side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Problem Transmission does not take place. 42 Point to check Solution Is the correct dial mode set for your line? Ask your administrator to verify that "Dial Mode Setting" is set correctly for the line you are using. ➞ System Settings (Administrator) > "Image Send Settings" > "Fax Settings" > "Fax Default Settings" > "Dial Mode Setting" Is a busy signal received? If a busy signal is received, the transmission is temporarily cancelled and then automatically re-attempted after a brief interval.
Problem Point to check Solution Did you place a long size original on the document glass when it is scanned? A long size original cannot be scanned from the document glass. Place originals in the document feeder tray of the automatic document feeder. Did you place an original that is folded? If a folded original is placed in the automatic document feeder, an error will occur and scanning will be cancelled when the actual original size is detected during scanning.
Problem Point to check Solution Printing does not take place after reception. Does a password entry screen appear? "Hold Setting for Received Data Print" is enabled. Enter the correct password with the numeric keys. If you do not know the password, check with your administrator.
Problems related to audible signals Problem The volume is too low. • Speaker • Ringer Volume Point to check Solution Has the volume setting been set to "Small" in the system settings (administrator)? Ask your administrator to set the volumes in "Speaker Settings" to "Middle" or "Big".
Problems related to one-touch individual keys / group keys Problem Point to check A one-touch individual key or group key cannot be stored. Has the maximum number of keys been stored? Delete one-touch keys and group keys that are not being used. Have functions been disabled by the administrator? Some functions may have been disabled in the system settings (administrator). Check with your administrator.
SCANNING This chapter provides solutions to possible scanning problems. See the following table of contents to locate the appropriate page for your question or problem. Problems related to scanning operation • Transmission does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 • An address cannot be specified.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Problem Transmission does not take place. An address cannot be specified. Point to check Does the image file exceed the e-mail attachment limit set in the system settings (administrator)? If your administrator has set a limit on the size of transmitted files, a file that exceeds the limit cannot be transmitted. Check with your administrator. Did the image file exceed the file attachment size limit of your mail server? (When Scan to E-mail is used.
Problem The received image file cannot be opened. Point to check Solution Does the viewer program used by the recipient support the format of the received image data? The recipient may be able to open the file if you change the file type and compression mode selected at the time of transmission. Use a software program that is capable of opening the selected file type and compression mode. Does a message appear prompting you to enter your password? The received file is an encrypted PDF file.
Problems related to scan results Problem Point to check Solution The scanned image is clipped. Is the original scan size setting smaller than the actual original size? Set the scan size to the actual original size. If you have intentionally set a smaller size than the actual original size, note carefully the placement position of the selected scan size when placing the original.
Problem Point to check Solution JPEG was selected for the file type but the file was created as a TIFF file. Did you press the [BLACK & WHITE START] key ( ) to begin scanning? When [JPEG] is selected for the file type and the image is scanned in Mono 2, the file will be created as a TIFF file. To create the file as a JPEG file, change the colour mode to [Full Colour] and then press the [COLOUR START] key ( ). The image is too light or too dark. (When using PC Scan.
Problems related to one-touch individual keys / group keys Problem Point to check A one-touch individual key or group key cannot be stored. Has the maximum number of keys been stored? Delete one-touch keys and group keys that are not being used. Have functions been disabled by the administrator? Some functions may have been disabled in the system settings (administrator). Check with your administrator.
DOCUMENT FILING This chapter provides solutions to possible document filing problems. See the following table of contents to locate the appropriate page for your question or problem. • Document filing does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 • A filed data can not be printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Problem Point to check Solution A stored file has disappeared. Did you touch the [Print and Delete the Data] key to print a stored file? A file that is printed using the [Print and Delete the Data] key is automatically deleted after being printed. To print a file without deleting it, use the [Print and Save the Data] key. The file property can be set to "Protect" to prevent the file from being easily deleted. A file cannot be deleted.
INSTALLATION This chapter provides solutions to possible installation problems. See the following table of contents to locate the appropriate page for your question or problem. • The software cannot be installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 • The machine is not detected (when connected to a network). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Problem The machine is not detected (when connected to a network). The plug and play screen does not appear (USB connection in Windows). Point to check Solution Is your computer connected to the same network as the machine? Windows: If the machine and your computer are not connected to the same local area network, the machine will not be detected.
Problem The printer driver is not installed correctly by plug and play (USB connection in Windows). Point to check Solution In Windows 2000/XP/Server 2003/Vista*, if the machine was connected to your computer with a USB cable before the printer driver was installed from the installer, check if information on the unsuccessful installation remains in "Device Manager". (For information on "Device Manager", see Help in Windows.
Removing the software To remove the printer driver or software installed using the installer, follow the steps below. Windows 1 Click the [start] button and then click [Control Panel]. Mac OS X 1 ☞ Software Setup Guide In Windows 98/Me/NT 4.0/2000, click the [Start] button, point to [Settings], and click [Control Panel]. 2 Click [Add or Remove Programs]. 2 • In Windows Vista*, click [Uninstall a program]. Select the program or driver that you wish to delete.
OTHER PROBLEMS This chapter explains how to resolve problems related to the general operation of the machine. Locate your question or problem in the table of contents below and refer to the appropriate page. Problems related to machine operation • Specified machine functions cannot be used.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 • The operation panel cannot be used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Problems related to machine operation Problem Point to check Solution Specified machine functions cannot be used. Have functions been disabled by the administrator? Some functions may have been disabled in the system settings (administrator). Check with your administrator. When user authentication is enabled, the functions that you can use and page counts may be restricted in your user settings. Check with your administrator. The operation panel cannot be used.
Problem Point to check Solution The operation panel cannot be used. Does the message "Call for service. Code:xx-xx*." appear in the touch panel? *Letters and numbers appear in xx-xx. Make sure that the LINE indicator is not lit and that the DATA indicator is not blinking or lit and then switch off the [POWER] key ( ) and the main power switch. Wait at least 10 seconds and then switch the main power switch and the [POWER] key ( ) back on in that order.
Problems related to paper feeding and output Problem The original misfeeds (automatic document feeder). The paper misfeeds. 62 Point to check Solution Is too much paper loaded in document feeder tray? Make sure that the stack of paper in the tray is not higher than the indicator line. ☞ Illustration of the machine (L) (page 70) Is the original a long original? When using the automatic document feeder to scan a long original, set the scan size to [Long Size].
Problem The paper misfeeds. Paper does not feed from the paper tray. The image on paper is skewed. The automatic document feeder does not operate. Point to check Solution Has the correct paper size been set? If you are using a special size, be sure to specify the paper size. If the size of paper loaded in a tray was changed, be sure to check the paper size setting.
Problem Smudges appear on printed output. Toner does not adhere well or creases appear in the paper. Point to check Solution Are you printing on pre-punched paper? If the printed image overlaps the punch holes, smudges may appear on the reverse side of the paper following one-sided printing, or on both sides following two-sided printing. Take care that the image does not overlap the punch holes.
Problems related to peripheral devices Problem The connected USB device cannot be used. The finisher / saddle stitch finisher / inserter does not operate. Stapling does not take place (including pamphlet stapling). Point to check Solution Is the USB device compatible with the machine? Ask your dealer if the device is compatible with the machine. Is the connected USB device recognized correctly? Use "USB-Device Check" in the system settings to check whether or not the device can be recognized.
Problem Stapling does not take place (including pamphlet stapling). Punching does not take place. The stapling position or punch position is not correct. 66 Point to check Solution Is the paper type setting of the tray selected in the printer driver set to a paper type that cannot be stapled? Check the paper type settings in the machine and select a tray that has paper that can be used for stapling*.
Other problems Problem Point to check Solution The touch panel screen is difficult to view. Is the display contrast properly adjusted? Touch the brightness adjustment key ( ) on the system bar in the touch panel to adjust the brightness. ☞ "SYSTEM BAR" in the User's Guide You were logged out without having performed logout yourself. Did Auto Clear activate? When user authentication is used, the currently logged in user will be automatically logged out if Auto Clear activates.
Alarm display of the inserter When the indicators are lit and/or blinking as shown below, operation will not take place even if you press the [START] key ( ). Solve the problem according to the combination of the indicators that are lit and/or blinking. [PUNCH] indicator [START] indicator [STAPLE] indicator Any one of the indicators is solidly lit. Blinking – – – Any one of the indicators is blinking. – – Any one of the indicators is blinking.
Illustration of the machine Front (A) Operation panel LINE indicator / DATA indicator Main power indicator HOME [POWER] key SYSTEM SETTINGS [POWER SAVE] key READY PRINT DATA LINE IMAGE SEND DATA JOB STATUS LOGOUT (B) Output tray (centre tray) (C) Right tray When a finisher/saddle stitch finisher is not installed.
Back (J) Original placement position on the document glass Document glass scale Mark A5 or 5-1/2" x 8-1/2" B5 A4 or 8-1/2" x 11" Document glass scale Mark (K) B5R A4R or 8-1/2" x 11"R B4 or 8-1/2" x 14" A3 or 11" x 17" (L) Indicator line (M) Extension phone socket (N) Telephone line socket (O) Power plug USB connector (A type) (P) USB connector (B type) (Q) LAN connector The part indicated in the illustration is only to be handled by a service technician.
MX-5500N/MX-6200N/MX-6201/MX-7000N/MX-7001 Safety Guide / Troubleshooting PRINTED IN FRANCE TINSE3896GHZZ