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Return and Warranty Information
Please read the following information regarding our replacement and refund policies. If you have any
questions regarding this process, please e-mail us at [e-mail] or call us at
[phone].
Effective January 2012, Seidio will warrant products against workmanship and
manufacturing defects for the period of one (1) year. The warranty is not transferable and all
claims must be accompanied by a copy of your original receipt or proof of purchase.
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This warranty does not cover failure due to normal wear or abuse, and Seidio holds no liability for
damage to devices, loss of data, loss of business or profits caused by products manufactured or sold
directly or indirectly from our company.
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Replacement products do not extend the warranty period and
will be honored for products within the one (1) year from original purchase date.
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File a Warranty Claim or Request a Refund:
If you are an end user and the product was purchased from the Seidio Online Store, please fill out an
RMA request form here: RMA Request Form
If you are an end user and the product was purchased from an authorized reseller of Seidio products,
please contact your place of purchase first as most handle returns/replacement. If you are past the
warranty period that the reseller covers, please fill out a WSRMA request form here: WSRMA Request Form
Below you will find more information regarding the procedure for replacements and refunds.
1. All RMA and WSRMA replacement requests must be filed via the online form and approved by Seidio's RMA
Department.
2. Customers who are experiencing issues with a Seidio product due to manufacturing defect will be able to
upload a digital photograph of the problem area on the form. Acceptable formats include BMP, GIF, JPG, JPEG, or
PDF no larger than 1MB.
3. For select products, including those with electrical components, customers may be asked to return the defective
product back via a shipping label sent with the replacement. Failure to comply may result in termination of
warranty.
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4. Seidio, Inc. uses United States Postal Services for delivery of product replacements.
Additional Information about the Replacement/Refund Process:
Seidio will not accept returns or replacements without prior authorization and an RMA
number. Once you have submitted your request, you will be e-mailed with a ticket number assigned to