User manual

Smart Control User Guide
134
F
IGURE
11-1
When DDE is enabled in Smart Control, then for any incoming call a command is sent to your selected PIM
application (which acts like a DDE server) to search for the caller’s contact record based on the incoming
callerID or DNIS (Dialled Number Identification Services).
You have the option to specify the search based on call type, such as Internal Call and/or External Call, as
well as on CallerID or DNIS. The dialogue box that appears when you select Set Environment →
DDE…from the Option menu is shown below.
F
IGURE
11-2