User manual

Smart Control User Guide
6
Table of Contents
INTRODUCTION.................................................................................................................................. 11
1.1 S
MART
C
ONTROL
O
VERVIEW
.......................................................................................................... 11
1.1.1 Station Setup Services.............................................................................................................11
1.1.2 Call Control Services..............................................................................................................11
1.1.3 Directory Services...................................................................................................................11
1.1.4 Scheduler Services ..................................................................................................................12
1.1.5 Call Log Services ....................................................................................................................12
SMART CONTROL INSTALLATION............................................................................................... 13
2.1 S
YSTEM
R
EQUIREMENTS
................................................................................................................. 13
2.1.1 Connection Configuration.......................................................................................................13
2.2 H
OW TO
I
NSTALL
............................................................................................................................ 15
2.2.1 Installing on Windows 95/98/NT Series..................................................................................15
2.3 T
ROUBLESHOOTING
........................................................................................................................ 22
WHAT WILL YOU SEE WHEN YOU START SMART CONTROL?........................................... 23
3.1 T
OOL
B
AR
....................................................................................................................................... 26
3.1.1 General Tool Bar ....................................................................................................................26
3.1.2 Station Control Tool Bar.........................................................................................................28
3.2 S
TATUS
B
AR
................................................................................................................................... 30
3.3 V
IEWS OF
S
MART
C
ONTROL
............................................................................................................ 31
3.3.1 Tree View ................................................................................................................................31
3.3.2 Icon View ................................................................................................................................31
3.3.3 Hidden View...........................................................................................................................32
SMART CONTROL CONFIGURATION........................................................................................... 33
4.1 H
OW
D
O
Y
OU
S
ET
U
P
C
ALL
N
OTIFICATION
? .................................................................................. 34
4.1.1 How Do You Display Incoming Call Details? ........................................................................35
4.1.2 How Do You Get Details for Outgoing Internal Calls?..........................................................36
4.1.3 How Do You Bring Smart Control to the Front for an Incoming Call?..................................36
4.1.4 How Do You Play a Sound File for an Incoming Call?..........................................................36
4.2 H
OW
D
O
Y
OU
C
ONFIGURE
S
PEED
D
IAL
N
UMBERS
?........................................................................ 37
4.3 H
OW
D
O
Y
OU
S
ET
F
AST
P
ICK
U
P
N
UMBERS
?................................................................................. 38
4.4 H
OW
D
O
Y
OU
S
ET
P
AGE
Z
ONE
N
AME
?........................................................................................... 39
4.5 H
OW
D
O
Y
OU
C
HANGE
C
OLOR OF
S
TATUS
B
AR
P
ANES
?................................................................ 40
4.6 H
OW
D
O
Y
OU
S
ET THE
T
IME
O
UT
P
ARAMETERS
? .......................................................................... 41
4.6.1 How Do You Set Time Out for Auto Answer? .........................................................................41
4.6.2 How Do You Set Time Out for Clear Call?.............................................................................42
4.6.3 How Do You Set Dial Duration for Continuous Dialling? .....................................................42
4.7 H
OW
D
O
Y
OU
C
HANGE
DDE O
PTIONS
? ......................................................................................... 42