MOMENTUM 3 Wireless FAQ

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Table Of Contents

MOMENTUM Wireless

Wireless stereo headphones

M3AEBTXL

Frequently asked questions

Contents

“Before you start…”

“During use...”

“If a problem occurs...”

Use the search function to get an answer to your question.

Sennheiser electronic GmbH & Co. KG

Am Labor 1

30900 Wedemark

Germany

www.sennheiser.com

Version: February 2020, A02

Summary of content (10 pages)

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MOMENTUM Wireless Wireless stereo headphones M3AEBTXL Frequently asked questions Contents “Before you start…” “During use...” “If a problem occurs...” Use the search function to get an answer to your question. Sennheiser electronic GmbH & Co. KG Am Labor 1 30900 Wedemark Germany www.sennheiser.
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Before you start… What makes the MOMENTUM Wireless so unique? Answer: Thanks to our audiophile driver and an internal audio EQ, the sound performance of the MOMENTUM Wireless is exceptional. The sound is delivered without compromise due to the latest Bluetooth technology, AAC and aptX compatibility as well as aptX Low Latency. In addition, the MOMENTUM Wireless offers supreme comfort and has been meticulously crafted from high-quality materials, e.g. sheepskin. I work, commute, and travel all the time.
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How do I charge the headphones? Answer: The headphones are charged via a USB-C cable. The USB-C cable and an additional USB-A adapter are included in the delivery. Is the internal equalizer (EQ) controllable via the companion app? Answer: Yes, the Sennheiser Smart Control app offers an intuitive way to set up the internal EQ. Once the EQ is set up, all EQ parameters are stored in headphones, making the personalized sound available with any music source.
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During use... What do I need to do to get the best experience once I unpack my new MOMENTUM Wireless? Answer: 1. Charge the headphones by connecting the USB-C cable. 2. Once charged, pair the headphones with your smartphone. Bluetooth pairing mode is automatically activated when the headphones are switched on. Alternatively, press the pairing button for at least 5 seconds. In the Bluetooth menu of your smartphone, select “MOMENTUM Wireless”. 3. Download the Sennheiser Smart Control app. 4.
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Can I use the MOMENTUM Wireless via the USB-C cable with my Mac/PC/tablet? When you connect the headphones to a Mac/PC/mobile device (e.g. tablet) using the supplied USB cable, you can play audio content from your Mac/PC/mobile device directly through the headphones. To use the microphone of the headphones for audio input use the Bluetooth connection.
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How can I deactivate TILE function? Answer: Only when you registered the headphones to the TILE app the function is enabled. Otherwise the function is not active. If you have used the TILE function (the headphones is connected to the TILE app) and you want to deactivate the function again: 1. Make sure the headphones are connected to your smartphone via Bluetooth. 2. Start the TILE app on your smartphone. 3. In the TILE app go to „Device settings“ and select „MOMENTUM 3“. 3. Select „Reset“.
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2. Make sure that “Amazon Alexa” is activated for the voice assistance button in the headphone settings of the Sennheiser Smart Control app. 3. Make sure that the headphones are not already added as a device in the Alexa app. Update the device list in the Alexa app (wipe down once). The headphones appear in the device list of the Alexa app. Why is the operating time decreasing? Answer: The rechargeable battery is exhausted. Contact your Sennheiser service partner. If a problem occurs...
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• The headphones are in Bluetooth pairing mode. The LED flashes blue and red. 3. Press and hold the voice assistant button again for 5 seconds. The Bluetooth pairing list is deleted. You hear the voice prompt “Pairing list cleared”. The LED flashes blue 3 times. The headphones then stay in Bluetooth pairing mode. What should I check if I can’t hear anything when using the headphones? Answer: Make sure that the headphones are charged and connected to your Bluetooth device.
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If the connection don‘t automatically re-establish press the multifunction button 2 x to connect again. How can I force a reconnect to my Bluetooth device? After the connection to a paired and connected device got lost after a certain time the reconnect needs to be triggered. Press the multifunction button 2 x to force a reconnect .
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How do I ensure my voice is picked up clearly during a phone call? Answer: Even though the headphones is equipped with Active Noise Cancellation and professional voice pick up algorithms, wind and background noise can sometimes affect the quality of a voice pick up. Make sure that you are in the quiet place with a minimum outside interference to ensure the best possible experience. Why can't Amazon Alexa be activated? Answer: Make sure the headphones are configured to use Amazon Alexa (see manual).