User Manual

SanDisk device NOT detected by Windows PC

Why did my Windows computer stop detecting my SanDisk device?

Advanced Troubleshooting

Note: This article is advanced troubleshooting for a rare condition

wherein a flash drive stops getting recognized on a Windows computer,

but is still working on other computers. Please reference the following

articles first before attempting the instructions in this article.

Cruzer flash drive NOT detected by Windows PC

Cruzer flash drive could not be detected due to drive letter conflict

Computer cannot detect SDHC (4GB-32GB) memory card

A corrupt registry entry could cause your SanDisk product to not be

detected by the computer. Removing the registry keys created on

installation of your SanDisk product will allow the computer to fully

reinstall the device and may resolve the issue.

STEP 1 - Backup the registry

1. Unplug the device from the USB port.

2. Run regedit.

Windows XP: Go to Start > Run, type in regedit and then click OK.

Windows 7, 8 and Vista: Click the Start button, type regedit in the

search box, and then press Enter.

Window 10: Type regedit, in the 'Search the web and Windows' field

(lower-right) and then select 'Regedit - Run Command'.

3. From the registry menu, choose File > Export.

4. Name the file SNDK.reg and save it to your desktop.

STEP 2 - Remove SanDisk info from the registry

WARNING: DO NOT delete any registry key other than keys that

include VID_0781. Deleting registry keys other than keys that include

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SanDisk device NOT detected by Windows PC Why did my Windows computer stop detecting my SanDisk device? Advanced Troubleshooting Note: This article is advanced troubleshooting for a rare condition wherein a flash drive stops getting recognized on a Windows computer, but is still working on other computers. Please reference the following articles first before attempting the instructions in this article.
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VID_0781 MAY cause your computer to not boot properly. 1. From the registry menu, click Edit and choose Find. 2. Type in VID_0781 and click Find Next. 3. Once the search finishes, right-click the highlighted registry key and select delete. 4. Press the F3 key to find the next registry key that includes VID_0781. 5. Right-click the highlighted registry key and select delete. 6. Repeat this process until the search returns with No results Found.