FAQ & GSX 1200 Pro

FAQ GUIDE

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1. My audio sounds canny, thin or mufﬂed and the 7.1 Surround Sound is bad

Make sure that you have picked the main audio end, and not the communication end point as

main audio end point. This would lead you to hearing everything in audio.

To ﬁx this please set the main audio as the default audio device, and your communication

audio as the default communication device.

2. I am unable to set my main audio device to 24bit

To be able to set the default format to 24bit 96khz, you must set the device to stereo, not 7.1

Surround Sound. This is due to the USB interface not being able to send out 8 channels of full

24bit audio.

3. My device is unresponsive/freezes

Try disconnecting and reconnecting the device. Please also check the website whether there

are any ﬁrmware updates available.

If this does not ﬁx the issue follow the user guide to completely un-/reinstall the GSX 1000

or GSX 1200 Pro on your device.

4. Even though the volume is turned all the way down it is not muted completely

There might be communication issues with the Windows Operating System that can lead to

the volume not muting on zero volume. Turning it up one step will mute the device

completely.

5. There are a lot of breaks in the audio, and it sounds “laggy”

Please make sure that there are not too many USB devices connected to the same main hub

on your computer. The USB interface has a limited bandwidth, and exceeding it may lead to

errors in the audio. Especially external hard drives that transfer big data ﬁles on the same

USB hub could cause issues.

6. I am unable to hear 7.1 Surround Sound in the Windows Media Player (or similar player)

Be aware that the Windows Media Player does natively not support 7.1 Surround Sound. You

might be able to ﬁnd a codec that enables it. We have good experience with the K-Lite codec

pack, but cannot guarantee that it will work for you.

7. The VLC player is switching around my sound sources

The VLC player seems to be mapping the surround sound channels differently than other

media players do. This means that sounds that should be played on the left side will be played

on the right side, and vice versa. We recommend trying another player.

FAQ

GSX 1000 & GSX 1200 Pro

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FAQ GUIDE FAQ GSX 1000 & GSX 1200 Pro 1. My audio sounds canny, thin or muffled and the 7.1 Surround Sound is bad Make sure that you have picked the main audio end, and not the communication end point as main audio end point. This would lead you to hearing everything in audio. To fix this please set the main audio as the default audio device, and your communication audio as the default communication device. 2.
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FAQ GUIDE 8. I can only switch between speaker and headset. It says 2.0 HD and all other buttons do not work You most likely have set your main audio device to 24Bit. All other functions do only work on 16Bit. To reverse this: Go to Playback Devices. Double-click the GSX 1000/1200 Pro main audio. Go to the Advanced Tab and then set to 16Bit 44100 Hz and press apply. 9.