Limited Warrenty Policy

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Samsung SDI Warranty Policy

(Product Name: 3.6kwh All in One )

Index

1. Product Warranty - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2

2. Performance Guarantee - - - - - - - - - - - - - - - - - - - - - - - - 2

3. Limitation of Warranty - - - - - - - - - - - - - - - - - - - - - - - - 3

4. Obtaining of Warranty Service - - - - - - - - - - - - - - - - - - - 4

5. Warranty Service Guide - - - - - - - - - - - - - - - - - - - - - - - - 5

Article 1. Warranty Service Process

Article 2. Recycle Process

Article 3. Warranty Extension

Article 4. Warranty Price Table

6. SDI Service Center Information - - - - - - - - - - - - - - - - - - 9

Appendix 1. Application for Warranty Extension

Application for Warranty Extension Format

Summary of content (11 pages)

PAGE 1
Samsung SDI Warranty Policy (Product Name: 3.6kwh All in One ) Index 1. Product Warranty - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2 2. Performance Guarantee ------------------------2 3. Limitation of Warranty ------------------------3 4. Obtaining of Warranty Service 5. Warranty Service Guide - - - - - - - - - - - - - - - - - - - - - - - - 5 -------------------4 Article 1. Warranty Service Process Article 2. Recycle Process Article 3. Warranty Extension Article 4.
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I. Product Warranty 1. Samsung SDI and Samsung SDI Europe GmbH (in the following referred to as “Samsung SDI”) warrant that the Product1 will (i) be free from defects in material and workmanship under normal use and (ii) conform to the applicable Technical Specifications for the Product. 2. The warranty period of the Product (“Product Warranty Period”) is specified as follows: The warranty period shall be five (5) years from the Date of Installation2 3.
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III. Limitation of Warranty 1.
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THIS DISCLAIMER AND EXCLUSION SHALL APPLY EVEN IF THE EXPRESS WARRANTY SET FORTH ABOVE FAILS OF ITS ESSENTIAL PURPOSE. 5. IN NO EVENT WILL SAMSUNG SDI BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, WHETHER THE CLAIM IS BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY OF LAW OR EQUITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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V. Warranty Service Guide Article 1. Warranty Service Process 1. This document contains all related processes for Product Warranty. 2. Responsibilities & Procedures for Warranty Service are specified as follows: [ What to do ] [ How to do ] [ Who does ] A Repair Request Call or E-mail End-User B Service Order Call and E-mail SDI Service Center (e-Service) C Complete Repair Visit End-User Service Engineer A. End-User shall notify SDI Service Center(specified in Chapter VI.
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Article 2. Recycle Process 1. This Recycle Process details all related processes for reuse or disposal of the Product not conforming to its intended use. 2. Responsibilities and Procedures required for Recycle Process are specified as follows: [ What to do ] [ How to do ] [ Who to do ] A Disposal Request Call or E-mail End-User B Disposal Response Call and E-mail SDI Service Center (TSE) C Recycle Visit to End-User Recycle Engineer A.
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B. Pay-Per-Incident (Individual Payment): This extension is to ensure that any items required for Warranty Service for the Product, including replacement materials and support infra, will be maintained by SDI for the extended contract period. By choosing this option, End-User expresses only his/her prior consent to Warranty Price Standard specified in Article 4, for any defects occurred during Ten (10) years of Performance Guarantee Period. 3.
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B. Parts Service Charge Period AC B’d DC B’d 0≤Years≤5 €569 €569 5 < Years≤7 €637 €637 7 < Years≤10 €728 €728 10 < Years≤20 €865 €865 MPPT B’d €569 €637 €728 €865 DC Link B’d €114 €128 €146 €174 DSP B’d €142 €159 €182 €216 EMS B’d €122 €137 €156 €186 EMS SMPS B’d €23 €26 €30 €35 Tray BMS B’d €142 €159 €182 €216 LCD B’d €12 €13 €15 €18 Batt.
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VI. SDI Service Center Information 1st Contact : e-SVC (Call Center/On-Site Service) i. Company Name : e-Service Haberkorn GmbH ii. Address : Augustenhohe 7, 06493 Harzgerode, Germany iii. Tel : +49 (0) 3 94 84 - 7429 - 0 (DW: 160) (Language: German) +44 118 324 7016 (Language: English) iv. Moblie : +49 (172) 3 472 539 v. E-mail : samsung@e-service48.de 2nd Contact : Samsung SDI-HQ (Korea) vi. Address : 150-20 Gongse-ro, Giheung-Gu, Yongin-Si, Gyenonggi-do, Korea, Republic Of 3rd Contact : SDIEU vii.
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Appendix 1. Application for Warranty Extension Warranty Extension for your 3.6kwh All in One made by Samsung SDI. Dear customer, Thank you for placing your trust by choosing our product as the model name of 3.6kwh All in One. With your purchase of this Samsung SDI product you automatically benefit from all the advantages of the Samsung SDI warranty service free for the first five years.
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Application for Warranty Extension You must choose the warranty extension option within the first 2 weeks of installing your product. Please fill in the blank and tick box for your Warranty Extension. 1. Name : 2. Fist Name : 3. House number : 4. Street/Road name : 5. Town/city : 6. State & postcode : 7. Telephone : 8. E-mail : 9. Unit purchased from : 10. Type of Product : 11. Serial number : 12.