TM INSTALLATION AND OPERATIONS MANUAL 10707 Stancliff Road Houston, Texas 77099 Phone: (281) 933-7673 WWW.ROSE.
LIMITED WARRANTY Rose Electronics warrants the ServeView Pro ™ to be in good working order for one year from the date of purchase from Rose Electronics or an authorized dealer. Should this product fail to be in good working order at any time during this one-year warranty period, Rose Electronics will, at its option, repair or replace the Unit as set forth below. Repair parts and replacement units will be either reconditioned or new. All replaced parts become the property of Rose Electronics.
FCC/IC STATEMENTS, EU DECLARATION OF CONFORMITY . FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication.
TABLE OF CONTENTS Contents Disclaimer ............................................................................................................1 Introduction ..........................................................................................................1 Features ..........................................................................................................2 Compatibility ....................................................................................................
INTRODUCTION Disclaimer While every precaution has been taken in the preparation of this manual, the manufacturer assumes no responsibility for errors or omissions. Neither does the manufacturer assume any liability for damages resulting from the use of information contained herein. The manufacturer reserves the right to change the specifications, functions, or circuitry of the product without notice.
Features n n Access up to 256 computers from one KVM station Available in three different chassis sizes: § 2 or 4 ports (M chassis) § 4 or 8 ports (B chassis) § 4, 8, 12, or 16 ports (C chassis) Superior cable management using UltraCable for lengths up to 100 feet Video resolution up to 1600 x 1280 Switch to a computer from the keyboard, the front panel switches, or the RS/232 port Multi-platform models convert PC, Unix, Apple, or Sun keyboard and mouse data to any platform Pre-configuration feature allows
Package contents The package contents consists of the following: n The ServeView Pro unit n Power adapter (provided with the M-chassis) n Installation and operations manual CPU, KVM, and expansion cables are usually ordered separately. If the package contents are not correct, contact Rose Electronics or your reseller, so the problem can be quickly resolved. Rose Electronics web site Visit out web site at www.rose.
MODELS ServeView Pro models “M” Chassis “B” Chassis “C” Chassis Figure 1. ServeView Pro models Label Power ON/OFF LEDs Description Power LED - Green when unit is on “M” chassis only – In = ON Out = OFF Indicator LEDs; Numbered pairs of LEDs shows status and power of connected computers - and + Switches* - Connects to the previous CPU + Connects to the next CPU * The - and + switches are used when: n upgrading the firmware n resetting the unit to factory defaults n running diagnostics. Table 1.
ServeView Pro models (rear) “M” Chassis “B” Chassis “C” Chassis Figure 2. Rear panel Label Connector Description Power “M” Chassis only DIN 5F Power adapter connector None “B” and “C” Chassis only IEC320 Power receptacle w/switch CPU-x “M” 1-4 “B” 1-8 “C” 1-16 DB25F CPU adapter cable connectors KVM-1 DB25F KVM cable connector. RS232 RJ12 6-conductor jack Table 2.
CABLES Cables (See Appendix B for cable part numbers) ServeView Pro to KVM station cables The KVM cable connects a keyboard, video monitor, and mouse to the ServeView Pro. The KVM cable is configured with a DB25M connector on one end and a connector for the keyboard, video, and mouse cables on the other end. These KVM cable connectors should be compatible with the types of connectors that are on your KVM stations keyboard, monitor, and mouse cables.
KEYBOARD COMMANDS Table 3 shows the keyboard commands that are available for the ServeView Pro. To issue a keyboard command, first press and release the left control [Ctrl] key, then, within 2 seconds, issue the command. in the key sequence column is a press and release of the left control key.
Table 4 shows the available mode values for the keyboards and mice that are supported. To change the default keyboard or mouse types from a PC mode 2 keyboard and PS/2 mouse, first connect to the CPU port that the computer keyboard or mouse needs changing, ([Ctrl],CPU port #,[Enter]) then issue the mode command [Ctrl],Mnn,[Enter], where nn is the mode value from Table 4.
Keyboard command usage When using keyboard commands to enter information to the ServeView Pro, please observe the following guidelines to avoid entering incorrect values or no values. 1. 2. 3. 4. 5. All commands start with a press and release of the left control key. Commands following the press and release of the left control key must be entered within 2 seconds or the command is aborted and the additional keystrokes will be sent to the selected computer and not the ServeView Pro.
INSTALLATION Organizing the system It is recommended that before any ServeView Pro configuration or cable connections be made, plan how the system will be laid out, the placement of the CPUs and the placement of the ServeView Pro. Take into consideration the cable lengths needed to connect to the KVM station and each CPU. Identify which computer will be connected to each CPU connector and if that computer uses a PC mode 2 keyboard and PS/2 mouse.
The green POWER LED will turn on and the power-on diagnostic will run. Wait until the SELECT 1 LED on the front panel lights before entering any configuration or switching commands. This assures that the internal diagnostics have completed. If, for any reason, you need to cycle power on a unit, turn the power off and wait 10 seconds before re-applying power. On initial power-up, computer 1 is automatically connected.
When all needed CPU ports have been pre-configured, the computers can be connected. Perform the following for each computer to be connected: (Refer to the Troubleshooting section if needed and Figure 3 for a example of a single unit installation) Steps 1. Turn on the KVM stations monitor and apply power to the ServeView Pro. 2. Wait until the “SELECT 1” LED on the front panel lights. 3. Switch the ServeView Pro to CPU port x. (Ctrl,port #,[Enter]) (Starting with x = 1) 4.
Installation – Cascading units The ServeView Pro units can be cascaded together to expand the number of computers that can be accessed from the KVM station. When cascading units, one unit becomes the “Master” unit and all others are “Slave” units. Each computer port on the master unit can be connected to a Slave units’ KVM connector. Figure 4 illustrates the addition of two 8port Slave units. Using 16 port units, the master unit can connect to 16 Slave units.
Connecting “Slave” units To properly install the Slave units, follow the below steps. Step: (Refer to Figure 4) 1. Connect the KVM stations keyboard, monitor, and mouse to the master units KVM connector using the appropriate KVM cable. 2. Connect CPU port #1 on the master unit to the KVM connector on Slave unit #1 using a DB25 to DB25 expansion cable. (Rose Electronics part number CAB-CXVSMMnnn) 3.
a. b. c. d. e. f. 4. 5. 6. Select the correct keyboard type, if needed, from Table 4. Issue the “Set mode” command. (Ctrl,Mnn,[Enter]) Example : If the keyboard is a PC mode 3 keyboard, the command would be Ctrl,M3,[Enter] Select the correct mouse type, if needed, from Table 4.
OPERATION Selecting a computer To connect to a computer, you can select it from the ServeView Pro’s front panel, select it by keyboard commands, or select it through the RS232 serial port. Selecting a computer from the front panel Using the - and + buttons on the front panel will switch to the previous (-) computer port or advance (+) to the next computer. Selecting a computer using keyboard commands Press and release the left control key, then enter the computer port number.
SERIAL PORT Serial Port (RS232) The RS232 serial port on the ServeView Pro’s rear panel is used for sending switching commands from a stand-alone computer or terminal or to load flash firmware upgrades to the unit. A serial cable and an RJ to DB9 adapter are included with the unit. Perform steps 1-3 below to use the serial port. 1. Connect the serial cable to the RS232 serial port on the rear panel of the ServeView Pro and to the RJ12 connector on the adapter. 2.
3. 4. 5. 6. Send the file to the unit using a simple ASCII text file protocol. While the file is being sent, periods are sent to indicate the file copy progress. Once the file has been sent, you should see the following message: ”Receive successful” ”Hit space to program” Hit the space bar to start programming the flash memory. The programming and verifying progress is indicated by sending periods.
TROUBLESHOOTING TROUBLESHOOTING Computer does not boot, keyboard or mouse error received. ¾ Cable is loose, reseat cable and on PC hit F1 to continue or reboot computer. ¾ Wrong cable or keyboard and mouse cables reversed. ¾ Cable is defective; try using cable from another computer. ¾ Port on the ServeView Pro is defective; try using another port on ServeView Pro. If the problem goes away port is defective.
PS/2 mouse gets out of sync ¾ Cabling was disturbed during mouse movement. Issue the null command once or twice to re-sync the mouse. Update mouse driver. Try using ctrl O command to recover if O/S is NT. ¾ Sun keyboard needs to be reset, with unit power on, disconnect and reconnect the sun keyboard. Video fuzzy ¾ Cable too long or wrong type. Verify that resolution and distance match. See Appendix G. Upgrade cable if necessary. Video not synchronized or wrong color ¾ Cable is loose, reseat cable.
SERVICE INFORMATION Service Information Maintenance and Repair This Unit does not contain any internal user-serviceable parts. In the event a Unit needs repair or maintenance, you must first obtain a Return Authorization (RA) number from Rose Electronics or an authorized repair center. This Return Authorization number must appear on the outside of the shipping container. See Limited Warranty for more information.
SAFETY Safety This ServeView Pro KVM switch has been tested for conformance to safety regulations and requirements, and has been certified for international use. Like all electronic equipment, the ServeView Pro should be used with care. To protect yourself from possible injury and to minimize the risk of damage to this Unit, read and follow these safety instructions. n Follow all instructions and warnings marked on this Unit.
Safety and EMC Regulatory Statements Safety Information Documentation reference symbol. If the product is marked with this symbol, refer to the product documentation to get more information about the product. WARNING A WARNING in the manual denotes a hazard that can cause injury or death. CAUTION A CAUTION in the manual denotes a hazard that can damage equipment. Do not proceed beyond a WARNING or CAUTION notice until you have understood the hazardous conditions and have taken appropriate steps.
Informations concernant la sécurité Symbole de référence à la documentation. Si le produit est marqué de ce symbole, reportez-vous à la documentation du produit afin d’obtenir des informations plus détaillées. WARNING Dans la documentation, un WARNING indique un danger susceptible d’entraîner des dommages corporels ou la mort. CAUTION Un texte de mise en garde intitulé indique un danger suscep-tible de causer des dommages à ‘équipem ent.
APPENDICES Appendix A.
Appendix B.
Appendix C. General Specifications The ServeView Pro part number is Sxy-zUB Where x = platform, E = PC, SUN, Apple, Unix (Multi-platform) P = PC and Unix computers (PC) Where y = chassis size, M (mini), B (low), C (high) Where z = number of ports (2, 4, 8, 12, or 16) Dimensions Weight M chassis 8.8 x 4.85 x 1.75 in 22.3 x 12.3 x 4.4 cm B chassis 16.7 x 4.85 x 1.75 in 42.4 x 12.3 x 4.4 cm C chassis 16.7 x 4.85 x 3.50 in 42.4 x 12.3 x 8.9 cm 2/4 port, M chassis 4lb / 1.8kg 4/8 port, B chassis 6lb / 2.
Appendix D. Rack mount instructions The ServeView Pro can be mounted in a rack using the Rackmount kits from Rose Electronics. The optional rack mount kit includes the following items: ¾ Two black anodized mounting brackets. ¾ Four 6-32 x 3/8” flat head mounting screws. To rack mount your ServeView Pro, attach the two rack mounting brackets to your unit with the short flange against the unit using the four screws provided.
Appendix F. Keyboard mapping KEYBOARD MAPPING FROM PC TO APPLE AND SUN COMPUTERS PC 101/102 APPLE SUN Left Control Left Alt Right Alt/Alt Graph Right Control Left Control, then Pause, then A PC 104/105 (WIN95) Left Control Left Win95 (Start) Left Alt Right Alt/Alt Graph Right Win95 (Start) Right Win95 (App) Right Control Left Control, then Pause, then A Pause or Keypad / Keypad * Keypad 8 Keypad 9 Keypad 5 Keypad 6 Keypad 2 Keypad 3 Keypad 0 Keypad.
Appendix G. Video distance capability The table below shows the distances, resolution, and quality of video that can be expected with normal or coax cabling. This table applies to the MASTER unit only. There will be some degradation when units are chained together.
10707 Stancliff Road Houston, Texas 77099 Phone: (281) 933-7673 WWW.ROSE.