Barcode Printer Owner’s Manual WS408TT-STD/WS412TT-STD WS412TT-LAN/WS412TT-LAN
FCC ID In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. FCC Warning This equipment has been tested, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
IC Warning Canada, Industry Canada (IC) Notices This device complies with Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Canada, avis d'Industry Canada (IC) Cet appareil est conforme avec Industrie Canada exemptes de licence RSS standard(s).
Use of this product near microwave and/or other wireless LAN equipment, or where static electricity or radio interference is present, may shorten the communication distance, or even disable communication. WARNING Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Liability Disclaimer SATO Corporation takes steps to assure that the company’s published engineering specifications and manuals are correct; however, errors do occur. SATO reserves the right to correct any such errors and disclaims any resulting liability.
Contents 1 2 Introduction....................................................................................................... 2 1.1 Features .................................................................................................. 2 1.2 Unpacking ............................................................................................... 2 1.3 Understand your printer .......................................................................... 3 1.3.1 Perspective view .........................
5 6 7 Troubleshooting ............................................................................................... 35 5.1 Printer issues......................................................................................... 35 5.2 Media issues ......................................................................................... 35 5.3 Ribbon Problems ................................................................................... 37 5.4 Other issues ...........................................
1 Introduction Unpacking 1 Introduction Thank you for purchasing a SATO WS printer. This manual provides information about how to set up and operate your printer, load the media and solve common problems. 1.
1 Introduction Unpacking 1.2 Unpacking Make sure all of the following items are included in your package. SATO WS Printer SATO WS Quick Installation Guide AC Power Cord Power Supply When you receive the printer, open the package immediately and inspect for shipping damage. If you discover any damage, contact the shipping company and file a claim. SATO is not responsible for any damage incurred during shipping. Save all package materials for the shipping company to inspect.
1 Introduction Understand your printer 1.3 Understand your printer 1.3.
1 Introduction Understand your printer 1.3.2 Back view Power Switch RS232 LAN Power Jack USB A USB B Caution The areas indicated by the ellipse have sharp edges. To avoid injury, be careful not to touch them when handling the printer. Caution To avoid injury, be careful not to trap your fingers in the Paper Slot while opening or closing the Top Cover.
1 Introduction Understand your printer 1.3.
1 Introduction Understand your printer 1.3.4 Interior view II Warning The printhead becomes very hot during printing. Do not touch the printhead or touch around it directly after printing. By doing so you may get burnt.
1 Introduction Printer lights 1.4 Printer lights There are two LED lights that show the status of your printer. 1.4.1 Status lights Status lights help you check printer’s condition. The following tables show the blinking speed of status lights and the conditions they indicate. Symbol Blinking Speed Blinking Interval ** Fast 0.
1 Introduction Printer lights Red **Orange Red Red Cutter error (with optional cutter). Cover (Thermal Head) open error during printing. V 1.4.2 System mode The system mode consists of status light color combinations. It contains a list of commands for you to select and run. To enter the system mode and run the command, do the following: 1. Turn off the printer. 2. Press and hold the FEED button, and turn on the printer. 3. Both status lights glow solid orange for a few seconds.
2 Get started Attach the power cord 2 Get started This chapter describes how to set up your printer. Caution Do not use your printer in areas exposed to splashing water or any other liquid. Caution Do not drop your printer, or place it in an area subject to humidity, vibration or shock. 2.1 Attach the power cord 1. Make sure the power switch is set to the OFF position. 2. Insert the power supply’s connector into the printer power jack. 3. Insert the AC power cord into the power supply. 4.
2 Get started Turn on/off the printer 2.2 Turn on/off your printer When your printer is connected to a host (a computer), it is good to turn on the printer before turning on the host, and turn off the host before turning off the printer. 2.2.1 Turn on your printer 1. To turn on your printer, turn on the Power Switch as below. The “I” is the ON position. 2. Both status lights glow solid orange for a few seconds, and then LED 2 goes out, while LED 1 turns to solid green.
2 Get started Turn on/off the printer 2.2.2 Turn off your printer 1. Make sure LED 2 is off and LED 1 is solid green before turning off the printer. 2. To turn off your printer, turn off the Power Switch as below. The “O” is the OFF position. Caution Do not turn off your printer during data transmission.
2 Get started Load media 2.3 Load media There are various types and sizes for the media roll. Load the applicable media to satisfy your need. 2.3.1 Prepare media The inside wound and outside wound media roll can be loaded into the printer the same way. In case the media roll is dirty during shipping, handling or storage, remove the outside length of the media. It helps avoid dragging adhesive and dirty media between the printhead and platen roller.
2 Get started Load media 2.3.2 Place a media roll 1. Open the top cover of the printer. 2. Press the switch lock on the Media Roll Holders to slide them outward, and place the media roll between the holders. Adjust the media roll so its print side is facing up, and make sure it is clamped tightly by the holders.
2 Get started Load media 3. Push the Module Release Latch to open the printer module. 4. Press the Lock button on the Media Guides to slide them outward.
2 Get started Load media 5. Pull the media until it reaches out of the printer. 6. Put the media under the Media Shaft and center it between the Media Guides.
2 Get started Load media 7. Close the printer module and press down firmly at its both sides, until you hear a click.
2 Get started Load media 2.3.3 Test media feed 1. Turn on the printer, and press the FEED button to feed a label. 2. Flip the media and tear it along the edge of the top cover.
3 Printer operation Media sensor calibration 2.4 Placing Ribbon Roll 1. Open the top cover of the printer. 2. Push the Module Release Latch to open the printer module.
3 Printer operation Media sensor calibration 3. Lift the printer module to reveal the Supply Wheel. 4. Do the following to install both rolls: To load the supply roll, align the notches on the left side and press the roll to the supply hub, and then press the right side of the roll to the hole.
3 Printer operation Media sensor calibration To load the take-up roll, align the notches on the left side and press the roll to the take-up hub, and then press the right side of the roll to the hole. 5. Pull the ribbon from the supply roll and tape it on the take-up roll.
3 Printer operation Media sensor calibration 6. Close the printer module and press down firmly at its both sides, until you hear a click. 7. Rotate the Take-Up Wheel to straighten the ribbon and reduce its wrinkles. Note For the supply hub, the ribbon wind direction can be coated side in (CSI) or coated side out (CSO); for the take-up hub, the wind direction must be CSO.
3 Printer operation Media sensor calibration 2.5 Media types Your printer supports various media types, including non-continuous media, continuous media, and fanfold media. The following table provides details about them. Media Type Non-Continuous Media Looks Like Description Non-continuous media is the typical media for bar code printing. Labels and tags are made of various materials, such as paper, fabric or cardstock, and are separated by gaps, holes, notches or black marks.
3 Printer operation Media Type Fanfold Media Media sensor calibration Looks Like Description Fanfold media is in continuous form, but it can be used as non-continuous media, because its labels are separated by folds. Some fanfold media also has black marks or liners.
3 Printer operation Media sensor calibration 3 Printer operation This chapter provides information about printer operation. 3.1 Media sensor calibration You will want the printer to work properly before starting your print jobs. To do this, you need to calibrate the media sensor. WS printers provide transmissive and reflective sensor calibration. Take the following steps to use them. 1.
3 Printer operation Self test 3.2 Self test The printer can run a self test to print a configuration label, which helps you understand current settings of the printer. 1. Turn off the printer. 2. Press and hold the FEED button, and turn on the printer. 3. Both status lights glow solid orange for a few seconds. Next, they turn to green shortly, and then turn to other colors. When LED 1 turns to orange and LED 2 turns to green, release the FEED button. 4.
3 Printer operation Self test 26
3 Printer operation Reset your printer 3.3 Reset your printer By resetting your printer, you can return your printer to the state it was in when you receive it. This can help you solve some problems caused by settings changed during the printing. Do the following to reset your printer: 1. Turn off the printer. 2. Press and hold the FEED button, and turn on the printer. 3. Both status lights glow solid orange for a few seconds. Next, they turn to green shortly, and then turn to other colors.
3 Printer operation Media sensing 3.4 Media sensing WS printers offer two types of media sensor: transmissive and reflective. They are used for detecting specific media types. 3.4.1 Transmissive sensor The transmissive sensor is fixed and placed near the center of the printhead. It is used for detecting gaps across the entire width of the label.
3 Printer operation Media sensing 3.4.2 Reflective sensor The reflective sensor is movable within the entire width of the media. It detects gaps, notches and black marks not located at the center of the media. Multi Columns Notch Black Mark Flip the media so the black-mark side is facing down to align with the sensor.
4 Maintenance Cleaning 4 Maintenance This chapter describes routine cleaning procedure. 4.1 Cleaning To maintain print quality and prolong the printer’s life, you need to perform some routine maintenance. Daily maintenance should be done for high volume printing, and weekly for low volume printing. Caution Always turn off the printer before cleaning. 4.1.1 Printhead It is essential to keep printhead clean if you want the best print quality.
4 Maintenance Cleaning Note Printhead warranty becomes void if printhead’s serial number is removed, altered, defected, or made illegible, under every circumstance. 4.1.2 Media housing Use a soft cloth to clean the dust, dirt or debris built up on the Media Roll Holders, Media Guides and media path. 1. Moisten a soft cloth with ethyl alcohol. 2. Wipe the Media Roll Holders to clean dust. 3. Wipe the Media Guides to clean dust and dirt. 4. Wipe the media path to clean paper debris.
4 Maintenance Cleaning 4.1.3 Sensor Media sensors may not be able to detect the media correctly if it becomes dirty. 1. Moisten a soft cloth or a cotton swab with absolute ethyl alcohol. 2. Gently brush sensors to remove the dust away. 3. Use a dry cloth to clean the residue.
4 Maintenance Cleaning 4.1.4 Platen roller The platen roller is also important for print quality. Dirty platen roller may damage the printhead. Clean the platen roller right away if the adhesive, dirt or dust accumulates on it. 1. Moisten a soft cloth with absolute ethyl alcohol. 2. Gently wipe the platen roller to remove the dust and adhesive.
4 Maintenance 4.2 Cleaning Replacing RTC Battery If your printer has a built-in real-time clock (RTC), you will find the RTC battery on the main board. The RTC battery keeps the RTC running when the printer is turned off, so the RTC can keep track of the current time. You can check the RTC battery charge from the status lights. If the RTC battery is low or out, you need to replace it with a new one. Take the following steps to replace your RTC battery: 1. Turn on the printer. 2.
5 Troubleshooting Media issues 5 Troubleshooting This chapter provides the information about printer problems and solutions. 5.1 Printer issues The printer is not turned on Did you attach the AC power cord? Make sure the power supply’s connector is inserted into the printer power jack. Check the power connection from the wall socket to the printer. Test the power cord and the socket with other electrical devices. Disconnect the printer from the wall socket, and connect it again.
5 Troubleshooting Media issues Did you use the correct media type for printing? The media is not loaded correctly. See Section 2.3, “Loading Media” to reload the media. The media sensor needs to be calibrated. See Section 3.1, “Media Sensor Calibration” to calibrate the sensor. The media sensor is dirty. Clean the media sensor. Nothing is printed The media is not loaded correctly. See Section 2.3, “Loading Media” to reload the media. The ribbon is not loaded correctly.
5 Troubleshooting Other issues 5.3 Ribbon Problems The ribbon is out Load a new ribbon roll. The ribbon is broken Check the print darkness and adjust it if it is too high, and take the following steps to fix the broken ribbon: 1. Unload the ribbon supply roll and take-up roll from the printer. 2. Pull the ribbon from the supply roll so it overlaps the broken end of the take-up roll. 3. Tape the overlapped parts together. 4. Reload both rolls into the printer.
5 Troubleshooting Other issues 5.4 Other issues There are broken lines in the printed label The ribbon is wrinkled. Adjust or reload the ribbon. Or, print a few labels until the wrinkled part goes away. The printhead is dirty. Clean the printhead. An error occurred when writing data to the USB memory Did you insert the USB drive? Make sure the USB drive is plugged tightly into the port. The USB drive might be broken. Replace it with another one.
6 Specifications Printer 6 Specifications This chapter provides specifications for the printer. 6.1 Printer Model WS408TT Print method Direct Thermal and Thermal Transfer Resolution 203 dpi (8 dots/mm) Media Alignment Center Alignment Operation Mode Standard: Continuous, Tear-off Media Sensor Sensor Gap Sensor (Transmissive, Fixed) Offset: 6.27mm - Factory Default Sensor I-Mark Sensor (Reflective, Movable) Head Open Switch Ribbon Sensor Print Speed 2, 3, 4, 5, 6 inches/sec (50.8, 76.2, 101.
6 Specifications Printer Model WS408TT Panel 2 LED, 1 Button LED Font 1st LED: Red and Green (Various Combinations: Orange) 2nd LED: Red and Green (Various Combinations: Orange) Standard: See the PPLZ Command Reference 40
6 Specifications Media 6.2 Media Properties Media Size Description Batch Mode Length (TT): 8 mm ~ 997 mm (including liner 10 ~ 999 mm) Length (DT): 8 mm ~ 997 mm Width: 22.4 mm ~ 115 mm (including liner 25.4 ~ 118 mm) Tear-Off Mode Length (TT): 8 mm ~ 997 mm (including liner 10 ~ 999 mm) Length (DT): 30 mm ~ 997 mm Width: 22.4 mm ~ 115 mm (including liner 25.
6 Specifications Bar codes 6.
6 Specifications Programming Language Bar codes SZPL GS1 DataBar Expanded Stacked Composite (CC-A/CC-B) GS1 DataBar Expanded Composite (CC-A/CC-B) GS1 DataBar Stacked Omnidirectional Composite (CC-A/CC-B) GS1 DataBar Limited Composite (CC-A/CC-B) GS1-128 Composite (CC-A/CC-B/CC-C) 43
6 Specifications Bluetooth 6.4 Bluetooth Properties Standard Bluetooth I/F Bluetooth 2.1 + EDR or later Enable Device WS Series Operating Temperature 41°F (5°C) ~ 104°F (40°C) Storage Temperature -4°F (-20°C) ~ 140°F (60°C) Operating Humidity 25 ~ 85 % Non-condensing R.H Storage Humidity 10 ~ 90 % Non-condensing R.H Connection Form Only one-to-one connection is supported. Support Profile Serial Port Profile (SPP) PIN code is supported.
6 Specifications Ethernet 6.5 Ethernet Properties Port Description RJ-45 Speed 10Base-T/100Base-T (Auto Detecting) Protocol ARP, IP, ICMP, UDP, TCP, HTTP, DHCP, Socket, LPR, IPv4, SNMPv2 Mode TCP Server/Client, UDP Client Technology HP Auto-MDIX, Auto-Negotiation 6.
6 Specifications Interfaces 6.8 Interfaces This section provides information about IO port specifications for the printer. 6.8.1 USB There are two common USB connectors. Typically, type A is found on hosts and hubs; type B is found on devices and hubs. The figure below shows their pinouts.
6 Specifications Interfaces 6.8.2 Ethernet The Ethernet uses RJ-45 cable, which is 8P8C (8-Position 8-Contact). The figure below shows its pinout.
7 Safety precautions 7 Safety precautions This section describes how to use the printer safely. Be sure to read the following information carefully before using the printer. Pictographic Symbols This quick guide and the printer labels use a variety of pictographic symbols. These symbols emphasize the safe and correct use of the printer and to prevent injury to others and property damage. The explanation of the symbols is as follows. Be sure to understand these symbols well before you read the main text.
7 Safety precautions WARNING Do not set on an unstable area Do not set on an unstable area, such as a wobbly table or slanted area or an area subject to strong vibration. If the printer falls off or topples over, it could injure someone. Do not place containers full of water or other liquid on the printer Do not place flower vases, cups, or other containers holding liquids, such as water or chemicals, or small metal objects near the printer.
7 Safety precautions cord. Using the power cord in such a condition could cause a fire or electric shock. When the printer has been dropped or broken If the printer is dropped or broken, immediately turn off the power switch, unplug the power cord from the outlet, and contact your SATO reseller or technical support center. Using the printer in this condition could cause a fire or electric shock.
7 Safety precautions The customer should not replace the print head. Doing so could result in injury, burns or electric shock. CAUTION Do not place in areas with high humidity Do not place the printer in areas with high humidity or where condensation forms. If condensation forms, immediately turn off the power switch and do not use the printer until it dries. Using the printer while condensation is on it could result in electric shock.
7 Safety precautions Top cover Be careful not to get your fingers pinched when opening or closing the top cover. Also be careful the top cover does not slip off and drop. Loading media When loading media roll, be careful not to get your fingers pinched between the media roll and the supply unit. When not using the printer for a long time When not using the printer for a long time, unplug the power cord from the outlet to maintain safety.
