Instruction manual

FAQ/If a problem occurs ...
32 | Sennheiser TV Clear Set
Troubleshooting guide for the transmitter TV Connector
Issue Cause Possible remedy
Cannot hear sound from the
audio source
Audio source is turned off Turn on the audio source
Cables are not inserted
properly into the TV Con
-
nector and/or the audio
source
Ensure that all cables are in the proper
location and firmly inserted (>
15)
Audio cable is plugged into
the AUDIO IN of the audio
source
Ensure that the audio cable is plugged
into the AUDIO OUT of the audio source
The wrong audio input
format (Dolby Digital or
DTS) is being used
Ensure that stereo (PCM) audio format is
being used in the audio settings of your
audio source. If this is not possible, use
the analog 3.5 mm audio cable instead (>
16).
The transmitter is
not connected to the
TV Clear earbuds
Connect your TV Clear earbuds to the
transmitter (>
19).
Audio source is on mute
Unmute the audio source,
or turn up the volume
After connecting the trans-
mitter, there is no sound
coming from the TV loud
-
speakers
The headset connection
of the TV is selected
Check the audio settings of the TV to
enable the loudspeakers and the headset
connection to be used at the same time.
Alternatively, use the optical (TOSLINK)
cable instead of the analog 3.5 mm audio
cable to connect the transmitter to the
audio source (>
16).
The sound from the audio
source speakers is delayed
compared to the streamed
audio in the TV Clear ear
-
buds
The delay setting of the
audio source speakers is
too high
Adjust the audio delay time (reduce the
delay) in the audio settings menu of your
audio source