Service Guide

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Manufacturer website : robomation.net
Education assistance website : hamster.school
Make sure to refer to
Hamster-S robot is a small,
cute education robot
for software education.
This instruction contains only basic information of
the product. For more information, please refer to
the above websites.
Basic Information How to turn on power
Lift the power switch up to ON position.
When power is on, Bluetooth connection status light is going to
slowly flicker in b
lue light.
How to install Bluetooth BLE USB dongle
Caution : You must install USB dongle driver before connecting
dongle to PC.
Downloading device driver
Download device driver that fits into your PC’s OS from
robomation.net or hamster.school websites. In scratch, entry,
roboid studio, and processing installation files on
hamster.school website include the device driver thus
the driver will be automatically installed.
- For more detailed inf
ormation , please refer to driver
installation tab on robomation.net or hamster.school.
How to turn off power
Pull the power switch down to OFF position and the power to
the hamster robot is going to be turned off.
How to connect Bluetooth
For Bluetooth connection, please refer to Bluetooth
BLE USB dongle instruction and hamster.school website.
How to connect scratch and entry
(other software)
You are required to install related software and drivers before
linking the hamster-S robot with the software.
For detailed instruction, please refer to education resources
tab in hamster.school website.
Cautions before use
Be cautious not to apply excessive force on motor and
wheels.
Motor is a consumable part. When its expected life is over or
a problem occurs, you will need to buy a new one to replace
it.
Due to the characteristics of DC motor, the speeds of the
motors on each side could b
e different.
Due to the characteristics of motor, motor speed could be
changed by period of use.
The warranty period for consumable parts (motor, battery,
etc.) is six months.
Battery is a consumable part thus its performance could
decline based on user’s use pattern. If battery life is
significantly reduced, you will be required to buy a new
battery for replacement.
Make sure to check how to use IN / OUTPUT extension por
t.
(Refer to website and education assistance website)
If circuit is incorrectly connected to extension port, it can
cause serious malfunctions or device failures. (repairing
problems caused by misuse of the device will be paid repair)
For Bluetooth connection, the connection status could be
weak based on your connection environment.
The Hamster-s robots go through movement and sensor
inspections before shipment. Thus, there could be substances
such as dust on the wheels and bottom of the robots.
The performance and contents of the product is subject to
change based on circumstances of the manufacturer.
Bluetooth BLE USB dongle pairing
Turn on power of the hamster-s robot and move it closer to
the dongle. (less than 20cm between the robot and dongle ).
When the hamster-s robot makes beep sound and the
Bluetooth lights on hamster robot and dongle are on or
flicker quickly, it is
normal. When receiving data through
Bluetooth connection the light is going to flicker quickly.
When it is connected but not receiving any data, the light is
going to be on without flickering.
After pairing the robot and dongle in such way, for all future
use the dongle will automatically find the robot and establish
the Bluetooth connection. Therefore, there will be no need
for additional pairing once initial pairing is done.
To conn
ect another hamster robot, follow the same pairing
instruction given as above.
The dongle remembers only one hamster robot with the
most recent pairing.
After pairing, the hamster-s robot and dongle will exchange
data even if they are far away.
The pairing can only be done when Hamster-S robot and
dongle are in close range thus you cannot use many robots
and dongles at the same time in a classroom environment.
4/5. Line(floor) sensor ×
2
1/2. Distance sensor
3. Luminous intensity sensor
6. Piezo speaker
7. Left wheel (Stepping motor)
8. Power switch
9. Power output port
10. Micro USB recharging port
11. Right wheel (Stepping motor)
12. Input / Output extension port
Recharging
Connect Micro USB recharge cable to USB recharge socket on
the hamster robot.
(You must turn off the power when recharging ).
Battery status light ( )
Bluetooth connection status light ( )
Battery status Battery light
Recharging Light is on
Recharging complete Light is off
Recharging required Light flickers
Light Meaning
Blue light flickers slowly Waiting for Bluetooth
connection
Blue light is on Bluetooth connection is on
Blue light flickers quickly Receiving data
Bluetooth USB dongle product specification
Subject Specification
Size Width 22mm × Length 64mm × Height 6.5mm
Weight 6g
Communication
method
Bluetooth BLE 4.0
Manufacturer website : robomation.net
Dongle status light Meaning
Blue light flickers slowly Waiting for connection
Blue light is on Connected to robot
Blue light flickers quickly Exchanging data with robot
USB dongle Bluetooth connection status light
Entering AI Mode
On the hamster-s robot, there is a built-in AL mode which
allows the robot to move by itself without Bluetooth
connection.
- Lift the power switch up to turn on the power and
within one second, quickly pull the switch down
to turn
off the power of the hamster-s robot.
- When you lift the switch up to turn on power again,
green light will appear on the LED light on the front side
of the hamster-s robot and the robot enters into AI mode
.
Types of AI mode
1. Hand (object) detection mode (green LED light is on in the
front)
- The hamster-s robot will perceive hand or object in the
front.
2. Line (floor) sensor mode (red LED light is on in the front
)
- The robot will m
ove by detecting black or white line on
the floor. The robot will follow the black line while
trying to not to deviate from the line.
3. Singing mode (blue LED light is on in the front)
- When the hamster-s robot is flipped over, it will start
to
play a song.
How to change AI modes
- When the robot first enters into AI mode, it enters into
hand detection mode .
- When the hamster-s robot is pushed from the top or it
detects shaking movement
, the AI mode is going to be
switched to floor sensor mode .
- If you hold the hamster-s robot turned upside down, it
will be switched to singing mode .
- If you hold the hamster-s robot in the right position, it
will be switched back to hand detection mode .
※
The AI modes are subject to change based on the
circumstances of the manufacturer.
Children safety
Store the robot where children cannot reach.
The robot can cause damage to you
and others. There are
small, separable parts which can cause suffocation when
swallowed.
Battery
New or old battery unused for long period of time can
have temporarily reduced battery life. Before using the
robot for the first time, completely recharge the battery
and use it solely for the hamster robot.
When recharging, the surrounding temperature should be
maintained between +5 ℃ ~45℃ .
Always turn off the power of the robot when rechar
ging or
removing the battery.
The performance of the battery can vary based on the
usage environment.
Any battery other than the batteries certified by our
company has a risk of causing fire, explosion, and leakage.
Battery is a consumable part thus when its life and waiting
time is significantly reduced, you are required to replace
the battery to a new battery.
Caution
Battery has potential danger of causing excessive heat, fire,
and explosion thus please follow the rules below.
1) Significantly swollen batteries can be dangerous thus
immediately contact the seller or manufacturer
2) Use recharger certified with correct standard
3) Keep away flammables from battery (Do not put it in
microwave)
4) Do not leave the battery inside of car in summers
5) Do not store/use the battery in high temperature &
humid environment such as sauna
6) Do not use the battery for long period of time on
blanket, electric heat pad, or carpet.
7) Do not leave the robot in sealed space with power
turned on for long period of time
8) Do not let metal products such as necklace, coin, key,
and watch to touch the battery socket.
9) Use lithium secondary battery certified by the
manufacturer.
10) Do not disassemble, compress, and penetrate the
battery
11) Do not apply abnormal impacts such as dr
opping the
battery from high
12) Do not leave the battery in high temperature above
60℃
13) Do not expose the battery to moisture and water
Product warranty guide
The duration of the warranty for this product is 1 year
after the purchase (proof of purchase required) and
within such period, free repair service is going to be
provided for device performance/function failures
occurred under normal device using condition.
However, for consumable parts the warranty period is
limited to 6 months.
Even in free warranty period, paid repair service is going
to be provided under following conditions
1. Failures caused by user’s intentional damaging or mistakes
(careless use, damage by dropping the product, exposing to water,
abnormal operation)
2. When user intentionally disassembled, transformed, or
altered
the product
3. Replacement of consumable parts with reduced performance
after normal use.
4. Product damaged by natural disast
ers
5. Product damaged by using recharger with wrong standard
6. Product damaged by not following the cautions provided by
instruction
7. Product damage caused while using it in Improper usage /
storage environment (high temperature & moisture)
8. Product damage caused by leakage of beverage, water, or
other foreign substances into the product.
9. Product damage caused by user’s intentional manipulation
on software and hardware
10. Product damage occurred after warranty perio
d ended
11. When user’s fault on the product damage is admitted
12. Product damage caused by not following the provided
instruction when using expansion port
Product exchange and return guide
1. You can only exchange/return product in the store where
you first purchased the product.
2. If the product was damaged during the shipment, you need
to contact the store where you purchased the product
immediately.
3. You can return the product within 7 days after the purchase
for refund
only if there is hardware defect. (For software defect
or simply change of mind cases, refund is not allowed)
4. 7 days after purchase, the free repair service is only provided
during the warranty period.
5. You must submit proof of purchase (purchase receipt).
Temporary receipt will not be accepted.
6. If you receive a damaged product, you will need to return
every component of the product. Otherwise, you will not be
able to receive refund.
Please read!
1. When shipping the product for repair after making a repair
arrangement, you will be required to pay the shipping cost in
advance. (you can send the product back within 7 days after
receiving the product through designated shipping company)
2. For the shipping cost, com
pany and consumer each will pay half
of the total shipping cost. For paid repair service, consumer is
going to cover full shipping cost.
3. The serial and sealing sticker on the product is for proving
authenticity of the product, indicating production date, and
checking product disassembling and alterations. If those stickers
are damaged, you can receive disadvantages when receiving AS.
(You may not be able to receive free repair service)
4.
When shipping the product, pl
ease put sufficient amount of
packing material in the box.
5. The repair cost will be determined based on our
company’s service policies.
6. Requesting AS service can be made to the store you purchased the
product. You will be able to receive more accurate service in the
local store. If you purchased the product directly from robomation,
please contact to [e-mail] or website to request AS
service. It is the quickest way when phone lines are busy.
7. Please remove any parts, equipment, and installation that were
not provided by our company before shipping the robot to us.
Inspection cost
For paid repair service, even if the product status is normal thus no
repair is required, there is a basic fee for inspection (Company
standard is going to be applied). For free repair service, there will
be no inspection fee.
Model name : Hamster-S
Verification number
Company name : Robomation Inc.
Device name : lower power wireless device
(wireless device for
wireless data communications)
Manufacturer (Country of manufacture) : Robomation Inc.
(Republic of Korea)
Date of manufacture : indicated separately
※ This wireless device has a possibility of causing electromagnetic
wave interferences.
Service guide
AS inquiry E-mail : [e-mail]
As inquiry phone number: 070 -8637 -1651
Manufacturer website : robomation.net
Hamster product specification
Subject Specification
Size Width 35mm × Length 40mm × Height 30mm
Weight 45g
Sensors and driving
devices
Front distance sensor x 2
Stepping motor x 2
Floor sensor x 2
Full color LED x 2
Tri
-
axis acceleration sensor x 2
Communication
method
Bluetooth BLE 4.0
Battery Li-poly / 3.7V / 200mA
Duration of
operation
About an hour (Based on lab test)
※ The duration of operation may vary based on user’s operating
behavior.
Education assistance website : hamster.school
Caution
THE GRANTEE IS NOT RESPONSIBLE FOR ANY CHANGES OR MODIFICA-
TIONS NOT EXPRESSLY APPROVED BY THE PARTY RESPONSIBLE FOR
COMPLIANCE. SUCH MODIFICATIONS COULD VOID THE USER’S
AUTHORITY TO OPERATE THE EQUIPMENT.
IMPORTANT NOTE : FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth
for an uncontrolled environment.
This equipment should be installed and operated with a minimum
distance of 20 centimeters between the radiator and your body. This
transmitter must not be co-located or operating in conjunction with any
other antenna or transmitter.
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful interference,
(2) and this device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help.
FCC Information to User