User manual

Smart Control User Guide
128
Item Purpose
Identifier Displays the keyword entry made after the call in the Call Control View
Status
Displays the status of the call, such as:
RingBack—when you have called a station and the party does not answer
Busy—when you have called a busy station
Connected—connected call
Unanswered—when there was a call to your station and you did not answer
DNIS Display the DNIS number of the call if any
T
ABLE
10-2
10.1 How Do You View Call Logs?
10.1.1 How Do You View All Call Logs?
If you select the All icon in the Selection View, you will get the logs for both incoming and outgoing calls
on your station displayed in the Detailed List View.
10.1.2 How Do You View Incoming Call Log?
If you select Incoming Calls in the Selection View, all the incoming call log records will be displayed in the
Detailed List View.
10.1.3 How Do You View Outgoing Call Log?
If you select Outgoing Calls in the Selection View, all the outgoing call log records will be displayed in the
Detailed List View.
10.2 How Do You Sort Logs?
To sort the logs in Detail List View, click on the header for that particular column. For example, if you click
on Name, it will sort either in ascending or descending order of the name of the caller/called party
depending on which order they are currently in.
Sorting is available on Name, CallerId, Date, Duration, Status and DNIS.