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english In Dear this customer manual This is how the DUALphone works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 How the manual is organized. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Installation and basic functions – section 1 n . . . . . . . . . . . . . . . . . . . . .
english Set the time and date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Set the preferred line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change the country code. . . . . . . . . . . . . . . . . . . . . . . . . . . .
english This is how the DUALphone works Your.DUALphone.could.entirely.change.the.way.you.think.about.using.your.telephone.and.using.Skype ..You. can.use.your.DUALphone.to.make.and.receive.both.landline.and.Skype.calls ..And,.because.Skype.is.built.into. your.DUALphone,.you.no.longer.need.a.computer.to.use.Skype . . In.order.to.use.your.DUALphone.for.Skype.calls,.the.base.station.must.be.linked.up.with.an.active.Internet. connection ..If.you.already.have.a.computer.linked.up.to.your.Internet.connection,.
english How the manual is organized This manual falls in three parts: (1) Installation and basic functions, (2) Advanced functions, (3) Support information. New users: • Please read Section 1 of this document. Section 2 is for more advanced users who wants a deeper knowledge of the DUALphone. Section 3 is for FAQ and troubleshooting issues.
Section english 1 Installation and Dear basic customer functions – Section 1 n In the box • 1 cordless DUALphone handset • 1 charging cradle for the handset with power supply • 1 DUALphone base station • 1 power supply for the base station • 1 Ethernet cable • 1 telephone cable • 1 belt clip • 1 Installation Guide • 1 credit card size quick guide • 2 batteries (AAA; rechargeable) • 1 SkypeOut voucher • Telephone plug(s) (not all countries) Should anything be missing, please contact your place of purcha
english Section 1 n Your handset at a glance Earpiece Colour Display Displays the status of your handset. Loudspeaker/ringer For handsfree speakerphone and ringing (on the back of the DUALphone). Headset jack Key Pad Keys used for entering digits 0-9 and letters A-Z. For 2.5 mm jack (on the side of the DUALphone). Microphone Left soft Key. Selects the current menu item or confirms a setting, depending on the current screen. Right soft Key.
english Section 1 n How to install the base station a) b) c) a) Connect on the base station to a LAN (Local Area Network) port on your broadband connection (modem, router, hub, switch etc.) using the provided Ethernet cable. b) Connect the power adapter to an active power outlet and connect adapter (12 V, 300 mA, 3.6 VA). on the base station to the power c) Connect on the base station to a telephone socket (if available), using the provided telephone cable and optional plug.
english Section 1 n How to install the handset 1) Push the top of the battery compartment cover on the back of the handset inwards and downwards. 2) Insert the two batteries provided with the handset, making sure that their plus and minus ends are facing the same way as shown in the illustrations on the sides of the battery compartment. 3) Slide the battery compartment cover shut. 4) Affix the belt clip as illustrated. 5) Connect the power adapter of the charging cradle to an active power outlet.
english Section 1 n First time start-up You.must.complete.the.following.steps.the.fi.rst.time.you.use.your.DUALphone ..Start.by.turning.on.the. handset.by.pressing. .until.the.handset.turns.on . 1). Reset.the.base.station.by.pressing.the.button.on.the.back.of.the.unit.and.insert. the.DUALphone.in.the.cradle.in.order.to.register.with.the.base.station ..The. DUALphone.screen.informs.you.when.ready.for.next.step .. 2). Find.your.preferred.language.using. . a.language .. .,.then.press. 3). Confi.rm.
Section english 1 6). Confi.rm.the.country.code.setting.by.pressing. ..Alter.your.country.code.by. inserting.“+”.followed.by.the.country.code.number.of.your.choice.and.press.. . 7). If.your.country.uses.area.codes,.please.enter.the.area.code.following.the.above. procedure ..Press. .to.continue . 8). Choose.Sign in to Skype.or.create new account.by.pressing. . .followed.by. noteS: •. The.country.setting.confi.gures.the.landline.telephony.port . •. If.your.country.setting.is.not.confi.gured.
english Section 1 n Getting started with Skype You.can.confi.gure.your.DUALphone.with.an.existing.Skype.account.during.the.fi.rst-time.installation,.or.you. can.optionally.create.a.new.Skype.account ..You.only.need.a.Skype.username.and.password.defi.ned.by.you.to. create.a.new.account ..You.can.enter.further.account.details.when.your.DUALphone.has.been.confi.gured.and. is.online . note: •. Skype.does.not.allow.emergency.calls ..Such.calls.are.therefore.always.routed.to.the.traditional.telephony.
english Section 1 noteS: •. Use. to.change.to.lower-case,.upper-case.or.numeric.entry.when.entering.your.Skype.name.and. password ..Skype.names.can.be.6-3 .characters ..You.can.use.any.mix.of.upper-.and.lower-case.characters,. numbers.and.punctuation.marks ..You.cannot.use.spaces.and.your.name.cannot.begin.with.a.number.or. punctuation.mark ..If.the.name.is.already.in.use,.you.will.be.prompted.to.try.another.name . •. Use. .to.input.symbols.from.the.symbol.table . •. Passwords.can.be.4- 0.characters ..
Section english 1 4). You.are.now.asked.whether.you.want.to.save.your.Skype.name.and.password. for.automatic.sign-in ..Press. .to.accept,. .to.decline . noteS: •. Use. to.change.to.lower-case,.upper-case,.or.numeric.entry.when.entering.your.Skype.name.and. password . •. Us. .to.input.symbols.from.the.symbol.table . •.. If.you.have.forgotten.your.Skype.password.go.to.www.skype.com.and.choose.“Sign in” ..Then.choose. “forgot your password?”.and.follow.the.directions.on.your.computer.screen . •. Please.
english Section 1 main Display The.main.display.of.your.DUALphone.provides.various.status.indicators.and.access.to.the.Skype.menu-based. interface ..The.illustration.below.shows.the.main.screen.and.its.elements . Radio.signal.Status Battery.status Notifi.cations Skype™.online.status Current.time ...Action radio signal status ...Action indicates the strength of the radio signal... No.radio.signal . Radio.signal . battery status indicates the status of the battery. Low.level . Partially.charged .
english Section 1 Current time The currently set time. Skype credit Your current Skype credit balance. Action Left soft key. Selects the current menu item or confirms a setting, depending on the current screen. Action Right soft key. Cancels the last action or returns to the previous screen, depending on the current screen. Short cut to outgoing calls. Short cut to all call history. Short key press is a short cut to the Skype status menu. Short cut to search Skype users. Mute ringer.
english Section 1 main menu The.main.menu.provides.easy.access.to.all.of.your.Skype.and.DUALphone.settings .. 1). From.idle.screen.just.press. .to.enter.the.main.menu . 2). Use. .or. .to.navigate.and.highlight.an.item ..Select.by.pressing. back.by.pressing. .. .or.go. The.following.table.outlines.the.main.menu.items: 17 contacts Your.contact.list.and.the.current.Skype.status.of.your.contacts . history Your.calls,.missed.calls,.incoming.and.outgoing.calls,.voicemails.and.exchange.contact.
english Section 1 n Contacts Your.contact.list.displays.all.of.the.names.you.can.make.calls.to ..If.you.have.an.existing.Skype.account,.your. contact.list.is.automatically.downloaded.when.you.sign.in ..If.you.are.new.to.Skype.and.have.just.created.an. account,.your.contact.list.will.be.empty ..You.will.need.to.add.contacts.to.your.list . Skype.protects.the.privacy.of.its.users.by.requiring.exchange.contact.details.on.names.that.you.wish.to.add.to. your.contact.list ..When.you.add.a.name.to.your.list,.
english Section 1 Notes: • After you press in step 4, an exchange contact details request is sent to the contact. When it has been sent, a confirmation message is displayed. The name is added to your contact list, and when accepted by the contact it will change status. • Please be patient as synchronization of Skype contacts might take several minutes. • Use “echo123” to test your Skype connection. Add “echo123” to your contacts.
english Section 1 Add a Skypeout or landline contact To.add.a.SkypeOut.or.landline.contact,.press. 1). Use. .to.select.menu,.then: .to.go.to.Add contact,.select.by.pressing. . 2). Use. .to.enter.a.phone.number.for.use.with.SkypeOut.or.landline .. . Select.by.pressing. . 3). Use.the.keypad.to.enter.the.contact’s.name.and.press. .. 4). Use.the.keypad.to.enter.the.full.phone.number.and.press. .. . SkypeOut.numbers.(even.local.numbers).must.be.entered.in.the.following. format:.“+”.followed.by.
english Section 1 Search for Skype users To.search.for.Skype.users,.press. 1). Use. .to.select.menu,.then:. .to.go.to.Search,.select.by.pressing. . 2). Use.the.keypad.to.enter.the.Skype.name.or.full.name.name.and. . press. . 3). Use. .. .or. 4). Use. .to.highlight.Add to contacts,.select.by.pressing. .to.navigate.and.highlight.a.name.from.the.list,.select.by.pressing. noteS: •. Use. •. Use. •. . . . to.change.to.lower-case,.upper-case.or.numeric.entry . .to.input.symbols.from.the.symbol.
english Section 1 n Make and receive calls The.procedures.for.making.and.receiving.calls.apply.to.any.type.of.call.–.Skype-to-Skype.calls,.SkypeOut.calls. and.SkypeIn.calls ..Furthermore,.you.can.use.your.phone.for.landline.telephony . call a Skype contact To.make.a.Skype.call: 1). Press. 2). Use. .to.select.contacts . .or. .to.select.a.contact.from.the.list . 3.. Press. .to.call ..Wait.for.the.call.to.connect,.ring,.and.be.answered ... Press. .to.end.the.call . Dial a landline number To.dial.
Section english 1 2). Use. .to.select.landline.or.SkypeOut.and.press. . 3). Wait.for.the.call.to.connect,.ring.and.be.answered ..Press. .to.end.the.call . noteS: •. You.can.select.a.preferred.line.for.dialing.by.going.to.Menu.>.Settings.>.Phone.settings.>.Preferred.line .. Choose.one.of.the.following.options: . 1)..Always.landline . 2)..Always.SkypeOut . 3)..Always.ask receive a call When.someone.calls.you,.the.ringing.tone.sounds.and.the.incoming.call.message.is.displayed ..To.receive.a. Skype,.
english Section 24 1 n Troubleshooting This is a guide to the most common problems that may occur during installation or use of your DUALphone. You can easily solve some of the problems yourself, but may need your broadband service provider or landline provider to help you with others. Check www.dualphone.net for more information. Problem Possible cause Solution My DUALphone does not work • The software needs to be updated to the latest version.
english Section 1 Problem Possible cause Solution Handset is not registering • The base station is not connected. • Make sure that the power supply is properly connected to on the base station and that the power is on. • You are out of range of the base station. • Move closer to the base station. • The handset is not registered. • Register the handset. • The base station is not connected to power.
Section english 2 Advanced functions – Section 2 n Menu tree of your DUALphone The following menu trees show how the different features are accessed through the handset. generally used to move to the next level by choosing Select, Option or Back. From the idle screen, press for Menu.
english Section 2 MAIN MENU level 1 Status Sign Out (continued) My Profile Change Password Auto Sign In level 2 level 3 Details shown to all Private Automatically Promt Search Services Skype Credit SkypeIn Voicemail Settings Call Divert Privacy Call Forward Call forward number Voicemail Welcome message Skype Calls SkypeIn Calls Manage blocked users Tones Incoming Alert Type Ring tones Landline ring tones Intercom ring tones Anyone Contacts Known numbers Anyone Contacts If details
english Section 2 MAIN MENU level 1 Settings Cordless Settings (continued) level 2 Register handset Deregister handset level 3 Handset 1 Handset 2 Handset 3 Handset 4 Handset name Phone Settings Contrast Language Preferred Line Region Landline Country Information Advanced Internet settings Firmware update Dansk Deutch English. ….. …. Landline. SkypeOut. Always ask Country Code. Area Code Australia. Belgique. Denmark. … IP mode. Skype proxy.
english Section 2 n Skype settings change your online status Your.online.status.can.be.seen.by.all.Skype.contacts.authorised.by.you ..For.more.on.this,.please.see.main display.in.the.installation and basic functions.section . For.more.on.authorisations,.please.see.exchange contact details request in.this.section.of.the.manual . 1) From.the.idle screen,.press. .to.enter.the.main.menu .. 2) Press. .and. .to.select.Status. 3) Press. .and. .to.select.change status. 4) Press. .and. .or.just.press. .
english Section 2 choose auto or manual sign in Your.fi.rst.sign.in.has.to.be.manual,.but.after.that.you.can.activate.Auto sign in.and.sign.in.to.your.Skype. account.automatically,.in.case.you.should.turn.off.the.base.station.or.the.handset ..If.you.activate.prompt,.you. have.to.enter.your.Skype.password.every.time.you.sign.in ..We.therefore.recommend.that.you.choose.Auto sign in. 1) From.the.idle screen,.press. .to.enter.the.main.menu .. 2) Press. .and. .to.select.Status. 3) Press. .and. .to.
english Section 2 change your Skype profile In.my profile.you.can.tell.other.Skype.users.a.bit.about.yourself ..Please.note.that.any.Skype.user.can.see.all. confi.gurations.you.make.in.Details shown to all,.even.the.Skype.users.you.have.not.authorised . You.must.be.signed.into.Skype.to.change.your.profi.le . 1) From.the.idle screen,.press. .to.enter.the.main.menu .. 2) Press. .and. .o.select.Status. 3) Press. .and. .to.select.my profile. 4) Press. .and. .or.just.press. shown to all, private) .
english Section 2 .a). In.Show my picture,.press. .to.select . .b). In.Skype name,.please.note.that.you.cannot.change.your.Skype.name.here . .c). In.full name,.use.the.keypad.to.enter.your.data . .d). In.gender, use. .to.select.(male, female, both, Unknown) . .e). In.birthday, enter.the.month.using.the.keypad,.press.ARROWRIGHT.to.go.to.the.day.and.enter.the.day.. . . . using.the.keypad,.press.ARROWRIGHT.again.to.go.to.the.year.and.enter.the.year.using.the.keypad . .f). In.country/region,.use. .and. .or.
Section english 2 3) Press. .and. .to.select.change password. 4) Enter.your.password.using.the.keypad,.then.press. . . 5) Enter.your.new.password,.then.press.the.“OK”.softkey . 6) Repeat.your.new.password,.then.press.the.“Change”.softkey . create a personal voicemail greeting Skype.voicemail.has.a.default.voicemail.greeting ..You.can.also.create.your.personal.welcome.greeting,.which. will.be.played.back.to.people.calling.you.when.you.are.unable.to.answer.the.call . 1) From.the.idle screen,.press.
Section english 2 4) Presss. 5) Press. .and. .to.select.welcome message. .to.select.options . 6) Press.record new to.record.your.welcome.greeting,.and.press.play.to.hear.the. recorded.message . note: •. You.have.to.buy.a.Skype.voicemail.subscription.to.use.this.service ..See.more.at.www.skype.com. Listen to your voicemail Callers.can.leave.a.message.for.you ..Whenever.someone.sends.you.a.voicemail,.the.message.You have 1 new voicemail will.be.displayed.on.your.DUALphone . 1) From.the.
Section english 2 3) Press. .and. .to.select.voicemail. 4) Press. .and. .or.just.press. .to.select.the.voicemail.of.your.choice .. 5) Press. .to.select.options.(play, call, Send voicemail, Details, Delete, view profile, Add to contacts, my greeting) . play:. call:. Send voicemail:. Details:. Delete:. view profile:. Add to contacts:. my greeting: Play.back.the.voicemail . Call.the.person.who.has.left.the.voicemail.for.you .. Send.the.person.who.has.left.the.message.for.you.a.voicemail . View.the.
english Section 2 privacy You.can.make.restrictions.as.to.whom.you.wish.to.accept.a.Skype.or.SkypeIn.call.from ..Your.choices.are: 1) From.the.idle screen,.press. .to.enter.the.main.menu .. 2) Press. .and. .to.select.Settings. 3) Press. .and. .to.select.privacy. 4) Press. .to.select.Skype calls,.then.press. .and. .or.just.press. . to.select.your.preferred.privacy.status.for.incoming.Skype.calls.(Anyone, contacts, if details shared) . Anyone: . contacts: . if details shared: . All.Skype.users.
english Section 2 notification You.can.choose.whether.you.want.to.be.alerted.by.a.tone.whenever.you.receive.a.voicemail.or.an. authorisation.request . 1) From.the.idle screen,.press. .to.enter.the.main.menu .. 2) Press. .and. .to.select.Settings. 3) Press. .and. .to.select.tones. 4) Press. .and. .to.select.notification alert. 5) Press. .and. Silent) . .or.just.press. .to.select.your.preferred.alert.type.(beep, note: • Whenever.you.receive.a.voicemail,.miss.a.call,.or.get.an.authorisation.
english Section 2 n Phone tones settings You.can.confi.gure.keypad.tones,.ring.tones.etc ..on.your.DUALphone ..The.following.are.just.a.few.examples . 1) From.the.idle screen,.press. .to.enter.the.main.menu .. 2) Press. .and. .to.select.Settings. 3) Press. .and. .to.select.tones. change the call alert You.can.defi.ne.how.you.want.your.DUALphone.to.alert.you.with.incoming.calls: ringing: . ring once:.. beep once: . The.handset.will.ring.as.long.as.the.incoming.call.is.active . The.handset.
Section english 2 2) Press. .and. .or.just.press. ring once, beep once) . .to.select.your.preferred.alert.type.(ringing, change the ring tone You.can.defi.ne.how.you.want.your.DUALphone.to.ring.on.incoming.calls . 1) From.tones, press. .and. 2) Press. .and. .or.just.press. melody 1 ‡ 11, beep) . .to.select.ring tones .. .to.select.your.preferred.ring.tone.(Silent, Adjust the ringing volume You.can.adjust.the.ringing.volume.of.the.handset.for.incoming.calls . 1) From.tones,.press. .and. .to.
english Section 2 Adjust the keypad tones You.can.choose.whether.you.want.to.hear.a.tone.whenever.you.press.a.key.or.whether.you.want.your.keys. to.be.silent . 1) From.tones, press. 2) Press. .and. .and. .or.just.press. .to.select.keypad tones. .to.select.your.preferred.setting.(on, off) . Set the time and date Your.DUALphone.will.always.obtain.time.and.date.information.from.the.Internet ..Thus,.you.only.have.to. confi.gure.the.time zone.and.Daylight saving.settings ..When.this.is.done,.the.time.
