User Guide HW-Q930D / HW-Q800D / HW-Q700D To receive more complete service, please register your product at www.samsung.com/register Figures and illustrations in this User Guide are provided for reference only and may differ from actual product appearance. © 2024 Samsung Electronics Co., Ltd. All rights reserved.
CONTENTS 01 Checking the Components 3 02 Product Overview 4 08 Installing the Wall Mount Installation Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Wallmount Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Top Panel of the Soundbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Installing the Surround Speakers on a Wall (applicable models only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
01 CHECKING THE COMPONENTS SOUNDBAR Soundbar Main Unit x2 Soundbar Remote Control (AH81-15047A) / Batteries x4 POWER Surround Speaker (optional) (Left / Right) Subwoofer Power Cord (Soundbar, Subwoofer) (3903-001117) (Surround speaker) (3903-001295) x2 HDMI Cable (BN39-02661A) x2 (M4 x L10) Wall Mount Guide (AH63-04369C) x2 Bracket-Wall Mount (AH61-04119A) Holder-Screw (AH61-04110A) Screw (6001-001202) x4 Rubber-Foot (BN67-00398L) • For more information about the power supply and power consum
02 PRODUCT OVERVIEW Top Panel of the Soundbar 1 3 1 3 2 2 4 4 HW-Q930D / HW-Q800D HW-Q700D 1 (Multi Function) Button (HW-Q930D / HW-Q800D models) • In standby mode, press the (Multi Function) button to turn on the Soundbar. • Press the (Multi Function) button to change the input source. 1 (Power) Button (HW-Q700D model) Turns the power on and off. 2 (Volume) Button Adjusts the volume. 3 (Mic On/Off) Button (HW-Q930D / HW-Q800D models) Press the button to turn the microphone on or off.
SERVICE DIGITAL AUDIO IN (OPTICAL) SERVICE SERVICE HDMI IN 1 HDMI HDMI IN 2 DIGITALAUDIO AUDIOININ DIGITAL (OPTICAL) (OPTICAL) HDMIIN IN1 1 HDMI HDMI HDMI HDMI TO TV (eARC/ARC) HDMIIN IN22 HDMI HDMITO TOTV TV HDMI (eARC/ARC) (eARC/ARC) Bottom Panel of the Soundbar DIGITAL AUDIO IN (OPTICAL) DIGITAL AUDIO IN (OPTICAL) SERVICE SERVICE HDMI HDMI 1 3 4 2 HDMI TO TV (eARC/ARC) HDMI TO TV (eARC/ARC) 5 SERVICE DIGITAL AUDIO IN (OPTICAL) HDMI IN 1 HDMI HDMI IN 2 HDMI TO TV (eARC/ARC) 1 POWER Co
03 USING THE SOUNDBAR REMOTE CONTROL Inserting Batteries before using the Remote Control (AAA batteries X 2) Slide the back cover in the direction of the arrow until it is completely removed. Insert 2 AAA batteries (1.5V) oriented so that their polarity is correct. Slide the battery cover back into position. How to Use the Remote Control Power Source Turns the Soundbar on and off.
Press the indicated areas to select Up/Down/Left/Right. Up/Down/Left/Right Press Up/Down/Left/Right on the button to select or set functions. • Music Skip Press the Right button to select the next music file. Press the Left button to select the previous music file. • ID SET Use this option when the Subwoofer or Surround Speakers are not connected or need reconnection. While powered off, press and hold the Up button for 5 seconds to perform ID SET. (See page 13.
• • • • • ‒ The menu is activated only when the Surround Speakers are connected. ‒ This mode is automatically turned off and becomes unavailable when the Q-symphony function turns on. Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/ Down buttons.
Output Effect Standard Surround Game Pro Adaptive Sound Input With Subwoofer Only With Subwoofer & Surround Speaker 2.0 ch 2.1 ch 2.1 ch 5.1 ch 5.1 ch 5.1 ch / 7.1 ch (DTS) 7.1 ch 5.1 ch 7.1 ch Dolby Atmos®, DTS:X 5.1.2 ch 7.1.4 ch 2.0 ch 5.1.2 ch 7.1.4 ch 5.1 ch 5.1.2 ch 7.1.4 ch 7.1 ch 5.1.2 ch 7.1.4 ch Dolby Atmos®, DTS:X 5.1.2 ch 7.1.4 ch 2.0 ch 5.1.2 ch 7.1.4 ch 5.1 ch 5.1.2 ch 7.1.4 ch 7.1 ch 5.1.2 ch 7.1.4 ch Dolby Atmos®, DTS:X 5.1.2 ch 7.1.
Adjusting the Soundbar volume with a TV remote control Adjust the Soundbar volume using the TV’s remote control. • This function can be used with IR remote controls only. Bluetooth remote controls (remote controls that require pairing) are not supported. • Set the TV speaker to External Speaker to use this function. • Manufacturers supporting this function: Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA 1. Turn Off the Soundbar. 2.
04 CONNECTING THE SOUNDBAR Connecting the power and units Use the Power cord to connect the Subwoofer, Surround Speakers, and Soundbar to an electrical outlet in the following order: • For more information about the required electrical power and power consumption, refer to the label attached to the product. (Label: Rear of the Soundbar Main Unit) 1. Connect the Power cord to the Subwoofer. Power Cord Rear of Subwoofer 2. Connect the power cord to the Left and Right Surround Speakers.
Recommended Speaker Layout CAUTION • Wireless receiving antennas are built into the Subwoofer and surround speakers. Keep the units away from water and moisture. • For optimal listening performance, make sure that the areas around the Subwoofer and surround speakers locations are clear of any obstructions.
Manually connecting the Subwoofer or Surround Speakers Before performing the manual connection procedure below: • Check whether the power cables for the Soundbar and Subwoofer or Surround Speakers are connected properly. • Make sure that the Soundbar is turned off. 1. Turn off the Soundbar main. 2. Press and hold ID SET on the rear of the Subwoofer and surround speakers for at least 5 seconds. • The red indicator at the rear of each speaker turns off and the blue indicator blinks.
LED Indicator Lights on the Rear of Subwoofer and Surround Speakers LED Subwoofer Status On Description Resolution Successfully connected (normal operation) - Recovering the connection Check if the power cable attached to the main Soundbar unit is connected properly or wait about 5 minutes. If blinking persists, try manually connecting the Subwoofer and Surround Speakers. See page 13.
05 CONNECTING TO A TV Connecting the TV that supports HDMI ARC (Audio Return Channel) CAUTION • When both the HDMI cable and optical cable are connected, the HDMI signal is received first. • To connect the HDMI cable between the TV and Soundbar, be sure to connect the terminals marked ARC. Otherwise, the TV sound may not be output. • The recommended cable is an HDMI cable certified by HDMI.org. Connect to the HDMI TO TV (eARC/ARC) port of the Soundbar main unit.
Connecting using an Optical Cable Pre-connection Checklist • When both the HDMI cable and optical cable are connected, the HDMI signal is received first. • When you use an optical cable and the terminals have covers, be sure to remove the covers. Optical Cable (not supplied) Bottom of the Soundbar DIGITAL AUDIO IN (OPTICAL) OPTICAL OUT Top of the Soundbar Top of the Soundbar D.IN D.IN 1.
Connecting via Bluetooth When a Samsung TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling. • Only one Samsung TV can be connected at a time. • Samsung TV that supports Bluetooth can be connected. Check the specifications of your TV. The initial connection 1. Press the PAIR button on the Soundbar remote control to enter the “BT PAIRING” mode. PAIR (OR) (Source) button on the top panel and then select “BT”. a.
What is the difference between BT READY and BT PAIRING? • BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before. • BT PAIRING : In this mode, you can connect a new device to the Soundbar. (Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) / (Source) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.) Notes on Bluetooth connection • • • • Locate a new device within 3.
Connecting via Wi-Fi Pre-connection Checklist • Wi-Fi connection is available only on Samsung TV. • Check whether the wireless router (Wi-Fi) is turned on and the TV is connected to the router. • The TV and Soundbar must be connected to the same wireless network (Wi-Fi). • If your wireless router (Wi-Fi) uses a DFS channel, you will not be able to establish a Wi-Fi connection between the TV and Soundbar. Contact your Internet service provider for details.
Using the Q-Symphony Function • When the Soundbar connects to a Samsung TV that supports the Q-Symphony function you can play the sound simultaneously through the Soundbar and the TV. If you use the Q-Symphony function, the surround sound played on the TV allows you to enjoy a richer, more threedimensional surround sound effect. • When the Soundbar is connected “Q-Symphony” menu appears on the TV.
Using the SpaceFit Sound This function analyzes the user’s listening space with the Soundbar’s microphone and provide optimal sound for the space. Sound optimization proceeds automatically. Method 1. Connecting via Soundbar To enable this function, turn on the SpaceFit Sound mode with the remote control of the Soundbar. 1. Press the (Sound Control) button to turn on the SpaceFit Sound mode. “SPACEFIT SOUND OFF” appears on the display. 2.
06 CONNECTING AN EXTERNAL DEVICE Method 1. Connecting using an HDMI Cable (Capable of Dolby Atmos / DTS:X decoding and playback) Pre-connection Checklist • If the Audio Output options include Secondary Audio, make sure Secondary Audio is set to Off. • Make sure that the content supports Dolby Atmos® / DTS:X.
Method 2. Connecting using an Optical Cable Top of the Soundbar D.IN Top of the Soundbar BD / DVD player / Settop box / Game console D.IN DIGITAL AUDIO IN (OPTICAL) OPTICAL OUT Optical Cable (not supplied) Bottom of the Soundbar 1. Use an optical cable (not supplied) to connect the DIGITAL AUDIO IN (OPTICAL) on the Soundbar main and the OPTICAL OUT port on the external device. 2. Turn on the Soundbar and external device. 3. To select “D.
07 CONNECTING A MOBILE DEVICE Method 1. Connecting via Bluetooth When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of cabling. • When you connect a paired Bluetooth device with the Soundbar off, the Soundbar automatically turns on. The initial connection • When connecting to a new Bluetooth device, make sure the device is within 3.28 ft (1 m) distance. 1. Press the PAIR button on the Soundbar remote control to enter the “BT PAIRING” mode.
Notes on Bluetooth connection • • • • • • • • • • • • • Locate a new device within 3.28 ft (1 m) to connect via Bluetooth communication. If asked for a PIN code when connecting a Bluetooth device, enter <0000>. The Soundbar automatically turns off after 18 minutes in the Ready state. The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances: ‒ If there is a strong electrical field around the Soundbar.
Method 2. Connecting via Wi-Fi (Wireless Network) To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required. The initial connection 1. Install and launch the SmartThings app from your mobile device (smartphone or tablet). 2. On the app, follow the screen instructions to add the Soundbar. • The automatic pop-up (the second screenshot below) may not show on some devices. If the pop-up window does not appear, press “ ” on the Home screen.
Connecting via Apple AirPlay • This feature may not be available in some countries. • This Samsung Soundbar supports AirPlay® and recommends that the user use the latest version of iOS, iPadOS, or macOS. • To enable AirPlay in your Soundbar, you must first register the device with the Samsung Smart Things app by agreeing with the app’s terms and conditions. • Make sure the Soundbar is powered on and connected to the same Wi-Fi network as your Apple® device.
08 INSTALLING THE WALL MOUNT 2. Align the Wall Mount Guide’s Center Line with the center of your TV (if you are mounting the Soundbar below your TV), and then fix the Wall Mount Guide to the wall using tape. • If you are not mounting below a TV, place the Center Line in the center of the installation area. Installation Precautions • Install on a vertical wall only. • Do not install in a place with high temperature or humidity. • Verify whether the wall is strong enough to support the product’s weight.
09 INSTALLING THE SOUNDBAR IN FRONT OF TV 7. Install the Soundbar with the attached Bracket-Wall Mounts by hanging the Bracket-Wall Mounts on the Holder-Screws on the wall. Component x4 8. Slide the Soundbar down as shown below so that the Bracket-Wall Mounts rest securely on the Holder-Screws. • Insert the Holder-Screws into the wide (bottom) part of the Bracket-Wall Mounts, and then slide the Bracket-Wall Mounts down so that the Bracket-Wall Mounts rest securely on the Holder-Screws.
As illustrated in the image, align the center of the Soundbar with the center of the TV, carefully place the Soundbar onto the TV stand. At this time, place the microphones (applicable models only) at the front of the stand not to interfere with voice recognition. TV 10 SOFTWARE UPDATE Auto Update When the Soundbar is connected to the Internet, software updates automatically occur even when the Soundbar is turned off. • To use the Auto Update function, the Soundbar must be connected to the Internet.
11 TROUBLESHOOTING Initialization Top of the Soundbar Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864). INIT Soundbar does not turn on. With the Soundbar on, press the (Volume) buttons on the body at the same time for at least 5 seconds.
In case there is sound jitter, delays, or noise from the Subwoofer and Surround Speaker Soundbar will not connect via Bluetooth. • If there are any objects between the Soundbar and Subwoofer speaker, this could cause a problem. Please reposition these to a place without such an object. • There may be sound jitter or delays when the Subwoofer and Surround Speaker are far from the Soundbar. Please place them near the Soundbar.
12 LICENCE After connecting the TV to the Soundbar, I switched the Soundbar mode. Then no sound is output from the TV. • If you connect your Soundbar to a mobile device while the Soundbar is connected to the TV, the Soundbar outputs sound from the mobile device while keeping the TV connection. So the TV sound will not be delivered anywhere. • Disconnect the mobile device, and the TV sound will be output from the Soundbar again.
