Warranty

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Warranty Information

Quality Assurance

Samsonite® Travel Equipment is always performance tested, at fully loaded capacity, using our

stringent quality control standards. Before we offer any product for sale, it is put through

rigorous tests of strength, durability, and dependability that represent the environmental demands

of frequent travelers. This attention to quality and performance is why Samsonite is

Worldproof® and has been for nearly 100 years.

Limited Global Warranty

Samsonite products are rigorously tested to ensure that the travel products you trust meet

stringent standards. Consequently, if a problem occurs with this Samsonite product (the

"Product") and the problem is caused by manufacturing defects in material and workmanship,

Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty

terms and conditions stated herein. The warranty provided for herein applies only to and extends

for the lifetime of the first purchaser or gift recipient of the Product.

This warranty covers only manufacturing defects and does not cover any damage caused by

misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to

extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by

airlines for example). While non-warranty maintenance or repairs on your Product can be

performed by any company, Samsonite requires that you use only an approved Samsonite service

center ("Service Center") for warranty repairs. Improper or incorrectly performed maintenance or

repairs void this warranty.

To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in

the US shop.samsonite.com), or call:

United States: 1-800-262-8282

Canada: 1-800-265-4933

ext 237 (French Calls)

Mexico: (01800) 904 89 00

Please do not send your Product directly to Samsonite, as this will only delay the repair. This

warranty is global and you may have your Product repaired at any Service Center in the world.

You are, however, responsible for all costs of getting the Product to any such Service Center

including, but not limited to, the cost of packaging, shipping and applicable taxes.

For warranty service at a Service Center, you will need the duly completed warranty certificate

or original receipt of purchase. The Service Center will determine whether or not the problem is

covered by Samsonite’s warranty. If the warranty applies, you will be notified as to whether the

Product will be repaired or replaced. Any such repair or replacement will be at Samsonite's

expense, including any costs required to return the repaired or replacement product to you. If the

Summary of content (4 pages)

PAGE 1
Warranty Information Quality Assurance Samsonite® Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. This attention to quality and performance is why Samsonite is Worldproof® and has been for nearly 100 years.
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Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. Incidental and consequential damages are expressly disclaimed. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the Product.
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Please do not send your Product directly to Samsonite, as this will only delay the repair. This warranty is global and you may have your Product repaired at any Service Center in the world. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase.
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center (“Service Center”) for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty. To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282 Canada: 1-800-265-4933 ext 237 (French Calls) ext 220 (English Calls) Mexico: 01800) 904 89 00 Please do not send your Product directly to Samsonite, as this will only delay the repair.