Refrigerator User manual Free Standing Appliance
Contents Safety information 3 Contents What you need to know about the safety instructions Important safety symbols and precautions: Important safety precautions Severe warning signs for transportation and site Critical installation warnings Installation cautions Critical usage warnings Usage cautions Cleaning cautions Critical disposal warnings Additional tips for proper usage Instructions about the WEEE 3 4 5 8 8 12 12 17 19 21 22 23 Installation 24 Refrigerator at a glance Step-by-step installatio
Safety information Before using your new Samsung Refrigerator, please read this manual thoroughly to ensure that you know how to operate the features and functions that your new appliance offers safely and efficiently. What you need to know about the safety instructions • Because these following operating instructions cover various models, the characteristics of your refrigerator may differ slightly from those described in this manual and not all warning signs may be applicable.
Safety information • Refrigerant squirting out of the pipes could ignite or cause an eye injury. When refrigerant leaks from the pipe, avoid any naked flames and move anything flammable away from the product and ventilate the room immediately. - Failing to do so may result in fire or explosion. Safety information Important safety symbols and precautions: Please follow all safety instructions in this manual. This manual uses the following safety symbols.
Important safety precautions Warning; Risk of fire / flammable materials • When positioning the appliance, ensure the supply cord is not trapped or damaged. • Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance. • Fill with potable water only. • Connect to potable water supply only. • Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
Safety information Safety information • This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
How to minimize the energy consumption • Install the appliance in a cool, dry room with adequate ventilation. • Ensure that it is not exposed to direct sunlight and never put it near a direct source of heat (radiator, for example).
Safety information - bed and breakfast type environments; - catering and similar non-retail applications. Severe warning signs for transportation and site WARNING Safety information • When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged. - Refrigerant leaking from the pipe work could ignite or cause an eye injury.
• Do not place this refrigerator in direct sunlight or expose it to the heat from stoves, room heaters, or other appliances. • Do not plug several appliances into the same multiple power strip. The refrigerator should always be plugged into its own individual electrical outlet which has a voltage rating that matches the voltage listed on the refrigerator’s rating plate. • • • • • • - There is a risk of electric shock of fire.
Safety information • Do not install this appliance near a heater or inflammable material. • Do not install this appliance in a location where gas may leak. Safety information - This may result in an electric shock or fire. • This refrigerator must be properly located and installed in accordance with the instructions in this manual before you use it. • Connect the power plug in the proper position with the cord hanging down.
• Children should be supervised to ensure that they do not play with the snap rings used for door adjustment or the water tube clips. - Always make sure that you have grounded the refrigerator before attempting to investigate or repair any part of the appliance. Power leakages can cause severe electric shock. • Never use gas pipes, telephone lines, or other potential lightning attractors as an electrical ground.
Safety information Installation cautions CAUTION • Allow sufficient space around the refrigerator and install it on a flat surface. Safety information - If your refrigerator is not level, cooling efficiency and durability can be declined. • Allow the appliance to stand for 2-3 hours before loading foods after installation and turning on. • We strongly recommend you have a qualified technician or service company install the refrigerator.
• Do not keep volatile or flammable objects or substances (benzene, thinner, propane gas, alcohol, ether, LP gas, and other such products) in the refrigerator. - Keep fingers out of “pinch point” areas. Clearances between the doors and cabinet are necessarily small. Be careful when you open the doors if children are in the area. • Do not put your fingers or children's fingers between the doors. - Keep fingers out of the left and right door gaps.
Safety information • Do not let children step on a drawer. Safety information - The drawer may break and cause them to slip. • Do not leave the doors of the refrigerator open while the refrigerator is unattended and do not let children enter inside the refrigerator. • Do not allow babies or children go inside the drawer. - It can cause death from suffocation by entrapment or personal injury. • Do not overfill the refrigerator with food.
• Do not stand on top of the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance. This may result in an electric shock, fire, problems with the product, or injury. Do not put a container filled with water on the appliance. - This may result in eye strain due to the ultraviolet rays. • Do not put shelf in upside down. Shelf stopper could not work. - It may cause a personal injury because of glass shelf drop.
Safety information • If your refrigerator needs to be repaired or reinstalled, contact your nearest service center. Safety information - Failing to do so may result in an electric shock, fire, problems with the product, or injury. • If the refrigerator emits a burning smell or smoke, unplug the refrigerator immediately and contact your Samsung Electronics service center. - Failing to do so may result in an electric or fire hazards.
Usage cautions CAUTION • Do not refreeze thawed food. - Safety will depend on whether the raw product was handled properly. • Do not place glass bottles or carbonated beverages into the freezer. - The container may freeze and break, and this may result in injury. • Use only the ice maker provided with the refrigerator. • If you will be away from home for a long period of time (on vacation, for example) and won’t be using the water or ice dispensers, close the water valve.
Safety information Safety information - Please observe maximum storage times and expiration dates of frozen goods. - There is no need to disconnect the refrigerator from the power supply if you will be away for less than three weeks. However, if you will be away for more than three weeks, remove all the food and ice in the ice bucket, unplug the refrigerator, close the water valve, wipe excess moisture from the inside walls, and leave the doors open to prevent odors and mold.
• Fill the water tank and ice cube trays with potable water only (tap water, mineral water, or purified water). - There is a risk of electric shock or fire. • Do not keep vegetable oil in your refrigerator’s door bins. The oil can solidify, making it foul-tasting and difficult to use. In addition, the open container can leak and the leaked oil can cause the door bin to crack. After opening an oil container, it is best to keep the container in a cool and shaded place such as a cupboard or pantry.
Safety information • Use a clean, dry cloth to remove any foreign matter or dust from the power plug blades. Do not use a wet or damp cloth when cleaning the plug. Safety information - Otherwise, there is a risk of fire or electric shock. • Do not clean the appliance by spraying water directly onto it. • Do not use benzene, thinner, or Clorox, Chloride for cleaning. - They may damage the surface of the appliance and may cause a fire. • Never put fingers or other objects into the dispenser hole.
Critical disposal warnings WARNING - If trapped inside, the child may become injury and suffocate to death. • Cyclopentane is used in the insulation. The gases in the insulation material require a special disposal procedure. Please contact your local authorities in regard to the environmentally safe disposal of this product. • Keep all packaging materials well out of the reach of children, as packaging materials can be dangerous to children.
Safety information Additional tips for proper usage • In the event of a power failure, call the local office of your electric company and ask how long the failure is going to last. Safety information • • • • • • - Most power failures that are corrected in an hour or two will not affect your refrigerator temperatures. However, you should minimize the number of door openings while the power is off. - Should the power failure last more than 24 hours, remove and discard all frozen food.
Instructions about the WEEE Correct Disposal of This Product (Waste Electrical & Electronic Equipment) (Applicable in countries with separate collection systems) Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling. Business users should contact their supplier and check the terms and conditions of the purchase contract.
Installation Follow these instructions carefully to ensure a proper installation of this refrigerator and to prevent accidents before using it. WARNING • • • • Use the refrigerator only for its intended purpose as described in this manual. Any servicing must be performed by a qualified technician. Dispose of the product packaging material in compliance with the local regulations. To prevent electric shock, unplug the power cord before servicing or replacements.
Dispenser-featured models 11 10 04 08 16 01 05 15 14 Installation 09 02 07 03 06 12 13 01 Freezer shelves 02 Multipurpose freezer bin 03 Dried food and meat storage drawer 04 Refrigerator bin 05 Refrigerator shelves 06 Vegetable drawer 07 Multipurpose drawer 08 Ice maker bucket ** 09 Water tank * 10 Wine rack * 11 Dairy bin 12 Lower freezer bin * 13 Lower refrigerator bin * 14 Deodorizer filter * 15 Freezer guard * 16 Inner-view camera * * Applicable models only ** Dispenser m
Installation NOTE • The design of the egg container may differ with the model. CAUTION For all models, do not change the position of the freezer shelves. Freezer shelves have different lengths, and if you change the position, you may damage the product when closing the door.
Step-by-step installation STEP 1 Select a site Site requirements: • • • • • • Solid, level surface without carpeting or flooring that may obstruct ventilation Away from direct sunlight Adequate room for opening and closing the door Away from a heat source Room for maintenance and servicing Temperature range: between 5 °C and 43 °C Installation English 27
Installation Clearance See the pictures and table below for space requirements for installation. B A C D 716 Width “B” 912 Height “C” 1744 Overall Height “D” 1780 (unit: mm) Installation 01 more than 50 mm recommended 02 165° 03 165° 04 564 mm 05 1726 mm 06 610 mm 07 908 mm 08 29 mm 09 1165 mm 01 02 Depth “A” 03 04 05 07 06 08 09 NOTE The measurements in the above table may differ, depending on the measuring method.
STEP 2 Spacing (applicable models only) 1. Open the door and locate the provided spacer. 2. Unpack the spacer and attach it to the rear of the refrigerator as shown. It helps ventilate air to the rear wall and save power consumption. STEP 3 Flooring • • The surface to install the refrigerator must support a fully loaded refrigerator. To protect the floor, put a large piece of cardboard on each leg of the refrigerator.
Installation STEP 4 Adjust the levelling feet CAUTION • • • The refrigerator must be levelled on a flat, solid floor. Failing to do so can cause damage to the refrigerator or physical injury. Levelling must be performed with an empty refrigerator. Make sure no food items remain inside the refrigerator. For safety reasons, adjust the front side a little higher than the rear side. The refrigerator can be levelled using the front legs that have a special screw (leveller) for levelling purposes.
STEP 5 Adjust the door height as well as the door gap To adjust the height of a door The height of a door can be adjusted using the clamp nut and the height nut on the front bottom of each door. 1. Open the door to adjust, and locate the two nuts (A) and (B) on the front bottom of the door. B A 2. With a 19 mm spanner (not provided), turn the clamp nut (A) clockwise to loosen. Then, open the door, and do the following inside the door. - To raise the door, turn the height nut (B) counter clockwise.
Installation STEP 6 Connect the water dispenser line (applicable models only) Parts and tools required Water line fixer and screws Coupler Water line Water filter lock-clip Water filter Check valve Installation (external dispenser line) Installation 1. Assemble the water pipe line using couplers. 2. Close the main water supply, and then close the water tap. 3. Connect the coupler to the cold water tap. CAUTION • • • • Make sure you connect the coupler to the cold water tap.
STEP 7 Connect to a water source (applicable models only) CAUTION • • • The water line must be connected by a qualified technician. The warranty for your refrigerator does not cover the water line installation. The water line installation will be performed at your own costs unless the installation fee is included in the retailer’s price. Samsung takes no responsibility for the water line installation. If water leaks occur, contact the installer of the water line.
Installation To connect the water filtering hose to the water line a a 1. Loosen and remove the compression nut (a) from the water line of the refrigerator, and insert it to the water filtering hose. 2. Tighten up the compression nut (a) to connect the water filtering hose and the water line. A 3. Open the main water valve and check for any leaks. a 03 B A. Water Line from unit Installation B. Water Line from Kit 4.
Reverse osmosis water filtration system The water pressure of the water supply system to a reverse osmosis water filtration system must be between 206 kPa (30 psi) and 861 kPa (125 psi). The water pressure of the reverse osmosis water filtration system to the refrigerator’s cold water line must be at least 206 kPa (30 psi). If the water pressure is below the specified: • • • Check if the sediment filter in the reverse osmosis system is blocked. Replace the filter if necessary.
Installation STEP 8 Initial settings By completing the following steps, the refrigerator should be fully functioning. 1. Plug the power cord into the wall socket to turn the refrigerator on. 2. Open the door, and check if the interior light lights up. 3. Set the temperature to the coldest, and wait for about an hour. Then, the freezer will be slightly chilled, and the motor will run smoothly. 4. Wait until the refrigerator reaches the set temperature. Now the refrigerator is ready for use.
Door removal for entrance If the refrigerator cannot pass through the entrance due to its size, follow these instructions: Tools required (not provided) These tools are used for removing the doors. Phillips screwdriver Flat-head screwdriver Socket spanner (10 mm) Allen spanner (5 mm) Disconnect the water line NOTE The refrigerator’s water line is a water circulation line that connects between the water pipe from the water source and the hoses from the water filtering system of the refrigerator. 2.
Installation Detach the doors CAUTION The door may fall off or over and damage itself during any of these steps. To prevent an accident, use extreme caution when performing these steps. 1. Use a Phillips screwdriver to unscrew the hinge covers (A) on the top of each door. A A 2. Open the doors to loosen the hinges and remove the hinge covers. Once the covers are removed, close the doors. Installation 3. Disconnect the electrical harness. B C 38 English 4.
5. Remove the hinges (C) on both sides. C 6. Gently lift up the doors one by one to remove. Use caution as the door may fall off or over. Reconnect the water hoses Once the refrigerator has passed through the entrance, reconnect the water hoses. A • • A. Centre of transparent coupler • Make sure the water hoses are connected with matching colours. To prevent water leaks, each water hose must be inserted fully to the centre of the transparent coupler.
Installation Reattach the doors CAUTION • • Before reattaching the doors, make sure all the electrical connectors are properly connected. The freezer door must be reattached before the fridge door. 1. Hold the freezer door and hook to the hinge at the bottom of the refrigerator. Installation 2. On the top side, insert the hinge (A) into the hinge slot. A 3. Insert the upper hinge shaft (B) into the hinge hole (C). Make sure the hinge shaft is straight so that all screw holes are fully revealed.
4. Connect the electrical harness. 5. Insert the hinge covers with the front sides first, and then tighten the screws. Use a Phillips screwdriver for this step.
Operations User interface NOTE • • • • For more information about other menus and apps available on the Refrigerator app. See the Online manual of your refrigerator. The content of apps and widgets, or their design is subject to change or support may be discontinued without notice, depending on the content provider’s policy. Children’s use of the refrigerator’s functions, apps, and services must be supervised by adults. Underage transactions with the services must be supervised by adults.
01 Home screen 02 01 01 Apps & Widgets • Tap a desired app or widget to launch it. • Tap and hold an app or widget to enter Edit mode. A grid appears. In Edit mode, you can drag and drop an app or widget to a new position on the grid. When you move the app or widget to a new grid location, the location turns grey if it is available. If it is not available, it turns red. • You can add an app or widget that has been removed from the Apps list. 02 Status bar • Displays the status of various functions.
Operations 02 Soft buttons 01 02 03 04 05 06 01 Bixby - Tap to use Bixby. 02 Task Manager - Tap to open the Task Manager. See the Task Manager section for details. 03 Home - Tap to open the Home screen. 04 Return - Tap to return to the previous screen. 05 Notification - Tap to display the Quick Panel. 06 Hide/Show - Operations 44 English Tap to hide or show Soft buttons. The Hide/Show button only appears when an app is active.
Fridge Manager On the Home screen, tap the Fridge Manager app. • You can set the desired temperature or modes for each compartment. • For more detailed information on the Fridge Manager app, check the online manual. • To access the online manual from your Family Hub refrigerator, tap Setting > Help & Contact Us > Online Manual. Display reset (applicable models only) If you encounter an abnormal symptom on the display, try resetting the display. This may solve the symptom. 1.
Operations SmartThings Installation Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “SmartThings”. Download and install the SmartThings app provided by Samsung Electronics to your smart device. NOTE • • • • • Operations • • • • The SmartThings app is not available for some tablet and iPad and some smartphone. - Support that [Android] OS 6.0 or higher. (mimimum 2 GB RAM Size) - Support that [iOS] 10.0 or higher/iPhone 6 or higher.
Samsung account You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account. Getting started Turn on the device you want to connect, open the SmartThings app on your phone, and then follow the instructions below. If a pop-up appears saying that a new device has been found, tap ADD NOW.
Operations Refrigerator settings Category Monitoring Item Fridge temperature Displays the desired temperature setting of the fridge. Freezer temperature Displays the current temperature of the freezer. Diagnosis Detects abnormal operations of the refrigerator. Energy monitoring Checks the accumulated power consumption of the refrigerator for the last 180 days. Ice making You can turn the ice making function on or off, and check the current settings of the function.
Recommendations for voice recognition For the voice recognition function, there is a built-in microphone at the top of the refrigerator’s display. To use the voice recognition function: • • Stand no more than 3 feet (1 meter) from the refrigerator and speak loudly and clearly towards the built-in microphone. Speak at a regular pace. Reduce ambient noises, such as noises from a living-room TV.
Operations Samsung account You are required to register your Samsung account to use the Samsung Family Hub app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account. NOTE To connect your smartphone and the refrigerator, register your Samsung account in Settings Profile. Item Description Operations Calendar You can share your schedule with your family. To Do You can create and edit a to-do list.
SMART GRID Function (Demand Response) (applicable models only) When the refrigerator operates in SMART GRID (Demand Response) mode, the Energy Management Refrigerator function can control energy usage or delay the operation of some functions to save money when energy prices or demand are the highest. NOTE • • You can deactivate the SMART GRID (Demand Response) function at any time using the Peak Demand Off function.
Operations • Temporary Appliance Load Reduction (L4): The refrigerator responds to a TALR signal by aggressively reducing the load for a short time period. This function reduces energy consumption by stopping the compressor and controlling the functions that consume a lot of energy such as the defrost cycle and making ice. - When the refrigerator operates in TALR (L4) mode, “L4” is displayed on the refrigerator display.
Using the Energy Management Function The Energy Management function enables you to control and monitor your Energy Management refrigerator using the SmartThings app for your convenience. NOTE • To use the Energy Management refrigerator functions, you have to install the corresponding app first. 1. Operational Status - You can check the DR and Peak Demand Off (Override mode) status. 2. Energy Consumption Reporting - Shows the accumulated power consumption.
Operations - Defrost Delay On/OFF: POST /defrost/delay/vs/0 Operations 54 English
Dispenser panel (applicable models only) 01 01 Water / Lock 02 03 02 Cubed Ice 03 Crushed Ice 01 Water / Lock (3 sec) To dispense chilled water, press Water. The corresponding indicator turns on. To prevent use of the dispenser panel buttons and the dispenser lever, press and hold Water for more than 3 seconds. Lock (Dispenser panel / Dispenser lever) If you press and hold the button again for more than 3 seconds, the dispenser lock will be deactivated.
Operations Special features The refrigerator features user-oriented devices that you can use to benefit from. Water/Ice dispenser (applicable models only) Using the dispenser, you can dispense water with or without ice. The water dispenser offers 3 options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press Water on the dispenser panel. Put a water glass under the dispenser, and then push the dispenser lever. To dispense water with ice 1.
2. Dispense the first 4 to 6 ice cubes into a glass. 3. Wait another 8 hours and dispense another 4 to 6 ice cubes. 4. Then, wait another 16 hours and dispense the first glass-full of ice. NOTE • • If you consume all the ice at once, you must wait 8 hours before dispensing the first 4 to 6 cubes. This ensures that the ice bucket is filled with ice properly. Ice cubes generated rapidly may look white, which is normal. CAUTION Dispense the ice according to the size of the cup.
Operations CAUTION • • • • • Make sure the water tank fits into the shelf. Otherwise, the water tank may not operate properly. Do not use the refrigerator without inserting the water tank. This may decrease the cooling performance. Fill the tank only with potable water such as mineral or purified water. Do not use other liquid. Use caution when moving a filled tank. Physical injury may occur if the tank is dropped. Do not try to disassemble the internal pump yourself.
3. Press the button (C) on the bottom of the ice maker. 4. You will hear a chime if the ice maker operates properly. C NOTE If this symptom continues, contact the water line installer or a local Samsung service centre. CAUTION • • • • NOTE • • Removal of the icemaker bucket does not affect the thermal and mechanical performance of the refrigerator. The declared freezer volume is measured with the freezer guide and the bottom shelf, after removing the ice maker, upper and lower drawers.
Operations To secure more storage space (applicable models only) G A B If you do not use the ice maker and need more storage space, remove the icemaker bucket (A) and ice maker cover (G). Then, insert the Freezer guard (Optional) (B) into the icemaker bucket’s place. CAUTION If the ice bucket has been removed, you must turn the ice maker off. C E To secure more space, remove the upper drawer (C), lower drawer (D), and lower drawer cover (E). Then, insert the provided bottom shelf (F).
Icemaker bucket If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the icemaker bucket. 1. To remove the icemaker bucket, gently lift it up and pull out slowly while holding the handgrips with both hands. 2. Remove and empty the icemaker bucket. 3. When done, turn the gear handle on the rear of the bucket by 90°, and then put the bucket back into position. Make sure the bucket is inserted properly until you hear a clicking sound. 4.
Maintenance Handle and care Shelves (fridge/freezer) • Rear 1 • To remove a shelf, fully open the corresponding door. Hold the front of the shelf and gently lift up and slide out. If the door cannot fully open, slide out the shelf half way to the front and turn it over to remove. CAUTION • 2 • • 3 The shelf must be inserted correctly. Do not insert upside down. Glass containers may scratch the surface of glass shelves. Do not insert a shelf in the wine rack position.
Drawers Gently lift up the front of the drawer and slide out. Vegetable / Dry drawers To remove the vegetable drawer from the fridge or the dry drawer from the freezer. 1. First, remove surrounding multipurpose drawers if necessary. 2. Gently pull out the vegetable/dry drawer. Icemaker bucket To remove the ice maker bucket, see the Icemaker bucket section on page 61. English 63 Maintenance A 3. If your refrigerator is provided with a cover (A) for the vegetable/dry drawer, remove the cover.
Maintenance Cleaning Interior and exterior WARNING • • • Do not use benzene, thinner, or home/car detergent such as Clorox™ for cleaning purposes. They may damage the surface of the refrigerator and cause a fire. Do not spray water onto the refrigerator. This may cause electric shock. Do not put fingers or other objects into the dispenser hole. Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points. 1. Unplug the power cord. 2.
Rear panel To keep cords and exposed parts of the rear panel free of dirt, vacuum the panel once or twice a year. CAUTION Do not remove the rear panel cover. Electric shock may occur.
Maintenance Replacement Water filter (applicable models only) CAUTION • • • Do not use third-party water filters. Use only Samsung-provided or -approved filters. Unapproved filters may leak and damage the refrigerator, causing electric shock. Samsung holds no responsibility for any damage that may occur from use of third party water filters. The filter indicator turns red as a reminder that lets you know it is time to replace the water filter. 1. Shut off the main water supply. 2.
NOTE • • A newly installed filter may cause the water dispenser to spurt water briefly. This is because air has entered the water line. This replacement process may involve the refrigerator to drip water onto the floor. If this happens, wipe up with dry cloths. Reverse osmosis water filtration system The water pressure of the water supply system to a reverse osmosis water filtration system must be between 206 kPa (30 psi) and 861 kPa (125 psi).
Troubleshooting Before calling for service, review the checkpoints below. Any service calls regarding normal situations (No Defect Cases) will be charged to users. General Temperature Symptom Possible causes • Power cord is not plugged in properly. • Temperature control is not set correctly. • Refrigerator is located near a heat source or direct sunlight. • Not enough clearance between refrigerator and nearby walls or cabinets. • The refrigerator is overloaded.
Odour Symptom Refrigerator has odours. Possible causes • Spoiled food. • Food with strong odours. Solution • Clean the refrigerator and remove any spoiled food. • Make sure strong smelling food is wrapped airtight. Frost Symptom Possible causes Frost around the vents. • Food is blocking the vents. Frost on interior walls. • Door is not closed properly. Solution • Make sure no food blocks the refrigerator vents. • Make sure food does not block the door. Clean the door gasket.
Troubleshooting Symptom Possible causes • You must wait for 12 hours for the refrigerator to make ice. • Set the freezer temperature below -18 °C (0 °F) or -20 °C (-4 °F) in warm ambient air. Dispenser panel Lock is activated. • Deactivate dispenser panel Lock. Ice maker is off. • Turn on the ice maker. • Do not place the food too close to the vents at the rear of the freezer. • Ice maker has just been installed. • Freezer temperature is too high. • • Ice maker does not make ice.
Symptom Possible causes • Water line is not connected properly or water supply is not on. • Dispenser panel Lock is activated. Solution • Check if the water line is installed correctly. Check if the water line stop cock is closed. • Deactivate dispenser panel Lock. • Use only Samsung-provided or approved filters. Unapproved filters may leak and damage the refrigerator. Water does not dispense. • A third-party water filter was installed.
Troubleshooting SmartThings Symptom Action • Could not find “SmartThings” in the app market. The SmartThings app is not available for some tablet and iPad and some smartphone. - • The SmartThings app fails to operate. • support that [Android] OS 6.0 or higher(minimum 2GB RAM Size) support that [iOS]10.0 or higher/iPhone6 or higher. The SmartThings app is available for applicable models only. The old Samsung Smart Refrigerator app cannot connect with Samsung Smart Home models.
Samsung Family Hub Symptom Could not find “Samsung Family Hub” in the app market. Could not log into the app. Action • The Samsung Family Hub app is not available for some tablet and iPad and some smartphone. - • • support that [Android] OS 6.0 or higher(mimimum 2 GB RAM Size) support that [iOS]10.0 or higher/iPhone 6 or higher. You must log into your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create one.
Troubleshooting Smart Grid (applicable models only) Symptom Action To use the Smart Grid (Demand Response) and Energy Management functions on your refrigerator, you need the following: Devices What Do I Need to use the Energy Management and Smart Grid functions? • • • A wireless access point (router) A Samsung Energy Management-supported refrigerator A smartphone Registration • • Connect your refrigerator to your home Wi-Fi network. Register for the EMS service with your electric company.
Do you hear abnormal sounds from the refrigerator? Before calling for service, review the checkpoints below. Any service calls related to normal sounds will be charged to the user. These sounds are normal. • When starting or ending an operation, the refrigerator may make sounds similar to a car engine igniting. As the operation stabilizes, the sounds will decrease. Buzzing! Clicking! or Chirping! • While the fan is operating, these sounds may occur.
Troubleshooting • As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds. Bubbling! • As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working. Cracking! • • For ice maker models: When the water valve opens to fill the ice maker, buzzing sounds may occur.
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Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care center. Country AUSTRALIA NEW ZEALAND Contact Center 1300 362 603 (Other) 1300 425 299 (HHP) 0800 726 786 (All Product) 0800 6 726 786 (Support for Smart Mobile Devices) Web Site www.samsung.com/au/support www.samsung.
