Instruction manual

FAQ/If a problem occurs ...
Sennheiser TV Clear Set | 31
FAQ/If a problem occurs ...
If a problem has occurred, proceed in the following order until the
problem is solved and you can use the earbuds again:
1. Perform a soft reset of the TV Clear earbuds (> 31).
2. Connect the earbuds to the TV Clear app to install the latest firm-
ware (> 26).
3. Reset the earbuds to the factory default settings (> 31).
4. Check the list of frequently asked questions to see if there is a
solution to the problem (>
31).
List of frequently asked questions (FAQ)
Visit the TV Clear Set list of frequently asked questions (FAQ) and
suggested solutions including instruction videos at:
www.sennheiser-hearing.com/tv-clear-faq
Soft reset of the TV Clear earbuds
Restarts the earbuds. Your settings are kept.
1. Press and hold each earbud button for 15 seconds to manually
switch them off.
2. Place both earbuds back to the charging case (if you listen care-
fully you can hear the “Power on” message inside the cradle).
Now continue to use them normally.
Factory reset of the TV Clear earbuds
If you would like to revert the earbuds to factory defaults, you can do
a factory reset. This will:
• Delete all paired devices information.
• Reset all configurations to factory default.
1. Make sure both earbuds are placed in the case correctly.
2. Press and hold the pairing button for 2 seconds, until you see a
blue light. Wait until all 3 indicator lights blink blue.
3. Press the pairing button two times.
The earbuds are reset to factory default settings, indicated by
orange blinking indicator lights.
For the transmitter TV Connector you will find a troubleshoot-
ing guide here (> 32).
After factory reset you must perform the pairing process again
as described in
“Put the earbuds into pairing mode” (> 17).
Hold
2s
2
1 3
All 3 LEDs
Press
2x