User Manual
English
LIMITED WARRANTY TO ORIGINAL PURCHASER
Samsung Electronics Canada Inc.(SECA), warrants that this product is free from defective material and
workmanship.
SECA further warrants that if this product falls to operate properly within the specied warranty period
and the failure is due to improper workmanship or defective materials, SECA will repair or replace the
product at its option.
All warranty repairs must be performed by a SECA Authorized Service Center. (The name and address of
the location nearest you can be obtained by calling toll free: 1- 800- SAMSUNG)
LABOR PARTS
One year (Carry-
in)
One year
On carry-in models, transportation to and from the service center is the customer’s responsibility.
The original dated sales receipt must be retained by the customer and is the only acceptable proof of
purchase. It must be presented to the authorized service center at the time service is requested.
EXCLUSIONS (WHAT IS NOT COVERED)
This warranty does not cover damage due to accident, re, ood and/ or other acts of God; misuse,
incorrect line voltage, improper installation, improper or unauthorized repairs, commercial use or
damage that occurs in shipping. Exterior and interior nish, lamps, glass are not covered under this
warranty. Customer adjustments which are explained in the instruction manual are not covered under
the terms of this warranty. This warranty will automatically be voided for any unit found with a missing
or altered serial number. This warranty is valid only on products purchased and used in Canada.
Samsung Electronics Canada Inc
2050 Derry Rd West
Mississauga, On. L5N 0B9
Tel: 1-800-SAMSUNG (726-7864)
Fax: (905) 542- 1199
Website: www.samsung.com/ca
User Manual
Figures and illustrations in this User Manual are provided for reference only and
may differ from actual product appearance
AH81-16940B-00
NSPBI01538A-00
HW-Q900C
You can access the FULL MANUAL on Samsung’s on-line customer support center by scanning the QR code
on the left.
To see the manual on your PC or mobile device, download the manual in document format from Samsung’s
website. (http://www.samsung.com/support)
© 2023 Samsung Electronics Co., Ltd. All rights reserved.
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care Center.
HEADQUARTERS
Samsung Electronics Canada Inc. 2050 Derry Road West, Mississauga, Ontario L5N 0B9 Canada
TEL: 1-800-SAMSUNG (1-800-726-7864)
www.samsung.com/ca/support
Country Samsung Service Center
Web Site
CANADA
1-800-SAMSUNG(726-7864)
1-844-SAM-PAYS (726-7297)
www.samsung.com/ca/support (English)
www.samsung.com/ca_fr/support (French)
U.S.A
1-800-SAMSUNG (726-7864)
1-844-SAM-PAYS (726-7297)
www.samsung.com/us/support
SAFETY INFORMATION
SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT
REMOVE THE COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE. REFER
SERVICING TO QUALIFIED SERVICE PERSONNEL.
Refer to the table below for an explanation of symbols
which may be on your Samsung product.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT
OPEN.
This symbol indicates that high voltage is
present inside. It is dangerous to make any
kind of contact with any internal part of this
product.
This symbol indicates that this product has
included important literature concerning
operation and maintenance.
Class II product : This symbol indicates that a
safety connection to electrical earth (ground)
is not required.
If this symbol is not present on a product
with a power cord, the product MUST have
a reliable connection to protective earth
(ground).
AC voltage : Rated voltage marked with this
symbol is AC voltage.
DC voltage : Rated voltage marked with this
symbol is DC voltage.
Caution. Consult Instructions for use : This
symbol instructs the user to consult the user
manual for further safety related information.
WARNING
• To reduce the risk of re or electric shock, do not expose
this appliance to rain or moisture.
• To prevent injury, this apparatus must be securely
attached to the oor/wall in accordance with the
installation instructions.
CAUTION
• Do not expose this apparatus to dripping or splashing.
Do not put objects lled with liquids, such as vases, on
the apparatus.
• To turn this apparatus off completely, you must pull the
power plug out of the wall socket. Consequently, the
power plug must be easily and readily accessible at all
times.
CAUTION (for Canada)
This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science and
Economic Development Canada’s licence-exempt RSS(s).
Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference,
including interference that may cause undesired operation
of the device.
This device and its antenna(s) must not be co-located
or operation in conjunction with any other antenna or
transmitter.
This device may automatically discontinue transmission
if there is no information to transmit, or an operational
failure. Note that this is not intended to prohibit the
transmission of control or signaling information or the use
of repetitive codes where required by the technology.
This Class B digital apparatus complies with Canadian
ICES-003.
Radiation Exposure Statement
This equipment complies with IC RSS-102 radiation
exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with
minimum distance 20 cm between the radiator & your body.
Important Safety Instructions
Read these operating instructions carefully before using
the unit. Follow all the safety instructions listed below.
Keep these operating instructions handy for future
reference.
1. Read these instructions.
2. Keep these Instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings.
Install in accordance with the manufacturer’s
instructions.
8. Do not install near any heat sources such as radiators,
heat registers, stoves, or other apparatus (including
ampliers) that produce heat.
9. Do not hinder in any way the safety purpose of the
polarized or grounding-type plug.
A polarized plug has two blades with one wider than the
other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are
provided for your safety. If the provided plug does not t
into your outlet, consult an electrician for replacement
of the obsolete outlet.
10. Protect the power cord from being walked on or pinched
particularly at plugs, convenience receptacles, and the
point where they exit from the apparatus.
11. Only use attachments/accessories specied by the
manufacturer.
12. Use only with the cart, stand, tripod,
bracket, or table specied by the
manufacturer, or sold with the apparatus.
When a cart is used, use caution when
moving the cart/apparatus combination
to avoid injury from tip-over.
13. Unplug this apparatus during lightning storms or when
unused for long periods of time.
14. Refer all servicing to qualied service personnel.
Servicing is required when the apparatus has been
damaged in any way, such as power-supply cord or
plug is damaged, liquid has been spilled or objects
have fallen into the apparatus, the apparatus has been
exposed to rain or moisture, does not operate normally,
or has been dropped.
PRECAUTIONS
1. Ensure that the AC power supply in your house complies
with the power requirements listed on the identication
sticker located on the bottom of your product. Install
your product horizontally, on a suitable base (furniture),
with enough space around it for ventilation (3~4
inches). Make sure the ventilation slots are not covered.
Do not place the unit on ampliers or other equipment
which may become hot. This unit is designed for
continuous use.
To fully turn off the unit, disconnect the AC plug from
the wall outlet. Unplug the unit if you intend to leave it
unused for a long period of time.
2. During thunderstorms, disconnect the AC plug from
the wall outlet. Voltage peaks due to lightning could
damage the unit.
3. Do not expose the unit to direct sunlight or other heat
sources. This could lead to overheating and cause the
unit to malfunction.
4. Protect the product from moisture (i.e. vases), and
excess heat (e.g. a replace) or equipment creating
strong magnetic or electric elds. Unplug the power
cable from the AC wall socket if the unit malfunctions.
Your product is not intended for industrial use. It
is for personal use only. Condensation may occur if
your product has been stored in cold temperatures.
If transporting the unit during the winter, wait
approximately 2 hours until the unit has reached room
temperature before using.
5. The battery used with this product contains chemicals
that are harmful to the environment. Do not dispose of
the battery in the general household trash. Do not expose
the battery to excess heat, direct sunlight, or re. Do not
short circuit, disassemble, or overheat the battery.
CAUTION : Danger of explosion if the battery is replaced
incorrectly. Replace only with the same or equivalent
type.
01 CHECKING THE
COMPONENTS
Soundbar Main Unit / Soundbar Remote Control /
Batteries / Subwoofer / Power Cord X 2 (Subwoofer,
Soundbar) / HDMI Cable / Wall Mount Guide /
Holder-Screw X 2 / Screw (M4 x L10) X 2 / Bracket-Wall
Mount X 2 / Rubber-Foot X 4
NOTE
• For more information about the power supply and
power consumption, refer to the label attached to the
product. (Label: Rear of the Soundbar Main Unit)
• To purchase additional components or optional
cables, contact a Samsung Service Center or Samsung
Customer Care.
02 PRODUCT OVERVIEW
Top Panel of the Soundbar
Volume
1
2
Display
1
(Multi Function) Button
In standby mode, press the (Multi Function)
button to turn on the Soundbar.
Press the (Multi Function) button to change the
input source.
2
(Mic On/Off) Button
Press the button to turn the microphone on or off.
When the microphone is off, the LED indicator will
glow red.
Bottom Panel of the Soundbar
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI 2
SERVICE
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI 2
DIGITAL AUDIO IN
(OPTICAL)
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI 2
SERVICE
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI 2
DIGITAL AUDIO IN
(OPTICAL)
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI 2
SERVICE
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI 2
DIGITAL AUDIO IN
(OPTICAL)
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI 2
SERVICE
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI 2
DIGITAL AUDIO IN
(OPTICAL)
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI 2
SERVICE
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI 2
DIGITAL AUDIO IN
(OPTICAL)
SERVICE
5
4
3
2
1
1
DIGITAL AUDIO IN (OPTICAL)
Connect to the digital (optical) output of an external
device.
2
SERVICE
Connect a USB storage device to upgrade the
product’s software.
3
HDMI 1 / HDMI 2
Inputs digital video and audio signals
simultaneously using an HDMI cable.
Connect to the HDMI output of an external device.
4
HDMI TO TV (eARC/ARC)
Connect to the HDMI jack on a TV.
5
POWER
Connect the Soundbar’s AC power cable.
03 CONNECTING THE
SOUNDBAR
Connecting the power and units
POWER
POWER
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI 2
SERVICE
POWER
Bottom of the
Soundbar Main Unit
HDMI IN 1
HDMI IN 2
ID SET
(WOOFER,
REAR)
POWER
NETWORK
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI 2
ID SET
HDMI IN 1
HDMI IN 2
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 1
Blue Blinks
Rear of
Subwoofer
• The LINK LED indicator stops blinking and glows a solid
blue when a connection is established between the
Soundbar and the Subwoofer.
04 USING A WIRED
CONNECTION
1
HDMI Cable
2 Optical Cable (not supplied)
HDMI IN
(ARC)
HDMI OUT
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 2
HDMI 1
1
1
Connecting using an HDMI Cable
(External Device (HDMI 1 or HDMI 2) / TV ARC/eARC)
OPTICAL OUT
DIGITAL AUDIO IN
(OPTICAL)
HDMI 1
HDMI 2
2
Connecting using an Optical Cable (D.IN)
NOTE
• When the TV sound is not output, press the (Multi
Function) button at the top of the Soundbar or the
(Source) button on the remote control to select the
“D.IN” mode. The screen displays “D.IN” and “TV ARC/
eARC” in sequence, and TV sound is played.
• The recommended cable is a Premium High Speed
HDMI Cable with Ethernet certied by HDMI.org.
• When you use an optical cable and the terminals have
covers, be sure to remove the covers.
Using the Q-Symphony Function
When the Soundbar connects to a Samsung TV that
supports the Q-Symphony function you can play the sound
simultaneously through the Soundbar and the TV. If you use
the Q-Symphony function, the surround sound played on
the TV allows you to enjoy a richer, more three-dimensional
surround sound effect.
When the Soundbar is connected “TV+Soundbar” menu
appears on the TV.
(Settings ( ) → All Settings ( ) → Sound → Sound
Output)
Using the SpaceFit Sound
This function analyzes the user’s listening space with the
Soundbar’s microphone and provide optimal sound for the
space. Sound optimization proceeds automatically.
05 USING A WIRELESS
CONNECTION
Connecting via Bluetooth
OR
OR
PAIR
Top of the Soundbar
5 sec
BT PAIRING
What is the difference between BT READY and BT
PAIRING?
• BT READY : In this mode, you can reconnect any
Samsung TV or mobile device that was connected
before.
• BT PAIRING : In this mode, you can connect a new device
to the Soundbar.
(Press the PAIR button on the Soundbar remote
control or press and hold the (Mic On/Off) button on
the top of the Soundbar for more than 5 seconds while
the Soundbar is in “BT” mode.)
NOTE
• If asked for a PIN code when connecting a Bluetooth
device, enter <0000>.
Connecting via Wi-Fi (Wireless
Network)
• To connect a Soundbar to a mobile device via a wireless
network (Wi-Fi), the SmartThings app is required.
1. Connect your mobile device (smartphone, tablet, etc.) to
the Wi-Fi network the TV is connected to.
2. Install and launch the SmartThings app on your mobile
device (smartphone, tablet, etc.).
3. Follow the instructions in the app screen on the mobile
device to connect the Soundbar to your Wi-Fi network.
06 TROUBLESHOOTING
Before seeking assistance, check the following.
Soundbar does not turn on.
• Check whether the power cord of the Soundbar is
correctly inserted into the outlet.
If the subwoofer does not connect automatically
1. Turn off the Soundbar main unit.
2. Press and hold ID SET on the rear of the subwoofer for
at least 5 seconds.
Rear of Subwoofer
"Blinking blue fast"
5 sec
3. Press the Up button on the remote control for
5 seconds.
SOUND
MODE
PAIR
5 sec
ID SET
4. Check if the LINK LED is solid blue (connection
complete).
• The LINK LED indicator stops blinking and glows
a solid blue when a connection is established
between the Soundbar and the Subwoofer.
Soundbar works erratically.
• After removing the power cord, insert it again.
• Try again after initializing the product.
• If there is no signal, the Soundbar automatically turns
off after a certain period of time. Turn on the power.
Remote control does not work
• Point the remote directly at the soundbar.
• Replace the batteries with new ones.
The Soundbar indicator turns solid red.
• The microphone is turned off.
Turn on the microphone.
Sound is not output from the soundbar.
• The volume of the Soundbar is too low or muted.
Adjust the volume.
• When any external device (STB, Bluetooth device,
mobile device, etc.) is connected, adjust the volume of
the external device.
• For sound output of the TV, select Soundbar.
(Samsung TV: Home ( ) → Menu → Settings ( ) →
All Settings ( ) → Sound → Sound Output → Select
Soundbar)
• Remove the cable from the Soundbar and then
reconnect it.
Sound is not output from the subwoofer.
• Check whether the LED on the rear of the Subwoofer
lights in blue. Reconnect it when the blue LED blinks
or the red LED lights.
If the TV is not connected via HDMI TO TV (eARC/ARC)
• Check whether the HDMI cable is correctly connected
to the ARC terminal.
• Connection may not be possible due to the connected
external device (set-top box, game console, etc.).
Directly connect the Soundbar.
• HDMI-CEC may not be activated on the TV. Turn on
the CEC on the TV menu. (Samsung TV: Home ( )
→ Menu → Settings ( ) → All Settings ( ) →
Connection → External Device Manager → Anynet+
(HDMI-CEC) ON)
Soundbar will not connect via Bluetooth.
• When connecting a new device, switch to “BT PAIRING”
for connection. (Press the PAIR button on the remote
control or press the (Mic On/Off) button on the
body for at least 5 seconds.)
• Reconnect it after removing the Bluetooth speaker list
on the device to connect. (Samsung TV: Home ( ) →
Menu → Settings ( ) → All Settings ( ) → Sound →
Sound Output → Bluetooth Speaker List)
Sound drops out when connected via Bluetooth.
• Some devices can cause radio interference if they are
located too close to the Soundbar. e. g. microwaves,
wireless routers, etc.
• If your device that is connected via Bluetooth moves
too far away from the soundbar, it may cause the
sound to drop out. Move the device closer to the
soundbar.
• If a part of your body is in contact with the Bluetooth
transceiver or the product is installed on metal
furniture, the sound may drop out. Check the
installation environment and conditions for use.
Soundbar will not connect to Wi-Fi.
• Make sure the wireless router is turned on and then
reconnect the wireless router after rebooting.
• The soundbar will not connect if the wireless signal
is too weak. Try moving the router closer to the
soundbar, or eliminating any obstacles that are
between the soundbar and the router, if possible.
The soundbar does not turn on automatically with the TV.
• When you turn off the Soundbar while watching TV,
power synchronization with the TV is disabled. First
turn off the TV.
07 LICENSE
Dolby, Dolby Atmos, and the double-D symbol are
registered trademarks of Dolby Laboratories Licensing
Corporation. Manufactured under license from Dolby
Laboratories. Condential unpublished works.
Copyright © 2012-2021 Dolby Laboratories. All rights
reserved.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS, Inc. (for companies
headquartered in the U.S./Japan/Taiwan) or under license
from DTS Licensing Limited (for all other companies).
DTS, DTS:X, and the DTS:X logo are registered trademarks
or trademarks of DTS, Inc. in the United States and other
countries. © 2021 DTS, Inc. ALL RIGHTS RESERVED.
The terms HDMI, HDMI High-Denition Multimedia
Interface, HDMI Trade dress and the HDMI Logos are
trademarks or registered trademarks of HDMI Licensing
Administrator, Inc.
• Use your phone, tablet or computer as a remote control
for Spotify. Go to spotify.com/connect to learn how
• The Spotify Software is subject to third party licenses
found here: https://www.spotify.com/connect/third-
party-licenses.
To send inquiries and requests for questions regarding
open sources, contact Samsung Open Source
(http://opensource.samsung.com)
• Apple, Airplay, iPhone, iPad, and Mac are trademarks of
Apple Inc., registered in the U.S. and other countries.
• Use of the Works with Apple badge means that an
accessory has been designed to work specically with
the technology identied in the badge and has been
certied by the developer to meet Apple performance
standards.
08 IMPORTANT NOTES
ABOUT SERVICE
Figures and illustrations in this User Manual are provided
for reference only and may differ from actual product
appearance.
09 SPECIFICATIONS AND
GUIDE
Model Name
HW-Q900C
Weight
17.0 lbs (7.7 kg)
Dimensions (W x H x D)
48.5 x 2.7 x 5.4 inches
(1232.0 x 69.5 x 138.0 mm)
Operating Temperature
Range
+ 50 °F to +104 °F
(+10 °C to +40 °C)
Operating Humidity Range
10 % to 80 %,
non-condensing
Storage Temperature
-4 °F to +113 °F
(-20 °C to +45 °C)
Storage Humidity
5 % to 95 %,
non-condensing
AMPLIFIER
Rated Output power
(18 W x 4) + (10 W x 2) + (18 W x 2) + (10 W x 1) + (18 W x 6)
Supported play formats
Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD /
Dolby ATMOS / DTS 5.1ch / DTS HD /
DTS-HD Master Audio / DTS:X / LPCM 8Ch
Subwoofer Name
PS-WC90B
Weight
25.8 lbs (11.7 kg)
Dimensions (W x H x D)
8.7 x 16.3 x 16.1 inches
(220.0 x 413.0 x 410.0 mm)
AMPLIFIER
Rated Output power
200 W
NOTE
• Samsung Electronics Co., Ltd reserves the right to
change the specications without notice.
• Weight and dimensions are approximate.
Precaution : The Soundbar will restart automatically if you
turn on/turn off Wi-Fi.
Wi-Fi Port deactivation method
Press the CH LEVEL button on the remote control of the
Soundbar for 30 seconds to turn Wi-Fi On / Off.
Bluetooth Port deactivation method
Press the TONE CONTROL button on the remote control
of the Soundbar for 30 seconds to turn Bluetooth On / Off.