Operating Instructions Hardware Guide 1 Guide to the Printer 2 Installing the Printer and Options 3 Connecting the Printer 4 Paper and Other Media 5 Replacing Consumables 6 Cleaning the Printer 7 Troubleshooting 8 Removing Misfed Paper 9 Appendix Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read “Safety Information” before using the machine.
ENGBENUS Operating Instructions Hardware Guide M012-8602
Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.
The meanings of the symbols for the switches on this machine are as follows: a:POWER ON. b:POWER OFF. Trademarks Microsoft, Windows, Windows Server, and Windows Vista are registered trademarks of Microsoft Corporation in the United States and/or other countries. Adobe, Acrobat, Acrobat Reader, PostScript, and Reader are registered trademarks of Adobe Systems Incorporated. PCL® is a registered trademark of Hewlett-Packard Company. Monotype is a registered trademark of Monotype Imaging, Inc.
TABLE OF CONTENTS Positions of RWARNING and RCAUTION labels ..............................................1 Power Switch Symbols...............................................................................................1 Manuals for This Printer........................................................................................3 How to Read This Manual .....................................................................................4 Symbols ......................................................
. Cleaning the Printer Cautions to Take When Cleaning .......................................................................65 Cleaning the Friction Pad and the Paper Feed Roller ...................................... 66 7. Troubleshooting Error & Status Messages on Smart Organizing Monitor..................................69 Panel Indicator .....................................................................................................74 Printer Does Not Print ......................................
Positions of RWARNING and RCAUTION labels This machine has labels for RWARNING and RCAUTION at the positions shown below. For safety, please follow the instructions and handle the machine as indicated. BXG001 Do not incinerate toner or toner containers. Toner dust may cause flashback when exposed to an open flame. Do not touch the parts a label indicates. The inside of the machine could be very hot. Do not touch the parts a label indicates. The inside of the machine could be very hot.
• b:POWER OFF.
Manuals for This Printer For particular functions, see the relevant parts of the manual. ❖ Safety Information Provides information on safe usage of this printer. To avoid injury and prevent damage to the printer, be sure to read this. ❖ Quick Installation Guide Contains procedures for removing the printer from its box, and connecting it to a computer.
How to Read This Manual Symbols This manual uses the following symbols: Important Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Note Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors. Reference This symbol is located at the end of sections. It indicates where you can find further relevant information.
Printer Types This printer comes in two models that have different duplex functions. When describing procedures that are model-specific, this manual refers to the different printer models as Type 1 or Type 2. The following table describes the model types.
Using Manuals Be sure to read this section before any other part of this manual. • This manual uses procedures based on Windows XP as an example, unless otherwise specified. Procedures and screens might vary depending on the operating system you are using. Installing Manuals on Your Computer The manuals for this printer are provided as HTML and/or PDF documents on the included CD-ROM. The format of the manuals will vary depending on the country where the printer was bought.
Opening Manuals This section describes how to open the manuals. There are three ways to view the manuals. Opening from the desktop icon Follow the procedure below to open the manuals from the desktop icon. A Double-click the manual icon on your desktop. The manual opens. Opening from the [Start] menu Follow the procedure below to open the manual from the [Start] menu. A On the [Start] menu, point to [All Programs], point to [Product Name], and then click [Manual Name]. The manual opens.
Note ❒ If you are using a computer running a Windows operating system, the CDROM opens automatically. However, AutoRun may not work under certain operating system settings. If this is the case, launch “setup.exe” from the CD-ROM root directory. Removing Manuals from Your Computer Follow the procedure below to remove manuals from your computer. A On the [Start] menu, point to [All Programs], point to [Product Name], and then click [Uninstall]. B Follow the instructions to remove the manual.
1. Guide to the Printer Exterior: Front View BXG003 1. Control Panel 9. Bypass Tray Contains keys for printer control and indicators that show the printer status. This tray can hold up to 50 sheets of plain paper. 2. Stop Fences Raise this fence to prevent paper from falling off. 3. Output Tray Printed paper is output here. Up to 125 sheets of plain paper can be stacked here. 4. Front Cover Release Button Press this to open the front cover. 5.
Guide to the Printer Exterior: Rear View 1 BXG004 1. Ethernet Port Use a network interface cable to connect the printer to the network. 2. USB Port Use a USB cable to connect the printer to the host computer. 3. Rear Cover Open this cover to remove jammed paper or when printing on envelopes. 4. Tray 1 Rear cover Remove this cover when you load paper larger than A4 in the paper tray. 5. Power Socket For connecting the power cord to the printer.
Interior Interior 1 BXG005 1. Print Cartridge If a toner end indicator on the control panel lights up, replace the print cartridge. Reference For details about the messages that appear on the screen when consumables need to be replaced, see p.69 “Error & Status Messages on Smart Organizing Monitor”.
Guide to the Printer Control Panel 1 ASH021S 1. {Stop/Start} key If you press this key, the printer stops receiving data, and printing is not possible. Press the {Stop/Start} key again to return to the ready condition. You can also use this key to print the configuration page. To print the configuration page, turn the printer off and then, while pressing and holding this key down, turn the printer back on, keeping the key pressed until the Alert indicator flashes once.
2. Installing the Printer and Options Installing the Printer This section describes how to install the printer and perform settings after installation. Where to Put the Printer The printer’s location should be carefully chosen because environmental conditions greatly affect its performance. R WARNING: • The supplied power cord is for use with this equipment only. Do not use with other appliances. Doing so may result in fire, electric shock, or injury.
Installing the Printer and Options R CAUTION: • Keep the machine away from humidity and dust. Otherwise a fire or an electric shock might occur. Do not place the machine on an unstable or tilted surface. If it topples over, an injury might occur. • Keep the machine in an area that is within optimum environmental conditions. Operating the machine in an environment that is outside the recommended ranges of humidity and temperature can cause an electrical fire hazard.
Installing the Printer ❖ Optimum Environmental Conditions Permissible and recommended temperature and humidity ranges are as follows: 2 BSP023S • White area: Permissible Range • Gray area: Recommended Range Note ❒ To avoid build up of ozone, be sure to locate this machine in a large, well ventilated room that has an air turnover of more than 30 m3/hr/person. ❒ When you use this machine for a long time in a confined space without good ventilation, you may detect an odd smell.
Installing the Printer and Options Unpacking To protect it from shock and vibration during transit, this printer comes packaged in cushioning foam and secured with tape. Remove these protective materials after bringing the printer to where it will be installed. R WARNING: • Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations.
Installing the Printer ❒ Do not touch the print cartridge's photo conductor. 2 BSP024S A Take out the printer from the box, and then remove the plastic bag. B Lift the printer by using the inset grips on both sides of the printer.
Installing the Printer and Options C Remove the protective materials attached on the printer's exterior. 2 BXG011 BXG012 The actual printer may come with protective materials attached in different positions. Make sure to check the printer's exterior for all protective materials, and remove them completely. D Push the side button to open the front cover, and then carefully lower it.
Installing the Printer E Remove the protective material attached inside the printer. 2 BXG014 F Unpack the print cartridge. Then, place it on a flat surface, and remove the protection sheet. BSP037S Shake the print cartridge from side to side five or six times.
Installing the Printer and Options G Slide the print cartridge in horizontally. When the cartridge can go no further, raise it slightly and push it fully in. Then push down on the cartridge until it clicks into place. 2 BXG017 H Using both hands, carefully push up the front cover until it closes. BXG018 I Carefully pull tray 1, and then pull out with both hands.
Installing the Printer J Remove the protective material attached inside the tray. 2 BXG205 K Carefully push tray 1 straight into the printer. BXG210 L Pull out and raise the stop fence. BXG019 Turning the Power On Follow the procedure below to turn the power on. R WARNING: • Plug and unplug the power cable with dry hands, or an electric shock could occur. Important ❒ Make sure the power cable is plugged securely into the wall outlet.
Installing the Printer and Options ❒ Turn the power switch off when plugging and unplugging the power plug. ❒ Do not turn off the power switch until initializing is completed. Doing so results in malfunction. A Plug in the power cable. 2 BXG020 B Turn the power switch to ”aOn”. BXG020 The Ready indicator on the control panel lights up. Note ❒ Wait until the Ready indicator turns on. ❒ The printer may make a noise while initializing. This noise does not indicate a malfunction.
Installing the Optional Paper Feed Unit Installing the Optional Paper Feed Unit This section describes how to install the optional paper feed unit. R WARNING: • Touching the prongs of the power cable's plug with anything metallic constitutes a fire and electric shock hazard. 2 R CAUTION: • The printer weighs approximately 12 kg (26.4 lb.). When moving the printer, use the inset grips on both sides, and lift slowly in pairs. The printer will break or cause injury if dropped.
Installing the Printer and Options C Remove the protective material attached inside the tray. 2 BXG205 D Lift the printer using the inset grips on both sides. BXG010 E There are three upright pins on the optional paper feed unit. Align them with the holes on the underside of the printer, and then carefully lower the printer onto them. BXG024 F After installing the option, print the configuration page to confirm the in- stallation.
Installing the Optional Paper Feed Unit ❒ After installing the optional paper feed unit, select tray 2 in the printer driver. For details, see the printer driver Help. ❒ If the optional paper feed unit is not installed properly, reinstall it following this procedure. If you cannot install it properly even after attempting reinstallation, contact your sales or service representative. Reference For loading paper into the paper tray, see p.41 “Loading Paper”.
Installing the Printer and Options 2 26
3. Connecting the Printer Network Connection Follow the procedure below to connect the printer to a computer through a network. Prepare the hub and other network devices before connecting the 10BASE-T or 100BASE-TX cable to the printer's Ethernet port. R CAUTION: • Do not connect the Ethernet port of the printer to a network that may supply excess voltage, such as a telephone line. Doing so may result in fire or electric shock. Important ❒ Use shielded Ethernet cable.
Connecting the Printer Reading the LED Lamps 3 BSP048S 1. Yellow: Lights up when 10BASET connection is properly established. Flashes when data is being transmitted. 2. Green: Lights up when 100BASETX connection is properly established. Flashes when data is being transmitted.
USB Connection USB Connection Important ❒ USB 2.0 interface cable is not supplied. Obtain a USB cable that is correct for the computer you are using. ❒ USB connection is possible under Windows 2000/XP/Vista, Windows Server 2003/2003 R2/2008, and Mac OS X. ❒ USB connection with Macintosh is only possible via the printer's USB port. A Connect the square-shaped connector of the USB 2.0 cable to the USB port. 3 BXG025 B Connect the opposite end's flat connector to your computer's USB interface or USB hub.
Connecting the Printer 3 30
4. Paper and Other Media Supported Paper for Each Tray This section describes the type, size, and weight of paper that can be loaded into each tray. The capacity of each paper tray is also provided. Note ❒ All paper must be set vertically, regardless of the paper size. ❖ Tray 1 Type Size Weight Capacity Plain paper A4 52 to 162 g/m2 250 Thin paper B5 JIS (13.8 to 43.0 lb.) (80 g/m2, 20 lb.
Paper and Other Media ❖ Bypass tray Type Size Weight Capacity Plain paper A4 52 to 162 g/m2 50 Thin paper B5 JIS (13.8 to 43.0 lb.) (80 g/m2, 20 lb.
Paper Recommendations Paper Recommendations Loading Paper Important ❒ Do not use ink-jet printer paper because it may stick to the fusing unit and cause a paper misfeed. ❒ When printing on OHP transparencies that have a print side, load them with the print side over on the bypass tray. Not taking this precaution may cause them to stick to the fusing unit and cause misfeeds.
Paper and Other Media ❖ Printer driver On the printer driver screen, click the [Paper] tab, and then select a paper type under [Paper Type:]. ❖ Smart Organizing Monitor In the Smart Organizing Monitor dialog box, click the [User Tools] tab, and then click the [Printer Configuration] button. In the dialog box that appears, click the [Paper Input] tab, and then select the paper type from the [Paper Type:] list for [Tray 1] and/or [Tray 2].
Paper Recommendations Item Description Paper thickness 52 to 64 g/m2 (13.8 to 17.0 lb.) Supported paper tray Any input tray can be used (however, tray 2 only supports thin paper weighing 60 to 64 g/m2, 16.0 to 17.0 lb.). Duplex supported size A4, Legal (81/2 " × 14 "), Letter (81/2 " × 11 ") ❖ Recycled paper Item Description Paper thickness 75 to 90 g/m2 (20 to 24.0 lb.) Supported paper tray Any input tray can be used.
Paper and Other Media Item Description Paper thickness 75 to 90 g/m2 (20 to 24.0 lb.) Supported paper tray Any input tray can be used. Duplex supported size A4, Legal (81/2 " × 14 "), Letter (81/2 " × 11 ") Notes Paper that has a thickness outside the specified range cannot be printed onto. ❖ Bond paper 4 Item Description Paper thickness 105 to 160 g/m2 (28.0 to 42.6 lb.
Paper Recommendations Item Description Notes • The number of sheets that can be printed in one minute is approximately half that of plain paper. • Avoid using adhesive label paper on which glue is exposed. Glue may stick to the inner parts of the printer, which can cause paper feed problems, deterioration in print quality, or premature wear of the print cartridge's photo conductor unit.
Paper and Other Media • • • • • • • • • • 4 • • • Curled or twisted paper Torn paper Wrinkled paper Damp paper Paper that is dry enough to emit static electricity Paper that has already been printed onto, except a preprinted letterhead. Malfunctions are especially likely when using paper printed on by other than a laser printer (e.g. monochrome and color copiers, ink-jet printers, etc.
Paper Recommendations ❖ Paper 4 BSP056S A B C D Print area Feed direction Approximately 4.2 mm (0.17 inches) Approximately 4.2 mm (0.17 inches) Note ❒ The print area may vary depending on the paper size, printer language and printer driver settings. ❖ Envelope BSP057S A B C D Print area Feed direction Approximately 4.2 mm (0.17 inches) Approximately 4.2 mm (0.
Paper and Other Media Note ❒ The print area may vary depending on the paper size, printer language and printer driver settings. ❒ For better print quality, we recommend the right, left, top, and bottom print margins to be at least 15 mm (0.6 inches) each.
Loading Paper Loading Paper This section describes how to load paper into the paper tray and bypass tray. R CAUTION: • Do not pull out the paper tray forcefully. If you do, the tray might fall and cause an injury. Loading Paper in Tray 1 The following example explains the loading procedure for the standard paper tray (Tray 1). The same procedure can be used for the optional paper feed unit. 4 Important ❒ Make sure paper is not stacked above the limit mark inside the tray. Misfeeds might occur.
Paper and Other Media B Pinch the clip on the side paper guide and slide it to match the standard size. BXG032 4 BXG104 When loading custom size paper, position the paper guide slightly wider than the actual paper size.
Loading Paper C Pinch the end paper guide and slide it inward to match the standard size. BXG105 4 BXG106 When loading custom size paper, position the paper guide slightly wider than the actual paper size. D Load the new paper stack print side down. Make sure paper is not stacked higher than the upper limit marked inside the tray. BXG036 Slide the guides inward, until they are flush against the paper's sides.
Paper and Other Media Make sure the paper is not stacked higher than the projection on the side paper guides. BSP065S E Check there are no gaps between the paper and the paper guides; both side 4 and end paper guides. BXG109 If there is a gap between the paper and the end paper guide, as in the example below, the paper might not feed in correctly.
Loading Paper F Carefully push tray 1 straight into the printer. BXG040 To avoid paper jams, make sure the tray is securely inserted. 4 Note ❒ The remaining paper indicator on the left front side of the paper tray shows approximately how much paper is remaining. Reference For details about paper types supported by the printer, see p.31 “Supported Paper for Each Tray”. For details about the paper settings, see p.33 “Types of Paper and Other Media”.
Paper and Other Media A Remove the tray 1 rear cover by pushing its center. BXG041 B Carefully pull tray 1, and then pull out with both hands. 4 BXG031 Place the tray on a flat surface. C Release the extender locks on both sides of the tray, and then pull out the extender until it clicks.
Loading Paper After extension, make sure the extender's inner surface and the scale are aligned. BSP070S D Lock the extender in the extended position.
Paper and Other Media E Pinch the clip on the side paper guide, and then slide it to match the standard size. BXG103 4 BXG104 F Pinch the end paper guide and slide it inward to match the Legal paper size. BXG214 BXG106 48 G Load the new paper stack print side down.
Loading Paper Make sure paper is not stacked higher than the upper limit marked inside the tray. BXG107 Slide the guides inward, until they are flush against the paper's sides. Make sure the paper is not stacked higher than the projection on the side paper guides. 4 BSP065S H Check there are no gaps between the paper and the paper guides; both side and end paper guides.
Paper and Other Media If there is a gap between the paper and the end paper guide, as in the example below, the paper might not feed in correctly. BXG108 I Carefully push tray 1 straight into the printer. 4 BXG040 To avoid paper jams, make sure the tray is securely inserted. Note ❒ The remaining paper indicator on the left front side of the paper tray shows approximately how much paper is remaining. Reference For details about paper types supported by the printer, see p.
Loading Paper A Pull tray 2, and then pull it out with both hands. BXG048 Place the tray on a flat surface. B Pinch the clips on the side paper guide, and then slide it to match the paper 4 size.
Paper and Other Media C Pinch the clip on the end paper guide and slide it inward to match the paper size. BXG105 4 BXG106 When loading custom size paper, position the paper guide slightly wider than the actual paper size. D Load the new paper stack print side down. Make sure paper is not stacked higher than the upper limit marked inside the tray.
Loading Paper Make sure the paper is not stacked higher than the projection on the side paper guides. BSP065S E Check there are no gaps between the paper and the paper guide; both side 4 and end paper guides. BXG109 F Carefully push tray 1 straight into the printer. BXG049 Note ❒ The remaining paper indicator on the left front side of the paper tray shows approximately how much paper is remaining.
Paper and Other Media Loading Paper in the Bypass Tray Important ❒ Set the size and direction of the loaded paper using Smart Organizing Monitor or the printer driver. Make sure the settings do not conflict. Otherwise, the paper may jam or the print quality may be affected. ❒ Load paper with the print side up, and in the short-edge feed direction. ❒ If paper is curled, straighten it before loading, by bending it the paper in the opposite direction to the curl, for example.
Loading Paper B Slide the side guides outward, then load paper with the print side up, and push in until it stops against the printer. BXG052 C Adjust the side guides to the paper width. 4 BXG053 Note ❒ After loading paper in the tray, specify the paper type and size using Smart Organizing Monitor or the printer driver. Reference For details about supported types of paper, see p.31 “Supported Paper for Each Tray”. For details about specifying the paper type and size, see Software Guide.
Paper and Other Media ❒ Avoid using self-adhesive envelopes. They may cause printer malfunctions. ❒ Check there is no air in the envelopes before loading. ❒ You can print on envelopes with flaps folded or unfolded. When using envelopes with flaps folded, check that the flaps are folded properly. ❒ Load only one size and type of envelope at a time. ❒ Before loading envelopes, flatten their leading edges (the edge going into the printer) by running a pencil or ruler across them.
Loading Paper C Adjust the side guides to the envelope width. BXG055 D Open the rear cover. 4 BXG069 E Lower the green levers on both sides. BXG056 Make sure to raise the levers back to their original positions after printing.
Paper and Other Media F Close the rear cover. BXG071 Note ❒ After loading envelopes in the tray, specify the paper type and size using Smart Organizing Monitor or the printer driver. ❒ Be sure to load envelopes so that their flaps are on the left. If you do not, the envelopes will become creased. ❒ If printed envelopes come out badly creased, load the envelopes in the opposite direction, and then rotate the print object by 180 degrees using the printer driver before printing.
5. Replacing Consumables Replacing the Print Cartridge R WARNING: • Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose used toner containers in accordance with local regulations. • Do not store toner, used toner, or toner containers in a place with an open flame. The toner might ignite and cause burns of a fire. • Keep the polythene materials (bags, gloves, etc.) supplied with this machine away from babies and small children at all times.
Replacing Consumables ❖ When to replace the print cartridge If the Alert indicator or Replace Print Cartridge indicator on the control panel light up, or the following message appears on the Smart Organizing Monitor dialog box, replace the print cartridge. “No Toner.” “No Toner or Waste Toner full.” Important ❒ Do not allow paper clips, staples, or other small metallic objects to fall inside the printer. ❒ Do not expose the print cartridge without its cover to direct sunlight for a long time.
Replacing the Print Cartridge C Carefully pull out the print cartridge horizontally, holding its center. BXG058 • Do not shake the removed print cartridge. Doing so can cause remaining toner to leak. • Place the old print cartridge on paper or similar material to avoid dirtying your workspace. D Take the new print cartridge out of the box, and then take it out of the plas- 5 tic bag. BSP195S E Place the print cartridge on a flat surface, and then remove the protection sheet.
Replacing Consumables F Hold the print cartridge and shake it from side to side five or six times. BSP038S Even distribution of toner within the bottle improves print quality. G Slide the print cartridge in horizontally. When the cartridge can go no further, raise it slightly and push it fully in. Then push down on the cartridge until it clicks into place. 5 BXG060 H Carefully push up the front cover until it closes. Be careful not to trap your fingers. BXG061 Wait while the toner loads.
Replacing the Print Cartridge I Put the protective sheet you removed in step E on the old print cartridge. Then, put the old print cartridge into the bag, and then put it into the box. BSP117S Note ❒ Make sure to cover the old print cartridge with the protective cover for recycling and environmental purposes. 5 ❒ Comply with the print cartridge Recycling Program, whereby used print cartridges are collected for processing. For details, ask your sales or service representative.
Replacing Consumables 5 64
6. Cleaning the Printer Cautions to Take When Cleaning R WARNING: • Do not attempt any maintenance or troubleshooting other than that mentioned in this manual. This machine contains a laser beam generator and direct exposure to laser beams can cause permanent eye damage. R CAUTION: • The inside of this printer becomes very hot. Do not touch parts labelled “v” (indicating a hot surface).
Cleaning the Printer Cleaning the Friction Pad and the Paper Feed Roller If the friction pad or paper feed roller is dirty, a multi-feed or misfeed might occur. In this case, clean the friction pad and paper feed roller as follows: R CAUTION: • Unplug the power cord from the wall outlet before you move the machine. While moving the machine, you should take care that the power cord will not be damaged under the machine. Important ❒ Do not use chemical cleaner or organic solvent such as thinner or benzine.
Cleaning the Friction Pad and the Paper Feed Roller E Wipe the rubber part of the roller with a soft damp cloth. After that, wipe it with a dry cloth to remove the moisture. BXG064 F Reload the removed paper into the tray, and then push the tray carefully into the printer until it clicks into place. 6 BXG040 G Insert the plug of the power cord into the wall socket securely. Connect all the interface cables that were removed. H Turn on the power.
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7. Troubleshooting Error & Status Messages on Smart Organizing Monitor This section explains what the messages that appear on the Smart Organizing Monitor dialog box mean and what to do when a particular message appears. Message An error has occurred with the network device. Explanation The printer detected the network device error. Recommended Action Turn off the power, and then turn it on again. If the error occurs again, contact your sales or service representative.
Troubleshooting Message No Toner Explanation The printer is out of toner. Recommended Action Replace the print cartridge. See p.59 “Replacing the Print Cartridge”. Toner has almost run out. Shortly printing becomes not available. Please keep Print Cartridge handy. No Toner or Waste Toner full The printer is out of toner. Replace the print cartridge. No printing is available. See p.59 “Replacing the Print Cartridge”. Open the indicated cover, and then replace Print Cartridge.
Error & Status Messages on Smart Organizing Monitor Message Paper Misfeed Pull out the indicated unit, and then remove any misfed paper. Explanation There is a misfeed in the printer. (Tray 2 jam) Recommended Action Remove the misfed paper. See p.83 “Removing Jammed Paper from the Inner/Tray 1/Tray 2”. [Tray 2] If no paper, open Front Cover and pull out Print Cartridge, then remove any misfed paper.
Troubleshooting Message Paper Type Mismatch Paper of the selected type is not loaded in the indicated paper source tray. Explanation Recommended Action The paper type setting in the tray differs from that of actual paper type in the tray. Load paper of the selected type in the tray, and then change the paper type setting with Smart Organizing Monitor. Check the indicated tray.
Error & Status Messages on Smart Organizing Monitor Message Unit Not Detected Open the indicated cover, and then check Print Cartridge. Explanation The print cartridge is not set correctly, or not set. Recommended Action Set the print cartridge correctly. See p.59 “Replacing the Print Cartridge”.
Troubleshooting Panel Indicator The following table explains the meaning of the various Indicator patterns that the printer alerts to users about its conditions. Indicator patterns All indicators are lit. Cause There are problems with the printer. Check the printer status on the Smart Organizing Monitor dialog box. After checking the printer's status, turn off the main power, and then turn it back on again. If all the indicators are still lit, contact your service representative.
Printer Does Not Print Printer Does Not Print Possible Cause Is the power on? Solutions Confirm that the cable is securely plugged into the power outlet and the printer. Turn the power on. Does the Alert indicator stay red? If so, check the error message on the Smart Organizing Monitor dialog box and take the required action. Is paper loaded? Load paper into the paper tray or the bypass tray. See p.41 “Loading Paper”.
Troubleshooting *1 (n) is the number of printers connected. Windows 2000 A On the [Start] menu, point to [Settings], and then click [Printers]. B Click to select the icon of the printer. Next, on the [File] menu, click [Properties]. C Click the [Ports] tab. D Check the [Print to the following port] box to confirm that the correct port is selected. If the port (such as LPT1) is not correct, reinstall the driver. Reference For details about installation and port settings, see Software Guide.
Printer Does Not Print If the port such as LPT1 is not correct, reinstall the driver. Reference For details about installation and port setting, see Software Guide. Windows Vista, and Widows Server 2008 A On the [Start] menu, click [Control Panel], and then click [Printer] in the “Hardware and Sound”. B Click to select the icon of the printer. Next, on the [File] menu, click [Properties]. C Click the [Ports] tab. D Check the [Print to the following port(s).
Troubleshooting Other Printing Problems Status Toner smears appear on the print side of the page. Possible Causes, Descriptions, and Solutions The paper setting may not be correct. For example, although you are using thick paper, the setting for thick paper may not be set. • Check the printer driver's paper settings. See the printer driver Help. Confirm that the paper is not curled or bent. Envelopes can be curled easily. Flatten paper before loading. See p.31 “Paper and Other Media”.
Other Printing Problems Status Possible Causes, Descriptions, and Solutions Multiple pages are fed at once. • There may be a gap between the front end paper guide and the paper, or between the paper guide both side and the paper in the paper tray. Make sure there are no gaps. See p.41 “Loading Paper”. • Paper is either too thick or too thin. See p.31 “Paper and Other Media”. • Paper has already been printed on. See p.31 “Paper and Other Media”. • Number of paper set in the tray exceeds the limit.
Troubleshooting Status Images are printed diagonally to the pages Possible Causes, Descriptions, and Solutions Adjust the front end paper guide and both side paper guides to match the paper size. See p.41 “Loading Paper”. ASH103S Horizontal lines appear on the printed paper. • Impact can cause lines to appear on printed paper and other malfunctions. Protect the printer from impact at all times, especially while it is printing.
Other Printing Problems Status Possible Causes, Descriptions, and Solutions Photo images are coarse. Some applications lower the resolution for making prints. Fine dot pattern does not print. Change the [Dithering:] setting in the printer driver's dialog box. See the printer driver Help. Solid lines are printed as broken lines. Change the [Dithering:] setting in the printer driver's dialog box. See the printer driver Help. The whole printout is blurred. • Paper is damp.
Troubleshooting Additional Troubleshooting Problems Solutions Strange noise is heard. If a supply was recently replaced or an option in the area the strange noise is coming from, check the supply or option is properly attached. If the strange noise persists, contact your sales or service representative. No e-mail is received when an Alert occurs, and after resolving an Alert. • Confirm the [Alert Messages] settings on Web Image Monitor or Smart Organizing Monitor.
8. Removing Misfed Paper When Paper is Jammed If a paper jam occurs, the Alert indicator on the control panel flashes and the following message appears on the Smart Organizing Monitor dialog box: “Paper Misfeed.” Open the indicated cover or pull out the indicated unit, and then remove any misfed paper. Important ❒ Misfed paper may be covered in toner. Be careful not to get toner on your hands or clothes. ❒ Toner on prints made after removing misfed paper may be loose (inadequately fused).
Removing Misfed Paper D Close the bypass tray. E Push the side button to open the front cover, and then carefully lower it. BXG057 F Carefully pull out the print cartridge horizontally, holding its center. BXG058 8 • Do not shake the removed print cartridge. Doing so can cause remaining toner to leak. • Place the print cartridge on paper or similar material to avoid dirtying your workspace. G Lifting the guide plate, remove the jammed paper carefully.
When Paper is Jammed H Slide the print cartridge in horizontally. When the cartridge can go no further, raise it slightly and push it fully in. Then push down on the cartridge until it clicks into place. BXG060 I Using both hands, carefully push up the front cover until it closes. BXG061 8 Note ❒ If paper is jammed in tray 2 but is difficult to locate, pull out tray 2 to remove it. After removing the paper, carefully push tray 2 all the way back inside the printer.
Removing Misfed Paper A If paper is jammed in the bypass tray input area, remove the jammed paper carefully. BXG068 B Close the bypass tray. C Push the side button to open the front cover, and then carefully lower it. BXG057 8 D Carefully pull out the print cartridge horizontally, holding its center. BXG058 • Do not shake the removed print cartridge. Doing so can cause remaining toner to leak. • Place the print cartridge on paper or similar material to avoid dirtying your workspace.
When Paper is Jammed E Lifting the guide plate, remove the jammed paper carefully. BXG067 F Slide the print cartridge in horizontally. When the cartridge can go no further, raise it slightly and push it fully in. Then push down on the cartridge until it clicks into place. BXG060 8 G Using both hands, carefully push up the front cover until it closes. BXG061 Note ❒ When closing the front cover, push the upper area of the cover firmly. After closing the cover, check that the error is cleared.
Removing Misfed Paper R CAUTION: • The inside of this machine becomes very hot. Do not touch parts labelled “v” (indicating a hot surface). A Open the rear cover. BXG069 B Remove the jammed paper carefully. 8 BXG070 C Close the rear cover.
When Paper is Jammed D Pull tray 1 halfway out, and check for jammed paper. If there is jammed paper, remove it carefully. BXG073 E Pull tray 1 out completely with both hands. BXG072 Place the tray on a flat surface. 8 F Push the blue lever. Pushing the blue lever lowers the duplex transport unit.
Removing Misfed Paper G If there is jammed paper, carefully remove it. BSP120S H With the duplex transport unit still lowered, carefully slide tray 1 back in until it stops. BXG040 I If paper is loaded in the bypass tray, remove the paper and close the bypass 8 tray. J Push the side button to open the front cover, and then carefully lower it.
When Paper is Jammed K Carefully pull out the print cartridge horizontally, holding its center. BXG058 • Do not shake the removed print cartridge. Doing so can cause remaining toner to leak. • Place the print cartridge on paper or similar material to avoid dirtying your workspace. L Lifting the guide plate, remove the jammed paper carefully. 8 BXG067 M Slide the print cartridge in horizontally. When the cartridge can go no further, raise it slightly and push it fully in.
Removing Misfed Paper N Using both hands, carefully push up the front cover until it closes. BXG061 Note ❒ When closing the covers, push the covers firmly. After closing the covers, check that the error is cleared.
9. Appendix Moving and Transporting the Printer R CAUTION: • The printer weighs approximately 12 kg (26.4 lb.). When moving the printer, use the inset grips on both sides, and lift slowly in pairs. The printer will break or cause injury if dropped. • Unplug the power cord from the wall outlet before you move the machine. While moving the machine, you should take care that the power cord will not be damaged under the machine.
Appendix C Lift the printer by using the inset grips on both sides of the printer, and then move it horizontally to the place where you want to use it. BXG010 D If you have removed tray 2, reinstall it. Note ❒ Be sure to hold the printer level while carrying it. To prevent toner from spilling, move the printer carefully. Moving over a Long Distance If you intend to move the printer over a long distance, you must pack it well. Empty all the paper trays, but do not remove the print cartridge.
Disposal Disposal Ask your sales or service representative for information about correct disposal of this printer.
Appendix Consumables R CAUTION: • Our products are engineered to meet high standards of quality and functionality, and we recommend that you use only the expendable supplies available at an authorized dealer. Print Cartridges Print cartridge Black *1 Average printable number of pages per cartridge *1 2,500 pages, 5,000 pages The printable number of pages is based on pages that are compliant with ISO/IEC 19752 and the image density set as the factory default.
Specifications Specifications This section lists the printer's specifications. Main Unit ❖ Configuration Desktop ❖ Print process Laser electrostatic transfer ❖ Warm-up time Less than 30 seconds (23 °C, 71.
Appendix 60 to 105 g/m2 (16.0 to 28.0 lb.) • Bypass tray 52 to 162 g/m2 (13.8 to 43.0 lb.) ❖ Memory 64 MB ❖ Power source • 120 V, 60 Hz, 10 A or more (when fully equipped) • 220-240 V, 50/60 Hz, 5 A or more (when fully equipped) ❖ Power consumption • Maximum power consumption : 850 W, : 880 W • Energy Saver mode 1 70 W or less • Energy Saver mode 2 5 W or less ❖ Dimensions (Width × Depth × Height) 370 × 392 × 262 *1 mm (14.6 × 15.5 × 10.
Specifications ❖ Fonts 80 fonts ❖ Network protocol TCP/IP, IPP Paper Feed Unit TK1080 ❖ Paper capacity 250 sheets ❖ Paper size A4, B5 JIS, A5, Legal (81/2" × 14"), Letter (81/2" × 11), Half Letter (51/2" x 81/2") ❖ Dimensions (Width × Depth × Height) 370 × 392 × 89 mm (14.6 × 15.5 × 3.5 inches) ❖ Paper weight 60 to 105 g/m2 (16.0 to 28.0 lb.) ❖ Weight Less than 2.4 kg (5.3 lb.
Appendix Electromagnetic Interference If this machine is located close to another electronic device, both devices may malfunction due electromagnetic interference. Televisions and radios may produce noise if located too close to this machine. If this happens, do the following: • Move the television or radio as far as possible from the machine. • Change the position of the antenna of the television or radio. • Use a different wall outlet on a different circuit.
INDEX A Additional troubleshooting, 82 Appendix, 93 Auto duplex, 5 C Cleaning, 65 Connecting the printer network connection, 27 USB connection, 29 Consumables, 96 D Disposal, 95 E Error and status messages, 69 Ethernet, 27 Ethernet port, 27 F Friction pad, 66 G Guide to the printer control panel, 12 exterior, 9 interior, 11 rear view, 10 H How to read this manual, 4 I Installing manuals on your computer, 6 Installing the optional paper feed unit, 23 Installing the printer, 13 L Loading envelopes, 55
tray 2, 50 Storing paper, 33 T Toner, 59 Tray 2, 23 Turning the power on, 21 Type 1 model, 5 Type 2 model, 5 Types of paper, 33 U Unpacking, 16 USB port, 29 Using manuals, 6 W Where to put the printer, 13 102 EN GB ENUSM012-8602