User Guide M301x series BASIC BASIC This guide provides information concerning the installation, basic operation and troubleshooting on Windows. ADVANCED This guide provides information about the installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries.
BASIC 1.
1. Introduction This chapter provides information you need to know before using the machine.
Key benefits Environmentally friendly Convenience • To save toner and paper, this machine supports the Eco feature. • Simply touch your cell phone on the NFC tag on your printer and get the print job done (see "Using the NFC feature" on page 130). • To save paper, you can print multiple pages on a single sheet of paper (see "Using advanced print features" on page 149). • To save paper, you can print on both sides of the paper (double-sided printing) (see "Using advanced print features" on page 149).
Key benefits Wide range of functionality and application support • Using the USB cable or a network cable - You can connect and set various wireless network settings using a USB cable or a network cable. • Using the Wi-Fi Direct - You can conveniently print from your mobile device using the Wi-Fi or Wi-Fi Direct feature. • Supports various paper sizes (see "Print media specifications" on page 76).
Features by model Operating System Software Some features and optional goods may not be available depending on model or country.
Features by model Features M301xND series M301xDW series ● Network Interface 802.11b/g/n wireless LANa ● NFC (Near Field Communication) printing Eco printing ● ● ● Wi-Fi Protected Setup™ (WPS) Double-sided printing ● ● AirPrint ● ● Google Cloud Print™ ● ● Samsung Cloud Print ● ● Mopria ● ● a. Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied.
Useful to know The machine does not print. A paper jam has occurred. • Open the print queue list and remove the document from the list (see "Canceling a print job" on page 39). • Open and close the front cover(see "Machine overview" on page 16). • Remove the driver and install it again (see "Installing the driver locally" on page 21). • Check the instructions on removing jammed paper in this manual and troubleshoot accordingly (see "Clearing paper jams" on page 62).
About this user guide This user guide provides information for your basic understanding of the machine as well as detailed steps to explain machine usage. • Do not discard this manual, and keep it for future reference. • Read the safety information before using the machine. • If you have a problem using the machine, refer to the troubleshooting chapter. • • 2 General icons Icon Text Warning Terms used in this user guide are explained in the glossary chapter.
Safety information These warnings and precautions are included to prevent injury to you and others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference. 4 Operating environment Warning 3 Important safety symbols Do not use if the power cord is damaged or if the electrical outlet is not grounded.
Safety information 5 Caution During an electrical storm or for a period of non-operation, remove the power plug from the electrical outlet. Operating method Caution This could result in electric shock or fire. Be careful, the paper output area is hot. Do not forcefully pull the paper out during printing. Burns could occur. It can cause damage to the machine.
Safety information Do not block or push objects into the ventilation opening. This could result in elevated component temperatures which can cause damage or fire. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. This machine's power reception device is the power cord. To switch off the power supply, remove the power cord from the electrical outlet.
Safety information Choose a flat surface with enough space for ventilation to place the machine. Also consider the space required to open the cover and trays. Do not overload wall outlets and extension cords. This can diminish performance, and could result in electric shock or fire. The place should be well-ventilated and be far from direct light, heat, and humidity.
Safety information 8 Keep cleaning consumables away from children. Children could get hurt. Do not disassemble, repair or rebuild the machine by yourself. Supply usage Caution It can damage the machine. Call a certified technician when the machine needs repairing. To clean and operate the machine, strictly follow the user's guide provided with the machine. Do not disassemble the toner cartridge. Toner dust can be dangerous if inhaled or ingested. Otherwise, you could damage the machine.
Safety information For consumables that contain toner dust (toner cartridge, waste toner bottle, imaging unit, etc.) follow the instructions below. • When disposing of the consumables, follow the instructions for disposal. Refer to the reseller for disposal instructions. • Do not wash the consumables. • For a waste toner bottle, do not reuse it after emptying the bottle. If you do not follow the instructions above, it may cause machine malfunction and environmental pollution.
Machine overview 9 Components The actual component may differ from the illustration below. Some components may change depending on the configuration. Machine Power cord Quick installation guide Misc. accessoriesb Software CDa a. The software CD contains the printer drivers, user guide, and software applications. b. Miscellaneous accessories included with your machine may vary by country of purchase and specific model. 1.
Machine overview 10 8 NFC (Near Field Communication) taga 9 Push-release of front cover 10 Paper width guides on a manual feeder • This illustration may differ from your machine depending on its model. 11 Output support • Some features and optional goods may not be available depending on model or country. 12 Toner cartridge 13 Imaging unit Front view a. M301xDW only.
Machine overview 11 Rear view • This illustration may differ from your machine depending on its model. • Some features and optional goods may not be available depending on model or country. 1 2 3 4 1 Network port 2 USB port 3 Power receptacle 4 Rear cover 1.
Control panel overview 3 This control panel may differ from your machine depending on its model. There are various types of control panels. 4 Configuration sheet Prints a demo page and network configuration report (see "Printing a demo page" on page 25). WPSa Configures the wireless network connection easily without a computer (see "Wireless network setup" on page 115). Cancel Stops an operation at any time and there are more functions. • Cancels the current job.
Turning on the machine Keep in mind that you should use the power cord supplied with the machine. Otherwise, it can cause damage or fire to the machine. 1 Connect the machine to the electricity supply first. 2 1 2 Press (Power/Wakeup) on the control panel. If you want to turn the power off, press the (Power/Wakeup) on the control panel. • Some parts inside of the machine may be hot when power is on, or after printing. Be careful not to burn yourself when working inside the machine.
Installing the driver locally A locally connected machine is a machine directly attached to your computer using the a USB cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network" on page 108).
Installing the driver locally 5 Follow the instructions in the installation window. 1 Make sure that your computer is connected to the Internet and powered on. You can select the software applications in the Select Software to Install window. 2 3 Make sure that the machine is powered on. Connect the computer and the machine with a USB cable. The driver is automatically installed from the Windows Update.
Reinstalling the driver If the printer driver does not work properly, follow the steps below to reinstall the driver. 13 2 Make sure that the machine is connected to your computer and powered on. From the Start menu, select Programs or All Programs > Samsung Printers > Uninstall Samsung Printer Software. • Insert the software CD into your CD-ROM drive and install the driver again (see "Installing the driver locally" on page 21).
2. Basic Setup After installation is complete, you may want to set the machine’s default settings. Refer to the next section if you would like to set or change values.
Printing a demo page Print a demo page to make sure that the machine is operating correctly. To print a demo page: In ready mode, press and hold (Cancel) button for about 2 seconds until the status LED blinks, and release. For a model with an Configuration sheet ( ) button, press the button to print a demo page. 2.
Media and tray This chapter provides information on how to load print media into your machine. 1 Selecting print media You can print on a variety of print media, such as plain paper, envelopes, labels, and transparencies. Always use print media that meet the guidelines for use with your machine.
Media and tray 2 Tray overview Paper quantity indicator shows the amount of paper in the tray. To change the size, you need to adjust the paper guides. 3 2 1 1 Tray extension guide 2 Paper length guide 3 Paper width guide 1 If you do not adjust the guide, it may cause paper registration, image skew, or jamming of the paper. 2 1 Full 2 Empty 2.
Media and tray Paper type available for duplex printing 1 Pull out the paper tray. 2 Squeeze and the paper width guide and paper length lever to locate them in the correct paper size slot marked at the bottom of the tray to adjust to the size (see "Tray overview" on page 27). Depending on the power voltage your machine uses, available paper types for duplex printing differs. Refer to the below table.
Media and tray 3 Flex or fan the edge of the paper stack to separate the pages before loading papers. • Do not push the paper width guide too far causing the media to warp. • If you do not adjust the paper width guide, it may cause paper jams. 4 • Do not use a paper with a leading-edge curl, it may cause a paper jam or the paper can be wrinkled. After inserting paper into the tray, squeeze the paper width guides and paper length guide. 1 2 5 Insert the tray back into the machine.
Media and tray 4 Loading in manual feeder The manual feeder can hold special sizes and types of print material, such as postcards, note cards, and envelopes. Tips on using the manual feeder • Load only one type, size and weight of print media at time in the manual feeder.
Media and tray 2.
Media and tray 5 Printing on special media To see for paper weights for each sheet, refer to "Print media specifications" on page 76. The table below shows the special media usable in each tray. The paper setting in the machine and driver should match to print without a paper mismatch error. • You change the paper setting set in the machine from Samsung Easy Printer Manager program or SyncThru™ Web Service.
Media and tray Envelope Printing successfully on envelopes depends upon the quality of the envelopes. To print an envelope, place it as shown in the following figure. - Condition: should not be wrinkled, nicked, nor damaged. - Temperature: should resist the heat and pressure of the machine during operation. • Use only well-constructed envelopes with sharp and well-creased folds. • Do not use stamped envelopes.
Media and tray Transparency • To prevent transparencies from sticking to each other, do not let the printed sheets stack up as they are being printed out. To avoid damaging the machine, use only transparencies designed for use in laser printers. • Recommended media: Transparency for a color laser printer by Xerox, such as 3R 91331(A4), 3R 2780 (Letter). Labels To avoid damaging the machine, use only labels designed for use in laser printers. • Must withstand the machine’s fusing temperature.
Media and tray - Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets that have spaces between the labels, causing serious jams. - Curl: Must lie flat with no more than 13 mm of curl in any direction. - Condition: Do not use labels with wrinkles, bubbles, or other indications of separation. • Make sure that there is no exposed adhesive material between labels. Exposed areas can cause labels to peel off during printing, which can cause paper jams.
Media and tray Preprinted paper 6 Setting the paper size and type When loading preprinted paper, the printed side should be facing up with an uncurled edge at the front. If you experience problems with paper feeding, turn the paper around. Note that print quality is not guaranteed. After loading paper in the paper tray, set the paper size and type using the display screen. For computer printing, select the paper size and type in the application program you use on your computer.
Media and tray 7 Using the output support The surface of the output tray may become hot if you print a large number of pages at once. Make sure that you do not allow children near it. Open the output support before printing. The printed pages stack on the output support, and the output support will help the printed pages to align. 2.
Basic printing For special printing features, refer to the Advanced Guide (see "Using advanced print features" on page 149). 3 Select your machine from the Select Printer list. 8 Printing • Mac printing (see "Mac printing" on page 160). • Linux printing (see "Linux printing" on page 162). • UNIX printing (see "Unix printing" on page 163). The basic print settings including the number of copies and print range are selected within the Print window.
Basic printing 9 10 Canceling a print job Opening printing preferences If the print job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ( • • The Printing Preferences window that appears in this user guide may differ depending on the machine in use. However, the composition of the Printing Preferences window is similar. ) in the Windows task bar.
Basic printing Using a favorite setting The screenshot may differ depending on model. The Favorites option, which is visible on each preferences tab except for the Favorites and Samsung tab, allows you to save the current preferences for future use. To save a Favorites item, follow these steps: • You can apply Eco features to save paper and toner before printing (see "Easy Eco Driver" on page 169).
Basic printing To use a saved setting, select it in the Favorites tab. The machine is now set to print according to the settings you have selected. To delete saved settings, select it in the Favorites tab and click Delete. • You change the paper setting set in the machine from Samsung Easy Printer Manager program or SyncThru™ Web Service.
Basic printing Eco options • Printer Default: Follows the settings set from the machine's control panel. • None: Disables Eco mode. • Eco Printing: Enables Eco mode. Activate the various eco items you want to use. Result simulator Result Simulator shows the estimated results of reduced emission of carbon dioxide, used electricity, and the amount of saved paper in accordance with the settings you selected.
3. Maintenance This chapter provides information about purchasing consumables, option and maintenance parts available for your machine.
Ordering supplies and accessories Available accessories may differ from country to country. Contact your sales representatives to obtain the list of available supplies, and maintenance parts (see "Available supplies" on page 45). To order Samsung-authorized consumables, option, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine. You can also visit www.samsung.
Available supplies When consumables reach the end of their life spans, you can order the following types of consumables for your machine: Average yielda Type Part name Average continuous cartridge yield : Approx. 1,200 standard pages MLT-D118S Average continuous cartridge yield : Approx. 4,000 standard pages MLT-D118L Approx. 9,000 pages MLT-R116 Toner cartridge Imaging unitb a. Declared yield value in accordance with ISO/IEC 19752.
Available maintenance parts You need to replace the maintenance parts at specific intervals to keep the machine in the best condition and avoid print quality and paper feeding problems resulting from the worn-out parts. Maintenance parts are mostly rollers, belts and pads. However, the replacement period and parts may differ depending on the model. Replacing maintenance parts can be performed only by an authorized service provider, dealer, or the retailer where you bought the machine.
Storing the toner cartridge Toner cartridge contain components that are sensitive to light, temperature and humidity. Samsung suggests users follow these recommendations to ensure optimal performance, highest quality, and longest life from your new Samsung toner cartridge. Store this cartridge in the same environment in which the printer will be used. This should be in controlled temperature and humidity conditions.
Redistributing toner When the toner cartridge is near the end of its life: • White streaks or light printing occurs and/or density variation side to side. • The Toner LED blinks orange. • The computer’s Samsung Printing Status program window appears on the computer telling you which cartridge is low on toner (see "Using Samsung Printer Status" on page 180). If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge.
Redistributing toner 3.
Replacing the toner cartridge A toner cartridge has almost reached its estimated cartridge life: • The status LED and the toner-related message on the display indicate when the toner cartridge should be replaced. • The computer’s Samsung Printing Status program window appears on the computer telling you which cartridge is low on toner (see "Using Samsung Printer Status" on page 180). • Before opening the front cover, close the output support first.
Replacing the toner cartridge When a toner cartridge has reached the end of life, the machine will stop printing. 3.
Replacing the imaging unit When the life span of the imaging unit has expired, the Printing Status window appears on the computer, indicating the imaging unit needs to be replaced. Otherwise, the machine will stop printing. • Do not use sharp objects such as a knife or scissors to open the imaging unit package. They might scratch the drum of the cartridge. • If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric. 3.
Replacing the imaging unit 2 1 2 1 3.
Cleaning the machine If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in proper working order which will help to prolong its life. • Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the cabinet.
Cleaning the machine 5 Cleaning the inside During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or smearing. Cleaning the inside of the machine clears and reduces these problems. • To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary. • Do not touch the green area of the toner cartridge.
Cleaning the machine 1 1 2 2 2 2 1 1 3.
Cleaning the machine 6 Cleaning the pickup roller • Use a dry lint-free cloth to clean the machine. • Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch off before cleaning the machine. 3.
Cleaning the machine 1 2 2 1 3.
Tips for moving & storing your machine • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or reduce print quality. • When moving the machine, make sure at least two people are holding the machine securely. 3.
4. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Tips for avoiding paper jams 61 • Clearing paper jams 62 • Understanding the LED 70 This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error. If you cannot find a solution to your problem in this chapter, refer to the Advanced Guide (see "Troubleshooting" on page 188).
Tips for avoiding paper jams By selecting the correct media types, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 27). • Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray. • Do not remove paper from the tray while your machine is printing. • Flex, fan, and straighten paper before loading.
Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. 1 In tray 1 4.
Clearing paper jams 2 In the manual feeder 4.
Clearing paper jams 3 Inside the machine The Fuser area is HOT please wait until device cools down before accessing this area. Turn power off to cool the machine down. Take care when removing paper from the machine. Before opening the front cover, close the output support first. 4.
Clearing paper jams 1 1 2 2 2 1 4.
Clearing paper jams 4 In the exit area 4.
Clearing paper jams If you do not see the paper in this area, stop and go to next step: 1 2 1 1 2 1 4.
Clearing paper jams 5 In the duplex area 4.
Clearing paper jams If you do not see the paper in this area, stop and go to next step: 1 2 4.
Understanding the LED The color of the LED indicates the machine's current status. • Some LEDs may not be available depending on model or country (see "Control panel overview" on page 19). • To resolve the error, look at the error message and its instructions from the troubleshooting part (see "Troubleshooting" on page 188). • You also can resolve the error with the guideline from the computers’ Samsung Printer Status program window (see "Using Samsung Printer Status" on page 180).
Understanding the LED 6 Status LED Status Description • The machine is off-line. Off Green • The machine is in power save mode. Blinking • When the backlight slowly blinks, the machine is receiving data from the computer. • When the backlight blinks rapidly, the machine is printing data. On • The machine is on-line and can be used. Blinking A minor error has occurred and the machine is waiting for the error to be cleared. When the problem is cleared, the machine resumes. • The cover is opened.
Understanding the LED 7 Toner LED/ WPS LED/ Power LED/ Eco LED Status (Toner LED) (WPS LED)b Description Blinking Small amount of toner is left in the cartridge. The estimated cartridge life of toner is close. Prepare a new cartridge for replacement. You may temporarily increase the printing quality by redistributing the toner (see "Redistributing toner" on page 48). On A toner cartridge has almost reached its estimated cartridge lifea.
5. Appendix This chapter provides product specifications and information concerning applicable regulations.
Specifications 1 General specifications These specifications are subject to change without notice. To see additional specifications and information about changes to the specifications, please visit, www.samsung.com. Items Description Dimensiona Width x Depth x Height 368 x 334.5 x 202 mm (14.49 x 13.17 x 7.95 inches) Weight Machine with consumables 7.37 kg (16.
Specifications Items Power consumptione Wireless a. b. c. d. e. f. Description Average operating mode Less than 420 W Ready mode Less than 45 W Power save mode Less than 2.0 W Power off modef Less than 0.2 W Network Standby Mode (All Port Activation) Less than 2.1 W Module SPW-B4319S Dimensions and weight are measured without other accessories. Sound Pressure Level, ISO 7779. Configuration tested: basic machine installation, A4 paper, simplex printing.
Specifications 2 Print media specifications Print media weight/Capacitya Type Size Dimensions Manual feederb Tray Letter 216 x 279 mm (8.5 x 11 inches) 60 to 163 g/m2 (16 to 43 lbs bond) 60 to 220 g/m2 (16 to 59 lbs bond) Legal 216 x 356 mm (8.5 x 14 inches) • 250 sheets of 80 g/m2 (21 lbs bond) • US Folio 216 x 330 mm (8.5 x 13 inches) A4 210 x 297 mm (8.27 x 11.69 inches) Oficio 216 x 343 mm (8.5 x 13.5 inches) JIS B5 182 x 257 mm (7.17 x 10.12 inches) ISO B5 176 x 250 mm (6.93 x 9.
Specifications Print media weight/Capacitya Type Size Dimensions Tray Envelope Monarch 98 x 191 mm (3.87 x 7.5 inches) Envelope No. 10 105 x 241 mm (4.12 x 9.5 inches) Envelope DL 110 x 220 mm (4.33 x 8.66 inches) Envelope C5 162 x 229 mm (6.38 x 9.02 inches) Envelope C6 114 x 162 mm (4.49 x 6.
Specifications Print media weight/Capacitya Type Size Dimensions Tray Card stock Letter, Legal, US Folio, A4, JIS B5, ISO B5, Executive, A5, Manual feederb Refer to the Plain paper section 121 to 163 g/m2 (32 to 43 lbs bond) 121 to 163 g/m2 (32 to 43 lbs bond) Refer to the Plain paper section 106 to 120 g/m2 (28 to 32 lbs bond) 106 to 120 g/m2 (28 to 32 lbs bond) • Manual feeder: 76 x 127 mm (3 x 5 inches) 60 to 163 g/m2 (16 to 43 lbs bond) d, e Postcard 4x6 Bond paper Refer to the Plain pape
Specifications 3 System requirements Microsoft® Windows® Requirement (recommended) Operating system CPU Windows® XP Service Pack 3 Intel® Pentium® III 1 GHz (Pentium IV 2 GHz) RAM 512 MB (1 GB) Windows Server® 2003 Intel® Pentium® III 1 GHz (Pentium IV 2 GHz) 512 MB (1 GB) 1.
Specifications Mac Requirements (Recommended) Operating system CPU RAM Free HDD space Mac OS X 10.6 • Intel® processors 1 GB (2 GB) 1 GB Mac OS X 10.7 - 10.11 • Intel® processors 2 GB 4 GB Linux Items Requirements Red Hat Enterprise Linux 5, 6, 7 Fedora 13, 14, 15, 16, 17, 18, 19,20, 21, 22 openSUSE 11.3, 11.4, 12.1, 12.2, 12.3, 13.1, 13.2 Operating system Ubuntu 10.04, 10.10, 11.04, 11.10, 12.04, 12.10, 13.04, 13.10, 14.04, 14.
Specifications Unix Items Requirements Sun Solaris 9, 10, 11 (x86, SPARC) Operating system HP-UX 11.0, 11i v1, 11i v2, 11i v3 (PA-RISC, Itanium) IBM AIX 5.1, 5.2, 5.3, 5.4, 6.1, 7.1 (PowerPC) Free HDD space Up to 100 MB 5.
Specifications 4 Network environment You need to set up the network protocols on the machine to use it as your network machine. The following table shows the network environments supported by the machine. Items Specifications • Ethernet 10/100 Base-TX Wired Lan Network interface • 802.
Regulatory information This machine is designed for a normal work environment and certified with several regulatory statements. When using this product, these basic safety precautions should always be followed to reduce risk of fire, electric shock, and injury to persons: 5 Laser safety statement The printer is certified in the U.S.
Regulatory information 6 8 Ozone safety Power saver This product's ozone emission rate is under 0.1 ppm. Because ozone is heavier than air, keep the product in a place with good ventilation. This printer contains advanced energy conservation technology that reduces power consumption when it is not in active use. When the printer does not receive data for an extended period of time, power consumption is automatically lowered. 7 ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.
Regulatory information 10 11 Correct disposal of this product (Waste electrical & electronic equipment) (Applicable in countries with separate collection systems) EU REACH SVHC Declaration For information on Samsung’s environmental commitments and product specific regulatory obligations e.g. REACH visit: samsung.com/uk/ aboutsamsung/samsungelectronics/corporatecitizenship/data_corner.
Regulatory information • 13 Consult the dealer or experienced radio TV technician for help. Radio frequency emissions Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user's authority to operate the equipment. FCC information to the user This device complies with Part 15 of the FCC Rules.
Regulatory information 15 Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact manufacturer for service. United States of America Federal communications commission (FCC) Intentional emitter per FCC Part 15 FCC statement for wireless LAN use: Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.
Regulatory information 17 19 Germany only Turkey only 20 Thailand only 21 Replacing the fitted plug (for UK only) 18 Taiwan only Important The mains lead for this machine is fitted with a standard (BS 1363) 13 amp plug and has a 13 amp fuse. When you change or examine the fuse, you must re-fit the correct 13 amp fuse. You then need to replace the fuse cover. If you have lost the fuse cover, do not use the plug until you have another fuse cover. Contact the people from you purchased the machine.
Regulatory information 22 If you cut off the moulded plug, get rid of it straight away. You cannot rewire the plug and you may receive an electric shock if you plug it into a socket. Important warning: You must earth this machine.
Regulatory information European radio approval information (for products fitted with EU-approved radio devices) Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz band, may be present (embedded) in your printer system which is intended for home or office use. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Regulatory information As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 20 cm (8 inches) from the body when wireless devices are on and transmitting. This transmitter must not be collocated or operation in conjunction with any other antenna or transmitter. Some require restrictions on wireless devices.
Regulatory information 24 China only ᳝ᆇ⠽䋼 Website: http://www.samsung.com/cn/support/location/ supportServiceLocation.do?page=SERVICE.LOCATION 5.
Copyright © 2015 Samsung Electronics Co., Ltd. All rights reserved. This user guide is provided for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user guide. • Samsung and the Samsung logo are trademarks of Samsung Electronics Co., Ltd.
User Guide M301x series ADVANCED ADVANCED This guide provides information about the installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries. BASIC This guide provides information concerning the installation, basic operation and troubleshooting on Windows.
ADVANCED 1. Software Installation 3. Special Features Installation for Mac 98 Altitude adjustment 147 Reinstallation for Mac 99 Printing features 148 Installation for Linux 100 Reinstallation for Linux 101 2. Using a Network-Connected Machine 4.
ADVANCED Printing quality problems 195 Operating system problems 203 96
1. Software Installation This chapter provides instructions for installing essential and helpful software for use in an environment where the machine is connected via a cable. A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network" on page 108).
Installation for Mac 1 Make sure that the machine is connected to your computer and powered on. 2 3 4 5 6 Insert the supplied software CD into your CD-ROM drive. Select the CD-ROM volume that appears on Finder. Double-click the Install Software icon. Read the license agreement and Check installation agreement button. Click Next and then follow the instructions in the installation window. 1.
Reinstallation for Mac If the printer driver does not work properly, uninstall the driver and reinstall it. 1 Open the Applications folder > Samsung > Printer Software Uninstaller. 2 3 4 5 To uninstall printer software, Click Continue. Check the program you want to delete and click Uninstall. Enter the password and click OK. After the uninstallation is finished, click Close. If a machine has already been added, delete it from the Print Setup Utility or Print & Fax. 1.
Installation for Linux You need to download Linux software packages from the Samsung website to install the printer software (http://www.samsung.com > find your product > Support or Downloads). 1 Installing the Unified Linux Driver 8 9 10 11 When installation finished, launch printing utility(Go to System > Administration > Printing or execute "system-config-printer" command in Terminal program). Click Add button. Select your printer. Click Forward button and add it to your system.
Reinstallation for Linux If the printer driver does not work properly, uninstall the driver and reinstall it. Open Terminal program. 1 2 3 Move to uld folder extracted from Unified Linux Driver package. 4 Proceed with uninstallation. Execute "./uninstall.sh" command (If you're not logged in as root, execute the command with "sudo" as "sudo ./uninstall.sh"). 1.
2. Using a NetworkConnected Machine This chapter gives you step-by-step instructions for setting up a network connected machine and software.
Useful network programs There are several programs available to setup the network settings easily in a network environment. For the network administrator especially, managing several machines on the network is possible. Before using the programs below, set the IP address first. 2 SetIP wired network setup This utility program allows you to select a network interface and manually configure the IP addresses for use with the TCP/IP protocol. • See "IPv4 configuration using SetIP (Windows)" on page 105.
Wired network setup You must set up the network protocols on your machine to use it on your network. Using this Network Configuration Report, you can find your machine’s MAC address and IP address. You can use network after connecting network cable to a corresponding port on your machine. For example: For models that do not have the display screen on the control panel, use the SyncThru™ Web Service or SetIP program. • See "Using SyncThru™ Web Service" on page 170.
Wired network setup IPv4 configuration using SetIP (Windows) Find the machine’s MAC address from the Network Configuration Report (see "Printing a network configuration report" on page 104) and enter it without the colons. For example, 00:15:99:29:51:A8 becomes 0015992951A8. Before using the SetIP program, disable the computer firewall from Control Panel > Security Center > Windows Firewall. The following instructions may differ for your model.
Wired network setup Find the machine’s MAC address from the Network Configuration Report (see "Printing a network configuration report" on page 104) and enter it without the colons. For example, 00:15:99:29:51:A8 becomes 0015992951A8. 6 Click Apply, and then click OK. The machine will automatically print the Network Configuration Report. Confirm that all the settings are correct.
Wired network setup Activating IPv6 from SyncThru™ Web Service 1 2 3 4 5 6 7 Access a web browser, such as Internet Explorer, from Windows. Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go. IPv6 address configuration from SyncThru™ Web Service 1 Start a web browser, such as Internet Explorer, that supports IPv6 addressing as a URL.
Installing driver over the network If “Tap to choose what happens with this disc.” pop-up window appears, click the window and select Run Setup.exe. • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 6). • • The machine that does not support the network interface, it will not be able to use this feature (see "Rear view" on page 18). • You can install the printer driver and software when you insert the software CD into your CD-ROM drive.
Installing driver over the network d Click Install. You can print a Network Configuration Report from the machine’s control panel that will show the current machine’s host name (see "Printing a network configuration report" on page 125). • If you install the driver using the supplied software CD, V4 driver is not installed. If you want to use the V4 driver in the Desktop screen, you can download from the Samsung website, www.samsung.com >find your product > Support or downloads.
Installing driver over the network Silent installation Mode Command- line Definition /p”” or Specifies printer port. Silent installation mode is an installation method that does not require any user intervention. Once you start the installation, the machine driver and software are automatically installed on your computer. You can start the silent installation by typing /s or /S in the command window.
Installing driver over the network Command- line Definition Description /a”” or Specifies destination path for installation. Since machine drivers should be installed on the OS specific location, this command applies to only application software. /A”” The destination path should be a fully qualified path. /n”” or With this parameter, you can add printer instances as your wishes.
Installing driver over the network 6 Mac 1 2 3 4 5 6 7 8 9 Make sure that the machine is connected to your computer and powered on. 1 Make sure that the machine is connected to your network and powered on. Also, your machine’s IP address should have been set. 2 3 Copy Unified Linux Driver package to your system. 4 5 6 Extract the package. Insert the supplied software CD into your CD-ROM drive. Select the CD-ROM volume that appears on Finder. Double-click Install Software icon.
Installing driver over the network Installing the UNIX printer driver package 8 UNIX The installation procedure is common for all variants of UNIX OS mentioned. • Make sure your machine supports the UNIX operating system before installing the UNIX printer driver (see "Unix" on page 81). • The commands are marked with “”, when typing the commands, do not type “”. 1 From the Samsung website, download and unpack the UNIX Printer Driver package to your computer. 2 Acquire root privileges.
Installing driver over the network 7 8 Execute the “. /install –c” command to verify installation results. Setting up the printer Run “installprinter” from the command line. This will bring up the Add Printer Wizard window. Setup the printer in this window referring to the following procedures. To add the printer to your UNIX system, run ‘installprinter’ from the command line. This will bring up the Add Printer Wizard window.
Wireless network setup Wireless networking may not be available depending on the model (see "Features by model" on page 6). Set up method From the computer Wireless networks require higher security, so when an access point is first set up, a network name (SSID), the type of security used, and a Network Password are created for the network. Ask your network administrator about this information before proceeding with the machine installation.
Wireless network setup Choosing your type 10 Using the WPS button There are two methods available to connect your machine to a wireless network If your machine and an access point (or wireless router) support Wi-Fi Protected Setup™ (WPS), you can easily configure the wireless network settings by pressing the (WPS) button on the control panel without a computer. • If you want to use the wireless network using the infrastructure mode, make sure that the network cable is disconnected from the machine.
Wireless network setup Connecting in PBC mode 1 Press and hold the (WPS) button on the control panel for about 2 - 4 seconds until the status LED blinks quickly. Connecting in PIN mode 1 The machine starts connecting to the wireless network. The LED blinks slowly for up to two minutes until you press the PBC button on the access point (or wireless router). 2 In ready mode, Press the on the control panel.
Wireless network setup Re-connecting to a network Disconnecting from a network When the wireless function is off, the machine automatically tries to re-connect to the access point (or wireless router) with the previously used wireless connection settings and address. To disconnect the wireless network connection, press the (WPS) button on the control panel for more than two seconds.
Wireless network setup Setting up via USB cable 3 Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, click Start > All programs > Accessories > Run. Items to prepare • Access point X:\Setup.exe replacing “X” with the letter, which represents your CDROM drive and click OK.
Wireless network setup 7 Select Using a USB cable on the Select the Wireless Setup Method screen. Then, click Next. If you cannot find the network name you want to choose, or if you want to set the wireless configuration manually, click Advanced Setting. • Enter the wireless Network Name: Enter the SSID of the access point (SSID is case-sensitive). • Operation Mode: Select Infrastructure. • Authentication: Select an authentication type.
Wireless network setup 9 If your printer supports Wi-Fi Direct, the following screen appears. 11 12 Click Next. Select the components to be installed. Follow the instructions in the installation window.
Wireless network setup Creating the infrastructure network 1 2 5 Turn on your computer, access point, and machine. If your printer is already connected on the network, select No, my printer is already connected to my network. Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, click Start > All programs > Accessories > Run. On the Are you setting up your printer for the first time? screen, select Yes, I will set up my printer's wireless network.
Wireless network setup 7 8 When the wireless network set up is completed, click Next. Follow the instructions in the installation window. 12 Setup using Mac Items to prepare • Access point • Network-connected printer • Software CD that was provided with your machine • A machine installed with a wireless network interface • USB cable 5 6 7 8 9 10 Read the license agreement and installation agreement button. Click Next. Select Wireless on the Printer Connection Type. Click Next.
Wireless network setup • Network Password: Enter the encryption network password value. Access point without a USB cable • Confirm Network Password: Confirm the encryption network password value. • WEP Key Index: If you are using WEP Encryption, select the appropriate WEP Key Index. The wireless network security window appears when the access point has security enabled. Enter the Network Password of the access point (or router). 11 The window showing the wireless network setting appears.
Wireless network setup 10 11 If the installer asks you to allow access to the keychain, click Allow. If the Select a wireless printer window appears, select the printer named DIRECT-xxx. If the Press WPS button on you printer screen appears, press the 12 (WPS) • Software CD that was provided with your machine • A machine installed with a wireless network interface • Network cable Printing a network configuration report button from the control panel within 2 minutes.
Wireless network setup Using SyncThru™ Web Service 8 If the wireless security setting window appears, enter the registered password (network password) and click Next. Before starting wireless parameter configuration, check the cable connection status. 1 Check whether or not the network cable is connected to the machine. If not, connect the machine with a standard network cable.
Wireless network setup 3 4 Click Login on the upper right of the SyncThru™ Web Service website. • You cannot connect your mobile device to the internet through the printer’s Wi-Fi Direct. Type in the ID and Password then click Login. • ID: admin • Password: sec00000 5 When the SyncThru™ Web Service window opens, click Settings > Network Settings. 6 7 Click Wi-Fi.
Wireless network setup - - - IP Address: Enter the IP address of the printer. This IP address is used only for the local network and not for the infrastructure wired or wireless network. We recommend using the default local IP address (the default local IP address of the printer for Wi-Fi Direct is 192.168.3.1 ). Group Owner: Activate this option to assign the printer the Wi-Fi Direct group’s owner. The Group Owner acts similar to a wireless access point. We recommend activating this option.
Wireless network setup • For information on the access point (or wireless router), refer to its own user's guide. Check the machine's IP address. Reinstall the machine driver and change the settings to connect to the machine on the network. Due to the characteristics of DHCP, the allocated IP address could change if the machine is not used for a long time or if the access point has been reset. • Your computer, access point (or wireless router), or machine may not be turned on.
Using the NFC feature The NFC (Near Field Communication) printer allows you to directly print from your mobile device just by holding your mobile device over the NFC tag on Wireless/NFC Kit (Wireless LAN Option). It does not require installing print driver or connecting to an access point. You just need NFC supported mobile device. In order to use this feature, mobile apps needs to be installed on your mobile device. 17 Requirements • Only Android OS 4.
Using the NFC feature Authentication from the mobile device 18 Related Apps There are some apps that can be used with the NFC feature. The apps can be downloaded from the Google Play Store. • • • Samsung Mobile Print: Enables users to print, scan(Only users with multifunctional printes), or fax(Only users with multi-functional printers) photos, documents, and web pages directly from your smartphone or tablet (see "Using the Samsung Mobile Print App" on page 136).
Using the NFC feature 4 Tag your mobile device (usually located on the back of the mobile device) over the NFC tag( ) on your printer. If you do not have Samsung Mobile Print Control installed on your cellphone, go to the application store (Samsung Apps, Play Store, App Store) on your mobile device, and just search for download the app and try again. Wait few seconds for the mobile device to connect to the printer. 3 4 5 Press the ( ) icon on the Samsung Mobile Print Control screen.
Using the NFC feature 7 Tag your mobile device (usually located on the back of the mobile device) over the NFC tag( ) on your printer. When exporting the data, you can save more than one data. When importing the data, you can select the data from the list and import. Wait few seconds for the mobile device to connect to the printer. Exporting(Copying the setting to your mobile device) For some mobile devices, NFC tag might not be located at the back of the mobile device.
Using the NFC feature 5 Tag your mobile device (usually located on the back of the mobile device) over the NFC tag( ) on your printer. Wait few seconds for the mobile device to connect to the printer. Importing (Applying the settings to the machine) 1 Check that NFC and Wi-Fi Direct features are enabled on your mobile device and Wi-Fi Direct feature is enabled on your printer (see "Setting the Wi-Fi Direct for mobile printing" on page 127). 2 Open Samsung Mobile Print Manager from your mobile device.
Using the NFC feature 7 Tag your mobile device (usually located on the back of the mobile device) over the NFC tag( ) on your printer. If you do not have Samsung Mobile Print Manager installed on your cellphone, go to the application store (Samsung Apps, Play Store) on your mobile device, and just search for download the app and try again. Wait few seconds for the mobile device to connect to the printer. 3 Mobile device Samsung Mobile Print Manager screen appears. Press Wi-Fi- Setup.
Using the NFC feature 6 Tag your mobile device (usually located on the back of the mobile device) over the NFC tag( ) on your printer. Wait few seconds for the mobile device to connect to the printer. Printing 1 Check that NFC and Wi-Fi Direct features are enabled on your mobile device and Wi-Fi Direct feature is enabled on your printer. 2 Open Samsung Mobile Print app.
Using the NFC feature 5 Tag the NFC tag on your mobile device (usually located on the back of the mobile device) over the NFC tag( ) on your printer. Wait few seconds for the mobile device to send a job to the printer. For some mobile devices, NFC tag might not be located at the back of the mobile device. Check the location of the NFC antenna on your mobile device before tagging. 6 The printer starts printing. 2.
Supported Mobile Apps 22 23 Available Apps • • • Samsung Mobile Print: Samsung Mobile Print is a free application that enables users to print, scan(Only users with multi-functional printers), or fax(Only users with multi-functional printers) photos, documents, and web pages directly from your smartphone or tablet. Samsung Mobile Print is not only compatible with your Android and iOS smart phones but also with your iPod Touch and tablet PC.
Mopria™ Only Mopria-certified machines can use the Mopria feature. Check the box that your machine came in for the Mopria-certified logo. Mopria™ Print Service is a mobile printing solution that enhances the new print functionality on any Android phone or tablet (Android version 4.4 or later). With this service, you can connect and print to any Mopria-certified printer on the same network as your mobile device without additional set-up.
Mopria™ 1 In the Settings menu of your Android device, tap Printing. The location of this option may differ depending on your mobile device. If you cannot locate the Printing option, refer to the user's manual for your mobile device. 2 3 Under Print Services, tap Mopria Print Service. Tap the On/Off slider to enable the Mopria Print Service. 27 Printing via Mopria To print via Mopria on an Android device: 1 2 3 4 Open the email, photo, web page, or document that you want to print.
AirPrint 4 Only AirPrint certified machines can use the AirPrint feature. Check the box your machine came in for the AirPrint certified mark. Type in the ID and Password, then click OK. If it’s your first time logging into the printer, type in the below default ID and Password. We recommend you to change the default Password for security reasons. AirPrint allows you to wirelessly print directly from iPhone, iPad and iPod touch running the latest version of iOS.
Samsung Cloud Print Samsung Cloud Print is a free cloud service that allows you to print or scan from your smartphone or tablet to your Samsung printer or MFP. After installing the Samsung Cloud Print app, you can register with the Samsung Cloud Print service just using your mobile number for authentication. No other account login is required, although you can link the app to your Samsung Account if you wish. If you press the ( 3 Click Login in the upper right corner of the SyncThru™ Web Service website.
Samsung Cloud Print Registering a printer from an application on mobile device 1 If you do not have Samsung Cloud Print app installed on your cellphone, go to the application store (Samsung Apps, Play Store, App Store) on your mobile device, and just search for download the app and try again. The following steps are an example of using the Samsung Cloud Print app from Android mobile phone. 1 Open Samsung Cloud Print app.
Google Cloud Print™ Google Cloud Print™ is a service that allows you to print to a printer using your smart phone, tablet, or any other web-connected devices. Just register your Google account with the printer, and you are ready to use the Google Cloud Print™ service. You can print your document or email with Chrome OS, Chrome browser, or a Gmail™/ Google Docs™ application on your mobile device, so you don’t need to 5 Click Login in the upper right corner of the SyncThru™ Web Service website.
Google Cloud Print™ 33 Printing with Google Cloud Print™ The printing procedure varies depending on the application or the device you are using. You can see the application list that supports Google Cloud Print™ service. 5 6 7 Tap the Cloud Print button. Set the printing options if you want. Tap Click here to Print. Printing from the Chrome browser Make sure the printer is turned on and connected to a wired or wireless network that has access to the Internet.
3. Special Features This chapter explains special printing features. • Altitude adjustment 147 • Printing features 148 The procedures in this chapter are mainly based on Windows 7.
Altitude adjustment Print quality is affected by atmospheric pressure, which is determined by the height of the machine above sea level. The following information will guide you on how to set your machine for the best print quality. Before you set the altitude value, determine the altitude where you are.
Printing features From the Start ( ) icon, select Settings > Devices > Printers & scanners > Devices and Printers. • For basic printing features, refer to the Basic Guide (see "Basic printing" on page 38). • This feature may not be available depending on model or optional goods (see "Features by model" on page 6). Right-click the Start ( and Printers.
Printing features 2 3 2 Setting your machine as a default machine 1 For Windows XP Service Pack 3/Server 2003, from the Start menu, select Printer and Faxes. Select your machine. Right-click your machine and select Set as Default Printer. For Windows 7 or Windows Server 2008 R2, if Set as default printer has a ▶, you can select other printer drivers connected to the selected printer. • For Windows Server 2008/Vista, from the Start menu, select Control Panel > Hardware and Sound > Printers.
Printing features 1 Check the Print to file box in the Print window. 2 3 Click Print. Type in the destination path and the file name, and then click OK. For example, c:\Temp\file name. If you type in only the file name, the file is automatically saved in My Documents, Documents and Settings, or Users. The saved folder may differ, depending on your operating system or the application you are using. 3.
Printing features Understanding special printer features You can use advanced printing features when using your machine. To take advantage of the printer features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print settings. The machine name, that appears in the printer properties window may differ depending on the machine in use. • Some menus may not appear on the display depending on options or models.
Printing features Item Description Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet. Booklet Printinga • If you want to make a booklet, you need to print on Letter, Legal, A4, US Folio, or Oficio sized print media. 8 9 • The Booklet Printing option is not available for all paper sizes. Select the available paper Size option under the Paper tab to see what paper sizes are available.
Printing features Item Description Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. • Printer Default: If you select this option, this feature is determined by the settings you have selected on the control panel of the machine. • None: Disables this feature. • Long Edge: This option is the conventional layout used in bookbinding. Double-sided Printing • Short Edge: This option is the conventional layout used in calendars.
Printing features Item Watermark Watermark (Creating a watermark) Watermark (Editing a watermark) Watermark (Deleting a watermark) Description The watermark option allows you to print text over an existing document. For example, you use it when you want to have large gray letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all pages of a document. a To change the print settings from your software application, access Printing Preferences.
Printing features Item Description This option is available only when you use the PCL/SPL printer driver (see "Software" on page 6). Overlaya An overlay is text and/or images stored in the computer hard disk drive (HDD) as a special file format that can be printed on any document. Overlays are often used to take the place of letterhead paper. Rather than using preprinted letterhead, you can create an overlay containing exactly the same information that is currently on your letterhead.
Printing features Item Description After an overlay has been created, it is ready to be printed with your document. To print an overlay with a document: a b c d e Create or open the document you want to print. To change the print settings from your software application, access Printing Preferences. Click Advanced tab. Select the Print Overlay from the Overlay drop-down list.
Printing features Item Description • This feature is available only if you have installed the optional memory or mass storage device (HDD) (see "Variety feature" on page 6). • Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. • To enable this feature, check Storage Options. • Without installing the optional memory or mass storage device (HDD) in the machine, the RAM disk feature provides only 3 options: Normal, Proof, and Confidential.
Printing features Item Description This option allows you to print with the given permission. • User permission: If you check this option, only users with user permission can start a print job. • Group permission: If you check this option, only groups with group permission can start a print job. Job Accounting • Select the Help menu or press F1 on your keyboard and click on any option you want to know about (see "Using help" on page 41).
Printing features Printing 4 Using Direct Printing Utility There are several ways you can print using the Direct Printing Utility. • Direct Printing Utility may not be available depending on model or optional goods (see "Software" on page 6). 1 • Available for Windows OS users only. From the Start menu select Programs or All Programs > Samsung Printers. • For Windows 8, from Charms, select Search > Apps.
Printing features Using the right-click menu 5 Mac printing 1 Right-click on the PDF file to print and select Direct Printing. The Direct Printing Utility window appears with the PDF file is added. 2 3 4 Some features may not be available depending on models or options. It means that the features are not supported. Select the machine to use. Customize the machine settings. Click Print. The selected PDF file is sent to the machine.
Printing features Changing printer settings Printing on both sides of the paper You can use advanced printing features when using your machine. Open an application and select Print from the File menu. The machine name, which appears in the printer properties window, may differ depending on the machine in use. Except for the name, the composition of the printer properties window is similar to the following. Some features may not be available depending on models or options.
Printing features Using help Printing from applications Click the question mark on the bottom-left corner of the window and click on the topic you want to know about. A pop-up window appears with information about that option's feature, which is provided from the driver. There are a lot of Linux applications that allow you to print using Common UNIX Printing System (CUPS). You can print on your machine from any such application. 1 2 Open the document to print.
Printing features Printing files 7 Unix printing You can print text, image, pdf files on your machine using the standard CUPS directly from the command line interface. The CUPS lp or lpr utility allows you to do that. You can print these files by using below command format. Some features may not be available depending on models or options. It means that the features are not supported (see "Features by model" on page 6).
Printing features To take advantage of the printer features provided by your printer driver, press Properties. 5 Press OK to start the print job. Automatic duplex printing may not be available depending on models. You can alternatively use the lpr printing system or other applications for oddeven printing. • Multiple pages: Print several pages on one side of the paper. • Page Border: Choose any of the border styles (e.g., Single-line hairline, Double-line hairline).
4. Useful Management Tools This chapter introduces management tools provided to help you make full use of your machine.
Accessing management tools Samsung provides a variety of management tools for Samsung printers. 1 2 Make sure that the machine is connected to your computer and powered on. From the Start menu, select Programs or All Programs > Samsung Printers. • For Windows 8, From Charms, select Search > Apps > Samsung Printers. • For Windows 10 / Windows Server 2016 From task bar, type in Samsung Printers in Search input area. Press the enter key.
Easy Capture Manager • Available for Windows OS users only (see "Software" on page 6). • This feature may not be available depending on model or optional goods (see "Software" on page 6). The capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key on the keyboard. Now you can easily print your captured screen as captured or edited. 4.
Samsung AnyWeb Print • Available for Windows OS users only (see "Software" on page 6). • This feature may not be available depending on model or optional goods (see "Software" on page 6). This tool helps you screen-capture, preview, scrap, and print Windows Internet Explorer pages more easily, than when you use an ordinary program. Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads). 4.
Easy Eco Driver • Available for Windows OS users only (see "Software" on page 6). • To use the Easy Eco Driver features, the Eco Driver Pack must be installed. With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing. Easy Eco Driver also allows you simple editing such as removing images and texts, and more. You can save frequently used settings as a preset. How to use: 1 Open a document to print.
Using SyncThru™ Web Service This chapter gives you step-by-step instructions for setting up the network environment through SyncThru™ Web Service. SyncThru™ Web Service explanation in this user guide may differ from your machine depending on its options or models. 1 What is SyncThru™ Web Service? If you have connected your machine to a network and set up TCP/IP network parameters correctly, you can manage the machine via SyncThru™ Web Service.
Using SyncThru™ Web Service 1 2 Click Login on the upper right of the SyncThru™ Web Service website. 4 SyncThru™ Web Service overview Type in the ID and Password then click Login. Type in the below default ID and password. We recommend you to change the default password for security reasons. • ID: admin • Password: sec00000 Some tabs may not appear depending on your model. Information tab This tab gives you general information about your machine.
Using SyncThru™ Web Service • Print information: Prints reports such as system related reports and font reports. Settings tab This tab allows you to set configurations provided by your machine and network. You need to log-in as an administrator to view this tab. • Machine Settings: Sets options provided by your machine. • Network Settings: Shows options for the network environment. Sets options such as TCP/IP and network protocols.
Using SyncThru™ Web Service 5 Setting the system administrator’s information This setting is necessary for using the e-mail notification option. 1 Start a web browser, such as Internet Explorer, from Windows. Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go. 2 3 Your machine’s embedded website opens. 4 Enter the name of the administrator, phone number, location, and email address. 5 Click Apply.
Using Samsung Printer Center Printers tab Available for Windows users only. The screenshot may differ depending on operating system, model, or options. The Samsung Printer Center allows you to manage all the printer drivers installed on your computer from a single integrated application. You can use the Samsung Printer Center to add and remove printer drivers, check the status of printers, update printer software, and configure printer driver settings.
Using Samsung Printer Center Quick links Displays links to various printer driver management functions. The quick links in the Printers tab link to the following functions: • Settings: Allows you to configure the settings for individual printer driver. - Set as default printer: Sets the selected printer driver as the default printer. If the selected printer driver is already set as the default printer, then this option is not activated.
Using Samsung Printer Center Quick links Printer list 1 Displays the fax and scanner driver installed on your computer. To add a fax or scanner driver to the list, click the (Add Fax) or Displays links to the functions available for managing fax or scanner drivers. The quick links in the Scanner & Fax tab offer the following features: (Add Scanner) button. To use this feature, the scanner driver and fax driver must be installed on the computer.
Using Samsung Easy Printer Manager • Available for Windows and Mac OS users only (see "Software" on page 6). • For Windows, Internet Explorer 6.0 or higher is the minimum requirement for Samsung Easy Printer Manager. Samsung Easy Printer Manager is an application that combines Samsung machine settings into one location. Samsung Easy Printer Manager combines device settings as well as printing environments, settings/actions and launching.
Using Samsung Easy Printer Manager Advanced Setting The screenshot may differ depending on operating system, model, or options. 2 1 Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine. 3 5 4 The advanced user interface is intended to be used by the person responsible for managing the network and machines.
Using Samsung Easy Printer Manager 3 Application Includes links for changing to the refresh, preference setting, information help, and about. Printer This area gives you general information about your machine. information You can check information, such as the machine’s model name, IP address (or Port name), and machine status. 4 This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user guide.
Using Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the machine status. Icon Mean Error Description The machine has at least one error. • The Samsung Printer Status window and its contents shown in this user guide may differ depending on the machine or operating system in use. The screenshot may differ depending on operating system, model, or options. • Check the operating system(s) that are compatible with your machine.
Using Samsung Printer Status User’s Guide This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide. 2 Supplies Information 3 Option 4 You can set printing job alert related settings. You can order replacement toner cartridge(s) from online. Cancel Print • Cancel Print : If print job is waiting in the print queue or printer, cancel all user's print jobs in the print queue or the printer.
Using Samsung Printer Experience Samsung Printer Experience is a Samsung application that combines Samsung machine settings and machine management into one location. You can set device settings, order supplies, open troubleshooting guides, visit Samsung’s web site, and check connected machine information. This application will be automatically downloaded from the Windows Store if the machine is connected to a computer with an Internet connection.
Using Samsung Printer Experience 10 2 User Guide You can view the online User Guide. You need to be connected to the Internet to use this feature. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user guide. Adding/Deleting Printers If you do not have any printer added to the Samsung Printer Experience, or if you want to add/delete a printer, follow the instructions below. You can only add/delete network connected printers.
Using Samsung Printer Experience Deleting a printer 1 2 3 4 Right-click the Samsung Printer Experience page, and then click Settings. Select Remove Printer. Select the printer you want to delete. Click Yes. You can see that the deleted printer is removed from the screen. Basic printing 1 2 3 4 5 Open the document to print. Select Print from the File menu. Select your printer from the list. Select the printer settings, such as the number of copies and orientation.
Using Samsung Printer Experience Cancelling a print job Basic tab If the printing job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ( • ) in the Windows task bar. You can also cancel the current job by pressing control panel. (Cancel) button on the Opening more settings The screen may appear somewhat different depending on the model or options. You can set up more printing parameters.
Using Samsung Printer Experience Advanced tab Security tab Some features may not be available depending on the model or options. If this tab is not shown or disabled, it means that this features are not supported. Paper settings This option allows you to set the basic paper handling specifications. Layout settings This option allows you to set the various ways to layout your documents. Job Accounting This option allows you to print with the given permission.
Using Samsung Printer Experience Using the sharing feature Samsung Printer Experience allows you to print from other applications installed on the computer using the sharing feature. This feature is only available for printing jpeg, bmp, tiff, gif, and png file formats. 1 2 3 4 Select the content you want to print from other application. Click Share menu or press Window key + H. Select the printer settings, such as the number of copies and orientation. Click the Print button to start the print job. 4.
5. Troubleshooting This chapter gives helpful information for what to do if you encounter an error.
Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam (see "Clearing paper jams" on page 62). Paper sticks together. • Check the maximum paper capacity of the tray. • Make sure that you are using the correct type of paper. • Remove paper from the tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Multiple sheets of paper do not feed. Different types of paper may be stacked in the tray.
Power and cable connecting problems Reboot the power. If the problem persists, please call for service. Condition The machine is not receiving power, or the connection cable between the computer and the machine is not connected properly. Suggested solutions 1 Connect the machine to the electricity supply first and Press the (Power/Wakeup) button on the control panel. 2 1 2 Check the USB cable or network cable in the machine’s rear.
Printing problems Condition The machine does not print. Possible cause Suggested solutions The machine is not receiving power. Check the power cord connections. Check the power switch and the power source. The machine is not selected as the default machine. Select your machine as your default machine in Windows. Check the machine for the following: • The front cover is not closed. Close the front cover. • Paper is jammed. Clear the paper jam (see "Clearing paper jams" on page 62).
Printing problems Condition The machine does not print. Possible cause Suggested solutions The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver (see "Reinstalling the driver" on page 23). The machine is malfunctioning. Check the display message on the control panel to see if the machine is indicating a system error. Contact a service representative. The document size is so big that the hard disk space of the computer is insufficient to access the print job.
Printing problems Condition The machine prints, but the text is wrong, garbled, or incomplete. Possible cause Suggested solutions The machine cable is loose or defective. Disconnect the machine cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer that you know works and try a print job. Finally, try a new machine cable. The wrong printer driver was selected.
Printing problems Condition Possible cause Suggested solutions Before printing, the machine emits vapor near the output tray. Using damp paper can cause vapor during printing. This is not a problem. Just keep printing. The machine does not print custom-sized paper, such as billing paper. Paper size and paper size setting do not match. Set the correct paper size in the Custom in Paper tab in Printing Preferences. The printed billing paper is curled. The paper type setting does not match.
Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. Ensure that the paper is not wet, try paper from a fresh ream. Condition Light or faded print Suggested Solutions • If a vertical white streak or faded area appears on the page, the toner supply is low. Install a new toner cartridge.
Printing quality problems Condition Toner specks Suggested Solutions • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine. A aB bC c A aB bC c A aB bC c A aB bC c A aB bC c Dropouts • The paper path may need cleaning. Contact a service representative. If faded areas, generally rounded, occur randomly on the page: • A single sheet of paper may be defective. Try reprinting the job.
Printing quality problems Condition Vertical lines Suggested Solutions If black vertical streaks appear on the page: • The surface (drum part) of the toner cartridge inside the machine has probably been scratched. Remove the toner cartridge and install a new one. If white vertical streaks appear on the page: • The surface of the LSU part inside the machine may be dirty. Clean the inside of your machine. If these steps do not correct the problem, contact a service representative.
Printing quality problems Condition Vertical repetitive defects Suggested Solutions If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one. • Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages. • The fusing assembly may be damaged.
Printing quality problems Condition Suggested Solutions Misformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality. • Ensure that the guides are not too tight or too loose against the paper stack. Curl or wave • Ensure that the paper is loaded properly. • Check the paper type and quality.
Printing quality problems Condition Wrinkles or creases Suggested Solutions • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty • Check for leaking toner. Clean the inside of the machine. Solid color or black pages • The toner cartridge may not be installed properly. Remove the cartridge and reinsert it. • The toner cartridge may be defective.
Printing quality problems Condition Loose toner Suggested Solutions • Clean the inside of the machine. • Check the paper type and quality. • Remove the toner cartridge and then, install a new one. If the problem persists, the machine may require repair. Contact a service representative. Character voids A Horizontal stripes Character voids are white areas within parts of characters that should be solid black: • If you are using transparencies, try another type of transparency.
Printing quality problems Condition Curl Suggested Solutions If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • Change the printer’s paper option and try again. Go to Printing Preferences, click the Paper tab, and set type to Thin. • An unknown image Your machine is probably being used at an altitude of 1,000 m (3,281 ft) or above.
Operating system problems 1 Common Windows problems Condition Suggested solutions “File in Use” message appears during installation. Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver. “General Protection Fault”, “Exception OE”, “Spool 32”, or “Illegal Operation” messages appear. Close all other applications, reboot Windows and try printing again. “Fail To Print”, “A printer timeout error occurred” message appear.
Operating system problems 2 Common Mac problems Condition The machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing. Suggested solutions Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. Some letters are not displayed normally during cover page printing. Mac OS cannot create the font while printing the cover page.
Operating system problems 3 Common Linux problems Condition Suggested solutions When printing more than one copy, the second copy does not print. The problem occurs on Ubuntu 12.04 due to the problem in standard CUPS filter 'pdftops'. Update 'cups-filters' package to version 1.0.18 to fix the problem ('pdftops' is a part of 'cups-filters' package). Unchecking the collate option in the Print Dialog does not work. For some distributions, GNOME Print Dialog has an issue handling the collate option.
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Glossary ADF The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as mentioned in this user guide. 802.11 802.11 is a set of standards for wireless local area network (WLAN) communication, developed by the IEEE LAN/MAN Standards Committee (IEEE 802). 802.11b/g/n 802.11b/g/n can share same hardware and use the 2.4 GHz band. 802.11b supports bandwidth up to 11 Mbps, 802.11n supports bandwidth up to 150 Mbps. 802.
Glossary BOOTP Coverage Bootstrap Protocol. A network protocol used by a network client to obtain its IP address automatically. This is usually done in the bootstrap process of computers or operating systems running on them. The BOOTP servers assign the IP address from a pool of addresses to each client. BOOTP enables 'diskless workstation' computers to obtain an IP address prior to loading any advanced operating system. It is the printing term used for a toner usage measurement on printing.
Glossary DHCP DPI A Dynamic Host Configuration Protocol (DHCP) is a client-server networking protocol. A DHCP server provides configuration parameters specific to the DHCP client host requesting, generally, information required by the client host to participate on an IP network. DHCP also provides a mechanism for allocation of IP addresses to client hosts. Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and printing.
Glossary ECM EtherTalk Error Correction Mode (ECM) is an optional transmission mode built into Class 1 fax machines or fax modems. It automatically detects and corrects errors in the fax transmission process that are sometimes caused by telephone line noise. A suite of protocols developed by Apple Computer for computer networking. It was included in the original Mac (1984) and is now deprecated by Apple in favor of TCP/IP networking.
Glossary Gateway IEEE A connection between computer networks, or between a computer network and a telephone line. It is very popular, as it is a computer or a network that allows access to another computer or network. The Institute of Electrical and Electronics Engineers (IEEE) is an international non-profit, professional organization for the advancement of technology related to electricity.
Glossary IPM ITU-T The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM rate indicates the number of single-sided sheets a printer can complete within one minute. The International Telecommunication Union is an international organization established to standardize and regulate international radio and telecommunications.
Glossary LDAP MH The Lightweight Directory Access Protocol (LDAP) is a networking protocol for querying and modifying directory services running over TCP/IP. Modified Huffman (MH) is a compression method for decreasing the amount of data that needs to be transmitted between the fax machines to transfer the image recommended by ITU-T T.4. MH is a codebook-based run-length encoding scheme optimized to efficiently compress white space.
Glossary NetWare OSI A network operating system developed by Novell, Inc. It initially used cooperative multitasking to run various services on a PC, and the network protocols were based on the archetypal Xerox XNS stack. Today NetWare supports TCP/IP as well as IPX/SPX. Open Systems Interconnection (OSI) is a model developed by the International Organization for Standardization (ISO) for communications.
Glossary PostScript Protocol PostScript (PS) is a page description language and programming language used primarily in the electronic and desktop publishing areas. - that is run in an interpreter to generate an image. A convention or standard that controls or enables the connection, communication, and data transfer between two computing endpoints. PS Printer Driver See PostScript. A program used to send commands and transfer data from the computer to the printer.
Glossary SMB TCP/IP Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports, and miscellaneous communications between nodes on a network. It also provides an authenticated Inter-process communication mechanism. The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run.
Glossary TWAIN Watermark An industry standard for scanners and software. By using a TWAIN-compliant scanner with a TWAIN-compliant program, a scan can be initiated from within the program. It is an image capture API for Microsoft Windows and Apple Mac operating systems. A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted light.
Glossary WPA-PSK WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security. WPS The Wi-Fi Protected Setup (WPS) is a standard for establishing a wireless home network.
Index A F accessing favorites settings, for printing management tools 166 AirPrint 141 AnyWeb Print 168 101 40 features print media feature front view 4 G cleaning general icons 55 glossary 213 outside 54 google cloud printing 144 pickup roller 57 cleaning a machine 54 J control panel 19 jam D direct printing utility 159 Unix 113 E eco button 19 eco printing 41 80 106 loading special media 32 local driver installation 21 driver reinstalling 23 M clearing paper
Index maintenance parts 46 manual feeder/multi-purpose tray tips on using 30 using special media 32 Mopria 139 delete 156 changing the default print settings 148 print 156 Linux 162 Mac 160 P placing a machine adjusting the altitude N multiple pages on one sheet of paper Mac 161 147 print network driver installation Linux Mac UNIX Windows installing environment mobile OS 138 mobileprint 138 112 112 113 108 print media 82 printing a document Windows 38 printing on both sides o
Index R general information rear view 18 regulatory information 83 170 T toner button safety information 10 symbols 10 samsung cloud printing 142 samsung printer experience 182 Samsung Printer Status 180 service contact numbers 206 SetIP program special print features 146 specifications 74 print media 76 stop button 19 available supplies 45 estimated toner cartridge life 47 ordering 45 replacing toner cartridge 50 SyncThru Web Service driver reinstallation 99, 101 esti
Index network cable 125 Index 228