VERITRACKS® USER MANUAL Version 10.
BluTag® and Blu+® comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesired operation. RF Exposure (SAR) Statement for BluTag & Blu+ (FCC ID S5EAA90048, FCC ID S5EAA70038, S5E0906BT5 & S5E1106MM1). This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
BATTERY SAFETY The Blutag and Blu+ Device contains a non-removable lithium-Ion battery. Do not attempt to remove the battery. Do not dispose of The Blutag or the lithium-Ion battery in a fire. The lithium-Ion battery might present a fire or chemical burn hazard if mistreated. Do not disassemble, crush, or puncture the lithium-Ion battery or the Blutag Device. Do not heat the battery or Blutag Device above 140°F (60°C).
TABLE OF CONTENTS CHAPTER 1: ABOUT VERITRACKS AND “BLU” DEVICES................................................ 1 VERITRACKS® ...................................................................................................................... 1 “BLU” HARDWARE DEVICES .............................................................................................. 2 BluTag/Blu+ Active .......................................................................................................................
ADVANCED SEARCH............................................................................................................ 25 SIMPLE SEARCH WIDGET .................................................................................................... 25 BROWSE ENROLLEE WIDGET .............................................................................................. 27 BROWSE INVENTORY WIDGET .............................................................................................
Edit Zones in the Enrollment Widget .......................................................................................... 53 Edit Zones in the Supervision Widget ......................................................................................... 55 Edit Zones in the Main Map ........................................................................................................ 56 ZONE MANAGER WIDGET .................................................................................................
MAP TOOL PANEL AND MAP INFO PANEL ............................................................................ 81 VIEW ENROLLEES ON MAP .................................................................................................. 82 MAP TIME SCALE PANEL ..................................................................................................... 90 CALENDAR ......................................................................................................................... 91 MAP PANEL ....
Create Escalating Notification Plan for Notifications by Risk Level ........................................ 116 Assign Notification Plans to User Accounts .............................................................................. 119 Stopping an Escalation Plan That is in Progress ........................................................................ 120 Escalating Notifications Incorporates Event Notification Grace Period .................................... 122 Additional Enrollees Tab ............
Protocols and Protocol Steps...................................................................................................... 146 Types of Protocol Steps ............................................................................................................. 146 KEY COMPONENTS – MONITORING LIST............................................................................. 150 Monitoring List - Listing Tab ...............................................................................................
BLUBOX EVENTS ............................................................................................................ A-17 Understanding BluBox Events ................................................................................................. A-17 Understanding BluTag Violations in Range of BluBox .......................................................... A-19 Understanding Notifications on Hybrid BluTags ....................................................................
Understanding Notifications on Hybrid BluTags .................................................................... B-19 Understanding Notifications on Passive BluTags .................................................................... B-19 UNENROLLING AN ENROLLEE IN VERITRACKS.................................................................. B-19 UNINSTALLATION: REMOVING BLUTAG AND BLUHOME .................................................... B-20 APPENDIX C: BLUHOME ACCESSORY GUIDE FOR BLUBAND ...........
ENROLLEE DETAILS WIDGET ........................................................................................... C-16 Enrollee Details Widget – Enrollees Tab ................................................................................. C-16 Enrollee Details Widget – Status Tab ...................................................................................... C-17 Enrollee Details Widget – Event Tab ......................................................................................
Proximity Zone Minimum Recommended sizes ...................................................................... D-13 UN-ENROLLMENT ............................................................................................................ D-13 Un-Assigning a Victim ............................................................................................................ D-13 Un-Enrolling a Paired Enrollee ................................................................................................
CHAPTER 1: ABOUT VERITRACKS AND “BLU” DEVICES VERITRACKS® VeriTracks is designed to simplify enrollee monitoring. This innovative, web-based public safety tool receives, stores, and distributes monitoring data transmitted by BluTag® and BluBand™ to BluHome™, and BluBox™ devices. VeriTracks streamlines daily supervision tasks, facilitates sophisticated reporting and compiles the data foundation for Crime Scene and Incident Correlation. Tabs and widgets allow you to customize the user interface.
With VeriTracks you can: Simplify the enrollment process to assure at least the most basic enrollee information is entered and a device properly assigned. Analyze historical tracks for patterns and trends in the movements of enrollees. Animate movements, zoom in/out and view high resolution aerial photography on maps. Use exclusion and inclusion zones to help modify an enrollee’s behavior. Exclusion zones are geographic areas an enrollee is prohibited from entering.
BluTag Active Benefits and Operations: All-in-one device, including GPS and GSM/GPRS Device settings are programmable over the air Remote programming of multiple inclusion and exclusion zones Layered location capability gives multiple avenues for locating an individual Battery life in excess of 30 hours Low-battery notification by a vibrating alarm Weighs only six ounces High temperature stability Audible tone or vibration alarm can be programmed and sent immediately Performs exceptional
BluTag/Blu+ Active BluTag Active monitors enrollees using active GPS technology that generates immediate notifications containing near real-time data. This notification allows supervising agents to quickly take the appropriate action related to each notification. Because BluTag is a one-piece monitoring device, it remains securely fastened to an enrollee’s ankle at all times. No additional equipment is needed to effectively monitor an enrollee.
safety is enhanced because the movements of an enrollee are tracked 24/7, even when an unscheduled exit from the residence occurs. BluHome sends VeriTracks a violation alert when such an event occurs. VeriTracks® 10.
BluBox BluBox is a BluTag accessory designed for use in group residential facilities with multiple enrollees or for a single enrollee where an RF tether is required. It emits an encrypted RF signal to electronically tether multiple enrollees monitored with a BluTag device. BluBox does not transmit monitoring data. The BluTag device attached to the enrollee’s ankle transmits monitoring data.
BluHome BluHome is a GPS accessory that transmits monitoring data through a standard landline telephone connection or cellular signal in an enrollee’s residence. When an enrollee enters BluHome’s RF signal range, the unit immediately tethers itself to the BluTag device. GPS location data, violations and other monitoring data transmit to the BluHome through the tether. BluHome then transmits the data to VeriTracks using a landline or cellular connection.
BluBand BluBand is a radio frequency (RF) transceiver that interfaces with BluHome, the home unit that transmits monitoring data to VeriTracks. Together BluBand and BluHome monitor every entrance into and exit from an offender’s home. After BluHome records the date and time of an offender’s entrance into and exit from his or her home, it transmits the data to ® using digital, cellular or traditional landline telephone service. BluBand is approximately 1.25” x 2.25” x .05” and weighs around two ounces.
Stalker Alert™ Stalker Alert uses GPS technology, mobile proximity zones and nationwide cellular telephone networks to help provide advance warning to victims about the presence of their abuser. The abuser’s supervising officer creates a mobile proximity zone around the victim, which is a pre-determined amount of protected space, usually the distance specified in the order of protection. This circular zone moves with the victim 24/7 and is stored in Stalker Alert’s onboard memory.
BluScan™ The BluScan mobile monitoring unit has an operating range of 300 feet and it is designed to monitor the presence of any STOP product. BluScan can concurrently monitor STOP BluTag or BluBand devices or BluHome units – or any combination of equipment totaling sixteen devices. BluScan can store approximately 5,000 events through continual recording or when requested by a supervising officer. It indicates the approximate distance of the equipment being monitored.
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CHAPTER 2: GETTING STARTED SYSTEM AND BROWSER CONFIGURATION In order to maximize the quality of VeriTracks: Windows XP or Windows 7 operating system Microsoft Internet Explorer® 8 or Google Chrome 2 GB RAM Display 1024 x 768 or higher screen resolution Cookies enabled on the browser (used for login identification purposes only) JavaScript enabled on the browser TIP: If you have appropriate administrative rights on your computer, you may change the settings for cookies and JavaScript
LOGGING IN 1. To begin, open Internet Explorer or Google Chrome browser 2. In the address line on the Home Page, type the following address: https://www.veritracks.com 3. Select Yes or No to the Security Warning (if applicable) 4. VeriTracks login screen displays 5. Enter your Username and Password TIP: If you forget your username or password, VeriTracks can email the information to you. Simply click the “Forgot your password?” link and follow the instructions.
VeriTracks Login Screen VERITRACKS ORI HIERARCHY An ORI is a unique nine-character identifier assigned by the Federal Bureau of Investigation (FBI) and assigned to law enforcement agencies. VeriTracks uses this identifier when available to establish the unique identity of each of its customers in the VeriTracks system. If an agency does not have an FBI ORI, STOP will create a VeriTracks ORI for each agency.
VERITRACKS BROWSER LAYOUT VeriTracks consists of the Header Panel, the Tab Page Panel, the Widget Panel, and the Map Panel. The screen print below shows the location of each of these panels. TIP: VeriTracks uses tab pages and widgets to organize functionality. Widgets are the small screens seen within each tab page. Header Panel Tab Page Panel Widget Panel Map Panel VeriTracks Panel Layout VeriTracks® 10.
BASIC NAVIGATION WARNING: Do not use the Back button on your browser as it may produce unexpected results in VeriTracks. To switch from one tab to another or to change a widget, simply select the applicable tab or widget. Tab Pages VeriTracks utilizes tab pages and widgets allowing a user to view the information they want in the specific order they choose. Select the tab pages to display in the Tab Page Panel. Add the same tab page multiple times in the Tab Page Panel.
Maintenance – browse users and then maintain as necessary; available widgets include User Management and Browse Users Analysis – search for and view incident reports; available widgets include Simple Enrollee Search, Advanced Enrollee Search, Incident Search, and Incident Entry Reports – view report details; available widgets include Recent Reports and Report Viewer Monitoring – monitor the event activity of your entire offender population in a single screen and respond to those events with s
To use widget tools: Each widget box in VeriTracks contains a toolbar with the following options: Tool Function Reload icon – refreshes or redisplays the widget box using the most current data available Minimize icon – only reduces the size of the widget box, it does not close it Note: when the widget is minimized, the icon changes to the widget box to its original size allowing you to restore Maximize icon – resizes the widget box so that it displays the full width of the browser screen Close icon –
Map The map permanently displayed on the bottom of VeriTracks, once the application is launched. Resize the map by selecting the outer edge of the box. A double-headed arrow displays. Click and drag the arrow up, down, left or right to resize the view. You can also minimize, display the map in a split screen, or maximize the Map view using the icons on the right side of the header.
DEFAULT SETTINGS The first time a user logs into VeriTracks, certain default setting pages and widgets display. Change any or all of the default settings to a display order that is most logical for you.
My Account Modal CUSTOMIZING VERITRACKS One unique advantage of VeriTracks is the software remembers the pages, widgets, and settings you select to display in a former session. Each time a user logs out VeriTracks takes a snapshot of the current pages and widgets you opened during a current session. This recall function makes it very convenient by displaying the same pages, widgets and settings you use most. Your settings are automatically saved by VeriTracks.
Date Fields All dates can be input directly or picked off a calendar pop-up list. Calendar Drop-down Lists Drop-down list boxes allow you to: (1) type information directly into the box, (2) search the list or (3) pick an item off the drop-down list. You cannot select multiple values in these fields. Drop-Down List Radio Buttons and Checkboxes Radio buttons allow users to select a single entry in a list of options. When options are presented in a list of radio buttons, a selection must be made.
UNDERSTANDING HOW TO SEARCH AND BROWSE WIDGETS Universal Search Panel The Universal Search panel for VeriTracks (shown below) allows users to search and use the results across different widgets and tabs. Universal Search Panel Icon Universal Search Panel Users access the Universal Search page by clicking on the Search icon on the far right of the screen and below the agency name.
2. Select the drop down in the upper left corner of the Universal Search Panel. Searches may be done by Enrollee, by Devices or by Agent. Search icons display, respectively. Search Drop Down Enrollee Search Drop Down 3. Select the Cell Phone/Devices icon. 4. Type any portion of the Enrollee’s name and select Go. The Serial Number (#), along with the type of product associated with this enrollee and to whom the enrollee is assigned displays.
Advanced Search TIP: The Advanced Search feature is only available within the Analysis tab. Advanced Enrollee Search Simple Search Widget The Simple Enrollee Search is located in both the Enrollment and Supervision tab pages. The Simple Enrollee Search widget allows you to find enrollees in your caseload or for other officers in your ORI by using easy to define search criteria. The Simple Enrollee Search widget only searches the ORI where you are logged in. Simple Enrollee Search 1.
2. Select the Apply Filter button and view the results. Enrollee Search Results 3. Select the Remove Filter button to clear the current enrollee search criteria and begin a new search. 4. Select the General icon to display additional Enrollee sort features. General Enrollee Search 26 VeriTracks® 10.
Browse Enrollee Widget The Browse Enrollees widget is located in the Enrollment tab. Use the Browse Enrollees widget to locate enrollees in any ORI that your login has permission to access. Enrollees are located in “folders.” Two main folders display in the widget—My Caseload and Agencies. My Caseload opens to the defaults shown below. Browse Enrollee widget 1. Select the Unassigned folder to view enrollees previously assigned to a device in your caseload. Browse Unassigned Enrollees 2.
Browse Other Agents 3. Select the Enrollment tab page, drag individual enrollees from the Browse Enrollees widget to the Enrollment Entry widget to display detailed enrollee data per individual as shown below. Browse Enrollment Entry 28 VeriTracks® 10.
Browse Inventory Widget The Browse Inventory widget is located in the Inventory tab page. Use the Browse Inventory widget to locate inventory in any ORI that your login has permission to access. 1. Open the Unassigned or Assigned folders in the Browse Inventory widget to view various products in your ORI. In the example below, the widget displays the BluHome in that ORI that are not currently assigned to a BluHome Group.
Browse User Widget The Browse User widget is located in the Maintenance tab page. Use the Browse User widget to locate users in any ORI that your login has permission to access. The widget defaults to displaying the names of all of the users in the ORI into which you are currently logged. Browse Users 1. Drag a user from the Browse User widget to the User Management widget to edit the profile, notifications, or permissions, etc. of a VeriTracks user in your agency.
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CHAPTER 3: BLUTAG ENROLLMENT ENROLLING AN INDIVIDUAL Tracking individuals in the VeriTracks system begins with first enrolling them in the system and activating the assigned BluTag device. The recommended enrollment process is as follows: 1. 2. 3. 4. 5.
TURN ON BLUTAG AND ACQUIRE GLOBAL POSITIONING SYSTEM (GPS) BluTag devices are shipped in “deep sleep” mode. Un-enrolling an enrollee also places BluTag in “deep sleep” mode. In order to assign or re-assign the BluTag device, perform the following: 1. Activate BluTag by placing it on the charger for at least four (4) hours before an installation. 2. Place BluTag in a location with a clear view of the sky. An ideal location for the device is a window sill, preferably while it charges, to acquire GPS.
An icon’s status is green if the device is (1) contacting the system regularly; (2) averaging 60% or more GPS coordinates per call-in during the previous two (2) hours; and (3) averaging a battery level of 4.1 or higher during the previous two hours. View BluTag Status Details Checking the device status of a BluTag is easy.
4. A VeriTracks system generated report is generated and displays if you have reached a successful contact status, battery life on this device, as well as the percentage of GPS readings against this device before you assign the BluTag to the enrollee. Device Status Detailed Report Window TIP: If the BluTag device’s status icon is not green, it is recommended not to assign it to an enrollee. To determine why a BluTag device status icon is not green, review the BluTag contacts described below.
this report to determine whether the device has a sufficiently frequent call-in rate, a high average of GPS tracking percentage, and adequate battery charge of the device. Device Status Detailed Report Window BluTag Communication with VeriTracks If BluTag is not calling into VeriTracks, use these techniques to activate the device: Attach the charger to BluTag and remove it after a few seconds to wake up the device. Press and hold the Status Call button on the front of the device until it beeps.
Open or close the filter section by clicking anywhere on the Filter Options bar. Filter Options Bar Available Inventory Move to the next page of the device listing by selecting the Next Page/Previous Page buttons at the bottom of the widget panel. Next Page/ Previous Page Buttons Next Page/Previous Page buttons VeriTracks® 10.
ATTACH BLUTAG TO ENROLLEE Once BluTag is ready for use, it must be physically attached around the enrollee’s ankle. Installation on the left leg is recommended to improve tracking in automobiles. Follow these easy steps to install BluTag on an enrollee. 1. Write down and save the BluTag’s serial number. 2. Place the tag on the outside of the left ankle and wrap the strap around the ankle. 3. Insert two fingers inside the strap, opposite of the tag to ensure the leg has mobility while wearing the tag. 4.
CREATE ENROLLEE PROFILE To create an enrollee’s profile: 1. Open the Enrollment tab page. 2. Open the Enrollment Entry widget. 3. Click the Create a new Enrollee Record icon. The Enrollee: New Enrollee screen opens and allows you to enter enrollee information. Create New Enrollee Record Create New Enrollee Icon 4. Complete the enrollee profile.
Save Profile Additional Data Sections New Enrollee Profile More about the Primary ID field The Primary ID is the unique identifier for that individual. Agencies use inmate number, case number, social security number, etc. The Primary ID relates solely to that Enrollee and no ID may be used more than once. More about the Risk Level field Risk levels allow supervising agencies to define their own enrollee categories and to organize their case loads under those categories.
To enter an enrollee’s home and work addresses: 1. Open the Address tab on the Enrollment Entry widget. TIP: To set a location based on cross streets anywhere in VeriTracks, simply insert an “&” between the two streets in the Street 1 field. 2. Enter the home street address (and work address, if applicable). Once the addresses are entered, click Set Location to show the localization of that address. Zoom in or out and use satellite photography to decide the precise placement of the icon.
To enter additional addresses for an enrollee: 1. Scroll down to the last existing Address record for the enrollee. Beneath this record the Add New Address button displays. Select the Add New Address button and VeriTracks creates an additional blank address record. 2. Complete the desired data fields and select Set Location after entering an address to update the VeriTracks map. 3. Select in the top-right corner of the page to update the Enrollee address information.
Verify Enrollment in Enrollee Status Screen To verify that the device is properly assigned: 1. Select the Supervision tab, and open the Enrollee Details widget. All enrollees assigned to this Supervisor display in tabular form in the Enrollee Details widget. 2. Verify that VeriTracks properly received the enrollee information and confirms the updated Device ID and the Enrollment Date are populated, as highlighted below.
PRINT ENROLLEE PROFILE REPORT To print an Enrollee profile: 1. Ensure the Enrollee profile is saved in both the Enrollment and Supervision tabs. 2. Drag the Enrollee into the Enrollment Entry widget. Once the profile displays use the scroll bar to locate the Enrollee Profile Report icon. 3. Scroll down the Profile tab to select the icon (to the right of the Enrollment End Date) to send the Enrollee Profile Report to the print queue. Instant Enrollee Profile Report 4.
COMPLETE ENROLLMENT PAPERWORK Each agency will have its own policies and procedures. As part of the enrollment process, each agency should consider reviewing the following instructions with each enrollee. General Instructions for Enrollees Attach the charging cup by clipping it to both sides of the tag. Light on front indicates contact with charger, not battery level. Remove the charger by gently detaching its clips from the tag. Charge twice a day, every 12 hours, for 30 minutes.
UN-ENROLLING A TRACKED ENROLLEE To Un-Enroll the enrollee from a BluTag: 1. Select the Enrollment tab and then open the Enrollment Entry widget. 2. Highlight the enrollee and drag a name from Browse Enrollees widget to the Enrollment Entry widget. 3. Select the enrollee.” Un-Enroll icon. A message displays “Select a reason for unassignment of 4. Select a reason from the drop-down list and select OK. Un-Enroll Icon Un-enroll Icon Confirm Un-Assignment NOTES: 1.
Removing the Strap 1. After un-enrolling an enrollee, cut the strap to remove the device from the ankle with a pair of the STOP supplied scissors. Inspecting of device after the enrollee leaves: 2. Puncture one of the notches on the top cap with the STOP flathead screwdriver to lift the cap from the tag. 3. Use the plastic removal tool as a guide. Insert the flathead screwdriver into a notch on the u-clip and pry it from the tag. 5. Pull the strap out of the tag. 6. Inspect all parts for signs of tampering.
CHAPTER 4: ZONES Zones are time-sensitive geographic locations that place limitations on an enrollee’s movements. Zones allow you to require an enrollee’s presence at a certain place/location, known as an Inclusion Zone, or prohibit an enrollee’s presence from a certain place/location, better known as an Exclusion Zone. The system records an enrollee’s violation of these movement restrictions.
From the Zones tab, select the Create New Zone button to access the basic Zone view. In the Addresses tab, once an address has been created/assigned, click the Create New Zone button to access the Zone screen and note that the address is brought forward as well. VeriTracks® 10.
Launch the Main Map, select the Zones tab, and select Create New Zone button to access the Zone screen. Note that the enrollee tracks are brought forward as well. Create Zone in Enrollment Entry Widget, Addresses Tab As discussed in Chapter 3, enrollees can have multiple addresses listed in their profile under the Address tab. These addresses can be anything pertaining to an enrollee’s situation including residence, work place, guardian’s home, areas to stay away from, etc.
ZONE CATEGORIES A zone assigned to an enrollee can be categorized as one of four types of assignment: Active, 911, Silent and Global user indicated radio buttons: Active Zones are actively monitored on a 24 hour/7 day-a-week basis within the BluTag device itself. Agents receive Active Zone notifications regarding zone assignment activity. Notifications for Active Zone violations can be set up according to your preferences and sent for immediate response.
Zone Modal The data listed in the modal is as follows: Name (or Zone Address) Owner Agency The assigned Enrollee. If the Enrollee column has more than one name in the field, the nomenclature displays the actual number of enrollees assigned to that zone (i.e., 2 Enrollees). The list displays only those zones originally created for the agency. To view specific zones, select the Filter Options bar: 4.
OTHER ZONE FUNCTIONALITY Unassign a Zone To unassign an inclusion or an exclusion zone, locate the zone listed in the Enrollment Entry Zones tab and select Unassign Zone. Select Save to remove this particular exclusion zone from the Enrollee. Save Unassignment Unassign Zone Unassign Zone EDITING ZONES There are generally two reasons why a zone needs to be modified. 1. Changing the size or placement of a zone to give greater restriction or freedom to an enrollee. 2.
Modify Zone 3. Select Modify Zone. The Zone Editor modal displays the information specific to that zone. Edit the appropriate zone parameters by selecting the point(s) and dragging them to the desired location on the zone map. 4. Select the Save Zone button to retain the modified zone inclusion/exclusion parameters. NOTE: 54 In Editor Mode, the Enrollee inclusion/exclusion area changes from Red to Yellow to indicate the zone is available for editing. VeriTracks® 10.
Edit Zones in the Supervision Widget 1. From the Supervision Entry widget, highlight the Enrollee from the tabular display that requires zone editing. 2. Select the Zones tab and select the Edit Zone hyperlink. 3. The Zone Editor modal displays the information specific to that zone. Edit the appropriate zone parameters by selecting the point(s) and dragging them to the desired location on the zone map.
Edit Zones in the Main Map Editing an Enrollee’s zone size or location may also be performed from the Main Map widget. 1. Launch the Main Map widget and drag the selected Enrollee icon anywhere on the US Map. Main Map Zones 2. The respective Legend displays for this particular Enrollee. Select the Zones tab to display the zone points for the respective enrollee. Enrollee Icon 3. Select a particular point on the map and a pop-up window displays with information about the zone.
4. Select the Camera icon next to the Address data to display an actual photo of the point the enrollee was located at that specific time. Google Earth Photo of Enrollee Zone Point 5. To edit a zone, select Create New Zone. Drag the Push Pin to the desired diameter and select Save Zone when the zone editing is complete. Push Pins for Editing Zone Edit Zone Boundaries VeriTracks® 10.
Save Zone ZONE MANAGER WIDGET The Zone Manager widget is available in the Enrollment tab page menu if you have the appropriate permission to access the widget. Description of Privileges Access to the Zone Manager widget is granted via the Zone Editing privilege.
Zone Manager . 2. Directly beneath the Filter Options bar, the widget displays the filtering options selected. The widget defaults to display the regular (non-global) zones owned by the Agent. 3. Select the Filter Options bar to open the filter and view the filter controls. VeriTracks® 10.
Filter Controls NOTE: If you have access to the Zone Manager widget, yet do not have Zone Administrator privileges or the Global Zone privilege, you will not have access to the following fields in the Filter: * Owner Name * My Zones Only (defaults to ‘checked’) * Scope These restrictions prevent a user from viewing or editing other user zones or global zones unless they have proper training and privileges. 4. Select one or more options and select the Filter button.
Editing a Zone in the Zone Manager Widget To change the zone parameters within Zone Manager widget, perform the following: 1. From the Zone Manager widget, select the [edit] link to access the Editor screen. All information for the zone will be brought forward in the modal. Edit Enrollee Zone 2. Make any necessary changes to the zone and then select Save Zone. VeriTracks® 10.
Zone Administration in the Zone Manager Widget Select a zone by highlighting the record OR Select multiple zones by holding down the CTRL key on your computer keyboard as you select the zones OR Select all zones using the Select All check box in the lower left corner of the widget. At the bottom of the widget are the actions a zone manager may perform. 2) Change Owner 3) Change Scope (regular or global). Only administrators with privileges will have this option in the drop-down. 4) Delete Selected Zones.
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CHAPTER 5: SCHEDULES Schedules can be set for any BluTag, BluHome or BluBox assigned to an enrollee. Schedules are set for individual enrollees. Agents set schedules for zone based on the time an enrollee is required to enter an inclusion zone and the time when the enrollee may exit an inclusion zone. Exclusion zones default to 24 hours a day, 7 days a week or 24/7.
RECURRING SCHEDULES Create a Recurring Schedule 1. From the Browse Enrollees widget, drag the selected enrollee name to the Enrollment Entry widget. 2. From the Enrollment Entry widget, select Schedules. The tab displays a listing of schedules that apply to that enrollee for the next seven calendar days. 3. At the top of the schedule, click the appropriate link to create or change schedules for a zone, a BluHome unit, or a BluBox group. Enrollee’s Schedule Types 4. Select the Zones link.
7. Select Save. 8. VeriTracks displays the new schedule. Recurring 24/7 Schedule Alter a Recurring Schedule The following steps reflect actually altering a Recurring Schedule in order to permanently change a schedule segment. 1. Select any segment of the schedule you wish to alter. 2. Double click on the segment to view the Schedule Details box. Un-check the boxes of those days you wish to alter. 3. Select Save.
Delete a Recurring Schedule 1. Select any segment of the schedule you wish to delete. 2. Double-click the segment to view the Schedule Details box. 3. Select the Delete Entire Schedule button in the lower right corner of the box to permanently remove this Enrollee’s schedule. 4. A message displays stating “Entire Schedule will be deleted, are you sure?” Select OK to finalize the process. ONE-TIME SCHEDULES About One-Time Schedules • One-time schedules apply only to the day in which they are visible.
Create a One-Time Schedule - Create a Schedule from Details Box 1. Double-click anywhere in the calendar to view the Schedule Details box. 2. Select the Switch to One-Time link. 3. Enter a schedule Title, the Zone to which the schedule applies, and the schedule Dates, Start time and Stop time (or All Day). 4. Select Save. NOTE: VeriTracks now displays the new schedule in orange as shown below. Delete a One-Time Schedule 1. Select the orange highlighted section in the schedule. 2.
3. Select OK. The orange segment is removed, leaving the original schedule intact. VeriTracks® 10.
REMOVE A SCHEDULE ON A SPECIFIC DATE 1. Select the Zones tab. 2. Selet the segment you wish to remove. 3. Select the No Schedule For Today button. 4. VeriTracks displays the original schedule and a gray schedule indicator bar informs the user that there is no schedule that day. NOTE: 70 Anytime a gray schedule indicator bar displays, NO valid schedules have been recorded for that particular day. VeriTracks® 10.
SCHEDULING TIPS – USING MULTIPLE INCLUSION ZONE SCHEDULES NOTE: If multiple Inclusion Zones (IZ) are created, please allow sufficient time for the enrollee to get from one zone to the next. Do not overlap inclusion zone schedule times or the enrollee will stay in a constant state of inclusion zone violation. SCHEDULING TIPS – UNDERSTANDING CHANGES TO ENROLLMENT STATUS If you: The result: Remove a zone from an enrollee.
CHAPTER 6: SUPERVISING AN ENROLLEE The Supervision tab provides the most current information for an enrollee. The Enrollee Dashboard in Enrollee Details widget displays all assigned enrollees. Select the Enrollee Details widget to view details regarding your caseload. Regardless of your selection, each widget defaults to your specific caseload. Supervisory staff may also use one of the search widgets to monitor enrollees in their office, region, or organization.
It is important to note that when a supervising agent initially visits the Enrollee Details widget, the view defaults to display “Assigned” and “My Caseload” enrollees that are listed in the Enrollee column of the widget. The supervising agent may easily browse the entire list of enrollees’ profiles from this page or search for a specific enrollee by typing as much of the Enrollee’s name as possible then select [Apply Filter].
Date, time, and approximate address of the enrollee’s last recorded position A View on Main Map link s you can view an enrollee’s most recent tracks. The map and its capabilities are described later in this chapter. A Street View icon. Select the icon. If Street View is available in the vicinity of the last track point, a Street View pop-up displays on your screen. A red “X” on the map represents the enrollee’s last reported position.
Three methods of contacting the enrollee: send vibrate, send audible tone, or silent position request to contact the BluTag. The three icons are located on the right side of the Enrollee Status page and display as follows: Send Vibrate Send Audible Tone Send Request Position (Silent to the offender) The icon that is used for the silent position request is also the icon used to cause a hybrid BluTag to report its data. Enrollee Details widget – Status Tab VeriTracks® 10.
Enrollee Details widget – Event Tab The Event tab, also located within the Enrollee Details view, lists all the violations for an enrollee within the last 48 hours. Change the time range on the screen to display longer or shorter periods of event time for the enrollee. Select View On Main Map icon to the left of the event name to map the tracks recorded by the BluTag during the event. Check the Confirm box and click OK on the resulting pop-up window to record that you reviewed the event.
Enrollee Details Widget – Events Tab Enrollee Details widget – Profile and Addresses tabs The Profile and Addresses tabs are displays of information entered during the enrollment process. These tabs are read-only to mean that no information may be modified in these specific tabs.
Enrollee Details widget – Zones tab The Zones tab contains a listing of all areas currently assigned to the enrollee, including a map of the zone geography. The Zones tab also contains an Edit link to provide users with the Schedules modal to edit the enrollee’s times in and around a particular zone. Enrollee Details Widget – Zones Tab MAPPING PROCEDURES Three (3) ways to chart an enrollee’s tracks: 1.
When the View on Main Map icon is selected next to an Enrollee in the Events tab, the map displays the tracks recorded by the BluTag at the time of the event. The start time of the mapped tracks is the start time of the event. The window of time mapped is rounded up to the next available window size. (If the event lasts 11 minutes, 15 minutes of tracks will be mapped).
MAPPING TOOLS The VeriTracks mapping function uses services provided by Google™ Maps. Both the Enrollee Status menu option and the Search menu option provide access to the mapping function. VeriTracks uses a private (secure) interface for Google so there are times when the public site may show data not yet on the secure Google site. The map screen contains five areas: the Map Tool Panel, the Map Info Panel, the Map Time Scale Panel, the Map Panel and the Map Footer Panel.
Map Tool Panel and Map Info Panel The Map Tool Panel consists of four tabs to analyze an enrollee’s tracks on a map. The Map Info Panel explains how a tool works or provides multiple options for the tool. When a tool button is clicked from the Map Tool Panel, the Map Info Panel updates showing specific information about the tool. The four tabs on the Map Tool Panel are Legend, Locate, Zones and Playback. The mapping tool panel has one icon for each of the four tools.
View Enrollees on Map Enrollees Section The most important feature of this section is the ability to easily change the enrollee’s tracks that are displaying on the map. Multiple enrollees’ data can be requested through the VeriTracks Search function, yet only two (2) enrollees’ tracks can be displayed on a Google Map at any given time. In the Selected box, users see the name or names of the enrollees whose track points currently display on the map.
Control Enrollee Map View Data Underneath the Enrollee selection area, there is a group of check boxes used to control the specific data that displays on the map. Lock Start Date – Maps several enrollees leaving one in the Selected box, change the start time of the enrollee’s tracks to an earlier time, and select the Lock Start Date box. The locked date displays under the check box. Enrollee Lock Start Date Move the next available enrollee from the Available box to the Selected box.
Enrollee Addresses – This checkbox turns on or off the display of the icons associated with addresses retained in the Address tab of the enrollee’s profile. Enrollee Address Display View GPS and Cell Towers – This dropdown permits users to toggle between displaying both the GPS tracks and cell tower locations (default), or just the GPS tracks, or just the cell tower locations reported by the BluTag. GPS & Cell Tower Display View 84 VeriTracks® 10.
A cell tower location is generated when a T-Mobile BluTag is unable to hear sufficient GPS satellites to record a valid GPS location. In this situation, the BluTag records the latitude and longitude of the cell tower that communicates at that point in time. Cell tower locations are displayed as a green square in place of the red or blue GPS point. Cell Track Trapezoids – VeriTracks has the ability to give an approximate location based on additional location from T-Mobile cell towers.
When the Show Connected Tracks box is checked, the map refreshes and the connected tracks are shown. When the Show Numbered Labels box is checked, the map refreshes again to show the sequential numbering of the track points. 86 VeriTracks® 10.
Show Events check box and Show Event Legend link – These options contain a list of symbols that, when attached to a track point; correspond to an event occurring at that time. Remove the symbols from the track points by un-selecting the Show Events box. Display the symbols and their meaning in the legend by selecting the link. Select the link to show the legend. The link itself changes to say Hide Event Legend.
Locate tab When a user opens the Locate tab, the Map Info Panel refreshes to display the details about the tool . Locate Tab Show Address button maps a the specific address entered above. Find Nearest Address provides the ability to click on the map to retrieve the latitude and longitude, then select the Locate Address button to display the corresponding street address for the point.
The Zones tab gives the option to display enrollee zones, global zones or no zones at all. When users first map an enrollee’s tracks, the map sizes itself to include all of the track points for the time period being mapped. The map defaults to display any of the enrollee’s zones that happen to be in the area displayed on the map. If you select the option to display no zones (Display None), the map sizing remains the same, and the zones disappear.
Playback tab The Playback tab displays an enrollee’s movement in sequence from the earliest point on the map to the latest point on the map. When you initially open the Playback tab, the Map Info Panel refreshes to display the Playback controls as shown below. Playback Tab The Play button initiates the playback and causes a playback timeline to appear. The Pause button stops the playback mid-stream. Resume the playback by clicking the Play button.
IMPORTANT: To retain peak efficiency of the displayed tracks, VeriTracks shows data initially in four-hour increments. The Main Map Panel has a calendar, a date and time range and a Quick Time Adjuster. Map Time Scale Panel Calendar You can change the entire date and time by clicking on the calendar icon next to the “Start:” text. This displays a calendar from which you can select the start date and time.
For example, the initial action of mapping an enrollee’s tracks puts 4 hours of tracks on the map. Change the Interval Adjuster to 5 minutes and press the clock icon to the right of the slide. The map refreshes to show 5 minutes of tracks using the same start time as the initial 4 hour mapping. The Start Time Adjuster changes the start time forward or backward in increments determined by the Interval Adjuster.
Map Panel The Map Panel contains the Google Map, which contains various mapping components such as an overview map, map scale and map controls. These components are standard Google Maps functionality. Map Controls – Identify Feature When you select a particular feature (e.g., track point, zone, address), a pop-up window displays with information about the feature. After selecting an enrollee’s track point, a pop-up window displays. It contains three tabs: Point, Enrollee and Agent.
The Enrollee tab shows information from the enrollee’s profile, such as: Enrollee Name Primary and Secondary IDs Birth Date Gender Race Height and Weight Hair color and Eye color Status as a Sex Offender Home address Work address Photo image Enrollee tab The Agent tab shows information about the enrollee’s supervising officer or agent, such as his or her name, the supervising agency’s name, e-mail address, and phone. Agent tab 94 VeriTracks® 10.
How to Identify a Zone When identifying a zone, the pop-up window displays information about the zone such as its name, location, radius, and type. If you created the zone, a hyperlink inside the pop-up window allows you to edit it. Navigation Controls – Pan and Zoom Pan a Google Map using one of two methods. The first uses the panning buttons containing directional arrows (north, south, east and west) located on the left side of the map.
Map Controls – Map Types The map contains a set of three controls located at the top right of the map, which determines the type of data displayed on the base map. The three buttons are labeled Map, Satellite and Terrain. The Map button shows the typical base map data such as roads, parks etc. The Satellite button shows the satellite imagery (also referred to as aerial photography), and the Terrain button shows the street map with surrounding terrain contours. 96 VeriTracks® 10.
Map Footer Panel The Map Footer Panel shows information about the current status of the map, such as the mouse coordinates. It also provides some unique features and tools such as measuring distances between two points on the map. Mouse Coordinates In the lower-left corner of the Map Footer Panel, the current cursor map coordinates are displayed and dynamically update as the cursor is moved around the map.
On the next map, the user selected the option “Show GPS Tracks Only” from the drop-down. The standard red dots indicate positions taken from the GPS satellites. This next example shows both GPS and cell tower points and illustrates that even though GPS is preferable to determine an offender’s exact location, cell tower points can still provide a level of localization. The red dots indicate the highly accurate GPS points. The green squares represent different times that the offender did not have GPS.
Note: The best way to sort out the times represented by each square is to view the entire time period using the playback tracks tool. When playing back tracks, the cursor will jump to the appropriate cell tower location each time that cell tower was recorded in place of GPS. PRINTING MAPS The Print Map function allows you to print the map currently displayed in the Map Panel. To initiate the Print Map function, select the Print button in the upper right corner of the map.
Users may also create individual maps of each of the points. To create individual maps: 1. Check the box on the left side of each of the points that print an individual map. 2. Select the “build detailed maps” button at the bottom of the table. 100 VeriTracks® 10.
3. VeriTracks creates individual maps of those points, including a street view, where available. 4. Select the Print Map icon to the top left of the modal to send everything to a printer. VeriTracks® 10.
CHAPTER 7: EVENTS AND NOTIFICATIONS An event is caused by a change in the status of an enrollee. An event can be generated either by the actions of the enrollee, a change in the enrollee’s environment, or a change in the enrollee’s assigned equipment. Events do not necessarily indicate a violation or a condition alert. Some events, however, do indicate a violation of the restrictions imposed by the enrollee’s enrollment in VeriTracks.
Silent Exclusion Alarm Same as the Active Exclusion event, but does not notify the enrollee. Silent Inclusion Alarm Same as the Active Inclusion event, but does not notify the enrollee. 911 Exclusion Alarm Same as the Active Exclusion event, but STOP’s Solutions Center can be contracted to notify the appropriate officials. 911 Inclusion Alarm Same as the Active Inclusion event, but STOP’s Solutions Center can be contracted to notify the appropriate officials.
Step 5: Confirm the event. Click on the icon, enter comments in the pop-up box, and select OK. The event closes. Comments entered during the acknowledgement are visible in the Notes section in the Events tab. Immediate notifications for Master Tamper Events exist and are available to via the standard Notifications tab. For those agencies electing to use the Master Tamper option, the subject in VeriTracks’ notifications display as +MSTP and -MSTP in place of +BSTP and -BSTP.
To view current Enrollee events: 1. Launch the Supervision tab, select the Enrollee Details widget. 2. Select Events Only (adjacent to the display. icon). All enrollee events within the previous 48 hours Enrollee Details Widget, Events Tab Another option for viewing individual enrollee is to go to the Events tab within the Enrollee Details widget. To view Enrollee events for the past 48 hours: 1. Launch the Supervision tab, select Enrollee Details widget. 2.
Event Dates Event Duration Filter Events tab, Filtering BLUTAG NOTIFICATIONS A user has the option to receive immediate notifications for certain BluTag events. To set up Notification Preferences, see the “Notifications” section in Chapter 8, Maintenance. The BluTag events that a user may receive notifications are listed below. Codes for each event type shorten the message length for mobile messaging platforms. A user may receive both open and closed event notifications for BluTag events.
The abbreviation codes for the standard BluTag event notifications are as follows: Event Notification Abbreviation Event Notification Abbreviation Bracelet Strap +BSTP Active Exclusion Clear -EZ Bracelet Strap Clear -BSTP Active Inclusion Alarm +IZ Low Battery Alarm +BATT Active Inclusion Clear -IZ Low Battery Alarm Clear -BATT Silent Exclusion Alarm +EZS Message Gap +MGAP Silent Exclusion Alarm Clear -EZS Message Gap Clear -MGAP Silent Inclusion Alarm +IZS No GPS +NGPS Silent
When a passive BluTag is away from its BluHome, it records a GPS point every minute the same as any other BluTag. All track points and event data are stored in the BluTag and communicated to VeriTracks via the BluHome the next time the BluTag enters within RF range of the BluHome. THE DAILY SUMMARY REPORT The Daily Summary Report is produced and delivered to your email inbox every morning at 6:30 a.m. local time. The report provides a review of events or violations that occurred within the last 36 hours.
How to Subscribe to the Daily Summary Report To begin receiving the Daily Report, ensure your desktop e-mail address is entered in the primary address field in your user profile. 1. Once the User Profile under under User Management has been verified, select the Notifications tab. 2. From the Daily Notifications section, select the event types you would like to see displayed in your report. Notifications 3. After selecting an Event Type, select My Enrollees or My Agency from the Who For dropdown menu.
If you select My Enrollees, information for only those enrollees for whom you are designated as the supervising agent/officer display. This information also includes the ORI you subscribe to as well as any child ORIs. If you select My Agency, you will see information for all enrollees in the ORI you are subscribe to, yet NOT any child ORIs. 4. Select a value from the # of Hits drop-down. If you select a value of 1 you will only see those hits whose score was 1.
Enrollee Summary The Enrollee Summary section displays the enrollee’s ORI, supervising officer or agent name, the enrollee’s name, the risk level, and other information. Zone Violation Activity Summary The Zone Violation Activity Summary section displays any event that is classified as an event type Zone Hit or Global Zone Alarm. Each section displays zone violation’s type, number of points in violation, zone size, and start and end times.
Incident Hit Activity Summary The Incident Hit Activity Summary shows hits that are recorded as a result of an incident entry in the analysis tab page. 112 VeriTracks® 10.
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CHAPTER 8: MAINTENANCE IMPORTANT: There are two (2) ways to access the information in your agency’s user accounts. If you are an agency administrator and have access to all of your agency’s user accounts, you can maintain the accounts through the User Management widget in the Maintenance tab page. If you do not have access to other officer’s user accounts you can still maintain your own account. Select the My Account link in the upper right corner of the VeriTracks screen.
User Name The unique login string. Password Your password. When a new profile is created, a password is automatically generated and sent to the primary e-mail address in the new user’s profile. You should modify your profile to contain a personalized password. Security Question STOP’s Solutions Center personnel use this question to verify your identity when you call 866-703-STOP. Security Answer This is the response you must give when the Solutions Center staff asks the Security Question.
Immediate Notifications Based on Enrollee Risk Level In this regime, different notifications can be selected for each risk level defined in the ORI. Furthermore, notification plans can be built to automatically continue to send notifications to one or more agents to ensure that critical alerts are addressed. A notification plan is a list of VeriTracks user to whom notifications are sent in the event an enrollee incurs a violation.
3. A Name/Agency view displays. Complete the plan name and select the correct Agency. 4. Select Save. New Escalation Notification Plan 5. In the plan header, select the number of times that the entire plan cycle should repeat and the amount of time that VeriTracks should wait between executing cycles of the plan. Also check the box if the plan should be visible to and used by child Agencies, as shown below. VeriTracks® 10.
From the Browse Users widget, drag over the first user to be notified into the Escalating Notifications view, and drop them in the white space below the Nam header. The drop-down box populates with the values from the primary and secondary e-mail fields in the user’s profile. Select the e-mail address from the user’s profile where notification should be sent, and enter the amount of time (if any) that the system should wait before executing this step. 6.
4. After 2 more minutes, a notification is sent to DBRAHM@STOPLLC.COM Second cycle is complete 5. Four minutes after the end of the second cycle, a notification is sent to MJONES@STOPLLC.COM 6. After 2 more minutes, a notification is sent to DBRAHM@STOPLLC.COM End of notifications Important Items to Note The cycle starts from the time the BluTag contacts VeriTracks, not the time of the violation starts. The number of repeats adds that many cycles to the default first cycle.
Note Duty Officer and Off Hours options are still available for the Primary and Secondary ‘Send To’ options, yet are not available for Notification Plans in this release of the software. My Agency is still available for the ‘Who For’ option when combined with Primary and Secondary ‘Send To’. However, My Agency is not an option if Notification Plan is selected as the ‘Send To’ option.
Example 1: In the example below, the notification escalation runs it full course before the event is confirmed or the event closes.
Time Change to Situation Notification To BluTag reports IZ +IZ Jones +IZ Brahms -IZ Jones and Brahms 13:15 *IZ Jones 13:20 *IZ Brahms cIZ Jones and Brahms 13:00 13:05 13:11 13:21 BluTag reports IZ close Event is confirmed Example 5: In another very similar example, the IZ closes after only Jones get a +IZ notification. Since only Jones got the +IZ, only Jones will get a –IZ.
3. Next, select Update Agents and select the officer that the enrollee is assigned. 4. Select Update Enrollees. The enrollee for that officer display in the Enrollees box. 5. Select the enrollee to receive notifications and select Add Enrollee. 6. Select Save. Off-Hours Tab NOTE: The Off-Hours functionality is only compatible with a notification regime based on device mode of operation. Users can create two (2) immediate notification regimens.
Off Hours Tab Off Hours Link Off Hours Tab 3. Select Add New Recurring. A modal pop-up displays. Add New Recurring Add New Recurring Link 4. Enter the schedule name and the desired times and days. 5. Select OK when finished and close the modal pop-up. Edit Recurring Schedule 6. The schedule displays in the original pop-up. Select Save and close this pop-up. 124 VeriTracks® 10.
Listing Tab 7. The schedule now displays in the Off Hours tab. Off Hours Tab Duty Officer Tab NOTE: The Duty Officer functionality is only compatible with a notification regime based on device mode of operation. The Duty Officer tab gives an agency more notification capabilities beyond those offered by the individual user’s Notifications tab.
Before any notifications schemes can be put in effect, you must first set an off-hours schedule. The “Off Hours Tab” section described previously in this chapter explains how to set an off-hours schedule. Set Off-Hours Notifications If you want to receive a modified set of immediate notifications during off-hours that are different than the immediate notifications received during working hours: 1. Open the Duty Officer tab on the User Management widget. 2. Select “Activate Off Hour Notifications.” 3.
Turn Off Notifications During Off-Hours To stop receiving immediate notifications: 1. From the User Management widget, select the Duty Officer tab. 2. Uncheck “Activate My Off Hour Notifications.” 3. Select Save. Send Notifications to a Third Party “Duty Officer” Users can designate a Duty Officer profile to receive immediate notifications during your off-hours.
USER ACCOUNTS Each agency must have an administrator account assigned to manage user accounts. Only this administrator can access the User Accounts menu option. Administrators can create new users and modify the profiles of existing users with this menu option. User accounts automatically deactivate if not used in six months. Accounts can be reactivated with agency authorization by calling the Solutions Center. Create New Accounts – General Data 1. Open the Profile tab on the User Maintenance widget. 2.
Create New Accounts – Privileges In addition to entering the general data for a new user as described in the previous section, each user must be granted privileges to access the various parts of VeriTracks. User Privileges General Privileges ANALYSIS The Analysis Privilege allows the user to open and use the Analysis tab page and all of its widgets. The user has the ability to view incident hits and zone hits, as well as add new incidents.
SUPERVISION The Supervision Privilege allows the user to open and use the Supervision tab page and all of its widgets. The user has the ability to search for enrollees and view various status information about the enrollees. Specific Privileges CALL TREES The Call Tree Privilege allows the user to use the Call Tree widget.
Create Duty Officer Accounts VeriTracks allows user to create one or more Duty Officer profiles. Each profile is an independent entity with its own notification regimen. The notifications received by the Duty Officer are in addition to, and completely independent of, the notifications sent to other ORI users. Creating a Duty Officer 1. Complete the standard procedures as described above to create a user account. 2. Select the “Is a Duty Officer” checkbox. Create a Duty Officer 3.
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CHAPTER 9: INVENTORY MANAGEMENT The Inventory Details widget in the Inventory tab allows an agency to manage its device inventory, change the status of a device, check the current function of a device, move the device from one ORI to another, and review the assignment history of a device. In agencies with a hierarchical relationship among ORIs, most of these tools and reports allow “parent” ORIs to view the information in the “child” ORIs.
3. Select the filter type, if any, from the list in the Filter By: drop-down list. Or simply type all or part of the device number in the free form text field to the right of the Filter By dropdown list. For example, by typing in “258,” all devices with that number sequence display in the results. 4. Select Filter to display your queried results.
To change the status of a device: 5. Select the device number and select a new status from the Modify Status drop-down list. 6. Select Go. A message displays stating the device is being updated. Change Device Status 7. Select the device status from the Modify Mode drop-down list. 8. Select Go. A message displays stating the device is being updated.
Change Device Owner For agencies with multiple ORIs, including those in a hierarchical relationship, devices can be moved around within these ORIs. In order to move devices from one ORI to another, users must be logged into an ORI that is “parent” to both ORIs. To reassign a device within an agency’s structure: 1. Select the device number and select the new ORI from the Move To drop-down list. 2. Select Go. A message displays stating the device is being updated.
CHAPTER 10: USING VERITRACKS TO INVESTIGATE INCIDENTS The incident capabilities described in this chapter apply to both supervising agencies and non-supervising agencies using the VeriTracks Automated Crime Scene Correlation (ACSC) tool.
Save Incident New Entry Incident Entry - Add New Incident 3. Enter a value in the Incident Number field. This is the unique identifier for the incident and can be any standard unique identifier already used by the agency. If a standard incident numbering scheme does not exist, the agency may want to develop one. In general, the use of the date as part of the incident number helps guarantee uniqueness. Adding a counter may be sufficient.
Search Tab Search Button Incident Search To review incidents: From the Incident Search widget when the search is completed, results display in a list on the Incident Results tab. Incident Results Tab Incident Search - Incident Results 1. Select View Hits to display a list on the Hit Results tab of each enrollee whose proximity to the incident was sufficient to generate a hit. 140 VeriTracks® 10.
Incident Search - Hit Results 2. Select the link in the Hit # column to view additional information on the hit in the Hit Details tab. This tab provides information about the Incident Hit (Hit Number, Enrollee, Agent, Duration, etc.), Incident (Offense, Duration, Address, etc.), and a map. Incident Search - Hit Details TIP: The Analyzed Score is a rating of how close and how long the enrollee was near the location of the incident. On a scale of 1 through 5, 1 has the greatest proximity. VeriTracks® 10.
THE INCIDENT HIT REPORT The Incident Hit Report lists the hits from any incidents entered into VeriTracks within the last 24 hours. How to Use the Hit Report This report provides a summary of the hits and a list of enrollees at incidents without logging into the system.
ZONES FOR LAW ENFORCEMENT A law enforcement agency can set up global exclusion zones in its law enforcement ORI. A global zone automatically applies to every enrollee in the entire database and is automatically set to a 24x7 schedule. Zones are a useful way to enhance enrollee movement tracking. Law enforcement officers are notified when an enrollee violates a zone. Working in an Incident ORI, a law enforcement officer can only create a Global Exclusion zone.
CHAPTER 11: VERITRACKS MONITORING CENTER MODULE The VeriTracks Monitoring Center module service integrates the state-of-the-art BluTag GPS tracking device and VeriTracks supervision software to provide a highly automated response process. When an offender commits a violation, the VeriTracks Monitoring Center system captures violation data from the BluTag and formulates a response protocol based on the offender’s risk level.
KEY CONCEPTS Risk Levels The risk level capability allows supervising agencies to define their own enrollee categories and to organize their case loads under those categories. Different protocols are assigned to each risk level for the same event level. Based on supervising agency requirements, risk levels are setup by a STOP Technician. Risk levels vary from one ORI to the next. Risk levels are assigned to the enrollee in the Enrollment profile.
Protocols and Protocol Steps For each monitored event type and risk level, STOP and the agency will work together to develop a protocol. A Protocol is a set of steps for responding to an event. The steps include actions like “Call the Offender,” “Document the Contact,” etc. A Monitored Event must have a Protocol in order to be visible on the Monitoring Center software screen. Types of Protocol Steps There are five (5) types of protocol steps: 1.
4. Ping – This type step contains the “binoculars” icon that is also available in the Enrollee Details Status tab. Select this icon to have the enrollee’s BluTag call in its most recent data. 5. Call Tree – Through the Call Tree widget in the Maintenance tab, agents create a list of VeriTracks users whose contact information can be dynamically pulled into a protocol.
Enter a name for the call tree, designate an agency, and click the Save button. 7. Set the parameters for the call tree: 148 Repeats – this action determines how many times the steps will be created in the live protocol. If the ‘repeats’ setting is 2, the steps will be created three (3) times in the live protocol (one original and two [2] repeats).
8. Drag a user from the Browse Users widget and drop it in the white box below the call tree parameters section. Then choose the individual wait time and specific phone number at which the user should be called. Select Save. Example: A call tree constructed like the one below will cause each contact to be entered once as individual steps in a live protocol. VeriTracks® 10.
There will be a five (5) minute wait time between the first contact (McCarthy) and the second contact (Jones). The contacts display sequentially as shown here: KEY COMPONENTS – MONITORING LIST The Monitoring List widget is the hub from which Monitoring Center functions are performed. In this single widget, users can view all current Monitored events that require attention, act on the protocol for an individual event, or perform all of the standard supervision functions that are features of VeriTracks.
As events occur, they appear on the screen. The screen refreshes every minute to display new events. A “Next Refresh” timer in the upper right corner of the widget tracks the time till the next auto-refresh. The list defaults to show the most recent event at the top. Events can be set to be “priority” and appear above other events. Operators click on a “padlock” icon to lock an event. Operators can only unlock their own events. Red is locked by the operator.
The Details section contains a record of all steps performed. Move the cursor over each icon to identify who specifically performed each step. The Notes section allows users to document pertinent information regarding the protocol or individual steps. Type the desired information and select Add New Note. 152 VeriTracks® 10.
The note is permanently stored in the Details section as shown below. An operator can also send e-mails and create tasks for the agent the same way. At any time during the execution of a Monitoring Center protocol, the operator creates the Monitored Event Report that includes all step completion times, notes, etc., displayed in the Details section of the Protocol tab. This report is available for viewing in the Report Viewer widget in the Report tab page. VeriTracks® 10.
The Monitoring Center operator can also e-mail that report directly to the agent of record for the enrollee. Select YES after selecting Monitored Event Report. The act of e-mailing the report is also recorded in the protocol details Some protocols may have options that if certain criteria are met, the remaining steps of the protocol do not need to be performed.
KEY COMPONENTS – MONITORING HISTORY The Monitoring History widget is the repository of all of the resolved monitored events. A monitored event is one where the event is closed and the protocol is complete. This widget contains all of the information about when or if protocol steps were completed, who completed the steps and any notes, tasks, or e-mails generated during the completion of the protocol.
The event displays as normal except the Current Step column will always read “ALL PROTOCOL STEPS COMPLETE.” To use the Monitoring List in this fashion, contact your STOP representative to have Monitored Events set up for your agency or ORI. 156 VeriTracks® 10.
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CHAPTER 12: VERITRACKS REPORTS VeriTracks has a robust reporting capability that generates a broad variety of standard reports that reflect near real-time data and are stored for review at a later time. All reports are available to all customers. However, your agency’s management may select which reports are available to different offices, agents, etc. so that only those reports that pertain to an agent’s duties are in their respective report portfolio. Reports are accessed through the Reports tab page.
Recent Reports Widget, Showing Details via the Report link To the right of each report listed are the time that the report was run and icons for each media that the report can be viewed. For example, in the view below, the Monitored Event report was run at 14:17 and may be viewed in PDF and Excel format. Icons for moving a report to the viewer Run New Reports 1. From the Recent Reports widget, select New Report to create and run a new VeriTracks report.
Recent Reports Widget, Showing List of Available Reports 2. Select a report and the widget displays the report description and any parameters necessary to run the report. Recent Reports Widget, Showing a Selected Report and its Parameters 3. Select Generate Report to send the report to the report processor. As soon as you select the Generate Report button, the widget returns to the original view with the calendar of previously run reports and shows your report as “queued.” 160 VeriTracks® 10.
THE REPORT VIEWER WIDGET The Report Viewer widget displays reports and their data. To view a report, drag and drop the icon of the report format that is shown to the right of the report title in the Recent Reports NOTE: In order to drag an icon from Recent Reports to the Reports Viewer, reports must no longer be listed as “queued,” but instead must have its time of running displayed. Reports Viewer Widget, Showing List of Available Reports From this widget, the report can be saved or printed.
APPENDIX A: BLUBOX ACCESSORY GUIDE VeriTracks® 10.
COPYRIGHT NOTICE © 2008 Satellite Tracking of People LLC. All rights reserved. Reproduction of this document is expressly forbidden without written approval from Satellite Tracking of People LLC. VeriTracks, BluBox, BluTag, BluHome and various software icons are worldwide registered trademarks of Satellite Tracking of People LLC (STOP). The software described herein has U.S. and Foreign Patents Pending.
BLUBOX OVERVIEW Accessory to BluTag Active and BluTag Hybrid. Useful when GPS reception is limited. More restrictive method of curfew monitoring than a zone. Provides a radio frequency (RF) tether up to 100 meters (109 yards/328 feet) to BluBox. Does not need communicate monitoring data. All data is reported by BluTag to VeriTracks. Can extend the battery life of BluTag by allowing it to hibernate while in the RF tether range.
ENROLLMENT: ASSIGN BLUBOX TO AN INDIVIDUAL ENROLLEE To assign a BluBox to an individual enrollee, perform the following steps: 1. From the Enrollment Entry widget, in the Assignments tab, select a BluTag device from the Device Number drop-down box. 2. As soon as a user selects a BluTag, the tab refreshes to display additional information. Scroll to the bottom and select the BluBox Group. 3. Check the Create 24/7 Schedule box if a 24/7 BluBox schedule is required for the offender. 4. Select Save.
Whether for an individual enrollee or multiple enrollees, VeriTracks maintains an infrastructure such that BluBoxes must be in a BluBox group.
USING BLUBOX IN A GROUP SETTING Creating BluBox Groups To create a new BluBox Group: 1. From the Enrollment tab, select BluBox Management widget. 2. Select the Add New BluBox Group icon. Add New BluBox Group Add New BluBox Group 3. Type a group Name and Description and select Save. Save Group Name and Description Create Group A-6 VeriTracks® 10.
4. Use the Assign BluBoxes and Assign Enrollees tabs to make assignments. Adding BluBoxes and Enrollees to the Group To add a BluBox to an existing BluBox Group: 1. Select the Assign BluBoxes tab. 2. Locate the BluBox number in the Unassigned/BluBox folder in the Browse Inventory widget. 3. Drag the device across to the BluBox Management widget. 4. Select Save. Assign BluBoxes To add an enrollee to an existing BluBox Group: 1. Select the Assign Enrollee tab. 2.
To modify an existing BluBox Group name or description: 1. Locate the Group in the BluBox Groups folder in the Browse Inventory widget 2. Drag the group over to the BluBox Management widget. 3. Change the Group name or description as needed. 4. Select Save after each transaction before proceeding to the next tab. Modify BluBox Group To remove a BluBox or enrollee from an existing BluBox Group: 1. Locate the Group in the BluBox Groups folder in the Browse Inventory widget 2.
MONITORING: VERIFYING CURRENT BLUTAG STATUS VIA ENROLLEE STATUS From the Supervision tab within the Enrollee Details widget, select the Status tab to display information about the status of the assigned BluBoxes. As shown in Figure 1 below, a BluTag that is in the presence of its BluBox group and has subsequently gone into Powersave mode. Additionally, Figure 2 displays a BluTag that is away from its BluBox group. Figure 1 - BluTag Status Figure 2 - BluTag Status VeriTracks® 10.
RECURRING SCHEDULES Create a Recurring Schedule To create a recurring schedule, perform the following steps: 1. Drag the enrollee’s name from the Browse Enrollees widget or Search widget over to the Enrollment Entry widget. 2. Select the Schedules tab in the Enrollment Entry widget. The tab displays a listing of the schedules that apply to the next seven calendar days. 3. At the top of the schedule, you can view appropriate link to create or change schedules for a zone, a BluHome unit, or a BluBox unit.
6. Enter a schedule Title, applicable Days, the Group that the schedule applies, and the schedule Start time and Stop time (or All Day). 7. Select Save, VeriTracks displays the new schedule. Alter a Recurring Schedule To permanently modify/change a schedule segment, perform the following steps: 1. Select any segment of the schedule you wish to alter. 2. Double-click on the segment to view the Schedule Details box. Un-check the boxes of those days you wish to alter. 3. Select Save.
4. Double click anywhere on the calendar (not on a schedule segment) to view the Schedule Details for a new schedule box. 5. Enter a schedule Title, check the Days desired, select the Zone that the schedule applies, and the schedule Start time and Stop time (or All Day). 6. Select Save. A-12 VeriTracks® 10.
Delete a Recurring Schedule 1. Select any segment of the schedule you wish to delete. 2. Double-click on the segment to view the Schedule Details box. 3. Select Delete Entire Schedule. A message requesting confirmation of the delete, select OK. ONE-TIME SCHEDULES About One-Time Schedules • One-Time schedules apply only to the day they are visible. • One-Time schedules override any recurring schedules for that group on that day. • One-Time schedules display on the calendar in orange.
Create a One-Time Schedule – Create a Schedule from Details Box 1. Double-click anywhere in the calendar to view the Schedule Details box. 2. Select Switch to One-Time link. 3. Enter a schedule Title, the Group to which the schedule applies, and the schedule Dates, Start time and Stop time (or All Day). 4. Select Save. VeriTracks displays the new schedule in orange. Delete A One-Time Schedule 1. Click on the orange segment. 2. Select the red Delete icon. A-14 VeriTracks® 10.
3. Select OK. The orange segment is removed, leaving the original schedule in place. REMOVE A SCHEDULE ON A SPECIFIC DATE 1. Select the BluBox Groups link. 2. Click on the segment you wish to remove. 3. Select No Schedule For Today. VeriTracks displays the original schedule and a gray indicator that there is no schedule that day. Anytime you see a gray schedule segment, no schedules are valid for that day. VeriTracks® 10.
SCHEDULING TIPS Understanding Changes to Enrollment Status If you: The result is that: Remove an enrollee from a BluBox group. The enrollee’s schedules for that BluBox group are deleted permanently and must be recreated if the enrollee is re-added to the group. If you: The result is that: Remove a BluTag from an enrollee that is on a BluBox group (un-enroll them) The enrollee is removed from the BluBox group.
When the time of the exception arrives (in this case 11:16) then the curfew displays as open. A curfew violation also opens if the enrollee is in a violation situation: At the transition of the curfew from the exception to the recurring 24x7 schedule at midnight, the curfew event closes at 2359 and re-opens at 00:00. This event will stay open as long as the individual retains their 24x7 schedule.
Below the table are more details about the circumstances that some of these events may be generated. Event Description Immediate Notification Codes Mobile Application Abbreviation ENTER (BLUBOX) The BluTag device is in range of the BluBox unit. BLUBOX POWER SAVE MODE The BluTag is in range of the BluBox unit, has no violations, has acquired a GPS position, called VeriTracks, and is now in power-save mode. +BBPSAV BLUBOX CURFEW START The start time of the enrollee’s curfew.
not in contact with each other. Note: This event is recorded at the time the movement is reported to the BluTag by the BluBox. The begin time and end time will always be identical. AWAY BLUBOX POWERLOSS AWAY BLUBOX LIGHT TAMPER Recorded by the BluBox and reported to the BluTag if a BluBox is unplugged during a time the BluTag and BluBox are not in contact with each other. Note: This event is recorded at the time the power loss is reported to the BluTag by the BluBox.
Understanding Notifications on Hybrid BluTags BluTags operating in hybrid mode immediately report all tracking and violation data when any of the following events occur: BluBox Enter, standard charging event, Bracelet Strap violation, 911 Inclusion zone violation, or Agent request. Please note the following for BluTags in hybrid mode: 1. VeriTracks sends immediate notifications for BluBox Enter events, Bracelet Strap violations and 911 Inclusion zone violations. 2.
APPENDIX B: BLUHOME ACCESSORY GUIDE FOR BLUTAG VeriTracks® 10.
BluBox and BluHome comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesired operation. RF Exposure Statement for BluBox™ (FCC ID S5EAA90548) and BluHome (FCC ID S5EBH0107A) This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
BLUHOME OVERVIEW • Accessory to BluTag. • Installed in the enrollee's home. • Provides a radio frequency (RF) tether up to 100 meters (109 yards/328 feet) to BluTag. • Shorter ranges can be set or changed online. • Loss-of-power and battery level reporting. • Device movement and tamper reporting. • Monitors BluTag status (e.g. tampering, battery level) when in range of BluHome. • Communicates directly with VeriTracks via analog or digital telephone lines.
• A front panel LCD allows entry of information or to perform system testing and setup (inaccessible to the enrollee). • Allows a range that is smaller than the 100-meter default to be set for curfews. • Home curfews are created in VeriTracks and downloaded by BluHome. • Backup telephone numbers are onboard in the event of failure to reach the primary number. HOW BLUHOME, BLUTAG, AND VERITRACKS WORK TOGETHER BluHome detects the entry of BluTag and reports “enters” and “leaves.
BLUHOME PREPARATION ACTIVATING BLUTAG AND BLUHOME 1. Plug in BluHome’s power and phone cords. 2. Charge BluTag and BluHome for a minimum of four hours (24 hours recommended) before installation. 3. Allow BluTag to acquire GPS by putting in clear view of the sky, preferably while it charges (e.g., sitting in a window). This can take as little as 15 minutes, but may take longer. 4. Access BluHome’s setup mode via the push-button panel on the front. 5. Go to 2. Set CCS Number menu.
BLUHOME INSTALLATION Preparing BluHome to Give to an Enrollee 1. Enter BluHome’s setup mode. 2. Go to menu #12 Utilities, then #7 Shutdown and press the Left Key to shutdown the BluHome. 3. Unplug BluHome unit’s power and phone cords. Discuss or perform the following BluHome instructions with the enrollee: 1. Instruct enrollee to take BluHome to his or her residence and place it on a flat, steady surface that will not be disturbed or vibrated (avoid the top of a refrigerator or microwave, speakers, etc.).
BluTag and BluHome Assignment Cellular BluHome selected Verifying BluTag’s Status via Enrollee Details To verify that the device is properly assigned: 1. Open the Supervision tab page > Enrollee Details widget. 2. All enrollees who currently have a device assigned should be visible in the Enrollees tab. If the enrollee is not visible, click Advanced and make sure that both the “My Caseload” and “Assigned” options are checked. VeriTracks® 10.
Verify Assignment Status Verify BluTag Assignment 3. Select the enrollee’s name from the list of enrollees and open the Status tab. Make sure the BluTag and BluHome numbers are displayed as well as the Awaiting Enter status. Verify BluTag and BluHome Assignment Complete RECURRING SCHEDULES Create a Recurring Schedule 1. Drag the enrollee’s name from the Browse Enrollees widget or Search widget over to the Enrollment Entry widget. 2. Select the Schedules tab in the Enrollment Entry widget.
3. At the top of the schedule, you can see appropriate link to create or change schedules for a zone, a BluHome unit, or a BluBox unit. Schedule Types Create Schedule 4. Select the BluHomes link. 5. Double-click anywhere in the calendar to view the Schedule Details box. Schedule Details Box 6. Enter a schedule Title, applicable Days, and the schedule Start time and Stop time (or All Day). 7. Click Save. VeriTracks displays the new schedule. VeriTracks® 10.
Alter a Recurring Schedule This procedure is used to permanently change a schedule segment. 1. Select any segment of the schedule you wish to alter. 2. Double-click on the segment to view the Schedule Details box. Un-check the boxes of those days you wish to alter. 3. Select Save. All segments of the recurring schedule are now deleted for the days that were un-checked. The enrollee is not required to be in the vicinity of the BluHome on those days. B-10 VeriTracks® 10.
4. Double-click anywhere on the calendar (not on a schedule segment) to view the Schedule Details for a new schedule box. 5. Enter a schedule Title, check the Days desired, and the schedule Start time and Stop time (or All Day). 1. Select Save. Delete a Recurring Schedule 1. Select any segment of the schedule you wish to delete. 2. Double-click on the segment to view the Schedule Details box. 3. Select Delete Entire Schedule. A message displays requesting approval to delete the entire schedule, select OK.
ONE-TIME SCHEDULES About One-Time Schedules • One-Time schedules apply only to the day in which they are visible. • One-Time schedules override any recurring schedules for that group on that day. • One-Time schedules display on the calendar in orange. Anytime you see an orange schedule, those are the times that are valid for that group for that day. There are two (2) ways to create One-Time schedules: 1. Drag a recurring schedule segment in the Calendar. 2.
Delete a One-Time Schedule 1. Click on the orange segment. 2. Select the red Delete icon. A message displays requesting confirmation that the one-time schedule will be deleted, select OK. 3. The orange segment will be removed, leaving the original schedule. VeriTracks® 10.
REMOVE A SCHEDULE ON A SPECIFIC DATE 1. Select the BluHomes link. 2. Select the segment you wish to remove. 3. Select No Schedule For Today. VeriTracks displays the original schedule with a gray indicator that there is no schedule that day. Anytime you see a gray schedule segment, no schedules are valid for that day. B-14 VeriTracks® 10.
SCHEDULING TIPS Understanding Changes to Enrollment Status If you: The result is that: Remove a BluTag and BluHome from an enrollee (unenroll them). The enrollee’s BluHome schedules remain attached to their profile and will be applied again automatically when or if they are reenrolled on a BluTag and BluHome. 24x7 BluHome Curfews When you create a 24x7 curfew, VeriTracks automatically creates an exception schedule for that day.
When the time of the exception arrives (in this case 12:09) then you will see the curfew open. A curfew violation will also open if the enrollee is in a violation situation: At the transition of the curfew from the exception to the recurring 24x7 schedule at midnight, the curfew event closes at 2359 and re-opens at 00:00. This event will stay open as long as the individual retains their 24x7 schedule.
LOW BATTERY ALARM status while in range of the BluHome BLUHOME BLUTAG STRAP TAMPER The BluTag is in tamper status while in range of the BluHome. BLUHOME BLUTAG PRESS BUTTON The enrollee pressed the button on their BluTag while in range of their BluHome. PB BLUHOME CURFEW START The start and end time of the enrollee’s curfew. +BHSCH BLUHOME CURFEW (LATE ARRIVAL) The enrollee failed to enter the curfew on time.
Power Loss and BluHome Movement events as the BluHome is being moved. BLUHOME CALL SUCCESSFUL The status of the last call. BHSUCC BLUHOME CALL DROP The BluHome’s call to the system was unexpectedly interrupted, BluHome will try again. BHDROP BLUHOME NO DIAL TONE BluHome could not detect a dial tone to call out. (For wireless BluHome this means a cell tower could not be found).
FAIL/NO DIAL TONE complete a call at the time of the attempt. BLUHOME CALL FAIL/SERVER NOT RESPONDING The unit called into a cellular telephone network but STOP’s server was unavailable. BHCNFOCCS BLUHOME CALL FAIL/CALL DROP The unit connected through STOP’s server but the call was not completed.
6. A screen displays asking you to enter the reason for the un-enrollment. Select the reason from the drop-down list. 7. Select OK to un-enroll the enrollee. Un-enroll Icon Un-enroll Icon Confirm Unenrollment Reason NOTES: A. When an enrollee is unenrolled, VeriTracks orders BluTag into “deep sleep” mode. B. Attaching the charging coupler reactivates the device. The BluTag device is now off. To turn it back on, place it on the charger. C.
4. Inspect all parts for signs of tampering. 5. Clean the lens and surrounding area of any dirt build up. 6. Shut down the unit. If the enrollee has completed the program, no signs of tampering exist, and the units are not needed for evidence, place the equipment back into inventory. If the device displays to be problematic, send it back to STOP (1212 North Post Oak Road #100, Houston, Texas 77055). VeriTracks® 10.
APPENDIX C: BLUHOME ACCESSORY GUIDE FOR BLUBAND VeriTracks® 10.
BluBand® complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not case harmful interference, and This device must accept any interference received, including interference that may cause undesired operation. RF Exposure Statement for BluBox (FCC ID S5EAA90548) and BluHome (FCC ID S5EBH0107A) This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
BLUHOME OVERVIEW • Required with BluBand®. • Installed in the enrollee's home. • Provides a radio frequency (RF) tether up to 100 meters • Shorter ranges can be set or changed online. • Loss-of-power and battery level reporting. • Device movement and tamper reporting. • Monitors BluBand status when in range of BluHome. • Communicates directly with VeriTracks via analog or digital telephone lines.
• Curfews - Curfews define the time period an enrollee must be in range of BluHome. The curfew works much like the inclusion zone: it creates an event when an enrollee is late arriving in RF tether range of BluHome or leaves the range during the curfew. You can subscribe to these events in the same manner for inclusion zone violations. BLUHOME KEY FEATURES • Mechanical tamper switch internally detects opening of the BluHome case. • Motion detection.
Verifying BluHome has Called VeriTracks Use the steps below to verify BluHome’s call to VeriTracks. 1. In VeriTracks, proceed to the Reports page > Recent Reports widget. 2. Select New Reports. 3. From the Report list, choose BluHome Event Report. 4. From the Filters list, choose BluHome’s serial number. 5. Select Generate Report. 6. Wait 60 seconds, then select the Refresh button (above New Report). 7. Drag the desired format to the Report Viewer widget. 8.
Attach BluBand to Enrollee 1. Make note of BluBand’s serial number. 2. Place BluBand on the outside of the left ankle and wrap the strap around. 3. Look for the line on the strap that is two lines past the edge of the BluBand. 4. Make a straight cut on the line, using STOP cutters only. 5. Check the fit by putting the loose end of the strap into the BluBand. Insert two fingers inside the strap, opposite of the band. Two fingers should fit snugly. 6. Insert the unclipped end into the wing to test the fit.
Assigning BluBand and BluHome to an Enrollee in VeriTracks 1. In the enrollment Entry widget, Assignment tab, Change the Device type to BluBand. 2. Choose the serial number from the BluBand drop-down list. 3. Choose a serial number from the BluHome number drop-down list. 4. Choose High/Blank, Medium, or Low from the Range list. 5. Select Save. NOTE: At this point, shake the BluHome gently to force it to call in to VeriTracks.
Cellular BluHome selected Verifying BluBand’s Status via Enrollee Details To verify that the device is properly assigned: 1. In Enrollee Details, click a name in the Enrollees tab. 2. Select the Status tab to view the last BluHome contact and events in progress. 3. To view events and notes, click the Events tab. When BluHome has been assigned successfully, you will see “Awaiting Enter” until BluHome and BluBand acknowledge each other in the home.
4. Select the BluHomes link. 5. Double-click anywhere in the calendar to view the Schedule Details box. Schedule Details Box 6. Enter a schedule Title, applicable Days, and the schedule Start time and Stop time (or All Day). 7. Select Save. VeriTracks displays the new schedule. VeriTracks® 10.
Alter a Recurring Schedule This procedure is used to permanently change a schedule segment. 1. Select any segment of the schedule you wish to alter. 2. Double-click on the segment to view the Schedule Details box. Un-check the boxes of those days you wish to alter. 3. Select Save. All segments of the recurring schedule are now deleted for the days that were un-checked. The enrollee is not required to be in the vicinity of the BluHome on those days. 4.
Delete a Recurring Schedule 1. Click on any segment of the schedule you wish to delete. 2. Double click on the segment to view the Schedule Details box. 3. Select Delete Entire Schedule. A message displays requesting approval to delete the entire schedule. Select OK. ONE-TIME SCHEDULES About One-Time Schedules • One-Time schedules apply only to the day in which they are visible. • One-Time schedules override any recurring schedules for that group on that day.
There are two ways to create One-Time schedules: 1. Drag a recurring schedule segment in the Calendar. 2. Create a one-time schedule from the Details box. Once you have created a One-Time schedule: • You can alter the orange schedule segment by dragging it to change its begin and end times. • You can delete the orange schedule segment to revert to the original recurring schedule. Create a One-Time Schedule – Drag a Recurring Schedule Segment 1. Click on the segment you wish to alter. 2.
Delete A One-Time Schedule 4. Click on the orange segment. 5. Select the red Delete icon. 6. Select OK. The orange segment is removed, leaving the original schedule. REMOVE A SCHEDULE ON A SPECIFIC DATE 4. Click the BluHomes link. 5. Selet the segment you wish to remove. 6. Select No Schedule For Today. VeriTracks displays the original schedule in a gray indicator that there is no schedule that day. VeriTracks® 10.
Anytime you see a gray schedule segment, no schedules are valid for that day. SCHEDULING TIPS Understanding Changes to Enrollment Status If you: The result is that: Remove a BluBand and BluHome from an enrollee (unenroll them). The enrollee’s BluHome schedules remain attached to their profile and will be applied again automatically when or if they are reenrolled on a BluBand and BluHome.
When the time of the exception arrives (in this case 12:09) then you will see the curfew open. A curfew violation will also open if the enrollee is in a violation situation: At the transition of the curfew from the exception to the recurring 24x7 schedule at midnight, the curfew event closes at 2359 and re-opens at 00:00. This event will stay open as long as the individual retains their 24x7 schedule.
SUPERVISING AN OFFENDER The Supervision tab provides the most current information for an enrollee. There are multiple widgets available to locate the name of an enrollee. If you have a caseload, take advantage of the Browse Enrollees widget or go directly into the Enrollee Details widget. Each of these widgets defaults to displaying your caseload. Supervisory staff may wish to use one of the search widgets to find enrollees in their office, region, or organization.
Advanced Link Enrollee Details Widget – Status Tab The Status tab provides a method of viewing the current events for enrollees. This is the primary source of current enrollee information.
Enrollee Details Widget – Event Tab The Event tab lists all the violations for an enrollee within the last 48 hours. Change the time range on the screen to show longer or shorter periods of time. Check the Confirm box and click OK on the resulting pop-up window to record that you reviewed the event. Your first initial and last name will be displayed in the Confirmed by column. You can also capture notes about events. The notes are date and time stamped and attributed to you.
Enrollee Details Widget – Events Tab Enrollee Details Widget – Profile and Addresses Tabs The Profile and Addresses tabs are displays of information that was entered in the enrollment process. These tabs are read-only and no information can be changed from them.
BLUHOME CURFEW START The start and end time of the enrollee’s curfew. BLUHOME CURFEW (LATE ARRIVAL) The enrollee failed to enter the curfew on time. +/-BHCUR +BHCUR BLUHOME CURFEW (LEFT EARLY) The enrollee left before the curfew ended. +/-BHCUR +BHCUR AWAITING LEAVE BluBand has 30 minutes to leave the RF tether range of BluHome at the time a curfew ends, otherwise the enrollee is in violation.
BLUHOME NO DIAL TONE BluHome could not detect a dial tone to call out. (For wireless BluHome this means a cell tower could not be found). BHNDIAL BLUHOME UNABLE TO CONNECT BluHome was able to dial out but did not reach VeriTracks or was cut off from VeriTracks before the call was completed. BHNCONN BLUHOME MESSAGE GAP BluHome failed to call in for a duration of time exceeding the agency’s limit (default is six hours). BLUHOME POWER ON +/-BHMGAP The BluHome unit has been restarted.
More on Master Tamper Violations The Master Tamper violation is an alternative to the traditional Bracelet Strap violation. It is recommended for agencies needing to increase agent/officer accountability when managing strap tamper events. Master Tamper requires the agent/officer to rectify the original cause of the violation by thoroughly inspecting and/or replacing the strap AND acknowledge it in VeriTracks. Master Tamper can be implemented on an ORI basis.
b. Since the enrollee unplugged and moved BluHome, one or more movement alarms and missed calls will be in the list of events. 3. Open the Enrollment tab > Enrollment Entry widget. 4. Drag from browse or search widget. 5. Select the un-enroll icon. 6. A screen displays asking you to enter the reason for the un-enrollment. Select the reason from the drop-down list. 7. Select OK to un-enroll the enrollee. Un-enroll Icon Un-enroll Icon Confirm Reason VeriTracks® 10.
UNINSTALLATION: REMOVING BLUBAND AND BLUHOME The following steps are to be completed after unenrolling the enrollee in VeriTracks. 1. Cut the strap in the middle, leaving an equal amount on both sides. 2. Puncture one of the notches on the top cap with the STOP flathead screwdriver to lift it from the tag. 3. Use the plastic removal tool as a guide. Insert the flathead screwdriver into a notch on the uclip and pry it from the tag. 4. Pull the strap out of the tag. 5.
APPENDIX D: STALKER ALERT HOW STALKER ALERT WORKS WITH BLUTAG Stalker Alert is assigned to a victim profile similar to the way a BluTag is assigned to an enrollee profile. The victim profile and enrollee profile are linked in VeriTracks. Both BluTag and Stalker Alert determine and record their position on Earth once every minute. VeriTracks stores three concentric perimeters that “travel” with the Stalker Alert. When each device reports its GPS, VeriTracks compares the points.
If Stalker Alert is not calling into VeriTracks, use these techniques to activate the device: Attach the charger to Stalker Alert and remove it after a few seconds to wake up the device. Press and hold the Status Call button on the front of the device until it beeps. If Stalker Alert does not have a satisfactory number of current GPS coordinates (60% or more), place it outside with a full view of the sky.
With the Browse Enrollees, Enrollment Entry, and Available Inventory widgets already open, scroll down the page and under the Available Inventory widget you will see the Victim Entry widget on the right side of the screen. 3. Select the Add New button. VeriTracks® 10.
Complete the victim profile. The following are required fields: • First Name and Last Name • Primary Phone • Primary E-mail • Time Zone • Agent of Record (defaults to user who is logged in) 4. Select Save. D-4 VeriTracks® 10.
ASSIGN STALKER ALERT TO VICTIM PROFILE 5. Select the Assignment tab: • Choose the Stalker Alert serial number from the Assigned Stalker Alert drop-down. • Set the Proximity Caution (Minimum 3 miles or 16,000 feet recommended) • Set the Proximity Warning (Minimum 2 miles or 11,000 feet recommended) • Set the Proximity Danger (Minimum 1 mile or 6,000 feet recommended) 6. Select Save.
Set Victim Notifications To set victim notifications 1. Select on the Notifications tab and set notifications the similar to the way they are set for agents/officers. 2. Choose the event from the Events drop-down. 3. Choose the destination from the Send To drop-down. 4. Click the Green icon to the left of the Events drop-down. 5. Select Save. D-6 VeriTracks® 10.
What to Tell the Victim In additional to any program specific information you must relay to the victim, discuss the following with the Victim: • Charge twice a day, every 12 hours, for 30 minutes. • If a charge is skipped, the tag must be charged for 60 minutes. • Light on front indicates contact with charger, not battery level. • Do not expose to extreme temperatures. • Do not press “status call button” unless instructed by your Agent.
ENROLLEE AND VICTIM PROXIMITY DETERMINATION There are two types of Victim Proximity Settings 1. Fixed Proximity Settings 2. Custom Proximity Settings Fixed Proximity Settings determine the frequency with which the BluTag and Stalker Alert report their track data to the system. When an enrollee BluTag and a victim Stalker Alert are linked together in VeriTracks, both devices immediately begin to report their track points every 5 minutes.
SUPERVISION HOW IT ALL WORKS TOGETHER When linked BluTag and Stalker Alert devices each reports its GPS, VeriTracks compares the points. If a comparison of points determines that the enrollee falls within the parameters of a fixed proximity, both devices will increase their reporting tempo as described previously.
Mapping Enrollee and Victim Tracks Concurrently Tracks for victims can be viewed in exactly the same manner as tracks for other enrollees. Users can also view enrollee and victim tracks concurrently in VeriTracks. Perform the following steps: 1. Drag Victim from the Browse Victims Widget to the Map 2. Verify that the Victim Tracks are displayed 3. Drag the Enrollee from the Browse Enrollees Widget to the Map 4. Verify that only the Enrollees tracks are showing 5.
Inclusion Zone Layers Standard 300 or 500 foot Inclusion Zone for enrollee curfew. Additional 1 mile Inclusion Zone (24x7) to alert supervisors to enrollee’s departure. VeriTracks® 10.
Exclusion Zone layers Multiple Layered Exclusion Zones for victim frequent locations (home, work, school, etc.) – sizes can equate with recommended proximity zone sizes. Extended Exclusion Zone layers Use an Extended polygon in the Exclusion Zones to cover rapid approach corridors such as highways. D-12 VeriTracks® 10.
Proximity Zone Minimum Recommended sizes Minimum suggested proximity zone sizes are: Caution 16,000 ft Warning 11,000 ft Danger 6,000 ft These are slightly greater than 1 mile increments and so represent one minute of travel at 60 mph. Note: If one of the paired devices is not calling or getting valid GPS, the events will generate based on the last valid track point for this device.
APPENDIX E: INDEX OF VERITRACKS WIDGETS A Available Inventory Review BluTag contact and GPS details, 34 Review Stalker Alert contact and GPS details, 1 Use filter to locate a specific BluTag, 35 B BluBox Management Add a BluTag to a BluBox group, 7 Add an enrollee to a BluBox group, 7 Create a BluBox group, 6 Edit a group - Drag a group from the Browse Inventory widget, 28, 8 Remove a BluTag or enrollee from a BluBox group, 8 Browse Enrollees Locate enrollees in your caseload or in other ORIs, 26 Open an e
Create a BluBox Schedule, 10 Create an enrollee profile, 38 Create BluHome schedules for BluBand, 8 Create profile for BluBand enrollee, 6 Designate enrollee risk level, 144 Drag an enrollee from the Browse Enrollees widget to open the enrollee profile, 27 Edit an existing zone in the Zones tab, 52, 54 Enter an enrollee address, 40 Generate instant Enrollee Profile report, 43 Schedules, 64 Schedules, 8 Unassign a zone from an enrollee, 52 Unenroll an enrollee, 45 Unenroll BluBand and BluHome, 23 Unenroll Bl
View content of reports previously run, 160 S Simple Enrollee Search Locate enrollees in your caseload or in your ORI, 24 U User Management Activate Duty Officer for your user profile, 124 Add additional enrollees to your notification profile, 121 Add privileges to user accounts, 128 Agency level options, 107 Create a Duty Officer account, 130 Create new user accounts, 127 Daily report notification types, 109 Notifications based on device mode of operation, 115 Notifications based on risk level, 115 Profi
