User manual

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Click the Format button and enter the different phone number formats (based on the number of phone
digits) in the Phone Number Formats dialogue box.
F
IGURE
11-8
The dialogue box shown above displays the default formats for the various sizes of phone numbers.
The formats you enter should match the formats in your selected DDE application (server). This is
necessary as different PIMs store the phone numbers in different formats depending upon the number of
digits in the phone number. For example, In Symantec ACT! 2.0 the number is stored in xxx-xxx-xxxxxx
format. The number 2004 is thus stored as 200-4.
Smart Control needs to know in what format the phone digits are stored in the selected PIM depending upon
the number of digits. Smart Control formats the number according to the format entered above and sends it
to the PIM for a search.
Click OK on the Select the DDE Server dialogue box. If the following error message box appears, check if
your selected DDE application is running.