User's Manual

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Troubleshooting_ 66

of the fuser unit might be high and could damage your skin.

When you open the front cover and work inside the machine, it is

highly recommend that you remove the paper transfer belt first.

Because the work you do could contaminate the paper transfer

belt.

4. Hold

ing both handles on the toner cartridge, thoroughly rock it from side

to side to redistribute the toner.

If toner gets on your clothing, wipe it off with a dry cloth and wash

clothing in cold water. Hot water sets toner into fabric.

5. Slide the toner cartridge back into the machine.

6. Hold

ing the handle on the paper transfer belt, align it with the slots on

the inside of the front cover.

7. Lower the paper transfer belt until it is parallel with the front cover and

firmly seated.

8. Close the front cover. Ensure that the cover is securely closed.

If the front cover is not completely closed, the machine will not

operate.

TIPS FOR AVOIDING PAPER JAMS

By selecting the correct media types, most paper jams can be avoided.

When a paper jam occurs, refer to the below guidelines.

• Ensure that the adjustable guides are positioned correctly (See "Loading

paper in the tray" on page 37).

• Do

not overload the tray. Ensure that the paper level is below the paper

capacity mark on the inside of the tray.

• D

o not remove paper from the tray while your machine is printing.

• F

lex, fan, and straighten paper before loading.

• D

o not use creased, damp, or highly curled paper.

• D

o not mix paper types in a tray.

• U

se only recommended print media (See "Setting the paper Type and

Size" on page 41).

• Ensure that the recommended side of the print media is facing up in the

tray, or facing down in the multi-purpose tray.

• If

paper jams occur frequently when you print on A5/B5-sized paper:

Load the paper into the tray with the long edge facing the front of the

tray.

If load the paper this way, printing both sides of the paper (duplex) is not

supported.

In the Printing

Preferences window, set the page orientation to be

rotated 180 degrees (See "Opening printing preferences" on page 44).

Summary of content (39 pages)

PAGE 1
of the fuser unit might be high and could damage your skin. 7. Lower the paper transfer belt until it is parallel with the front cover and firmly seated. When you open the front cover and work inside the machine, it is highly recommend that you remove the paper transfer belt first. Because the work you do could contaminate the paper transfer belt. 4. Holding both handles on the toner cartridge, thoroughly rock it from side to side to redistribute the toner.
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CLEARING PAPER JAMS 4. Pull out tray 1. When a paper jam occurs, a warning message appears on the display. To avoid tearing the paper, pull the jammed paper out slowly and gently. Follow the instructions in the following sections to clear the jam. In tray 1 Click this link to open an animation about clearing a jam. If paper is jammed in the paper feed area, follow the steps below to release the jammed paper. 1. Using the handle, completely open the front cover. 5.
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If the paper does not move when you pull or if you do not see the paper in this area, stop and go to the next step. 3. Using the handle, completely open the front cover. 4. Remove the jammed paper by pulling in the direction shown. To avoid tearing the paper, pull it out gently and slowly. 4. Remove the jammed paper by pulling in the direction shown. To avoid tearing the paper, pull it out gently and slowly. • 5. Close the front cover and insert the trays back into the machine.
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2. Open the inner cover using the handle on it. 1. Open and close the front cover. The jammed paper is automatically ejected from the machine. 2. Gently pull the paper out of the output tray. Do not touch the fuser inside the inner cover. It is hot and could cause burns! The fuser's operating temperature is 180°C (356°F). Take care when removing paper from the machine. If you do not see the jammed paper or if there is any resistance when you pull, stop and see "In the fuser unit area" on page 68. 3.
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3. Remove the jammed paper by pulling in the direction shown. To avoid tearing the paper, pull it out gently and slowly. UNDERSTANDING DISPLAY MESSAGES Messages appear on the Smart Panel program window or on the control panel display to indicate machine status or errors. Refer to the tables below to understand the messages meaning to correct the problem, if necessary. Messages and their explanations are listed in alphabetical order. • • • • • • • • 4.
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MESSAGE MEANING Error [error number] [color] toner The indicated toner cartridge is installed improperly, or the connector is polluted. SUGGESTED SOLUTIONS Reinstall the Samsung-genuine toner cartridge two or three times to confirm it is seated properly. Or clean the connector. If the problem persists, contact the service representatives. MESSAGE MEANING SUGGESTED SOLUTIONS Not proper room temp. Move set The machine is in a room with improper room temperature.
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MESSAGE Replace new Fuser unit MEANING The life of the fuser unit has expired. SUGGESTED SOLUTIONS Replace the fuser unit with a new one. Contact the service representatives. MESSAGE Replace Toner ź SUGGESTED SOLUTIONS MEANING The indicated toner cartridge has almost reached its estimated cartridge life. The machine might stop printing.
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MESSAGE MEANING SUGGESTED SOLUTIONS The machine is not receiving power, or the connection cable between the computer and the machine is not connected properly. Self Diagnostics Please wait The engine in your machine is checking some problems detected. Please wait a few minutes. Self Diagnostics mode The engine in your machine is checking some problems detected. Please wait a few minutes. Sleeping... The machine is in the power save mode.
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Paper feeding problems CONDITION Printing problems SUGGESTED SOLUTIONS CONDITION Paper jams during printing. Clear the paper jam (See "Clearing paper jams" on page 67). Paper sticks together. • • • • Check the maximum paper capacity of the tray (See "Print media specifications" on page 89). Make sure that you are using the correct type of paper (See "Print media specifications" on page 89). Remove paper from the tray and flex or fan the paper.
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CONDITION (Continued) The machine does not print. The machine selects print materials from the wrong paper source. POSSIBLE CAUSE SUGGESTED SOLUTIONS CONDITION The machine is malfunctioning. Check the display message on the control panel to see if the machine is indicating a system error. Contact a service representative. The document size is so big that the hard disk space of the computer is insufficient to access the print job. Get more hard disk space and print the document again.
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POSSIBLE CAUSE CONDITION SUGGESTED SOLUTIONS CONDITION Dropouts The print quality of photos is not good. Images are not clear. The resolution of the photo is very low. Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced. Before printing, the machine emits vapor near the output tray. Using damp paper can cause vapor during printing. This is not a problem. Just keep printing.
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CONDITION Toner smear Vertical repetitive defects Background scatter A Misformed characters SUGGESTED SOLUTIONS CONDITION If toner smears on the page: • Clean the inside of the machine (See "Cleaning the inside" on page 62). • Check the paper type and quality (See "Print media specifications" on page 89). • Remove the toner cartridge and then, install a new one (See "Replacing the toner cartridge" on page 82).
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CONDITION Loose toner SUGGESTED SOLUTIONS • • • • Character Voids A Horizontal stripes A aBb C A aBb C A aBb C A aBb C A aBb C Curl An unknown image repetitively appears on a few sheets or loose toner, light print, or contamination occurs. Clean the inside of the machine (See "Cleaning the inside" on page 62). Check the paper type and quality (See "Print media specifications" on page 89). Remove the toner cartridge and then, install a new one (See "Replacing the toner cartridge" on page 82).
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Common Linux problems Refer to Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages. CONDITION Common Macintosh problems CONDITION The machine does not print. SUGGESTED SOLUTIONS The machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing. Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options.
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CONDITION SUGGESTED SOLUTIONS The machine does not print whole pages, and output is printed on half the page. It is a known problem that occurs when a color machine is used on version 8.51 or earlier of Ghostscript, 64-bit Linux OS, and has been reported to bugs.ghostscript.com as Ghostscript Bug 688252.The problem is solved in AFPL Ghostscript v. 8.52 or above. Download the latest version of AFPL Ghostscript from http://sourceforge.net/projects/ghostscript/ and install it to solve this problem.
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supplies and accessories 11. This chapter provides information on purchasing suppliesS accessories and maintenance parts available for your machine. This chapter includes: • • • • • • • • • How to purchase Available supplies Available accessories Available maintenance Parts Replacing the toner cartridge Available accessories may differ from country to country. Contact your sales representativesGto obtain the list of available accessories.
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1. Using the handle, completely open the front cover. ACCESSORY Memory module FUNCTION Extend your machine’s memory capacity. PART NAME • • Optional tray 2 If you are experiencing frequent paper supply problems, you can attach an additional 500 sheet tray. You can print documents in various sizes and types of print materials.
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of the fuser unit might be high and could damage your skin. Do not touch the green surface, the OPC drum of the cartridge. Use the handle on the cartridge to avoid touching this area. 7. Make sure that the color of the toner cartridge matches the color slot and then grasp the handles on the toner cartridge. Insert the cartridge until it clicks into place. 8. Holding the handle on the paper transfer belt, align it with the slots on the inside of the front cover.
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1. Using the handle, completely open the front cover. 5. Holding the handle on the new paper transfer belt, align it with the slots on the inside of the front cover. • Do not touch the green surface, the OPC drum or the front of the toner cartridge, with your hands or any other material. Use the handle on each cartridge in order to avoid touching this area. • Be careful not to scratch the surface of the paper transfer belt.
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When installing accessories, the battery inside the machine is a service component. Do not change it by yourself. There is a risk of an explosion if battery is replaced by an incorrect type. Dispose used batteries according to the instructions. 4. Holding the memory module by the edges, align the memory module on the slot at about a 30-degree tilt. Make sure that the notches of the module and the grooves on the slot fit each other.
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Job Settings This option allows you to choose how to print the printing file by using the optional memory. 1. Open the document you want to print. 2. Select Print from the File menu. The Print window appears. 3. Select your printer driver from the Select Printer list. • and change its print order so that it can be printed sooner. Release: You can print a job scheduled to be printed at a specified time immediately. In this case, the job currently printing is stopped and the selected job will be printed.
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12. specifications This chapter guides you about this machine’s specifications. This chapter include: • • • • Hardware specifications Environmental specifications Electrical specifications Print media specifications The specification values here are based on preliminary data. See www.samsung.com/printer for current information. HARDWARE SPECIFICATIONS ITEM Dimension DESCRIPTION Height 430.9 mm (16.96 inches) Depth 441.5 mm (17.38 inches) Width 424.9 mm (16.
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ITEM a Power rating Power consumption DESCRIPTION 110 volt models AC 110 - 127 V 220 volt models AC 220 - 240 V Average operating mode Less than 550 W Ready mode Less than 20 W Power save mode Less than 8W Power off mode Less than 1 W a. See the rating label on the machine for the correct voltage, frequency (hertz) and type of current for your machine.
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PRINT MEDIA SPECIFICATIONS PRINT MEDIA WEIGHTa/CAPACITYb TYPE SIZE DIMENSIONS TRAY1 / OPTIONAL TRAY Plain paper Letter Legal Envelope Thick paper Thin paper 216 x 279 mm (8.5 x 11 inches) 216 x 356 mm (8.5 x 14 inches) 2 60 to 90 g/m (16 to 24 lb. bond) 2 • 250 sheets of 80 g/m (20 lb. bond) f or tray1. • 500 sheets of 80 g/m2(20 lb. bond) for optional tray. US Folio 216 x 330 mm (8.5 x 13 inches) A4 210 x 297 mm (8.27 x 11.69 inches) Oficio 216 x 343 mm (8.5 x 13.
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PRINT MEDIA WEIGHTa/CAPACITYb TYPE Glossy Photo SIZE Refer to the Plain paper section DIMENSIONS 100 x 150 mm (4 x 6 inches) Minimum size (custom) 76 x 127 mm (3 x 5 inches) Maximum size (custom) 216 x 356 mm (8.5 x 14 inches) TRAY1 / OPTIONAL TRAY MULTI-PURPOSE TRAY Not available in tray1 / optional tray. 111 to 220 g/m2 (30 to 59 lb. bond) • 1 sheet a. If media weight is over 105 g/m2 (28 lb. bond), load a paper into the multi-purpose tray one by one. b.
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administrator’s guide (windows only) 13. This chapter gives helpful information and troubleshooting tips for system administrators using Samsung Installer. OVERVIEW Samsung provides convenient installation methods useful for administrators. Administrators can remotely install the machine driver to multiple client computers or use command window to install the driver at once. Administrators can also make their own installation package for distribution.
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17. When installation is completed, Results of remote installation window appears. Check the result. For failed client computers, you can reinstall again by clicking the Reinstall button. For failed client computers, you can check the log file which is created in the client computers. Workgroup Remote Installation You can also use remote installation method with workgroups. If your company has no domain network environment, you should use Workgroup Remote Installation.
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MESSAGE Setup Error SUGGESTED SOLUTIONS MEANING Unable to access the default shared folder(C$) in the client computer. • • Unable to copy service files. Unable to start the service on the client computer. Check if C drive folder is shared as C$. Check if you can remotely access the client computer’s C$ folder on a network browser. Not Administrator Check if the shared folder in the client computer can be shared with full control. • • Check if the same model’s installer is running.
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Select Normal(setup.exe) or Self-Extraction Package. If you place the mouse cursor over the package type, you can see the detailed information on the bottom right side of the window. 6. Select Software and Utilities to Install window appears. Check the device drivers or application software you want to included in the setup package and click Next. 7. Select Printer connection window appears. Select the printer connection type and click Next.
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User Account Control windows. 3. Select Administrator Installation > Create Customized Installer. If necessary, select a language from the drop-down list. 4. Read License Agreement, and select I accept the terms of the License Agreement. Then, click Next. 5. Select Package Type window appears. Select Modify Script. If you place the mouse cursor over the package type, you can see the detailed information on the bottom right side of the window. 6. Open the script file you want to modify(ex:CONFIG.CI3).
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