Handset Operations Manual RTX 8440 Technical Reference Document Version 5.1 © Sept -2019 RTX A/S, Denmark SME VoIP Handset Guide 5.
Table of Contents Handset Operations Manual ...................................................................................................................................... 1 RTX 8440 .................................................................................................................................................................... 1 1 About This Document ....................................................................................................................................
5.2 Lock/Unlock the Keypad ................................................................................................................................ 16 5.3 Entering a number in idle............................................................................................................................... 16 6 Menu Operation .............................................................................................................................................. 17 6.1 Contacts ................
7.1 Incoming call .................................................................................................................................................. 58 7.1.1 Answering an Incoming Call ................................................................................................................... 58 7.1.2 Reject an Incoming Call .......................................................................................................................... 58 7.1.3 Silencing an Incoming Call ...
1 About This Document This document describes the features and functionalities available in the RTX SME VoIP DECT 8440 Handset. We describe how to operate the handset without going into details of its mechanical features. The reference for features and operation in this manual is RTX generic mode. 1.1 Audience This guide is intended for everyday users as well as system administrators. 1.
2 Making Handset Ready In this chapter we briefly describe how to prepare the handset for use, install, and how to insert and charge new batteries. 2.1 Package - Contents/Damage Inspection 2.1.1 Before Package Is Opened Examine the shipping package for evidence of physical damage or mishandling prior to opening. If there is proof of mishandling prior to opening, you must report it to the relevant support center of the regional representative or operator. 2.1.
2.1.3 Damage Inspection The following is the recommended procedure for you to use for damage inspection: 1. 2. 3. Examine all relevant components for damage. Make a “defective on arrival - DOA” report or RMA to the operator. Do not move the shipping carton until the operator has examined it. The operator/regional representative will initiate the necessary procedure to process this RMA. They will guide the network administrator on how to return the damaged package if necessary.
2.2.4 How to Open Back Cover 1. Open the belt lock and slide down the back-cover as shown on the image below 2. Remove Back Cover from Handset 2.2.5 How to Replace Battery Remove the back cover from the handset as showed in section 2.2.4 How to Open Back Cover above. Then remove the old battery and replace with a new one. 2.2.
3 Phone Overview This section contains an overview of the handset from the front and rear side. 3.1 Handset – Front View 1. Earpiece Speaker 2. Screen 3. Navigation Keys (Up/Down/Right/left) 4. Selection Key (Centre of Navigation Keys) 5. Call Key/ Accept Call Key (Off-hook key) To answer a call; functions as a short cut to the Call list. 6. End, ON/OFF Key, Back Key (On-hook key) To end call, to return to a previous menu and to switch the handset on/off by long press. 7.
3.2 Rear View - Handset 12. Headset connector (3.5mm) This is for connecting a headset. The connector is protected against dust by the headset connector cover. 13. Volume Up Key (Side Key) To increase the volume during call. 14. Volume Down Key (Side Key) To decrease the volume during call. 15. Mute Key (Side Key) To turn off the microphone in call, so that the counterpart is muted. 16. External Speaker Is used when speaker mode is enabled in call. 17. Back panel / Battery SME VoIP Handset Guide 5.
4 Display This section contains a description of the different icons seen in the idle and in the menu. 4.1 Icons and Text on the Display All functions and settings available to the handset user are shown as icons and text on the display. The icons and text on the display indicate functions and settings to which you have access.
“Do not disturb” icon is displayed in the status bar when this feature is enabled; in this case the handset does not react on any incoming calls. “HD” icon is displayed during a call if the quality of the call is “High Definition” and hereby using the G.722 codec (also called a wideband call). 4.2 Menu icons All the menus available on the handset are displayed when the menu key is pressed from idle. The available menus are seen on the screen below.
4.3 Keys and Buttons 4.3.1 Navigation Keys/Selection Key Use this key when navigating in menus, and to move the cursor when writing some text or a number. The navigation keys are used for stepping left/right and up/down when navigating in the menus. When selecting or entering a menu use the selection key in the middle of the navigation keys. 4.3.
4.3.10 Mute Button The mute button is placed under the volume buttons on the left side of the handset. This button is used during call to mute the call so that the microphone in the handset is turned off, and the counterpart cannot hear you, but you are still able to hear the counterpart of the call. Incoming call Muted Un-Muted When the mute function is enabled during a call it is indicated on the “Connected” screen with the image shown above. Mute is turned off by pressing the mute button again.
4.4 The Keypad The keypad is used when entering a name or number, and the sketch below shows the available characters on the handset. NOTE: Depended on the selected menu language, other characters can be available. Therefore, the character order can differ from the table above. 4.4.1 Idle Mode, and Number Input Mode When in idle a short press on a key enters the digits “0” – “9” and the characters * and #. In number input mode, a long press on “0” generates a +. 4.4.
5 Basic Operation The following explains three basic operations of the handset: how to switch the handset on/off, how to lock/unlock the keypad, and the available options when entering a number in idle. 5.1 How to Switch the Handset On/Off Switching on the handset To switch the handset on, long press the on-hook key . When the handset is on, it will display “Searching” for a short while until a signal is detected, and then the handset is showing the registration number and is ready for use.
6 Menu Operation In the following a description of the different menus and submenus of the handset will be given. Before the functions of every menu are explained, a menu tree will be showed at top to give an overview of how to enter the different menus. From idle it is possible to enter some of the menus directly via the three softkeys as displayed on the image below.
6.1 Contacts In this menu all the local contacts on the handset are displayed. An empty local phonebook is displayed on the picture below. 6.1.1 Add Contact To add a new contact, press the right softkey “More”, select “Add contact”, and the information displayed in the menu tree below can be filled out for the contact by pressing Edit at the bottom right corner.
6.1.2 Call/Edit a Contact When the “Contacts” menu contains contacts, it is possible to “Call” or “Edit” each contact with the left and middle softkey, respectively. Pressing “Call” initiates a call to this contact. When pressing “Edit” it is possible to edit the name, work and ringtone for the highlighted contact. 6.1.3 Send Message to Contact From Contacts it is possible to send a message directly to a contact in the list.
6.1.3 More Contacts Options When a specific contact is highlighted, pressing “More” in the “Contacts” menu enables the features seen below. Edit before call This function makes it possible to edit the number of the contact before calling the contact. Edit contact This has the same function as pressing “Edit” directly from the “Contacts” menu, and makes it possible to edit the name, work and ringtone for the contact.
6.1.4.1 How to setup speed dial Prerequisite: There must be at least one contact in the contact list. Steps: 1. Go to the contact list > Move to the contact that you want to assign a speed dial number to. 2. Select “More” > Select “Speed dial” 3. Move to the speed dial number (2 – 9) that you want to assign the contact number to. 4. Select “Add”. The contact name should be appended to the speed dial number. 5.
6.2 Central Directory In the “Central directory” menu different contacts can be called according to which list the system administrator has setup in the base system. The icon of the Central Directory is visible as soon as the feature is enabled and configured on the base station. For more details about setting up the Central directory, please see RTX8663 SME VoIP System Guide.
If the central directory instead of LDAP Mode is set to Local mode, opening the central directory will get you directly to browsing mode, and to enter the search mode press the middle softkey as displayed below. The search function is similar in these two modes. When typing something in the search field and pressing “Search”, the results of the search will be displayed. This is showed in the following images.
If a contact has more numbers added an arrow is shown to the right of the contact, and by pressing the right/left navigation keys it is possible to navigate between the different numbers assigned to that contact. The number that currently appears on the screen is the one that is called. 6.3 Calls The menu “Calls” consists of lists of all the calls that have been made to or from the handset.
6.3.1 Call To initiate a call directly from the local call list, use the up and down navigation keys to highlight an entry, and press the left softkey “Call”. This will initiate a call to the highlighted entry as displayed in the images below. A call can also be made to the highlighted entry by pressing the green off-hook key . 6.3.2 View The middle softkey enters a “View” function for each entry.
View details This shows the same details about the call as the “View” function explained in 7.3.1 Call/View. Save as contact With this feature it is possible to save the number in the call list as a contact. Append to contact This function makes it possible to add the number in the call list to an existing contact. Send message With this feature a text message can be sent to the selected number in the call list. Edit before call With this function the number in the call list can be edited before calling.
6.4 Connectivity The “Connectivity” menu is entered in the menu by pressing the menu activity key in idle. 6.4.1 Register When a handset is to be registered on a base system, the user will be prompted for an access code (base registration PIN) before the registration procedure is started. The access PIN code is default “0000” and cannot be changed via the handset.
When the registration that should be deregistered is selected, a warning message “Delete registration?” will be displayed as seen above. The user then must accept by pressing the left softkey “Yes”, or the right softkey “No” to cancel the operation. 6.4.4 Select PBX In the “Select PBX” menu it is possible to select another PBX for the handset to use. With this feature it is possible to connect the handset to another PBX than the one used by the base station system.
6.4.5.2 Register repeaters The feature also allows the registration of repeaters to the system. To register a repeater, enter the “Easy registration” menu from the handset and allow new devices to the system. Power on the repeater. As soon as the device screen has shown success, the user may compare the IPEI from the screen of the handset with the IPEI on the repeater’s label. By doing so, the user will make sure that the correct device has been added. SME VoIP Handset Guide 5.
6.5 Settings The “Settings” menu is entered through the menu by pressing the activity menu key in idle. The “Settings” menu contains the following personal handset settings: SETTINGS Audio settings Time & Date Language LED Signal Power save Security Handset name Line Reset settings Status Auto answer Silent charging Do not disturb Hide number Call Forward Idle Screen Saver Idle Clock Function Keys Each of these settings will be described in the following chapters SME VoIP Handset Guide 5.
6.5.1 Audio Settings The “Audio settings” menu contains different settings for the sounds on the handset. 6.5.1.1 Silent The “Silent” profile can be either enabled with the right softkey “On” or disabled with the left softkey “Off”. When the “Silent” profile is enabled no sounds are played on the handset, and the handset does not ring on incoming calls or messages. SME VoIP Handset Guide 5.
6.5.1.2 Ring Volume and Ring Melody When the handset receives an incoming call, message, or alarm, different ring volumes and melodies can be selected. Ring volume The ring volume for calls can be adjusted from mute to volume 6. The currently applied level is displayed when entering the menu “Ring volume”. To select the desired ring volume the navigation keys up/down or right/left are used to respectively increase or decrease the volume. Thereby, pressing “Ok” saves the current ring volume.
Ring melody Many different ring melodies can be chosen for the handset to play when receiving an incoming call. A list of melodies is displayed when entering the menu. Each displayed melody on the list can be selected by pressing the left softkey “Select”. To hear the melody before selecting it, each melody in the list can be played by selecting the right softkey “Play”. The softkey “Play” changes to “Stop” during playback and the playback can then be stopped by pressing this button. 6.5.1.
6.5.1.8 Confirmation Sound This feature either enables or disables confirmation sounds on the handset. When the function “Confirmation sound” is enabled (On), an audible indication is given when an event succeeds or fails. For example, a positive confirmation sound is generated when a new setting is set or an entry is saved successfully in the phonebook. A negative confirmation sound is generated if the action fails. When the confirmation sound is set to “Off” no sounds are generated in either case. 6.5.
6.5.1.10 Charger Warning “Charger Warning” is a feature that enables the handset to make a sound when put in the charger to indicate that the handset is charging. When the feature “Charger warning” is enabled (On), then an audible indication will be given when the handset is correctly connected to the charger. If the feature is set to “Off” no audible indication will be given when the handset is put in the charger. 6.5.1.
To change the time, use the keypad, or the navigation keys to set the time to be what you want, and press save; as seen in the third image. The time format can also be changed by pressing the right softkey “Format”. In “Time format” the preferred time format (24 or 12 hours) can be selected. In the same way the date can be changed as seen in the images below: In “Date format” the preferred date format (i.e. dd-mm-yyyy) can be selected by using the up/down navigation keys. SME VoIP Handset Guide 5.
6.5.3 Language In this menu it is possible to select different languages for the handset. The menu tree below shows the different languages available on the handset. SETTINGS LANGUAGE English Espanol Deutsch Francais Italiano Nederlands Portugues Dansk Svenska Turkce Polski Norsk Russian-1 Russian-2 Hrvatski Srpski Slovenian The currently applied language is displayed when highlighting the menu “Language”.
6.5.4 LED Signal The LED at the upper left corner of the handset has three different colors: green, yellow, and red. The different colors can be assigned to distinctive situations by the user. As seen in the images above each color of the LED signal (green, yellow, and red) can respectively be configured to indicate: Missed call The LED signal blinks in the chosen color when there is a missed call.
6.5.6 Security In the “Security” menu it is possible to set an automatic keylock and change the PIN of the handset. Phone lock This feature locks the phone, when it is in standby mode. The code needs to be entered before the phone can be accessed. After activating the Phone Lock the handset needs to be rebooted, for this to take effect. To unlock the phone press and hold the key and enter the access code.
Change PIN In “Change PIN” the handset security PIN code can be changed – the PIN code is i.e. used when settings are reset. As seen above the current PIN code must be entered first to change it to a new PIN code. 6.5.7 Handset Name In the following settings, it is possible to change the handset name, select a line, reset settings, and see the status data from the base station. SETTINGS Handset name Line Reset settings Status By selecting “Handset name” the name of the handset can be changed.
6.5.8 Line If the handset is used in a multiline environment, it is possible to select preferred lines for the handset to make outgoing calls from this “Line” menu as shown below. NOTE: To see additional information on this “Line” feature, please check the base system document via [2]. 6.5.9 Reset settings The handset settings can be reset to default settings by selecting menu “Reset settings”. As it can be seen above, the handset PIN code is required to reset the handset to its default settings.
The displayed information is as follows.
6.5.12 Silent Charging The option of “Silent charging” enables the possibility of the handset not ringing during charging. The handset must be placed in the charger in order for this to work as mentioned below. The options of silent charging are seen below. Off The handset is ringing when receiving incoming calls (audio alert and incoming call screen displayed). Silent The handset receives an incoming call as normal, but it does not ring (i.e. no audio alert but the incoming call screen is displayed). 6.
6.5.14 Hide Number The “Hide Number” function enables that the user can make a call where the counterpart cannot see the caller ID of the caller. Off When the “Hide Number” function is set to “Off” with the left softkey, the caller ID of the handset is displayed to the counterpart of the call. On for next call If this function is enabled, then the caller ID will be hidden to the counterpart only for the next outgoing call, and then for the following calls the number will not be hidden anymore.
6.5.15 Call Forward The “Call Forward” feature enables the user to forward all incoming calls in different cases as described below. Forward Unconditionally If this feature is enabled all incoming calls to the handset will be forwarded to the number setup in “Forward To” as seen below. In this case the handset will not receive any incoming calls, but all calls will automatically be forwarded to the number setup in “Forward To”.
Forward Busy The “Forward Busy” function controls if the handset will forward the call when busy; e.g. when the user is in another call. When “Forward Busy” is enabled, the handset forwards all incoming calls if the handset is busy, or if the user presses “Reject” on the call. This feature is enabled in the same way as “Forward Unconditionally” which is showed above. 6.5.
6.5.17 Idle Clock The “Idle Clock” function controls if the clock is showed in the idle display or not. By selecting “Off” the idle clock will not be displayed in idle, and by selecting “On” the clock is displayed in idle. 6.6 Messaging The text messaging function makes it possible to send text messages to other handsets on the system. From idle the text messaging menu is reached by pressing the menu activity key ‘Messaging’ menu as displayed below. , and then selecting the 6.6.
As seen above the text messaging feature is enabled on the handsets via “Management” on the base station web interface. With this feature enabled it is possible to send text messages from one handset on the system to another handset on the system. In this case, the “Text Messaging” needs to be enabled (with or without a server). SME VoIP Handset Guide 5.
Additionally, it is possible to send the text messages via a text messaging server (MobiCall server) which enables handsets on different systems of base stations to send text messages to one another. When using a text messaging server for text messaging, the “Text Messaging” must be “Enabled”, the “Text Messaging & Alarm Server” needs to be filled out, and the correct port number must be entered in “Text Messaging Port”.
To choose other symbols than those available on the keypad press the middle softkey ‘Symbol’, and an amount of symbols will be available to select. If in need of deleting what has just been written the right softkey ‘Clear’ can be pressed, and the previous character is hereby deleted. NOTE: Use the -key to switch between the input modes ‘Abc’, ‘ABC’, ‘123’, and ‘abc’. 6.6.3 How to Send a New Message When a new message has been written, press the left softkey “Send” to send it.
6.6.4 How to Open and Reply to a Message When a new message is received on the handset, the idle screen is displayed as seen on the first picture in the sequence below. Press the left softkey to reply to the received message. The reply message can either be sent as ‘Normal’ or ‘Urgent’. When choosing either of these two options and the contact number as seen in the previous chapter, the message is sent to the counterpart.
6.6.6.1 The More Option The right softkey ‘More’ gives a list of options in the inbox which are described below. Reply With this option it is possible to reply the counterpart of the received message. Forward By selecting ‘Forward’, the newly received message is entered again, and can be edited and forwarded to another number. Save as contact With the function ‘Save as contact’ it is possible to save the number that the message was received from in the local phonebook.
6.6.7 Drafts When pressing the right navigation key one time in the messaging menu, the submenu ‘Drafts’ is opened. In this menu drafts are saved if a message has been written but was not sent. When pressing select on a highlighted draft, this is opened according to the last time that it was edited, and it is possible to edit it, and send it again. To write a new message press the middle softkey ‘New’ in this ‘Drafts’ menu (this function is described in more detail in section 6.6.
6.6.7.2 What is Stored in Drafts? When writing a new message and then exiting with the red on-hook key before the message is sent, this message can be saved as a draft. This is displayed below. By pressing the left softkey ‘Yes’ the message is saved as a draft and can be opened again in the ‘Drafts’ menu. If the right ‘No’ softkey is pressed the message is not stored as a draft, and the handset returns to the previously opened menu without saving the message. 6.6.
6.6.8.1 The More Option When pressing the right softkey ‘More’ a list of options is given as seen below. 6.6.9 Settings In the ‘Settings’ menu it is possible to set messaging options on or off. These options will be described below. Overwrite old If this option is set to ‘On’ with the left softkey, then the oldest messages are overwritten if the maximum number of messages is reached. The maximum number of messages that can be stored in drafts, inbox, and sent messages is 250.
Display This function controls if the content of new messages is displayed in idle when they are received, or if it is just displayed that a new message has been received. Below, it is displayed how the two settings are displayed in idle when a new message is received. Display > On Display > Off 6.8 F-Keys The “F-Keys” menu is entered through the menu by pressing the activity menu key in idle. This menu controls functional keys to be set on the handset.
When there are F-Keys saved in the list it is possible to call each F-Key number by pressing the left softkey “Call”. Additionally, each F-Key contact can be edited directly from the F-Key list by pressing the middle softkey “Edit”. When pressing the right softkey “More” the following options are possible to select. Add F-Key To add a new F-key press the right softkey “More” and it is possible to add a new functional key. In the case of e.g.
7 Calls Operations In this section the different types of calls and call handling are described. 7.1 Incoming call As the handset receives an incoming call an alerting screen will be displayed as seen below. This will be accompanied by a ring signal and/or a vibrating handset according to the respective settings on the handset. The calling party’s handset number will be shown in the display, and an additional name is displayed if the calling party’s handset number is stored in the local phonebook. 7.1.
7.1.3 Silencing an Incoming Call When the handset is alerting it is possible to press the left softkey “Silent” whereas the handset will continue to alert, but without any heard ringing. 7.1.4 Ending a Call To end an ongoing call, press the red “On-hook” key , and the call will be terminated. The duration of the call is shown in the display. Furthermore, this duration time can also be viewed from the call list where the call is stored.
7.2.3 Initiating a Call from Calls The number of outgoing, incoming, or missed calls can be called directly from the call list by highlighting the number and pressing the left softkey “Call” or the green “Off-hook” button to call the entry. NOTE: The “Calls” list can be reached from the menu “Calls” or directly from idle by pressing either the green “Off-hook” button or the right softkey when in idle. 7.2.
7.4.1 Attended Transfer In an attended transfer the party that call is transferred to, is called before the transfer is made. The procedure to do this is as follows. 1. Initiate a call with a counterpart, so that the handset displays “Connected” as shown below. 2. Press the right softkey “Transfer” on either of the handsets in call, and the counterpart of the call is put on hold. 3. Enter the number that the transfer should be made to, and press the green “Off-hook” button 4. 5.
1. 2. 3. 4. 5. Initiate a call with a counterpart so that the handset displays “Connected” as shown above. Press the right softkey “Transfer” on either of the handsets in call, and the counterpart of the call is put on hold. Enter the number that the transfer should be made to, and press transfer.
7.5 Swap between Two Calls It is possible to swap between two calls. In this case, one party will be in ongoing call, and the second party will be on hold. I.e. “Swap” means that it is possible to toggle between these two parties. 1. 2. 3. 4. Initiate a call with a counterpart so that the handset displays “Connected” as shown above. Put this call on hold by pressing the left softkey “Hold”. Enter the number of a second party and press the green “Off-hook” button.
7.6 Call Waiting When two parties are in call it is possible to receive a call waiting on one of the handsets. This means that a third party calls one of the two parties already in a call. During a call waiting two short beeps are heard every three seconds in the handset receiving the call waiting, and the following screen is displayed: In this case it is seen that the call waiting is from party 526.
7.7 Conference Call In a conference call there are always at least three parties in the same conversation. Hereby, this feature enables the user to have an ongoing call with more than one person – the parties in a conference call are called participants. 7.7.1 Establishing a Conference Call In the following, it is described how to establish a conference call between three parties. 1. 2. 3. Initiate a call with a counterpart so that the handset displays “Connected” as shown below.
7.7.2 Terminating a Conference Call When a conference call is terminated it is dependent of which participant that terminates it, if the whole conference is terminated, or if the conference is ongoing between the two participants left in the conference. Option 1 1. 2. The user who has started the conference presses the red “On-hook” key to terminate the conference call. The whole conference is terminated, and none of the participants continue to be in call. Option 2 1. 2. 3.
8 Accessories It is possible to get different accessories to the RTX SME VoIP 8440 handset. These different accessories are listed in the following: - Single Charger Belt Clip Battery Battery Cover Adapter for charger Adapters for charger Module number S005CAV0500100 S005CAB0500100 S005CAS0500100 S005CAU0500100 S008ACM0500100 Specification Specification SMPS, 100-240VAC, 5.
9 Troubleshooting This troubleshooting section contains information on how to solve some operational problems that you may experience on the handset. 9.1 Operational problems State: The handset does not ring Problem cause: The sound off icon is seen in the status bar; hence the handset is silent mode. Action: Increase the volume in Audio Settings, or long press the #-key in idle.
does not exceed the exposure limit established by the FCC, tests for each device are performed in positions and locations as required by the FCC. For body worn operation, this model device has been tested and meets the FCC RF exposure guidelines when used with an accessory designated for this product or when used with an accessory that contains no metal. For Base This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
For Base This equipment complies with ISEDC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the r a diator& your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
