User manual

Smart Control User Guide
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6.5.4 Other Ways to Retrieve a Call
6.5.4.1 Using the right mouse button in the call list
Click the right mouse button on the held call in the call list and select the Answer option to retrieve the
held call.
6.5.4.2 Using double click in the call list
Double click on the held call in the call list to retrieve a call.
6.6 How Do You Transfer a Call?
You can transfer your active calls to other stations.
6.6.1 How Do You Transfer a Call from the Call Control Menu?
Click on the Transfer option in the Call Control menu. You will get the Transfer Call dialogue box. Enter
the number in the pull-down menu to which the call is to be transferred.
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IGURE
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Note: When a call is put in hold state, it will go to the Call List and shows that it is ON HOLD.
If you do not retrieve this call, within the set time, it will come back with the reason as HOLD
RECALL. This is to avoid anyone waiting continuously for you to answer