TELECOM HANDSET USER GUIDE FOR DCS EURO SERIES 24 BUTTON HANDSETS FOR SAMSUNG TECHNICAL TIPS PLEASE VISIT WWW.PRPTELECOM.CO.
TELECOM CONTENTS SAMSUNG DCS EURO SERIES 24 BUTTON LCD HANDSET DIAGRAM ......................................................6 Your DCS Keyset ....................................................................................................................................... 7 Call Indications ......................................................................................................................................... 8 Speakerphone.............................................................
TELECOM System Hold ............................................................................................................................................ 15 Exclusive Hold ......................................................................................................................................... 15 Hold Recall .............................................................................................................................................. 15 Consultation Hold ................
TELECOM Making An Internal Page ........................................................................................................................ 23 Making An External Page ....................................................................................................................... 23 Meet Me Page / Meet Me Answer ........................................................................................................ 23 Cancelling Messages....................................................
TELECOM Set Answer Mode ................................................................................................................................... 32 Automatic Hold ...................................................................................................................................... 32 Headset Operation ................................................................................................................................. 32 Hot Keypad ......................................
TELECOM SAMSUNG DCS EURO SERIES 24 BUTTON LCD HANDSET DIAGRAM SAMSUNG DCS EURO SERIES 24 BUTTON LCD HANDSET has 24 programable buttons on the right hand side of the handset the top 16 button (from the top) are TRI-Coloured LEDS used for CALL keys, internal calls and many other system features. The bottom 8 programmable keys are have only Red LED’s Used to call stations directly, for One- Touch dialling and many other system features. FOR SAMSUNG TECHNICAL TIPS PLEASE VISIT WWW.PRPTELECOM.CO.
TELECOM THINGS YOU SHOULD KNOW Your DCS Keyphone System There are a number of different Samsung keyphone systems each designated with the prefix ‘DCS.’ The original system is called simply the ‘DCS.’ Other systems are designated DCS Compact II, DCS- 816, DCS408 and DCS-408i. For simplicity, this guide uses the designations ‘DCS,’ ‘Compact II,’ ‘816,’ ‘408’ and ‘408i’ when referring to individual systems.
TELECOM Call Indications The keys on your phone have light emitting diodes (LEDs). Some of these are tri-coloured LEDs that light green, red or amber (green andred together). Some of the keys can only light red. See the relevant keyset layout diagram (below) for a description of the keyset you are using. Internal calls, also called intercom calls, always appear on your CALL keys and always light green. You can have up to eight CALL keys (or up to five on Compact II systems), but two are recommended.
TELECOM handset or press the SPEAKER key before dialling. (Refer to Customising Your Keyset for details on the Hot Keypad feature.) System Tones (in the UK) The system provides several tones to assist you. These are referred to as follows: Internal Dial Tone—a continuous steady tone that indicates you can begin dialling. Ringback Tone—indicates the extension you dialled is ringing Busy Tone—indicates the extension you dialled is busy.
TELECOM Be aware that the menus presented to you will change depending on the state of your keyphone. In idle state, you see the menus above. While making or answering calls, other menus are displayed. When a feature is described in this guide, you are shown how to use the menus if you do not have the required key programmed on your keyset.
TELECOM OUTSIDE CALLS Making An Outside Call 1. Lift the handset and press an idle outside line key, line group key or dial a line access code to receive dial tone. OR To use the speakerphone, press an idle outside line key or line group key, or dial a line access code, to receive dial tone through the speaker. OR Press the SPEAKER key, receive internal dial tone and dial a line access code. 2. Dial the telephone number. 3. Finish the call by replacing the handset or pressing the ANS/RLS key.
TELECOM Recall Dial Tone • Press the NEW key to disconnect your existing call, wait for dial tone and then make a new call on the same line. Note: If the NEW key does not appear on your keyset, the RECALL key may be programmed to recall dial tone. Sending a Flash While on an outside call, press the programmed FLASH key to send a flash to the telephone company. This is required for some custom calling features or CENTREX use (e.g. for nuisance calls).
TELECOM INTERNAL CALLS Calling Other Extensions 1. Dial the extension number or group number. 2. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the extension you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. 3. Finish the call by replacing the handset or pressing the ANS/RLS key. Note: • If you have a DSS key assigned to an extension or a extension group, you can press this key instead of dialling the number.
TELECOM 2. Lift the handset or press the ANS/RLS key to call the now idle extension. Note: A callback will be cancelled if not answered within 30 seconds. If you have set a callback, your CALLBACK key will light. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before dialling. Busy Extension Camp-On When you call another extension and receive a busy signal but you do not want to wait for a callback: 1.
TELECOM CALL PROCESSING System Hold • When you are connected to a call, press the HOLD key. The call will go on hold and flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets. • To take the call off hold, press the flashing key and the green light will go steady green again. Resume conversation.
TELECOM • If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialling. Transferring Calls You can transfer a call from your extension to another number in one of two ways. You can do a ‘screened’ transfer and inform the called party who is calling, or you can do a ‘blind’ (unscreened) transfer without notification. 1. While on a call, press the TRSF key and dial an extension number, group number or external number.
TELECOM OR • Finish the first call and hang up. The waiting call will ring. Lift the handset or press the ANS/RLS key to answer. If you put a call on hold to answer the camped-on call, you can retrieve the held call by pressing the flashing CALL key when you have finished the camped-on call. Note: Internal calls will not go on Automatic Hold.
TELECOM Forward All Calls To forward all your calls, under any condition, to another extension: 1. Dial 601 followed by the extension or group number. 2. When you receive confirmation tone and LCD message, hang up. Note: • If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialling. • The extension that receives a forwarded call can transfer the call back to the forwarding extension.
TELECOM If you want a specific extension’s calls forwarded to your station (called ‘Remote Call Forward’): 1. Dial 605 followed by the desired extension number. 2. When you receive confirmation tone and LCD message, hang up. Note: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialling.
TELECOM DIALLING FEATURES Some dialling features can be accessed using programmable keys or feature access codes only. Others can be accessed using programmable keys, feature access codes, or the soft key menus on the LCD. Use of the soft key menus is described at the beginning of this guide (see Things You Should Know).
TELECOM E is used to hide digits. You may want to hide some phone numbers so that they will not show in the display when you dial the speed dial number later. When you are programming the phone number, press E before entering the digits you want to hide. The symbol “*” is displayed. All subsequent digits will be displayed as “*” when the speed dial number is dialled. If you want some digits to display, press E again (“+” is displayed) before entering these digits.
TELECOM To redial this saved number at any time, press the SNR key or dial 17. The same line will be dialled for you. Note: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialling. The saved telephone number is stored in memory until you save another. Redial does not apply to internal calls. Chain Dialling You can manually dial additional digits following a speed dial number or chain as many speed dial numbers together as required.
TELECOM PAGING AND MESSAGING Making An Internal Page To make an announcement through keyset speakers: 1. Lift the handset. 2. Press the PAGE key, if assigned OR Press the SCROLL key, OTHER soft key and PAGE soft key OR Dial 55. 3. Dial the desired zone number 1, 2, 3 or 4. (If using a 408/408i system, dial 1 or 2 only). OR Dial 0 to page all internal zones. 4. After the attention tone, make your announcement.
TELECOM The paged person will be connected with you automatically. Call Park and Page When you have a call for someone who is away from their desk, you can park the call and page the requested party. 1. While in conversation with the caller, press the PAGE key (if assigned) or the PAGE soft key. The call is automatically parked at your extension. 2. Dial the desired page zone and announce the parked call and your extension number or the line number. Hang up. To retrieve a parked call: 1.
TELECOM 2. Press the MSG key or dial 43. The first extension that left you a message will be called automatically. If that extension does not answer, your message light will stay on. 3. Repeat step 2 until all messages have been returned in the order they were received. Your MSG key LED will turn off when all messages have been returned. Note: You can first view message indications and return them in the order you choose. See Viewing Message Indications under Display Features.
TELECOM with a different message code. If so: • Press any PMSG key. The message is set and the key will light red. Press the key again to turn the light off. • Pressing another PMSG key will turn the previous one off and set a new message. FOR SAMSUNG TECHNICAL TIPS PLEASE VISIT WWW.PRPTELECOM.CO.
TELECOM CONVENIENCE FEATURES Do Not Disturb (DND) Use this feature when you want to block incoming calls to your keyset. You will still be able to make outgoing calls while in DND mode. • While on-hook, press the key marked DND (if available) OR Press the programmed DND key (if available) OR Dial 401. The DND key flashes and ‘DO NOT DISTURB’ is displayed on the LCD. To cancel DND: • Press the DND key or dial 400. The DND key LED turns off and your display returns to normal.
TELECOM To set alarms: 1. Press the TRSF key and dial 112. 2. Dial the alarm number 1–2 (or 1–3 for DCS systems). 3. Dial the time you want the alarm to sound. Enter the time as HHMM (hours and minutes) using a 24hour clock. For example, 1430 is 2:30pm. 4. Dial 1 (TODAY) or 2 (DAILY) to select the alarm type. Dial 0 (NOTSET) if you choose not to set the alarm. 5. Press the TRSF key. 6. Repeat for each alarm if needed. To cancel any alarms you have set: 1. Press the TRSF key and dial 112. 2.
TELECOM extension user can press the BOSS key to make a voice call to the other extension. This will override any DND set at the other extension. The key will light red when the other extension is in use. Group Listening When engaged on a call and using the handset, you may want other people to hear the other party’s voice over the speaker. You will need a LISTEN key programmed on your phone to do this. This key toggles the speaker on/off. • Press the LISTEN key to turn on the speaker.
TELECOM 3. Dial 0 to set the keyset to Unlocked. 4. Press the TRSF key to store your selection. Note: If Locked Out is selected, the HOLD key will flash slowly. If Locked All is selected, the HOLD key will light steady. Off-Hook Voice Announcing (OHVA) While engaged on another call, a keyset can receive voice announcements (OHVA calls) from other keysets. OHVA calls, however, cannot be received if a keyset is in DND mode or has an OHVA Block set (see below).
TELECOM If you wish to exit/enter the group but you do not have an IN/OUT key: • Dial 53 followed by the group number (e.g. 503), and then dial 0 to exit or 1 to enter the group OR Use the SCROLL key and the IOG soft key to enter the group number to exit/enter. Note: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialling. The IN/OUT key programming can include an extender to indicate the specific group that this key will affect.
TELECOM CUSTOMISING YOUR KEYSET Select Ring Tone You can select one of eight ring tones for your keyset. 1. While on-hook, press the TRSF key and dial 111. 2. Dial a number 1–8 or press the VOLUME Up and Down keys to hear each tone. 3. When you hear the tone that you want, press the TRSF key. Change Your Passcode By default, your extension passcode is 1234. You can change this passcode to any 4-digit number. 1. While on-hook, press the TRSF key and dial 101. 2. Dial your existing (old) passcode. 3.
TELECOM Hot Keypad Your keyset’s keypad can be made “live” or “hot” so that it is not necessary to lift the handset or press the SPEAKER key before you begin dialling. Calls can be made and features activated by simply dialling the line number, trunk group access code, internal number or feature access code. To activate this feature: 1. While on-hook, press the TRSF key and dial 110. 2. Dial 031 to turn the Hot Keypad on or 030 to turn it off. (Or use the soft keys and VOLUME Up/Down keys to select.) 3.
TELECOM DISPLAY FEATURES Call Progress Displays During everyday call handling, your keyset display provides information that is helpful and, in some cases, invaluable in keeping you informed of what is happening and who is calling. In some cases you are prompted to take an action and in others you receive information on the call. Directory Information A directory name of up to 11 characters can be assigned to each extension.
TELECOM The # key can be used for the following special characters (displayed in this sequence): # space & ! : ? . , % $ - < > / = * + @ ^ ( ) _ + , - | ; " → ` Note: When the next character you want appears on the same key as the character you just entered, press the VOLUME Up key to move the cursor one space to the right. Press the VOLUME Down key to move the cursor to the left to make any changes.
TELECOM To dial by directory: 1. Press the DIR key (if assigned) OR Press the SCROLL key and select DIR from the CALL menu. 2. Select the directory you wish to search: PERS (personal speed dial numbers), SYS (system speed dial numbers) or STN (extension names). 3. Press the key that corresponds to the first letter of the name you wish to search for. 4. Press the VOLUME Up and Down keys to scroll through the names. (If no list exists for the letter selected, the system will tell you.) 5.
TELECOM 1. While on-hook, press the TRSF key and dial 110. 2. Dial 71 to turn the call cost on or 70 to turn it off. 3. Press the TRSF key to store your selection. Viewing Message Indications If you have a MSG key, you can view all your message indications before you return them. 1. While on-hook, press the MSG key with the red flashing light. The first extension that left a message indication is displayed. 2. Press the VOLUME Up and Down keys to scroll through the extensions that left message indications.
TELECOM 4. Enter the key extender. The following table shows the keys which can be assigned extenders, and the range of values allowed for each key according to system type. 5. Press the TRSF key to store the data and exit programming. Note: Make sure that the cursor is placed correctly before you enter the extender. FOR SAMSUNG TECHNICAL TIPS PLEASE VISIT WWW.PRPTELECOM.CO.
TELECOM CALLING LINE IDENTIFICATION PRESENTATION (CLIP) CLIP is information that can be displayed when a call is received at your keyset, normally the caller’s name or number. Note: CLIP is supported by 408i systems but not 408 systems. Selecting Your CLIP Display You can decide if you want to see the name or number in the display, or no CLIP display. Regardless of which one is selected, you can use the NND function to view the remaining CLIP information.
TELECOM Inquire CLIP Park/Hold Information If you are informed that an incoming call is on hold or has been parked for you, you can view the CLIP information before you retrieve the call. This will influence how you choose to handle the call. You can do this while the keyset is idle or while you are on a call. From an idle keyset: 1. Press the INQIRE key OR Press the SCROLL key and then the OTHER soft key. Press the SCROLL key again and select INQIRE from the CLIP menu. 2. Dial the trunk number. 3.
TELECOM When you are making an outside call using Least Cost Routing (LCR) and you dial an incorrect digit, you can press the CLEAR soft key and re-enter the telephone number. You do not need to redial the access code for LCR again. Add-On Module The add-on module (AOM) is used when you need more programmable keys. The extra programmable keys are used exactly like those on your keyset. They can be programmed to be DSS keys, C.O. line (DTS) keys, one-touch speed dial keys, and so on.
TELECOM FOR SAMSUNG TECHNICAL TIPS PLEASE VISIT WWW.PRPTELECOM.CO.
