User Guide Ruckus Wireless ZoneFlex 2925/2942/7942 Access Point
Legal Information Information to the user Copyright © 2007 Ruckus Wireless, Inc. All rights reserved. The user’s manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Contents Chapter 1: Are You a Wi-Fi Hotspot Operator? . . . . . . . . . . . . . . . . . . . . . . 1 Where exactly should you place the Access Point? . . . . . . . . . . . . . . . . . . . . 3 What’s next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chapter 2: Installation, Setup, and Placement of the AP . . . . . . . . . . . . . . 4 What’s in the Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating the AP Log and Sending the Log to a Syslog Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Reviewing the Latest Log File Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Sending a Copy of the Log File to Support Staff . . . . . . . . . . . . . . . . . . . . . 58 Running Diagnostics on NetworkConnections . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 1 Are You a Wi-Fi Hotspot Operator? Then you’ll appreciate learning about your new Ruckus Wireless hotspot access point, before you get started. What can a Hotspot Access Point do for you? You’re occupying a large space, with lots of users, and you’d like to make it a Wi-Fi hotzone. Let’s make it easy for you; there’s an active Internet connection from a local ISP (DSL, cable or other), and you’ve got a modem—as shown here.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Are You a Wi-Fi Hotspot Operator? Is there a switch connected to the modem? If not, you’ll need to hook one up to your modem—as shown below. FIGURE 1-2 After preparing the Ruckus Wireless AP for network use, you can place it (as shown below) where it can broadcast the strongest signal to as many users as possible. FIGURE 1-3 As the picture suggests, you should mount it high on the wall or on the ceiling.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Are You a Wi-Fi Hotspot Operator? Where exactly should you place the Access Point? After you’ve prepared the AP for network hotspot connections, you should place it in the most strategic place in your work/business site.
CHAPTER 2 Installation, Setup, and Placement of the AP This chapter describes how to set up a Ruckus Wireless Hotspot access point for use in a Wi-Fi hotzone. This includes an important preliminary task: reconfiguring your PC/laptop to connect to the Ruckus AP through the Web User Interface. At the conclusion of setup, this chapter will guide you in resetting your PC for normal use, then guide you in placing and connecting your Wireless Hotspot AP for use.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Installation, Setup, and Placementof the AP What’s in the Package When you first open the package, you should find one of each of the following: • A Ruckus Wireless ZoneFlex 2925, 2942 or 7942 Access Point • A 3-foot (0.9 meter) Cat5 Ethernet cable • A power supply adapter • A wall mounting kit, plus printed instructions Before proceeding, review the following section to familiarize yourself with the physical features of the access point (AP).
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Installation, Setup, and Placementof the AP LED If you see this... This is happening... • If this LED is dark. . . . . . . . . . . . • No power is available, or the AP is not connected to a power source. • If green . . . . . . . . . . . . . . . . . . . . • Power is available. • If this LED is dark. . . . . . . . . . . . • No link activity is detected • If steady yellow. . . . . . . . . . . . . . • A 10Mbps-capable device has been detected.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Installation, Setup, and Placementof the AP 2942/7942 Features The following illustration shows the side view of a ZF2942/ZF7942 AP, highlighting the four LED indicators that can be used to assess both device and network status. FIGURE 2-3: Side view [1] OPT [2] DIR [3] AIR [4] WLAN 1 2 3 4 5 [5] Hard Reset: Pushing this internal button and releasing quickly reboots the AP. Holding it for 6 seconds resets the AP to factory defaults.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Installation, Setup, and Placementof the AP LED If you see this... This is happening... WLAN • If steady yellow. . . . . . . . . . . . . . • No wireless client are associated. • If steady green . . . . . . . . . . . . . . • At least one wireless station is associated. Also steady green during boot up. • If off . . . . . . . . . . . . . . . . . . . . . . • Port is not connected. • If steady amber. . . . . . . . . . . . . .
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Installation, Setup, and Placementof the AP Preparing the Access Point for Network Use The following sections detail how to use your PC/laptop to manually set up the AP to function as an auto-activating multimedia wireless hotspot.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Installation, Setup, and Placementof the AP 4 Using the AC adapter included in the package, connect the AP to a convenient (and protected) power source. After a minute, verify that the AP’s Power LED is a steady green.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Installation, Setup, and Placementof the AP https://192.168.0.1 4 Press Enter to initiate the connection. 5 When a security alert dialog box appears, click OK/Yes to proceed. 6 When the Ruckus Wireless Admin login page appears, enter the following: 7 Username super Password sp-admin Click Login. The Ruckus ZoneFlex AP management interface (the Web User Interface) appears in the browser window.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Installation, Setup, and Placementof the AP Channel “SmartSelect” should be selected Country Code If you are not in the United States, open this menu and choose the country. 3 Click Update Settings if you made any changes. 4 Click any of the four “Wireless” tabs. The Configure::Wireless::Wireless [#] options appear. 5 Delete the text in the SSID field and type the name of your network.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Installation, Setup, and Placementof the AP The Configure::Internet options appear. FIGURE 2-7 9 Click the button by Static IP. 10 Fill in the IP Address and Mask fields that appear. Make sure you use a unique IP address that is not already taken by another device on your network. (For example, try pinging the IP address from your PC before assigning that address to the AP.) FIGURE 2-8 11 Click Update Settings.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Installation, Setup, and Placementof the AP 2 When the Network Connections window appears, right-click the icon for the “Local Area Connection” designated for your home network and choose Properties. 3 When the Local Area Connection Properties dialog box appears, select Internet Protocol (TCP/IP) from the scrolling list, and click Properties. The TCP/IP Properties dialog box appears. 4 Restore the entries from your standard network configuration.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Installation, Setup, and Placementof the AP 6 Verify that the WAN port LED is lit, along with the activity LEDs on the front of the AP. 7 After a short pause to re-establish the Internet connection, you can test the AP. 7 Testing the newly placed AP 1 Using any wireless-enabled computer or mobile device, search for and select the wireless network you’ve previously configured. 2 Open a browser and link to any public Web site.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Installation, Setup, and Placementof the AP What’s Next? Your Ruckus Wireless hotspot access point is now in place, serving your wi-fi network users. But there are additional settings you might want to adjust, to fine-tune and improve the performance of your AP and the whole wi-fi network. The next chapter will guide you through all of these options.
CHAPTER 3 After the Installation (Post-Installation Setup) Browse this chapter for any relevant post-installation options you might wish to customize for your wi-fi network site. When you are finished, be sure to browse the following two chapters for specific guidance on monitoring and management tasks you can perform on your Ruckus Wireless AP and your wi-fi hotspot.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | After the Installation (Post-Installation Setup) Opening the Web User Interface If you need to manage your AP, you do it with the features of the Ruckus Wireless Web User interface (which you already used to set up the AP for use). ALERT The following procedure assumes that you know the static IP address of the AP (now in use), or you have some means of determining the dynamic IP address in use by the AP.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | After the Installation (Post-Installation Setup) Key features of the Web User interface The Wireless Web User interface has been organized into the following collections of features. 3 4 1 2 Menu bar [1] Under each category (Status, Configuration, etc.) are options that, when clicked, open related workspaces in the area to the right. Workspace [2] This large area displays features, options and indicators relevant to your menu bar choices.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | After the Installation (Post-Installation Setup) Changing the Administrator Login Settings To replace the current Hotspot Operator login settings, follow these steps: 1 After logging in to the Web User interface, click Device under Configuration. The Configure::Device workspace appears. 2 Review the options. If, you log in as an Operator or Service Provider user, you’ll see two sets—Home and Service Provider login fields.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | After the Installation (Post-Installation Setup) Activating other Administrator Access Options ALERT Do not undertake the customizing of these options unless you are an experienced network administrator or are under the guidance of an IT/support professional.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | After the Installation (Post-Installation Setup) 3 HTTP port This field lists the default HTTP port of 80, if HTTP has been activated. You can manually change this port number if required. HTTPS access By default this option is enabled. This connection mode requires a security certificate, a copy of which has been preinstalled in the device. HTTPS port This field lists the default HTTPS port of 443—only if HTTPS has been activated.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | After the Installation (Post-Installation Setup) 2 Verify that the Connection Type is “Static IP”. 3 When the Static IP options appear, you can make the following changes: 4 Gateway This is the gateway IP address of the Internet interface. Primary DNS Server This is the primary Domain Name System (DNS) server IP address. Secondary DNS Server This is the secondary Domain Name System (DNS) server IP address.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | After the Installation (Post-Installation Setup) Customizing Common Wireless Configuration ALERT Do not undertake the customizing of these options unless you are an experienced network administrator or are under the guidance of your ISP or an IT/support professional. To configure the wireless settings common to all hotspots, follow these three steps: 1 Open the Web User interface, and click Wireless under Configuration.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | After the Installation (Post-Installation Setup) 3 [-Optional-] Click Update Settings before reviewing the “common” advanced options. Reviewing the Advanced::Common Options This workspace permits access to advanced wireless functions. These settings should only be changed by an experienced administrator. Incorrect settings can severely impact wireless performance. It is recommended that the default settings be retained for best performance.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | After the Installation (Post-Installation Setup) CTS-only Choose this option to force all destination devices to acknowledge their ability to receive data when a transmission is initiated. RTS/CTS Choose this option to force both sending and receiving devices to confirm a data exchange on both ends before proceeding.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | After the Installation (Post-Installation Setup) 4 5 Review the following options and make any needed changes: Data Beacon Rate (The default value is 10.) The value indicates the interval of the Delivery Traffic Indication Message (DTIM). This is a countdown field that the device uses to inform its clients of the next window for listening to broadcast or multicast messages. Fragment Threshold (The default value is 2346.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | After the Installation (Post-Installation Setup) The Configure::Wireless::Wireless (#) workspace appears. 3 Make the following entries: Wireless Availability This option controls whether or not the wireless network is available to users (Off or On). Broadcast SSID This option controls whether or not the hotspot SSID is visible to anyone looking for wireless networks.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | After the Installation (Post-Installation Setup) A confirmation message appears at the top of this workspace. 5 Click Go back to Wireless Configuration to reopen the previous workspace. Customizing Wireless WEP Encryption ALERT Do not undertake the customizing of these options unless you are an experienced network administrator or are under the guidance of an IT/support professional.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | After the Installation (Post-Installation Setup) Encryption Strength 64 bit: Specify the key with 10 hexadecimal digits or 5 ASCII characters. 128 bit: Specify the key with 26 hexadecimal digits or 13 ASCII characters. The 128-bit cryptography is stronger privacy protection for your network and is recommended if you use WEP. Key Entry Method Hexadecimal: The encryption key only accepts hexadecimal characters (0-9, A-F).
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | After the Installation (Post-Installation Setup) An additional set of WPA-specific encryption options appear in this workspace. 4 You can make the following changes: WPA Version Your options are WPA, WPA2 or WPA Auto. When WPA-Auto is selected, the wireless client decides the version of WPA will be used. WPA is the recommended default for best compatibility. Wi-Fi WPA-capable PDAs and other gadgets are usually limited to WPA + TKIP.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | After the Installation (Post-Installation Setup) 5 Click Update Settings to save and apply the changes. A confirmation message appears at the top of this workspace. 6 Click Go back to Wireless Configuration to reopen the previous workspace. Customizing 802.1x (Settings) ALERT Do not undertake the customizing of these options unless you are an experienced network administrator or are under the guidance of an IT/support professional.
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Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | After the Installation (Post-Installation Setup) Reviewing Current VLAN IDs ALERT 1 Do not make any changes to these options unless you are an experienced network administrator or are under the guidance of an IT/support professional. After logging into the Web User interface, click VLAN under Configuration. The Configuration::VLAN workspace appears. FIGURE 3-1 2 Review the current IDs. 3 Make any changes, if needed.
CHAPTER 4 Managing the Access Point This chapter covers the tasks you might consider in the course of regular maintenance of a Ruckus Wireless AP (and its network services). These range from renaming the AP to finetuning wireless configurations, to upgrading the internal firmware of an AP. Be sure to browse the topical subheads in the first section, “Maintaining your HotSpot AP”.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point Maintaining your HotSpot AP This section highlights a collection of individual, context-free tasks culled from the Web User interface (and detailed here for your convenience). Maintenance topics covered in this section • To change the device name of an AP, turn to page36. • To change the common wireless mode, turn to page37. • To change the common wireless channel, turn to page38.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point Changing the Wireless Mode 1 After opening the Web User interface, click Wireless under Configuration. 2 When the Configure::Wireless::Common workspace appears, review the choices. 3 Select any of the following modes from Wireless Mode: Auto-Select: Allows both 802.11g- and 802.11b-compliant devices to connect to the network. This is the default setting. 2.4GHz 54 Mbps (For faster 802.11g devices only): Allows only 802.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point Changing the Wireless Data Rate 1 After opening the Web User interface, click Wireless under Configuration. 2 When the Configure::Wireless::Common workspace appears, click Edit Common Settings. 3 When the Configure::Wireless::Advanced::Common workspace appears, review the options. FIGURE 4-2: 4 Open the Data Rate menu and make a selection. (The default value is Best.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point Changing the Beacon Interval 1 After opening the Web User interface, click Wireless under Configuration. 2 When the Configure::Wireless::Common workspace appears, click Edit Common Settings. 3 When the Configure::Wireless::Advanced::Common workspace appears, review the options. FIGURE 4-4: 4 Delete the text (if you choose) in the Beacon Interval field and type the preferred number.(The default value is 100.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point CTS-only Choose this option to force all destination devices to acknowledge their ability to receive data when a transmission is initiated. RTS/CTS Choose this option to force both sending and receiving devices to confirm a data exchange on both ends before proceeding.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point 3 When the Configure::Wireless::Wireless [#] workspace appears, click one of two Broadcast SSID options for this hotspot. 4 Repeat the previous step with the remaining hotspot tabs. 5 Click Update Settings to save and apply the changes. Changing a Hotspot-specific SSID This affects how a specific wi-fi hotspot is “identified” in a user’s wireless device.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point 4 Toggle the Downlink drop-down menu and select the downlink rate limit for each station. 5 Toggle the Uplink drop-down menu and select the uplink rate limit for each station. 6 Click the Update Settings button to save your changes.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point Rate Limiting fields and headings • Per Station Traffic Rate: Each station on the WLAN will be limited to this data rate. Depending on conditions such as "air quality" (ability for transmit and receive radio signals by each station), the number of stations with data and how much data they have to send, the actual transmission rate may be less. Traffic policy is applied equally to each connected device.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point Access Controls Access Controls give you control over which stations are allowed to join (associate with) your WLAN networks. There are "tab" entries for each available WLAN.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point 8 If you have additional MAC addresses you want included, click Add new entry and repeat these steps until you've entered all the stations you want. There is a limit of 128 rows. Removing MAC addresses from a list Simply check the box under the Remove column for the MAC address entry(ies) you want to remove from the table and click Update.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point Denying only stations explicitly listed in the Access Controls Table If you select "Deny only stations listed in the Access Controls Table", then stations entered into the access-controls table are disallowed but all others are allowed. To add MACaddresses, see “Changing the access controls for a WLAN” on page44.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point Navigating the VLAN page • Name: The name appearing in the first cell of each column identifies each "network". Here the term refers to a single broadcast-domain. There is also a "Management" network, referring to communications directly to the AP/Router. • VLAN ID: If the VLAN ID field is blank or empty, no VLAN tagging will occur for that network.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point Untagged port Tagged port • VLAN port state icons: "Member VLAN ports" allow the network’s traffic to flow through it's associated RJ45 connector. If that port is configured for VLAN-tagging, then the "tagged member VLAN port" icon will be displayed. A "non-member VLAN port" does not allow network traffic to flow through the RJ45 connector.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point Physical Port Separation In this example, each WLAN is mapped to a physical port. None of the networks is tagged. Changing a VLAN ID This task should be performed by an experienced network administrator or are under the guidance of an IT/support professional.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point 1 After logging into the Web User interface, click VLAN under Administrator. The Administrator::VLAN workspace appears. 2 Clear the value in the VLAN ID column, and type the new value. 3 Click Update Settings (test) to verify connectivity prior to saving changes. This prevents you from being locked out in the event you were to change the Management interface VLAN ID.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point Renewing or Releasing DHCP This task should be performed only with guidance from your ISP. It serves as a troubleshooting technique when DHCP addresses to one or more networked devices prove to be unusable or in conflict with others. 1 After logging in to the Web User interface, click Internet under Status. 2 Review the current settings.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point The Maintenance::Upgrade options appear. FIGURE 4-7: 2 Each of the three upgrade options listed in this workspace are described in separate sections following. [-1-] Running a manual upgrade through the Web 1 In the Upgrade Method options, click Web. 2 Click in the Web Options URL field and type the URL of the download web site.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point 5 When the upgrade is complete, you must manually reboot the AP. [-3-] Scheduling an automatic upgrade 1 In the Upgrade Method options, click the button by your preferred choice. 2 Enter the appropriate information in the Host name field or IP address field. 3 Do not change any of the Image control file, Username, or Password entries. 4 Make sure that the Auto upgrade enables option is checked (active).
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Managing the Access Point Restoring the AP to Factory Default Settings ALERT! DO NOT DO THE FOLLOWING unless you are directed to do so by Ruckus Wireless support staff or by a network administrator. Do this only if you are able to immediately reconnect the restored AP to your computer, to reconfigure it for wi-fi network use—as detailed in “Installation, Setup, and Placementof the AP” on page4.
CHAPTER 5 Monitoring Activity in the Access Point This chapter provides information on how you can use the Web User Interface to monitor the activity and status of your Ruckus Wireless AP, its network, and (in a limited way) who is connected to your wi-fi hotzone. Chapter Contents • “Monitoring WLAN Use” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 • “Monitoring Local Services” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Monitoring Activity in the Access Point Monitoring WLAN Use A limited usage-monitoring capability has been built into the AP, that aids you in efficiently tracking and blocking rogue Access Points that are in use. 1 After opening the Web User interface, click Wireless under Status. 2 When the Status::Wireless workspace appears, click any of the hotspot tabs.. 3 Look at the list of Connected Devices.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Monitoring Activity in the Access Point Activating the AP Log and Sending the Log to a Syslog Server 1 After logging in to the Web User interface, click Log under Administrator. The Administrator::Log workspace appears. FIGURE 5-2 2 Look for Log status and click Enabled. (By default the log is disabled.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Monitoring Activity in the Access Point Reviewing the Latest Log File Entries The Log screen shows the log messages kept by the Ruckus Wireless Router since it was rebooted. The log has limited size: the oldest messages are replaced as new messages arrive. 1 After logging into the Web User interface, click Log under Administrator. The Administrator::Log workspace appears.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Monitoring Activity in the Access Point 2 When the Maintenance::Support info workspace appears, review the Upload Method options. FIGURE 5-3 3 To upload a copy of the support info file to an FTP or TFTP server, click the appropriate button by TFTP or FTP. Selecting FTP prompts you to enter a User ID and Password. 4 Enter the Server IP address in the Server Address field. 5 Enter a name for this file in the Filename field.
Ruckus Wireless ZoneFlex 2925/2942/7942 User Guide | Monitoring Activity in the Access Point Running Diagnostics on Network Connections Two network connection tests have been built into the AP that you can take advantage of in the Web User interface: ping and traceroute. To run diagnostics for network troubleshooting, follow these steps: 1 After logging in to the Web User interface, click Diagnostics under Administrator. The Administrator::Diagnostics workspace appears.
