User Guide SC21 Series hand-portable radio
Original Instructions: ENGLISH Document Number: MOD-17-2158 Issue 7.0 Copyright © Sepura Limited 2002–2019 All rights reserved. No part of the information contained herein and the other referred documents may be copied, distributed or transmitted by any means to any other party without prior written permission of Sepura Limited. The distribution of this document may require a Non-Disclosure Agreement (NDA) between Sepura Limited and their agents or customers.
General information This user guide describes the default operation and features of the SC21 Series radio. Your service provider or organisation may have customised your radio to optimise its performance to suit your individual needs. There may be differences between this guide and the way your product operates. Contact your service provider or organisation for information about the customisation of your radio.
Federal Communication Commission (FCC) Regulations Sepura TETRA radios generate, use and radiate RF energy. Radios that comply with the limits for a Class A digital device, pursuant of part 15 of the FCC rules are identified by an FCC certification ID label (located under the battery). Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment (rule part 15.21). This device complies with Part 15 of the FCC rules.
CONTENTS Safety Regulatory i i Your radio at a glance 1 Battery 3 Charging the battery Charging a 'flat' battery Fitting the battery Removing the battery Using Sepura approved batteries 4 5 5 5 6 Controls & indicators 8 Navi-knob Navigation Keys Soft keys Context keys Status icons LED indicators Emergency button 8 8 9 9 10 14 14 Getting Started Antenna Fitting a Smartcard Power on Power off Locking and unlocking the keypad Home screen Shortcut Bar Notifications Menu SmartMenus Help Emergency ope
Vibration alerts (Haptics) 29 Personalising your radio 31 Invert the display Adjusting the backlight Day/Night mode Adjusting text and icon size Setting the display language Menu style Time and Date 31 31 32 32 33 33 35 Talkgroups and folders 36 Special folders Talkgroup Selection Mode Typical folder arrangement Selecting a talkgroup Folder Selection Mode 37 38 39 39 44 Contacts 52 Searching and filtering contacts View contact details Creating contacts Editing contacts Delete all contacts 52 53
Paging alerts Networks Authentication Change Network Transmit Inhibit Adjusting the DMO power transmission level Fallback Mode Operating Modes DMO Mode Repeater Mode Callout alerts Responding to Callouts Callout display Group calls to Callout group Information Phase Features Privacy Screen Connector Protector User profiles Man Down Lone Worker WAP Using WAP Browser menu Navigation menu Settings History menu Using bookmarks Call handling Location Services Position Direction Reporting options GNSS selection B
Unlocking the radio after incorrect PIN entry End-to-End Encryption Zeroising Asset management Labelling RFID tag Customising your radio Revert radio settings to customisation settings Accessories Accessory profiles Belt Clip Shirt/Pocket clip Uniform stud Fitting an accessory vi 112 113 114 115 115 116 116 117 119 119 121 122 123 124 SC21 Series hand-portable radio
Your radio at a glance 16 1 25 17 15 2 14 24 18 13 23 22 12 19 3 21 11 4 10 5 9 6 20 7 8 Item Description 1 Emergency Button. Press and hold (2 seconds) to initiate an Alarm call. 2 Antenna. 3 Rugged Accessory Connector (sRAC). Provides connection for accessories. 4 Centre context key (Groups, Status, Profiles). Press to activate the feature or option that appears directly above the key. 5 Right context key.
Item 11 Left context key. Press to activate the feature or option that appears directly above the key. 12 Colour display with backlight. 13 Earpiece and microphone. Earpiece is active during full-duplex calls when the radio is held like a mobile phone against the ear. Speak into the microphone during half-duplex calls when the radio is not attached to an audio accessory and held in the hand. 14 Blue LED (indicator). Indicates a missed event such as a call, Callout or message.
Battery For your safety, inspect the battery regularly for any signs of damage, such as cracks or surface damage caused by an impact or the battery being dropped. Fit a new battery if there are any signs of damage. Warning! Risk to personal safety. Sepura TETRA radios have been tested and certified using Sepura approved batteries.
Ensure that batteries are fully charged at the start of a shift. Decrease the amount of time the backlight stays lit between key presses (see Adjusting the backlight on page 31). Keep your speaker audio volume to a minimum (see Adjusting the volume on page 28). Reduce the length of time the radio is transmitting and keep DMO or telephone type calls to a minimum because they cause higher current consumption. Shorten the GPS reporting intervals if enabled (see Reporting options on page 105).
Charging a 'flat' battery If the battery is completely 'flat' (without charge) during storage or after a long period of non-activity, it may fail to recharge or stop charging after 20 minutes. If this happens, disconnect and then reconnect the charger (or power off the charger, then power on) to reset the battery. NOTE: Do not charge a flat battery attached to the radio.
Caution! Risk of damage to the radio. If a Belt clip or Shirt/Pocket clip is fitted to the radio, lift the Belt clip or Shirt/Pocket clip before attempting to remove the battery. Do not attempt to remove the battery from the battery compartment sideways under the clip. This may result in damage to the radio and the belt clip. Push the safety latch on the bottom of the battery. Lift the battery upwards and remove.
If a non-Sepura battery is fitted, the Charge is reported as 0%, the battery is marked as Unauthenticated and the serial number is not shown.
Controls & indicators Your radio has a number of controls and indicators. Navi-knob The Navi-knob is a continuous rotating knob that in its normal mode is used to adjust the volume. The Navi-knob can also be used to perform various other functions.
NOTE: When the display is inverted (flipped upside down) the left and right navigation keys work in opposite directions. Soft keys Some keys on your radio may be customised to provide one-touch access to regularly used features. These programmable keys are referred to as soft keys.
Context key Centre Right Label Action Groups Press to change the talkgroup. See Selecting a talkgroup on page 39 Status Press 2 times to send a status message. See Messages on page 68. Profiles Press 3 times to select a user profile. See User profiles on page 94 Shortcut Press to open the Shortcut Bar to quickly access regularly used features or clear a notification.
Icon Description E2E Encryption enabled The Secure Communications icon indicates that the selected talkgroup is customised for End-to-End Encryption. In other words, calls you make by pressing the PTT button are End-to-End Encrypted. E2E Encryption disabled Indicates that the call is not encrypted. Key agreement Indicates that a cryptographic key agreement is in progress between the radio and the Key Management Centre (KMC) on the network. (See End-to-End Encryption on page 113.).
Icon Description Repeater ignored Repeater mode off DMO transmission power. The radio has been set to a higher transmission power than the normal transmission power level. DMO transmission power. The radio has been set to a lower transmission power than the normal transmission power level. General icons Migrated Your radio is registered on a Visited Network. Signal Strength Shows the current signal strength. More bars indicate a stronger signal.
Icon Description User Profile Appears when a user profile is activated. Your radio may be programmed for a number of user profiles. The number next to the icon indicates the chosen user profile. Communication Type Mismatch This icon appears when there is a mismatch in communications and is activated when: the radio is out of range of a gateway when another radio within range of the gateway is in a group call, and you cannot participate in the call. and that you cannot take part in the call.
LED indicators Blue LED The blue LED indicates either a missed event, such as a missed call or unread message, or your Bluetooth® status (if enabled). Notifications alerting you to the missed calls, Callouts or unread messages appear in the Shortcut Bar. See Notifications on page 21.
Getting Started Antenna Your radio must be fitted with an antenna at all times (unless your radio is used with an external antenna such as an RSM) during operational periods. Transmitting without an antenna attached may damage the product. Your radio is designed for use with Sepura approved antennas. Always ensure that the seal between the antenna and the radio is maintained. Never touch the antenna when the radio is transmitting. Ensure your radio is powered off before fitting or removing the antenna.
Fitting a Smartcard If required by your network operator, you may need to fit a Smartcard to your radio. Caution! Risk of damage to the radio. Do not attempt to remove the card holder cover by levering along the sealed edges with tooling. The cover must be refitted correctly to retain the radio's IP rating. Caution! Risk of damage to the radio. Do not over-extend the card holder in the open position as this can cause permanent damage. Power off the radio and remove the battery. 1.
2. Slide the card holder left to unlock and then lift and pivot to open it. Insert the card. 3. Close and slide the card holder right to lock. 4. Refit the card holder cover. Apply even pressure to the cover to ensure it is firmly seated and seals the card compartment to retain the radio's IP rating.
Power on To power on, press and hold (2 seconds) the Cancel/Home key. Your radio attaches to the last selected talkgroup when it is powered off (if it is 'in service'). This is customisable. Depending on your radio's customisation any of the following may display: the percentage of charge remaining, if a Sepura battery is fitted a company logo a splash screen a welcome screen a PIN entry screen NOTE: A message may be displayed relating to the authenticity of your battery or attached accessory.
Locking and unlocking the keypad To prevent accidental activity during operation, you can lock the keypad. This will also prevent access to the radio's functions if the radio is stolen. When the keypad is locked, the Key icon appears in the status line. The keypad can be locked manually or set to lock automatically after a period of inactivity. NOTE: If customised, your radio's keypad can be locked when an accessory is attached.
1. Select Menu > Options > Settings > Keypad Lock. 2. Press Lock to lock the keypad. Setting the radio to automatically lock the keypad You can set the radio to automatically lock the keypad after a period of inactivity. 1. Select Menu > Options > Settings > Timed Keypad Lock. 2. Press Toggle to enable/disable auto keypad lock. Home screen The top level screen, known as the home screen, appears when the radio powers on and when it is idle.
Shortcut Bar You can easily access commonly used radio features such as your Inbox, and turn features on and off using the Shortcut Bar. The Shortcut Bar can contain up to 5 radio features and some of these can be paired with notifications to alert you to a missed call or a new message in your Inbox. To open the Shortcut Bar, in the Home screen press the Shortcut context key or the Up navigation key. # Description 1 Use the navigation keys to scroll through the notifications and features.
Menu Your radio is customised by your service provider or organisation with a number of features that are accessed from the main menu. To open the main menu, in the Home screen press Menu. To open a sub-menu or menu option, scroll to the option (highlight it) and press Select. To return to a higher level menu, press Back. To return to the Home screen at any time within the menu hierarchy, press and hold (2 seconds) the Cancel/Home key.
Icon Menu option User Profiles Select customised profiles designed specifically for the way you work. Help View help, such as a list of customised soft keys on your radio. SmartMenus SmartMenus are designed to provide quick access to regularly used radio features, usually with a common theme.
Press Menu > Help.
Emergency operation Emergency operation is available in TMO if the radio is in service. If your radio is operating in DMO when you make the emergency call, the radio switches to TMO before making the emergency call. If the radio cannot make the call in TMO, the radio automatically switches back to DMO to make the call. The red button on the top of your radio can be programmed to initiate an Alarm call at any time when your radio is in operation. This button is known as the Emergency Button.
Making an Alarm call You can still make an Alarm call if the keypad is locked. To make an Alarm call 1. Press and hold (2 seconds) the Emergency button; a confirmation beep sounds. 2. Release the button and speak into the microphone.
Power on Alarm call If your radio is powered off, press and hold (3 seconds) the Emergency button to power on and initiate an Alarm call. Any customised Welcome screen is not displayed during power on. If your radio is customised for PIN entry, you will need to enter your PIN before the alarm call is initiated. It may take several seconds for the radio to complete its power on process before initiating the Alarm call.
Sound Your radio is equipped with a loudspeaker for use during PTT calls and an earpiece for use during telephone calls. You can adjust the volume of the speaker and increase the sensitivity of the microphone (see Whisper mode on the facing page) so that you can speak more quietly. Your radio also uses sound to alert you to the various operational states. Adjusting the volume Rotate the Navi-knob to adjust the volume. A vertical volume meter displays to indicate the current volume level.
During incoming or outgoing emergency calls, audio is always routed to the radio's speaker. A full duplex call is always routed to the radio's earpiece. Whisper mode Whisper mode allows you to talk more quietly than normal but still be heard and understood by the person you are calling. It can be useful to switch to Whisper mode when providing confidential information.
To toggle vibration alerts 1. Select one or more of the following options: Vibrator (Voice)—vibrate on incoming individual half-duplex or full-duplex calls Vibrator (Data)—vibrate on incoming SDS or Status messages Vibrator (Alarm Key)—vibrate when Emergency Button is pressed Vibrator (Key Press)—vibrate when any key (except Emergency Button and PTT) is pressed 2. Press Toggle or the Send/Select key to enable/disable it as required. 3.
Personalising your radio You can personalise your display settings (such as text size, backlight, inverting the screen and change languages) and create a personal phone book containing your own contacts. Invert the display When you are wearing the radio on your shoulder, attached to a belt or to a body vest, you may want to flip the display upside down to make it easier to read. The Invert Display option rotates all screen elements by 180 degrees.
Day/Night mode When a call or message is received, and when you press any key, the backlight lights up the display and keypad. A bright display can be a potential distraction, particularly when driving at night or in poor lighting conditions. Day/Night mode lets you adjust the intensity of the backlight and keypad illumination to suit your working conditions. Night mode reduces the glare from the display, making it ideally suited for night time use.
NOTE: Depending on the customisation of the Home screen, if the date is shown on the Home screen it may be truncated in Very Large Mode. If the date format YYYY.MM.DD is used, then the day does not display. To change text mode: 1. Select Menu > Options > Settings > Display Settings > Text Size. 2. Use the Up and Down Navigation keys to highlight the mode and then press the Select context key. The radio displays the Home screen, with the text and icons appearing in the chosen mode.
Grid style highlight items using the four navigation keys to open an item press Select to return to the top level screen press Cancel or Cancel/Home key. List style highlight items using the Down and Up navigation keys. to open an item press Select to return to the top level screen press Cancel or the Cancel/Home key.
Compatibility style (card) highlight items using the Left and Right navigation keys to open an item press Select to return to the top level screen press Cancel or Cancel/Home key. Time and Date Your radio can be customised to display the current time and date on the Home screen. The time is shown in 24 hour format. The day and month appear in alphanumeric characters, for example Wednesday, 20 May. Your radio may be customised to use shortened forms for the day (Wed.).
Talkgroups and folders Talkgroups are pre-programmed onto your radio. Each talkgroup typically contains users who have a similar role or who are within a distinct location or who provide a service that you would use. They are organised into folders to help you quickly select one that is applicable to your environment or situation. A folder can contain both DMO and TMO talkgroups, but only those talkgroups applicable to the current operating mode, either DMO or TMO, appear when a folder is opened.
Special folders In addition to the ‘standard’ folders created to contain your talkgroups, your radio can be customised with Special folders. Special folders can only contain talkgroups (they cannot contain folders). Some Special folders are continuously scanned, and when ongoing calls are detected you can join in by pressing the PTT.
Talkgroup Selection Mode When the radio is customised for Talkgroup Selection Mode, the selected talkgroup becomes the requested talkgroup to which you make calls. You can insert frequently used talkgroups in the Favourites folder, making it quicker and easier to change your talkgroup. Additionally your radio may be customised for Quick Groups that allow you to change to a frequently used talkgroup using a soft key. You can create your own user defined scan lists that are saved into the UDSL special folder.
Typical folder arrangement The following illustration shows how the folders can be used to organise talkgroups: Selecting a talkgroup You can use one of the following methods to select a talkgroup: From the Home screen, press Groups. From the Menu navigate to the Groups menu. Use a soft key to return to your Quick Group.
NOTE: Talkgroups in the Smart Call Folder-1 or Smart Call Folder-2 folders can only be accessed when the appropriate Smart Call mode has been selected from the Speech Call Settings screen or by using a soft key. (See Smart Calls on page 62.) Standard talkgroup selection 1. From the Home Screen, press the Groups key. The current selected folder and talkgroup appear in the talkgroup selection box. 2.
2. Use the Navi-knob to move between the folder levels (sub-folders). 3. Press the Select context key to attach to the talkgroup. Opening a folder 1. Select Menu > Groups > Folders. 2. Highlight a folder and press Open. To navigate back ‘up’ the folders list, press Back. Searching for folders and talkgroups You can search for talkgroups or folders by filtering on a text string. Items which do not match the string are temporarily ‘filtered out’ of the list.
1. Select Menu > Groups > Folders > Favourites. 2. Press Options, then select Open. 3. Navigate to the New Group option then press Options. 4. Press Insert. 5. Select the talkgroup you want to add (from any folder). 6. Press Select to insert the talkgroup into the Favourites folder. If the New Group option is not available, you do not have 'edit' permissions on the Favourites folder. The Favourites folder must be set to 'Edit' at customisation.
the talkgroups it contains are scanned, allowing your radio to receive calls from any of the talkgroups in the UDSL the UDSL icon is displayed in the right hand corner of the radio display calls are made to the talkgroup designated as the 'selected talkgroup'. If there is no selected talkgroup in the UDSL, calls are made to the talkgroup with the highest priority.
Changing group scanning priority 1. Select Edit > Options > Change Priority. 2. Select scan priority (High), (Normal) or (Low) then press Select. 3. Select Edit > Options > Save. Scanning ON/OFF Scanning of talkgroups can be enabled and disabled. If scanning is disabled, the radio will ignore incoming calls on these talkgroups. Your current talkgroup is always scanned. Background talkgroups are always scanned and will continue to be scanned when scanning is disabled. 1.
All the TMO talkgroups within the selected folder that are scan-enabled1 and valid for the current network contribute to the scan list that the radio uses to prioritise calls. If a talkgroup is editable2 you can change its scan state (to enable or disable scanning), change its scanning priority (see Scanning talkgroups on page 48) and select or deselect it.
3. Scroll to the folder (highlight it) and press Options, then scroll to the Select option and press Select. Only talkgroups which are valid for the current network are listed in the folder. To select a folder and talkgroup using the Talkgroup Selection box: 1. From the Home screen, press Groups. The current selected folder and talkgroup are displayed in the Talkgroup Selection box.
To select a talkgroup from the folder: 1. From the Home screen, press Groups to open the current folder. The selected talkgroup within the folder is indicated by the icon. 2. Scroll to the talkgroup you want as your requested talkgroup and press Select. Selection is indicated by the icon. To select a talkgroup using the Talkgroup Selection box: 1. From the Home screen, press Groups. The selected talkgroup and folder appear in the Talkgroup Selection box. The current talkgroup appears in bold typeface. 2.
NOTE: You can copy a talkgroup from the Always Attached folder for the purpose of making it your selected talkgroup. Any changes to the talkgroup's properties, such as the scanning priority and scan state, will be overridden by the properties set in the Always Attached folder. To copy a talkgroup: 1. From the Home screen, press Menu then select Groups > Folders to open the current folder. If you want to open another folder press Back to navigate 'up' the folder list, select the folder and then press Open.
Symbol Priority Medium priority scanned Medium priority not scanned High priority scanned High priority not scanned Background talkgroup not scanned Background talkgroup scanned To scan a talkgroup: 1. From the Home screen, press Menu then select Groups > Folders to open the current folder. If you want to open another folder, press Back to navigate 'up' the folder list, select the folder and press Open. 2.
To restore a folder: 1. Select the folder and press Options. 2. Scroll to the Restore Defaults option and press Select and then select the Restore Folder Defs. and press Select. To restore all folders: When all the folders are restored, the DGNA folder is emptied of talkgroups, and the radio will reboot on completion of restoring the folders. 1. From the folder list press Options, then scroll to the Restore Defaults option and press Select. 2. Scroll to the Restore All Defaults option and press Select.
To view your Quick Folders: 1. Select Menu > Groups > Quick Folders. Select the Folder (1 to 5 depending on customisation) and press Select to view the folder assigned as this Quick Folder. Scanning ON/OFF Scanning of talkgroups (those that are always scanned or are background talkgroups) in the current selected folder and the Background folder can be enabled and disabled. If scanning is disabled, the radio will ignore incoming calls on these talkgroups. Your current talkgroup is always scanned. 1.
Contacts Details of regularly used contacts are stored in a phone book. The phone book has a series of folders labelled Menu, Search, All and Personal. Your radio may have additional folders containing contacts programmed into your radio during customisation. The Personal folder contains contacts you create (personal contacts). This folder only appears when you create your first personal contact. The All folder contains both personal contacts and contacts programmed into your radio.
To search for contacts and numbers within the phone book: 1. Select Menu > Phone > Contacts. Navigate to the Search folder. 2. Press the Up navigation key to open the Search Bar. 3. Enter a search string (see Text entry on page 66) and press the Search context key. 4. When the search is complete, any folder containing a possible match to your search (and the number of possible matches within that folder) appear in the Search folder. To open a folder, select it and then press the Open context key. 5.
network. To change the dial mode, press the Up navigation key to select the dial mode line then use the Left or Right navigation keys to switch dial modes. Press the Down navigation key to continue entering the number. If the message Wrong number type appears, change the dial mode or check that the length of the number is between 5 and 8 numbers. 5. Enter the number (see Text entry on page 66) then press the Save context key. 6.
Delete all contacts You can delete all contacts in your Personal folder. You can also delete individual contacts or numbers associated with them, see Editing contacts on the previous page. To delete all contacts 1. Select Menu > Phone > Contacts. 2. Navigate to the Menu card then select Delete User Contacts.
Calls The various types of voice and data calls that are supported by your radio, and the acoustic and visual alerts that accompany a call, depend on your radio's customisation. Call types Sepura radios support the following voice- and data call types: Voice call types Voice call type Description Group A call between you and a group of other radio users in your attached talkgroup. A group call is always a half-duplex call. Users can join and leave the call at any time.
Voice call type Description Smart Call A special individual call made in Smart Call mode which allows you to make group or broadcast calls to specific talkgroups without the need to notify the network about the talkgroup change. Smart Call mode is initiated from a configured soft key. Smart call priority can have a call priority value from 0 (undefined) to 15 (pre-emptive priority 4, emergency) in TMO and to a value from 0 (undefined) to 3 (Emergency pre-emptive priority call) in DMO.
Icon Description Received TETRA DMO Call Sent TETRA DMO Call The call history is deleted if you do not switch off your radio correctly (using the Cancel/Home key). To display the call history Select Menu > Phone > Call History. To display the call information Select a call in the call history list then press Open. To make a call from call history See Individual calls on the facing page.
Receiving a group call When a group call is received, the LED flashes red and your radio status changes to ‘Group Call’. The name of the talkgroup, talkgroup folder and the caller’s ID are displayed. When the LED changes to solid green (after a few seconds) you can respond to the call. Individual calls Individual calls (point-to-point) are private calls between you and one other person.
Calling by dialling: 1. From the Home Screen, dial the number of the person you are calling. 2. Press the PTT button to initiate the call (or press the Call context key). 3. To speak press the PTT button; release the PTT button to listen to the other radio users. 4. To end the call, press the Clear context or the Cancel/Home key. Calling a contact directly: When the radio is customised with this feature, a call can be made to a contact without having to select a specific number, by pressing the PTT button.
Calling a contact directly: When the radio is customised with this feature, a call can be made to a contact without having to select a specific number, by pressing the Select/Send key. 1. Navigate to a contacts folder (such as the All folder) and select your contact as normal. 2. Press the Select/Send key to initiate the call: The radio uses the first valid TETRA ID for the contact to make the call. If the TETRA call is not successful, the radio uses the first valid PSTN ID to make the call.
Broadcast calls Sometimes it may be necessary for your Dispatcher to make a high-priority broadcast (also known as a Site Wide Call) to all network users. These calls take priority over any lower priority on-going calls, and you cannot respond to them: pressing the PTT key has no effect during a broadcast call. During a broadcast call the display changes to ‘Broadcast Call’ and the displayed.
Make a Smart Call 1. Open the Smart Call menu either of the following: Press a preconfigured soft key. Use the Speech Call Settings menu (see Speech call settings below. 2. Select mode Smart Call A or Smart Call B. Your radio goes into Smart Call Mode. The tri-colour LED flashes amber and the active Smart Call folder is displayed. 3. Select the required talkgroup in the current Smart Group Folder by . 4.
Once the call is established, the characteristics of the new call are the same as those of any call of that type. For example, if the new call is half-duplex, you need to press PTT before starting to speak, releasing the PTT allows other parties to take the speech item, and the top microphone and halfduplex loudspeakers are used. When a radio is worn attached to your body, a half-duplex to full-duplex call modification can be difficult to handle (since the latter is a telephone-type call).
To change the PTT behaviour during a group call: 1. When the group call is in progress, press the PTT context key. Select the PTT behaviour and press the Select context key. Alternatively, you can change the PTT behaviour during a group call by pressing the Options context key, then selecting the PTT Behaviour option.
Text entry Writing and editing text on your radio is similar to most Smartphones. Text edit mode is automatically activated when you select certain functions, such as creating a message or adding a contact to your phone book. To enter characters: Press a key repeatedly to highlight a character in its Character Selection Box at the bottom of the screen, then press the Select context key (or wait for the character to be auto-inserted).
Character sets You can use character sets to change the style of the text, and to enter numbers and special characters. The character set can be changed as often as required when entering text. The following character sets are supported: Character set Description Auto-capitalisation (Abc) The first letter is entered in upper-case, with all following characters in lower-case. New sentences start with a capital letter and end with a full stop (.
Messages Your radio supports status messages, text (SDS) messages and messages. All message types are available from the Messages menu. picture Message Inbox Incoming messages are displayed in the Inbox with the most recently received messages at the top. Unread messages appear in Bold. The Inbox can store up to 50 messages. When the Inbox is full, unsaved older messages are automatically deleted when new messages are received. If you want to keep a message, you must save it.
Icon Description Status message SDS message (unread) SDS message Broken message: there was a problem receiving the message. Its contents are lost or damaged. Saved Messages is nearly full to capacity [customisable] SDS message with Paging Alert (unread) SDS message with Paging Alert Picture message (unread) Picture message Inbox operations You can perform a number of functions from the Inbox.
To view message details: 1. Open your Inbox (see To open the Inbox: on page 68). 2. Select a message then use Options > Details. 3. To exit the Details screen press Cancel. Item Description 1 Message location (Inbox) 2 Size. Note: this is a relative measure of the message size (not number of characters).
Open a URL in a message Open the message then select Options > Open URL. A text message may contain a URL which you can open in the WAP Browser. If your radio has been customised to do so, URLs in text messages can open automatically in the WAP Browser when they are received. Saved messages You can save up to 50 messages in your Saved messages folder.
To return to the top level menu screen, either wait for the inactivity timer to expire, or press and hold the Cancel/Home key, or press and hold the ‘clear’ soft key. To send the message immediately See Sending messages below. You can set an option to confirm that the message has been delivered, see SDS report request on page 74. To save the message Select Options > Save. To edit a saved text message 1. View Saved Messages and select the saved message. 2. Select Options > Edit. 3.
2. Select Send or Options > Send. 3. Select a destination (see below): Send to default destination Select Send to Default then select Send. The message is sent and the radio returns to the message screen. Send to current talkgroup 1. Select Send to Group. The current talkgroup is shown. 2. Select Send. Send to a Phonebook entry 1. Select Phonebook. Your Phonebook opens. 2. Select your contact and press Open. 3. Select the phone number. (Contacts can have multiple phone numbers). 4.
During a Group Call with the call dialogue screen displayed, you cannot send Quick Status messages using the Select/Send key or the Cancel/Home key. Instead, first press the Down navigation key to clear the call dialogue screen, or exit the call. Menu 1. Select Menu > Messages > Send Status. 2. Use the Up and Down navigation keys to highlight the status and then select Options > Send. 3. Select a destination.
Picture messages Picture messages Your radio can receive picture messages which may have accompanying text. You may also be alerted by an alarm (if specified in the message) and vibration and LED alerts (if customised). (You cannot reply to or forward a picture messages.) You can press any key to stop the audible alarm. Open picture message 1. Select a picture message then click Open. 2. To view the image full screen, use Options > View Image. The image and any text associated with it are displayed.
Networks Authentication Remote User Assignment (aliasing) If your radio supports Remote User Assignment (RUA) using TETRA Interoperability Profile (TIP) defined procedures and transactions, your presence on the network requires authentication. RUA allows you to be authenticated onto the network by entering a user identity and optionally a PIN (maximum 7 digit). Once accepted by the system, you can be addressed by your user identity, if aliasing is supported by the system.
Your radio can be configured to display the Network Name continuously on the Radio Status Line (RSL), subject to space, when it is idle. If your radio registers on a Visited Network network the Radio Status Line (RSL). Migrated icon is displayed in the To manually change network 1. Select Menu > Networks > Change Network. 2. Navigate to the required network then press Select or the Select/Send key.
Adjusting the DMO power transmission level When you are operating in DMO, Repeater or Gateway modes, you can change the transmission power level that your radio operates at on the network. The radio operates at a normal transmission level which is predefined. If you change the power level to a setting that is higher than the normal operating transmission level, the icon appears on the status line. Likewise if you change the power level to a lower transmission level, the icon on the status line.
Operating Modes Your radio supports the following operating modes: In Trunked Mode Operation (TMO Mode) your radio operates on the network infrastructure supplied by your service provider. In Direct Mode Operation (DMO Mode) your radio can transmit directly to another radio (antenna to antenna). In DMO mode radio coverage depends on the position of the caller and the receiving radio. When you switch to DMO your radio leaves the network and tunes to the selected DMO talkgroup. See also DMO Mode below.
Your radio can also be customised to allow you to select a channel only talkgroup. If you select a channel only talkgroup your radio cannot make or receive group calls: it can only make or receive individual calls. You can enable Presence Checking so that your radio checks whether the receiving radio is available to receive when you attempt an Individual call. See DMO options on the facing page.
DMO options You can select the following DMO options: Presence Check Specify whether Presence Checking is performed before DMO Individual calls are made. When Presence Checking is On your radio checks whether the intended receiving radio is available and in radio contact before it attempts to set up the call. GW/Rep Filter Specify whether your radio uses or ignores any gateway and/or repeater it detects.
You can also use a repeater to enable communication between two radios which cannot communicate directly, perhaps because their users are do not have line of sight with each other. The following diagram shows radios A and B and a repeater which are on the same DMO talkgroup. A and B are in range of the repeater. Because of its location, the repeater can pass communications between A and B even though they cannot communicate directly.
make individual calls take part in another group call send status or SDS messages use the Quick Status feature edit text use the phonebook view the library of pre-defined Status messages Participating in repeated calls A radio in Repeater Mode may (depending on its customisation) operate either as a Standard Repeater or as a Repeater with Call Participation. Standard Repeater If your radio is configured to operate as a Standard Repeater you cannot take part in calls which are being relayed through it.
If you change to a different DMO talkgroup it may (depending on the customisation) terminate any calls active through the repeater. Using the Emergency Button in Repeater Mode If you use the Emergency Button when your radio is operating in Repeater Mode, any calls that are currently active through the repeater will cease. When the Alarm Call is subsequently cleared, the radio may not necessarily remain in Repeater Mode.
Callout alerts Your radio can receive Callout Alerts sent over the network to inform you of incidents. When a Callout Alert arrives the radio sounds an audible alarm and a Callout message is displayed on the screen. To silence this alarm press any key. A voice call may also be initiated. Your radio may also be customised to alert you of Callouts in other ways (such as vibrator alert and/or a flashing LED alerts).
Callouts requiring a response Some Callouts require a response. The following responses are possible: Accept Press Accept to indicate that you intend to act on the Callout (or select Accept from the pop-up menu displayed from the Left or Right navigation key. If only one acceptance message is programmed in your radio an informative message is displayed to show that it has been sent to the originator of the Callout. If multiple messages have been programmed, select one of them and press Select to send it.
Callouts not requiring a response Some Callouts do not require a response. You can respond to or ignore then as follows: Exit Press the Exit context key to exit the Callout and exit, and return to the top level screen. No response message is sent. Respond Press the Respond context key to display the Information screen offering the various pre-set messages to send from the radio to the originator of the Callout and vice versa. To send one of the pre-set messages select it and press the Select context key.
Respond Press the Respond context key to display the Response screen. Press the Right or Left navigation key to view additional options. To send a Test OK message to the Callout originator select it and press the Select context key. The Callout Test exits and the top level screen is displayed. User Response (If customised) allows you to compose and send a free-form text message to the originator of the Callout. When the message has been sent the Callout Test exits and the top level screen is displayed.
Make a Quick Call (if customised as a higher priority than Callout) Switch on Man Down React to the Lone Worker prompts. The Lone Worker alarm operates if you do not react. Switch the radio off using the Mode key No calls—apart from group calls allowed by some Callouts—received while your radio is in Protected Callout Mode are connected but their details are saved. To view them after the Callout has ended select the Missed Event menu.
Item Description 1 Message location (Inbox) 2 Callout type, see Callout icons. 3 Callout group or Callout originator 4 Time received 5 Callout message header text (customisable) 6 Information icons 7 Backdrop image (customisable, radios with colour display only). Indicates severity of the Callout. 8 Date received 9 Explanatory text about the Callout 10 Left/Right Navigational keys available for more options Callout icons Icon Description Callout Alert message, response required.
Icon Description Either the Callout originator or the receiving radio has End-to-End Encryption switched off. The Callout is addressed to an individual. The Callout is addressed to a group. Left and Right navigation keys The left and right arrow icons are displayed between the Context keys during Protected Callout Mode when there are more options than are shown on the Context keys.
When information is sent (for example “Will Respond”) it is displayed and the icon displays. information sent Press the Exit context key to exit from the Callout or the Respond context key to use an option on the Information screen or press a Left or Right navigational key to display a menu of further options. For some Callouts, group calls can be made by the radio to the Callout group during the Information Phase if use of the PTT is permitted during the Callout.
Features Your radio can be customised for various advanced features and can have various soft keys assigned to frequently used features. Privacy Screen Your radio can be customised to display a picture when the screen is inactive for a specified period of time. This helps protect the privacy of any displayed information. This Privacy Screen feature is particularly useful if you are wearing your radio at shoulder level.
User profiles User profiles are pre-set combinations of alerts and settings on your radio. They allow you to switch settings easily to match your circumstances or environment. An icon showing the number of the profile selected, appears on the status line or the Shortcut Bar. Up to ten pre-defined user profiles may be configured for your radio. Example user profiles could be Normal, Lone Worker and Covert. To change the user profile: 1.
Connector Protector This user profile activates the Connector Protector feature when working in salt water environments. See Connector Protector on page 93. Man Down Man Down is a licensed customisable feature which uses motion sensors to detect motion in three dimensions. When your radio is powered on it stores it's current angle of inclination (orientation).
Cancelling false alarms If the active sensors detect a possible ‘Man Down’ situation the Man Down Alert is sounded and a Man Down Alert message is displayed on the screen. If you are safe (that is, this is a false alarm) you need to switch off the alert, otherwise a genuine Man Down Emergency situation is considered to have occurred and—depending on the customisation of your radio—various automatic actions are initiated. For example, an Emergency Status message may be sent to a pre-defined destination.
WAP Your radio may be configured to browse WAP websites. The browser options are customised using Radio Manager. Starting the WAP browser To open activate the WAP browser: press the Up navigation key (or Shortcut) to open the Shortcut Bar, then select WAP Homepage OR select the WAP option from the Applications menu OR press a programmed soft key [customisable] OR open a WAP URL contained within a received SDS message (or your radio may be customised to open the WAP URL automatically).
Browse Select to enter a URL to start browsing the internet for the site matching your URL. You do not have to enter the URL specific input words (http://), they are already entered in the URL box. Resume Browsing Select after browsing has been suspended or when you have exited from the browser. The browser displays the last page viewed. Bookmarks Select to view all the available bookmarks, some of which may be collated into bookmark folders.
Settings Selecting Settings from the Browser menu provides access to the Advanced settings. Advanced Settings Homepage Select this option to set the Home page. You can enter a new Home page URL and set it as the current and default home page. Downloads You can disable or enable the downloading of images, background sounds and objects when downloading information from a website.
Current Certificate If this option is selected, information about the digital certificate associated with the server which delivered the current document is displayed. CA certificates A certificate is a digital ID that is issued by a trusted third party known as a certificate authority (CA). The radio uses CA certificates to authenticate web sites which send information to the radio. To view information on a CA, select it and press View.
Exit history Select this option to exit History and resume browsing at the page which was selected when the History Menu was chosen. Show URL Select this option to display the currently selected URL. Delete Select this option to delete the history. Using bookmarks A bookmark consists an internet address, the book mark title, and access point (and a user name and password if required by the web page).
New Bookmark - creates a new bookmark. New Folder - creates a new bookmark folder within the list of bookmarks and folders. Move - Move the bookmark or folder within the list of folders and bookmarks. Select the bookmark or folder, then enter the number corresponding to the position in the numbered list where you want the bookmark or folder. Delete All - deletes all bookmarks and/or folders that are displayed in the same list as the selected folder.
the radio displays the Home screen, allowing you to respond to the call. You can still make a group call attached to a talkgroup but not a telephone type call whilst the browser is open. SDS messages If an incoming SDS message is received while the browser is active and the message is marked for immediate display then the browser will close and the SDS message is displayed.
Location Services Your radio may be customised and enabled for location services, such as GPS or other regional Global Navigation Satellite Systems (GNSS), that allows the radio to determine your location (longitude, latitude and altitude) and provides both timed- and distance-based reporting. The generic location services function on the radio is called 'GPS' and it provides support for multiple regional GNSS including BeiDou2.
Direction To read the direction in which your radio is travelling 1. Select Menu >GPS > Direction. The Direction screen gives information about the current direction and speed of travel. If the radio is stationary no information is displayed. However if the radio becomes stationary after a period of movement the direction information is displayed for five seconds to give you time to view it. Direction is reported in degrees from North.
Bluetooth® If your radio is Bluetooth enabled it can connect wirelessly to audio devices such as a headset, or to one of many commercially available data devices over a distance of up to 10 metres. In order to use Bluetooth wireless technology your radio must first be ‘paired’ with a device. Pairing is the process which links two Bluetooth devices so that they may communicate. Your radio may be paired with up to ten different devices at any one time.
Press Menu then select Options > Bluetooth > ON/OFF. When Bluetooth is switched on but no devices are connected the Bluetooth icon is displayed. The radio’s Bluetooth name, which is visible on data devices when they attempt to ‘pair’ with your radio, is shown on the screen. Audio devices You can search for and pair an audio device with your radio or view which devices have already been paired from the Devices screen.
Tip! If a device is not found, check that the data device is powerswitched on, is set to the discoverable (visible) state and is close enough to your Sepura radio before attempting a new search. The method of pairing the devices will depend on the Bluetooth® capability of the connecting device: Devices that do not support SSP will pair automatically if it has a passcode of 0000. If passcode entry 0000 does not work you are prompted to enter for a passcode. Enter the passcode and press OK.
Data devices You can pair your radio with data devices such as a laptop or PDA. When you pair to a data device it 'discovers' your radio. To pair with an incoming data device: 1. Press Menu then select Options > Bluetooth > Devices. 2. Select Discoverable. If your radio has been customised not to allow any incoming pairing operations ‘Cannot Add Device’ is displayed on the Devices screen. 3. If you are prompted to enter an Access Code, enter it as described in PIN entry on page 112.
radio is switched off. During searching a ‘Searching’ message is displayed and any data devices found are listed. The search stops when all available data devices have been found up to the maximum of ten, and a ‘Search Complete’ message is displayed. If no devices are found a warning message ‘No Devices Found’ is displayed. To stop the search early and keep any devices found, press Stop. Press Cancel to abandon searching and delete any devices found.
To edit a device name: Select Edit to rename different devices of the same type to make it easier to distinguish between them. To delete a device: Select Delete Device to delete the device from the list of paired devices.
Security Sometimes when you are working, you may need to secure your radio from unauthorised use. The easiest way to secure your radio is to lock the keypad when your radio is not in use. Your radio may be customised with other security features such as PIN entry and a remote user network log on (to authenticate network users). PIN entry You will need to enter the radio's 4 digit PIN at power on. Your radio may be customised to allow you to change your PIN (see Change PIN below).
To unlock the radio: 1. Enter your 8 digit Master Reset PIN. 2. Press Confirm or the Select/Send key. If you enter the Master Rest PIN incorrectly, you need to wait at least 5 seconds before attempting to enter the PIN again. If the Master Reset PIN is successful, the radio reverts back to the last known PIN. If you radio is customised to allow the PIN to be changed, select Options > Settings > PIN Change.
Updating E2EE keys End-to-End Encryption keys are automatically updated when the radio registers on the network when it powers on, and whenever the Key Management Centre (KMC) on the network broadcasts them. If E2EE traffic keys become outdated—which can happen in poor network coverage conditions— you can manually update them as described here. Manual key update is not supported on radios which rely on a Smartcard for E2EE.
Asset management Handsets, consoles, radios and accessories are assets that need to be effectively managed throughout their life cycle. In some organisations it is a requirement to track assets and this can be done by labelling them. Another method of tracking an asset is to use the RFID tag to track radios and associated resources (persons and vehicles). Asset management refers to the periodic maintenance of your radios.
RFID tag Radio Frequency Identification (RFID) tags can be useful for asset tracking, allowing you to automate audit tracking of pool radios, tracking radios in/out of service centres and stock tracking. It is also useful for pairing pool radios with resources (persons and vehicles) and facilitating the rights of access to secure areas.
To program a single radio A data/programming cable, with either an RS232 (D-type) connector or a USB connector, is available from Sepura for customising a single radio. A data/programming cable, with either an RS232 (D-type) connector or a USB connector, is available from Sepura for customising a single radio. 1. Connect the USB programming cable to the computer. 2. Connect the cable to the radio by inserting the hook on the connector into the slot as shown. 3. Secure the cable in position.
3. Confirm the request to revert the radio settings to the last customisation. Press the Select key. On completion of the revert process, the radio will reboot.
Accessories There are various accessories available for your radio from fastening clips for attaching the radio to clothing, to headsets and microphones that provide hands-free operation. Only use Sepura approved accessories with your radio. Sepura products have been tested to meet strict guidelines for personal safety and operational conditions.
current or default profile for the accessory. To select a profile, highlight the profile and then press the Select key. If you change to another accessory whilst operating the radio, the Accessory Profile screen appears, allowing you to select a new profile or accept the default profile for that accessory (highlighted). To select the profile, press the Select key. If you attach a second accessory, such as adding an accessory to an RSM, the Accessory Profile screen appears and you can select a new profile.
Belt Clip The belt clip (part no. 300-01923) is used to attach the radio to your belt. The clip is fitted to the mounting clip attachment points on the back of the radio. You do not have to remove the clip before charging the battery. The radio can be inserted into any of the SC21 battery chargers with the battery and belt clip attached. Attaching the belt clip Caution! Risk of damage to the radio. Ensure the belt clip screws are secure, but do not over tighten.
Shirt/Pocket clip The shirt/pocket clip (part no. 300-01922) is used to attach your radio to clothing, such as a shirt or trouser pocket. The clip is fitted to the mounting clip attachment points on the back of the radio. You do not have to remove the clip before charging the battery. The radio can be inserted into any of the SC21 battery chargers with the battery and belt clip attached. Attaching the shirt/pocket clip Caution! Risk of damage to the radio.
Uniform stud The uniform stud (part no. 300-01832) allows quick, easy docking and locking of the radio into any of the positions provided by the ratchet system. The stud is used together with the available Klickfast dock kit that provides attachments for various types of belts (clothing) and locker or car dash board mountings. The radio is first inserted into the dock. It can then be angled as necessary. To remove the radio from the dock, it must be inverted before removing from the dock.
Fitting an accessory Fitting an accessory to the sRAC 1. Secure the accessory by rotating the screw clockwise. Fitting an accessory to the sDAC 1. Connect the cable to the radio by inserting the hook on the connector into the slot as shown. 2. Secure the accessory in position by pushing down and rotating the screw clockwise 90°. Do not over tighten.
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