User's Manual

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Table Of Contents

Published 30 April 2015, Part Number 800-70788-001 Rev A

Page 1 of 4

C500 Access Point

Quick Setup Guide

This Installation Guide provides information on how to configure the

Ruckus Wireless ZoneFlex C500 802.11ac dual band two-stream access

point (AP) with integrated cable modem (CM). The C500 supports dual-

band 2.4GHz and 5GHz concurrent operation with internal antennas.

The C500 is placed on a desktop, or can be wall mounted using a

separately-ordered wall bracket (part number 902-0121-0000). After

completing the steps described in this Guide, you will be able to use the

C500 at your site.

The C500 access point with integrated cable modem is referred to in the

rest of this document as the C500.

This Guide in Other Languages

请从以下网站获得该指南的简体中文版

https://support.ruckuswireless.com

Vous trouverez la version française de ce guide à l'adresse suivante

https://support.ruckuswireless.com

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Veja a versão em português (Brasil) deste guia em

https://support.ruckuswireless.com

Puede ver la versión en español (América Latina) de esta guía en

https://support.ruckuswireless.com

Before You Begin

Before deploying Ruckus Wireless products, please check for the latest

software and the release documentation.

• User Guides and Release Notes are available at

http://support.ruckuswireless.com/documents

• Software Upgrades are available at

http://support.ruckuswireless.com/software

• Open Source information is available at

http://opensource.ruckuswireless.com

• Software License and Limited Warranty are available at

http://support.ruckuswireless.com/warranty

Safety Warnings

• WARNING! Only trained and qualified personnel should be allowed to

install, replace, or service this equipment. The professional installer is

responsible for the proper installation and configuration of this C500.

The C500 installation must comply with local regulatory requirements,

especially with those regulating operation near military and/or weather

radar systems.

• WARNING! Installation of this equipment must comply with local and

national electrical codes.

• WARNING! Ruckus Wireless strongly recommends that you wear eye

protection before mounting the C500.

Package Contents

Before configuring or deploying your C500, verify that all items listed below

are included in the package. If any item is damaged or missing, notify your

authorized Ruckus Wireless sales representative.

• One 901-C500-xxyy access point with integrated cable modem (A in

Figure 1), where ‘xx’ is a country-specific code; and ‘yy’ is the code for

the cable modem: ‘31’ is DOCSIS 3.0 and ‘41’ is EuroDOCSIS

• One 1.8m (6’) IEC 320 power cord (B in Figure 1)

• One 902-1169-xx00 power adapter (C in Figure 1)

• Service Level Agreement/Limited Warranty Statement

• Regulatory Statement

• Declaration of Conformity, if required

• This Quick Setup Guide

If you are mounting the C500 on a wall, then you will also need:

• One customer-ordered 902-0121-0000 C500 wall bracket kit

Figure 1. C500 package contents

LEDs and Connectors

The C500 has seven LEDs visible on the front panel, and three connectors

and a reset button on the back panel. Refer to Table 1 for a description of

the front-panel LEDs and their indications. Refer to Table 2 for a

description of the back-panel connectors and the reset button.

Continue with the following:

• Configuring the C500 (optional)

• Verifying CM and AP Operation

• What to Do Next

• Operating and Troubleshooting the C500

• Physical Installation

Note: The minimum software revision for the C500 is RuckOS 3.1.1

or later.

Table 1. Front-panel LED indications

LED Indications

PWR • Red = Booting.

• Green = Normal operation.

DS (CM) • Blinks green when searching for downstream (DS), then

solid green when DS is locked. Also blinks green during CM

boot when power is applied.

US (CM) • Off when DS is searching, and then blinks green as

upstream power is increased/ranged and then solid green

when upstream ranging is complete. Also blinks green

during CM boot when power is applied.

ON-LINE

(CM)

• Off until CM DS and CM US are solid ON, then blinks green

as the CM obtains an IP address and a configuration file,

and then comes online and LED is solid green. Also blinks

green during CM boot when power is applied.

CTL • Off = Always off.

2.4G • Off: The WLAN service is down.

• Amber: The WLAN is up, but no clients are associated/

connected.

• Green: The WLAN is up and at least one client is associated.

5G • Off: The WLAN service is down.

• Amber: The WLAN is up, but no clients are associated/

connected.

• Green: The WLAN is up and at least one client is associated.

Table 2. Back-panel connectors and reset button

Connector

or Button

Description

• RJ-45 1000BASE-T Ethernet connector, with Link and

Activities LEDs.

12VDC • Receives 12 VDC input from a factory-supplied 100-

250VAC 50-60Hz external wall adapter.

RESET • Press and hold in this button for four seconds to reset the

AP and CM to their factory settings. Refer to Note in

Operating and Troubleshooting the C500.

(coaxial

connector)

• RG59 coax cable connector input to the CM.

Summary of content (4 pages)

PAGE 1
C500 Access Point Quick Setup Guide Safety Warnings LEDs and Connectors • The C500 has seven LEDs visible on the front panel, and three connectors and a reset button on the back panel. Refer to Table 1 for a description of the front-panel LEDs and their indications. Refer to Table 2 for a description of the back-panel connectors and the reset button. • • WARNING! Only trained and qualified personnel should be allowed to install, replace, or service this equipment.
PAGE 2
CONFIGURING THE C500 (OPTIONAL) Note: The C500 normally receives its latest AP and CM firmware downloads and initial configurations from the cable modem termination system (CMTS) high speed data services equipment when it powers up; if this is the case, then skip this section and continue with Verifying CM and AP Operation.
PAGE 3
Configuring the Downstream Frequency The Configure Status page allows you to set the downstream frequency for the CM. Configuring the downstream frequency enables the device to quickly obtain a direct frequency lock with the CMTS upon bootup and helps to save several minutes of scanning for an available downstream frequency from the CMTS.
PAGE 4
VERIFYING CM AND AP OPERATION The cable operator has their own CM and AP acceptance tests. Make sure you verify the C500 operation as defined in the acceptance tests before leaving the installation site. WHAT TO DO NEXT Following are some of the post-installation tasks that Ruckus Wireless recommends. Refer to the Ruckus Wireless Indoor Access Point User Guide for more information on configuring and managing the AP.