SDW 5000 Series DECT Wireless Headset System SDW 10 HS SDW 30 HS SDW 60 HS SDW 3 BS SDW 5 BS BTD 800 USB User Guide
1 Contents Contents Package contents.................................................................................................................................................................. 2 Base stations with components............................................................................................................................................. 2 Headset with components.................................................................................................................
2 Package contents Package contents In the SDW 5000 Series, all headsets and base stations are compatible with each other, allowing you to combine the products to meet your needs. i For safety instructions, consult the Safety Guide. A list of accessories can be found on the product page at www.sennheiser.com/headsets. For information on suppliers, contact your local Sennheiser partner: www.sennheiser.com/headsets > “Find a dealer”.
3 Package contents Headset with components Headset SDW 10 HS Quick Guide Safety Guide Compliance sheet Headband Ear hook and adapter * Neckband S M pre-mounted L *The wearing style adapter is also needed for assembling the neckband (see page 21).
4 Product overview Product overview Overview of the base station Overview of the front Headset charging dock with magnetic holder Touc h pane l with LED Headset battery status LED Microphone mute Computer Phone (SDW 5 BS only) Mobile phone Multi-function USB port Overview of the rear sockets SDW 5 BS SDW 3 BS Handset BUSY Busy Light PC Computer (USB) ACC Handset DC Lifter Phone Power Desk phone supply SDW 5000 series headset system BUSY Busy Light PC Computer (USB) DC Power supply
5 Product overview Overview of the bottom Microphone volume control (SDW 5 BS only) Reset button S1 S2 DIP switches 1 2 3 4 5 6 7 8 Speaker ABC switch (SDW 5 BS only) Overview of the headset Overview of the headset SDW 10 HS Battery compartment Charging pin* Charging contacts Name plate Mute & Volume button Speaker Microphone Hook button Headset LED *Inserted into the holder of the headband or wearing style adapter SDW 5000 series headset system
6 Product overview Overview of the headset SDW 30 HS Charging contacts Speaker Battery compartment Name plate Mute button Microphone Hook button Headset LED Mute & Volume button Overview of the headset SDW 60 HS Charging contacts Speaker Name plate Battery compartment Mute button Hook button Microphone Headset LED SDW 5000 series headset system Mute & Volume button
7 Product overview Overview of the BTD 800 USB dongle USB plug Link LED Link button Overview of the LEDs Overview of the base station LEDs Base station LED SDW 5000 series headset system Meaning off Headset microphone is active constant Headset microphone is muted off Corresponding device is not in focus* constant Corresponding device is in focus* *Focus device: the device that initiates an outgoing call when the headset’s hook button is tapped.
8 Product overview 3x 3x Overview of the headset LED Headset LED 2s 2s 3x 3x 3x 0.2s 3x 0.2s 3x 2s 2s 2s 3x 3x 2s 2s 0.2s 2s 0.2s 2s 2s 0.2s 2s 0.2s 2s 3x 3x 3x 3s 3s 0.2s 0.2s 0.2s 0.2s 0.2s 0.
9 Connecting the base station Connecting the base station The base station controls the wireless communication to the headset. Depending on the variant you can plug in the headset system to your fixed line phone and/or your computer. Via the Bluetooth dongle BTD 800 USB you can connect mobile phones or Bluetooth headsets. + Additionally you can plug a USB headset or speakerphone in the USB port or the busy light UI 10 BL in the back of the base station.
10 Connecting the base station Connecting the base station to the mains power supply 1 2 Connect the plug of the power supply unit to the DC socket (marked yellow). Connect the power supply unit to a wall socket. The LED lights up red. See page 13 for supported features with and without power supply connection. Disconnecting the base station from the mains power supply Unplug the power supply unit from the wall socket, if the product is not used for extended periods of time.
11 Connecting the base station Connecting the base station to a fixed line phone – SDW 5 BS only Check which connection possibility is best suited for your telephone and follow the instructions in the corresponding chapter A, B, C or D. Place the base station at a minimum distance of 15 cm from the fixed line phone. Connecting the base station to a fixed line phone without headset socket 1 A Disconnect the handset cable from the telephone. Connect it to the Handset socket on the base station.
12 Connecting the base station Connecting the base station to an optional mechanical handset lifter The handset lifter allows you to answer calls even when you are away from your desk. The Sennheiser HSL 10 II mechanical handset lifter is available from your Sennheiser partner. 1 2 A C Connect the base station to the fixed line phone as described in chapter A. Connect the handset lifter to the fixed line phone. For more information, refer to the instruction manual of the HSL 10 II handset lifter.
13 Connecting the base station Connecting the base station to a computer 1 2 Connect the USB cable to the PC socket on the base station. Connect the USB cable to a USB socket on your computer. The operating system detects the USB audio device “Sennheiser SDW 5 BS” or “Sennheiser SDW 3 BS” and installs the necessary drivers. Installing Sennheiser software The Sennheiser software allows you to add value to your Sennheiser products.
14 Connecting the base station Connecting the base station to Bluetooth devices – BTD 800 USB only With the dongle BTD 800 USB you can either connect mobile phones or headsets via Bluetooth to the base station. The dongle complies with the Bluetooth 4.2 standard. Pair Bluetooth devices that support the “hands free profile” (HFP), the “headset profile” (HSP) or the “advanced audio distribution profile” (A2DP). The dongle can save up to eight paired Bluetooth devices.
15 Connecting the base station Pairing a mobile phone or tablet via Bluetooth 2 1 Press & hold 3s Bluetooth <20 cm ”Pairing“ Activate Bluetooth on your mobile phone or tablet (see the instruction manual of your device). Press and hold the dongle’s button for 3 seconds to enter pairing mode. The LED alternately flashes blue and red. 3 4 keyword: 0000 Search devices... Sennheiser BTD 800 USB Laptop Nick 3x ”Connected“ Start the search for new Bluetooth devices.
16 Connecting the base station Pairing a headset via Bluetooth 2 1 Press & hold 3s <20 cm ”Pairing“ Activate the pairing mode on your Bluetooth headset (see the instruction manual of your device). Press and hold the dongle’s button for 3 seconds to enter pairing mode. The LED alternately flashes blue and red. 3 4 A 1s 1s 1s 1s 3x B ”Connected“ 0.5s 0.5s 0.5s 0.5s Press the button again to switch between pairing mode for mobile phones A or headsets B.
17 Connecting the base station Connecting an optional USB headset or speakerphone You can connect a Sennheiser USB headset or a USB speakerphone at any time, if for example the battery of your SDW headset is empty or to add other participants to your conference call. Connecting a USB headset 1 2 Connect the headset to the USB socket on the base station. The LED lights up white.
18 Assembling and wearing the headset SDW 10 HS Assembling and wearing the headset SDW 10 HS You can wear the headset either with the headband, the ear hook or the neckband. A B S C M pre-mounted L Before assembly, remove the stickers showing where the charging pin should be inserted. Using the headset with the headband 1 2 CLICK! Rotate the headset’s charging pin away from the microphone boom. Slide the charging pin into the holder of the headband.
19 Assembling and wearing the headset SDW 10 HS Using the headset with the ear hook Assembling the ear hook and the headset 1 2 CLICK! Rotate the headset’s charging pin away from the microphone boom. 3 CLICK! Rotate the boomarm to snap it in the wearing style adapter. SDW 5000 series headset system Insert the charging pin into the holder of the wearing style adapter.
20 Assembling and wearing the headset SDW 10 HS Adjusting the ear hook for perfect wearing comfort Fit the ear hook around your ear with the ear bud placed in your ear. Bend the flexible ear hook so that the headset sits comfortably and securely on your ear. S Adjust the ear hook’s height and shape. M L Change ear bud size for optimal fit – if required. Mount the ear hook stabilizer for an improved fit – if required. Change wearing side – if required.
21 Assembling and wearing the headset SDW 10 HS Using the headset with the neckband Assembling the neckband and the headset 1 2 Remove the ear hook from the wearing style adapter and insert the neckband instead. Make sure the inserted side has the holder mounted on the neckband. Rotate the headset’s charging pin away from the microphone boom. 3 4 CLICK! CLICK! Insert the charging pin into the holder of the wearing style adapter.
22 Assembling and wearing the headset SDW 10 HS Adjusting the neckband for perfect wearing comfort Fit the neckband around your neck and both ears. Ensure that the ear bud is placed in your ear. S Adjust the neckband’s height and angle. M L Change ear bud size for optimal fit – if required. Change wearing side – if required. SDW 5000 series headset system Rotate the cheek spacer to increase or decrease the distance between the microphone and your mouth – if required.
23 Assembling and wearing the headset SDW 10 HS Detaching headband, ear hook or neckband CAUTION Improper handling can damage the product! If the charging pin and microphone boom overlap while detaching, they can break. Rotate the charging pin as shown. 1 2 Rotate the holder with the charging pin away from the microphone boom. Hold the headset with the one hand. Slide one finger of the other hand into the small recess on the headband or wearing style adapter.
24 Adjusting and wearing the headset SDW 30 HS | SDW 60 HS Adjusting and wearing the headset SDW 30 HS | SDW 60 HS 2-3 cm Rotate the microphone boom to change wearing side. Bend and rotate the microphone boom so that the microphone is about 0.8” (2 cm) from the corner of your mouth. Adjust the headset so that the ear pad rests comfortably on your right or left ear. Adjust the headset so that the ear pads rest comfortably on your ears.
25 Labeling the headset Labeling the headset 1 Name Plate Maker A TYPE 2 SDW 10 HS SDW 30 HS SDW 60 HS PRINT CUT Tina www.sennheiser.com/name-plate-maker SDW 60 Open the „Name Plate Maker“ under: www.sennheiser.com/name-plate-maker. Follow the instructions to create your nameplate. SDW 10 HS: Detach the headband or wearing style adapter from the headset (see page 23). SDW 30 HS | SDW 60 HS: Tilt the earcup with the boom arm as shown. 4 3 SD W 10 Remove the cover. Replace the name plate.
26 Configuring the headset system Configuring the headset system Configuring the headset system using HeadSetup™ Pro or the DIP switches You can adjust the headset system via the software HeadSetup™ Pro or the DIP switches on the base station. Changes in HeadSetup™ Pro overwrite the DIP switch settings. HeadSetup™ Pro offers additional settings – marked with the adjacent icon in the following chapters.
27 Configuring the headset system Adjusting the radio range – DIP switch 3 If many DECT systems are operated in a confined space, interference can occur. In this case, you should change the radio range on the DECT systems.
28 Configuring the headset system Adjusting the audio quality – DIP switch 5 Narrowband 300 Hz – 3.5 kHz Wideband 150 Hz – 6.8 kHz Ultra Wideband 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 Function Best • calls: Super Wideband • music: Full band Switch position 1 2 3 4 5 6 7 8 Better • calls: Wideband • music: Ultra Wideband • max talk time performance 100 Hz – 11.
29 Configuring the headset system Adjusting the ring tone and ring tones volume of the base station – DIP switch 7 and 8 Switch position 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 Function Ringing volume High Ringing volume Low Switch position 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 Ringing volume Off Ringing volume • Very low • Medium SDW 5000 series headset system 1 2 3 4 5 6 7 8 Function Ring tone 1 Active Ring tone 2 Active Ring tone 3 Active
30 Configuring the headset system Adjusting the audio signal for desk phones using the ABC switch – SDW 5 BS only 1 2 Put on the headset. Press the button 3 4 S1 onS2 the base station. 1 2 3 4 5 6 7 8 Lift the handset. You hear a dial tone. Set the ABC switch to the position A, B or C so that you can hear a clear dial tone in the headset.
31 Setting up and using the headset Setting up and using the headset Adjusting the volume ! CAUTION Hearing damage due to high volumes! Listening at high volume levels for long periods can lead to permanent hearing defects. Set the volume to a low level before putting on the headset. Do not continuously expose yourself to high volumes.
32 Setting up and using the headset Swapping the direction of the volume buttons You can change the direction of the Volume button‘s up/down function if, for example, you want to wear the headset on the other ear. SDW 10 HS: If the motion sensor is enabled, the volume keys automatically swap direction when you change the wearing side. 3s Make sure that the headset is in idle mode (no active call or music reproduction). Press and hold the Mute & Volume button.
33 Setting up and using the headset Verifying battery life You can retrieve information on the remaining battery life at any time except when you are on a call or listening to music: Press the hook button for 1 second. The remaining battery life is announced. It is also possible to verify the remaining headset battery life at any time via the base station battery LEDs.
34 Making calls using the headset system Making calls using the headset system In the following chapters the most important functions of the connected devices will be explained. Some functions depend on the configuration of the base station (see page 26). For information on how to set up a teleconference combining multiple phone calls or headsets see chapter “Setting up conference call” on page 40.
35 Making calls using the headset system Making a call +44 123 4 Put on the headset. Press the hook button on the headset OR touch the icon on your base station to: –– Computer : launch your softphone –– Desk phone : activate the dial tone* –– Mobile phone : initiate voice assistant Dial the desired number or choose your contact The connection is established. The base station LED / / lights up blue.
36 Making calls using the headset system Transferring calls to connected devices Transferring the call to the optional Bluetooth/USB headset or speakerphone To transfer an active call, e. g. if the headset battery is almost flat: Double tap the icon on the base station. The call is transferred to the Bluetooth/ USB headset or speakerphone. 2x “Recharge headset“ To switch an active call back to the SDW headset: Undock the SDW headset from the base station.
37 Making calls using the headset system Ending a call OR End the call via the audio source OR Place the headset into the charging cradle of the base station OR Press the hook button on the headset OR Touch the icon / / on the base station. OR The call is ended. The base station LED lights up white. If the other party hangs up, your audio source and your headset become automatically ready to receive the next call.
38 Making calls using the headset system Managing multiple calls - two calls from two audio sources Accepting/rejecting a second call If you receive a call on a second device while you are in an active call, the corresponding LED Touch the icon / / on the base station corresponding to the flashing LED OR double tap the headset’s hook button: 2x / / flashes.
39 Making calls using the headset system Merging a held call into an active call – Mini conference Touch the icon / / of the held call for 1 second (LED stops flashing when merged). 1s “Call merged“ Unmerging a call from a Mini conference and put in on hold Touch the icon / / call starts flashing).
40 Making calls using the headset system Setting up conference call With one base station, you can: A MASTER B MASTER C MASTER D GUEST 1 - + CALL 1 GUEST 2 GUEST 1 GUEST 3 CALL 2 CALL 3 • A merge up to three calls from the connected audio sources into one teleconference (see previous chapter), • B set up a small conference with an SDW 5000 headset and an additional Sennheiser USB or Bluetooth headset, • C a large conference with up to four SDW 5000 headsets, • D set up a conference with a
41 Making calls using the headset system Setting up a large conference with up to 4 SDW series headsets The headset system allows you to make a conference call with up to 4 SDW 5000 headsets. The first paired headset (MASTER) is used to control the call. 1 2 New MASTER New MASTER 2x If you want to use a new MASTER headset: Place the headset into the base station. The Headset LED alternately flashes blue/red until a link to the base station is established. The Headset LED flashes blue twice.
42 Making calls using the headset system 5 6 GUEST 1 MASTER OR GUEST 2 GUEST 3 CLICK! Call the other party. The LED / / lights up blue on the base station. The GUEST can leave the call by pressing the hook button on the GUEST headset. To end the call but keep the conference: End the call via your audio source, the base station or the MASTER headset. A new call can now be initiated with the same conference participants.
43 Using the dictation mode Using the dictation mode Recording desk or mobile phone calls with the Dictation mode SDW 5000 offers a Dictation mode which allows recording of phone calls via an application on your computer. In this mode the microphone is always open towards the computer, so that a call on the desk or mobile phone can be recorded.
44 Listening to music using the headset Listening to music using the headset You can listen to music from your computer or mobile device. If you use the Bluetooth dongle BTD 800 with a mobile phone: Activate Bluetooth on your mobile phone. 1 2 Touch the or icon. The corresponding LED lights up white. Play the music on your audio source. The headset LED and the LED on the base station light up purple. The LED is off per default and can be enabled via HeadSetup™ Pro. Put on the headset.
45 Using the motion sensor Using the motion sensor The headset is equipped with a motion sensor that registers when the headset is put in or out of rest position. Enabling/disabling the motion sensor “Motion sensor on” “Motion sensor off“ Put on the headset and place the ear cup on the left ear. Press the volume button as shown and simultaneously the hook button. Hold the buttons until you hear three beeps. The motion sensor is enabled/disabled and you can choose your wearing side.
46 Charging the headset and storing the headset system Charging the headset and storing the headset system Charging the headset Always place the headset at the base station to ensure that it is fully charged when needed. Shortly before the rechargeable battery is about to run flat (15 minutes remaining) the voice prompt “recharge headset“ is announced in the headset. If the headset has not been used for 12 hours, it will switch off in order to conserve battery power.
47 Charging the headset and storing the headset system Charging the headset using the CH 30 charger | Charging several headsets simultaneously The CH 30 headset charger and the MCH 7 multi USB power source are optional accessories. The CH 30 allows you to charge additional SDW headsets, e.g. for sharing the same base station when working in shifts. Several CH 30 in connection with the MCH 7 allow to charge up to 7 headsets simultaneously.
48 Sharing a workplace Sharing a workplace The SDW 5000 headsets and base stations are compatible with each other. If you share a workplace, you can use one base station with different headsets. Fredrik Fredrik TIM 2x Fredrik TIM Place the headset to be used into the magnetic holder of the base station. The Headset LED alternately flashes blue/red and flashes blue twice if pairing is successful. The headset is ready for use.
49 Cleaning and maintaining the headset system Cleaning and maintaining the headset system CAUTION Liquids can damage the electronics of the product! Liquids entering the housing of the device can cause a short circuit and damage the electronics. Keep all liquids far away from the product. Do not use any cleansing agents or solvents. Before cleaning, disconnect the base station from the mains power supply. Only use a dry and soft cloth to clean the product.
50 Cleaning and maintaining the headset system Replacing/removing the headset‘s rechargeable battery CAUTION Danger of damage to the product! During the warranty period, the rechargeable battery must only be replaced by an authorized Sennheiser service center, otherwise the warranty will be null and void. Contact your Sennheiser service center if the rechargeable battery needs to be replaced. To find a Sennheiser service partner in your country, visit www.sennheiser.com.
51 If a problem occurs ... If a problem occurs ... Problem Possible cause The headset is placed into the base station but the charge status LED is off Base station is not connected to the mains power supply Connect the base station to the mains power supply. 10 Rechargeable battery is deeply discharged Wait several minutes until the Charge status LED lights up. 46 Firmware version of the base station is older than the firmware version of the headset Update the firmware of the base station.
52 If a problem occurs ... Problem Possible cause The talk time is reduced Worn-out rechargeable battery Ask a technician to replace the rechargeable battery. Large distance between base station and headset Reduce the distance if possible. Larger distances require a higher transmission power and reduce the talk time. – Fast Link activated Deactivate Fast Link to save battery power. 27 Switch off DECT systems that are currently not required.
53 If a problem occurs ... Problem Possible cause Solution Page Dongle BTD 800 USB does not accept new devices (Pairing) Dongle’s pairing list disturbed Clear the list of previously paired devices. 16 Guest headset is not accepted Guest headset not accepted on Master headset Repeat the procedure and accept the guest headset on the master.
54 Specifications Specifications Headset SDW 10 HS Dimensions (W x H x D) 50 x 25 x 140 mm / 1.97 x 0.98 x 5.51 in Weight with... ear hook: headband: neckband: Talk time narrowband: wideband: super wideband: Standby time 48 hours Charging time 50%: 100%: Range (environment dependent) free line of sight: in office buildings: Frequency response speaker 20 Hz – 16 kHz (depends on settings) 44 g / 1.55 oz / 0.097 lbs 58 g / 2.05 oz / 0.13 lbs 43 g / 1.52 oz / 0.
55 Specifications Base station SDW BS 3 SDW BS 5 Dimensions (W x H x D) 87 x 122 x 105 mm / 3.43 x 4.80 x 4.13 in Weight Connectors 320 g / 11.29 oz / 0.
56 Specifications Sennheiser Communications A/S Industriparken 27, DK-2750, Denmark www.sennheiser.com SDW 5000 series headset system Publ.
