TABLE OF CONTENTS ABOUT THIS BOOK ..........................................................1 THINGS YOU SHOULD KNOW iDCS KEYSET USER GUIDE ..........................2–10 ASSEMBLING YOUR KEYSET ................................11 ADDING AN iDCS 14B KEY STRIP ......................12 ADDING A KEYSET DAUGHTERBOARD MODULE ..............................................................................13 OUTSIDE CALLS SAMSUNG iDCS SYSTEMS Making an Outside Call ................................................
Call Forward Unconditional ..............................................................27 Call Forward Busy ............................................................................27 Call Forward No Response ..............................................................27 Executive/Secretary Hotline ..............................................................38 Group Listening ................................................................................39 Account Codes ..........................
Personal Speed Dial Names..............................................................52 Station Names ..................................................................................52 Managing Key Assignments .............................................................52 LCR with Clear ..................................................................................53 Backspace with LCR .........................................................................53 Advanced Programmed Message ...........
THINGS YOU SHOULD KNOW Your outside calls will light green on your keyset and red on other keysets. You never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light. USER ORIENTATION Some simple rules to remember: iDCS telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys.
iDCS 28D KEYSET FEATURE ACCESS CODES This user guide is written based on the default access code for using system features. If the system numbering plan has been changed some of the access codes may not be correct. Your installing company can inform you of the correct codes. 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. SYSTEM TONES SOFT KEYS Used to activate features via the display.
iDCS 18D KEYSET iDCS 8D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. TERMINAL STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display. SCROLL KEY Used to scroll through displays. iDCS 8D iDCS 18D Scroll Scroll Call 1 Call 2 Message SOFT KEYS Used to activate features via the display.
iDCS 64B AOM iDCS 14B STRIP 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features.
KEYSET DAUGHTER MODULES ASSEMBLING YOUR KEYSET [28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of daughter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module. • Place the keyset face down on a flat surface.
ADDING AN iDCS 14 BUTTON KEY STRIP • • • • • • • Place the keyset face down on a flat surface. Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. Remove the ribbon cable knockout from the bottom of the keyset. Clip the 14 button strip to the side of the keyset. Plug one end of the ribbon cable into the keyset and the other end into the 14 button strip.
OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER, receive intercom dial tone and dial a line access code. Dial the telephone number. Finish the call by replacing the handset or pressing the ANS/RLS key.
INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or pressing the ANS/RLS key. NOTES: 1. If you have a DSS key assigned to an extension or station group, you may press this key instead of dialing the number. 2.
CALLING YOUR SYSTEM OPERATOR • • Dial 0 to call your system operator or group of operators. If you want to call a specific operator, dial that person’s extension number. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing. CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset.
• line when the called station hangs up or you can press TRANSFER to return to the outside party. If you wish to send the call to another extension without waiting for the first station to hang up, simply press another DSS button. OR Press the CALL button or C.O. line key to return to the outside party and begin the transfer process again. If you do not answer this recall within a pre-programmed period of time, it will go to the system operator.
• Finish the first call and hang up; the waiting call will ring. Lift the handset or press the ANS/RLS key to answer. NOTE: Intercom calls will not go on Automatic Hold. CONFERENCE CALLS You may conference up to five parties (you and four others) in any combination of outside lines and internal stations in any order. • • • • While engaged in a conversation, press the CONF key and receive conference tone. Make another call, either intercom or outside, press the CONF key and receive conference tone.
FORWARD BUSY/NO ANSWER FORWARD DND If you have both a Forward on Busy destination and a Forward No Answer destination programmed, you may set both of these at the same time: To forward your phone when you activate DND. • • Dial 604. Receive confirmation tone and hang up. • • Dial 607 plus the extension number or group number. Receive confirmation tone and hang up. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
MY GROUP PICKUP If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need to dial the desired group number. See your installation company for the assigned access code. MY GROUP PICKUP: __________________.
• • • • DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49: • • • • • With the handset on-hook, press the MEMORY key or dial 16. Dial the desired speed dial number. The telephone number is automatically dialed for you. • NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
MANUAL RETRY WITH REDIAL [iDCS 500 L VERSION] While you are on an outside call listening to a busy signal and you want to redial the same number dialed. • Press the REDIAL key. This will hang up your existing call and manually redial the same number dialed. You can repeat this operation for a limited number of attempts. SAVE NUMBER WITH REDIAL To save the number you just dialed for later use, press the SNR key before hanging up. To redial this saved number at any time, press the SNR key or dial 17.
PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers: • • • • Lift the handset. Press the PAGE key or dial 55. Dial the desired zone number 0, 1, 2, 3 or 4. After the attention tone, make your announcement. NOTE: If you have a dedicated page zone key, it is not necessary to press PAGE and dial a zone number. MEET ME PAGE • • • • • • • Lift the handset. Press the Meet Me Page (MMPG) key or dial 54. Dial the desired zone number.
To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK key, press it and dial the number that was announced. If you have a PARK key, press it and dial the announced orbit number. • You will be connected to the parked call. NOTES: 1. If the call is not retrieved within a pre-programmed period of time, it will recall your keyset and have a slow flashing amber light. You cannot park and page intercom calls. 3.
CONVENIENCE FEATURES DO NOT DISTURB ESTABLISHED CALL PICKUP [iDCS 500 L/LE VERSION] To pick up an established call in progress at a single line extension connected to a computer modem on your PC. Use this feature when you want to block calls to your keyset. • • • While on-hook, press the DND key or dial 401. The DND key lights steady red to remind you of this mode. To cancel DND, press the DND key again or dial 400. The DND light turns off. You can make calls while in the DND mode. NOTES: 1.
ANSWERING THE DOOR PHONE GROUP LISTENING When you are programmed to receive calls from a door phone: When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: • • • You will receive three short rings repeated. Lift the handset or press ANS/RLS key. You are connected to the door phone. If an electric door lock release is installed, dial 13 to unlock the door.
LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away. You can unlock it when you return. Your default station passcode is 1234. 0 UNLOCKED 1 LOCKED OUT GOING 2 LOCKED ALL CALLS Make outsid e calls YES NO ACCESS DENIED NO Receive outsid e calls YES YES NO Make intercom calls YES YES NO Receive intercom calls YES YES NO • • • • While on-hook, press TRANSFER and then dial 100. Dial your four digit station passcode.
OHVA REJECT Your keyset can be programmed with an OHVA Reject (REJECT) key. Pressing this key while receiving an OHVA call will disconnect the voice announcing party and return you to your original call. IN GROUP/OUT OF GROUP If your keyset is assigned to a station ring group, you can remove your keyset from the group and then put it back in. While you are out of the group, you can receive calls to your extension number but not calls to the group number.
SET ANSWER MODE (INTERCOM) You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): • • • While on-hook, press TRANSFER and then dial 103. Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce. Press TRANSFER to store your selection.
AUTO ANSWER CO CALLS SECURE OHVA This option will allow CO calls that directly ring your phone to auto answer. When a CO call arrives at your station and this option set for ON your phone will sound two beeps, the same as when a screened transfer is completed, and you will be connected to the CO call. In order for this option to work the station must also be programmed for auto answer (see SET ANSWER MODE). This option allows you to receive OHVA calls via the speaker while you are on the handset.
DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes. Pressing one of these keys has the same effect as pressing a programmable key. These keys are called soft keys as their functions are not fixed. They change to present you with the best options for that call condition. The use of soft keys allows the programmable keys to be used for more DSS and speed dial keys.
CALL DURATION TIMER • • The system can be set to automatically time outside calls. A few seconds after you dial a telephone number, the timer appears in the display. It appears immediately for incoming calls. The call timer continues for the duration of the call. Call duration times are displayed in minutes and seconds. If a call lasts longer than 60 minutes, the timer restarts. • • You can press the TIMER key to manually begin timing a call. Press it again to stop timing.
PERSONAL SPEED DIAL NAMES LCR WITH CLEAR Each personal speed dial number can have an 11 character name assigned to it. This name is used to select the speed dial bin when you are dialing by directory. When you are making an outside call using LCR and dial an incorrect digit, you can press the CLEAR soft key to reenter the telephone number. You do not need to redial 9 to reaccess LCR. • • • BACKSPACE WITH LCR • • Press TRANSFER and then dial 106. Dial the speed dial bin number 00–49.
TEXT MESSAGING [iDCS 500 L/LE VERSION ONLY] This feature allows two digital keyset users to respond to each other with preprogrammed messages. After receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party. The other station can view this message and take the appropriate action or respond back with another text message.
CALLER ID NO CID DSP WHAT IS CALLER ID? Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person calling your phone. There are two types of Caller ID; the first delivers the calling party’s telephone number only and the second (sometimes referred to as “Deluxe” Caller ID) delivers both the calling party’s telephone number and name as listed in the telephone directory.
VIEWING THE NEXT CALLER ID CALL INQUIRE CALLER ID PARK/HOLD INFO In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to display the Caller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection. If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call.
Press SCROLL and then press STORE to save this number in a personal speed dial bin. NOTES: 1. Each keyset defaults with ten review bins. Please see your system administrator to determine the number of bins assigned to your keyset. 2. Your system must have LCR correctly programmed to allow you to DIAL numbers from the review list or to STORE entries from the review list. 60 iDCS 64 BUTTON MODULE WITH KEYSET The 64 button module is used when you need more programmable keys added to your keyset.
SVMi-4 / SVMi-8 This section describes how to setup your mailbox, and how to use the various mailbox owner features. Please review this section carefully before you use your mailbox. Your voice mail box has the capability of storing private messages offers a number of options for sending or redirecting messages and provides several ways to notify you of new messages or calls.
SVMi-8 TELEPHONE KEYPAD INTERFACE 64 65
ACCESSING YOUR MAILBOX GETTING STARTED Outside Callers Using your new mailbox is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. The first things to should do are: • • • Dial the phone number that will be answered by the SVM. The main greeting will answer. At the main greeting dial [#] plus your mailbox number (mailbox numbers will usually match your extension number.
0 PLAY OPTIONS 4 EXIT TO AUTO ATTENDANT # PERSONAL SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play / replay the message you just heard. 11 Play the previous message. 2 Save the message you just heard and listen to the next message. 3 Delete the message you just heard and listen to the next message. 4 Reply to the message. This will allow you to leave a message in the mailbox of the sender (if the sender has a mailbox on this system).
5 6 # Setting Message Attributes Urgent Delivery Return Receipt Requested Request a Call Back Private Delivery Reply Required Exit Scheduling Future Delivery When Follow Me is activated, the transfer will be supervised. This means that if the call is not answered at the destination it will be recalled to the owner’s mailbox. [SVMi-8 ONLY] If after recording a message you select [4] you can set up any combination of the following delivery options: 1 2 3 4 5 4 nal number.
active the SVMi-8 will play your primary, No Answer greeting during the day and your Night greeting during the night. 8 Pause / Resume 9 Play Current Options (Access Profile) [SVMi-8 ONLY] 4 Exit from Access Manager 0 Play All Options # Play Access Coverage 2 Used when talking to someone on your extension or the telephone at your Designated Location. This option is available only if the Administrator has assigned you the 'Busy Greeting' feature. Example: “Hi, this is John Smith.
Note: If you record only the greeting assigned to the No-Answer Call Coverage Condition, then that greeting will play to callers for all Call Coverage Conditions (No-Answer, Busy, Blocked, Night, and Rejected Caller). In this case, the salutation part of the greeting should be very general. 7 2 When this function is activated, the SVM will call your beeper service and notify you after each message is left in your voice mailbox.
6 Auto Play Message Information [SVMi-8 ONLY] 2 ■ From the Mailbox Main Menu press [6] for Mailbox Administration. ■ Press [6] to Set Auto Play of Message Information. Stored Numbers Allows you to enter up to 9 stored phone numbers. The first five of these are used in the 'Find Me' feature, but any of them can be easily dialed using only one digit, from within your subscriber space. (See Personal Services, 5 - Place a Direct Call).
PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes, that are rarely changed. Use these when you initially set up your mailbox. You probably will not need them after that. 1 2 Setting your Password ■ From the Main Mailbox Menu press [#]. ■ Press [1]. The current password will be played and you will have the chance to change it. Recording your Name Use this option to record your name. Your recorded name is played in several different situations.
AME Password SHORTCUTS If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unauthorized people from listening to messages being left for you. Calling If the password option is turned on, while a message is being left, press the flashing AME light and enter your station password (not your SVMi-8 password). You will then hear the message being left.
PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 25 _________________________ _________________________ 01 _________________________ _________________________ 26 _________________________ _________________________ 02 _________________________ _________________________ 27 _________________________ _________________________ 03 _________________________ _______________