® VERITRACKS USER MANUAL Version 10.9.
BluTag® complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesired operation. RF Exposure (SAR) Statement for BluTag®: (FCC ID S5EAA90048, FCC ID S5EAA70038 & S5E0906BT5) This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
STOP provides this publication as is without warranty of any kind, expressed or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information contained herein; these changes will be incorporated in new editions of the publication.
TABLE OF CONTENTS CHAPTER 1: ABOUT VERITRACKS® AND “BLU” DEVICES ................................................ 1 VERITRACKS...................................................................................................................... 1 “BLU” HARDWARE DEVICES .............................................................................................. 2 CHAPTER 2: GETTING STARTED ........................................................................................
OTHER ZONE FUNCTIONALITY .......................................................................................... 37 EDITING ZONES ................................................................................................................ 38 CHAPTER 5: ENROLLEE SCHEDULES ............................................................................... 40 SCHEDULE TERMINOLOGY ................................................................................................
ENROLLMENT: ADDING BLUBOXES AND ENROLLEES TO THE GROUP .................................. 5 MONITORING: VERIFYING CURRENT BLUTAG STATUS VIA ENROLLEE STATUS ..................... 7 SCHEDULES: SETTING A BLUBOX REGULAR SCHEDULE ..................................................... 8 EVENTS: UNDERSTANDING BLUBOX ACTIVITY..................................................................... 9 EVENTS: UNDERSTANDING VIOLATIONS IN RANGE OF THE BLUBOX ..................................
CHAPTER 1: ABOUT VERITRACKS® AND “BLU” DEVICES VERITRACKS VeriTracks simplifies enrollee monitoring. This innovative, Internet-based public safety tool receives, stores, and distributes monitoring data transmitted by BluTag® devices and BluHome™ units. VeriTracks streamlines daily supervision tasks and, where applicable, crime solving data. Tabs and widgets allow you to choose what to view and where to view it. VeriTracks is accessible 24/7 via any computer with a high-speed Internet connection.
“BLU” HARDWARE DEVICES STOP offers a range of hardware devices designed to meet the evolving demands of our diverse customer base. The center piece of these devices is BluTag, the world’s first one-piece Global Positioning System (GPS) tracking device. It houses its receiver and transmitter in a single unit. This eliminates the need for enrollees to always hand carry the monitoring component.
In its standard configuration, an active device contacts VeriTracks once every 10 minutes to transmit its tracking data. However, the device calls in immediately in the event of a violation. This provides near real-time violation notification and near real-time enrollee tracking. BluTag Passive BluTag Passive is the only commercially proven one-piece passive GPS monitoring device on the market today. An enrollee need not carry or plug into any other equipment.
BluBox BluBox is a GPS accessory designed for use in group residential facilities with multiple enrollees or for a single enrollee without sufficient cellular telephone coverage. It emits an encrypted RF signal to electronically tether multiple enrollees monitored with a BluTag device. BluBox does not transmit monitoring data. The BluTag device attached to the enrollee’s ankle transmits monitoring data.
BluHome BluHome is a GPS accessory that transmits monitoring data through a digital or standard landline telephone connection in an enrollee’s residence. When an enrollee enters BluHome’s RF signal range, the unit immediately tethers itself to the BluTag device. GPS location data, violations, and other monitoring data transmit to the BluHome through the tether. BluHome then transmits the data to VeriTracks using the landline or digital telephone connection.
CHAPTER 2: GETTING STARTED BROWSER AND SYSTEM CONFIGURATION The following configuration requirements help maximize your connection to VeriTracks. VeriTracks runs in a 128-bit encrypted browser (e.g., Microsoft Internet Explorer® 6.0 or higher or Mozilla Firefox 1.0 or higher). If a computer’s browser does not have sufficient encryption capability, a message appears directing you to a browser upgrade website. For further assistance, contact our Solutions Center toll free at 866.703.STOP (7867).
LOGGING IN 1. To start, open the Internet Explorer browser. 2. In the address line on the Home Page, enter the following address https://www.veritracks.com 3. Accept the Security Certificate (if applicable). The VeriTracks login screen displays. 4. Enter your Username and Password. TIP: If you forget your username or password, VeriTracks can email the information to you. Simply click the “Forgot your username or password?” link and follow the instructions. 5. Click Login.
VERITRACKS ORI HIERARCHY An ORI is a unique nine-character identifier assigned by the FBI to law enforcement agencies. VeriTracks uses this identifier when available to establish the unique identity of each of its customers in the VeriTracks system. If an agency does not have an FBI ORI we will create a VeriTracks ORI. Larger organizations that are divided into geographic regions, functional branches, and field offices can be set up in VeriTracks to replicate their organization’s hierarchy of offices.
BASIC NAVIGATION WARNING: The Back button may produce unexpected results. Change from one tab or widget to another by clicking that tab or widget. Tab Pages VeriTracks utilizes tab pages and widgets allowing you to view the information you want in the order of your choosing. Select the tab pages to display in the Tab Page Panel. Add the same tab page multiple times in the Tab Page Panel.
Tab Page Close Icon Tab Page Selection Icon Available Tab Pages Figure 4 – VeriTracks Tab Pages Widgets VeriTracks presents information as widgets, which represents a group of related information or functions. Widgets display the information and functions that you choose in a manner that is most useful to you. For example the Enrollment Widget contains data and functions used to enroll an individual on a device in VeriTracks.
Widget Icon Figure 5 – VeriTracks Widgets To remove widgets from a tab page: 1. Click the widget close icon from the widget toolbar. The widget will close. To move a widget: Widgets can be repositioned on a tab page by clicking and dragging. When moving the widget, make sure the mouse cursor is inside the box. VeriTracks will handle the proper positioning from that point.
Map The map is permanently displayed on the bottom of VeriTracks. Resize the map by clicking on the header and dragging it up and down, or by clicking on the minimize, partial, or maximize icons on the right side of the header. If you maximize the map, it will cover the currently displayed widgets, but those widgets and their displayed information are available again as soon as the map is minimized or partially minimized. DEFAULT SETTINGS The first time you log into VeriTracks® 10.
Figure 7 – My Account Modal CREATING “YOUR” VERITRACKS One of the unique advantages of VeriTracks® 10.0 is that the software remembers the pages, widgets, and settings that you select to display. Each time you log out, VeriTracks® 10.0 takes a snapshot of the current pages and widgets you had open. This makes it very convenient and shows the same pages, widgets, and settings you use most. Your settings are automatically saved by VeriTracks®.
Figure 9(a) – Calendar Drop-down Lists Drop-down list boxes allow you to: (1) type information directly into the box, (2) search the list or (3) pick an item off the drop-down list. You cannot select multiple values in these fields. Figure 9(b) – Drop-Down List Radio Buttons and Checkboxes Radio buttons allow you to select a single entry in a list of options. When options are presented in a list of radio buttons, a selection must be made. Checkboxes allow you to select multiple entries in a list.
UNDERSTANDING SEARCH WIDGETS Search Widgets The Simple Enrollee Search and Advanced Enrollee Search widgets allow you to find enrollees in your caseload or for other officers by using easy to define search criteria. Figure 10(a) – Browse Enrollees My Caseload Figure 10(b) – Browse Enrollees My Agency Browse Widgets Use the Browse Enrollee widget to locate enrollees in any ORI that your login has permission to access. Enrollees are located in “folders”.
CHAPTER 3: BLUTAG ENROLLMENT ENROLLING AN INDIVIDUAL Tracking individuals in the VeriTracks system begins with enrolling them in the system and activating the assigned BluTag device. The recommended enrollment process is as follows: 1. 2. 3. 4. 5. 6. Prepare BluTag for use. Create an enrollee profile. Verify BluTag contact and GPS acquisition. Install BluTag on the enrollee. Assign BluTag to the enrollee in VeriTracks. Verify enrollment in Enrollee Status screen.
6. Insert the clipped end of the strap into one wing of the device. Give the clips another firm press to ensure they are secure. Pull on the strap firmly to confirm the clips have set and are secure. Activating the Device and Acquiring GPS BluTag devices are shipped in a “deep sleep” mode. Un-enrolling an enrollee also places BluTag in deep sleep mode. Before re-assigning the BluTag device: 1. Activate BluTag by placing it on the charger for at least four hours before an installation. 2.
Save Profile Additional Data Sections Figure 13 – Enrollee: New Enrollee Profile 4. Complete the enrollee profile. The following are required fields: Primary Id First Name Last Name Agent of Record GPS Start & End Dates (MM/DD/YYYY; slashes only) Note: the Secondary Id field is not required. Additional data can be entered by clicking the bars at the bottom of the Fundamentals section. The first three bars are labeled Characteristics, Vehicle, and Miscellaneous.
the icon to perfect the placement of the address icon. Note: The icon returns to the geo-coded position if more address data is added after moving the icon. 3. After entering the necessary data fields, click Save in the top-right corner of the widget (Figure 14). TIP: Use the Street 2 field for non-geographic address data like apartment number.
Figure 15 – Add New Address VERIFY BLUTAG CONTACT AND GPS ACQUISITION After charging BluTag’s battery for at least four hours, verify the device is communicating with VeriTracks and has an updated GPS Almanac. The best indication of an up to date GPS almanac is the device receiving GPS continuously for 45 minutes. To verify the status of communication and the acquisition of GPS, open the Assignments tab on the Enrollment Entry widget (Figure 16). A dropdown box shows the list of available BluTag devices.
Device Status Figure 16 – Enrollee Assignments View BluTag Status Details If the BluTag device’s status icon is not green, it is recommended not to assign it to an enrollee. To determine why a BluTag device’s status icon is not green, review the BluTag contacts described below. To view BluTag Status Details: 1. Open the Available Inventory widget in the Enrollment page. 2. Search for the device number by scrolling or by using one of the data filters.
information to determine whether the device has a sufficiently frequent call-in, a high average of GPS, and adequate battery charge. Figure 18 – Device Status Details Pop-Up Window If BluTag is not calling into VeriTracks, use these techniques to activate the device: Attach the charger to BluTag and remove it after a few seconds to wake up the device. Press and hold the Status Call button on the front of the device until it beeps.
Next Page/ Previous Page Buttons Figure 20 – Next Page/Previous Page buttons INSTALL BLUTAG ON THE ENROLLEE Once BluTag is ready for use, it must be physically attached around the enrollee’s ankle. Installation on the left leg is recommended to improve tracking in automobiles. Follow these easy steps to install BluTag on an enrollee. 1. Make note of the device’s serial number. 2. With clips, collars, and strap installed, place the device on the outside of the ankle and wrap the strap around. 3.
8. Firmly press the clips into each wing again to ensure that each pair is secure. Press and hold the Status Call button until BluTag beeps. This ensures the device’s operational status and forces it to call right away. ASSIGN BLUTAG TO THE ENROLLEE IN VERITRACKS IMPORTANT: DO NOT assign a BluTag device to an enrollee in VeriTracks until it is attached to the enrollee’s ankle. 1. To enroll a new enrollee in VeriTracks, open the Assignments tab on the Enrollment Entry widget (Figure 22). 2.
2. All enrollees who currently have a device assigned should be visible in the Enrollee Details widget. If the enrollee is not visible, click Advanced and make sure that both the “My Caseload” and “Assigned” options are checked (Figure 23). Verify Assignment Status Figure 23 – Verify BluTag Assignment 3. Select the enrollee’s name from the list of enrollees and open the Status tab. Make sure the following statuses are displayed, which confirms a successful and complete device assignment.
COMPLETE ENROLLMENT PAPERWORK Each agency will have its own policies and procedures. As part of the enrollment process, each agency should consider reviewing the following instructions with each enrollee. Instructions to enrollees: Attach the charging coupler by sliding it onto the bottom of BluTag. Slide the coupler on until both sides of it “click” into the device. Remove the charging coupler by gently detaching its clips from the device.
UNENROLLING A TRACKED ENROLLEE To unenroll the enrollee: 1. Open the Enrollment tab > Enrollment Entry widget. 2. Highlight the enrollee or drag an enrollee from Browse Enrollees widget. 3. Click the unenroll icon (Figure 25). 4. A screen displays asking you to enter the reason for the unenrollment. Select the reason from the drop-down list. 5. Click OK to unenroll the enrollee. Unenroll Icon Figure 25 – Unenroll Icon Figure 26 – Confirm Unenrollment Reason NOTES: Unenrollment Notes: A.
REMOVING THE STRAP 1. After unenrolling an enrollee, cut the strap to remove the device from the ankle. AFTER THE ENROLLEE LEAVES 2. Cut the collars off the device wings using the STOPprovided cutting tools. 3. Use the supplied screwdriver to remove the four screws that attach the back plate to the device. 4. Pry the back plate off the device. 5. Remove and discard the old straps, clips, and collars. 6. Clean the device with warm water, alcohol, or bleach wipes. 7. Visually inspect the back plate.
CHAPTER 4: ZONES Zones are time-sensitive geographic locations that place limitations on an enrollee’s movements. They allow you to require an enrollee’s presence at a certain place (Inclusion Zones) or prohibit an enrollee’s presence from a certain place (Exclusion Zones). The system records an enrollee’s violation of these movement restrictions.
Save Address Address Tab Address Map Create/ Assign Zone Zone Information Figure 27 – Create Zone from Enrollment Widget, Addresses Tab 5. Enter the zone Name, Type and Category, and then choose the desired zone Radius from the list of preset zone sizes. If necessary you can refine the zone size later. This creates only a circular zone. To create a polygon zone, refer to the next section. 6. Click Create / Assign Zone. The zone is automatically assigned to the enrollee.
Create Zone in Enrollment Widget, Zones Tab A zone can also be created from the Zones tab. Zones created within this tab can be circular or polygonal in shape. To create a zone from the Zones tab: 1. Open the Zones tab in the Enrollment Entry widget. 2. Click Create/Modify in the upper-right corner of the widget. A Zone Editor modal pops up. Create/ Modify Zones Tab Figure 28 – Create Zone from Enrollment Widget, Zones Tab 3. Create the zone: a.
Save Zone Push Pins for Resizing Circle Select Circular Shape Set Zone Location Figure 29 – Create Circular Zone b. For a polygonal zone: If a zone situation requires a shape other than a circle, you can create a polygon zone with up to six sides. On the Zone Editor screen enter zone properties. Select the “Polygonal” radio button in the Shape field. Enter the address and then click Set Zone Location. The map refreshes to show the center of a sixsided zone at that address.
Figure 30 – Create Polygonal Zone Suggested Naming Convention for Zones Zone names must be unique. Below is the suggested format for naming zones. By using the scheme below, you will know the zone’s location and schedule when alerts are received. The example below is an inclusion (active) zone curfew from 8 p.m. to 6 a.m.
This section discusses the Zones tab, which allows the creation of zones directly on any map you are reviewing. The Zones tab updates the Map Info Panel to (1) provide text that describes the Zones tool and (2) create or edit zones. The Zones tab is shown below. Figure 33 – Zones Tab To create a zone on the map: 1. Map the track points of the enrollee for whom the zone is desired. 2. Open the Zones tab on the map. 3.
If you click OK, the standard schedules screen displays (See Chapter 5 for more information on zone schedules). If you click Cancel, the current map view remains and no schedule will be created. For Exclusion Zones A pop-up tells you the zone was successfully created. At this point the zone is already assigned if you checked the enrollee’s name and a 24x7 schedule has been created. The popup asks if the schedule requires any modifications. If you click OK, the standard schedules screen displays.
ASSIGNING EXISTING ZONES In certain situations, a zone that was previously created may need to be assigned to another enrollee. For example, a single zone may be used for multiple enrollees. The assignment of existing zones is done in the Zones tab on the Enrollment Entry widget. To assign an existing zone: 1. Open the Zones tab on the Enrollment Entry widget. 2. Click on the drop-down list at the top of the widget. This opens a list of all of the zones you “own.
Figure 36 – Assign Existing Zones OTHER ZONE FUNCTIONALITY Control Zone Availability The zones shown on the Available Zones list are all active in the user’s ORI. To remove zones from this list, the zone creator must uncheck the Is Active check box on the zone creation screen. Active Checkbox Figure 37 – Active Checkbox Unassign a Zone To unassign a zone, locate the zone in the list of the enrollee’s zones in the Zones tab and click Unassign. Click Save prior to exiting the screen.
Unassign Zone Figure 38 – Unassign Zones EDITING ZONES You can only edit a zone you created. Edit Zones in the Zone Tab 1. In the Zones tab on the Enrollment Entry widget, select the zone from the drop-down list. 2. Click Create/Modify, and the Zone Editor modal will display containing the information for that zone. 3. Edit the appropriate fields or use the push pins on the zone map and then click Save. Edit Zones in a Map You can also edit the size or location of a zone on a map. 1.
Edit Zone Figure 39 – Edit Zone Push Pins for Editing Zone Figure 40 – Edit Zone Boundaries VeriTracks® 10.
CHAPTER 5: ENROLLEE SCHEDULES Schedules can be set for any BluTag, BluHome or BluBox assigned to an enrollee. You can assign time-sensitive zones to enrollees. Set the time an enrollee is required to enter an inclusion zone and the time when the enrollee may exit it. Similarly, set the time period an enrollee is prohibited from entering an exclusion zone, although this is usually 24x7.
SETTING A RECURRING SCHEDULE VIA TEXT ENTRY 1. Drag the enrollee’s name from the Browse Enrollees widget or Search widget over to the Enrollment Entry widget. 2. Select the Schedules tab in the Enrollment Entry widget. The tab displays a listing of the schedules that apply to the next seven calendar days. 3. At the top of the schedule, click the appropriate link to create or change schedules for a zone, a BluHome unit, or a BluBox unit (Figure 35). Schedule Types Figure 41 – Create Schedule 4.
5. For zone schedules, choose a zone. For BluBox schedules choose a group name. The modal refreshes to show the schedule for the next seven calendar days for that zone (or group) only. In the case of a BluHome the listing shows up immediately on entering the modal. Figure 43 – Schedule of Upcoming Events 6. To set a recurring schedule using keyboard input, open the Listing tab. The screen refreshes to display links to create recurring and exception schedules.
Figure 45 – Edit Recurring Schedule 8. Click OK. The modal disappears taking you back to the Listing tab. This tab now shows the new schedule. 9. Click Save in the upper-right corner of the modal and close the modal. Figure 46 – Listing SETTING AN EXCEPTION SCHEDULE VIA TEXT ENTRY An Exception schedule is a one-time pre-planned change which overrides or replaces a recurring schedule. To set an Exception, follow steps 1 through 5 in the section above. Then follow the steps below: 1.
Figure 47 – Edit Exception Schedule 2. Click OK. The modal disappears and returns to the Listing tab. This tab now shows the new exception schedule. Click Save in the upper-right corner of the modal and close the modal. Figure 48 – Schedule Listing SCHEDULING TIPS – USING MULTIPLE INCLUSION ZONE SCHEDULES If multiple inclusion zones are created, allow sufficient time for the enrollee to get from one zone to the next.
CHAPTER 6: EVENTS AND NOTIFICATIONS An event is caused by a change in the status of an enrollee. An event can be generated either by the actions of the enrollee, a change in the enrollee’s environment, or a change in the enrollee’s assigned equipment. Some events indicate a violation of the restrictions imposed by the enrollee’s enrollment in VeriTracks. Other events indicate compliance with the restrictions imposed by the enrollee’s enrollment.
BluTag Event Visibility There are three main places in which to see BluTag events: Supervision Page, Enrollee Details widget, Status tab Supervision Page, Enrollee Details widget, Events tab VeriTracks daily summary report Enrollee Details Widget Status Tab This option displays any event that is presently occurring. To see current events: 1. Open the Supervision tab > Enrollee Details widget 2. Click on the enrollee’s name. 3. Click on the Status tab.
Enrollee Details Widget Events Tab This option defaults to displaying any event that has happened in the previous 48 hours from when you entered the tab. To see the events of the past 48 hours: 1. Open the Supervision tab > Enrollee Details widget 2. Click on the enrollee’s name. 3. Click on the Events tab. The screen refreshes to show the listing of events for the previous 24 hours. 4.
Below is an example of an open notification for a Bracelet Strap violation: Subject Line: +BSTP From: techsupport@stopllc.com STOP Marty Morris 555-555-1212 16:40 11/30/07 Brian Moran ORI Enrollee Enrollee’s Phone Time Date Officer Below is an example of a closed notification for an Exclusion Zone violation: Subject Line: -EZS From: techsupport@stopllc.
THE DAILY SUMMARY REPORT The Daily Summary Report provides a quick overview of events or violations that occurred since the last report was emailed to you. Simply click open the email to view the list. Logging into VeriTracks is not required, but there are links within the report that take you to the VeriTracks login page to view more information about an event or violation. The report covers 36 hours, so any delayed events missed in today’s report will be covered in tomorrow’s report.
Part 2 – Zone Violation Activity Summary: Displays each zone violation’s type, number of points in violation, zone size, and start and end time. Figure 52 – Daily Summary Report – Part 2 Part 3 – Event Activity Summary: Displays a summary of the enrollee’s events. Figure 53 – Daily Summary Report – Part 3 50 VeriTracks® 10.
CHAPTER 7: SUPERVISING AN ENROLLEE The Supervision tab provides the most current information for an enrollee. There are multiple widgets available to locate the name of an enrollee. If you have a caseload, take advantage of the Browse Enrollees widget or go directly into the Enrollee Details widget. Each of these widgets defaults to displaying your caseload. Supervisory staff may wish to use one of the search widgets to find enrollees in their office, region, or organization.
Advanced Link Figure 55 – Advanced Link Enrollee Details Widget – Status Tab The Status tab (Figure 49) provides a method of viewing the current events and most recent GPS tracks for enrollees. This is the primary source of current enrollee information. The following information displays on this screen: 52 Supervising officer’s or agent’s name Device number Date and time of the enrollee’s last recorded position A link to a map in which you can view an enrollee’s most recent tracks.
Status Tab Last Reported Position Figure 56 – Enrollee Details Widget – Status Tab VeriTracks® 10.
TIP: The information provided in the Enrollee Status tab is current as of the last call by the device. When an event occurs that causes you to receive an immediate notification, it is possible that by the time you log in to VeriTracks®, the event may have cleared. Refresh the data on the Enrollee Status page by pressing the Refresh Status button. The tab also automatically refreshes every three minutes.
TIP: To review an entire caseload on the map, bring up the points of the first enrollee in your caseload. Adjust the start time on the map to the earliest time from which you wish to view the enrollee’s tracks. Then click the Lock Start Time button in the map legend tool. Drag the names of succeeding enrollees to the map and their tracks will always start with the locked-in start time. To unlock the start time, simply un-check the Lock Start Time box.
The four tabs on the Map Tool Panel are Legend, Locate, Zones and Playback. The mapping tool panel has one icon for each of the four tools (Figure 52). Figure 59 – Map Tools Zones When you click on the Zones tab, the Map Info Panel refreshes to show the details about the tab as shown below: Figure 60 – Map Zones Tab The Zones tab gives the option to show enrollee zones, global zones or no zones at all.
Figure 61 – Playback Tab The Play button initiates the playback and causes a playback timeline to appear. The Pause button stops the playback mid-stream. Resume the playback by clicking the Play button. The playback timeline corresponds to the period of time displayed on the map for the enrollee. In addition, the enrollee’s name and the current point in the playback are displayed. To stop the playback and start over, click the Pause button and then click the Reset button.
Figure 62 – Locate Tab Show Address maps a specific address. Find Nearest Address provides the ability to click on the map to retrieve the latitude and longitude, and then click on the Locate Address button to show the corresponding street address for the point. Legend The Legend tab explains symbols and other features visible on the map. In Google Maps, objects such as roads, cities, etc., are inherently shown on the map. The legend only shows those additional objects overlaid by VeriTracks.
Enrollees Section The most important feature of this tab is the ability to easily change which enrollee’s tracks are displayed on the map. Multiple enrollees’ data can be requested through the VeriTracks Search function, but only two enrollees’ tracks can be displayed on a Google Map at any given time. In the “Selected” section, you see the name or names of the enrollees whose track points are currently displayed on the map.
Figure 65 – Map Calendar Date Time Range – Indicates the time range displayed on the map. Adjust the time range with the calendar icon or the Quick Time Adjuster. Quick Time Adjuster – Quick Time Adjuster (Figure 66) included in the Map Time Scale Panel allows you to quickly modify the time scale of the map. It consists of two components, the Interval Adjuster (the sliding scale) and the Start Time Adjuster (left and right arrows).
Map Panel The Map Panel contains the Google Map, which contains various mapping components such as an overview map, map scale and map controls. These components are standard Google Maps functionality. Map Controls – Identify Feature When you click on a particular feature (e.g., track point, zone, address, etc.), a pop-up window appears with information about the feature. After clicking on an enrollee’s track point, a pop-up window appears. It contains three tabs: Point, Enrollee and Agent.
Figure 68 – Enrollee tab The Agent tab shows information about the enrollee’s supervising officer or agent, such as his or her name, the supervising agency’s name, e-mail address, phone etc. Figure 69 – Agent tab Identify Zone When identifying a zone, the pop-up window displays information about the zone such as its name, location, radius, and type. If you created the zone, a hyperlink inside the pop-up window allows you to edit it. 62 VeriTracks® 10.
Figure 70 – Zone Identifier VeriTracks® 10.
Navigation Controls – Pan and Zoom Pan a Google Map using one of two methods. The first uses the panning buttons containing directional arrows (north, south, east and west) located on the left side of the map. Click on one of these buttons and the map pans in the direction indicated on the arrow (Figure 71). The second method uses the drag/drop feature. Left-click to “grab” the map and then drag it in any direction.
Map Controls – Map Types The map contains a set of three controls located at the top right of the map, which determines the type of data displayed on the base map (Figure 72). The three buttons are labeled Map, Satellite and Hybrid. The Map button shows the typical base map data such as roads, parks etc. The Satellite button shows the satellite imagery (also referred to as aerial photography), and the Hybrid button shows the base map data overlaid on top of the satellite imagery.
CHAPTER 8: MAINTENANCE IMPORTANT: There are two ways to access the information in your agency’s user accounts. If you are an agency administrator and have access to all of your agency’s user accounts, you can maintain the accounts through the User Management widget in the Maintenance tab page. If you do not have access to other officer’s user accounts you can still maintain your own account. Click on the My Account link in the upper right corner of the VeriTracks screen, next to the Logout link.
Is a Duty Officer This box is checked if the user account is defined as the “duty officer” for the agency. User Name The unique login string. Password Your password. When a new profile is created, a password is automatically generated and sent to the primary e-mail address in the new user’s profile. You should modify your profile to contain a personalized password. Security Question STOP’s Solutions Center personnel use this question to verify your identity when you call 866-703-STOP.
Active, Hybrid, and Passive Immediate Notifications The Immediate Notifications section offers significant flexibility in selecting the type of immediate notifications you receive. Select each individual notification you want to receive for each device type, as well as choose where to receive the notification (primary and/or secondary e-mail addresses).
Figure 75 – Additional Enrollees Off-Hours Tab You can create two immediate notification regimens. You can set immediate notifications as described above. In addition you can create an off-hours schedule with a completely different set of notifications. For example, during your primary work hours, you may want to receive all of the standard immediate alerts available in the VeriTracks system. However, when you are not on duty (i.e.
Figure 76 – Off Hours Tab 3. A modal pop-up appears showing any off-hours schedules currently in use. Click Add New Recurring. Add New Recurring Figure 77 – Add New Recurring Link 4. A modal pop-up appears. Enter the schedule name and the desired times and days. Click OK when finished and close the modal pop-up. Figure 78 – Edit Recurring Schedule 5. The schedule appears in the original pop-up. Click Save and close this pop-up. 70 VeriTracks® 10.
Figure 79 – Listing Tab 6. The schedule is now displayed in the Off Hours tab. Figure 80 – Off Hours Tab Duty Officer Tab The Duty Officer tab gives an agency more notification capabilities beyond those offered by the individual user’s Notifications tab. The functions in this tab are based on the idea that supervising officers or agents may require certain notification schemes during working hours and a different one during off-hours. This tab also makes possible the use of the Duty Officer concept.
Before any notifications schemes can be put in effect, you must first set an off-hours schedule. The “Off Hours Tab” section described previously in this chapter explains how to set an off-hours schedule. Set Off-Hours Notifications If you want to receive a modified set of immediate notifications during off-hours that are different than the immediate notifications received during working hours: 1. Open the Duty Officer tab on the User Management widget. 2. Select “Activate Off Hour Notifications.” 3.
Figure 82 – Duty Officer Notification Using a Duty Officer in Rotation In situations where a person is on duty as opposed to stationary duty desk, there are several options to rotate the routing of duty officer notifications: 1. Rotate the e-mail address in the Duty Officer profile – update the duty officer’s e-mail address to that of the oncoming duty personnel. 2.
Figure 83 – Add New User 3. Enter a unique username. For larger agencies, it might be appropriate to adopt a standard username convention across the agency such as First name.last name.agency, e.g., JAMES.SMITH.STOP. 4. Enter the remaining data as described in the “Profile Tab” section on page 70. 5. Click on the Notifications tab as described in the “Notifications Tab” section on page 71 and make the entries that support the agency’s notification requirements. 6. Click Save.
Create Duty Officer Accounts VeriTracks® allows the creation of one or more Duty Officer profiles. This profile is an independent entity with its own notification regimen. The notifications received by the Duty Officer are in addition to, and completely independent of, the notifications sent to other ORI users. Creating a Duty Officer 1. Complete the standard procedures as described above to create a user account. 2. Select the “Is a Duty Officer” checkbox. Figure 85 – Create a Duty Officer 3.
CHAPTER 9: INVENTORY MANAGEMENT The Inventory Details widget in the Inventory tab allows an agency to manage its device inventory, change the status of a device, check the current function of a device, move the device from one ORI to another, and review the assignment history of a device. In agencies with a hierarchical relationship among ORIs, most of these tools and reports allow “parent” ORIs to view the information in the “child” ORIs.
Figure 87 – Inventory List Change Device Status An agency can manage its inventory by assigning a status to a BluTag. The available statuses are: Needs Repair Pre-Shipping Received Shipped Unassigned Unrecoverable If a device is given a status of Needs Repair or Unrecoverable, it is also considered inactive. This means the device is no longer available for assignment to an enrollee in the enrollment process. The device number will not appear in the Enrollment Entry widget Assignments tab.
IMPORTANT: When a device is marked as inactive (Needs Repair or Unrecoverable) it should be returned to STOP if available. It cannot be reactivated. In most cases, devices marked as Unrecoverable have the wireless component deactivated and are therefore no longer usable. Change Device Owner For agencies with multiple ORIs, including those in a hierarchical relationship, devices can be moved around within these ORIs.
INVENTORY MANAGEMENT REPORTS Device History Report This report shows the history of any individual device in an agency’s inventory. To generate this report: 1. Click on the Device number in the Products tab. 2. Click on the Assignment History tab. 3. The screen refreshes to show a list of the enrollees to whom the device has been assigned as well as the start date and stop date for each of those assignments. Figure 90 – Device History Report VeriTracks® 10.
CHAPTER 10: USING VERITRACKS TO INVESTIGATE INCIDENTS The incident capabilities described in this chapter apply to both supervising agencies and nonsupervising agencies using the VeriTracks Automated Crime Scene Correlation (ACSC) tool.
Save Incident New Entry Figure 91 – Add New Incident 3. Enter a value in the Incident Number field. This is the unique identifier for the incident and can be any standard unique identifier already used by the agency. If a standard incident numbering scheme does not exist, the agency may want to develop one. In general, the use of the date as part of the incident number helps guarantee uniqueness. Adding a counter may be sufficient.
Search Tab Search Button Figure 92 – Incident Search 3. You will be notified that the search is in progress. When the search is completed, results display in a list on the Incident Results tab. Incident Results Tab Figure 93 – Incident Results 4. Click View Hits to view a list on the Hit Results tab of each enrollee whose proximity to the incident was sufficient to generate a hit (Figure 94). 82 VeriTracks® 10.
Figure 94 – Hit Results 5. Click the link in the Hit # column to view additional information on the hit in the Hit Details tab (Figure 95). This tab provides information about the Incident Hit (Hit Number, Enrollee, Agent, Duration, etc.), Incident (Offense, Duration, Address, etc.), and a map. Figure 95 – Hit Details TIP: The Analyzed Score is a rating of how close and how long the enrollee was near the location of the incident. On a scale of 1 through 5, 1 has the greatest proximity. VeriTracks® 10.
THE INCIDENT HIT REPORT The Incident Hit Report lists the hits from any incidents entered into VeriTracks within the last 24 hours. How to Use the Hit Report This report provides a summary of the hits and a list of enrollees at incidents without logging into the system.
This report is e-mailed every morning to each designated law enforcement officer. It provides summary information for each incident hit and is sorted by the reported incidents. The e-mail report contains links that direct the law enforcement officer(s) into VeriTracks® for further analysis of the incident hit. ZONES FOR LAW ENFORCEMENT A law enforcement agency can set up global exclusion zones in its law enforcement ORI.
APPENDIX A: BLUBOX™ ACCESSORY GUIDE VeriTracks® 10.
BluTag® complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesired operation. RF Exposure (SAR) Statement for BluTag®: (FCC ID S5EAA90048, FCC ID S5EAA70038) For body worn operation this tracking device has been tested and meets the FCC RF exposure guidelines The highest reported SAR value is: 0.709 W/kg GSM850 and 0.
BLUBOX™ OVERVIEW Accessory to BluTag® Active and BluTag® Hybrid. Useful when GPS reception is limited. More restrictive method of curfew monitoring than a zone. Provides a radio frequency (RF) tether up to 100 meters (109 yards/328 feet) to BluBox. Does not need communicate monitoring data. All data is reported by BluTag to VeriTracks. Can extend the battery life of BluTag by allowing it to hibernate while in the RF tether range.
ENROLLMENT: CREATING BLUBOX GROUPS To create a new BluBox Group: 1. Open the Enrollment tab > BluBox Management widget. 2. Click the Add New BluBox Group icon. Add New BluBox Group Figure 1 - Add New BluBox Group 3. Enter a group Name and Description. Click Save. Save Group Name and Description Figure 2 - Create Group 4 VeriTracks® 10.
4. Use the Assign BluBoxes and Assign Enrollees tabs to make assignments. ENROLLMENT: ADDING BLUBOXES AND ENROLLEES TO THE GROUP To add a BluBox to an existing BluBox Group: 1. Click on the Assign BluBoxes tab. 2. Locate the BluBox number in the Unassigned/BluBox folder in the Browse Inventory widget. 3. Drag the device across to the BluBox Management widget. 4. Click the Save button. Figure 3 – Assign BluBoxes To add an enrollee to an existing BluBox Group: 1. Click on the Assign Enrollee tab. 2.
1. Locate the Group in the BluBox Groups folder in the Browse Inventory widget 2. Drag the group over to the BluBox Management widget. 3. Change the Group name or description as needed. 4. Click the Save button after each transaction before proceeding to the next tab. Figure 5 – Modify BluBox Group To remove a BluBox or enrollee from an existing BluBox Group: 1. Locate the Group in the BluBox Groups folder in the Browse Inventory widget 2. Drag the group over to the BluBox Management widget. 3.
MONITORING: VERIFYING CURRENT BLUTAG STATUS VIA ENROLLEE STATUS The Supervision tab > Enrollee Details widget > Status tab screen displays information about the status of the assigned BluBoxes. Figure 7 - BluTag Status VeriTracks® 10.
SCHEDULES: SETTING A BLUBOX REGULAR SCHEDULE 1. Open the Enrollment tab > Enrollee Entry widget > Schedules tab. 2. Click the BluBox Groups link. Schedule Types Figure 8 - Enrollee Schedules 3. Select the BluBox Group name from the drop-down list, open the Listing tab and click either the Add New Recurring or Add New Exception link. A pop-up window allows you to enter the information for the schedule. Figure 9 – Add New Recurring 4. Enter information for the schedule and then click OK.
Figure 10 - Schedule Details 5. Click Save on the Listing tab. EVENTS: UNDERSTANDING BLUBOX ACTIVITY Event Description Immediate Notification Code BluBox ENTER The BluTag device is in range of the BluBox unit. BluBox POWER SAVE MODE The BluTag is in range of the BluBox unit, has no violations, has acquired a GPS position, called VeriTracks, and is now in power-save mode.
EVENTS: UNDERSTANDING VIOLATIONS IN RANGE OF BLUBOX If an enrollee commits a violation in range of BluBox, the following takes place: 1. BluTag immediately resumes its standard GPS and wireless communication operations. 2. BluTag sends a notification to VeriTracks that the enrollee is in violation. 3. VeriTracks displays “Tag violation BluBox in range” in Enrollee Status. 4. VeriTracks displays the violation on the Status tab and Events tab of the Enrollee Details widget.
APPENDIX B: BLUHOME™ ACCESSORY GUIDE VeriTracks® 10.
BluTag® complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesired operation. RF Exposure (SAR) Statement for BluTag®: (FCC ID S5EAA90048, FCC ID S5EAA70038) For body worn operation this tracking device has been tested and meets the FCC RF exposure guidelines The highest reported SAR value is: 0.709 W/kg GSM850 and 0.
BLUHOME™ OVERVIEW • Accessory to BluTag®. • Installed in the enrollee's home. • Provides a radio frequency (RF) tether up to 100 meters (109 yards/328 feet) to BluTag. • Shorter ranges can be set or changed online. • Loss-of-power and battery level reporting. • Device movement and tamper reporting. • Monitors BluTag status (e.g. tampering, battery level) when in range of BluHome. • Communicates directly with VeriTracks via analog or digital telephone lines.
• Battery provides 24 hours of normal operation in the event of loss of power. • A front panel LCD allows entry of information or to perform system testing and setup (inaccessible to the enrollee). • Allows a range that is smaller than the 100-meter default to be set for curfews. • Home curfews are created in VeriTracks and downloaded by BluHome. • Backup telephone numbers are onboard in the event of failure to reach the primary number.
PREPARATION: ACTIVATING BLUTAG AND BLUHOME 1. Plug in BluHome’s power and phone cords. 2. Charge BluTag and BluHome for a minimum of four hours (24 hours recommended) before installation. 3. Allow BluTag to acquire GPS by putting in clear view of the sky, preferably while it charges (e.g., sitting in a window). This can take as little as 15 minutes, but may take longer. 4. Access BluHome’s setup mode via the push-button panel on the front. 5. Go to 2. Set CCS Number menu.
2. Go to menu #12 Utilities, then #7 Shutdown and press the Left Key to shutdown the BluHome. 3. Unplug BluHome unit’s power and phone cords. Discuss or perform the following BluHome instructions with the enrollee: 1. Instruct enrollee to take BluHome to his or her residence and place it on a flat, steady surface that will not be disturbed or vibrated (avoid the top of a refrigerator or microwave, speakers, etc.). 2. Instruct enrollee to plug in BluHome’s power cord and phone line at his or her residence.
Figure 3 - BluTag and BluHome Assignment INSTALLATION: VERIFYING BLUTAG’S STATUS VIA ENROLLEE DETAILS To verify that the device is properly assigned: 1. Open the Supervision tab page > Enrollee Details widget. 2. All enrollees who currently have a device assigned should be visible in the Enrollees tab. If the enrollee is not visible, click Advanced and make sure that both the “My Caseload” and “Assigned” options are checked. Verify Assignment Status Figure 4 - Verify BluTag Assignment 3.
Figure 5 - Verify BluTag and BluHome Assignment Complete SCHEDULES: SETTING A BLUHOME REGULAR SCHEDULE 1. Open the Enrollment tab > Enrollee Entry widget > Schedules tab. 2. Click the BluHome Groups link. Schedule Types Figure 6 - Enrollee Schedules 8 VeriTracks® 10.
3. Open the Listing tab and click either the Add New Recurring or Add New Exception link. A pop-up window displays and allows you to enter schedule information. Figure 7 – Add New Recurring 4. Enter information for the schedule and then click OK. Figure 8 - Schedule Details 5. Click Save on the Listing tab. VeriTracks® 10.
EVENTS: UNDERSTANDING BLUHOME ACTIVITY Event AWAITING ENTER ENTER Description BluTag has been assigned to BluHome but the device has not registered its first arrival event. BluTag device has entered BluHome’s area. AWAITING LEAVE (Activated by use of Forced Leave) BluTag has 30 minutes to leave the RF tether range of BluHome when a curfew ends otherwise it is in violation.
EVENTS: TEXT NOTIFICATIONS LIST Bracelet Strap Tamper +BSTP 911 Exclusion Alarm +E911 Bracelet Strap Clear -BSTP 911 Exclusion Alarm Clear -E911 Low Battery Alarm +BATT 911 Inclusion Alarm +I911 On Charger (only notifies after low battery) +CHG 911 Inclusion Alarm Clear -I911 Message Gap +MGAP BluHome: BluTag Bracelet Strap +HBSTP Message Gap Clear -MGAP BluHome: BluTag Bracelet Strap Clear -HBSTP No GPS +NGPS BluHome: Curfew Violation (Late Arrival) +BHCUR No GPS Clear -NGPS B
4. Drag from browse or search widget. 5. Click the unenroll icon. 6. A screen displays asking you to enter the reason for the unenrollment. Select the reason from the drop-down list. 7. Click OK to unenroll the enrollee. Unenroll Icon Figure 9 - Unenroll Icon Figure 10 - Confirm Unenrollment Reason NOTES: Unenrollment Notes: A. When an enrollee is unenrolled, VeriTracks orders BluTag into “deep sleep” mode. B. Attaching the charging coupler reactivates the device. C.
UNINSTALLATION: REMOVING BLUTAG AND BLUHOME The following steps are to be completed after unenrolling the enrollee in VeriTracks. 1. Cut the strap. 2. Cut the collars. 3. Remove the screws, clips, and collars. 4. Inspect all parts for signs of tampering. 5. Clean the lens and surrounding area of any dirt build up. 6. Shut down the unit. If the enrollee has completed the program, no signs of tampering exist, and the units are not needed for evidence, place the equipment back into inventory.
