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ERA420 Frequently Asked Questions Page 1 of 20

ERA420 Frequently Asked Questions.

This list of Frequently Asked Questions is not intended to replace the ERA420 instruction manual. It does

not list all the functions and features of the ERA420. Please refer to the ERA420 instruction manual for

more guidance on functions and programming steps not covered in these “Frequently Asked Questions”.

The ERA420 has some features and functions that are not enabled at the factory default settings. You will

require the assistance of a Sharp cash register dealer to activate these features. Please contact Sharp’s

customer care centre on: Phone: 1300 13 50 22, Fax: 1300 727 717, or log on to www.sharp.net.au to find

a cash register dealer near you.

The cash register dealer will advise you of their fees for providing additional programming assistance with

your ERA420.

List of common features and functions that require a dealer’s

assistance to enable or implement.

1. Change the position or function of keys.

2. Change the number of Departments or PLUs available.

3. Change the number of receipt logo text lines.

4. Enable copy receipt.

5. Set the currency symbol to: $.

6. Enable rounding of sales subtotal to the nearest the 5cents

for cash sales.

7. Allow refunds to credit cards.

8. Setting up a training cashier.

9. Auto log off of cashier at the end of a sale.

This list is not exhaustive.

Summary of content (20 pages)

PAGE 1
ERA420 Frequently Asked Questions. This list of Frequently Asked Questions is not intended to replace the ERA420 instruction manual. It does not list all the functions and features of the ERA420. Please refer to the ERA420 instruction manual for more guidance on functions and programming steps not covered in these “Frequently Asked Questions”. The ERA420 has some features and functions that are not enabled at the factory default settings.
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ERA420 Frequently Asked Questions Page 2 of 20
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Mode Switch and Mode Keys ERA420 Frequently Asked Questions Page 3 of 20
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Standard Keyboard Layout ERA420 Frequently Asked Questions Page 4 of 20
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How do I prepare my ERA420 for set-up? Take the ERA420 out of its box, remove the packing materials. Place the ERA420 on a flat stable surface, close to a power outlet. Also insure it will not be exposed to direct sunlight, and is away from water (taps, sinks, etc). How do I ensure the memory battery is charged, and why should I do so? The ERA420 uses a built-in re-chargeable battery to hold its preset, and sales data in memory when it is switched off.
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2. Your ERA420 is shipped with the print head release lever held by a white retainer in the lifted up position. Be sure to remove this retainer (see the diagram below), if you have not already done so. Move the print head release lever to the printing position (print head down). 3. Installing the receipt paper roll a. Turn the mode switch to the REG position. b. Set the paper in the receipt side of the printer as shown below.
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c. Insert the end of the paper into the paper chute as shown below. It will automatically be fed key to feed through the printer. If you have trouble feeding the paper, please press the more paper as required. d. Cut off the excess paper which comes out of the printer with the paper cutter on the receipt paper side. 4. Installing the journal paper roll a. Place the paper roll in the journal side of the printer.
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5. Procedure to use to install paper rolls if you encounter problems with the normal procedure a. Trim the paper rolls as required b. Pull the print head release lever toward you to lift up the print head. c. Insert the end of the paper into the paper chute, while pressing the receipt or journal paper feed key as required. d. When the end of the paper comes out of the printer, release the feed key and return the print head release lever to its original position. e.
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How do I set a 10% GST rate? 1. Turn the mode key to the PGM2 position 2. Enter: 2 7 1 1 ●  1  1 0 TL How do I set a Department as taxable or not taxable? 1. Turn the mode key to the PGM2 position a. To make a department taxable, enter: -2- -1- -1- -1 ●  use numeric keys to enter the department code  -0- -0- -0- -1- ST TL For example to make department 1 taxable enter: -2- -1- -1- -1 ●  1  -0- -0- -0- -1- ST TL b.
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How do I set the letters GST to print on the receipt? 1. Turn the mode key to the PGM2 position Enter: -2- -3- -1- -4 ●  1 5  use the programming key sheet to type in GST ST TL You can enter characters with the programming key sheet supplied with your ERA420. The programming key sheet is illustrated below How do I turn off the power save (screen off) function? 1. Turn the mode key to the PGM2 position Enter: -2- -6- -8- -9 ●  0 9 9 9 TL The ERA420 will not now go into power save mode.
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How do I give a department a descriptive name? 2. Turn the mode key to the PGM2 position Enter: -2- -1- -1- -4 ●  key in department code  type in description ST TL You can enter characters with the programming key sheet supplied with your ERA420. The programming key sheet is illustrated below You can enter up to 16 characters for the department description. Please refer to the instruction manual (pages 18 -19) for details.
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How do I programme the PLUs (Price Look Ups)? The ERA420 is set with 20 PLUs when at its factory default settings. You can programme up to 500 PLUs using factory default settings. PLUs are used to “look up”, a description and price for often sold items. Please follow the steps below to programme a PLU To create a PLU with an open price. 2. Turn the mode key to the PGM2 position. 3. Enter: -2- -2- -1- -0 ●  key PLU number with numeric key pad  -1- ST TL 4.
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To set a price for a preset PLU. Each PLU can have two prices set. 1. Turn the mode key to PGM2 2. Enter: -1- -2- -1- -0 ●  key PLU number with numeric key pad  st PLU’s 1 price in cents ST nd PLU’s 2 price in cents ST TL For example: To set PLU 21 to a preset price 1 of $6.00 and a preset price 2 of $4.00 you would enter: -1- -2- -1- -0 ●  -2- -1-  -6- -0- -0 ST -4- -0- -0 ST TL You can skip the 2nd price by pressing ST twice.
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Set a description or a PLU 1. Turn the Mode key to PGM2. Enter: -2- -2- -1- -4 ●  key PLU number with numeric key pad  type description ST TL You can enter characters with the programming key sheet supplied with your ERA420. The programming key sheet is illustrated below You can enter up to 16 characters for the department description.
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How do I put PLUs on Keyboard Levels 2 and 3? The ERA420 has three keyboard levels. PLUs 1 to 70 are on level one. You can assign other PLUs to level two or three. The keys: -L1_ -L2_ -L3_ are used to select each level, when programming, and when using the PLUs on different levels during a sales transaction. To assign a PLU to a level. PLU keys have key numbers pre-assigned to them. These key numbers are used when assigning PLUs to keyboard levels.
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How do I get my business name and ABN to print on the receipt? 1. Turn the mode key to the PGM2 position 2. Type each line of your information, up to 3 lines as follows: 3. Enter the Top (first) line do the following: Enter: -2- -6- -1- -4 ●  -1-  type in text up to 24 characters ST TL type in text up to 24 characters ST TL type in text up to 24 characters ST TL 4. Enter the second line do the following: Enter: -2- -6- -1- -4 ●  -2-  5.
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How do I make a sale? Enter a sale directly into a department 1. Turn the mode key to REG 2. Enter the price in cents. For example $15.00 is entered as: -1 5 0 0 3. Press the department key you wish to apply the $15.00 sale to for example department 2: 4. Press TL to finalise the sale to cash Sell a preset PLU 1. Turn the mode key to REG 2. Press a preset PLU key you have programmed with a price: 3. Press TL to finalise the sale to cash Sell a PLU with an open price 1. Turn the mode key to REG 2.
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How do I make a Correction after finalizing a Transaction (void mode)? When you need to correct (void) incorrect entries after the sale has been finalised, Please use the following procedure: 1. Turn the mode key to MGR position. 2. Press the key (void key) 3. Re-enter the sale information you wish to remove. All the amounts you enter will be removed from the relevant Department and/or PLU as well as the Transaction totals such as Cash in Drawer.
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The ERA420 display shows “NOT ASSIGNED” and I cannot make a sale. How do I fix this? You must sign a cashier on. Please do the following to fix this problem. 1. Turn the mode key to REG 2. Press the CL button to clear the “NOT ASSIGNED” message. 3. Enter: 1 CASH # to sign on cashier 1.
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To produce a period X report, do the following: 1. Turn the mode key to X2/Z2 position 2. Enter -2 -0 -0 - TL 3. Your period X report will print. It will have *X2* printed at the top of the report. To produce a period Z report, do the following: 4. Turn the mode key to X2/Z2 position 5. Enter -2 -0 -0 ● - TL Your period Z report will print. It will have *Z2* printed at the top of the report. This list of Frequently Asked Questions is not intended to replace the ERA420 instruction manual.