Sprint User Guide A downloadable, printable guide to your Samsung Galaxy J3 Emerge and its features. Available applications and services are subject to change at any time.
Table of Contents GETTING STARTED 1 Introduction 2 About the User Guide 2 Get Support from Sprint Zone 2 Set Up Your Phone 4 Parts and Functions 4 Battery Use 6 Insert the Battery 6 Remove the Battery 7 Charge the Battery 8 Turn Your Phone On and Off 9 Use the Touchscreen 11 Activate Your Phone 14 Complete the Setup Screens 15 Basic Operations Basics 17 17 Home Screen and Applications (Apps) List 17 Phone Settings Menu 18 Portrait and Landscape Screen Orientation 18 Captu
Google Play Store 29 Find and Install an App 30 Request a Refund for a Paid App 30 Update an App 31 Uninstall an App 32 Get Help with Google Play 33 Lock and Unlock Your Screen 33 Update Your Phone 34 Your Phone's Home Screen 37 Home Screen Basics 37 Home Screen Layout 37 Extended Home Screens 38 Status Bar and Notification Panel 38 Status Bar 38 Notification Panel 41 Customize the Home Screen 44 Change the Wallpaper 44 Add Shortcuts to the Home Screen 45 Add Widgets to t
Wi-Fi Calling 65 Caller ID Blocking 66 Call Waiting 66 Conference Calling 67 Call Forwarding 68 Call Settings Contacts 69 72 Add a Contact 72 View Contacts 74 Contacts Screen Layout 75 Edit a Contact 76 Delete a Contact 77 Favorites 78 Groups 79 Share a Contact 81 Profile Sharing 83 Import Contacts 84 Back Up Contacts 85 Contacts Settings 86 Messaging 88 Text and Multimedia Messaging 88 Send a Text Message 88 Send a Multimedia Message (MMS) 89 Save and Resume a Dr
Add Another Google (Gmail) Account 100 Switching Between Gmail Accounts 101 Gmail Settings 101 Email 102 Set Up an Email Account 102 Add an Email Account 103 Add an Exchange ActiveSync Account 105 Create and Send an Email Message 106 Open Email Messages 107 Delete an Email Account 108 Manage Your Email Inbox 108 Exchange ActiveSync Email Features 109 Email Settings 111 Internet and Social Networking 114 Data Services General Information (4G LTE and 3G Networks) 114 4G LTE 114
Sprint International Voicemail Service 127 Set Up Your Voicemail Access Number for International Use 127 Access Your Voicemail Internationally 128 International Data Roaming Access Email and Data Services Internationally Contact Sprint for Assistance with International Service Connectivity 129 129 130 132 Transfer Files between Your Phone and a Computer 132 Wi-Fi 133 Turn Wi-Fi On and Connect to a Wireless Network 134 Wi-Fi Settings 135 Disconnect Wi-Fi 135 Wi-Fi Direct 135 Bluetooth 13
Send Pictures or Videos by Bluetooth 153 Send Pictures or Videos via Additional Apps or Social Media 154 Camera Settings 155 Switch Cameras 155 Set Camera Functions 155 Productivity 158 1Weather 158 AAA 158 Calculator 158 Calendar 159 Add an Event to the Calendar 159 View Calendar Events 160 Sync Calendars 161 Synchronize an Exchange ActiveSync Calendar 162 Calendar Settings 162 Caller ID 163 Clock 163 Set Alarms 163 Additional Clock Features 164 Drive 166 Google Duo
App Spotlight 172 DraftKings 173 Galaxy Apps 173 Gallery 173 Google Play Music App 174 Play Music with Google Play 174 Google Play Music Screen Layout 175 Create Playlists in Google Play Music 176 Loot 177 NextRadio 178 Playphone 178 Samsung+ 178 Sprint Fun & Games 178 Sprint Music Plus 179 Sprint TV & Movies 180 Sprint Zone 180 Texture 181 YouTube 181 SETTINGS 183 Connections Settings 184 Basic Settings 184 Wi-Fi Settings Menu 186 Bluetooth Settings 188 Data Us
Sounds and Vibration Settings 206 Sound Mode 207 Vibrate While Ringing 208 Volume 209 Ringtones and Sounds 210 Vibration Pattern 212 Notification Sounds 212 Do Not Disturb 213 System Sounds 215 Key-tap Feedback 216 Sound Quality and Effects 217 Notifications Settings 218 Display Settings 219 Brightness 220 Font Size and Style 220 Easy Mode 221 Icon Frames 222 Status Bar 223 Screen Timeout 224 Screen Saver 225 Advanced Features Settings 225 One-Handed Operation 225
Secure Startup 238 Encrypt SD Card 238 Other Security Settings 238 Accounts Settings 240 Accounts 240 Backup 241 Google Settings 244 Accessibility Settings 245 Vision Accessibility Settings 246 Hearing Accessibility Settings 247 Dexterity and Interaction Settings 248 Configure Other Accessibility Settings 249 System Settings General Management Settings 250 250 Language and Input Settings 250 Date and Time Settings 252 Reset 253 Factory Data Reset 255 Device Maintenance Sett
Copyright Information INDEX 273 Intellectual Property 273 Open Source Software 273 Disclaimer of Warranties; Exclusion of Liability 273 Samsung Electronics America, Inc.
Getting Started The topics in this section will introduce you to your phone, help you get set up with service, provide an overview of the phone screen, and get you started with basic phone operations.
Introduction The following topics describe the basics of using this guide and your new phone. About the User Guide Thank you for purchasing your new Samsung Galaxy J3 Emerge. The following topics explain how best to use this guide to get the most out of your phone. Before Using Your Phone Read the Get Started guide and Important Information booklet that were packaged with your phone thoroughly for proper usage. Accessible services may be limited by subscription contract conditions.
2. From the Sprint Zone main page, tap Support. 3. Tap a topic to view its contents.
Set Up Your Phone The following topics give you all the information you need to set up your Samsung phone and wireless service the first time. Parts and Functions This topic illustrates your phone’s primary parts and key functions. Note: Your phone's screens and apps layouts are subject to change. This user guide uses sample images only. Phone Layout The following illustration outlines your phone’s primary external features and keys.
Part Description Home key Returns you to the home screen. Recent apps key Access recently used apps. Touchscreen Display information needed to operate your phone, such as the call status, the Contacts list, and the date and time. Also provides one-tap access to all of your features and applications. Volume key Adjust the ringtone or media volume or adjust the voice volume during a call. Front camera Takes pictures and records videos while facing the screen, and allows you to video conference.
Caution: Inserting an accessory into the incorrect jack may damage the phone. Battery Use The following topics explain how to insert and remove your phone’s battery. Insert the Battery Follow these instructions to insert your phone’s battery safely and properly. 1. Remove the battery cover. l Lift gently in the direction shown. Caution: When removing the back cover, use the slot next to the Volume key to gently lift the cover off. Pulling on the Speaker (located next to Power button) may cause damage.
l Align the contacts of the battery with the contacts in the phone. 3. Attach the battery cover. l Make sure all the tabs are secure and there are no gaps around the cover. Remove the Battery Follow these instructions to remove your phone’s battery. Always power the phone off before removing the battery. 1. Remove the battery cover. l Lift gently in the direction shown. Caution: When removing the back cover, use the slot next to the Volume key to gently lift the cover off.
Warning: Do not bend or twist the back cover excessively. Using excessive force on the cover during removal or installation of an internal component can cause the material to break. 2. Remove the battery. l Lift upward gently as shown. Charge the Battery Your device is powered by a rechargeable, standard Li-Ion battery. A USB charger (charging head and USB cable) is included with the device, for charging the battery from any standard outlet. The battery comes partially charged.
2. Connect the USB cable to the charging head, and then plug the charging head into a standard outlet. 3. Unplug the charging head from the outlet and remove the USB cable from the device when charging is complete. Charge Using a PC Connection Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending on the type of connection, your phone’s battery may not charge. 1.
Your phone will power on. Depending on the settings, you may see the lock screen. l l l See Lock and Unlock Your Screen and Screen Lock for information about using the screen lock. The first time you turn the phone on, you will see the startup screens. See Complete the Setup Screens for details. If your phone is not yet activated, see Activate Your Phone for more information. Turn Your Phone Off 1. Press and hold the Power/Lock key to display the device options menu. 2.
Use the Touchscreen Your phone’s touchscreen lets you control actions through a variety of touch gestures. Please note that a touch screen responds best to a light touch from the pad of your finger or a capacitive stylus. Using excessive force or a metallic object when pressing on the touch screen may damage the tempered glass surface and void the warranty.
Swipe or Slide To swipe or slide means to quickly drag your finger vertically or horizontally across the screen. Drag To drag, press and hold your finger with some pressure before you start to move your finger. While dragging, do not release your finger until you have reached the target position.
Flick Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quick strokes. This finger gesture is always in a vertical direction, such as when flicking the contacts or message list. Rotate For most screens, you can automatically change the screen orientation from portrait to landscape by turning the phone sideways. When entering text, you can turn the phone sideways to bring up a bigger keyboard. See Samsung Keyboard for more details.
Pinch and Spread Pinch the screen using your thumb and forefinger to zoom out or spread the screen to zoom in when viewing a picture or a Web page. (Move fingers inward to zoom out and outward to zoom in.) Activate Your Phone Follow the instructions below to activate your phone if it has not already been activated. Depending on your account or how and where you purchased your phone, it may be ready to use or you may need to activate it on your Sprint account.
o Tap Activate to override auto-activation and start the manual activation wizard. o Follow the prompts to complete the activation process. To confirm activation, make a phone call. If your phone is still not activated, visit sprint.com/support for assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-2114727 from another phone. Tip: Do not press the Power/Lock key while the phone is being activated. Pressing the Power/Lock key cancels the activation process.
Note: When you sign in to a Google Account on your device, Factory Reset Protection is turned on. Factory Reset Protection (FRP) prevents other people from using your device if it is reset to factory settings without your permission. See Factory Reset Protection for more information. l l l l l o Enter your email – Enter your Gmail™ address and password and tap Accept to agree to the terms of service and privacy policy and sign in to your current Google Account.
Basic Operations The following topics outline basic features and operations of your phone. Basics The following topics offer an overview of your phone’s basic operations. Home Screen and Applications (Apps) List Most of your phone’s operations originate from the home screen or the Apps list. 1. From any screen press Home 2. Tap Apps to display the home screen. to display the Apps list. For information about using the home screen, see Home Screen Basics.
Phone Settings Menu You can customize your phone’s settings and options through the Settings menu. n From home, tap Apps > Settings . – or – Pull down the status bar and tap Settings . Portrait and Landscape Screen Orientation The default orientation for your phone’s screen is portrait (vertical), but many apps will change to landscape orientation (widescreen) when you rotate the phone sideways.
Note: Not all screens will adjust for landscape orientation. Turn Screen Rotation On or Off 1. Pull down the status bar to display the quick settings menu. 2. Tap Auto rotate to turn the option off, or tap Portrait to turn the option on. Capture Screenshots You can use your phone’s power and home keys to capture screenshots. n Press and hold the Power/Lock key and Home key at the same time to capture a screenshot of the current screen.
The application opens. Apps List The Apps list expands to include any apps you download and install on your phone. The following table outlines the primary apps that have been preinstalled on your phone. App Function/Service 1Weather Receive real-time local weather information at any location in the world. Access 7-day and hourly weather forecasts for your area. AAA Plan trips and access AAA™ member services. Amazon (Amazon Shopping) Shop at amazon.com™ from your device.
App Function/Service Drive Open, view, rename, and share your Google Docs™ and files. Located in the Google folder in the Apps list. Duo Make one-to-one video calls. Located in the Google folder in the Apps list. Email Send and receive email from a variety of email service providers. Located in the Samsung folder. Facebook Keep up with friends and family with the Facebook app. Share updates, photos, and videos, as well as text, chat, and play games.
App Function/Service Listen to your favorite FM radio stations on the go with NextRadio®. Tune in to any FM frequency in your area and listen to the radio without the cost of streaming music. NextRadio Phone Make and receive phone calls. Photos Automatically back up your photos and videos to your Google Account. Located in the Google folder in the Apps list. Play Movies & TV Watch movies and TV shows purchased from Google Play.
App Function/Service Uber Hire a private driver in more than 130 cities and 30 countries. Uber is an entirely new and modern way to travel. Voicemail Use Visual Voicemail for a quick and easy way to access your voicemail. Now you can find exactly the message you are looking for without having to listen to every voicemail message first. Wi-Fi Calling View and configure the Wi-Fi calling feature. YouTube View and upload YouTube™ videos from your device. Located in the Google folder in the Apps list.
Note: Keyboard layouts and options may change depending on where you are using them. For example, if you are entering text to do a Web search, a search icon may be available instead of an enter key. Samsung Keyboard Use the touchscreen Samsung keyboard for entering text. The keyboard appears automatically when you tap a text entry field, and can be used in either portrait or landscape mode. You can also use the Google voice typing option to enter text using your voice.
l l Tap Shift to change the case of the text (the arrow will turn blue). Tap Shift switch to all capitals (the key will turn blue). Tap Symbols to switch to a symbols keyboard. There are two symbol keyboards; to switch between them, tap Symbols (1 of 2) l l l twice to Tap Google voice typing Google Voice Typing. Touch and hold Options or Symbols (2 of 2) . to switch to Google voice typing to enter text by speaking. See to open an options menu. Select from the following options.
Note: Tap Settings typing. > Languages to download additional languages for use with Google voice Configure Google Voice Typing To customize Google voice typing: 1. From a Home screen, tap Apps and input. > Settings > General management > Language 2. Tap Google voice typing for options. For more information, see Language and Input Settings. Tips for Editing Text Your phone gives you many options to make entering text easier, including copying, cutting, and pasting.
Note: Although you need a Gmail account to use certain features of your phone, such as Google Play, you do not need to use Gmail as the default account for your phone. Create a Google Account Online 1. From a computer, launch a Web browser and navigate to google.com. 2. On the main page, click Sign-in > Create account. 3. Follow the prompts to create your free account. 4. Look for an email from Google in the email box you provided, and respond to the email to confirm and activate your new account.
l View your Google Account credentials. l Select Google services. l Set up payment info. You are signed in to your Google Account, and your phone will synchronize selected items with your new account. Sign In to Your Google Account If you have a Google Account but have not yet signed in with your phone, follow these instructions to sign in to your Google Account. 1. From home, tap Apps > Settings > Accounts > Accounts > Add account. 2. Tap Google, and then tap Enter your email. 3.
You will not be able to access the device after a factory data reset if you do not have your Google Account username and password. For more information, see Factory Data Reset. Caution: You should remove your Google Account before shipping your device to Samsung or any other service provider for service and before resetting the device to factory settings. Enable Factory Reset Protection Adding a Google Account to your device automatically turns on the Factory Reset Protection (FRP) security feature.
Find and Install an App When you install apps from Google Play and use them on your phone, they may require access to your personal information (such as your location, contact data, and more) or access to certain functions or settings of your phone. Download and install only apps that you trust. 1. From home, tap Apps > Play Store . 2. When you open the Google Play store app for the first time, tap Get started to continue. 3.
1. From home, tap Apps 2. Tap Menu > Play Store . > My apps & games. 3. Tap the app to uninstall for a refund. The details screen for the app opens. 4. Tap Refund, and then tap Yes to confirm. Your app is uninstalled and the charge is cancelled. Update an App Depending on your settings, many apps will update automatically, or you can update apps directly from the Play store app. Update an App Directly 1. From home, tap Apps 2. Tap Menu > Play Store . > My apps & games. 3.
2. Tap Menu > My apps & games. 3. Tap the app you want to set for auto-update, and then tap Menu > Auto-update. The app is set to update automatically whenever an update becomes available. Note: Automatic updates are unavailable for some apps. Uninstall an App You can uninstall any app that you have downloaded and installed from Google Play. 1. From home, tap Apps 2. Tap Menu > Play Store . > My apps & games. 3. On the Installed screen, tap the app you want to uninstall, and then tap Uninstall > OK.
The app is uninstalled and removed from your phone. Get Help with Google Play The Google Play store app offers an online help option if you have questions or want to know more about the app. 1. From home, tap Apps 2. Tap Menu > Play Store . > Help & Feedback. The Web browser will take you to the Google Play Help Web page, where you will find comprehensive, categorized information about Google Play.
The lock screen appears. 2. Swipe your finger across the screen to unlock it. The screen is unlocked. l If you have set up a screen lock, you will be prompted to draw the pattern, enter the password, or enter the PIN. See Screen Lock. Update Your Phone From time to time, updates may become available for your phone. You can download and apply updates through the Apps manually menu.
2. Tap On/Off next to each option to enable backup. 3. Tap More options > Sync now to sync your Google Account information. To back up stored text messages: 1. From home, tap Apps > Messages . 2. Select the text message from the list to view the message thread. 3. Touch and hold on a portion of the text message from the string. The Message options context menu appears. Note: You can back up stored text messages by forwarding them to your own phone number.
2. Tap Download updates manually. Your phone automatically downloads and installs any available updates. You may be required to power your phone off and back on to complete the software upgrade. Alternatively, you can access system updates through the notification panel. 1. Locate the System Update Available icon ( ) in notifications. 2. Pull down the status bar. 3. Tap System Update Available to open the System Updates screen. 4. Tap Download and follow the prompts.
Your Phone's Home Screen The following topics describe how to use and customize your phone’s home screen, understand the status bar, and use the notification panel. Home Screen Basics The home screen is the starting point for your phone’s applications, functions, and menus. You can customize your home screen by adding application icons, shortcuts, folders, widgets, and more. Home Screen Layout Your home screen extends beyond the initial screen. Swipe the screen left or right to display additional screens.
Item Description Application icons Application icons are shortcuts to favorite applications. You can add and remove these shortcuts as you wish. Applications (Apps) Tap to open the applications (apps) list. The Apps list key is a primary shortcut available from all home screens. list Primary shortcuts Primary shortcuts are application shortcuts that appear in the same location on all of your phone’s home screens.
Status Bar Layout Main Status Icons Icon Status Bluetooth: Bluetooth is active. GPS: GPS is active. Wi-Fi: Wi-Fi is active. File download in progress: Download of a file or app is in progress. Mute mode: Mute mode is enabled. Vibrate mode: Vibrate mode is enabled. Speakerphone: Call is using speakerphone. Signal strength: Cellular network signal strength is displayed. Roaming signal strength: Roaming network signal strength is displayed. 3G: The device is connected to a 3G wireless network.
Icon Status Sync: Sync is active. Battery charging: Battery is charging. Battery full: Battery is fully charged. Mobile hotspot: Connected as a mobile hotspot. Main Notification Icons Icon Notification Missed call: A call has been missed. Call on hold: A call is on hold. New voicemail: New voicemail message has been received. New email: New email has arrived. New Gmail: New Gmail has arrived. New message: New text or MMS message. New Sprint Zone message: New Sprint Zone message has arrived.
Notification Panel Your phone’s notifications appear at the left side of the status bar, and you can access the full notification panel by pulling down the status bar. From there, you can check notifications, download updates, open messaging apps, use the quick settings menu, and more. Open the Notification Panel 1. Pull down the status bar. (Slide your finger down from the top of the screen.) The notification panel opens. 2. Drag down Expand Getting Started to display additional quick settings.
Close the Notification Panel n Slide the notification panel up. (Slide your finger up from the bottom of the screen.) – or – Tap Back to close the notification panel. Notification Panel Layout The notification panel gives you access both to notifications and the quick settings menu. Item Description Settings Display the Settings screen. Quick settings Quickly enable or disable a feature. Expand See all available Quick settings, adjust screen brightness, and more.
The notification panel opens. 2. Drag down Expand Getting Started to display additional quick settings.
3. Touch and hold a quick setting to edit the quick settings menu. 4. Drag buttons to arrange which options appear in the quick settings panel. 5. Tap Done when you are finished. Customize the Home Screen Learn how to set the wallpaper and add, move, or remove shortcuts, widgets, and folders from the home screen. Operations for Rearranging the Home Screen n Moving Widgets and Icons: From home, touch and hold an item, and then drag it to the desired location.
l You can also access the wallpaper menu through settings. From home, tap Apps Settings > Wallpapers and themes > . 2. Tap an option to select the wallpaper, and then select: l Home screen to set the background wallpaper for your home screen. l Lock screen to set the wallpaper for your phone’s lock screen. l Home and lock screens to set a wallpaper for both your home screen and your lock screen. 3. Tap Set as wallpaper. The wallpaper is set.
Add Widgets to the Home Screen You can add widgets to your phone’s home screen. Widgets are self-contained apps that display on a home screen. Unlike a shortcut, the Widget works like as an onscreen application. There are all kinds of widgets, including links to a specific contact, Internet bookmarks, Facebook status windows, Gmail and email accounts, and many others. 1. From home, touch and hold an empty space, and then tap Widgets . The Widgets list opens. 2. Touch and hold a widget icon.
2. Type a name, and then tap Back . A new folder is created. 3. To add more app shortcuts to the folder, touch and hold a shortcut, and then drag it on top of the new folder. The new shortcut is added to the folder. Change Folder Names Once you have added folders, you can change the name easily from the folder display. 1. From home, tap the folder to open it, and then tap the folder name. 2. Type a new name, and then tap Back . Change the Folder Color You can change the color of a folder. 1.
Making Connections The topics in this section will cover your phone’s ability to help you make connections, from phone calls and maintaining contacts, to text messages, email, Internet, and international services.
Phone Calls and Voicemail The following topics outline the use of your device’s phone app to place and receive calls, use voicemail, and more. Place and Answer Calls The following topics describe how to directly dial calls, how to answer incoming calls, and how to use the in-call screen options. Adjust In-Call Volume n Adjusting Call Volume: Press the Volume key up or down during the call. Troubleshooting Problem: Difficulty during call.
l As you enter digits, Smart Dial searches for contacts that match. If you see the number you want to dial, tap it to place the call immediately without entering the rest of the number. 3. Tap Dial to call the number. The phone dials the number. The call begins when the other party answers. 4. To end the call, tap End . The call ends. Troubleshooting Problem: Call does not connect.
1. Unlock the screen. For more information, see Lock and Unlock Your Screen. 2. From home, tap Phone > Keypad 3. Tap 9-1-1 ( . ), and tap Dial . As long as you are in an area covered by wireless service, the emergency call is placed. Enhanced 9-1-1 (E 9-1-1) Information This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing E 91-1 emergency location services where available.
The call begins. 2. To end the call, tap End . The call ends. Mute the Ringing Sound To mute the ringer without rejecting the call, you can do either of the following: n Press the Volume key down. n Place the phone face down on a level surface. Reject an Incoming Call n When a call arrives, slide Reject Making Connections to the left to reject it.
The ringtone or vibration will stop and the call will be sent directly to voicemail. Reject a Call and Send a Text Message You can reject an incoming call and automatically send a text message to the caller. 1. When a call arrives, slide Send message up from the bottom of the screen. The ringtone or vibration will stop and you will see a list of preset text messages. 2. Tap one of the messages to send it to the caller. The selected message will be delivered to the caller.
In-Call Screen Layout and Operations While you are on a call, you will see a number of options. In-Call Screen Layout n Tap options to activate them during a call. l Add call: Initiate a conference call (3-way call). l Merge: Join two currently active calls (conference). l Extra volume: Increase the call volume. l Bluetooth: Route the phone’s audio through a connected Bluetooth headset (On) or through the speaker (Off).
Warning: Because of higher volume levels, do not place the phone near your ear during speakerphone use. l Keypad/Hide: Toggle the appearance of the onscreen keypad. Show the keypad to enter additional numbers, for example, an extension or access code. o l For example: When you call your bank’s 800 number, use the keypad to enter your account number and PIN. Mute: Mute the microphone during an active call. Tap again to unmute the microphone. Note: If Mute is activated, the speaker mode is deactivated.
3. Tap a contact. 4. Tap Call next to the number you want to call. The phone dials the number. The call begins when the other party answers. 5. To end the call, tap End . The call ends. Tip: You can also place a call directly from the Contacts list. Swipe the entry you want to call from left to right to place a call to the entry’s primary number. Call from Call Log The call log list lets you quickly place calls to recent incoming, outgoing, or missed numbers. 1.
5. To end the call, tap End l . The call ends. Tip: You can also place a call directly from the call log list. Swipe the entry you want to call from left to right to place a call. Voicemail Follow the instructions below to set up voicemail on your phone. You should set up your voicemail and personal greeting as soon as your phone is activated. Always use a passcode to protect against unauthorized access.
Important: Voicemail Passcode – It is strongly recommended that you create a passcode when setting up your voicemail to protect against unauthorized access. Without a passcode, anyone who has access to your phone is able to access your voicemail messages. Visual Voicemail This topic describes the Visual Voicemail feature of your phone's service, as well as the steps required to set up Visual Voicemail on your phone.
You will see a Welcome to Visual Voicemail screen. 2. Scroll through the Welcome to Visual Voicemail introduction screens to view a brief explanation of the visual voicemail services. 3. At the end of the welcome screens, a Personalize your voicemail prompt displays. 4. Tap Personalize and follow the system prompts to: l Create a passcode (part of standard voicemail). l Record your name announcement. l Record your greeting.
You will see the voicemail inbox. 2. Tap a message, and then tap Play 3. Tap Back to review it. to return to the voicemail inbox to review additional messages. Tip: For an explanation of all your Visual Voicemail options, tap More options Voicemail Menu > Visual Voicemail Settings. > Help > Visual Visual Voicemail Options Your Visual Voicemail options appear as icons at the bottom of the voicemail review screen. 1. From home, tap Apps Making Connections > Voicemail Phone Calls and Voicemail .
2. The following options are available when viewing the voicemail inbox. l More options : Access Search, Settings, and Help features. o New Voice SMS: Send a voice message to friends. o New Avatar message: Send an animated voice message to friends. o Search: Search your voice messages. o Upgrade to Premium: Subscribe to the premium Voice-to-Text transcription service. This service requires an additional monthly charge.
o Upgrade to premium: Subscribe to the premium Voice-to-Text transcription service. This service requires an additional monthly charge. o Help: View help topics for Visual Voicemail. o Settings: Customize your Visual Voicemail settings. 4. Touch and hold a message to manage your messages. The following options are available: l Delete : Delete selected messages. l More options : Select additional options. o Archive: Save this message. o Mark as Read: Mark this voicemail as being read.
2. Tap More options > Settings. You will see the Voicemail settings menu. 3. Select an option to change its settings: l l Avatar: Configure you Avatar options. Display: Change your voicemail message theme and enter a name to identify yourself to people when replying or forwarding messages. l Help/Info: View help topics for using Visual Voicemail. l Preferences: Change your Visual Voicemail application preferences. l Sound: Change your sound/speakerphone options. l Updates: Check for updates.
2. Tap More options > Settings > Preferences > Personalize voicemail. 3. Tap OK to connect to the voicemail system. Follow the prompts to change your current greeting. Edit the Display Name Using the Voicemail Menu From your Visual Voicemail menu, you can quickly change the name or number attached to your voice messages. 1. From home, tap Apps 2. Tap More options > Voicemail . > Settings > Display > Display name. 3.
Optional Calling Services The following topics outline additional voice-related services available with your phone, including WiFi Calling, call services and more. Wi-Fi Calling Wi-Fi Calling uses Wi-Fi networks to help improve voice and data coverage. It sends and receives calls and text messages over a connected Wi-Fi network and may offer better coverage in buildings and areas of poor cellular reception. Set Up Wi-Fi Calling 1. From home, tap Apps 2. Tap Wi-Fi Calling > Settings .
Wi-Fi Calling will be turned off, and the Wi-Fi Calling icon will not appear in the status bar. Tip: You can also turn Wi-Fi Calling on or off through the quick settings menu. Pull down the status bar to display the quick settings menu and tap Wi-Fi Calling to enable or disable the feature. Caller ID Blocking Caller ID identifies a caller before you answer the phone by displaying the number of the incoming call. If you do not want your number displayed when you make a call, follow these steps. 1.
Note: For those calls where you do not want to be interrupted, you can temporarily disable Call Waiting by tapping * 7 0 ( reactivated once you end the call. ) before placing your call. Call Waiting is automatically Conference Calling With conference calling, also known as 3-way calling, you can talk to two people at the same time. When using this feature, the normal airtime rates will be charged for each of the two calls. 1. On the Phone screen, enter a number and tap Dial Contacts).
3. When you are connected to the second party, tap Merge session. 4. To end the three-way call, tap End . Your conference call is now in . Note: If one of the people you called hangs up during your call, you and the remaining caller stay connected. If you initiated the call and are the first to hang up, all callers are disconnected. Call Forwarding Call Forwarding lets you forward all your incoming calls to another phone number – even when your phone is turned off.
1. From home, tap Phone 2. Tap * 7 2 0 ( 3. Tap Dial . ). . You will hear a tone to confirm the deactivation. Call Settings Your phone’s Call Settings menu lets you configure your voicemail options and a number of other settings for the phone application. Call Settings Options Use the Call Settings menu to adjust the following settings: Setting Description Swipe to call or send messages Place a call to a displayed contact by swiping right. Send a message to a displayed contact by swiping left.
Setting Description More settings Voicemail n TTY mode: Enable service on your phone. n Hearing aids: Improve the sound quality of your phone when using hearing aids. n US dialing: Replace + with the international dialing code, except when entering +1. n International dialing: Enter the international dialing code automatically (only when US dialing is disabled). n DTMF tones: Set the length of DTMF tones, which are used when pressing the keypad while on a call.
l Tap a menu item to display its options. l Select your options and follow the prompts to set them. Your call settings options are set. TTY Mode A TTY (teletypewriter, also known as a TDD or Text Telephone) is a telecommunications device that allows people who are deaf, hard of hearing, or who have speech or language disabilities, to communicate by telephone. Your phone is compatible with select TTY devices.
Contacts The Contacts application lets you store and manage contacts from a variety of sources, including contacts you enter and save directly in your phone as well as contacts synchronized with your Google Account, your PC, compatible email programs (including Exchange Server), and your Facebook friends. Contacts Cautions Information saved in Contacts may be lost or changed if the battery is removed for a long period or left uncharged. Accident or malfunction may also cause loss or change to information.
The Add Contact screen appears. 3. If you have multiple account types associated with your phone, select a contact type. l l l Select Google if you want to save contacts to your Google Account; these will be synced automatically with your Google Account online. Select Device as the sync account if you want your contacts on your phone only; they will not be synced with your Google Account.
Note: To add more phone numbers, email addresses, etc., tap Add field. on the right side of the entry 5. When you have finished adding information, tap Save. The contact is added. Save a Phone Number You can save a phone number to Contacts directly from the phone keypad. 1. From home, tap Phone . 2. Enter a phone number and tap Add to Contacts . 3. To add the number to an existing contact, tap Update existing. To add a new contact, tap Create contact.
l Tap Call to dial the contact’s default phone number. l Tap Message l Tap Details to send the contact a message. to view more information about the contact. Contacts Screen Layout The following illustration show’s your Contacts app layout and describes the various features.
Item Description Search Search contacts. More options Access additional options. Image Tap to show the contact’s image. Contact Tap to show the contact’s details. Add new contact Add a new contact. Edit a Contact Once you have added a contact, you can add or edit any of the information in the entry, assign a caller ID picture, customize with a unique ringtone, and more. 1. From home, tap Apps > Contacts . You will see the Contacts list. 2. Tap a contact, and then tap Details .
4. Tap any field you want to change or add. See Add a Contact. 5. Add or edit the information, and then tap Save. Your changes are saved to the contact entry. Note: To select a type (label) for a phone number, email address, or postal address (such as Mobile, Home, Work, etc.), tap the type to the right of the field. Note: To add more phone numbers, email addresses, etc., tap Add field. on the right side of the entry Delete a Contact You can delete a contact from the contacts details page. 1.
The contact’s detailed listing appears. 3. Tap More options > Delete. 4. Tap Delete. The contact is deleted. Tip: You can also touch and hold the contact from the contact list and then tap Delete > Delete. Favorites Marking contacts as favorites lists them at the top of the Contacts tab in the Phone app, allowing you to quickly access your most used or preferred Contacts entries.
Mark Contacts as Favorites 1. From home, tap Apps > Contacts 2. Tap a contact, and then tap Details 3. Tap Favorite . . to turn the star yellow . Remove Contacts from Favorites 1. From home, tap Apps > Contacts 2. Tap a contact, and then tap Details 3. Tap Favorite to turn the star white . . . Make a Call from Favorites 1. From home, tap Apps > Phone > Contacts tab. 2. Tap a contact to display it, and then tap Call . Groups You can use groups to organize your contacts.
Create a Group 1. From home, tap Apps 2. Tap More options > Contacts . > Groups, and then tap Create. 3. Tap fields to enter information about the group: l l Tap Group name to enter a name for the new group. Tap Group ringtone to select a ringtone for notifications for incoming calls from group members. 4. Tap Add member and select a member or members to add to the new group, and then tap Done. 5. Tap Save to save the new group. Add Contacts to a Group 1. From home, tap Apps 2.
Send an Email to a Group You can send an email to members of a group, if the members have an email address stored in their contact record. 1. From home, tap Apps > Contacts . 2. Tap More options > Groups, and then tap a group. 3. Tap More options > Send email. 4. Tap Recipients to edit the group’s members receiving the message. 5. Continue to choose an email account, or Gmail, and then enter your email and send it.
5. Select a sharing method: l When sharing a contact as a vCard file, the following sharing methods are available: o Link sharing: Send large files to others, even to people who are not in your Contacts. o Bluetooth: Send the information using Bluetooth. See Bluetooth for information on pairing and sending using Bluetooth. o Contacts: Send the information to your Contacts. o Save to Drive: Save the information to your Google Drive™ account. o Email: Send the information as an email attachment.
o Save to Drive: Save the information to your Google Drive account. o Email: Send the information as an email attachment. If prompted, select an email account. Address the message, add a subject and a message, and then tap Send. See Create and Send an Email Message for details on sending email. o Gmail: Send the information as a Gmail attachment. Address the message, add a subject and a message, and then tap Send for details. .
Your profile displays. 3. Tap Profile sharing, and then tap On/Off to enable the feature. 4. Set Profile sharing options: l l Share with: Share your profile with the public, all contacts, your favorite contacts, or selected contacts. Shared profile info: In addition to your name, status, and profile picture, you can share your email, organization, address, and date of birth. l Back up profile data: Back up and restore your profile using your Samsung account.
2. Tap More options > Settings > Import/export contacts. You will see the Import/Export contacts menu. 3. Tap Import and follow the prompts to complete the import. The contacts are imported and stored in the selected account. Back Up Contacts If you are saving contacts to an account that does not automatically back them up to the Cloud, you can manually back them up to an optional installed SD card for re-import if needed.
You will see the Import/Export contacts menu. 3. Tap Export and follow the prompts to complete the export. The contacts are exported and saved to the installed SD card. Contacts Settings Configure options for contacts stored on your phone. 1. From home, tap Apps > Contacts . You will see the Contacts list. 2.
l Share multiple contacts: You can choose how to transfer contacts, when sharing them with other devices, such as using Bluetooth. o As one file: Multiple contacts are sent together. This method can be faster, but depends on whether the target device can accept multiple name cards. If not, only one contact will be sent. o Individually: Name cards are sent individually.
Messaging With wireless service and your phone’s messaging capabilities, you have the opportunity to share information through many different channels and accounts, including Gmail (Google), personal and corporate email, and text and multimedia messaging. Text and Multimedia Messaging With text messaging (SMS), you can send and receive instant text messages between your wireless phone and another messaging-ready phone.
5. When done, tap Send to send the text message. Send a Multimedia Message (MMS) When you need to add a little more to a text message, you can send a multimedia message (MMS) with pictures, voice recordings, audio or video files, contact cards (vCard), or appointments (vCalendar). 1. From home, tap Apps > Messages . 2. On the Messaging screen, tap Compose new message . 3. To add recipients, you can: l l Enter phone numbers directly in the Recipient field.
5. Tap Attach . 6. In the Attach window, select from the following file attachments: l Camera: Take a new picture. l Gallery: Attach a picture from the Gallery app. l Other: Select from the following sources: o Image: Attach a stored picture. See View Pictures and Videos Using Gallery. o Video: Attach a stored video. See Record Videos. o Audio: Attach a stored music file or voice recording. o Record audio: Make a voice recording and attach it. o Samsung Notes: Attach a note.
1. In the multimedia message you are composing, tap Menu for a new slide. > Create slideshow to add space 2. Tap the space for the slide. 3. To compose your slideshow, do any of the following: l l Add a picture: Tap Attach > Image and select a picture. Add a video: Tap Attach > Video and select a video. (You cannot add both a picture and a video on the same slide.) l Add music or a voice recording: Tap Attach > Audio and select a file.
New message also appears in the notifications area of the status bar to notify you of a new text or multimedia message. The Messages displays the number of new messages. n app shortcut (if shown on the home screen) also To open the message, pull down the status bar to open the notification panel. Tap the new message to open and read it. For more information on reading and replying to messages see Manage Message Conversations.
Note: When Auto retrieve in MMS settings is disabled, only the message header is downloaded. To download the entire message, tap the Download button at the right side of the message. Note: If you are concerned about the size of your data downloads, check the multimedia message size before you download it. Reply to a Message 1. From home, tap Apps > Messages . 2. On the Messaging screen, tap a conversation to open it. 3.
l If the message is locked, tap Unlock on the options menu and hold the message to display the options menu again. 2. Tap Delete on the options menu. 3. When prompted to confirm, tap Delete. View Contact Information from a Message When you have received a message from someone in your stored contacts, you can tap the contact’s picture or icon in the conversation to open a menu of options.
o l l l Auto combination: Choose whether long messages that are received in multiple parts are automatically re-assembled to display as a single message. More settings > Multimedia messages: o Group conversation: Control how messages to multiple recipients are handled. When enabled, a single message is sent to multiple recipients. When disabled, a separate message is sent to each recipient.
Create and Send a Gmail Message Use your phone to create and send Gmail messages. 1. From home, tap Apps > Google > Gmail . The Gmail Inbox opens. 2. In the Inbox, tap Compose . The Gmail composition window opens. 3. Enter the message recipient(s), subject, and message, and then tap Send . The Gmail message is sent.
Open Gmail Messages Your phone allows you to access, read, and reply to all your Gmail messages. Open Gmail Messages from Notifications When new Gmail arrives, you will see New Gmail in the status bar. 1. Pull down the status bar to display the notification panel. 2. Tap the new message from the notification panel. The new Gmail message opens. l If you have two or more new Gmail messages, tapping the notification opens the Gmail Inbox.
The message thread opens, with the newest message displayed. Options when Reviewing Gmail Messages n Replying to Gmail Messages: With the Gmail message open, tap Reply reply message, and tap Send l n , compose your . To reply to all, tap More options > Reply all. Forwarding Gmail Messages: With the Gmail message open, tap More options > Forward, enter a recipient and an additional message, and tap Send .
3. Tap a label for the thread. The thread is added to the selected label. Archive Gmail Threads Remove sent and received Gmail threads so they do not appear in the Inbox. When replies arrive for archived threads, they appear in the Inbox again. 1. From home, tap Apps > Google > Gmail . The Inbox opens. 2. Touch and hold a conversation thread to add a checkmark to it, and then tap Archive . The thread is now archived.
Delete Gmail Threads If you no longer wish to keep a Gmail conversation thread, you can simply delete it from the Inbox. 1. From home, tap Apps > Google > Gmail . The Inbox opens. 2. Touch and hold a conversation thread to add a checkmark to it, and then tap Delete . The thread is deleted. Search Gmail Messages If you need to find a specific message or message thread, you can search Gmail from the Inbox. 1. From home, tap Apps > Google > Gmail . The Inbox opens. 2. Tap Search . 3.
4. After your phone connects with the Google servers, select the items you would like to sync with your phone and then tap Sync now. 5. Tap Finish setup. You are signed in to your Google Account, and you can access both of your Gmail accounts from the Gmail app. Note: You can also sign up for a new Gmail account from the Settings menu. In step 2 above, tap Or create a new account and follow the prompts.
2. Tap Menu > Settings . 3. Tap General settings to access settings for all accounts, or tap an account name to configure settings for a specific Gmail account. l l General settings: Gmail default action, Conversation view, Swipe actions, Sender image, Reply all, Auto-fit messages, Auto advance, Confirm before deleting, Confirm before archiving, and Confirm before sending.
A window for adding an account appears if no email account has been previously set up. 2. Tap a configured Gmail account to use it with the Email app, or tap Add new account to add a different email account. 3. Follow the prompts to set up your email account. The email account is set up and you will begin receiving email. Add an Email Account You can add several types of personal email accounts, such as POP3 and IMAP accounts, on your phone.
3. Tap Add account . 4. Follow the prompts to complete the account setup. The email account is added and you will begin receiving email for the account. Add an Email Account from the Settings Menu You can also set up email accounts from the Settings > Accounts menu. 1. From home, tap Apps Email. > Settings > Accounts > Accounts > Add account > 2. Enter the Email address and Password for the email account and then tap Sign in.
l If you have custom settings you need to configure, tap Manual setup and enter your settings. These may include mail type, user name, password, server, security type, etc. 3. Select your sync settings and then tap Next. 4. Enter an account name and a display name and tap Done to complete setup. The email account is set up and you will begin receiving email for the account. Important: If the account type you want to set up is not in the phone database, you will be asked to enter more details.
Create and Send an Email Message Compose and send email using any account you have set up on your phone. Increase your productivity by attaching files such as pictures, videos, or documents to your email messages. 1. From home, tap Apps > Samsung > Email . The email Inbox opens. l If you want to switch to a different email account, tap the account name at the top of the screen and select another account. 2. Tap Compose new email . The email composition window opens. 3.
Open Email Messages You can open and read email messages directly from the email Inbox. Reading and replying to email on your phone is as simple as on your computer. 1. From home, tap Apps > Samsung > Email . The email Inbox opens. 2. Tap the message you want to view. The email message opens. 3. Tap Reply or Reply all to reply to the message. Tip: Tap the account name at the top of the inbox to switch to a different email account.
n Replying to Email Messages: With an email message open, tap Reply compose your reply message, and tap Send. n Forwarding Email Messages: With the email message open, tap Forward recipient and an additional message, and tap Send. or Reply all , , enter a Delete an Email Account You can delete an email account from your phone if you no longer wish to receive messages for the account on your phone. 1. From home, tap Apps > Samsung > Email . The email Inbox opens. 2. Tap More options > Settings.
2. Tap the email account at the top of the screen to select a different Inbox, or tap Combined inbox to see all your email Inboxes at once. Refresh an Email Account Whatever your automatic synchronization settings are, you can also synchronize your sent and received email messages manually at any time. n While viewing the account you want to synchronize, swipe down. Sort Email Messages 1. On the email account Inbox, tap More options > Sort by. 2.
1. From home, tap Apps 2. Tap More options > Samsung > Email . > Settings. 3. Tap the Exchange ActiveSync account name to view its options. l The following options are available: o Sync account: Keep the account synchronized on your phone. o Account name: Change the account name. o Your name: Enter your name. o Always Cc/Bcc myself: Send a copy of each email you send to yourself. o Signature: Enable and configure your signature for each email you send.
o Security options: Manage encryption and signature options for outgoing email. o Exchange server settings: Modify the Exchange server settings for this email account. Email Settings Configure options for email accounts you set up on your phone. General Email Preferences 1. From home, tap Apps > Samsung > Email . 2. Tap More options > Settings to configure options. General email settings, which affect all email accounts, include: l Manage accounts: Configure options for specific accounts.
Manage Email Account Settings You can edit settings for your individual email accounts, such as email address and password, name display and signature, frequency of retrieval, and more. Note: Available settings depend on the type of email account. 1. From home, tap Apps > Samsung > Email . 2. Tap More options > Settings, and then tap an account to set its options. Individual email account settings may vary; see your service provider for details.
l Period to sync Email: Choose the period for synchronizing email between your phone and account. l Limit retrieval size: Choose the email retrieval size for each message. l Limit retrieval size while roaming: Choose the email retrieval size while roaming. l l l l l l l l l Out of office settings: Configure options for automatically sending replies when you are out of the office. Folder sync settings: Choose which folders to sync.
Internet and Social Networking The following topics describe how to connect to and use the Internet on your phone, and how to access popular social networking sites such as Facebook, Twitter, LinkedIn, and more. Data Services General Information (4G LTE and 3G Networks) The following topics will help you learn the basics of using your data services, including managing your user name, launching a data connection, and navigating the Web with your phone.
Your User Name When you buy your phone and sign up for service, you are automatically assigned a user name, which is typically based on your name and a number, followed by “@sprintpcs.com.” (For example, the third John Smith to sign up for Sprint data services might have jsmith003@sprintpcs.com as his user name.) When you use data services, your user name is submitted to identify you to the network. Your user name is automatically programmed into your phone. You do not have to enter it.
2. Tap Update Profile. Your phone will download and install the profile update. Data Connection Status and Indicators Your phone displays the current status of your data connection through indicators at the top of the screen. The following symbols are used: Icon Status Network (full signal): The fullness of the triangle icon indicates the strength of the signal. A fuller icon means a better signal. 4G LTE data service: Your phone is connected to a 4G LTE network.
When opening a secured page, users must decide as their responsibility whether or not to open the page with use of SSL/TLS. Sprint and the applicable Certification Authorities make no guarantees whatsoever to users regarding security of SSL/TLS. Use the Browser Launching the browser is as easy as tapping an icon. n From home, tap Apps > Samsung > Internet . The browser opens.
The browser opens. 2. Navigate to the Web page you want to bookmark, and tap More options Bookmarks. > Add to The add bookmark window opens. 3. Check or change the bookmark title, URL, etc., and then tap Save. The Web page is added to bookmarks. Bookmark Options n Editing Bookmarks: From the browser, tap Bookmarks More options , touch and hold a bookmark, tap > Edit bookmark, edit the bookmark, and then tap Save. n Deleting Bookmarks: From the browser, tap Bookmarks and then tap Delete.
The browser opens. 2. Tap Bookmarks . The bookmark window opens. l If you do not see Bookmarks , pull down the Web page to display the address bar. 3. Tap the History tab, and then tap an entry. The Web page opens. Open New Browser Tabs Use tabbed browsing to switch between websites quickly and easily. 1. From home, tap Apps Making Connections > Samsung > Internet Internet and Social Networking .
The browser opens. 2. Tap Tabs . The tabs window opens. l If you do not see Tabs , drag the Web page down to display the address bar. 3. Tap New tab. A new tab appears. l To switch tabs, tap one of the available thumbnails in the tabs window. Browser Settings Configure your Browser settings. 1. From home, tap Apps Making Connections > Samsung > Internet Internet and Social Networking .
The browser opens. 2. Tap More options > Settings to configure options: l Homepage: Choose a homepage to display when you launch Internet. l Default search engine: Choose a default search engine. l Auto fill profile: Manage your Auto fill profile. l Manual zoom: Override website requests to control zoom level. l Privacy: Choose options related to privacy.
The search results appear or a Web page opens. Chrome Support n To find on-phone help with Chrome, from Chrome, tap More options > Help & feedback. A Web page will open displaying Google help for Chrome. Tip: For more information, from your computer, visit: google.com/intl/en/chrome/browser/mobile. Google Messenger You can send and receive text (SMS) and multimedia (MMS) messages using Google Messenger. You can send texts over Wi-Fi even if you don’t have cell service.
l If this is the first time you have used Facebook on your phone, enter your Facebook ID and password and tap Log in to sign in to an existing account, or tap Create new Facebook account to set up a new Facebook account. 2. Tap Status and type an update, tap Photo and upload a picture from the gallery, tap Check In to share your location, “Like” and comment on friends’ posts, and more. Instagram Capture and share photos and videos with your friends.
Global Services With your phone and global roaming service from Sprint Worldwide℠ Wireless Service, you can make phone calls and use wireless data services around the globe on compatible CDMA and GSM/UMTS networks. For a country-specific travel guide, select your phone and destination from sprint.com/traveltips. Note: Global roaming is auto-enabled on your new Sprint phone. Visit sprint.com/globalroaming for more information.
3. Insert SIM card. Insert gently with gold IC chip facing downward. 4. Insert the battery. Align the contacts of the battery with the contacts in the phone. 5. Attach the back cover. l Make sure all the tabs are secure and there are no gaps around the cover. Caution: If the card is not inserted correctly, the device cannot detect the SIM card. Reorient the card and place it back into the slot if the SIM is not detected.
Set the Communications Method for Global Use Select a communications method for an overseas carrier as needed. 1. From home, tap Apps > Settings > Connections . 2. Tap Mobile networks. 3. Tap Network mode > CDMA / LTE/CDMA / GSM/UMTS / Automatic. The communications method is set. Note: At the time of purchase, your phone is set to the Automatic mode by default. This allows global usage and normally will not need to be changed.
Note: Plus Code Dialing is only available when roaming internationally on GSM networks and on certain CDMA networks in the United States, Canada, and the Caribbean. Note: International access codes and dialing information are available online at sprint.com/sww. To use Plus Code Dialing to place an international call: 1. From home, tap Phone to display the phone screen. 2. If you are on the GSM network, touch and hold 0 ( ) to insert a “+” on the phone dial screen.
1. From home, tap Apps 2. Tap Add > Contacts . to add a contact. 3. Type the contact information (for example, “My Voicemail”). 4. Touch and hold 0 ( number. ), and then tap 1 ( ) (+1), your area code, and your wireless phone 5. Tap Save. Your voicemail access number is saved as a contact. Access Your Voicemail Internationally You will need to call your voicemail number to access your voicemail while roaming internationally.
International Data Roaming Sprint Worldwide Wireless Service can also keep you connected using email and Web browsing when traveling in countries in which Sprint offers data service. Data services are available on both CDMA and GSM/UMTS networks. Check sprint.com/traveltips and sprint.com/sww to determine the services available where you are traveling. Note: Prior to using your Sprint Worldwide GSM/UMTS Data Services, you must establish and utilize your CDMA data services domestically on the Sprint Network.
Contact Sprint for Assistance with International Service If you experience any issues with voice or data services while outside of the United States, Sprint offers customer support 24 hours a day. In the event that you do experience an issue, try the following actions: n First try powering your phone off and then back on; this will force your phone to reregister with the network. n Try manually selecting another network. Information for selecting networks can be found in the phone guide.
Country From Landline Phone Caribbean (Anguilla, Barbados, Cayman Islands, and Dominica) 1-888-226-7212 France 0800-903200 Germany 0800-180-0951 Italy 800-787-986 Mexico 001-877-294-9003 Trinidad and Tobago 1-800-201-7545 United Kingdom 0808-234-6616 Note: This toll free service is available on ordinary landline phones and some public pay phones. This service does not cover any hotel access charges.
Connectivity The following topics address your phone’s connectivity options, including USB file transfer and tethering, Wi-Fi, Bluetooth, and more. Transfer Files between Your Phone and a Computer You can use the supplied USB cable to connect your phone directly to your computer and transfer music, pictures, and other content files.
l l Insert the smaller end of the cable to the charger/accessory jack at the bottom of the phone. Insert the USB end of the cable into an available USB port on your computer. You may need to remove the USB cable from the charging head to access it. 2. Pull down the status bar to display the notification panel. You will see either Transferring media files via USB, Transferring images via USB, Connecting MIDI devices via USB, or Charging via USB.
Turn Wi-Fi On and Connect to a Wireless Network Use the Wi-Fi settings menu to enable your phone’s Wi-Fi radio and connect to an available Wi-Fi network. 1. From home, tap Apps > Settings > Connections . 2. Tap Wi-Fi. The Wi-Fi settings menu appears. 3. Tap On/Off to turn Wi-Fi on. Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks. l To disable Wi-Fi, tap On/Off again. 4.
Note: Wi-Fi networks are self-discoverable, which means no additional steps are required for your phone to connect to a Wi-Fi network. It may be necessary to provide a user name and password for certain closed wireless networks. Wi-Fi Settings Use the Wi-Fi settings menu to manually set your Wi-Fi connection options. 1. From home, tap Apps > Settings > Connections . 2. Tap Wi-Fi. The Wi-Fi settings menu appears. 3. Tap On/Off to turn Wi-Fi on. Wi-Fi is enabled.
1. From home, tap Apps > Settings > Connections . 2. Tap Wi-Fi. The Wi-Fi settings menu appears. 3. Tap On/Off to turn Wi-Fi on. Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks. 4. Tap Wi-Fi Direct. The Wi-Fi Direct settings menu appears. l Wi-Fi Direct and Wi-Fi are unavailable at the same time. 5. Tap a device with which to connect. l If connected using Wi-Fi, you will see a confirmation. Follow the prompts. 6. Accept the connection on the other device.
Function Description Audio output Listen to music, etc., wirelessly. Hands-free calls Call hands-free, using Bluetooth-capable hands-free devices and headsets. Data exchange Exchange data with Bluetooth devices. Enable the Bluetooth Feature Use the settings menu to enable or disable your phone’s Bluetooth capabilities. n Wireless connection to all Bluetooth functions is not guaranteed for the phone. n The phone may not connect properly depending on the other device.
Note: Turn off Bluetooth when not in use to conserve battery power, or in places where using a wireless phone is prohibited, such as aboard an aircraft and in hospitals. Pair Bluetooth Devices Search for and pair nearby Bluetooth devices. Registered Bluetooth devices can be connected simply. n Enable the Bluetooth function on the Bluetooth devices being paired beforehand. To pair Bluetooth devices: 1. From home, tap Apps > Settings > Connections . 2. Tap Bluetooth. The Bluetooth settings open.
The device is unpaired from your phone. To make another connection with the device, you will need to pair again. Connect to a Paired Bluetooth Device You can listen to music over a Bluetooth stereo headset, or have hands-free conversations using a compatible Bluetooth headset or car kit. It is the same procedure to set up stereo audio and handsfree devices. 1. From home, tap Apps > Settings > Connections . 2. Tap Bluetooth. The Bluetooth settings open.
Send Information Using Bluetooth You can use Bluetooth to transfer information between your phone and another Bluetooth-enabled device such as a phone or notebook computer. Types of Data You Can Send Using Bluetooth You can send the following types of information, depending on the device you are sending to: n Images and videos n Calendar events n Contacts n Audio files In the instructions below, Contacts data is used as an example. Sending Contacts Data Using Bluetooth 1.
5. Tap Bluetooth and follow the prompts to share the contact. The selected contact will be shared. Receive Information Using Bluetooth Your phone is capable of receiving a wide variety of file types with Bluetooth, including pictures, music tracks, and documents such as PDFs. 1. When another device attempts to send a file to your phone using Bluetooth, you will see a request to accept the file. 2. Tap Accept. The file is sent to your phone.
Hotspot Hotspot allows you to turn your phone into a Wi-Fi hotspot. When this feature is turned on, you can share your phone's mobile data services using Wi-Fi with other Wi-Fi enabled devices. The feature works best when used in conjunction with 4G data services (although 3G service can also be used). Important: Use of the Hotspot feature requires an additional subscription. Sign on to your account at sprint.com/mysprint or access your account using Sprint Zone (tap Apps to learn more.
l You can change the default name by tapping More options entering a new Network name. > Configure Hotpot and 3. Select this phone and follow your prompts to enter the passkey (provided on the Hotspot page). The device is connected using your phone’s Hotspot. 4. Launch your Web browser to confirm you have an Internet connection. Tethering Use Tethering to share your device’s Internet connection with a computer that connects to your device using a USB cable, or by Bluetooth.
Apps and Entertainment The topics in this section will explore the features that make your phone so much more than a phone, from the camera and productivity apps to music, entertainment, and more.
Camera and Video You can use the camera or video camera to take and share pictures and videos. Your phone comes with a camera with an autofocus feature that lets you capture sharp pictures and videos. Camera Overview The camera's viewfinder screen lets you view your subject and access camera controls and options. n Portrait: Adjust skin tone of faces. n Gallery: View your picture or video in the Gallery application. n Capture picture: Take a picture. n Record video: Begin recording video.
Capturing Pictures/Videos n File Format for Pictures: File format for pictures is JPEG or RAW format. n File Format for Videos: File format for videos is MPEG4. Camera Cautions If Lens Becomes Dirty: Fingerprints/smudges on lens prevent capturing of clear still images/videos. Wipe lens with a soft cloth beforehand. Avoid Exposure to Direct Sunlight: Be careful not to expose lens to direct sunlight for long periods. May discolor color filter and affect color of images.
Auto focus activates. 4. Tap Capture picture to take the picture. Record Videos Record high-quality videos using your phone’s video camera. Note: If you have an SD card installed, pictures and videos are stored to the SD card. If no card is installed, pictures and videos are saved to your phone’s memory. 1. From home, tap Apps > Camera . The camera viewfinder appears. 2. Aim the camera at your subject and then tap Record . Video recording begins. 3.
2. Swipe to the right for the Mode options. Each section indicates which camera (front or rear) the modes are available for. l l Rear camera o Auto: Allow the camera to evaluate the surroundings and determine the ideal mode for the picture. o Pro: Manually adjust the ISO sensitivity, exposure value, white balance, and color tone while taking pictures. o Panorama: Create a linear image by taking pictures in either a horizontal or vertical direction.
The list of pictures and videos for the album opens. l To select another album, tap Back to return to the Albums tab. 3. Tap an image to view the picture or video. The picture opens or the video begins playing. l l Tap a picture or video to view it full screen. When viewing pictures and videos, you can touch and hold an image to open a selection menu and choose what to do with the picture or video.
Edit Pictures Whether you are browsing pictures in filmstrip or grid view in the Gallery application, you can tap a picture to open a selection menu and choose to delete the picture, rotate or crop it, and more. Rotate a Picture The editing options let you rotate pictures 90 degrees clockwise. Repeat the action for additional rotations. 1. From home, tap Apps > Gallery . The Gallery app opens. 2. Tap the picture you want to rotate. 3. Tap More options > Rotate left or Rotate right.
3. Tap Edit. Editing tools display. 4. Adjust your picture with these tools: l Adjustment: Straighten and freely rotate your picture. l Tone: Adjust the brightness, contrast, saturation, temperature, and hue of the picture. l Effects: Add color effects to your picture. l Decoration: Apply other images, stickers, or labels to your picture. 5. After using an editing tool, tap Apply to apply the changes. 6. When you are finished editing the picture, tap Save.
The edited picture is saved as a new picture in the Gallery app. Share Pictures and Videos The Gallery application lets you send pictures and videos using email or multimedia messages. You can share pictures on your social networks (such as Facebook and Google+) and share videos on YouTube. You can also send them to another phone or your computer using Bluetooth. Send Pictures or Videos by Email or Gmail You can send several pictures, videos, or both in an email or Gmail message.
1. From home, tap Apps > Gallery . The Gallery app opens. 2. Tap the pictures or videos you want to share. l To select multiple items, touch and hold an image to turn on multiple select. Tap all the items you want to include. 3. Tap Share, and then on the sharing menu, tap Messages. 4. Follow the prompts to share the pictures or videos. For more information about using multimedia messaging, see Send a Multimedia Message (MMS).
4. Follow the prompts to share the pictures or videos. For more information about using Bluetooth, see Bluetooth. Send Pictures or Videos via Additional Apps or Social Media From Gallery, you can share your pictures and videos from a variety of apps and social media sites, such as Facebook, Hangouts, Instagram, and more. Available apps will vary depending on what you have installed on your phone. 1. From home, tap Apps > Gallery . The Gallery app opens. 2. Tap the pictures or videos you want to share.
4. Follow the prompts to share the pictures or videos. Camera Settings You can adjust your camera’s settings using the icons on the main camera screen and the full camera settings menu. Switch Cameras Your phone lets you use different types of cameras depending on your settings and downloads. 1. From home, tap Apps > Camera . The camera viewfinder appears. 2. Tap Switch cameras . – or – Swipe the screen up or down. The camera changes from the rear camera to the front camera or vice versa.
2. Tap Settings . The camera settings menu opens. 3. Select your desired settings. l l l Rear camera o Picture size: Select a resolution. Use higher resolution for higher quality. Higher resolution pictures take up more memory. o Video size: Select a resolution. Use higher resolution for higher quality. Higher resolution videos take up more memory. Front camera o Picture size: Select a resolution. Use higher resolution for higher quality. Higher resolution pictures take up more memory.
o Review pictures: Set to show pictures after taking them. o Quick launch: Open camera by pressing the Home key twice in quick succession. o Storage location: Select the memory location for storage. This option only appears if an optional memory card (not included) is installed. o Volume keys function: Use the Volume key as the camera key, the record key, or as a zoom key. o Reset settings: Reset the camera settings.
Productivity Use your phone to stay ahead of the game with calendar, navigation, alarm, office, and more productivity apps. 1Weather Receive real-time local weather information at any location in the world using 1Weather. Access seven-day and hourly weather forecasts for your area. 1. From home, tap Apps > 1Weather . 2. Follow the prompts to update the app in Play Store, and then explore the app to customize your views, add locations, and more. AAA Plan trips and access AAA member services. 1.
The calculator app launches. 2. Tap keys for calculations. Calculation results appear. Tip: To use the scientific calculator, make sure Auto rotate is turned on (notification panel > Auto rotate ) and rotate the screen to the landscape orientation. Calendar Use Calendar to create and manage events, meetings, and appointments. Your Calendar helps organize your time and reminds you of important events.
The Calendar app opens. 2. Tap Add . The add event window opens. 3. Enter an event title, start date/time, end date/time, etc., and then tap Save. The event is added to your calendar. View Calendar Events You can display the Calendar in daily, weekly, monthly, or agenda view. To change the Calendar view, tap the current view in the top right corner, and then tap Year, Month, Week, Day, or Tasks. 1. From home, tap Apps Apps and Entertainment > Calendar Productivity .
The Calendar app opens. 2. Tap a date and then tap an event. The event details appear. l Tap the event to edit it. Sync Calendars You can select which calendars you would like to sync on your phone, along with what types of information you want to sync. 1. From home, tap Apps > Calendar . The Calendar app opens. 2. Tap More options > Manage calendars.
3. Select sync options by sliding the selector next to each option. The sync settings have been updated. 4. Tap Back to return to Calendar view. The selected calendars sync. Synchronize an Exchange ActiveSync Calendar If you have set up a Microsoft Exchange ActiveSync account on your phone, you can also synchronize Exchange ActiveSync calendar events on your phone. Calendar events on your Exchange ActiveSync will also show in Calendar if you chose to synchronize with the Exchange ActiveSync Server. 1.
l First day of week: Choose a day to start each calendar week. l Show week numbers: Enable or disable display of week numbers on the calendar. l l l l l l Hide declined events: When enabled, events for which you declined the invitation are not shown on the calendar. 7-day weather forecast: When enabled, weather information from AccuWeather.com displays on the calendar. Notifications: o Notification sound: Choose a sound for calendar event notifications.
1. From home, tap Apps > Clock . The Clock appears. 2. Tap the Alarm tab. 3. Tap Add alarm . 4. Set the alarm options, including time, days, repeat pattern, alarm type, alarm tone, and volume, and then tap Save. The alarm is set. Phone at Alarm Time n At the set alarm time, the phone sounds the alarm and/or vibrates. n Stopping an alarm: When the alarm sounds, tap Dismiss.
The Clock appears. World Clock The world clock lets you keep track of the current time in multiple cities around the globe. 1. From the clock app, tap World Clock. 2. Tap Add city and select a city. 3. Repeat to add multiple cities. Stopwatch The stopwatch lets you time events down to the hundredth of a second. 1. From the clock app, tap Stopwatch. 2. Tap Start to begin timing. 3. Tap Stop to stop timing.
Drive Use Google Drive to open, view, rename, and share your Google Docs and files. n From home, tap Apps > Google > Drive . Google Duo Use Google Duo™ to make 1-to-1 video calls. n From home, tap Apps > Google > Duo . Google Maps Use the Google Maps app to determine your location, find directions, browse local businesses and attractions, rate and review places, and more.
2. Tap the Search field to start a search. 3. Enter an address, city, facility name, etc., and then tap a candidate in the results list. A map of the specified location opens. Google Maps Operations n View Current Location: From the Maps app, tap Location n Obtain Useful Area Information for Current Location: From the Maps app, tap the Search field, enter the information you are looking for, and then tap a result to view it. n View Traffic Information, Aerial Photos, Etc.
n Using Google Now: Google Now automatically searches for information based on search keywords used, your current location, etc., and presents search results in the search screen. Google Now also informs users of scheduled events. l To enable Google Now, in the search window, tap Menu Show cards.
n Audio: View audio files. n Videos: View video files. My Files Options Use My File options to search, edit, clear file history, and more. n From home, tap Apps > Samsung > My Files l Search: Search for a file or folder. l More options : Tap for the following options: . The following options are available: o Manage storage usage: Configure your storage settings. o Settings: Configure your My Files app settings.
l Image: Insert an image into the note. l Voice: Use your voice to insert text into the note. 3. Tap More options > Save when finished. Edit Notes You can make edits to notes you create. 1. From home, tap Apps > Samsung Notes . 2. Tap a note to view it. 3. Tap the content and make edits. 4. When you are finished, tap Save. Browse Notes You can browse notes you create. 1. From home, tap Apps > Samsung Notes . 2. Browse note entries by swiping up or down. 3. To search for a note, tap Search.
Tech Expert Use Tech Expert to get access to a US-based technical expert. n From home, tap Apps > Tech Expert . Uber Use Uber to hire a private driver in more than 130 cities and 30 countries. Uber is an entirely new and modern way to travel. n From home, tap Apps Apps and Entertainment > Uber Productivity .
Entertainment and Activities The following topics provide an overview of your phone’s entertainment apps, from music players and YouTube, to health apps, games, and more. Amazon Shop at amazon.com from your device. n From home, tap Apps > Amazon . Amazon Kindle Download books for reading right on your device with the Amazon Kindle app. You must have an account with Amazon to use the Kindle application. n From home, tap Apps > Amazon Kindle .
DraftKings Play daily fantasy sports against other users with DraftKings. n From home, tap Apps > DraftKings . Galaxy Apps Use Galaxy Apps to discover apps designed exclusively for your Galaxy phone. Note: You must sign in to a Samsung account in order to download Galaxy Apps. n From home, tap Apps > Samsung > Galaxy Apps . Gallery Using the Gallery application, you can view pictures and watch videos that you have taken with your phone’s camera or downloaded.
l Tap a picture or video to display it in full screen view. l Touch and hold thumbnails to select them (indicated by a checkmark). l l l Tap the drop-down list in the upper-left corner (Time is the default view) to choose another display style. You can view by Albums, Events, Categories, or Locations. Tap Camera to launch the Camera to take pictures or record video. Tap More options for other options.
The Play Music app opens. 2. To view additional music options, tap Menu and select an option (Listen now, Top charts, New releases, Music library, Browse stations, or Shop). 3. Tap an item from the category window and then tap a song. The song begins playing. Google Play Music Screen Layout The following diagram outlines the main features of the Play Music app player screen.
Feature Description Music list View current playlist or queue. Options menu Access the options menu. Music image/album name Display music images and album names (if available). Shuffle playlist Shuffle the current playlist or queue. Song length The length of the song. Rate (thumbs up/thumbs down) Rate the current song. Next song Play the next song. Play/pause Play or pause the current song. Previous song Play the previous song. Elapsed time Amount of time the song has been playing.
The Play Music app opens to the Listen Now screen. 2. Tap Menu to view your library or playlists, or to access Google Play Music online. 3. From a list displaying songs, tap an item from the category window and then tap More options > Add to playlist. 4. Tap New playlist. 5. Enter a name and tap Create playlist. The playlist is created. 6. Return to the library view and select Albums or Songs. 7. Tap More options next to an item and then tap Add to playlist > [playlist name].
1. From home, tap Apps > Loot . 2. Tap Download and follow the prompts to download and install the app. Access Loot n From home, tap Apps > Loot . NextRadio Listen to your favorite FM radio stations on the go with NextRadio. Tune in to any FM frequency in your area and listen to the radio without the cost of streaming music. n From home, tap Apps > NextRadio .
n From home, tap Apps > Sprint Fun & Games . Sprint Music Plus Use Sprint Music Plus to purchase, download, and play music, ringtones, and ringback tones for your phone. Install the Sprint Music Plus App Before you use Sprint Music Plus on your phone, you must download and install the app. 1. From home, tap Apps > Sprint Music Plus . 2. Tap Install and follow the prompts to download and install the app. 3. When the download has completed, tap Open. The app opens. Access Sprint Music Plus 1.
2. Enter a song or artist in the search field or browse through options in the tabs in the center of the screen. 3. Tap a song to select it. The song information screen is displayed. 4. Follow the prompts to preview or purchase the song. Tap More options display the Sprint Music Plus menu. at any time to Tip: For ringtones or ringback tones, tap Ringtone Store or Ringbacks Store from the Sprint Music Plus main menu.
1. From home, tap Apps > Sprint Zone . 2. Tap My Account to sign in to and manage your Sprint account, Support to get help with your device or service, Sprint News to learn the latest Sprint information, or Network to see or test your current data connectivity. Note: Sprint Zone categories and options are subject to change. Check back frequently for new content and updates. Texture Get unlimited access to all the best digital magazine subscriptions with Texture®. n From home, tap Apps > Texture .
The video plays on your phone screen. l Tap the screen to pause or resume play while watching. Post a Video to YouTube You can post videos to your YouTube account from your phone. Before posting, you must set up a YouTube account and sign in to it on your phone. 1. From home, tap Apps > Google > YouTube . The YouTube app launches. 2. Tap Account . The Account menu appears. 3. Tap Add . 4. Find a stored video and tap the thumbnail to select it.
Settings The topics in this section will cover your phone’s settings menus and options. For an overview of the settings menu, see Basic Settings.
Connections Settings The following topics introduce your phone’s basic settings menus and cover your phone’s Connections settings options. Basic Settings From home, tap Apps > Settings to access your phone’s settings menu. The table below outlines the top-level settings categories. Category Description Connections View and configure your connections settings, including Wi-Fi, Bluetooth, and mobile network. Wi-Fi calling Enable and set Wi-Fi calling options.
Category Description System Update Update your system’s software, PRL, and Profile. About device View device status, legal information, and hardware information about your device. Access Settings 1. From home, tap Apps > Settings . The settings menu opens. 2. Select categories and then select your settings options. Settings are made and applied. Tip: You can also access settings from the notification panel. Pull down the status bar and tap Settings .
Category Description Airplane mode Turn Airplane mode on or off. Mobile networks View and configure your mobile network connections and settings. Location Enable one or more location services. More connection settings Set wireless and network functions, including scanning for nearby devices, using printing services, and setting up a Virtual Private Network (VPN).
Your Wi-Fi settings changes are saved. l l The password, for a household wireless LAN router, is sometimes found on a sticker on the router (WEP, WPA, KEY, etc.). Contact the router manufacturer for information. For the password for a public wireless LAN, check with user's service provider. Entering a password is not required if an access point is not security protected.
l l WPS push button: Set up a connection to a WPS (Wi-Fi Protected Setup) router or other equipment. WPS PIN entry: View the PIN used by your device to set up a PIN-secured connection to a Wi-Fi router or other equipment (not configurable). l Keep Wi-Fi on during sleep: Specify when to disconnect from Wi-Fi. l Install network certificates: Install authentication certificates.
n Change your phone name: From Bluetooth settings, tap More options enter a new name, and tap Done. l n n n n l Depending on the device, you may be required to enter or accept a passkey. l If the target device does not appear, tap Scan to search again. l This setting is available when Bluetooth is enabled. Change the name of a paired device: From Bluetooth settings, tap Settings paired device name, tap Rename, enter a new name, and tap OK. l Emoji cannot be used in a device name.
1. From home, tap Apps > Settings > Connections . 2. Tap Data usage. The data usage window opens. 3. Data usage settings operations: l l l l l Data usage cycle: Tap the drop-down menu, and then choose a time period for data usage. Data usage for the period is displayed on the graph, along with usage by application at the bottom of the screen. Mobile data: Enable or disable mobile data. Limit mobile data usage: Your mobile data connection is turned off when the specified limit is reached.
Airplane Mode Settings When you enable Airplane mode, your phone disconnects from all networks, meaning you cannot make calls, send or receive messages, or access the Internet. It also turns off other connectivity features, such as Wi-Fi and Bluetooth. While in airplane mode, you can use other features of your phone, such as playing music, watching videos, or using other applications. To use Wi-Fi and Bluetooth after enabling Airplane mode, turn them on either in Settings or on the notification panel. 1.
2. Tap Mobile networks. 3. Configure options: l l l l Settings Data roaming: When you are outside your home network area, your phone can still connect to other networks that your provider supports using roaming. There may be additional costs for accessing networks while roaming, so you may want to control your phone’s roaming behavior with Roaming settings. o Roaming network: Select a roaming default.
Location Settings Some apps, such as Google Maps, may require one or more location services be turned on for full functionality. Locating Method Before using any features that require location assistance, you must enable your device’s location services. 1. From home, tap Apps > Settings > Connections . 2. Tap Location. 3. Tap On/Off to turn on Location services. 4. Tap Locating method to select how your location is determined: l High accuracy: Use GPS, Wi-Fi, and mobile networks.
Recent Location Requests Apps that have requested your location are listed under Recent location requests. 1. From home, tap Apps > Settings > Connections . 2. Tap Location. 3. Tap On/Off to turn on Location services. 4. Tap an entry under Recent location requests to view the app’s settings. Location Services Google uses Location History to store and use your device’s most recent location data.
2. Tap Location. 3. Tap On/Off to turn on Location services. 4. Tap Google Location History and sign in to your Google Account for more options. More Connection Settings The more connection settings menu provides access to additional connection options, such as Nearby device scanning, Printing, and VPN. More Connection Settings Options Setting Description Nearby device scanning Scan for and connect to nearby devices. Printing Set up printers to print from your phone.
2. Tap More connection settings. 3. Set items. Your settings are saved and implemented. Nearby Device Scanning Scan for and connect to nearby devices. You will receive notifications when there are available divides to connect to. 1. From home, tap Apps > Settings > Connections > More connection settings. 2. Tap Nearby device scanning. The Nearby device scanning screen displays. 3. Tap On/Off to enable the feature.
Printing You can print from your phone, using Wi-Fi, to an optional compatible printer (not included). Your phone and the optional printer must be connected to the same Wi-Fi network. Add a Printer Before you can print to a printer, you must add and set it up on your phone. You will need to know the IP address of the printer; consult the printer’s documentation for this information. 1. From home, tap Apps > Settings > Connections > More connection settings. 2. Tap Printing.
1. From the Printing settings screen, select a print service from the list. 2. Tap On/Off to turn the service on. The service must be on to add a printer. 3. Tap More options > Add printer and follow the prompts to add a printer. 4. Tap More options > Printer settings to configure printer options. Available options may vary depending on the type of printer, and not all printers support all options.
3. Follow the prompts to set up your secure screen lock. 4. Tap Back to return to the main settings menu, and then tap Other security settings. 5. Tap Trusted credentials and then tap your preferred system and user credentials. Your secure credentials storage is set. You can then download and install the certificates needed to access your local network. Your network administrator can tell you how to do this. Add a VPN Connection Use the VPN settings menu to add a VPN connection to your phone. 1.
2. Tap VPN. The VPN settings window appears. 3. Tap Add VPN, and then enter the information for the VPN you want to add. l l Information may include Name, Type, Server address, PPP encryption (MPPE), and advanced options. Set up all options according to the security details you have obtained from your network administrator. 4. Tap Save. Your VPN is added to the VPNs section of the VPN settings window.
2. Tap More connection settings > VPN. The VPN settings window appears. Connect to a VPN 1. From the VPNs section of the VPN setting window, tap the VPN that you want to connect to. 2. When prompted, enter your login credentials, and then tap Connect. You will connect to the selected VPN. l When you are connected, a VPN connected icon appears in the notification area. 3. Open the Web browser to access resources such as intranet sites on your corporate network.
Disconnect from a VPN 1. Pull down the status bar to open the notification panel. 2. Tap the VPN connection to return to the VPN settings window. 3. Tap the VPN connection, and tap Disconnect to disconnect from it. Your phone disconnects from the VPN. l When your phone has disconnected from the VPN, you will see a VPN disconnected icon in the notification area of the status bar.
2. Follow the prompts to change your Wi-Fi Calling settings. When Wi-Fi Calling is set up, you will see Wi-Fi calling enabled Wi-Fi Calling is active, or Wi-Fi calling disabled connected to a Wi-Fi network. in the status bar when if it is set up but you are not currently Tip: For more information about Wi-Fi Calling, visit this FAQ link at sprint.com/support. Hotspot and Tethering Settings Use Mobile hotspot and tethering to share your device’s Internet connection with other devices.
2. Tap Hotspot and Tethering > Hotspot. The Hotspot window opens. 3. Tap On/Off to turn Hotspot on. Hotspot is enabled. l To disable Hotspot, tap On/Off again. Advanced Hotspot Settings The hotspot settings menu lets you configure advanced options. n Set Network SSID: From the Hotspot window, tap More options > Configure Hotspot > Network name, enter a name for your hotspot, and then tap Save.
n Set Hotspot Timeout Settings: From the Hotspot window, tap More options settings, and then an option to select it. > Timeout Tethering Settings Use Tethering to share your device’s Internet connection with a computer that connects to your device using a USB cable or by Bluetooth. For more information, see Tethering. Note: Using the tethering feature consumes battery power and uses data services. 1. From home, tap Apps > Settings 2. Tap Hotspot and Tethering . .
Device Settings The following topics outline the device settings options available on your phone, including sounds, display, gestures, applications, and more. Sounds and Vibration Settings The following topics cover your phone’s Sounds settings options. Access Sounds and Vibration Settings 1. From home, tap Apps > Settings 2. Tap Sounds and vibration . . 3. Set your sound and vibration options. Your sound and vibration settings are saved and applied.
Category Sound mode Description Set the sound mode for the phone. n Sound: Your phone uses the sounds, vibrations, and volume levels you have chosen in Sound settings for notifications and alerts. n Vibrate: Your phone vibrates for notifications and alerts. This uses the Vibration intensity you choose in Sound settings. n Mute: Your phone plays no sounds or vibrations. Onscreen reminders will still occur.
2. Tap Sounds and vibration . 3. Tap Sound mode, and then choose a mode: l l l Sound: Your phone uses the sounds, vibrations, and volume levels you have chosen in Sound settings for notifications and alerts. Vibrate: Your phone vibrates for notifications and alerts. This uses the Vibration intensity you choose in Sound settings. Mute: Your phone plays no sounds or vibrations. Onscreen reminders will still occur. Vibrate While Ringing Set the phone to vibrate while ringing. 1.
2. Tap Sounds and vibration . 3. Tap On/Off next to Vibrate while ringing to enable the feature. Volume Set the system volume level, and set default volume for call ringtones, notifications, and other media. Note: You can also set System volume from the home screen by pressing the Volume key. 1. From home, tap Apps > Settings 2. Tap Sounds and vibration . . 3.
l Ringtone l Media l Notifications l System Media Volume Limiter Limit the maximum output of the device’s volume. You can also set a PIN to prevent unauthorized users from changing this setting. 1. From home, tap Apps > Settings 2. Tap Sounds and vibration 3. Tap More options l > Volume. > Media volume limiter. Tap On/Off to enable this feature. o l . When enabled, drag the Custom volume limit slider to set the maximum output volume.
3. Tap Ringtone to select a default ringtone. Add a Ringtone When you select a ringtone, you can add a custom ringtone. 1. From home, tap Apps > Settings 2. Tap Sounds and vibration . . 3. Tap Ringtone, scroll to the bottom of the list, and then tap Add from device storage . 4. Select a source (OneDrive® or Sound picker) for the ringtone. You will see a list of compatible songs or audio files. To load music on your phone, see Transfer Files between Your Phone and a Computer. 5.
The new ringtone is saved to the list and will be available to be assigned as a default ringtone or as a ringtone for individual contacts, groups, etc. Tip: When choosing music for a ringtone, select the Highlights only checkbox to allow the system to select what part of the song to use. Clear the checkbox to play the song from the beginning. Vibration Pattern Choose a vibration pattern. 1. From home, tap Apps > Settings 2. Tap Sounds and vibration . . 3.
2. Tap Sounds and vibration . 3. Tap Notification sounds to set options: l Default notification sound: Set the default sound for notifications. l Messages notifications: Set the default sound for new messages. l Calendar notifications: Set the default sound for calendar events. l Email notifications: Set the default sound for new email. (This option is only displayed if you have an email account set up.) Do Not Disturb This setting allows you to block all notifications and alerts.
2. Tap Sounds and vibration . 3. Tap Do not disturb to enable the feature. Scheduling This option allows you to turn Do not disturb mode on or off automatically at scheduled times. Note: Scheduling is not available if Do not disturb mode has been turned on manually. 1. From home, tap Apps > Settings 2. Tap Sounds and vibration . . 3. Tap Do not disturb. 4. Tap Turn on as scheduled, and set the Days, Start time, and End time.
Allow Exceptions This option lets you customize which notifications are allowed while your device is in Do not disturb mode. 1. From home, tap Apps > Settings 2. Tap Sounds and vibration . . 3. Tap Do not disturb. 4. Tap Allow exceptions, and then tap one of the following options: l No exceptions: Allow no exceptions. l Alarms only: Allow exceptions for alarms. l Custom: Set your own exceptions. System Sounds Set various other system sound options. 1.
2. Tap Sounds and vibration . 3. Tap On/Off to enable each option: l Touch sounds: Play tones when you touch or tap the screen to make selections. l Screen lock sounds: Play a sound when you unlock the screen. l l Emergency tone: Sound an alert, vibrate, or stay silent when an emergency alert is received. Charging sound: Play a sound when a charger is connected. Key-tap Feedback Play tones when the dialing keypad or the keyboard is tapped. 1.
2. Tap Sounds and vibration . 3. To On/Off to enable each option: l Dialing keypad tones: Play a tone when the dialing keypad is tapped. l Keyboard sound: Play a sound when the Samsung keyboard is tapped. Sound Quality and Effects Select options for sound quality while headphones or compatible Bluetooth headsets or speakers are connected. 1. From home, tap Apps > Settings 2. Tap Sounds and vibration Settings Device Settings . .
3. Tap Sound quality and effects. 4. Tap Equalizer and choose a setting, or tap Advanced or Basic to customize your sound settings. 5. Tap On/Off to enable each option: l Surround: Recreate the effects of rich surround sound. l Tube Amp Pro: Simulate the soft timbre of a tube amplifier. l Concert hall: Simulate the reverb of a concert hall. 6. Tap Adapt sound and follow the prompts to customize your sound settings.
Display Settings Configure your display’s brightness, screen timeout delay, and other display settings. Access Display Settings 1. From home, tap Apps > Settings > Display . 2. Set your display options. Your display settings are saved and applied. Display Settings Overview The display settings menu allows you to configure the following options: Display Setting Description Brightness Set the display brightness.
Display Setting Screen timeout Description Set a screen timeout duration. Note: Longer durations discharge the battery more quickly. Screen saver Select a screen saver to be displayed when the device is charging. Brightness Adjust the screen brightness to suit your surroundings or personal preference. You may also want to adjust screen brightness to conserve battery power. 1. From home, tap Apps > Settings > Display . 2.
2. Tap Font to choose a font size and style. l Drag the slider to adjust the font size. l Tap a font style to select a font, or tap Download fonts to find new fonts from Galaxy Apps. 3. Tap Done to set the font size and style. Easy Mode Easy mode provides a simpler experience using your phone, with a simpler home screen layout and simpler app interactions. If you are a first-time smartphone user, or just to want to simplify the operation of your phone, you can turn on Easy mode at any time. 1.
3. Select the apps you want to use from the Easy applications list. 4. Tap Done to apply your Easy mode settings. Return to Standard Mode You can use the Easy mode Settings menu to return to Standard mode. 1. From home, tap Apps > Settings > Display . 2. Tap Easy mode. 3. Tap Standard mode, and then tap Done. Icon Frames You can show icons with a shaded background to make them stand out on the Home screen and Apps list screen. 1.
2. Tap Icon frames. 3. Choose one of the following options: l Icons only: Show icons only. l Icons with frames: Show icons with shaded backgrounds. 4. Tap Apply, and confirm when prompted. Status Bar You can determine which notifications appear on the status bar. 1. From home, tap Apps > Settings > Display . 2. Tap Status bar.
3. Tap On/Off to enable or disable the following options: l l Show recent notifications only: Show only the three most recent notifications in the status bar. Show battery percentage: Show the battery charge percentage. Screen Timeout Turn the screen off after a set amount of time. 1. From home, tap Apps > Settings > Display . 2. Tap Screen timeout. 3. Choose a time period. Note: Longer screen timeout durations will discharge your phone's battery more quickly.
Screen Saver Screen saver controls what is displayed on the screen when the device is charging. You can choose to display colors or photos. 1. From home, tap Apps > Settings > Display . 2. Tap Screen saver. 3. Tap On/Off to enable Screen saver. 4. Configure options: l Colors: Tap the selector to display a changing screen of colors. l Photo Table: Display pictures in a photo table. Tap Settings l Photo frame: Display pictures in a photo frame.
1. From home, tap Apps > Settings > Advanced features . 2. Tap One-handed operation. 3. Tap On/Off to enable or disable the following: l l Reduce screen size: Press the Home key three times in quick succession to reduce the size of the display. One-handed input: Adjust the size and position of the keyboard and other input methods for easier input with one hand. Other Advanced Features Settings Configure other useful features.
2. Tap On/Off to enable or disable each of the following. l l l l l l Quick launch Camera: Open the Camera by quickly pressing the Home key twice. Direct call: Call the contact whose call log, message, or contact details are currently on the screen by bringing the device close to your ear. Smart alert: Set the device to vibrate when you pick it up to notify you about missed calls and messages. Easy mute: Mute sounds and video by covering the screen or turning over the device.
2. Tap on an app to view and configure its settings. l Depending on the app and its location, you may be able to force the app closed, uninstall or disable the app, clear cache and data, and more. Applications Overview You can download and install new applications on your device. Use Application settings to manage your downloaded and preloaded applications.
l Tap All apps at the top left of the screen. l Tap All apps, Enabled, or Disabled. 3. Tap More options to configure the following: l l l Sort by size/name: Sort apps either by size or by name. Default applications: Choose or change apps that are used by default for certain features, like email or browsing the Internet. App permissions: Grant permission for access to your device’s information to individual apps. l Show/Hide system apps: Show or hide system (background) apps.
l l Uninstall/Disable: Uninstall or disable the application. Preloaded apps can only be disabled. Force stop: Stop an app that is misbehaving. Restart your device if stopping an app, process, or service causes your device to stop working correctly. l Mobile data: View mobile data usage by the app. l Battery: View battery usage since the last full charge. l Storage: Manage the app’s storage usage. l Memory: View the app’s memory usage. l Notifications: Configure notifications from the app.
l Default app selection: Choose whether to have the phone set default apps automatically or to have the phone ask before setting default apps. l Set as default: Select a different app to open related files. l Home screen: Choose a Home screen type. l Device assistance app: Choose an app that provides assistance for using your device. Note: If you choose a default messaging app other than Messages, you will not be able to use the Messages app unless you restore it as the default messaging app.
Personal Settings The following topics cover your phone’s personalization settings, including wallpaper, themes, lock screen and security settings, accounts, and more. Wallpapers and Themes Settings The following topics cover your phone’s Wallpapers and themes settings options. Wallpaper You can change the wallpaper for the Home and lock screens. Change the Wallpaper n From home, tap Apps > Settings > Wallpapers and themes > Wallpapers. For more information, see Change the Wallpaper.
2. Tap a theme to preview it. l Tap View all to see all available themes. 3. To apply a theme, tap the theme, and then tap Apply. Your theme is changed. Icons Apply custom icons to replace built-in app icons. Change the Theme 1. From home, tap Apps > Settings > Wallpapers and themes > Icons. 2. Tap an icon set to view a preview of the icons. Tap View all to see all available icon sets.
3. Tap Apply to apply the selected icon set. Lock Screen and Security Settings The lock screen settings let you set your method for unlocking your phone, customize lock screen options, determine whether to show tips for unlocking the phone, and enter your owner information to be displayed on the lock screen. The Security settings let you set encryption options, password visibility, administrator settings, and credential storage options.
The lock screen and security menu opens. Screen Lock You can increase the security of your phone by creating a screen lock. When enabled, you have to draw the correct unlock pattern on the screen, enter the correct PIN, or enter the correct password to unlock the phone’s control keys, buttons, and touchscreen.
The lock screen and security menu opens. 2. Tap Screen lock type and follow the prompts to enter your PIN, pattern, or password. The Screen lock settings menu opens. Use Swipe to Unlock the Screen n From the Screen lock type menu, tap Swipe to save the setting. The screen lock is set. Use a Screen Unlock Pattern 1. From the Screen lock type menu, tap Pattern. 2. Draw the screen unlock pattern by connecting at least four dots in a vertical, horizontal, or diagonal direction.
Note: If you do not want the unlock pattern to display on the screen when you unlock it, from home, tap Apps > Settings > Lock Screen and Security tap On/Off next to Make pattern visible to turn it off. > Secure lock settings, and then Note: To change your unlock screen pattern, from home, tap Apps Screen and Security > Settings > Lock > Screen lock type. Use a Screen Unlock PIN 1. From the Screen lock type menu, tap PIN. 2. Enter a PIN, tap Continue, re-enter your PIN, and tap OK to save the setting.
Unknown Sources Enable installation of non-Google Play applications. 1. From home, tap Apps > Settings > Lock screen and security . 2. Tap Unknown sources > OK to enable this option. Warning: Enabling installation of third-party applications can cause your device and personal data to be more vulnerable to attacks by unknown sources. Secure Folder Lock your private content and apps to enhance security. You must sign in to your Samsung account in order to use Secure Folder.
1. From home, tap Apps > Settings > Lock screen and security . 2. Tap Other security settings > Make passwords visible to turn the feature on. Security Update Service Automatically receive security updates. 1. From home, tap Apps > Settings > Lock screen and security . 2. Tap Other security settings for the following Security update service options: l Security policy updates: Automatically or manually check for security policy updates.
Advanced Security Settings Use these options to configure advanced security settings. 1. From home, tap Apps > Settings > Lock screen and security . 2. Tap Other security settings for the following advanced options: l Trust agents: Perform selected actions when trusted devices are connected. To view Trust agents, set up a secured screen lock (Password, PIN, or Pattern). For more information, see Screen Lock.
Set Up a New Account 1. Apps > Settings > Accounts > Accounts. 2. Tap Add account. An Add account window appears. 3. Tap an account type and then follow the prompts to add the required account information. The account is added to the accounts list. Manage Existing Accounts 1. From home, tap Apps > Settings > Accounts > Accounts. 2. Tap the account type to see the existing accounts. The account settings menu appears. 3. View and configure your account settings as desired.
n All other email and social networking accounts n System and application data and settings n Downloaded applications Backup Overview The following options are available in the Backup menu: Backup Option Description Back up my data (Samsung account) Enable backup for application data, Wi-Fi passwords, and other settings to your Samsung account. Restore (Samsung account) When reinstalling an application, backed up settings and data will be restored from your Samsung account.
2. Tap Backup. The Backup menu opens. 3. Set options. The backup settings are applied and saved. Samsung Account Backup Settings Enable backup of your information to your Samsung account. 1. From home, tap Apps > Settings > Accounts . 2. Tap Backup. 3.
l Back up my data: Enable back up of your phone log, messages and more through your Samsung account. l Restore: Use your Samsung account to restore your backup data. l Storage usage: Check how much storage you are using in your Samsung account. Google Account Backup Settings Enable backup of your information to Google servers. 1. From home, tap Apps > Settings > Accounts . 2. Tap Backup. 3.
1. From home, tap Apps > Settings > Google . 2. Select an option to customize: l Location: Configure your Google location settings. l Security: Configure the Android Device Manager and apps security settings. l Ads: Configure your Google advertising profile. l App preview messages: Receive and reply to messages sent from messaging apps that are not installed on your device. l Nearby: Use your device’s sensors to connect with nearby devices.
Access Accessibility Options 1. From home, tap Apps > Settings > Accessibility . 2. Set available accessibility options. Your accessibility settings are applied and saved. Vision Accessibility Settings Your phone offers many features to assist users who are blind or low-vision. 1. From home, tap Apps > Settings > Accessibility . 2. Tap Vision to configure options: l l l l Settings Voice Assistant: Enable the Voice Assistant feature and configure options.
l l l l l l l l l l Speak passwords: The phone reads out characters entered in password fields. Use caution with this feature, because others near you will be able to hear your passwords. Text-to-speech: Configure options for converting text to speech. Accessibility shortcut: Quickly turns on accessibility features by pressing and holding the Power/Lock key until you hear a sound or feel a vibration, and then pressing and holding with two fingers until you hear an audio confirmation.
l l Left/right sound balance: Adjust the sound sent to the left and right when using earphones. Mono audio: Enable or disable the compression of stereo audio into a single mono audio stream for use with a single earphone. Dexterity and Interaction Settings Your phone offers many features to improve accessibility related to the way you interact with touch and movement. 1. From home, tap Apps > Settings > Accessibility . 2.
Volume key, etc.) will be turned off, and app notifications will only be shown in the notification panel and status bar. Configure Other Accessibility Settings Your phone offers many features to improve phone accessibility. 1. From home, tap Apps > Settings > Accessibility . 2. Configure additional accessibility options: l Direct access: Access common accessibility settings from any screen by pressing the Home key rapidly 3 times in a row.
System Settings The following topics detail your phone’s system settings options, including language and input, battery, storage, date and time, and more. General Management Settings Configure your phone’s language and input options, set the date and time, and report diagnostic information. Access General Management Settings 1. From home, tap Apps > Settings 2. Tap General management . , and then tap items for more details: l Language and input: Configure your device’s language and input settings.
Access Language and Input Setting Options 1. From home, tap Apps > Settings 2. Tap General management . > Language and input. The Language and input settings menu opens. 3. Set options. The language and input settings are applied and saved. Select the Default Language for Your Phone 1. From home, tap Apps > Settings 2. Tap General management . > Language and input. The Language and input settings menu opens. 3. Tap Language. 4. Tap an available language.
l Language: Tap a language to assign it. l Default keyboard: Tap an input method to set it as the default. l Samsung keyboard: Configure your keyboard options. l Google voice typing: Configure your options, including language detection. l Text-to-speech: Tap a settings option and follow the prompts. l Pointer speed: Drag the bar to adjust the speed, and then tap OK.
2. Tap General management > Date and time. 3. Set available date and time options. Your date and time settings are applied and saved. Reset Restore your device to its default settings. Reset Overview The following options are available in the Reset menu: Reset Option Description Reset settings Reset your device to its factory default settings, resetting everything except the security, language, and account settings. Personal data is not affected.
2. Tap Reset. 3. Tap Reset settings. 4. Tap Reset settings, and confirm when prompted. Reset Network Settings You can reset Wi-Fi, Mobile data, and Bluetooth settings with Reset network settings. 1. From home, tap Apps > Settings > General management . 2. Tap Reset. 3. Tap Reset network settings. 4. Tap Reset settings, and confirm when prompted.
Factory Data Reset Reset your device to factory defaults, erasing all data from your device. This action permanently erases ALL data from the device, including Google or other account settings, system and application data and settings, downloaded applications, as well as your music, photos, videos, and other files. Any data found on an external SD card is not affected. Note: When you sign in to a Google Account on your device, Factory Reset Protection is automatically activated.
4. Tap Reset device and follow the prompts to perform the reset. 5. When the device restarts, follow the prompts to set up your device. Note: Unless you removed all Google Accounts from the phone before performing the Factory data reset, you will need to sign in to the Google Account that was previously assigned to the phone to complete setup. Device Maintenance Settings Device maintenance provides an overview of the status of your device’s battery, storage, and RAM.
2. Tap Optimize now. Battery Settings Monitor your phone’s battery usage through this settings menu. View which functions are consuming your battery’s charge and at what percentage. You can also display the battery charge remaining as a percentage on the status bar. 1. From home, tap Apps > Settings > Device maintenance . 2. Tap Battery for options: l l Settings Battery usage: View battery usage since the battery was last fully charged.
l App power monitor: Put apps to sleep so that they do not use battery power when not in use. Tap Save power to enable. l Unmonitored apps: Add apps that will be put to sleep. l More options : o Notification settings: Configure battery notifications. o Advanced settings: Configure advanced battery settings. Storage Settings The Storage settings menu lets you manage internal and optional installed SD card (not included) storage on your phone.
2. Tap Storage. 3. View memory usage for the different types of information stored in your phone’s memory. Tap an item for more information. Note: Tap Clean now to free up storage space by removing unneeded files. microSD Card Settings A microSD memory card is an optional accessory (not included) that allows you to store images, videos, music, documents, and other data on your phone. Important: You can damage a microSD card by improper installation.
1. Remove the back cover. l Using the slot provided on the back cover next to the Volume key, gently lift the cover off the phone. 2. With the gold contacts facing down, slide the card into the slot. 3. Replace the back cover. Remove a microSD Card Use the following procedures to remove an optional microSD card from your phone. 1. Remove the back cover. l Using the slot provided on the back cover next to the Volume key, gently lift the cover off the phone. 2. Remove the card from the slot. 3.
2. Tap Storage. The total and available memory space will be displayed. Format a microSD Card Formatting a microSD card permanently removes all files stored on the card. 1. From home, tap Apps Settings System Settings > Settings > Device maintenance .
2. Tap Storage. 3. Tap More options > Storage settings. 4. Tap SD card > Format > Format. Note: Formatting erases all the data on an installed microSD card, after which the files CANNOT be retrieved. To prevent the loss of important data, please check the contents before you format the card. Unmount a microSD Card When you need to remove an optional installed microSD card, you must unmount the card first to prevent corrupting the data stored on it or damaging the card. 1.
2. Tap Storage. 3. Tap More options > Storage settings. 4. Under Portable storage, tap your SD card, and then tap Unmount. Mount a microSD Card When you install an optional memory card, it is automatically mounted (connected to the device) and prepared for use. However, should you unmount the card without removing it from the device, you need to mount it before it can be accessed. 1. From home, tap Apps Settings System Settings > Settings > Device maintenance .
2. Tap Storage. 3. Tap More options > Storage settings. 4. Under Portable storage, tap your SD card, and then tap Mount. RAM Check the amount of available RAM. You can close background apps and reduce the amount of RAM you are using to speed up your device. 1. From home, tap Apps Settings System Settings > Settings > Device maintenance > RAM.
The used and available RAM is shown. 2. To free up as much RAM as possible, tap Clean now and follow the prompts. The selected apps and services in the list will be closed. System Update Keep your phone up-to-date with the latest software. Access System Updates 1. From home, tap Apps 2. Tap System Update > Settings . . The System Update menu appears.
For details about updating your phone, see Update Your Phone. About Device The About device menu lets you access important phone information, search for and apply updates, and view legal and safety information. About Device Overview The following About device items may be reviewed or set: About Device Item Description Software version View your current software version. Hardware version View your hardware version. Status Check your phone’s status.
About Device Item Description Baseband version Check the phone’s baseband version. Kernel version Check the phone’s kernel version. Build number Check the current phone build number. SE for Android status Check the phone's SE for Android status. Security software version Check the phone's security software version. Knox version Check the current Knox version. Access About Device Options 1. From home, tap Apps > Settings . 2. Tap About device . 3. Select or view available options.
Getting Help The topics in this section will cover troubleshooting tips, phone specifications, and how to contact Sprint and manage your wireless service.
For Assistance The following topics address areas of support for your phone, including troubleshooting, specifications, account information, warranty information, and customer service contact information. Troubleshooting Check the questions and answers below for troubleshooting solutions for common phone issues. Check Here First Problem: Phone freezes/operation is unstable. Solution: Turn the phone on again.
l From home, tap Apps > Settings > Connections > Mobile networks > Access Point Names > More options > Reset to default. Problem: Battery level goes down quickly. Solution: Are you where signal is weak or have been out of service area for a long period? Calling where signal is weak or being out of service area uses a lot of Battery. Problem: Cannot install applications. Solution: Applications cannot be installed with only a little free space on the phone or SD card.
Manage Your Account Manage your Sprint account from your computer, your Sprint phone, or any other phone. Online: sprint.com/mysprint n Access your account information. n Check your usage (depending on your Sprint service plan). n View and pay your bill. n Enroll in Sprint online billing and automatic payment. n Purchase accessories. n Shop for the latest Sprint phones. n View available Sprint service plans and options.
and major local event information. You can get up to three pieces of information per call, and the operator can automatically connect your call at no additional charge. There is a per-call charge to use Sprint 411, and you will be billed for airtime. n From home, tap Phone > Keypad , tap 4 1 1 ( ), and then tap Dial . Sprint Operator Services Sprint Operator Services provides assistance when you place collect calls or when you place calls billed to a local telephone calling card or third party.
Spanish samsung.com/us/Legal/Phone-HSGuide-SP EULA The online version of the End User License Agreement (EULA) for your device can be found online at: samsung.com/us/Legal/SamsungLegal-EULA4 Copyright Information ©2016 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are trademarks of their respective owners.
implied warranty of any kind whatsoever with respect to the product, including but not limited to the: n merchantability of the product or its fitness for any particular purpose or use; n design, condition or quality of the product; n performance of the product; n workmanship of the product or the components contained therein; or n compliance of the product with the requirements of any law, rule, specification or contract pertaining thereto.
©2016 Samsung Electronics America, Inc. Samsung, Samsung Galaxy, Samsung Notes, and Samsung+ are all trademarks of Samsung Electronics Co., Ltd. Other marks are the property of their respective owners. Note: Some multimedia (audio/video) files contain Digital Rights Management (DRM) technology to verify you have the right to use the files. Preloaded apps on your device may not be compatible with DRM-protected files. Note: Screen images are simulated. Appearance of device may vary.
Index 3 3-way Calling 67 4 4G LTE 114 A AAA 158 About Device 266 Accessibility Settings 245 Accessory Port 5 Accounts Add new 241 Manage 241 Settings 240 Accounts Settings 240 Activation 14 Advanced Features Settings 225 Airplane Mode 23 Settings 191 Alarm 163 Amazon 172 Amazon Kindle 172 Amazon Music 172 Amazon Photos 172 Amazon Video 172 Answer a Call 51 App Permission Settings 231 App Spotlight 172 Application Overview 228 Applications 19 Launch 19 Applications Settings 227 Apps Find and install 30 List
Switch 155 Take a picture 146 Take Pictures and Record Videos 145 Viewfinder 145 Camera and Video 145 Capture Screenshots 19 Car Kit Connect 139 Charger/Accessory Port 5 Chrome 121 Clock 163 Additional features 164 Alarm 163 Stopwatch 165 Timer 165 World Clock 165 Communications Method for Global Use 126 Conference Calling 67 Configure Other Accessibility Settings 249 Connections Settings 184 Connectivity 132 Contacts 72 Add contact 72 Back Up 85 Delete 77 Edit 76 Favorites 78 Groups 79 Import 84 Make call
View pictures and videos 148 General Management Settings 250 Global Roaming Mode 125 Global Services 124 Gmail 95 Add account 100 Archive threads 99 Create account 26 Delete threads 100 Labels 98 Mute threads 99 New messages 97 Open Messages 97 Read messages 97 Report spam 100 Search messages 100 Send message 96 Share pictures 152 Switch accounts 101 Gmail Settings 101 Google Chrome 121 Create account 26 Drive 166 Duo 166 Messenger 122 Photos 169 Search 167 Google Account 26 Add 100 Sign in 28 Google Maps 1
Messages Settings 94 Messaging 88 Messenger 123 microSD Card 259 Format 261 Remove 260 Unmount 262-263 View available memory 260 MMS Send messages 89 Share pictures 152 Mobile Hotspot 142 Mobile Networks Settings 191 More Connection Settings 195 Music Google Play Music 174 My Files 168 N Nearby Device Scanning 196 NextRadio 178 Notification Icons 40 Notification Panel 41 Notification Sounds 212 Notifications 40 Notifications Settings 218 O One-Handed Operation 225 Optimize Now 256 Optional Calling Services
Swipe 236 Screen Unlock Password 237 Screen Unlock Pattern 236 Screen Unlock PIN 237 SD Card 259 Encrypt 238 Secure Credential Storage 198 Secure Folder 238 Secure Startup 238 Select a Carrier 126 Send Pictures or Videos via Additional Apps or Social Media 154 Set Up Your Phone 4 Settings Overview 184 Setup Screens 15 Share Contacts 81 Share Pictures and Videos 152 SIM Card 124 Slide 12 Sound and Vibration Settings 206 Sound Quality and Effects 217 Speaker 5 Spread 14 Sprint 411 271 Sprint Account Managemen
Set up 58 Settings 62 Voice Typing 25 Voicemail 57-58 Access internationally 128 Display name 64 Greeting 63 International 127 Passcode 270 Set up for international use 127 Volume 207, 209 Key 5 VPN 198 Add connection 199 Connect or disconnect 200 Prepare for connection 198 Secure credential storage 198 W Wallpaper 44, 232 Wallpapers and Themes Settings 232 Web Launch connection 117 Wi-Fi 133 Disconnect 135 Settings 186 Turn on and connect 134 Wi-Fi Calling 65 Settings 202 Wi-Fi Direct 135 Wi-Fi Settings 13
