User Manual

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Table of Contents

WELCOME .........................................................................................................................................2

BOX CONTENTS...............................................................................................................................4

AT A GLANCE...................................................................................................................................5

Handset ............................................................................................................................................5

Gateway...........................................................................................................................................7

GETTING STARTED .........................................................................................................................8

Prerequisites.....................................................................................................................................8

How to Install the Gateway..............................................................................................................9

How to Install and Register the Handset .......................................................................................10

How to Configure the DUALphone...............................................................................................11

Recommended Basic Settings........................................................................................................13

QUICK GUIDE .................................................................................................................................15

TROUBLESHOOTING.....................................................................................................................17

WELCOME......................................................................................................................................2

BOX CONTENTS..........................................................................................................................4

AT A GLANCE...............................................................................................................................5

Handset..........................................................................................................................................5

Gateway.........................................................................................................................................7

GETTING STARTED...................................................................................................................8

Prerequisites .................................................................................................................................8

How to Install the Gateway......................................................................................................9

How to Install and Register the Handset.............................................................................10

How to Configure the DUALphone.....................................................................................11

Recommended Basic Settings................................................................................................13

QUICK GUIDE.............................................................................................................................15

TROUBLESHOOTING..............................................................................................................17

Summary of content (19 pages)

PAGE 1
Table of Contents WELCOME .........................................................................................................................................2 BOX CONTENTS ...............................................................................................................................4 AT A GLANCE ...................................................................................................................................5 Handset ....................................................
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WELCOME Thank you for purchasing the LAN Cordless DUALphone. This guide describes how to install the LAN Cordless DUALphone, enabling you to make Internet calls, landline calls and use onscreen information services. Included in this guide is also a brief description of the basic functions of the DUALphone and a troubleshooting section. Note that throughout this guide, we refer to the LAN Cordless DUALphone as DUALphone.
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BOX CONTENTS The following items are included in the box. If the items in the box do not comply with the items on this list, contact your place of purchase before you start installation.
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AT A GLANCE Handset Front Side 1 2 3 13 4 14 5 15 6 16 7 17 8 9 10 11 12 Handset Charger 18 19 5
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1 Message indicator – used for voicemail, missed calls, etc.
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1 Connection status indicators: Black/black - out of range of the gateway. Yellow/black - within range of the gateway, but not ready for Internet calls. Yellow/yellow - within range of the gateway, and ready for Internet calls.
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Front 2 1 3 4 1 POWER indicator – indicates power on 2 I-NET indicator – indicates active LAN connection 3 VoIP indicator – indicates ready for Internet telephony 4 CALL indicator – indicates call in progress GETTING STARTED Prerequisites In order to take full advantage of the features of the DUALphone, you need to have the following in place: • Internet Telephony Service Provider subscription – to make Internet calls • Internet Service Provider subscription – to access the Internet • Broad
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• (Optional) Telephone wall outlet used for landline telephony Note The gateway can be placed on either a tabletop or wall mounted. If you need longer cables, you can use ordinary cable extensions. The handset has an indoor signal range of up to 50 meters from the gateway, and you must place your handset charger within the signal range. Concrete and metal might affect the signal range. How to Install the Gateway 1.
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How to Install and Register the Handset 1. Push the two holes in the back of the handset to release the battery cover. 2. Insert the two batteries in the handset, making sure that their plus and minus ends are facing as shown in the illustration, and then slide the battery cover shut. 3. Connect the power adaptor to the charger and the other end to a power outlet. 4. Place the handset in the charger, and make sure the batteries are fully charged before first use. This takes approximately 10 hours.
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Note After registration of the first handset, there is a 5-minute period where you can register additional handsets. If you want to register additional handsets after the 5-minute period has expired, press the reset button on the gateway to start the registration process. How to Configure the DUALphone You will need the account information that you received from your Internet Telephony Service Provider to complete the configuration of your DUALphone.
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When you have successfully configured your DUALphone, the status indicators in the upper left corner of the screen will be yellow after a few seconds. For more detailed information on how to configure your account, refer to your Internet Telephony Service Provider’s configuration instructions. Note If, for some reason, you need to change your configuration, remember to reset the gateway afterwards. If you do not configure your DUALphone on installation, you can only make landline calls.
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• To change the PIN code, choose VoIP settings, and then Set PIN. Change the PIN code, and press . How to Configure Onscreen Information Services To take full advantage of the onscreen information services features, you need to configure the settings of your onscreen information services online. 1. Go to www.dualphone.net/lan/configurations, and click the Onscreen Information link. 2.
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How to Specify an Emergency Line The default setting for emergency dialing is landline. However, you can change this to Internet instead. 1. In the Settings menu, choose Telephony settings. 2. Choose Emergency line and select VoIP. Note If you set your emergency line to VoIP (Internet call), you must check with you ITSP whether they have a service that makes it possible for your call to reach the appropriate emergency call center, and for the emergency call center to locate from where you are calling.
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QUICK GUIDE How to… Make an Internet call • • • To turn the handset on, long press To turn the handset off, long press Enter a number and press . Answer a call • Press . Enter the main menu • Press in standby mode. Make a landline call • End a call • Use the speakerphone • Redial a call • • View the call log • Adjust volume • Add an entry to contacts • • Call a contact. • Mute the microphone Change the ringer melody • • • Use voicemail • Enter a number and press Options.
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Capitalize letters • Options and then Landline call. Press to capitalize letters or write numbers when working in a text editor. For a detailed description of all features of the DUALphone, see the User Manual on http://www.dualphone.net/lan.
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TROUBLESHOOTING The following is a list of solutions to the most common issues that may occur during installation and use of the DUALphone. Some problems you can easily solve yourself, and some require that you call your service provider. General Problem Possible Causes Possible Solutions The display screen is black. 1. Power is not turned on. 2. Batteries are flat. 1. Check that the power cord is connected properly, and that power is turned on. 2. Charge the batteries. 3.
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When I make Internet calls, the sound quality is poor. 1. There is too much simultaneous data traffic on your broadband connection. 1. Reduce the amount of traffic on your broadband connection. 2. Sign up for a Quality of Service agreement with your broadband provider. 3. Order a connection with higher speed from your broadband provider.
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worked yesterday. 2. 3. 4. 5. Provider. The router is turned off. The router is using Port Forwarding, but the DUALphone has dynamic IP mode enabled. The SIP server is down. The Internet connection is down. 2. 3. 4. 5. There is no audio, when I make Internet calls. 1. The router blocks audio. 2. The Internet Telephony Service Provider you signed up with does not support the same audio codec’s as are supported by the DUALphone. check that power is turned on and reset the gateway. Turn on the router.