User Manual UH46N-E UM46N-E UH55F-E UM55H-E The colour and the appearance may differ depending on the product, and the content in the manual is subject to change without prior notice to improve the performance. An administration fee may be charged in the following situations: (a) An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual has not been read).
Table of contents Before Using the Product Safety Precautions Safety symbols Electricity and Safety Installation Operation Precautions when handling the panel Cleaning 5 5 6 7 9 11 12 Storage and Maintenance 12 Preparations Checking the Components Components 13 13 Parts External sensor KIT Reverse Side Remote Control Connection Using an IR Stereo Cable (sold separately) 14 14 15 16 18 Before Installing the Product (Installation Guide) Switching between portrait and landscape Ventilation 19 19 19 I
Table of contents More settings 56 Screen Adjustment Picture Mode 57 Backlight / Brightness / Contrast / Sharpness / Color / Tint (G/R) 58 Color Temperature 58 White Balance 58 Gamma 58 Calibrated Value 58 Picture Options Color Tone HDMI Black Level Dynamic Backlight UHD COLOR 59 59 59 59 59 Picture Size Picture Size Zoom/Position Resolution 60 60 60 60 Auto Adjustment 61 PC Screen Adjustment 61 Picture Off Reset Picture OnScreen Display Display Orientation Onscreen Menu Orientation Sou
Table of contents Sound Adjustment Troubleshooting Guide HDMI Sound 71 Sound on Video Call 71 Reset Sound 71 Appendix Requirements Before Contacting Samsung Customer Service Centre Testing the Product Checking the Resolution and Frequency Check the followings.
Chapter 01 Before Using the Product Safety Precautions The following safety instructions are to ensure your personal safety and prevent property damage. Please read the following to ensure the proper use of the product. RISK OF ELECTRIC SHOCK. DO NOT OPEN. Safety symbols Symbol Name CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
Electricity and Safety ――The following images are for reference only. Real-life situations may differ from what is shown in the images. Insert the power plug all the way in so it is not loose. An unsecure connection may cause a fire. Clean any dust around the pins of the power plug or the power socket with a dry cloth. A fire may result. Warning Do not touch the power plug with wet hands. Otherwise, an electric shock may result. Connect the power plug to a grounded power socket.
Installation Caution Hold the plug when disconnecting the power cable from the power socket. An electric shock or fire may result. Warning Before moving the product, turn off the power switch and disconnect the power cable and all other connected cables. Damage to the cable may cause a fire or electric shock. When connecting the power plug to the port, be sure to connect it completely.
When installing the product, fix it firmly so that it does not fall. If the product is not fixed firmly and a child touches the product while playing, the product may fall, causing damage to the product or injury to the child. Caution When lifting and moving the product, do not touch the screen display, and make sure that at least two people work together. The product may fall, causing personal injury or product damage. Do not install the product in a kitchen or near a kitchen counter.
Operation Do not apply an impact to the product. •• The screen display may be damaged. •• An electric shock or fire may result. Warning If the product generates a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact your Samsung Customer Service Centre. An electric shock or fire may result. Keep the remote control batteries and the small accessories out of the reach of children. Ensure children do not swallow any of them.
Do not hang on or climb on the product. •• The product may fall, causing personal injury or even death. •• Be especially careful that children do not hang on or climb on the product. While the power plug is plugged into a power socket, do not insert a chopstick or other conductor into a remaining power socket. Also, after disconnecting the power plug from the power socket, do not touch the pins of the plug immediately. Otherwise, an electric shock may result.
Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels. Precautions when handling the panel When you do not use the product for a long time, activate power-saving mode or set the screen saver to moving-picture mode. Do not stand the product as shown in the image. The panel is fragile and can get damaged. Do not use or keep combustible spray or an inflammable substance near the product. An explosion or fire may result.
Storage and Maintenance Cleaning Warning Do not spray water or cleaner directly on the product. •• The product’s surface may be damaged, or the markings may be erased. Cleaning the exterior and display Wipe the surface with a slightly wet, soft cloth, and then wipe with a dry cloth. 1 2 3 Do not spray water directly on any part of the product. Product failure, an electric shock or fire may result from water that enters the product.
Chapter 02 Preparations Checking the Components –– Contact the vendor where you purchased the product if any components are missing. –– The pictures may look different from the actual components. Components ――Components may differ in different locations.
Parts ――The External sensor KIT has a remote-control sensor, a brightness sensor and function keys. If mounting the display onto a wall, you can move the External sensor KIT to the side of the display. ――The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. External sensor KIT Buttons Remote Control Sensor Description Aim the remote control towards this spot on the LCD Display.
Reverse Side Port ――The colour and shape of parts may differ from what is shown. IR OUT Receives the remote control signal via the external sensor board and outputs the signal via LOOP OUT. CONTROL IN Supplies power to the external sensor board or receives the light sensor signal. DVI IN (MAGICINFO) DVI IN: Connects to a source device using a DVI cable or HDMI-DVI cable. MAGICINFO: To use MagicInfo, make sure to connect the DP-DVI cable.
Remote Control ――Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. ――A button without a description in the image below is not supported on the product. POWER OFF Power on the product. .QZ ABC DEF GHI JKL MNO PRS TUV WXY DEL-/-- SYMBOL 1 4 7 Adjust the volume. Change the input source. Display or hide the onscreen display menu, or return to the previous menu.
Quickly select frequently used functions. TOOLS INFO Display information about the current input source. Move to the upper, lower, left or right menu, or adjust an option's setting. Confirm a menu selection. Return to the previous menu. If multiple products are connected through the Video Wall feature, press the SET button and enter a product ID using the number buttons. Control the product using the remote control.
Connection Using an IR Stereo Cable (sold separately) 1 2 Make sure to connect the External ambient sensor while the product is powered off. Then, power on the product. Controlling more than one display product using your remote control IR OUT CONTROL IN •• Connect the IR OUT port on the product to the CONTROL IN port on the other display product using the dedicated stereo cable. •• A command sent from the remote control pointed at product be received by both display products 1 and 2 .
Before Installing the Product (Installation Guide) To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. •• Ensure that an authorised installation company installs the wall mount. •• Otherwise, it may fall and cause personal injury. •• Make sure to install the specified wall mount.
Installing the Wall Mount Preparing before installing Wall-Mount To install a wall-mount from another manufacturer, use the Holder-Ring(1). Installing the Wall Mount 1 The wall mount kit (sold separately) allows you to mount the product on the wall. For detailed information on installing the wall mount, see the instructions provided with the wall mount. We recommend you contact a technician for assistance when installing the wall mount bracket.
Wall Mount Kit Specifications (VESA) ――Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces other than plaster board, please contact your nearest dealer for additional information. If you install the product on a slanted wall, it may fall and result in severe personal injury. •• Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are provided.
Remote Control (RS232C) •• Pin assignment 1 2 3 4 5 5 4 3 2 1 6 7 8 9 9 8 7 6 Cable Connection RS232C Cable Interface RS232C (9 pins) Pin TxD (No.2), RxD (No.3), GND (No.
LAN Cable •• RS232C cable Connector: 9-Pin D-Sub to Stereo Cable 6 •• Pin assignment 3 2 1 1 1 2 3 4 5 6 7 8 -P2- 9 -P1- 5 -P1Male type -P1- -P2- -P2- Rx 3 ---------- 1 Tx STEREO Tx 2 ---------- 2 Rx PLUG Gnd 5 ---------- 3 Gnd (3.
Cross LAN cable (PC to PC) •• Connector : RJ45 Direct LAN cable (PC to HUB) HUB RJ45 RJ45 P2 RJ45 P1 P2 P1 P1 P2 Signal P1 TX+ 1 P2 Signal <--------> 3 RX+ P2 Signal TX- 2 <--------> 6 RX- <--------> 1 TX+ RX+ 3 <--------> 1 TX+ 2 <--------> 2 TX- RX- 6 <--------> 2 TX- RX+ 3 <--------> 3 RX+ RX- 6 <--------> 6 RX- Signal P1 TX+ 1 TX- 24
Connection •• Connection 2 ――Ensure you connect each of the adapters to the correct RS232C IN or OUT port on the product.
No. Control Codes Viewing control state (Get control command) Header Command 0xAA Command type ID Data length Command type Command Value range 9 Video Wall On 0x84 0~1 10 Video Wall User Control 0x89 - Checksum •• All communications take place in hexadecimals. The checksum is calculated by adding up all values except the header. If a checksum adds up to be more than 2 digits as shown below (11+FF+01+01=112), the first digit is removed. 0 E.g.
Power control Volume control •• Function A product can be powered on and off using a PC. •• Function The volume of a product can be adjusted using a PC.
Input source control •• Function The input source of a product can be changed using a PC. Command 0xAA 0x14 ID Data length Command 0xAA 0x14 DisplayPort ――MagicInfo is only available with models that contain the MagicInfo function. 0 ID 0x25 respond to "Get" commands. ――This model does not support HDMI1, HDMI1_PC, HDMI2 and HDMI2_PC ports. Checksum ――RF(TV), DTV are only available with models that include a TV.
Screen mode control •• Nak •• Function The screen mode of a product can be changed using a PC. Screen mode cannot be controlled when the Video Wall function is enabled. ――This control can only be used on models that include a TV.
Auto adjustment control (PC and BNC only) Video Wall Mode Control •• Function Automatically adjust the PC system screen using a PC. •• Function Video Wall mode can be activated on a product using a PC. This control is only available on a product whose Video Wall is enabled.
Safety Lock Video Wall On •• Function PC can be used to turn the Safety Lock function on or off on a product. •• Function Turn Video Wall on or off on the product from your computer. This control is available regardless of whether or not the power is turned on.
Video Wall User Control •• Function Turn the Video Wall function on or off on the product from your computer.
10x10 Video Wall Model 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Off 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 1 0x11 0x12 0x13 0x14 0x15 0x16 0x17 0x18 0x19 0x1A 0x1B 0x1C 0x1D 0x1E 0x1F 2 0x21 0x22 0x23 0x24 0x25 0x26 0x27 0x28 0x29 0x2A 0x2B 0x2C 0x2D 0x2E 0x2F 3 0x31 0x32 0x33 0x34 0x35 0x36 0x37 0x38 0x39 0x3A 0x3B 0x3C 0x3D 0x3E 0x3F 4 0x41 0x42 0x43 0x44 0x45 0x46 0x47 0x48 0x49 0x4A 0
Wall_SNo: Product Number code assigned to the product 10x10 Video Wall Model : ( 1 ~ 100) Set Number Data 1 0x01 2 0x02 ... ...
Chapter 03 Connecting and Using a Source Device Before Connecting Pre-connection Checkpoints ――Before connecting a source device, read the user manual provided with it. The number and locations of ports on source devices may differ from device to device. ――Do not connect the power cable until all connections are completed. Connecting the power cable during connection may damage the product. ――Connect the sound ports correctly: left = white and right = red.
Connection using a DVI cable (Digital type) Connection Using an HDMI-DVI Cable DVI IN (MAGICINFO) HDMI IN 1, HDMI IN 2 AUDIO IN AUDIO IN 36
Connection Using an HDMI Cable Connection Using an DP Cable HDMI IN 1, HDMI IN 2 DP IN •• Precautions for using DP ――To increase the standby power capacity, the product stops DP communication when it is turned off or in power-saving mode. ――If the product in dual monitor mode is turned off or goes into power-saving mode, monitor setting changes may not be updated. As a result, screen output may not be displayed properly. ――In the occurrence of this issue, set Max.
Connecting to a Video Device •• Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. •• You can connect a video device to the product using a cable. ――Connecting parts may differ in different products. ――Press the SOURCE button on the remote control to change the source. Connection Using an HDMI-DVI Cable ――Audio will not be enabled if the product is connected to a video device using an HDMI-DVI cable.
Connection Using an HDMI Cable Connecting to an Audio System Using an HDMI cable or HDMI to DVI Cable (up to 1080p) ――Connecting parts may differ in different products. •• For better picture and audio quality, connect to a digital device using an HDMI cable. •• An HDMI cable supports digital video and audio signals, and does not require an audio cable. –– To connect the product to a digital device that does not support HDMI output, use an HDMI-DVI and audio cables.
Connecting the LAN Cable ――Connecting parts may differ in different products. RJ45 •• Use Cat7(*STP Type) cable for the connection.
Connecting the Network box (Sold separately) ――For details on how to connect to a network box, refer to the user's manual provided with the network box upon purchase. MagicInfo To use MagicInfo, a network box (sold separately) must be connected to the product. ――To change the MagicInfo settings, run "MagicinfoSetupWizard" on the desktop. ――For details on how to use MagicInfo, refer to the DVD provided with the network box.
4 MagicInfo Setup Wizard - v.1.12 Enter the IP information. MagicInfo Setup Wizard - v.1.12 6 Select a display mode. 7 Double-check the settings you Select Screen Type - step 4 Select TCP/IP - step 2 Obtain an IP address automatically Use the following IP address: Landscape IP address: 192 . 168 . 0 . 102 Subnet mask: 255 . 255 . 255 . 0 Default gateway: 192 . 168 . 0 . 1 Portrait Obtain DNS server address automatically Use the following DNS server address: Preferred DNS server: 10 . 44 .
Changing the Input source Source allows you to select a variety of sources and change source device names. Source ――The screen may not display correctly if an incorrect source is selected for the source device you want to convert to. SOURCE → Source Edit Name Source PC DVI You can display the screen of a source device connected to the product. Select a source from source list to display the screen of the selected source.
Chapter 04 Using MDC Multiple display control "MDC" is an application that allows you to easily control multiple display devices simultaneously using a PC. For details on how to use the MDC programme, refer to Help after installing the programme. The MDC programme is available on the website. After you press the On button following the Off button, the product checks its status for about a minute. To run a command, try it after a minute.
Connecting to MDC Using MDC via RS-232C (serial data communications standards) An RS-232C serial cable must be connected to the serial ports on the PC and monitor.
Using MDC via Ethernet Enter the IP for the primary display device and connect the device to the PC. Display devices can be connected to each other using a LAN cable. Connection using a direct LAN cable ――Multiple products can be connected using the RJ45 port on the product and the LAN ports on the HUB.
Connection using a cross LAN cable ――Multiple products can be connected using the RS232C IN / OUT port on the product.
Chapter 05 Home feature This feature is provided in Support → Go to Home. Accessible using the HOME button on the remote control. Video Wall HOME → Video Wall → ENTER E Video Wall Customise the layout of multiple displays that are connected to form a video wall. In addition, display part of a whole picture or repeat the same picture on each of the connected multiple displays. To display multiple images, refer to MDC Help or the MagicInfo user guide. Some models may not support the MagicInfo function.
Screen Position To rearrange split screens, adjust the number for each product in the matrix using the Screen Position feature. Selecting Screen Position will display the videowall matrix with the numbers assigned to the products that form the videowall. To change the order of a display device, change the device number and press the E button. ――A maximum of 225 displays can be arranged in Screen Position. ――The Screen Position option is only enabled when Video Wall is set to On.
Picture Mode HOME → Picture Mode → ENTER E Picture Mode Select a picture mode (Picture Mode) suitable for the environment where the product will be used. •• Shop & Mall Suitable for shopping malls. –– Select either Video/Image or Text depending on the picture mode. •• Office & School Suitable for offices and schools. –– Select either Video/Image or Text depending on the picture mode. •• Terminal & Station Suitable for bus terminals and train stations.
On/Off Timer HOME → On/Off Timer → ENTER E ――You must set the clock before you can use Clock Set. On Timer Set On Timer so that your product turns on automatically at a time and on a day of your choosing. The power is turned on with the specified volume or input source. On/Off Timer On Timer: Set the on timer by making a selection from one of the seven options. Ensure you set the current time first. (On Timer 1 ~ On Timer 7) –– The displayed image may differ depending on the model.
Holiday Management Timer will be disabled during a period specified as a holiday. •• Add Holiday: Specify the period you want to add as a holiday. Select the start and end dates of the holiday you want to add using the u/d buttons, and click the Save button. The period will be added to the list of holidays. –– Start: Set the start date of the holiday. –– End: Set the end date of the holiday. ――Edit: Select a holiday item and then change the date. ――Delete: Delete selected items from the list of holidays.
Network Settings HOME → Network Settings→ ENTER E View the network settings. Network Settings IP Setting Enter manually IP Address Network Settings –– The displayed image may differ depending on the model. ***. ***. ***. Subnet Mask Gateway Save ***. ***. ***. ***. ***. ***. *** *** *** Close •• IP Setting: Obtain automatically, Enter manually •• IP Address: Manually enter the IP Address if IP Setting is set to Enter manually.
MagicInfo Player I HOME Change source to MagicInfo Player I. MagicInfo Player I publishes and plays a variety of content, including created content and multimedia content (images, videos and audio content), from the server or a connected device. → MagicInfo Player I → ENTER E MagicInfo Player I –– The displayed image may differ depending on the model.
ID Settings Assign an ID to a set. HOME ID Settings → ID Settings → ENTER E ID Settings Press u/d to select a number, and press E. Enter the ID number of the product connected to the input cable for input signal reception. (Range: 0~224) ――Enter the number you want using the number buttons on the remote control. Device ID Auto Set –– The displayed image may differ depending on the model. ――Assign ID number automatically for all connected products.
More settings HOME The picture settings menu appears. → More settings → ENTER E More settings –– The displayed image may differ depending on the model.
Chapter 06 Screen Adjustment Configure the Picture settings (Backlight, Color Tone, etc.). The layout of the Picture menu options may vary depending on the product. Picture OnScreen Display System Sound ? Support Picture Mode Picture Picture Mode Office & School Backlight 50 MENU m → Picture → Picture Mode → ENTER E Brightness 50 Select a picture mode (Picture Mode) suitable for the environment where the product will be used.
Backlight / Brightness / Contrast / Sharpness / Color / Tint (G/R) Your product has several options for adjusting picture quality. Shop & Mall, Office & School, Terminal & Station, Video Wall MENU m → Picture → White Balance → ENTER E Adjust the colour temperature for a more natural picture. MENU m → Picture → ENTER E Picture Mode White Balance Picture Mode settings •• Reset: Suitable for environments where videowall display are used.
Picture Options Dynamic Backlight Automatically adjust the backlight to provide the best possible screen contrast under the current conditions. MENU m → Picture → Picture Options → ENTER E Picture Mode Picture Mode settings Shop & Mall, Office & School, Terminal & Station, Video Wall Adjustable options is On.
Picture Size Zoom/Position Adjust the screen size and position. MENU m → Picture → Picture Size → ENTER E choose size and aspect ratio picture displayed on screen. This option can be configured if the input source supports 1080i or 1080p and the Picture Size is Custom. ――This option is not supported when a PC is connected. Picture Size ――From the Zoom/Position screen, follow the steps below. Different screen adjustment options are displayed depending on the current input source.
Auto Adjustment Picture Off MENU m → Picture → Auto Adjustment → ENTER E ――Available in PC mode only. MENU m → Picture → Picture Off → ENTER E Adjust frequency values/positions and fine tune the settings automatically. To switch the screen on, press any button other than the volume button. PC Screen Adjustment Reset Picture MENU m → Picture → PC Screen Adjustment → ENTER E ――Available in PC mode only. MENU m → Picture → Reset Picture → ENTER E Selecting Picture Off switches off the screen.
Chapter 07 OnScreen Display Picture OnScreen Display System Sound ? Display Orientation OnScreen Display Display Orientation Screen Protection MENU m → OnScreen Display → Display Orientation → ENTER E Message Display Menu Language Reset OnScreen Display Support English Onscreen Menu Orientation Set the menu screen orientation. •• Landscape: Display the menu in landscape mode (default). •• Portrait: Display the menu in portrait mode on the right side of the product screen.
Screen Protection Timer You can set the timer for Screen Protection. MENU m → OnScreen Display → Screen Protection → ENTER E To reduce the possibility of screen burn, this unit is equipped with Pixel Shift screen burn prevention technology. Pixel Shift moves the picture slightly on the screen. The Pixel Shift time setting allows you to programme the time between movements of the picture in minutes. The Screen Protection feature stops automatically after a specified period of time.
Message Display Menu Language MENU m → OnScreen Display → Message Display → ENTERE MENU m → OnScreen Display → Menu Language → ENTER E Source Info Set the menu language. ――A change to the language setting will only be applied to the onscreen menu display. It will Select whether to display the source OSD when the input source changes. not be applied to other functions on your PC. •• Off / On No Signal Message Select whether to display the no-signal OSD when no signal is detected.
Chapter 08 System Picture OnScreen Display System Sound ? Support System Setup Setup Time MENU m → System → Setup → ENTER E MagicInfo I Source Change the initial settings that were configured when you first used the product. button. Press the Auto Source Switching Power Control Eco Solution Temperature Control 1 Language Select your language to start the on screen setup. 2 Picture Mode If you set Picture Mode to Calibration, the video wall automatically has screen uniformity.
Time Sleep Timer Automatically shuts off the product after a preset period of time. MENU m → System → Time → ENTER E You can configure Clock Set or Sleep Timer. Configure various time-related settings. ――Press the INFO button if you want to view the current time. (Off / 30 min. / 60 min. / 90 min. / 120 min. / 150 min. / 180 min.) ――Use the up and down arrows to select a period of time, and then press E. To cancel Sleep Timer, select Off. Clock Set Power On Delay Select Clock Set.
Auto Source Switching Primary Source Specify Primary Source for the automatic input source. MENU m → System → Auto Source Switching → ENTER E Turning on the display with Auto Source Switching On, and the previous video source selection is not active, the display will automatically search the different video input sources for active video. Auto Source Switching When the Auto Source Switching is On, the display video source will automatically be searched for active video.
Standby Control Eco Solution You can set the screen standby mode to be applied when an input signal is received. •• Auto Power-saving mode will activate if no input signals are detected even though a source device is connected to the display. The message No Signal will appear if no source device is connected. •• Off The message No Signal will appear if no input signals are detected. ――If No Signal is displayed although a source device is connected, check the cable connection.
Screen Lamp Schedule Temperature Control The panel brightness is adjusted according to the Screen Lamp Schedule. A value closer to 100 makes the panel brighter. ――This option is enabled when Clock Set is configured. MENU m → System → Temperature Control → ENTER E •• Off / On No Signal Power Off Save power by turning the device off when no signal is received from any source. •• Off / 15 min. / 30 min. / 60 min. ――Disabled when an attached PC is in power saving mode.
General Reset System MENU m → System → General → ENTER E MENU m → System → Reset System → ENTER E Security This option returns the current settings under system to the default factory settings. Enter your 4 digit PIN number. The default PIN number is “0-0-0-0". If you want to change the PIN number, use the Enter PIN function. ――Change the PIN to keep your device secure. Safety Lock It sets safe lock function.
Chapter 09 Sound Adjustment Configure the sound (Sound) settings for the product. Picture OnScreen Display System HDMI Sound Sound on Video Call Reset Sound Sound ? HDMI Sound Sound AV(HDMI) Current Source MENU m → Sound → HDMI Sound → ENTER E Select whether to hear from AV(HDMI) or PC(DVI). •• AV(HDMI) / PC(DVI) Support Sound on Video Call –– The displayed image may differ depending on the model. MENU m → Sound → Sound on Video Call → ENTER E Select sound output to listen to during a video call.
Chapter 10 Support Picture OnScreen Display System Sound ? Support Software Update Software Update Contact Samsung MENU m → Support → Software Update → ENTER E Go to Home The Software Update menu lets you upgrade your product software to the latest version. ――Be careful not to turn off the power until the upgrade is complete. The product will turn off and on Reset All Support –– The displayed image may differ depending on the model. automatically after completing the software upgrade.
Go to Home Network Settings View the network settings. Accessible using the HOME button on the remote control. MENU m → Support → Go to Home → ENTER E Refer to the "Home feature" chapter for details on sub-menu items. Go to Home to play a variety of content from a memory device or a connected network. Video Wall MagicInfo Player I Change source to MagicInfo Player I.
Chapter 11 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre. If the screen remains blank, check the PC system, video controller and cable. Testing the Product Check if your product is operating normally by using the product test function.
Check the followings. Installation issue (PC mode) The screen keeps switching on and off. Check the cable connection between the product and PC, and ensure the connection is secure. Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC. The blank spaces found on the screen have nothing to do with the product. Blank spaces on the screen are caused by the PC or graphics card.
Screen issue The screen is not clear. The screen is blurry. Adjust Coarse and Fine. Remove any accessories (video extension cable, etc) and try again. Set the resolution and frequency to the recommended level. The screen appears unstable and shaky. There are shadows or ghost images left on the screen. Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product.
Screen issue The screen display does not look normal. Encoded video content may cause the display to appear corrupted in scenes featuring fast moving objects such as in a sports event or action video. Low signal level or low picture quality may cause the display to appear corrupted. This does not mean the product is defective. A cell phone within a distance of one-meter radius may cause static on analogue and digital products. The brightness and colour do not look normal.
Screen issue The screen cannot be displayed in full screen. A scaled SD (4:3) content file can cause black bars on both sides of an HD channel screen. A video with an aspect ratio different from the product can cause black bars at the top and bottom of the screen. Change the screen size setting to full screen on the product or source device. Sound issue There is no sound. Check the connection of the audio cable or adjust the volume. Check the volume. The volume is too low. Adjust the volume.
Sound issue There is static coming from the speakers. Check the cable connection. Make sure a video cable is not connected to an audio input port. Check the signal strength after connecting a cable. Low signal level can cause corrupted sound. There is audible sound when the volume is muted. Adjust the volume for the external speakers. Audio settings for main speakers are separate from the internal speakers on the product.
Other issue The product smells like plastic. The plastic smell is normal and disappears over time. The monitor appears tilted. Remove and then attach the stand again to the product. Audio or video cuts out intermittently. Check the cable connection and connect it again if required. Using a very hard or thick cable may corrupt audio and video files. Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it is recommended to use right-angle cables.
Other issue HDMI-CEC does not work. This product does not support the HDMI-CEC feature. To use several external devices compatible with the HDMI-CEC feature that are connected to the HDMI1 and HDMI2 ports on the product, turn off the HDMI-CEC features on all the external devices. External devices include Blu-ray and DVD players. Operating an external device when its HDMI-CEC feature is enabled may automatically stop other external devices.
Q&A Question How can I change the frequency? Answer Set the frequency on your graphics card. •• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Adjust resolution → Advanced Settings → Monitor and adjust the frequency in Monitor Settings. •• Windows 8: Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust resolution → Advanced Settings → Monitor and adjust the frequency in Monitor Settings.
Chapter 12 Specifications General - Size Model Name Panel - Display area UH46N-E / UM46N-E Size 46 CLASS (45.9 inches / 116.8 cm) 55 CLASS (54.6 inches / 138.7 cm) Display area 1018.08 mm (H) x 572.67 mm (V) 1209.6 mm (H) x 680.4 mm (V) Power Supply AC100-240V~ 50/60Hz Refer to the label at the back of the product as the standard voltage can vary in different countries.
Preset Timing Modes ――This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality. To avoid this, it is recommended that you select the optimum resolution specified for your product. ――Check the frequency when you exchange a CDT product (connected to a PC) for an LCD product.
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V) IBM, 720 x 400 31.469 70.087 28.322 -/+ VESA/IBM, 640 x 480 31.469 59.940 25.175 -/- MAC, 640 x 480 35.000 66.667 30.240 -/- MAC, 832 x 624 49.726 74.551 57.284 -/- MAC, 1152 x 870 68.681 75.062 100.000 -/- VESA, 640 x 480 37.861 72.809 31.500 -/- VESA, 640 x 480 37.500 75.000 31.500 -/- VESA, 800 x 600 37.879 60.317 40.000 +/+ VESA, 800 x 600 48.077 72.188 50.
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V) VESA, 1366 x 768 47.712 59.790 85.500 +/+ VESA, 1440 x 900 55.935 59.887 106.500 -/+ VESA, 1600 x 900 60.000 60.000 108.000 +/+ VESA, 1680 x 1050 65.290 59.954 146.250 -/+ VESA, 1920 x 1080 67.500 60.000 148.500 +/+ VESA, 2560 x 1440 88.787 59.951 241.500 +/- VESA, 3840 x 2160 133.313 59.997 533.250 +/- CEA, 3840 x 2160 67.500 30.000 297.
Chapter 13 Appendix Responsibility for the Pay Service (Cost to Customers) ――When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases. Not a product defect Cleaning of the product, Adjustment, Explanation, Re-installation and etc. •• If a service technician gives instructions on how to use product or simply adjusts options without disassembling product.
Prevention of Afterimage Burn-in What is afterimage burn-in? Afterimage burn-in should not occur when the panel is operating normally. Normal operation refers to a continuously changing video pattern. If the panel displays a fixed pattern for an extended period of time a slight voltage difference may occur between the electrodes in pixels that control the liquid crystals. Such a voltage difference between electrodes increases with time and makes the liquid crystals thinner.
Licence The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Terminology 480i / 480p / 720p / 1080i / 1080p____ Each of the scanning rates above refers to the number of effective scanning lines that decides the screen resolution. The scanning rate may be indicated in i (interlaced) or p (progressive), depending on the scanning method. - Scanning Scanning refers to a process of sending pixels that form an image progressively. A larger number of pixels will deliver a clearer and more vivid picture.